National Operations Policy Manual

Camp Australia National Operations Policy ManualSupporting Children with Additional NeedsPOLICYCamp Australia believes in equal opportunity for all and welcomes families and children withadditional needs and/or differing abilities into services. Camp Australia will provide support to ensurethat all children receive the same quality of care and positive outcome from the program provided.Having an effective Guidance Support Plan (GSP) in place is the first critical step to ensure thatchildren with additional needs and Educators are supportedSTRATEGIES TO SUPPORT POLICY• Camp Australia strongly recommends that families advise the educators of details of their child’s additional needs to ensure that educators can provide a program that is inclusive of the child. Additional needs may include: 1. Children with a disability including those undergoing assessment; 2. Aboriginal and Torres Strait Islander children; 3. Children from culturally and linguistically diverse backgrounds; 4. Children from a refugee or humanitarian background; 5. Children with serious medical condition(s); 6. Children presenting with language and speech delays; and/or 7. Children presenting with disruptive behaviour• On collection of this information a Guidance Support Plan will be developed by the service in consultation with the child’s family and the Educational Leader, to clearly identify the needs of the child and the service’s support strategies.• Educators are required to complete CA’s Guiding and Supporting Children LMS module prior to developing a GSP. This course provides sample GSP’s and a list of suggested barriers/strategies for educators to assist when developing a GSP.• Guidance Support Plans are to be developed prior to the child’s attendance at the service, this will ensure all strategies and support techniques are identified and are able to be implemented on the child’s first day of attendance.• When developing the GSP, educators can also request sensory resources to support the child by completing the Sensory Resources Request Form as part of the GSP• Educators submit the GSP signed by relevant parties to [email protected]• The GSP will be assessed by Camp Australia’s Social Inclusion Team and feedback provided to the Educational Leader (usually within 2-3 working days).• In many cases, an effective GSP can increase the capacity and capability of educators without the need for an Additional Funded Worker (AFW)• Parents of children that have ongoing high-level additional needs may also apply for an additional funded worker as part of the strategies to support the child integrate into the program. Please note: The role of an AFW is not to provide 1:1 support• Children with ongoing high-level additional needs e.g. requiring mobility assistance etc. may also be provided with an Additional Funded Worker (AFW) to increase the educator to child ratio and support the child integrate into the program.• If an AFW is to be provided, the Educational Leader will be notified by the Social Inclusion Team and will work in consultation with Camp Australia’s Workforce Planning Team to facilitate this.• Any AFWs will be provided and funded by Camp Australia.• Guidance Support Plans are to be read by any new educator at the beginning of their shift to ensure a consistent approach to supporting the childCamp Australia National Operations Policy Manual 2017 Page 151©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy Manual • Guidance Support Plans are to be reviewed on a regular basis as identified in the Guidance Support Plan template. • Educators will review the Guidance Support Plan with the family, and Educational Leader to make sure all areas are supportive of the child’s needs. • When identified that a child has high-level additional needs that require additional support that cannot be supported by the general service operations. The regional manager will speak to the operations manager and national operations manager to seek further information.Camp Australia National Operations Policy Manual 2017 Page 152©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualLate Fee Payment ProcedurePOLICYAll fees for care must be paid by the due date identified on the statement. Statements are sent toparents every two weeks via email or printed and posted to the nominated address on their account.STRATEGIES TO SUPPORT POLICY • An overdue account fee will be applied to accounts that are not paid in full by the due date on the invoice • If a parent chooses to not pay by Camp Australia’s preferred payment method of direct debit, the parent must ensure that payment is received by Camp Australia before the due date given on the statement • Parents will be contacted by telephone, email or post by our customer service team if payment is not received by the due date • If a parent’s account remains unpaid for more than 30 days, then exclusion will commence for the children listed on that individual account and all bookings will be cancelled until full payment is received by Camp Australia • Parents may call the customer service team on 1300 105 343 to discuss payment options or requirements for each individual account • Assistance to families in financial hardship or extreme difficulties can be provided, but only after discussion with the Camp Australia customer service team • Coordinators will follow clear guidelines provided by the regional manager for any instance where a child may arrive at the service where the family has been excludedCamp Australia National Operations Policy Manual 2017 Page 153©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualLate Pick Up Administration FeePOLICYA late fee will be charged for children remaining in care after the advertised closing time.STRATEGIES TO SUPPORT POLICY • Coordinators must contact the parent or other authorised person of any child still in the service after the advertised closing time using the information provided on the child enrolment information sheet to ensure the children will be collected in a timely manner • If the coordinator is unable to contact the child’s parent or other authorised person they must escalate the matter to the regional manager for further instruction and support • In the case that the child has not been collected for an extended period and the coordinator is unable to contact the child’s parent or other authorised person and is also unable to contact the regional manager, the coordinator is to contact the police to request support. Refer to Late/Non-Collection of children policy • Parents will be charged $15.00 per 15 minutes or part thereof for any child that remains at the service after the advertised closing time • This fee will be automatically charged in addition to the session fee for the service for that day and will be identified as ’Late Pickup Fee’ • Coordinators are to ensure that they accurately record the sign out times on the online rolls for any child that is collected after the advertised closing time for the service. All late pickup fees and requests for times outside of advertised hours require the times on the rolls to be correctCamp Australia National Operations Policy Manual 2017 Page 154©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualChild AbsencesPOLICYThe coordinator must ensure that all records relating to child attendances or absences are completedaccurately, in a timely manner and that any physical records such as sign in/sign out sheets arestored securely.STRATEGIES TO SUPPORT POLICY • Coordinators must contact the parent or other authorised person of any child listed on the roll that is unaccounted for at the service roll-call using the information provided on the child enrolment information sheet to ensure the child is safe • Normal procedures should be followed for any child that should be in attendance and is missing • If a child does not attend and the parent has not cancelled the booking using the parent portal or via customer service a minimum of seven (7) days prior, the parent will be charged for the session • Parents will still be required to pay for the session and the government benefits applicable to that account will be applied accordingly • If the parent is entitled to any child care benefit (CCB) or child care rebate (CCR), they will receive this entitlement for the first 42 absences in each financial year. This is called an allowable absence and will appear on the parent’s statement as such • After 42 non-attendance days (allowable absences) in one financial year, parents will be charged the full fee with no government benefits applied • Coordinators will sign for all absences at the serviceCamp Australia National Operations Policy Manual 2017 Page 155©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualChild Care BenefitPOLICYAll parents approved by the Family Assistance Office are entitled to claim child care benefit (CCB)and child care rebate (CCR) where the service has been approved for federal government fundedchild care benefit places.STRATEGIES TO SUPPORT POLICY • Parents will be required to provide Camp Australia with their customer reference number (CRN) for themselves and for each of their children to receive any government benefits. This can be done as part of the registration process or by calling the customer service team on 1300 105 343 • Parents can obtain their CRN from the Family Assistance Office (FAO/Centrelink) by calling 13 61 50 • Parents have the option of having CCB and/or CCR as a daily deduction from their fees – this must be arranged by the parent with the FAO • Once the parents have provided the appropriate information from the FAO to Camp Australia, the details will be formalised and submitted automatically as part of the fortnightly statement process. Fees will be adjusted when confirmation has been received from the FAO • Child care rebates from the FAO are paid on a fortnightly, quarterly or yearly basis as requested by families to the FAO • For further information coordinators can contact the Family Assistance Office (FAO) service hotline on 1800 050 021. This number should not be provided to families • Claims for CCB can be lodged with the FAO up to 12 months after the date that care was providedCamp Australia National Operations Policy Manual 2017 Page 156©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualFamily ConfidentialityPOLICYCamp Australia will maintain and respect confidentiality and privacy for families that utilise theirservices. Camp Australia will ensure that the service follows the guidelines set out in the InformationPrivacy Act (1988).DEFINITIONS • It is vital that we protect the privacy of individuals and their families. This ensures the development and maintenance of trust, that sensitive and personal information does not become public, that the information is not misused, that unauthorised access to information does not occur and that the information is not transferred to other organisations.CURRENT PRIVACY LEGISLATIONPrivacy legislation ensures that all information gathered for the service is relevant to the specificneeds of the service. This information is necessary for: • The responsiveness of the service to the needs of children and their families • Proper safety and management of the children at the service • The capacity of the service to communicate effectively with familiesSTRATEGIES TO SUPPORT POLICY • All information must be gathered in a lawful, unobtrusive way with the consent of each individual • Other than appropriate Camp Australia staff, specific individual’s information may only be accessed by that individual and may only be altered by the specific individual to ensure information is current • All accident, injury, trauma and medication administration forms for individual children must be stored safely with the enrolment forms in a way that cannot be accessed by other families • Sensitive information relating to custody and access issues, intervention orders, special needs and support requirements and health status is filed with the enrolment form and will be adequately protected • Team members are to ensure that only the required staff and authorised persons are to be made aware of children with additional needs and requirements • All information of a personal nature is to be kept safe and secure in a lockable