Complete Homeowner Packet2

PURE ROCKPORT F.A.Q Why do I need a property management company? Managing a vacation home requires time and effort to be successful; advertising, responding to inquiries, taking payments, collecting and filing hotel tax, handling guest emergencies, complaints, and requests, providing for housekeepers and maintenance. If you do not have the time, desire, or resources to handle these services, then you should hire a property management company. What services does Pure Rockport provide to Vacation Rental Owners? Pure Rockport manages all aspects of your vacation rental home. We take photos, advertise, promote, and market to potential guests. We manage the entire guest experience including the reservation process, taking payments, check in/out, 24/7 guest emergency line, housekeeping, linens, maintenance, home inspections, and guest follow up and reviews. We collect and file hotel taxes on your behalf, provide you with detailed owner statements, make monthly owner payments directly into your bank account, and provide you with year-end reports and 1099 rental income statements. For a full list of services we provide, please refer to our detailed property management description. What does Pure Rockport charge for this service? The fee for our full-service management is a 20% commission on the gross rental income. When comparing management companies, be sure to know what other fees you may be charged for such as credit card fees, cleaning fees, supply fees, etc. At Pure Rockport we charge the guest for most fees rather than passing them on to the owner. Who pays for the house cleaning? We bill the guest for housekeeping, so this does not come out of your rental income. When you or your personal guests stay at the house, we will also arrange for cleaning and bill you on your monthly statement.

Do I need to provide linens? Pure Rockport operates a commercial laundry service, and we provide all of the sheets, towels, bathmats, and kitchen towels for your property. Your home will be equipped with high quality, properly sanitized linens that your guests will appreciate. How do I get my home listed with Pure Rockport? Start by setting up a time to meet at your property. We walk the property with you to go over anything that you may need to do to ready the home for rentals. Then once we have all the paperwork filled out, we arrange for photos to be taken and get your home listed on our website. The whole process can take as little as a few days. We do not require any set up or activation fees, however, we do charge for professional photography. What is the commitment on your contract? Pure Rockport has a one-year contract; however, we believe that if you are not happy with the services we provide, then you are free to leave. We ask for a 30-day notice that you will be terminating the contract and to honor all reservations on the books. If you terminate your contract during the first year, there is a $250 early termination fee. After that there is no charge to end your contract. How often can I use my vacation home? Owners can use their homes whenever they like. We provide an owner’s portal that you can log into and block dates for personal use. You are required to block dates ahead of time as we will not cancel a reservation that is already in place. While we do not limit how often the owners can use the home, we do require that the home be a year-round rental. What type of homes will you accept in your rental program? Pure Rockport is looking for luxury waterfront homes with high-end amenities. We are seeking homes in prime neighborhoods with exquisite views and access to fishing. Homes must be fully furnished with thoughtful décor and nicely designed outdoor spaces. If you think your home may meet most of these requirements, we would love to speak with you about listing your luxury home.

What if I have a nice home, but it doesn’t meet Pure Rockport standards? Not a problem! Inquire about our sister company, Miss Kitty’s Fishing Getaways that also manages waterfront homes but with less strict guidelines. What am I required to have at my home? We require homes to be tastefully furnished and have kitchens fully equipped with high-end quality cookware, dishware, silverware, appliances, etc. You must have cable, satellite, or smart TV capabilities as well as internet service. We can provide you with a complete list of things to put in your rental home. We also require landscaping and outdoor areas with good quality patio furniture and an appropriately sized BBQ grill in excellent shape. How will Pure Rockport advertise my property? Pure Rockport will maintain a strong website in the Rockport market. All of our properties will have a dedicated page on this website. We utilize strategic search engine optimization (SEO) and have an aggressive pay-per-click ad campaign. We may also list your home on VRBO, Airbnb and other listing sites; however we feel strongly that it is important not to be dependent on 3rd party listing sites. We have an active social media campaign on Facebook and Instagram, and we have an ever-increasing database for our email marketing. We are also featured in a variety of print ads and magazines. These are just some of the things that we do to promote our properties. Our past guests are our best advertisers – we love referrals! How do guests make reservations? We have a state-of-the-art online booking system for 24/7 reservations. Our front desk staff is available 7 days a week for answering questions and taking reservations. We accept inquiries via phone, email, text, chat, and social media. Our software has an advanced lead generation system for tracking all inquiries. Pure Rockport accepts Visa, Mastercard, Discover, and American Express. When do I get paid for reservations? Owners get paid once a month for all bookings that occurred in the previous month. Detailed owner statements are available online through a personal owner’s portal. We offer direct deposit into your checking or savings account.

