Synapse Business Analytics

PONDICHERRY UNIVERSITY DEPARTMENT OF MANAGEMENT STUDIES REFULGENT TOMORROW BUSINESS ANALYTICS PANEL, JUN • 12 • 2021

CHANDRAMOULI SRINIVASAN MD&CEO - Feedback Insights Chandramouli has over 20 years of experience in research-based consulting engagements in the B2B and B2C market spaces, positively impacting close to 300 clients. He has been instrumental in building Feedback Insights into a leading firm focused on carrying out Customer Experience Studies, Customer Journey maps, Employee Experience, Dealer Satisfaction studies and Brand assessments for leading B2B firms across sectors. He has conceptualized the Customer Experience index (EX IndexTM) which is based on the outcome measures of satisfaction, loyalty, advocacy and value delivered. This methodology is quite popular in the B2B space and has been successfully adopted by various clients and is the go-to index to benchmark customer experience and track performance year on year. His key strength is his ability to design a contextual research approach that is specific to the client’s business objective. This has helped yield key insights and enabled them to positively align their overall approach towards improving customer engagement. In the last few years, he has been actively involved in Satisfaction Improvement Programs and Advisory engagements to drive Customer Experience initiatives in client’s firms. Branding in the B2B space is another area he has been extensively working. Chandramouli is a regular speaker in various industry forums and associations such as SPIN, NASSCOM, IMTMA, etc and conducts guest lectures on B2B market research at various management institutes such as IIM Bangalore, XIME, IFIM, Symbiosis University, SDM Mysore etc. He also lends his time in mentoring the next generation of MBA graduates. Prior to Feedback Insights, he has worked in MBA Gallup carrying out Customer and Employee Experience engagements. He is an art enthusiast, a great fan of classical music and a violin exponent himself. He has played at concerts and performed for various radio stations including All India Radio Pondicherry, Chennai and Thrissur.

ANVITA BAJPAI Founder - SunvAI Anvita Bajpai – Founder of SunvAI and Author of 3 Books – is an IIT Madras and IIM Bangalore alumna, with over 16 years of experience with MNCs, like Oracle, Satyam, Wipro, and startups, like, Decidyn (as AVP), Vimagino and her own ventures. Anvita has published a number of Research Papers, Patents, business & technology Articles. She has been invited as a speaker at leading conferences like UXIndia 2013 & 14, GIDS 2015, RSD 2016, AI Connect 2018, India Electronics Week 2019, Global IP Convention 2020, Convergence 2021, etc. among others; and recognised as Powerful Indian Women in IP 2021 by World IP Forum. Awards - Anvita is an awardee of the Golden Lotus from IIT Madras Alumni Association for International Women's Day 2017; recipient of the 51 Fabulous Global Smart Cities Leaders Award 2020 from ET NOW; and Women Influencer Innovator of the Year from WIS 2021 & Leadership Awards SunvAI is recipient of the GIPC Award 2020 for IP and innovation

