FUNDLINE MIRROR JUNE 2022 ISSUE

ISSUE 001 //JUNE 2022 FUNDLINE MIRROR THE OFFICIAL FUNDLINE FINANCE CORPORATION NEWSLETTER MEET THE MOMENT. shared here in Fundline Mirror. Let's use this as BUILD THE FUTURE. a platform to promote positivity that could boost our resolve to persevere until we, as a By EDGAR JUAN SURTIDA III, PRESIDENT strong team, can pull our company over and above these challenges. I would like to laud and thank our HR team for conceptualizing and launching Fundline Mirror. This The pandemic has forced many organizations, is, indeed, a very useful means to keep all of us including Fundline, to urgently undertake connected and up-to-date regarding the latest transformation. We have embarked on an developments in our company. I encourage everyone aggressive digitalization of many of our to actively share their thoughts and experiences in business processes while simultaneously this e-publication. Such sharing will help enrich transforming our very culture as an Fundline Mirror and our collective wisdom as an organization. For some of our personal loans, organization. Hopefully, we get ideas that can help we are now able to achieve a 20-minute us successfully overcome the challenges that we turnaround time from customer loan face. application to approval and release. Over 85% of our Customer Management Associates now It's now over two years since March 2020 when encode their daily collections through our own- Covid19 came as a pandemic, yet, many continue to designed mobile collection application system. face challenges. I hope we all can find inspiration and hope from stories and thoughts that would be Continued on the next page FUNDLINE MIRROR PAGE 1

THE OFFICIAL FUNDLINE NEWSLETTER ISSUE 001 //JUNE 2022 Very recently, we have started implementing fully The sustaining program for all these initiatives digitalized customer verification, evaluation, and is our new training workshop on Ethics and credit scoring. In purchasing, we have digitalized Morals. Many of our branch personnel have supplier accreditation application and approval, already completed this training. Soon, all our purchase order requisition, approval, and receiving. head office personnel will also undertake this We have a fully digitalized fleet management system training. Our hope is that all the employees and for all our motorcycle service units. Soon our payroll, Fundline as a whole truly evolve into a timekeeping, and employee leave processes will also community that strongly internalizes and be fully digitalized. Over the past two years, Fundline implements its highly virtuous Vision, Mission has transformed from a predominantly manual to a and Corporate Values and that is strongly highly digitalized business operation. averse to fraud. In that same period, we actually launched twenty- This transformation puts Fundline in a stronger two fraud management initiatives to help transform position compared to what it was prior to the Fundline into an organization whose employees start of the pandemic. Now our priority is to have deeper internalization of its Vision, Mission, aggressively but sustainably grow our sales and and Core Values and a fraud-averse mindset. collection. I enjoin everyone to actively Sometime in mid-2019, we began to see that the contribute to this new focus. organization was facing a major fraud challenge. About that time when we first implemented a \"Persevere until we, as a separate credit investigation function handled by a strong team, can pull our separate unit was when we started to realize how company over and above fraud was possibly somewhat entrenched in Fundline's culture. A review of audit findings for the these challenges.\" period 2011 to 2019 confirmed this realization. - BUBOY - Hence, beginning August 2019 we successively formulated and implemented a total of twenty-two fraud management initiatives that are meant to significantly reduce fraud incidence. Among these are: the Veritas Integrity Test for new recruits, the separate credit investigation function, and unit, the creation of an in-house Legal and Compliance department, the inclusion of fraud management in our Employees' Onboarding Program (EOP), the launch of the New Values Formation training program, the strengthening of an official Whistleblowers' program, the activation of the monthly Board Audit Committee meetings, the mandatory customer validation visits by Customer Management Officers (CMOs). FUNDLINE MIRROR PAGE 2

THE OFFICIAL FUNDLINE NEWSLETTER ISSUE 001 //JUNE 2022 A DAY OF SHARING, \"A generous man will prosper, A DAY OF JOY! he who refreshes others will BY MARICAR J. LEDESMA himself be refreshed.\" June of every year, the world commemorates PROVERBS 11:25 Father's day. At the same time, the Fundline Finance Corporation and its affiliates celebrate the accounts to inspire more to do acts of kindness birth anniversary of the man who keeps on to others. With every employee who shared a believing in us, our Chairman Emeritus, Mr. meal with an individual for just one day, we Vicente N. Ongtenco. managed to feed more than 10,000 less fortunate across the country. As part of the celebration, he continues to share his blessing in a meaningful and unique way which For all the blessings and words of wisdom that embodies one of our corporate values, Malasakit our dear Chairman Emeritus has shared with us or Altruism. On June 15, 2022, as we celebrate \"A all these years, we wish him a very HAPPY Day of Sharing, A Day of Joy\", each employee BIRTHDAY and convey to him our deepest present at the Branches or the Head Office gratitude for instilling in our hearts and minds received two boxes, each containing one (1) pc. the value of caring and sharing especially to chicken with rice. One box is for the employee's those who are really in need. FREE LUNCH while the other is free to be shared by the employees with whomever they wish to share it with. Employees partake of their meals to individuals PAGE 3 they came across on the street that day and shared their experiences through their social FUNDLINE MIRROR