What about hotel taxes? Pure Rockport collects and files all hotel and venue taxes for you. Who handles maintenance on our property? Pure Rockport has an in-house maintenance department and offers an inclusive monthly maintenance program to help maintain your home. Our policy is “zero-based work orders” meaning we strive to complete each work order the day it comes in. We work closely with local HVAC companies, electricians, plumbers, and other contractors for maintenance issues that need to be outsourced. We can also help you arrange and monitor remodeling and upgrades to your home. We have 24/7 on-call maintenance. What about lawn care? We can manage your lawn care needs or you can continue to use your regular lawn care service. What other services do I need to have in place? You will need trash service, monthly or quarterly pest control, a minimum of extended basic cable or satellite, wireless internet, pool service if applicable, tree/shrub trimming, etc. We can help you arrange for all these services. How do guests access my home? Pure Rockport is proud to offer keyless entry to eliminate keys to guests, increase security, and improve overall guest experience. Guests love the convenience of going straight to the property and not having to worry about losing a key or needing multiple keys. Guests are issued a code that is active only for the period of their reservation. Owners have codes that work at all times. Security and accountability are also increased by recording each property access by person, date, and time and can be viewed online by one of our staff. Is there a fee for the keyless entry service? Because this is a monitored system, there is an ongoing cost. Pure Rockport covers the expense of the locks and the homeowner is billed a $15/month service charge for this feature.

How are damages to my property handled? Pure Rockport offers a property protection program in which the guest pays a nonrefundable fee that covers them for up to $2000 worth of accidental damage to your home. With our property protection program, the guest is happy because they are protected for things that may accidentally get damaged during their stay, and the owner is happy because they can be assured that damaged items will get replaced without having to argue with the guest. A fully refundable guest security deposit will be used to cover damage that is considered intentional or malicious. As a side note, the property protection fee is not intended to replace items at the house that have broken due to normal wear and tear. We review each damage case very carefully to determine how each incident is best handled.



PURE ROCKPORT VACATION RENTAL MANAGEMENT AGREEMENT This agreement is entered into on (date) between Pure Rockport (agent) and (owner) The complete property address is The owner, who has a vested title in the property, appoints the agent to provide short term rental management services for the property listed above. Both parties agree to the following: RIGHT TO MANAGE Owner authorizes Agent to act as an exclusive agent to rent or lease the property to others as a vacation rental. Owner authorizes Agent to execute and enter into reservation agreements with guests and accept payments, deposits, and other fees. Owner authorizes Agent to make decisions concerning the day-to-day operation of the property as a vacation rental including but not limited to housekeeping, reservation policies, collection of rental proceeds, marketing, pricing, and promotion. Agent will make all reasonable efforts to keep the property rented as much as possible throughout the year using our expertise and utilizing various marketing strategies including specials, discounts, etc., when appropriate. Agent may use up to 2 nights per year as complimentary nights (off season use only) for the purpose of promotion, charitable donations, and support of local causes. Agent bears all cleaning charges for these nights. Owner income is the gross nightly rate rental income collected for the reservation which does not include taxes and other fees collected by the Agent. The Agent will collect a 20% commission on the owner income (18% for stays greater than 30 days). All other fees collected by the Agent which include, but are not limited to cleaning, processing, damage protection, cancellation fees, 3rd party listing fees, hotel taxes, etc. will be retained by the Agent. Initial here