cabinet or office thus preventing unauthorised access, modification, or disclosure to others • At no time is the information to be taken off the premises • The coordinator will have access to this information on site • Medical management plans and contact phone numbers are to be displayed at the service as per the national quality framework legislative requirement • When no longer required at the service, children’s personal and family information must be archived in safe and secure storage until the child turns 25 years old • All archived records will be reviewed annually and shredded if no longer legally requiredCamp Australia National Operations Policy Manual 2017 Page 157©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualHEALTH INFORMATIONHealth information is taken to mean information or opinion about the physical health, mental health, orvarying ability of an individual child or educator, and includes: • All identifying personal information collected to provide appropriate health care whilst at the service • Medical and other health details about employees held by an employer and the health status or treatment details held by an insurer of an insured person • Any other details as outlined in the Health ActCamp Australia National Operations Policy Manual 2017 Page 158©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualAdministration and Maintenance of RecordsPOLICYCamp Australia will maintain all state and federal legally required records in a system that complieswith requirements from the funding bodies and Camp Australia.Management of this system will ensure that the confidentiality of child/family records is maintainedand will be reviewed regularly.All appropriate documentation regarding storage of service compliance notices is managed by CampAustralia Head Office and is accessible to authorised people as outlined in the Education and CareNational Regulations (R.167)STRATEGIES TO SUPPORT POLICY • Children’s assessments to support the delivery of the education program will be kept on file at the service in a safe and secure location. • A daily record of each child’s attendance will be maintained by the individual service in a safe area. This will include the provision of a sign in and sign out attendance sheet, child enrolment information sheet and any medical records • Incident, illness, injury, accident or trauma records of individuals will be maintained by the service. Any serious notifications will be kept by Camp Australia Head Office for a period of 25 years. • If the record relates to the death of a child, records will be maintained by the service and Camp Australia head office for a period of seven years as outlined in regulation 183. • Staff timesheet records outlining sign in and sign out times will be maintained by the coordinator • Staff records will be maintained at each site. A copy of this will also be attached to your One Team account • All payroll and service records of Camp Australia staff including full name, address and date of birth, will be maintained in a safe and secure location for a period of five (5) years, as per the requirements of the Australian Taxation DepartmentA record will be kept of each family’s fees paid and fee’s outstanding, in a form approved by CampAustralia and the Department of Human Services which comply with funding requirementsCamp Australia National Operations Policy Manual 2017 Page 159©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualArchiving of RecordsPOLICYThe service will maintain all personal, family and financial records of the individuals in care for theappropriate period prescribed by state and federal legislative requirements. These records will bemaintained in a safe and secure location to ensure information can be made available toappropriate persons at a later date if ever required.STRATEGIES TO SUPPORT POLICYAll children’s documents will be archived in a safe, secure and, if possible, fire and water prooflocation away from the service for the legal period of time specified by the appropriate legislationupon cessation of use by the individual. • A daily record of each child’s attendance will be maintained by the service and Camp Australia. This will include the provision of a sign in and sign out attendance sheet which will be kept by Camp Australia for a period of three (3) years from the last date the child attended the service • Incident, illness, injury, accident or trauma records of individuals will be maintained by the service. This includes whilst the child was attending the service, as a result of an incident suffered whilst in attendance. These documents will be kept by Camp Australia with the individual’s enrolment forms for a period of 25 years from the last date the child attended the service • If the record relates to the death of a child, records of individuals will be maintained by the service. This includes whilst the child was attending the service, as a result of an incident suffered whilst in attendance. These documents will be kept by Camp Australia with the individual’s enrolment forms for a period of 25 years after the death • A record will be kept on each family’s fees paid and fees outstanding, in a form approved by Camp Australia and the Department of Human Services which comply with funding requirements. These documents will be maintained by Camp Australia for a period of three (3) years, from the date of the last entry • Employee time sheet records outlining sign in and sign out times will be maintained by Camp Australia for a period of three (3) years • All payroll and service records of Camp Australia staff will be maintained in a safe and secure location for a period of five (5) years as per the requirements of the Australian Taxation Department • Any and all information covered by the Privacy Act • Any and all financial information regarding the individual as it relates to payment for service and/or state or federal fundingCamp Australia National Operations Policy Manual 2017 Page 160©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualPartnership Responsibilities and CommunicationPOLICYCamp Australia Pty Ltd and The Camp Australia Foundation are the approved provider for all theCamp Australia services nationally. As the approved provider, Camp Australia has the legalresponsibility to ensure that all services are compliant with a number of legal requirements andensure that communication with the government is regular and productive.Camp Australia is also a partner with each and every school where there is a legal contract betweenboth parties. The school partnerships are important to the relationship and connectedness to theindividual service.Camp Australia is committed to ensuring all partnerships are effective, professional, and respectful.STRATEGIES TO SUPPORT POLICY • Camp Australia will support and grow relationships with all partners through regular emails and meetings • Regional managers are required to meet with each school in their portfolios once per term or more frequently depending on the school requirements • The national operations manager and the operations manager will meet with the state regulatory authorities at least every 90 – 120 days • Regular information is accessible at all times through the partner portal for school principals • Schools and Camp Australia will have a signed contract which both parties will need to adhere toCamp Australia National Operations Policy Manual 2017 Page 161©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualQuality ManagementPOLICYCamp Australia will endeavour to provide appropriate opportunities for all key stakeholders to providefeedback on the operation and administration of the Camp Australia service. Policies are a big part ofoperational delivery and all service policies will be reviewed every twelve (12) months formally as wellas whenever there has been a change in practise.STRATEGIES TO SUPPORT POLICY • The coordinator will provide the regional manager with a detailed term report that will capture all crucial information about the individual service • Educators have the opportunity to provide feedback through online staff surveys and written and/or verbal feedback to the regional manager, HR and/or the customer care team • Camp Australia works closely with all state regulatory authorities to ensure this information is disseminated appropriately • It is the responsibility of the regional manager to provide support to educators to ensure that quality processes are maintained at appropriate standards • Regional managers will work closely with coordinators to pass on any regulatory changes through one-on-one meetings, site visits, network meetings, Yammer updates as well as written documentation • Parents have the opportunity to provide feedback through annual surveys and at any other time through verbal or written feedback to the service coordinator, regional manager and/or customer care team • Children also have the opportunity to provide feedback to Camp Australia through the reflection journal, suggestion box, with support of their families to our customer care team and to the educators at the service. • All feedback, regular communication with government departments and partnerships with schools ensure a high standard of service is maintained at each Camp Australia serviceCamp Australia National Operations Policy Manual 2017 Page 162©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualPolicy ManagementPOLICYThis Camp Australia field operations policy manual will be reviewed regularly followingconsultation/feedback from parents, educators, schools and the community as well as the CampAustralia Team. Policy review ensures that Camp Australia maintains all legislative requirements andincorporates any feedback from key stakeholders.STRATEGIES TO SUPPORT POLICY • Camp Australia reviews all policies/procedures, service documents and templates including the enrolment process every twelve (12) months or when there is a business need or legal change • Families, educators and children have an opportunity to contribute to the review of policies at any time through suggestion boxes, verbal or written feedback, surveys and discussions • Any feedback regarding change, alteration, or amendments to current policies will be documented, reviewed, analysed for appropriateness and used to alter current policy if deemed to improve service delivery or meet regulatory requirements • If at any time Camp Australia obtains feedback or advice that warrants an immediate change to policy or process, Camp Australia will alter appropriate documentation.Camp Australia National Operations Policy Manual 2017 Page 163©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualAPPENDIX A • Child Safe Standards – Victoria • Standards of Care – QLD - Department of Communities Child Safety and Disability Services • Child Safe Environment – SA – Department of Child Protection (DECD) • Child Safe Organisation – NSW – Office of the Children’s Guardian & NSW GovernmentCamp Australia National Operations Policy Manual 2017 Page 164©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualChild Safe Standards – Victoria‘Child safe standards’ have been introduced as part of the Victorian Government’s responseto the Betrayal of Trust Inquiry. The Betrayal of Trust Inquiry found that while the majority ofchildren are safe in organisations, more work could be done to improve approaches to childsafety, and that there needs to be greater consistency of practice across school and earlychildhood service provision.The purpose of the Child Safe Standards are to ensure that policies are being implementedinto daily practice and that child safety is everyone’s priority.The standards will be mandatory but nor prescriptive and it will provide a framework fororganisations to improve policy and practice for child safety.The standards will allow services to build on existing practices to create child safeorganisations.The child safe standards are as follows: In complying with the child safe standards an applicable entity to which the standards apply must include the following principles as part of their response to each standard: o Promoting the cultural safety of Aboriginal children o Promoting the cultural safety of children from culturally and/or linguistically diverse backgrounds o