THE OFFICIAL FUNDLINE NEWSLETTER ISSUE 001 //JUNE 2022 PHOTO CONTEST PET APPRECIATION WEEK \"Sometimes the best medicine Congrats, Winners! is unconditional love from your pet.\" Most Photogenic On the long list of everything we have to be Lady Lyn Impenido & Pet Cassie thankful for, our pets are definitely right at (FFC Capiz - BRO) the top. From sloppy kisses to endless cuddles to constant companionship, our The Best Snuggler furry family members give us so much to be grateful for throughout the year. Danica Edejer & Pet Lilly (FFC Sta. Cruz Zambales - BRO) To celebrate Pet Appreciation Week, we held a photo contest joined by Fundline pet Grumpiest of All parents to share exactly why they’re thankful for their furry families, and their Jeleni Jean Nuñez & Pet Jude messages are as sweet as can be. The event (FFC Lucena - CCN) garnered 83 entries across all categories and all of them are oh so adorable! Weirdest & Funniest Visit our corporate gallery located on our Danor Gervacio & Pet Yohan company's intranet to see more of the cute (FFC Kamias - CMO) pet photos and their equally lovely pet parents. PAGE 4 FUNDLINE MIRROR

THE OFFICIAL FUNDLINE NEWSLETTER ISSUE 001 //JUNE 2022 ANG BOKASYON NG TATAY ISANG PAGNINILAY A Father's Day Tribute So ‘yung pagiging Ulo - the Head means ikaw ‘yung president dun. Presiding Officer ka. Leader BY PHILIP NIKOLAI MENDOZA ka. So kailangan talaga may Tatay na Ulo, HR & ADMIN HEAD pamumunuan niya ang pamilya tungo sa holistic development. Dalawang bagay ang nais kong bigyan pansin sa Pangalawa, ‘yung Tatay, HALIGI. ‘Yun naman ang salitang Tatay o pagiging Tatay. tawag dati haligi ng tahanan at ‘yung haligi dapat matibay kasi kapag marupok ang haligi hindi lang Ang Tatay, s’ya ay HEAD OF THE FAMILY. S’ya ang haligi ang babagsak, buong bahay ang babagsak. namumuno. S'ya ang nangungulo. S’ya ang ULO. Ibig sabihin kayang dalhin ng Tatay ang pamilya kung saan Kasi duon nakapatong ‘yung bigat ng buong n’ya gusto. At kung ano ang gusto niya na mangyari bahay, sa haligi, sa pundasyon, di ba? So kung dito. ‘yung Tatay sisirain n’ya ang buhay n’ya, hindi lang ang buhay n’ya ang masisira, pati buhay ng asawa Gusto ba n’yang umasenso, umunlad o gusto niyang n’ya at mga anak - masisira. parang wala lang. Pwede niyang pamunuan ‘yun e. Pwede niyang sabihin sa asawa niya at mga anak, Continued on the next page halina’t tayo ay mamasyal, magsimba, magtrabaho. Pwede ‘yun e. Desisyon ‘yun ng Tatay, di ba? It’s the call of the Father. Kanya ‘yon, s’ya kasi ang last Kayang dalhin ng Tatay ang say sa desisyon. So pwede n’yang dalhin talaga ang pamilya kung saan n’ya gusto. kanyang pamilya tungo sa pagunald, palapit sa At kung ano ang gusto niya na simbahan at maging mabuting mamamayan. Pero mangyari dito. pwede din pabayaan lang: \"o sige kung ano ang gusto nyo, iyun ang gawin nyo. Go! Kung ayaw n’yong sumunod sa sinasabi ko na makakabuti sa inyo, eh di huwag\", pwedeng ganun. FUNDLINE MIRROR PAGE 5