RENTAL RATES AND LISTING SITES Rental rates for the property will be determined by Agent though we will accept owner input. Agent reserves the right to adjust rates to meet market demand. Rates may vary greatly due to season, length of stay, availability, holidays, days of the week, number of occupants, etc. Homes are subject to the specials and promotions offered by Agent. Our interest is to maximize your rental income, and appropriate pricing is essential for this. Please note that the rate you see on the website may not be the rate that we book your home at. The main listing for your property is on our website at www.purerockport.com. Agent may choose to market your home on other listing sites such as VRBO and Airbnb, etc. as we feel appropriate. Each site has its own way of doing things. There are fees associated with all listing sites. What this means is that you may see different rates on different sites for your home. Our goal is to get your home more exposure by using these sites but always strive for direct bookings which save you and the guest money. TERMS OF AGREEMENT AND TERMINATION PROCEDURE This agreement goes into effect on the date that both the Agent and the Owner have signed it and will automatically renew on January 1st each year to be effective for the next 12 months. By allowing your contract to renew on January 1st, you are agreeing to allow bookings through the following summer season. There may be amendments to this agreement periodically. Any amendments to the agreement will be emailed to the Owner. By electing to automatically renew the agreement, Owner agrees to accept any stated modifications to the agreement per the notification. If the Owner objects to any of the proposed modifications to this agreement, Owner should promptly notify the Agent in writing so that any issues can be resolved, or if they cannot be resolved, Owner may terminate the agreement according to our termination procedure. Termination procedure: Termination of this agreement before the first 12 months of service will result in an early termination fee of $250 to cover costs involved with the initial setup of the property in our system. After the initial 12 months, there is no termination fee. This agreement may be terminated with a 30 day notice by either party by submitting a written request. If there are no confirmed reservations on the books, then the agreement can terminate immediately after 30 days. If there are confirmed reservations on the books, Owner agrees to honor all confirmed reservations and pay Agent all commissions and other monies owed as set forth by this agreement for this period. If an instance arises where the owner does not honor a reservation, the owner is responsible for paying the Agent the associated lost commission and cancellation fees. Initial here

RESPONSIBILITIES OF AGENT Provide tasks and services associated with the use of Owner’s property as a short term vacation rental. Use our best effort to locate prospective guests for your property. Collect, process, and disburse funds associated with rentals. Owner will receive monthly statements with details of rental income collected and paid out. Owner will receive payment via direct deposit for rental proceeds collected less management commission and other deductions as discussed in this agreement. Collect, file, and pay all associated hotel taxes. Agent takes full responsibility for collecting and filing hotel, venue, and sales tax associated with the rental of your home. Inspect property before and after each rental not only to check for damage, but also ensure our standards for cleanliness/readiness for the guest. Provide and arrange for housekeeping services. Manage and coordinate guest access to the property. Provide 24/7 emergency call support for guests. Communicate with Owner any issues that fall outside the daily property management responsibilities that may affect rentals or require an owner authorization. Maintain accurate books and records of all funds received and disbursed in connection with the management and operation of the property. Such records are available for inspection by the Owner at reasonable times upon reasonable notice. Arrange for services requested and authorized by the property owner such as lawn and pest service and routine maintenance. RESPONSIBILITIES OF PROPERTY OWNER Furnish and maintain the property in accordance with the recommended inventory, decor, and maintenance standards as may be established from time to time by Agent. Provide and pay utilities, cable tv, water, sewer, trash pick-up, mortgage payments, insurance, HOA fees, and any other obligations associated with owning the home. Ensure that the home is in full working order e.g. all utilities, cable, wifi turned on, all furnishings and inventory in place, and all mechanical systems in good working order. Provide basic maintenance on the home to keep it in good working condition and keep it looking nice such as routine pest control, a/c filter changes, pool service, lawn care, periodic tree and shrub trimming, etc. (we can arrange these things for you if you set it up with us). Provide repairs and/or replacement for items and required inventory as needed. Initial here

Maintain a positive balance in your owner account with us. If Owner income in any given month is less than $100, then that amount will be held in the Owner’s trust. Balances greater than $100 will be paid to Owner monthly with published statements. If an Owner account has a negative balance, Owner agrees to submit payment to Agent upon notice of a balance due. DAMAGES OR MISSING ITEMS Agent will check your property before and after each rental for obvious damage or missing items. If there is damage to the property, Agent will use professional judgment on whether the guest should be charged for the damage. Guests will not be charged for normal wear and tear. Agent will do our best to spot damaged or missing items at your property, but Agent shall not be held liable for any failure to make claims on any damages which were not readily apparent to us or our employees. Guests are required to purchase a property protection plan that covers the home for up to $2000 worth of accidental damage to the property as well as pay a refundable security deposit for other damages deemed intentional. OTHER CHARGES TO OWNERS Upfront Costs: Professional photography, initial cleaning Supplies: We bill the guest for supplies such as toilet paper, paper towels, hand soap, dish soap, etc. as part of the guest cleaning fee. Supplies that will be paid for by the owner include light bulbs, AC filters, batteries, parts needed for minor maintenance Homeowner or homeowner’s guest cleanings: All homeowners and their guests will be charged the standard cleaning fee after a stay at the property and before a paying guest arrives. Maintenance: Owner authorizes Agent to arrange for minor maintenance and repairs without first notifying Owner. Minor maintenance and repairs are those that cost up to $300. Agent offers a Maintenance Plan that covers routine maintenance and minor repairs. This is an optional service with a monthly charge based on the size of your house that covers a variety of maintenance issues. Please refer to the document at the end for details of this plan to see if this plan is right for you. Repairs that require a plumber, electrician, a/c expert etc. will be billed at whatever their charges are. If you request a specific company to handle these issues, then we will attempt to use them first. Initial here