Promoting safety of children with a disability To create and maintain a child safe organisation, an applicable entity to which the standards apply must have: o Standard 1: Strategies to embed an organisational culture of child safety, including though effective leadership arrangements. o Standard 2: A child safe policy or statement of commitment to child safety. o Standard 3: A code of conduct that establishes clear expectations for appropriate behaviour with children. o Standard 4: Screening, supervision, training and other human resources practices that reduce the risk of child abuse by new and existing personnel. o Standard 5: Processes for responding to and reporting suspected child abuse. o Standard 6: Strategies to identify and reduce or remove risks of child abuse. o Standard 7: Strategies to promote the participation and empowerment of children.Camp Australia National Operations Policy Manual 2017 Page 165©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualStandards Of Care – QueenslandFoster and kinship carers are required to provide a level of care which is consistent with thestatement of standards, as outline in section 122 of the Child Protection Act 1999.The statement of standards provides a way to measure quality of care and forms a basis forassessing whether a care environment is acceptable. The standards are interpreted withconsideration to the needs of each individual child.The Act outline the following standards: 1. The Chief Executive (Director-General) must take reasonable steps to ensure a child placed in care under section 82 is cared for in a way that meets the following standards (the statement of standards): 1. the child’s dignity and rights will be respected at all times 2. the child’s needs for physical care will be met, including adequate food, clothing and shelter 3. the child will receive emotional care that allows him or her to experience being cared about and valued and contributes to the child’s positive self- regard 4. the child’s needs relating to his or her culture and ethnic grouping will be met 5. the child’s material needs relating to his or her schooling, physical and mental stimulation, recreation and general living will be met 6. the chid will receive education, training or employment opportunities relevant to the child’s age and ability 7. the child will receive positive guidance when necessary to help him or her to change inappropriate behaviour 8. the child will receive dental, medical and therapeutic services necessary to meet his or her needs 9. the child will be given the opportunity to participate in positive social and recreational activities appropriate to his or her developmental level and age 10. the child will be encouraged to maintain family and other significant personal relationships 11. if the child has a disability – the child will receive care and help appropriate to the child’s special needs 2. For subsection (1)(g), techniques for managing the child’s behaviour must not include corporal punishment or punishment that humiliates, frightens or threatens the child in a way that is likely to cause emotional harm. 3. For subsection (1)(j), if the chief executive has custody or guardianship of the child, the child’s carer must act in accordance with the chief executive’s reasonable directions. 4. The application of the standards to the child’s care must take into account what is reasonable having regard to: 1. the length of time the child is in care of the carer or care service 2. the child’s age and developmentCamp Australia National Operations Policy Manual 2017 Page 166©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualChild Safe Environments – South AustraliaEnsuring children’s safety and well-being is the shared responsibility of the wholecommunity.It is important for any organisation providing services to children and young people toconsider what it can do to ensure it is a safe and welcoming place for the children and youngpeople it serves.In South Australia, the Children’s Protection Act 1993 requires certain organisations to put inplace policies and procedures to establish and maintain safe environments for children.The focus of chid safe environments is not simply to minimise risk or danger. Rather it isabout building an environment which is both child sage and child friendly, where children arevalued and feel respected and encouraged to participate and reach their full potential.A commitment to the safety of children and young people should be embedded in everyorganisation’s culture, reflected in their policies and procedures and understood andpracticed at all levels of the organisation.What organisations are required to establish Chid Safe Environments?All organisations that provide health, welfare, education, sporting or recreational, religious orspiritual child care, residential or overnight care services wholly or partly for children musttake steps to establish a child safe environment.For rom 11 April 2015, this requirement will also apply to organisations that provide cultural,entertainment or party services wholly or partly for children.‘Organisation’ in this context includes a wide range of state government, local governmentand non-government bodies who work with children and include businesses, serviceproviders and incorporated and unincorporated groups.An organisation may also consist of a single person (e.g. a sole trader) or partnership.What do these organisations need to do?To establish a safe environment for children, organisations must: o develop policies and procedures to establish and maintain a child safe environment o meet ‘relevant history information’ requirements applicable to their organisation type for people working with children in prescribed positions; andlodge a Child Safe Environment Compliance Statement with the Department of Educationand Child Development (DECD).Policies and ProceduresChild safe environment policies and procedures developed by the organisation must be of astandard set by DECD (Department of Child Protection). This standard is set out in the ChildSafe Environments: Principles of Good Practice.Camp Australia National Operations Policy Manual 2017 Page 167©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualChild safe environment policies and procedures do not need to be ‘stand-alone’ and can beincorporated into an organisation’s overall policy framework.Information, resources and guidance to assist organisations to establish and maintain childsafe environments is available from www.families.sa.gov.au/chidsafeRelevant History Information – employees, volunteers and contractorsOrganisations must ensure that before they appoint or engage any person to perform one ormore prescribed functions as: o an employee o a volunteer o a contractor o a sub-contractor or o an agentan assessment of the person’s relevant history is conducted (unless an exemption applies).Assessments must then occur at three yearly intervals.Prescribed functions are:o regularly working with or in close proximity to children unless the work is directly supervised at all timeso supervising or managing people who work with or in close proximity to childreno providing overnight care for children ando having access to certain records relating to children.Assessments may be conducted by the organisation itself on the basis of a national policecertificate and any information provided by the applicant, or by an authorised screening unit.In all cases, assessments must be conducted in accordance with Standards issued by theDepartment for Education and Child Development.Relevant History Information – sole traders, people working in partnership andresponsible authoritiesFrom 11 April 2015, certain sole traders, people working in partnerships and people who areresponsible authorities of an organisation will be prohibited from performing a prescribedfunction unless o an assessment of the person’s relevant history has been undertaken by an authorised screening unit within the preceding three years; or o the person has obtained a criminal history report prepared by South Australia Police or Crim Trac within the preceding three years.This applies to those people who provide a health, welfare, education, sporting orrecreational, religious or spiritual child care, cultural, entertainment, party, residential orovernight care service wholly or partly for children.These people will also be required to provide evidence of their compliance with thisrequirement upon written request by a parent, guardian or carer of a chid who is or may bereceiving the service.Camp Australia National Operations Policy Manual 2017 Page 168©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualChild Safe Environment Compliance StatementOrganisations (including sole traders and partnerships) must lodge a statement with theDepartment for Education and Child Development about their child safe environment policiesand procedures.A child safe environment compliance statement lodgement form is available from theDepartment of Child Protection and sets out the minimum standards organisations mustmeet in order to establish a child safe environment.Failure to comply with these requirements may incur a maximum penalty of up to $10,000.Further informationFurther information about establishing chid safe environments, including guidelines,templates and other useful resources is available from: www.families.sa.gov.au/childsafeCamp Australia National Operations Policy Manual 2017 Page 169©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualChild Safe Organisation – New South WalesOrganisations that involve children in their work should have a strong interest in keepingchildren safe in those environments.Good child safe policies and practices are the best way to reduce potential environmentalrisks and keep kids safer in those environments.The child safe approach includes education and supervision of both paid and unpaid staffabout appropriate and acceptable behaviours.The Office of the Children’s Guardian encourages organisations to use a range of responsesto manage the potential risks in their individual environments, including meeting theirWorking With Children Check legal obligations.While a criminal record check can be an important tool in an organisation’s approach tobeing ‘child safe’, they can't identify people who have not previously been caught or are yetto offend.Implementing effective child safe policies and practices is the best way for an organisation toprotect the children they are involved with.A Child safe organisation: o develops child safe policies o has a child safe code of conduct o ensures effective staff recruitment and training o understands privacy considerations o has a plan for managing risk o encourages children and young people to participate o effectively deals with concerns or complaints about behaviours towards a child o attends child safe organisations trainingCamp Australia National Operations Policy Manual 2017 Page 170©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Camp Australia National Operations Policy ManualCamp Australia – Child Safe Standards FrameworkStandard 1: Strategies to embed an organisational culture of child safety, includinElement Evidence and explanation on1.1 How does the organisation ensure that child • Camp Australia Values –safety is a central theme of public and internal believe that investing in thmessaging? OSHC provider. • Our values are: Safe, Fun, • SAFE: We believe in creat for kids to form friendships interest. Safety comes first • Camp Australia website co • National Operations Manu of children • In Job Advertisements Cam • Through our internal One keep children safe by all te • Child Safety is a weekly ag well as other support team • During Principal meetings,1.2 How does the organisation assess the • Regular unannounced visitbusiness risks associated with delivering the • Visits from Regulatory Auservices in a child safe manner? visits • Rostering system is manag • Ongoing review of any com1.3 How does the organisation educate parents • Safety is often addressed ion the importance of child safety? • Through our Camp Austral sign in/out process, cancel emergency bookings, requ safety and wellbeing. • Information session for parCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: March 2017 Version: 1.0