THE OFFICIAL FUNDLINE NEWSLETTER ISSUE 001 //JUNE 2022 Buong tahanan ang nakapatong ‘dun sa balikat ng Suggested Tatay sapagkat s’ya ang haligi. Ngayon, ‘yung haligi na Good Read of ito kahit anong tibay hindi rin maaasahan kung hindi the Month : nakabaon nang maigi sa pundasyon. By ERNIE BANTA, BUSINESS DEV & Kung hindi nakapundasyon nang maganda at hindi CUSTOMER SERVICE HEAD matatag ang pundasyon, mabuway ito. Sabi nga ni Jesus pwede kang magtayo ng bahay sa buhanginan o This is considered or known as the bible of sa bato. So kailangang itong haliging ito nakabaon financial freedom because this has timeless nang mabuti sa pundasyon, na bato! At ‘yung rules and laws of money that can be used by pundasyon na ‘yun - Diyos yun. anyone. A straightforward lesson that aims to show THE SECRETS TO WEALTH BUILDING. So ‘yung Tatay dapat talagang ibaon ang sarili n’ya duon sa saligan ng lahat, ang Diyos, para manatiling matibay s’ya at ‘yung nakapasan sa balikat n’ya ay walang dapat ipag alala. (FIN) THE RICHEST MAN IN BABYLON by George S. Clason Countless readers have been helped by the famous “Babylonian parables,” hailed as the greatest of all inspirational works on the subject of thrift, financial planning, and personal wealth. In language as simple as that found in the Bible, these fascinating and informative stories set you on a sure path to prosperity and its accompanying joys. “I found the road to wealth when I decided that a part of all I earned was read here mine to keep. It should be not less than a tenth, no matter how little you earn. It can be as much more as you can afford. Pay yourself first.”. - excerpt from The Richest Man In Babylon Acclaimed as a modern-day classic, this celebrated bestseller offers an understanding of—and a solution to—your personal financial problems that will guide you through a lifetime. This is the book that holds the secrets to keeping your money—and making more. FUNDLINE MIRROR PAGE 6

THE OFFICIAL FUNDLINE NEWSLETTER ISSUE 001 //JUNE 2022 Employees' We also took our time to interview his immediate Spotlight superior, the Customer Management Officer of the branch, Mr. Jaypee Domingo. According to #JobWellDone #KUDOS him, teamwork is essential in achieving this kind of performance. He said “Huwag sakalin ang mga BY RICO JOENIL L. HIDALGO kasamahan sa trabaho. Laging maging masaya at ienjoy lang ang trabaho. Nagiging mas epektibo As we launch our company’s first official ang lahat ng empleyado kapag masaya silang newsletter, we would like to recognize and nagtatrabaho”. commend employees who contributed greatly to realizing our goals and have helped us reach new FFC Malolos got a perfect 100% performance on levels of productivity and ingenuity. In this issue, their branch scorecard. For that reason, we the company showcases the branch with immediately asked the Branch Officer, Ms. Cyrhil exceptional overall performance. This May 2022, Buenaventura, what tips she could give to branch FFC Malolos outstand the other 120 branches of admin employees to maintain and improve their Fundline Finance Corporation nationwide with a scorecard performance. “Consistency is the key. total average performanc e of 96%. Wag na wag mong iiwanan ang isang empleyado kung di pa nya alam ang trabaho\". 2.6M Sales In addition, their Area Manager, Mr. Melvin Santos 2.9M Collection stated, “Kailangang maging motivated at positive 100% Branch Scorecard lalo ngayong hindi nawawala ang pandemya. Huwag mawalan ng pag-asa. Ibigay palagi ang best effort at buong puso sa trabaho. Lahat naman ng “Sa koleksyon, ang diskart e ko ay pinag-aaralan ko paghihirap natin ay may magandang kapalit”. muna ang incentive scheme, ang kailangang performance, para alam ko kung ano ang dapat It has been a wondrous month for the Malolos kong maabot. Kinakausap ko lahat ng clients ko at Team. Because of their dedication and sinasabihan kung magkanong halaga lang ang perseverance, they share great efforts to make dapat na hihiramin nila para hindi sila mahirapang magbayad at makapagrenew ulit. Palaging their br#anJchovbicWtoreiolulsD. one #KUDOS kausapin, kamustahin at ipaintindi ang obligasyon nila kay Fundline bilang customer”, says Rey PAGE 7 Emata, the top performing CMA of the branch. FUNDLINE MIRROR

