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Our MissionVehicle Administrative Services, Ltd. (VAS) is the leadingadministrator of wholesale roadside assistance, auto related ancillary benefitprograms and administrative solutions. Our mission is to keep drivers safe andreassured by providing reliable, fast and courteous roadside assistance every day . of the year wherever and whenever they need it.

Note From Our ChairmanWhile on the road, many of us have had the misfortune of being stranded with car problems at inopportunetimes: Before a critical business meeting, before the start of a child’s first school performance, or justas a close friend or relative needs help. When stranded, every minute that passes feels like an hour.As a premier provider of emergency roadside assistance and related services, Vehicle AdministrativeServices (VAS) goes the extra mile to alleviate drivers’ anxiety during these stressful situations. Ourempathetic customer service representatives (CSRs) understand that an unsatisfied customer has thepotential to cause immeasurable damage throughout the value chain. That’s why we do everythingpossible to elevate your company’s reputation by making sure every situation is handled properly.Our company started as a family-owned business in 1983, and pioneered the wholesale roadsideassistance business. Our customers challenged us to use our customer service expertise in 1998 tocreate a new suite of products. At this point, VAS had evolved to include a timely new focus on essentialprotection products, in addition to our core offering of emergency roadside services.

As the industry matured, our industry was at a crossroads. Some of our competitors began to offerproducts and services that competed with their clients and their clients’ dealer base. At VAS, we madea conscious decision to not go down that road. Competing with our clients is – and will always be –considered a breach of our core values.Instead, we focused on compliance needed to develop relevant, fundamental products that supplement– never compete – with your products. Since then, our goal has been to always be available, flexibleand responsive to your needs. Trust, transparency and integrity are an integral part of who we are, andour long-standing relationships with dependable partners make it a pleasure to come to work every day.Today, our unsurpassed customer service, leading technology, state-of-the-art metric reporting anddiverse wholesale pricing models make us the largest, most comprehensive provider of wholesaleemergency road services and products. I am proud to uphold my family’s legacy and to be an industrythought-leader on relevant products and revenue streams.We are privileged to be your brand ambassador and your first line of defense when your customersneed us most. Sincerely, Bill Breindel Chairman and CEO Vehicle Administrative

RELIABILITYWith nine call centers, 26 regional managers, and nearly 3,000customer service representatives, we have one of the strongestnetworks of service providers in the country. The stability of ourclients’ programs is ensured by the financial strength of multipleA-rated insurance carriers that back our programs.“The best testimony that I can give is that I just don’t get complaints with VAS. Inmy world, that’s objective No 1. With providers in the past, I spent way too muchtime dealing with tow trucks that never showed up. I just don’t get that from VAS.” --Skip Krieger, Claims Manager Ethos Group

“It’s VAS’s industry knowledge and the speed they bring products to marketthat give them an advantage. Bill and his team know our issues and howto address them quickly. They understand the law and what can be done,and they’re in tune with the weaknesses and pitfalls of other players.” --John Lee, President Easycare (APCO)RESPONSIVENESSOur Network handles 12 million dispatches per year, and our numbers continue to grow asthe years go by. With high dispatch numbers this makes our clients a priority with towingservices and other providers. Having a high dispatch volume lets us give you the lowestcost of claims in the industry and a speedy response to your customers, even duringheavy call times and inclement weather.

INTEGRITYOur team was there when the national wholesale roadside industry began nearlythree decades ago. Since then, we’ve been building and developing roadsideassistance and ancillary product networks that not just meet, but surpass ourclients’ needs. We are committed to never competing with your clients, dealers, “We periodically do a due diligence of VAS and its competitors. Each time we do it, VAS comes out on top. Somehow Bill is able to drive down costs and improve the customer experience at the same time, which is something we value tremendously. Other companies offer pieces, but VAS offers the complete package. Bill understands the entire value chain and each step along the way.” --Rick Kurtz, SVP of Distribution Protective Life

“VAS offers consistently good and responsive service. They have a closed loop system, which means they provide service and then proactively follow up with the customer to make sure the tow truck arrived fast enough etc. There are no open- ended situations. The last thing we want is to be blindsided, and find out that a tow truck doesn’t show up for a customer.” --Chris Motter, SVP Claims and Administration Premier Dealer ServicesTRUSTWe take pride in living up to our clients’ highest standards tomaintain their company brand and reputation. We offer our clientsa complete 360-degree view of our business. We proactively solidifyrelationships with regulators, lenders and trade associations so youcan be confident that you meet full compliance standards.