ng through effective leadership arrangements n how and where this occurs At Camp Australia we have a strong set of values that we like to work by. We hese four values has helped us become the most experienced and successful , Engaging and Quality services ting an environment where all children feel safe. After School Care, must be safes, safe to explore, grow and learn, safe to try something new or master a personal t in everything we do ontent: Our Promise to Families and Promise to Childrenual has several policies where we highlight and practise the safety and wellbeing mp Australia makes references to being a Child Safe Organisation Team and Yammer communication platforms reference is continually made to eam members genda item with the Senior Leadership Team and National Operations Team asms within the business , Regional Coordinator/Managers talk through about Child safety and wellbeing. ts onsite conducted by the Operations Team and documenteduthorities during Assessment and Rating, Compliance visits and unannounced ged based on ensuring each service is 100% for each session of care mplaints, serious incidents and feedback received by team members. in parent communication from Camp Australia lia website where we talk to parents about a variety of safety measures including: llations process, children absences, excursions during Holiday Clubs, on the dayuirement for Medical Management Plans and other relevant details about a child’s rents and families when required Page 171

Camp Australia National Operations Policy Manual • Camp Australia National O1.4 How do the organisation policies and • By ensuring all team mempractices work to provide an effective child and resource to help providsafe environment? • Ongoing and developing t educators to the Senior Le all compulsory training is c • All serious incidents and co Operations Team and Sen • Working and acting on fee • Quality benchmark with ou to ensure we only discus information including conta • Choosing and contracting p always to view1.5 How does the organisation create a culture • From before an employeewhere all team members feel comfortable and and ongoing we are alwaysupported to report any concerns about child everything we do.safety? • Positive relationships betw members is important for b • Yammer is an important to very new employees right t offer guidance, support an • National Operations Policy • Training workshops that ar • Ongoing visits, discussions to aide and foster positive • Network sessions are held times members of the Cam that supports discussing chCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Operations Policy Manualmbers are aware of our National Operations Policy Manual to be used as a tool de a safe environment for children training workshops on the Learning Management System. All levels from oureadership Team constantly reinforcing for the policies to be followed and ensurecompleted and adhered to. omplaints are reported quickly and are openly discussed through all levels of thenior Leadership Teamedback and complaints received by Camp Australiaur Customer Service Team regarding children at risk; privacy and security check ss child information with authorised persons, ensuring we have up to date act details, emergency contacts providers that can supply staff with valid WWCC and ensuring they are available starts with Camp Australia, through their recruitment process, training programs, ys exposed to the constant narrative around child safety – we put kids first in ween our Educators with Regional Managers and all Camp Australia Team building trust and confidence to speak openly with one another.ool used to build relationships between all Camp Australia team members. From through to our CEO. All team members can communicate through posts that cannd service inspiration.y Manual re made available to all team members s and support particularly by the Regional Manager and Regional Coordinators – engagement and sensitive discussions. d every term to continue to support educators about child safety. There are atmp Australia team present at these sessions to continue to build an environment hild safety cultures. Page 172