Linen Program: Owner will automatically be enrolled in our Linen Program that provides high quality and professionally laundered sheets, towels, and bathmats for the rental. There is a fee for this service that is rolled into the cleaning fee. With this service, the homeowner does not need to supply these linens or the laundering of them. If duvets/duvet covers are used, Owner will purchase the duvet insert. Locks: Agent will install a keyless “smart” lock on each property that integrates with our software and provides secure, keyless, and monitored entry. There is no charge to the owner for the lock or installation, however, a monthly monitoring fee of $15/mos applies. Lawn Care and Pest Control: These services can be provided by Pure Rockport and will be billed to Owner on the monthly statements. MAJOR MAINTENANCE AND REPAIRS (OVER $300) Agent will contact Owner for major maintenance items. If the issue is one that affects renters currently staying at the property, then the work is expected to be done immediately. Urgent issues that must be fixed immediately include heating or A/C repairs, plumbing issues such as toilets, showers, and hot water heaters, refrigerator repair, electrical issues, fishing lights, etc. High priority issues that may not need done same day, but should be taken care of promptly include problems with washer/dryers, cable, or satellite tv, internet service, etc. If Owner wishes for Agent to arrange for maintenance/repairs, we will use our judgment regarding these issues, and we will arrange for repairs that cost up to $300. We will pay these bills on your behalf and retain these funds from your reservation earnings or bill you if you do not have earnings. For any repairs/purchases that will run over $300, Owner will be contacted and Owner may be expected to pay these bills themselves. In the event of an emergency such as a gas leak, a break in a water line, etc. Owner authorizes Agent to do whatever is necessary to prevent further damage to the home or individuals. The Owner will be contacted as soon as possible in these events. A special note regarding fishing lights, piers, docks, pools, and hot tubs: Your home may have been chosen specifically because of one of these amenities. If your property offers fishing lights, piers, docks, pools, hot tubs etc., and we advertise as such, we expect you to keep these things in good working order, and you agree to have any needed repairs taken care of promptly. Initial here

CLEANINGS All homes will be cleaned by our cleaning crew prior to the first rental. This clean is charged at an hourly rate so charges are variable depending on the amount of cleaning/set up required. To keep your costs down, we are happy to let you know what we require before the home is ready to rent. Rarely, we find a home that does not need at least some cleaning or set up by our staff. All homes will be cleaned by our staff after homeowner / personal use and before guests arrive. You will be charged the set cleaning rate for your home. If you do not use all the bedrooms/bathrooms in your house, you can arrange for a partial clean, but this MUST be done prior to your departure and fully communicated in writing with the housekeeping supervisor. If you do not contact us, we will assume a full cleaning is needed. We will deduct this amount from your monthly earnings or bill you if you do not have earnings. All homes are required to have a deep cleaning at least once a year and as needed to take care of cleaning items not covered in routine cleanings such as cleaning and organizing cabinets and drawers, cleaning under all furniture, baseboards, ceiling fans, windowsills, outside window panes, carpet steam cleanings, etc. Owners can do these cleanings themselves or we will schedule them for you. LAWN CARE AND PEST CONTROL You may provide for your own lawn care, but if you don’t we will provide it for you and charge it to your account. Lawns must be mowed and trimmed regularly. Shrubs and trees (including palm trees) must be kept trimmed and maintained All homes are expected to be on a minimum of quarterly pest control service. Paying guests DO NOT like bugs and will complain. We work with a local pest control company and can provide you with good service at low rates, and we happily schedule your routine pest control around guest bookings. LIABILITY AND INSURANCE Owner agrees that Agent shall not be liable for any claim for loss or injury to any person or personal property located on the property that is the subject of this agreement. Owner shall maintain appropriate short term renter’s insurance hazard policy as well as liability insurance with a minimum of $100,000/$300,000 for the property with Agent named as additionally insured (this should not cost you extra). It is strongly encouraged to also carry an umbrella policy extending coverage to $1,000,000 naming Agent as additionally insured. You must provide a copy of your insurance policy to Agent each year. Initial here