THE OFFICIAL FUNDLINE NEWSLETTER ISSUE 001 //JUNE 2022 WHAT TO LOOK OUT FOR SAGIP-MALNUTRISYON (CSR Activity) The pandemic has greatly struck the poorest of the poor. The children in this sector struggle to have nutritious food on the table. As Fundline's way of extending help and providing positive social value, the company will be conducting a quarterly Sagip- Malnutrisyon Program which aims to serve underprivileged children to address the prominent problem of malnutrition, hunger, and food insecurity. The program will carry out the following activities: Nutritional and food safety talks for parents and introduce to children the importance of proper nutrition and the habit of eating a well-balanced meal. Ultimately, this program goes beyond providing nutritious meals to children. It also entails creating an impact on their lives and empowering them to have a better future. #LivingHealthyIsAChoice (FB & IG Post Challenge) This engagement activity helps promote healthy eating habits and lifestyles among the employees. Participants will document their eating habits for the whole week briefly explaining the importance of the meals they consume every day. They can also document their physical activities such as exercising, dancing, engaging in sports, etc. to maintain a healthy lifestyle. FUNDLINE MIRROR PAGE 8

THE OFFICIAL FUNDLINE NEWSLETTER ISSUE 001 //JUNE 2022 TRAININGS & WEBINARS Figuring Out Strategy: A Game Plan for Life In this webinar, the speaker will share his experiences and lessons on strategy. He invites you to reflect and ponder on the ability to make choices, analyze, articulate, and follow through on strategy. Moreover, he will share his journey of how he realized the critical nature of strategic thought not just in business, but in how we live our lives. Working Together Webinar Series: Stress Management Stress is an unavoidable reality that we all share. It is very important therefore that we have healthy coping strategies during times of stress, some of which you will learn about in this webinar. The webinar will include the following topics on stress: effects of stress, recognizing physiological signs of stress and your triggers, windows of tolerance, and healthy coping strategies. Gender Sensitivity & Sexual Harassment Training An internal training aimed to enhance employees’ appreciation of gender and development, to heighten awareness of gender issues and concerns; and understand how to work towards a safe and secure workplace. A DAY IN A LIFE OF... (Vlog Contest) A July employee engagement activity that allows employees to share their experiences and walks the viewers through a typical day in the life of a Fundline employee. This is meant to help the viewers envision themselves doing someone's work within the company. This will also help employees feel connected and find greater purpose in their work through innovative and immersive experiences that are mobile, smart, social, engaging, and meaningful to the employee. FUNDLINE MIRROR PAGE 9

THE OFFICIAL FUNDLINE NEWSLETTER ISSUE 001 //JUNE 2022 Job Openings! Make that career move. Apply now! AUDITOR Send your resume at Responsible to assist the Internal Audit [email protected] or contact us at Manager to direct and coordinate internal 09985425415, 09989764370 & 09399831196 auditing within FFC as an independent appraiser of various operations and PAGE 10 system control to determine if policies and procedures are followed. CREDIT EVALUATOR Responsible for checking loan application to validate the qualified application for loan. Responsible for maintaining customer relationships and searching account discrepancies. CREDIT INVESTIGATOR Responsible for performing credit analysis of potential and existing customers to decipher their financial status as well as their ability to make complete and regular repayment of loans before extending financial facility/ies to them. CUSTOMER MANAGEMENT ASSOCIATE responsible in helping and guiding the customers understand the products and services of the company, and be able to appropriately offer available facility while maintaining a strong customer-focused relationship to ensure long and lasting business enticement. MARKETING ASSOCIATE Responsible in planning and promotion of the company’s products and other marketing activities to increase sales and customer retention. FUNDLINE MIRROR

THE OFFICIAL FUNDLINE NEWSLETTER ISSUE 001 //JUNE 2022 Let's tease your brain! Answers are all over the newsletter! INSIDE FUNDLINE MIRROR First to complete the puzzle correctly will receive a surprise gift! Submit a photo of you reading the newsletter and your answer to the puzzle through this link: https://tinyurl.com/y7npd9xp BE OUR NEXT CONTRIBUTOR! Be a content contributor of Fundline's official newsletter, “Fundline Mirror”. Your voices need to be heard if we’re going to better understand what’s important to our readers. We want to explore issues that employees would like to see in Fundline Mirror and provide a platform for your stories and perspectives. Submit an article about a topic you care about the most, something you like to see change, or what you wish more people understood; an article that is relevant and timely. The chosen article will be featured in the July Issue of Fundline Mirror and will receive a token of appreciation. You may send your article to [email protected] We’d love to know what you think about our Fundline Mirror newsletter. This survey is anonymous and will take up only a few minutes. We would appreciate your input, so scan the QR code and share your feedback with us! share your thoughts FUNDLINE MIRROR PAGE 11