Camp Australia National Operations Policy Manual • All Camp Australia within t Training and Mandatory ReStandard 2: A child safe policy or statement of commitment to child safetyElement Evidence and explanation on2.1 How does the organisation’s child safe policy • Our Child Safe Policy cleand statement display a commitment and duty includes all children from aof care to children including children from • We have a Statement of Caboriginal culture, linguistically diverse and Camp Australiachildren with disabilities? • National Operations Policy commitment to child safety • Camp Australia has an an inclusiveness creates a sa • We have multiple commun in everything we do • Our Code of Conduct also • We have a very through G Guidance Support Plan wr and when deemed necessStandard 3: A code of conduct that establishes clear expectations for appropriateElement Evidence and explanation on3.1 How does the organisations code of conduct • By ensuring the Code of Cprovide all team members with clear • All new employees are reqexpectations for appropriate behaviour and • The Code of Conduct is avengagement with children? • It is referred to in the Learn • The Code of Conduct is us • Through the Camp Austral • During regular visit by theCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

the Leadership, HR and operations team have been involved in Child Protection eporting, there is a culture of awareness and responsiveness n how and where this occursearly outlines our commitment to provide children with safe environment thataboriginal culture, linguistically diverse and children with disabilitiesCommitment that each of our Educators complete when they start working with y Manual contains multiple statements regarding Camp Australia focus on oury nti-biases approach to programming which is inclusive of all the children. Thisafe environment for childrennications and training to our parents, educators and schools that WE put kids first provides our obligations as educators to support all childrenGuidance Support Plan process that includes supporting all personal involved in riting. We have a clear process on Appling for fudging to further support childrensary Camp Australia will fund additional workers to support childrene behaviour with children n how and where this occursConduct is available to all team membersquired to sign that they have received, read and understood the code of conduct vailable on ONE TEAM and in the National Operations Manual ning Management System where it is explained in different areas sed using Performance Development and Management meetings lia website – our commitment to our Educators members of the Operations Team Page 173

Camp Australia National Operations Policy Manual • Discussion and reference aStandard 4: Screening, supervision, training and other human resources practiceElement Evidence and explanation on4.1 How does the organisation conduct pre- • Every candidate is screeneemployment screening to ensure all team experience and cultural fitmembers are suitable for working with • Interview questions havechildren? Australia being a Child Saf • Two professional reference to establish the history of th work with children4.2 What organisational practices occur to ensure • Educators are only rostereteam members continue to be suitable for • Completion of the Child Prworking with children? • Ongoing review and monit • Online LMS training a varie • Requirement for all educa Anaphylaxis4.3 How does the organisation training practices • Our National Operations Peducate team members on appropriate • Practising the strategies debehaviours when interacting with children in • Supporting by several LMScare? all Camp Australia team m • The LMS modules also inc • A very thorough code of co members at Camp Austral4.4 How does the organisation’s supervision • Through our policy on Groopractices around grooming behaviours what to look out for to spopromote the awareness on child safety within reportedservices? • Our Mandated Child Prote respond/manage this typeCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

at network sessions and through one on ones with our Educatorses that reduce the risk of child abuse by new and existing personneln how and where this occurs ed for initial suitability, interviewed against child safe standards, company policy, a focus on child safety with discussions throughout the interview about Camp fe organisation es are also conducted prior to position offer. The reference checks are conducted he candidate and whether there is reason to suggest they may not be suitable toed with a current and valid WWCC rotection Training toring from both the Regional Manager and HR teams ety of workshops ators to maintain up to date compliance certifications: First Aid, Asthma, CPR,Policy Manual clearly states: We put kids first in everything we do escribed in our operations policy manual S workshops we have available for educators to complete. It also includes detailsmembers have a moral, ethical and social obligation to keep kids safeclude examples of situations where appropriate interactions of children is requiredonduct that describes the desired behaviours expected by Educators and all team lia oming that also includes a fact sheet on Grooming behaviours. It shows educators ot signs of grooming and state the behaviour that is unacceptable and must be ection Training module covers detail around Grooming with details on how to of behaviour Page 174