SPECIAL INSTRUCTIONS I am interested in renting monthly to Winter Texans: YES/NO (please circle one). Maintenance Plan Monthly Rate is: . I would like to sign up for the Maintenance Plan: YES or NO (please circle one) Number of optional smart thermostats ($15/mos): Number of smart locks (one is standard [$15/mos]): I agree to donate a two night stay for charitable donations or advertising purposes during the off season: YES or NO (please circle one) Sign and date below that you agree to the terms stated in this vacation property management agreement. OWNER SIGNATURE: DATE: PRINT NAME: AGENT SIGNATURE: DATE:

PURE ROCKPORT MAINTENANCE PROGRAM Pure Rockport offers an in-house maintenance plan so that we can provide prompt reliable service to our owners and guests. There are two main goals of our maintenance program: To make sure certain basic upkeep and preventative measures are being taken care of on a routine basis To respond to service issues in a timely manner and resolve the issue quickly, efficiently, and cost-effectively. Routine maintenance/inspections can prevent serious issues and provide your guests with the security of a well-maintained home. The following routine and non-routine services are provided under your plan. This plan includes labor only (unless specified) and covers 3 minor maintenance visits per month that takes less than one hour of labor. Any labor more than 1 hour is billed at $50/hour (parts not included). Visits over the 3/month will be billed at the $50/hour labor fee. Monthly Routine services include but are not limited to: • Monthly check/change air conditioner filters • Changing light bulbs both inside and outside the house as needed • Repair/replace toilet tank flappers, toilet seats, leaky faucets and sinks • Check/fix minor dock issues like loose boards, troubleshooting lights, etc. • Door locks and hinges • Reset circuit breakers and GCFI’s • Bleach in AC drain line, check septic pump and bleach/Rid-X as needed • Inspect and clean BBQ grills • Clean top of fridge, high AC vents, high ceiling fans etc. • Clean lint from dryer vent and screen, clean lint from washer and flush if front load • Cutting off water in case of freezing temperatures, checking house and grounds after severe storms • Pre and post subcontractor diagnosis and check of work completed • Rehanging towel racks, curtains, mini blinds etc. • Adjustment of bi-fold doors, hanging new shower curtains and help with electronics (use of tv, DVD player, etc.)

PURE ROCKPORT LOCKS AND THERMOSTATS Pure Rockport is proud to offer “smart control” solutions for your home in the form of keyless entry and energy management. These tools allow us to eliminate keys to guests, increase security, reduce annual energy costs, and improve overall guest experience. The system implementation is straightforward and non-invasive. It involves installation of a cellular “gateway” in your property. This gateway enables us to remotely control the wireless thermostats and electronic locks. Pure Rockport will own, operate, and maintain the system and service for the duration of our management relationship to you. The system includes the following hardware: Cellular Home Gateway Optional thermostat Electronic lock (touch screen operation- wireless connectivity) at the main door. KEYLESS ENTRY The electronic lock eliminates the need for mechanical keys greatly increasing guest/homeowner security. Guests love the convenience of going straight to the property and not having to worry about losing a key or needing multiple keys. Guests are issued a PIN (personal identification number) that is active only for the period of their reservation. You will be issued a homeowner access code that will be active for each period you are at your property. Security and accountability are also increased by recording each property access by person, date, and time and can be viewed online by one of our staff. We will be able to control access by issuing codes that are good for a specific period (guest reservation period, contractor access for 4 hours) or for an unlimited period. We will be able to authorize-deny user access wirelessly within 60 seconds.