HAVISH MADHVAPATY Founder - Havish M Consulting 40u40 [Analytics Insight] | AuthorX20 | MOS | MCDA | MCT | Taught at IIM ABCLK Havish consults organizations on enterprise-level and functional data analytics requirements - focusing on spreadsheet modelling and automation using VBA and Power Query, as well as data visualization on Power BI and Tableau. He also teaches various analytics courses at IIMs / IITs and other B Schools. PhD Scholar (dropout) || MBA Gold Medalist and Scholarship Awardee|Author of 20 books|Microsoft Certified Office Specialist Master | Microsoft Certified Expert|Microsoft Certified Data Analyst Associate | Microsoft Certified Trainer | Microsoft Partner|UGC Net qualified TECHNOLOGIES: Excel VBA and Add-Ins, XML, Typescript|Power BI (M Query and DAX)|Tableau (LOD)|Python and R (Web Scraping, Data Science, Sentiment Analysis, ML)|SQL LECTURES AND WORKSHOPS: IIM-A, IIM-B, IIM-C, IIM-L, IIM-K, IIM-Rohtak, IIM-Raipur, IIM-Kashipur, IIM-N, IIM- BG, IIM-Sirmaur, IIM-V, IIM-Shillong, XLRI, IMT, MDI, IIFT, SCMHRD, SIMSR, IMI, NMIMS, FMS. AWARDS: Founder - Havish M Consulting Indian Achievers' Award for Young Entrepreneur [Indian Achievers' Forum, 2021] Top 10 Entrepreneurs with an Inspiring Story [CIO Views, 2020] 40 Under 40 Innovators [Analytics Insight, 2019] 30 Innovative Startups to Watch in 2019 [The CEO Magazine, 2019] Top 10 Trending Speakers and Thought Leader [SpeakIn, 2019] Co-Founder - Decode Research and Analytics Top 20 Most Promising Market Research Firms in India [SiliconIndia, 2018] Head of Research - Traverse Strategy Consultants Top 10 Most Promising Market Research Firms in India [SiliconIndia, 2017]

BHANU KUMAR Founder - ARRA Associates Mentor | Coach | Consultant | Entrepreneur An industry veteran with close to 3 decades of hands-on expertise in Automatic Identification & Data Capture, Data Analytics, Cloud, Infrastructure Delivery. Robust experience across Solution Design, Risk Analysis, Architecting Product, Program Management, Analytics. ITIL V3.0, Service Operations & SAFe Agilist Certified consultant. Leadership and operational roles in IT services organization – training, programming, solution designing, account management, life cycle practices, process, and IT infrastructure services /Management Agile Methodologies. Result oriented and high level of commitment and integrity with strong business acumen, information architecture, process & people practices Over the years, established proven expertise around Solution design / architecting, product development, negotiating contracts, Transitioning projects, complete Project Lifecycle Management in a multi-shore project environment, including but not limited to Requirement/Scope Analysis, Risk/Quality Management, Infrastructure / Product Development and Operations Management. Passionate about mentoring and coaching students / juniors, and have been able to contribute to the growth of lot of youngsters. Was an Expert Member from Industry in the Board of Studies of MCA for an autonomous College of Engineering and a regular visitor to various colleges for Industry interaction lectures, mentoring / coaching students and faculty across various streams. Currently Consulting & Training corporates on Areas around Data Analytics, Agile / Scrum / DevOps and Training Students on Employability and Niche Technical Skills like Analytics, Agile, Cloud, Big Data..... A Visiting Faculty for MBA for Business Analytics in BS Abdur Rahman Crescent Institute of Science & Technology and an Adjunct Professor for the Department of Aerospace of Karunya University

VENKATACHALAM RAMAKRISHNAN Head of Presales and Solutions - BFSI Persistant Systems Venkat has over 15+ years of industry experience spanning data science, cloud, project management, sales and consulting. He has played leadership roles in various domains such as BFSI, Betting & Gaming and Travel. Venkat's strength is in enabling data-driven strategies for businesses and delivering IT programs to scale. His keen interests are in Cloud, Big Data, Machine Learning, Business Intelligence and open source technologies. Venkat is a consensus builder and thrives on working in high-pressure environments. He is conversant as a functional and technical expert, having built and delivered complex data platform solutions. He has been consistently rated in the Top 5% throughout his career. He has a deep understanding of Banking and Insurance from the business-user and end-customer perspective due to his unique blend of business and data analysis experience. His core experience includes a sales management stint at ICICI PruLife Insurance (Priority Channel Mgmt.), a specialist in Citibank's Commercial Banking product and a Lead Analyst with their Decision Sciences unit. Venkat is a PG from IIM, Lucknow / Université Jean Moulin 3, Lyon-France; Bachelors in Technology from Univ. of Madras (Gold medallist). He has also received several certifications such as Certified Basel III Professional, Certified Wealth Manager, Associate Financial Planner and NCFM Level 5.

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