Camp Australia National Operations Policy Manual • Consistent discussion on h when there is a suspiciousStandard 5: Processes for responding to and reporting suspected child abuseElement Evidence and explanation on5.1 How does the organisations processes • Camp Australia has sevesupport a child when a disclosure of abuse is supports a disclosure. Mosmade to a team member? • The child disclosure is trea • The Child and Educators embedded in their ER prac5.2 How does the organisation processes • The organisation would refmanage allegation of abuse from a child who • Where possible externalis from an aboriginal, culturally, linguistically circumstancesdiverse background or from a child with adisability?5.3 How does the organisation support team • All team members involvemembers through the allegation process? teams. Including the Regio • Camp Australia also offers5.4 How does the organisation ensure that • With Child Safety at the fordisciplinary processes are known and Policy Manual, in all Learnadhered to, ensure that the child policy • All team members are expprocedures are adhered to? • Consistent reference is ma5.5 How does the organisation consider • The Senior Leadership Teallegations as opportunities of learning and work that may be requiredidentify systemic problems? • National Operations Team • Policies, procedures and tr • Educators are provided opp is transparent, shared andCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

how to observe and monitor educator’s interactions. Ensure policies are followed s behaviour or interaction n how and where this occurs eral policies and procedures located in the National Operations Manual that st policies to support this area are in Quality 2 and 4 of the manual. ated respectfully and the child account of the disclosure is taken very seriously involved are supported by the number of supportive practises that HR have ctises fer to the National Operations Policy Manual for support in this area agencies will be contacted to support the child/family/educator in theseed in a disclosure and the reporting of a disclosure with all appropriate support onal Manager, Operations Manager, HR representatives s an extension of confidential EAP counselling when required refront of our values and philosophy it is clearly noted in the National Operationsning Management System workshops and Code of Conductpected to complete and sign Code of Conduct, complete all Mandatory training ade to Child Safe Policy so that it is front of mind for all team memberseam discuss any allegations at length to review business positioning and further to develop /enhance current systems and processesm discuss at length by case studies and scenarios. raining reviewed and updated accordingly portunities through 1:1, network sessions and general discussions where learningd responded to accordingly Page 175

Camp Australia National Operations Policy ManualStandard 6: Strategies to identify and reduce or remove risks of child abuseElement Evidence and explanation on6.1 What does the organisation do to reduce or • This process commencesremove risks of child abuse by team stating clearly, we are a Chmembers? • Throughout our onboarding • All educators must have a when their WWCC is abou have a valid WWCC • The policies and procedure by Educators should a chil • Ongoing/Mandatory trainin to report or not • Any suspicious behaviour • Grooming Policy and Fact • Ongoing discussions and t6.2 How does the organisation reflect and • By acting on incidents animprove process with managing risk? regarding the outcomes an • Processes are also evalua • We also work closely with are effective and practical.6.3 How does the organisation ensure situational • Situational risks are commrisks are considered and appropriate actions environment OSHC operaare understood by the team? services and high volume o in individual schools and Managers and using core educators.6.4 How does the organisation review and update • It is reviewed constantly, wthe Grooming policy? where we may need to use membersCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

n how and where this occurs from the moment Camp Australia recruits for a role within our organisation by hild Safe Organisation g process we refer to Child Safe Standards and requirementsa valid WWCC always and we have a built-in system that will remind educators ut to expire. The system will also remove anyone form working a shift until we es in our National Operations Policy Manual clearly outline the process required ld be at riskng in Child Protection is now conducted annually regardless if you are mandated is reported and managed immediately sheet to continue to educate all team members transparency about remove risks to children of child abusend suspected abuse and communicating it in a confidential but open manner nd the need to keep children safeated particularly after a situation to ensure that we are managing risk accordingly ACECQA and Regulatory Authorities including DHHS to ensure our processes .mon at Camp Australia and OSHC industry given the diversity of the physical ates from, scale of the differing school communities, geographic location of of educators involved in providing care. Educators are trained to take differences levels of educator’s skills. Ongoing training, networking, visits from Regionale communication platforms ensure appropriate actions are understood by thewhenever there may any updates provided by DHHS or when a situation occurs e the policy it will be then reviewed, updated and trained accordingly to all team Page 176

Camp Australia National Operations Policy ManualStandard 7: Strategies to promote the participation and empowerment of childrenElement Evidence and explanation on7.1 How does the organisation educate children to • Children are empowered bknow how to report an allegation of abuse? o Reflection Journal – e o Children are treated a o Our Policy that suppor o The Better Buddies Pr o Empowering children o Provide a safe and se o Providing opportunitie and curiosity o Working with My Time o Empower the children o Provide a program tha from people/ situations7.2 How does the organisation ensure that the • Educators at Camp Austrachildren in care have access to report child abuseallegations of abuse? • Child Protection Training w It also provides guidance o • Educators are trained to e protected and nurtured to bCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

n. n how and where this occursby the following practises:encourage the participation and empowerment of childrenas individuals rt children feedback and thoughts rogram which encourages children to think like a leader to speak upecure environment with engaging educators that will promote the rights of a childes throughout the OSHC service to talk, extend discussions and support interestse Our Place Frameworkn to know that it is acceptable to report an issue of abuse to an Educator at guides children to be familiar with how to be treated and protecting yourself s that make you feel uncomfortablealia are trained and have a variety of tools to be vigilant in identifying the signs ofworkshop provides clear detail on what to look for and how to respond to the child.on what to do with a disclosure and how to protect the childensure the environment the children are in is safe and that allows a child to feel be able to report an allegation of abuse Page 177

Camp Australia National Operations Policy ManualCamp Australia - Blue Card Risk Management Strategy FrameworkCamp Australia – Risk Management Strategy FrameworkValue: Commitment: Demonstrate a commitment to Creating a safe service enviroMandatory Requirement One: Statement about Commitment to the Safety and WeElement Evidence and explanation on1.1 How does the organisation’s risk management • Our Child Safe Policy clestrategy include a clear statement of includes all children from acommitment? • We have a Statement of C Camp Australia • National Operations Polic commitment to child safety • Camp Australia has a po Standard Frameworks • Camp Australia has an an inclusiveness creates a sa • We have multiple commu first in everything we do • Our Code of Conduct also • We have a very through G Guidance Support Plan wr and when deemed necessMandatory Requirement Two: Code of Conduct for interacting with Children and YElement Evidence and explanation on2.1 How does the organisations code of conduct • By ensuring the Code of C provide all team members with clear • All new employees are req • The Code of Conduct is avCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: March 2017 Version: 1.0

onmentell-being of children and the protection of children from harm n how and where this occursearly outlines our commitment to provide children with safe environment that aboriginal culture, linguistically diverse and children with disabilities Commitment that each of our Educators complete when they start working withcy Manual contains multiple statements regarding Camp Australia focus on our yolicy on the adherence of both the Risk Management Strategy and Child Safe nti-biases approach to programming which is inclusive of all the children. Thisafe environment for childrenunications and training for our parents, educators and schools that WE put kidso provides our obligations as educators to support all childrenGuidance Support Plan process that includes supporting all personal involved in riting. We have a clear process on Appling for fudging to further support childrensary Camp Australia will fund additional workers to support childrenYoung People n how and where this occursConduct is available to all team membersquired to sign that they have received, read and understood the code of conduct vailable on ONE TEAM and in the National Operations Manual Page 178