ENERGY MANAGEMENT The Smart Home system will also enable us to control your HVAC system remotely and will also allow us to limit the temperature range that guests may set, reducing your energy costs and equipment maintenance. For instance, we can program the thermostat so that the guest cannot lower the temperature below 65 or raise it above 78 however they can adjust the temperature freely within that range. The system will also automatically link with the guest reservation to set the home temperature prior to guest arrival (e.g. 75 degrees) and raise or lower the temperature (depending on the season) when your home is unoccupied. We will be able to view the temperature and control the system from any web enabled device and will receive temperature alerts if the temperature drops below a specific level or rises above a certain level. The system will also immediately notify us of any power outage at your home and will notify us when power is restored. Smart lock studies have shown yearly energy savings of at least 15% and often higher. INSTALLATION We will replace your existing lock (deadbolt or lever lock) and thermostat (optional) with an attractive, touch screen electronic lock and wireless thermostat. No modification to the door or thermostat wiring is required and we will store your existing lock and thermostat in a safe place. FEES There are no upfront fees involved. The cost to the homeowner for the lock is $15/month and each thermostat is $15/month. These fees are a fraction of the actual cost involved with purchasing and monitoring these items. We feel they are so important to our service that we cover most of the expense involved. In the event that you were to discontinue your property management agreement with Pure Rockport you will have the option of acquiring the thermostat and lock or we will remove the hardware and reinstall the thermostat and lock previously in use at a nominal charge of $50.00. The purchase price of the electronic lock and thermostat will be based on the number month/years the hardware has been in use at your property. We are confident that the combination of reduced energy costs and equipment maintenance, elimination of mechanical keys, improved guest experience, and the overall increase in property security will provide a solid return on investment. We also believe that as this technology is widely deployed in the vacation rental market that guests will come to expect this level of convenience and security just as they have experienced when checking into a hotel.

OWNER INFORMATION Owner Name: State: Contact Number 2: Contact Number 1: ZIP Code: Email Address: Mailing Address: City: Co-Owner Name: Contact Number: Emergency Contact: PROPERTY INFORMATION Property Name: State: ZIP Code: Property Address: Most Recent Remodel: Aprx. Square Ft: City: Year Built: # of Bedrooms: # of Bathrooms: Occupancy Limit: Will you allow pets in your home? If so, are there size stipulations? # of Floors in Property Elevator available for guest use? OUTDOOR INFORMATION Is there video surveillance outside/inside of the home? Yes/No If yes, please explain Please explain the parking situation at your property: Carport: Yes/No Garage: Attached/Detached How many parking spots? Dimentions of fishing/boat dock: Is there a boat lift for guest use? Yes/No Length of fishing pier if applicable: Private or shared pier? Fish cleaning stand? Yes/No With power and running water? Yes/No

#, location, and type of fishing lights: Is there an underwater green light? Yes/No Where are the outdoor/fishing light switches, and are they on a dusk to dawn timer? Please describe the view from the back of your house: ADDITIONAL OUTDOOR INFORMATION Hot Tub: Yes/No Swimming pool: Yes/No Neighborhood or private pool: What type of grill for guests? Charcoal or Propane Propane tank available? Yes/No Type/quantity of outdoor furniture: Outdoor games: BEDROOMS AND SLEEPING ARRANGEMENTS (Please list size of bed and describe any unique sleeping situations for each room) Master Bedroom: Bed Size: Is there a TV? Yes/No Bedroom 2: Bed Size: Is there a TV? Yes/No Bedroom 3: Bed Size: Is there a TV? Yes/No Bedroom 4: Bed Size: Is there a TV? Yes/No Bedroom 5: Bed Size: Is there a TV? Yes/No Bedroom 6: Bed Size: Is there a TV? Yes/No Additional sleeping areas not located in a bedroom: BATHROOM INFORMATION Please describe the Master Bath (walk in shower, only bath, only shower, handicap) Please describe additional bathrooms:

KITCHEN INFORMATION Oven/Stove: Gas or Electric Icemaker: Yes/No Dishwasher: Yes/No Garbage Disposal: Yes/No Type of coffee maker: LIVING/DINING ROOM INFORMATION Dining room table with seating for: Additional seating at bar: # of TV’s in home: Location of TV’s: Do you provide smart TV’s with Netflix, Hulu, or Apple Services? #/location of DVD and Blue-ray players in home: SERVICE PROVIDERS Cable/satellite provider: Phone #: Internet provider: Phone #: Trash service provider: Phone #: Trash pick up days: Landscape/lawn care provider: Phone #: Landscape/lawn service days: Pool service provider: Phone #: Pool service days: Pest control: Phone #: Are you set up on a routine pest control schedule? Yes/No Electricity provider: Phone #: Water company (if other than City of Rockport): Septic company (if applicable): Phone #: Are you set up with septic company for routine inspection of system? Yes/No Liability insurance provider: Phone #: Policy number:

Do you have a home warrenty plan? Yes/No Phone #: If yes, provide company name: Policy Number: WHERE ARE THE FOLLOWING ITEMS LOCATED? Main breaker box: Additional breaker boxes: Fishing light switches/breaker box: WIFI modem: Water heater: Main water cutoff: MISCELLANEOUS Will you allow monthly winter Texan rentals?: Yes/No Additional information:

PURE ROCKPORT DIRECT DEPOSIT AGREEMENT AUTHORIZATION AGREEMENT I hereby authorize Pure Rockport to initiate direct deposits to my account at the financial institution named below. I agree not to hold Pure Rockport responsible for any delay or loss of funds due to incorrect or incomplete information supplied by me or by my financialinstitution or due to an error on the part of my financial institution in depositing funds to my account. This agreement will remain in effect until Pure Rockport receives a written notice of cancellation from me or my financial institution, or until I submit a new direct deposit form. ACCOUNT INFORMATION checkings savings Name of Financial Institution: Routing Number: Account Number: SIGNATURE Date: Date: Authorized Signature (Primary): Authorized Signature (Joint): PLEASE ATTACH A VOIDED CHECK OR DEPOSIT SLIP AND RETURN THIS FORM TO THE PAYROLL DEPARTMENT.

W-9Form Request for Taxpayer Give Form to the Identification Number and Certification requester. Do not (Rev. October 2018) send to the IRS. Department of the Treasury ▶ Go to www.irs.gov/FormW9 for instructions and the latest information. Internal Revenue Service 1 Name (as shown on your income tax return). Name is required on this line; do not leave this line blank. 2 Business name/disregarded entity name, if different from above Print or type. 3 Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the 4 Exemptions (codes apply only to See Specific Instructions on page 3. following seven boxes. certain entities, not individuals; see instructions on page 3): Individual/sole proprietor or C Corporation S Corporation Partnership Trust/estate Exempt payee code (if any) single-member LLC Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership) ▶ Note: Check the appropriate box in the line above for the tax classification of the single-member owner. Do not check Exemption from FATCA reporting LLC if the LLC is classified as a single-member LLC that is disregarded from the owner unless the owner of the LLC is another LLC that is not disregarded from the owner for U.S. federal tax purposes. Otherwise, a single-member LLC that code (if any) is disregarded from the owner should check the appropriate box for the tax classification of its owner. Other (see instructions) ▶ (Applies to accounts maintained outside the U.S.) 5 Address (number, street, and apt. or suite no.) See instructions. Requester’s name and address (optional) 6 City, state, and ZIP code 7 List account number(s) here (optional) Part I Taxpayer Identification Number (TIN) Social security number Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid –– backup withholding. For individuals, this is generally your social security number (SSN). However, for a or resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other Employer identification number entities, it is your employer identification number (EIN). If you do not have a number, see How to get a TIN, later. – Note: If the account is in more than one name, see the instructions for line 1. Also see What Name and Number To Give the Requester for guidelines on whose number to enter. Part II Certification Under penalties of perjury, I certify that: 1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and 2. I am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and 3. I am a U.S. citizen or other U.S. person (defined below); and 4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct. Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to sign the certification, but you must provide your correct TIN. See the instructions for Part II, later. Sign Signature of Date ▶ Here U.S. person ▶ General Instructions • Form 1099-DIV (dividends, including those from stocks or mutual funds) Section references are to the Internal Revenue Code unless otherwise • Form 1099-MISC (various types of income, prizes, awards, or gross noted. proceeds) Future developments. For the latest information about developments • Form 1099-B (stock or mutual fund sales and certain other related to Form W-9 and its instructions, such as legislation enacted transactions by brokers) after they were published, go to www.irs.gov/FormW9. • Form 1099-S (proceeds from real estate transactions) • Form 1099-K (merchant card and third party network transactions) Purpose of Form • Form 1098 (home mortgage interest), 1098-E (student loan interest), 1098-T (tuition) An individual or entity (Form W-9 requester) who is required to file an • Form 1099-C (canceled debt) information return with the IRS must obtain your correct taxpayer • Form 1099-A (acquisition or abandonment of secured property) identification number (TIN) which may be your social security number (SSN), individual taxpayer identification number (ITIN), adoption Use Form W-9 only if you are a U.S. person (including a resident taxpayer identification number (ATIN), or employer identification number alien), to provide your correct TIN. (EIN), to report on an information return the amount paid to you, or other amount reportable on an information return. Examples of information If you do not return Form W-9 to the requester with a TIN, you might returns include, but are not limited to, the following. be subject to backup withholding. See What is backup withholding, • Form 1099-INT (interest earned or paid) later. Cat. No. 10231X Form W-9 (Rev. 10-2018)