LOYALTYOur clients remain committed to VAS because we are loyal to them.We do not compete for your agents, dealers or customers. We don’town affiliates that market competitive products to your businesschannel. Your customer is your customer. We do not sell mailing listsor market any products to your customers without your knowledge and “One of the many reasons why we like doing business with VAS is we do not have to worry about competing with them for agents.” --Tanya Stevenson, Director of Sales and Product Development Portfolio

“We previously worked with one of VAS’s competitors for roadside assistance and key protection. VAS offered competitive pricing and better reporting on loss ratios, number of claims, approvals/denials for claims and the benefits provided for customers. Before switching to VAS, we didn’t have real insight into how claims were being handled.” --Damon Wiener, SVP and General Counsel Safe-Guard Products InternationalMETRIC REPORTINGWe put a great deal of effort in making sure claims are eligible, reasonable andaccurate, so we can continue to offer our clients the lowest claim severity in themarketplace. Plus, our reports include relevant statistics, trends and customersatisfaction scores, so you don’t have to guess how your program is doing or how

CUSTOMIZED PROGRAMS Regardless of what you need for roadside assistance and ancillary products, we work with you to help your business and brand succeed. We offer customized programs for all types of consumer and commercial vehicles, and give you access to our expansive North America service provider network that covers the United States, Puerto Rico, Guam, Canada and Mexico. “VAS sets themselves apart by aggregating dispatch services. Initially, we had zero volume for roadside assistance. VAS combines a block of business, which allowed us to tap into large roadside assistance networks that we wouldn’t otherwise have access to given our size. We started from scratch, and grew through VAS. They also customize our program so it meets our very specific criteria of towing to customers’ service dealerships.” --Bill Springer, President Drive-Sure (Krex Inc.)

OUR PRODUCTS AND SERVICESRoadside Assistance is VAS’s signature program, which means your customers Sentinel Appearance Product protectsproduct. It can be purchased as part of simply request assistance and our the exterior and interior of vehicles beforean already existing group of products, or provider goes to them without charge to they leave the dealership.as part of our stand-alone motor club. We the customer.handle towing, lockout assistance, jump Sentinel DNA Trace Product usesstarts, concierge services, tire changes Key Replacement provides a regulation- chemically treated stickers to quickly helpand vehicle fluid delivery for automobiles, compliant method for key replacement identify stolen vehicles.motorcycles, RV’s, trailers, power sportsand commercial vehicles (owned, rented Tire & Wheel repairs or replaces tires and Special Bundled Products areor leased). wheels damaged by road hazards. packages of any combination of products and services that VAS offers, specially customizedWholesale Emergency Roadside Cosmetic Alloy Wheel Repair provides for your specific needs and business model.Dispatch Assistance is a managed a solution for minor scuffs, scrapes, andproduct whose benefits are embedded other damage to alloy wheels. Customer Loyalty Programs increaseinto your vehicle program. We private- traffic and profit through special, short-termlabel this service with your branding and Paintless Dent Repair uses a quick sales offerings.custom greetings, and you gain access to and easy paintless technology thatour entire North American service provider helps maintain the value of the vehicle, Customized Vehicle Maintenancenetwork. eliminate color-matching issues, and avoid Programs are crucial retention tools for numerous days in the body shop. dealerships and service departments thatSafeRide Motor Club* is a nationally assure customers their vehicles are safelicensed motor club with membership Scratch Repair provides limited cosmetic and well-maintained.available throughout the United States, repair on exterior painted sheet metal bodyGuam and Canada 24 hours a day, 365 panels, helping preserve the vehicle’sdays a year. This is a “sign and drive” resale or trade-in value.*VAS also offers a premium RV motor club benefit through SafeRide. It includes trip routing and trip interruption coverage; hotel, rental car, andentertainment theme park discounts; RV technical assistance 7/24/365; access to ASE certified technicians; and optional dispatch of a mobile mechanic.

OUR ADMINISTRATIVE SERVICESVAS is set up to handle 100% of the administration, risk management, and claims adjudication processes. Our in-house resources can also provide administrative services for your programs andmanage selected segments of your business. Here are just a few of the administrativebenefits VAS offers: • Wholesale benefit packages customized to meet the needs of your customer portfolio • Dedicated management staff that oversees operations 24/7/365 • Customized toll free numbers with client corporate branding, with digital call recordings • Call centers that are COPC and PCI compliant • Implementation of web portal for customer and client use • Transactional data flow from your company to ours • Usage cost reporting on your business • Streamlined billing process • Wholesale rate structures • Product launch and marketing strategy • Consultation on compliance, including risk management • Full cycle analysis and full metric reporting • In-house attorneys that monitor legal, legislative and regulatory changes • Electronic business reporting through a secure, encrypted FTP or via our web services system • Data transfer requirements designed for efficiency and securityIn addition, VAS is an active standing member of NATO, SCIC, and MVAPA, and our Network has won more than60 awards for excellence in the past 16 years. We proudly maintain our record of zero investigations or disputeswith the regulatory community.

ABOUT VASVehicle Administrative Services, Ltd. (VAS) is thepremier provider of wholesale roadside assistance, autorelated ancillary benefit programs and administrativesolutions.Our roadside assistance and repair provider networksoffer coverage throughout North America.VAS is committed to bringing value that is not onlyanchored by the premier administration and productswe offer, but also by the manner in which we conductall our business.We listen, we innovate, we customize. We maintain anextraordinary degree of flexibility in order to give yourbusiness exactly what it needs – turn key operations thatembolden you to go to market without major investmentsin infrastructure, IT and capital.Our mission is to elevate the standard…and keep the cycle growing. Follow us on social media









888.920.0091 vehicleadminservices.com5001 Spring Valley Rd. Dallas, Texas