Camp Australia National Operations Policy Manualexpectations for appropriate behaviour and • It is referred to in many coengagement with children? • The Code of Conduct duri • Through the Camp Austra • During regular visit by the • Discussion and reference • Through one on ones with2.2 How does the organisation that the service • Service Information foldersupervises children at all times and are within • Extra-Curricular Activitiesrequired ratios? • Camp Australia policies an not be collected from care • Clear and adherent sign in2.3 How does the organisation ensure that • The Guidance Support Plachildren are respected at all times that support follow with educators, fambehaviour management, physical contact as Support Plans. There is alswell as relationships with children? assist educators in day to • Camp Australia has seve relationships with Children • Camp Australia has a limit in the National Operations2.4 How does the organisation’s supervision • Camp Australia Groomingpractices around grooming behaviours to look out for to spot signspromote the awareness on child safety within • Our Mandated Child Protservices? respond/manage this type • Consistent discussion on h when there is a suspicious2.5 How does the organisation ensure that • Camp Australia has availaorganisation standards are in place for all handbook includes all relestakeholders that includes bullying, • All employees are expecteharassment and discrimination? • The National Operations P cultural diversity and equaCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

ourses on the Learning Management System explained in different areasing Performance Development process and Management meetingsalia website – our commitment to our Educators members of the Operations Team at network sessionsh our Educators gather all relevant information about the service protocol provides clarity of where children are at all timesnd procedures provides detailed strategies on what needs to occur should a childe.n and out processes including 15 minute head counts of children ans that Camp Australia has embedded to day to day care of a child is clear tomilies and school. The child is also involved in the development of Guidance so a LMS course for Educators called “Guiding and supporting children” to further day interactions with the child and service.eral policies available in the National Operations Policy Manual that supportsn (Quality Area 5)ted physical contact policy which all educators are made aware of and is availables Policy Manualg policy includes a fact sheet on Grooming behaviours. It shows educators what s of grooming and state the behaviour that is unacceptable and must be reportedtection Training module covers detail around Grooming with details on how toe of behaviour how to observe and monitor educator’s interactions. Ensure policies are followeds behaviour or interaction able via LMS online and accessible at all times their Employee handbook. Theevant process relating to bullying, harassment and discriminationed to complete LMS compulsory workplace bullying course Policy Manual also includes specific detail in this area as well as promoting ofal opportunity for all employees Page 179

Camp Australia National Operations Policy Manual2.6 How does the organisation support educators • Camp Australia has very sand children with online mediums, visitor and • All employees are aware ophotography? Australia’s Employee Hand to sign their acceptance of • Educators are unable to ta • Educators can take photos etc. using the service phon • Camp Australia’s Visitors o individual visiting a service enter the service. Where a can only be taken using the • Where a photograph/video Camp Australia, the Marke be required to ensure that • Only Camp Australia’s Mar Department can take and/o publications • All recorded material will b2.7 How does the organisation support general • Camp Australia has a thohealth and safety? strategies in the National O • Camp Australia offers the s to a professional individual • Camp Australia promotes Eating guidelines have be delivery. There is also an LCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

specific policies when it comes to any online forums, visitors and photography.of Camp Australia’s Internet, Email & Social Media Policy detailed in Campdbook as part of the compulsory induction process. All employees are requiredf this policy and Camp Australia’s Code of Conduct.ake photos/videos of children and Educators at any time.s/videos of program ideas and initiatives such as art/craft activities, food itemsne only.on Site Policy is detailed in the National Operations Policy Manual. Anye will be required to follow our mandatory requirements before being allowed to a photo is required as part of the visitor’s policy identification process photos e service phone.o is required as part of a publicity event or marketing photoshoot organised byeting Department will provide a Photograph /Video Consent form. Educators will Camp Australia’s Photograph/Consent Form is completed for each child. rketing Department or contractor organised by Camp Australia’s Marketing or provide photographs/video of children and Educators to be used in mediabe stored confidentiality and remain the property of Camp Australia.orough Code of Conduct, Employee Handbook and general policies includingOperations Policy services of counselling via EAP where employees may feel it is necessary to talk l Healthy Eating both in services as well as in office environments. The Healthyeen developed by Nutrition Australia and are embedded with our day to dayLMS course to support this area. Page 180

Camp Australia National Operations Policy ManualValue: Capability: Strengthen the capability of the service provider to create a safMandatory Requirement Three: Procedures for Recruiting, Selecting, Training andElement Evidence and explanation on3.1 How does the organisation conduct pre- • Every candidate is screeneemployment screening to ensure all team experience and cultural fitmembers are suitable for working with • Interview questions havechildren? Australia being a Child Saf • Two professional reference to establish the history of th work with children3.2 What organisational practices occur to ensure • Educators are only rostereteam members continue to be suitable for • Completion of the Child Prworking with children? • Ongoing review and monito • Online LMS training a varie • Requirement for all educa Anaphylaxis3.3 How does the organisation training practices • Our National Operations Peducate team members on appropriate • Practising the strategies oubehaviours when interacting with children in • Supported by several LMScare? all Camp Australia team m • The LMS courses also inclu • A very thorough code of co members at Camp Australi3.4 How does the organisation clearly outline • Professional developmentmanagement practices for educators? the National Operations Te Camp Australia very thorou • The Learning Manageme professional development • Introduction of Coordinator also available. This type of • Camp Australia has clear p all employees clear guideliCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

fe service environment d Managing Staff n how and where this occurs ed for initial suitability, interviewed against child safe standards, company policy, a focus on child safety with discussions throughout the interview about Camp fe organisation es are also conducted prior to position offer. The reference checks are conducted he candidate and whether there is reason to suggest they may not be suitable toed with a current and valid Blue Card rotection Training is a requirement oring from both the Regional Manager and HR teams ety of courses ators to maintain up to date compliance certifications: First Aid, Asthma, CPR,Policy Manual clearly states: We put kids first in everything we do utlined in our operations policy manualS workshops we have available for educators to complete. It also includes detailsmembers have a moral, ethical and social obligation to keep kids safe udes examples of situations where appropriate interactions of children is required onduct that describes the desired behaviours expected by Educators and all team ia and Educators Careers Journey is the DNA of Camp Australia. All members of eams are from our team of educators – there is only internal promotion guided by ugh training programsent System provides all employees with opportunity of further learning and in self passed workshops r Bootcamp to our Educators who wish to step into the role of a coordinators is f training is more designed for face to face training and tasks in the services. polices in the National Operations Manual and Employee Handbook that provides ines and strategies to manage complaints, grievances and concerns Page 181