PURE ROCKPORT WHAT TO PROVIDE IN YOUR VACATION RENTAL Pure Rockport understands what makes a vacation home right for our guests. We make it our business to find vacation rentals of the highest standard that go above and beyond our guest's expectations. Our goal is to create an amazing luxurious experience for guests while staying in your home. Working together, with you as a homeowner, and by providing the finest high-quality household items in vacation rentals we can ensure that our guest's vacation is a success every time they stay in your home. KITCHEN Cooking utensils: spatula, lg. spoon, slotted spoon, serving spoons* Dinnerware service and utensils for 2x the number of people you sleep. Potato peeler & masher Glassware for 2x the number of people you sleep. Wine glasses for 2x the number of people you sleep. Coffee maker or Keurig – (regular coffee maker at least 12 Coffee mugs for 2x the number of people you sleep. cups) let us know if it requires K-Cups Blender and toaster Corkscrew – one per kitchen or wet bar area. Measuring cups, measuring spoons, cutting board and knives Non-stick skillet and large boiling pot* Colander, juice, or tea pitchers and can opener Variety of pots, pans, skillets, baking dishes, glass bowls, etc.* Several large plastic bowls with lids (salads, etc.) 2 Cookie sheets* Trash can and fire extinguisher Hand soap dispensers for each kitchen Oven mitts or hot pads *Please DO NOT provide the Teflon “type” coated cookware. **Bamboo products are an excellent choice for spoons. BEDROOMS Bedside tables with a lamp Comfortable / new mattresses – this is an especially Chest of drawers and possibly a luggage rack to set suitcases on. important feature to guest. Mattress protectors and pillows Hangers, iron, and ironing board Bed skirts or other covering for exposed box springs We can provide a duvet for each bed in your home. We encourage you to purchase a bed runner or a throw to lay Suggest a television in every bedroom across the bed to add some color along with a few decorative pillows, blankets, and quilts for each bedroom, including sleeper sofa or futons.

BATHROOMS SIGNS Plunger No smoking Hand soap dispenser Septic rules for bathroom (if applicable) Toilet bowl brush with holder for each bathroom (these should Anything you have that needs specific instructions be replaced once a year) For homes with a pool/hot tubs (no lifeguard on duty and swim at your own risk signs) LIVING ROOM Sterio (optional) Comfortable seating, end tables, coffee table, lamps, etc. Wireless internet (required) Smart TV with capabilities of streaming media apps, Cable or Movies, games, cards, books, magazines, toy box etc. Satellite TV (optional but nice to have) DVD/Blu-Ray player Place for brochures, maps, visitor guides, pens, etc. CLEANING* Bathroom cleaner Toilet bowl brush for each bathroom (replace every year) Broom and dustpan Toilet bowl cleaner Mop Floor cleaner Vacuum cleaner Any special cleaners required for your home Windex General purpose cleaner *These are products for our guests to use; our housekeepers bring their own cleaning products. OUTDOOR AREA Fishing lights (these really make a difference in your rental) Patio furniture, chaise lounges, outdoor tables, etc. Fish cleaning station with power and water Large weatherproof chest to store cushions in between guests BBQ grill and accessories plus ash bucket and ash shovel Nice landscaping (adds to the curb appeal of your home) Large trash cans (holes drilled in bottom for rain drainage) Trash can holders if in windy area Swimming pools must have depth indicators and life preserver tethered to the fence with a sign that states for emergency use only. This will also be required by your liability insurance company.