Camp Australia National Operations Policy Manual • Team members are provid Cards obligations • Camp Australia roster syst the right and valid qualifica3.5 How does the organisation ensure that • With Child Safety at the fordisciplinary processes are known and Policy Manual, in all Learnadhered to, ensure that the child policy • All team members are expprocedures are adhered to? • Consistent reference is maValues: Concerns: Managing concerns with a respect to the safety and well-beingMandatory Requirement Four: Policies and Procedures for handling Disclosures oElement Evidence and explanation on4.1 How does the organisations processes • Camp Australia has sevesupport a child when a disclosure of abuse is supports a disclosure. Mosmade to a team member? • The child disclosure is trea • The child and educators embedded in their ER prac4.2 How does the organisation processes • The organisation would refmanage allegation of abuse from a child who • Where possible externalis from an aboriginal, culturally, linguistically circumstancesdiverse background or from a child with adisability?4.3 How does the organisation support team • All team members involvemembers through the allegation process? teams. Including the Regio • Camp Australia also offersCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

ded with guidance, reminders and support to ensure they are aware of the Blue tem also ensures that all sessions of care have the right educator working withations refront of our values and philosophy it is clearly noted in the National Operationsning Management System workshops and Code of Conductpected to complete and sign Code of Conduct, complete all Mandatory trainingade to Child Safe Policy so that it is front of mind for all team membersg of children and young people or Suspicions of Harm including reporting guidelines n how and where this occurseral policies and procedures located in the National Operations Manual thatst policies to support this area are in Quality 2 and 4 of the manual.ated respectfully and the child account of their disclosure is taken very seriously involved are supported by the number of supportive practises that HR havectises fer to the National Operations Policy Manual for support in this area agencies will be contacted to support the child/family/educator in theseed in a disclosure and the reporting of a disclosure with all appropriate supportonal Manager, Operations Manager and HR representativess an extension of confidential EAP counselling when required Page 182

Camp Australia National Operations Policy Manual4.4 How does the organisation consider • The Senior Leadership Teallegations as opportunities of learning and work that may be requiredidentify systemic problems? • National Operations Team • Policies, procedures and tr • Educators are provided o discussions where learningMandatory Requirements Five: A plan for managing breaches of the Risk ManageElement Evidence and explanation on5.1 How does the organisation review the risk • Camp Australia uses this frmanagement strategy to ensure it is current also a policy developed thawith relevant details? • Ensuring that we continue place • Ongoing discussions with Australia is following accur5.2 How does the organisation ensure action is • There is a policy that advisetaken when the strategy has been Frameworks are adhered tcompromised? • Review of this process occ5.3 How does the organisation record such • Camp Australia has one pbreaches to the strategy? occur. This is recorded with • The process is documenteCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

eam discuss any allegations at length to review business positioning and further to develop /enhance current systems and processesm discuss at length by case studies and scenarios raining reviewed and updated accordinglyopportunities through 1:1 coordinator meetings, network sessions and general g is transparent, shared and responded to accordinglyement Strategy n how and where this occurs ramework as the strategy for managing the Risk Management Strategy. There is at support both this framework and Child Safe Standards Framework to keep updated what is happening and what relevant changes may need to take h the Regulatory Authority and other government agencies to ensure Camp rate and most up to date information es all team members of the accountability they hold to ensure the Camp Australia too curs at any time should there be a breach to the strategy process that employees follow should any breaches of any policies or practises h the employee file.ed in the National Operations Policy Manual and the Employee Handbook Page 183

Camp Australia National Operations Policy ManualMandatory Requirement Six: Risk Management Plan for High Risk Activities and SElement Evidence and explanation on6.1 How does the organisation ensure that all high • Camp Australia has severarisk activities are well understood and followed during high risk activities.by all educators? educators are trained to fo o Excursion Risk Asse Assessments • Regulation 97 review wil community. This is on sit accurate • Service Information FoldeValue: Consistency: Ensuring a consistent approach to risk management, both wMandatory Requirement Seven: Policies for compliance with Blue Card LegislatioElement Evidence and explanation on7.1 How does the organisation ensure it meets all • Camp Australia has a trathe requirements and compliance of Blue application and team memCards? • Candidates must present • Refer to process for valid Cards. • We do not employ anyon Services if an employee c casual employee who ha availability or responded • Candidates are required charges and an assessm under suspicion of a crim • As above; a known disquCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Special Events n how and where this occurs al processes throughout the operational delivery to ensure children are kept safe Each high-risk activity has a separate risk assessment plan and process that all ollow. essments, Supervision Plans, Extra Curricular process and Bathroom Risk ll also provide educators the risks associated within their environment and te and available to all. It is reviewed throughout each term to ensure it is stiller is onsite and available with all relevant details of the servicewithin the organisation and with respect to the requirements under the ACTon n how and where this occursained team of professionals to verify and validate Blue Cards for every candidate mber in Queensland. t a valid employer Blue Card before consideration for employment. dating a WWCC. This policy also includes specific information about Blue ne working in Qld without an employer (paid) Blue Card. Advising Blue Card ceases work – casual workforce makes this difficult to monitor, however anyas not worked a single shift within three months and not maintained their work to employer communication will be terminated from employment. to answer at interview stage questions concerning previous or pending criminalment of their suitability to work with children. Anyone who has been convicted orminal offence is not offered employment. ualified person is not offered employment. Page 184

Camp Australia National Operations Policy Manual7.2 How does the organisation manage a • Where known to Camp Anegative Blue Card notification and what individual, Blue Card Serprocess is followed? • Camp Australia has a po Operations Policy Manua7.3 How does the organisation ensure confidential • All employee records arematters are maintained? may be accessed by HR, are recorded on individua does not accept Voluntee7.4 How does the organisation manage the Blue • A register of Blue Card hCard Register? issued three reminders vMandatory Requirement Eight: Strategies for Communicating and ReportingElement Evidence and explanation on8.1 How does the organisation communicate the • Through the National Operisk Strategy Management? procedures that must be • One Team provides all information. Other avenu for communication of the8.2 How does the organisation keep children • Reflection Journal – encoengaged in the risk management strategy and • Children are treated as inempowered to keep themselves safe? • Our Policy that support c • The Better Buddies Prog • Empowering children to s • Provide a safe and secur • Providing opportunities t and curiosity • Working with My Time Ou • Empower the children toCamp Australia National Operations Policy Manual 2017©This document is the property of Camp Australia and is not to be reproduced in any formReviewed: November 2017 Version: 1.13

Australia, should there be a change in police information pertaining to anrvices will be notified on the day.olicy on the management of negative Blue Cards which is located in the Nationalal and the Employee Handbooke maintained in electronic form in a secure and restricted environment. Records , Payroll and management as required. Blue Card numbers and expiry dates al files to ensure every employee maintains a valid work status. Camp Australia er or Exemption cards.holders can be obtained at any time, individually or whole of state. Staff arevia email leading up to the expiry of their Blue Card. n how and where this occurs erations Policy Manual, the team have access to all the details of the policies and followed at all times team member with updates on policy and practises. This is the first point ofues such as one on ones, team meeting, training and site visits allow opportunitye Risk Strategy Management ourage the participation and empowerment of childrenndividualschildren feedback and thoughtsgram encourages children to think like a leader speak up re environment with engaging educators who promote the rights of a childthroughout the OSHC service to talk, extend discussions and support interests ur Place Framework know that it is acceptable to report an issue of abuse to an Educator Page 185