Gulf Extrusions nominated for Frost & Sullivan 2019 Middle East Best Practices Awards .

High-Performance Company of Premium Product and First Class Customer Care Product Range Expanded Serving Wide Markets and Industries Towards A Future Of Possibilities Gulf Extrusions nominated for Frost & Sullivan 2019 Middle East Best Practices Awards

Gulf Extrusions LLC – Dubai, UAE 2 High-Performance Plant of Premium Product and First Class Customer Care TOWARDS A FUTURE OF POSSIBILITIES

CONTENTS 4 5 Gulf Extrusions At A Glance 6 1. Industry Challenges 9 2. First mover advantage 16 3. Addressing Unmet Needs 4. Implementation of Best Practices 17 5. Price/Performance Value 20 6. Customer Purchase Experience 21 7. Customer Ownership Experience 23 8. Customer Service Experience 24 9. Brand Equity 26 10. Financial Performance 3

43 Gulf Extrusions At A Glance Years of experience Gulf Extrusion, the Dubai-based Aluminium extrusion company and one of the regional leading in aluminium extrusions manufacturing facilities, extrudes aluminum for a wide range of sectors including Architectural, Industrial, Construction, and Automotive industries all over the globe. 750 With more than 43 years of experience in aluminium extrusions, 750 skilled employees, 700 happy Skilled employees customers around the world, exports to more than 20 countries, Gulf Extrusions is well positioned to further strengthen its top position on the world of aluminium industry. 700 The company well utilizes its resources including contemporary six presses and highly skilled teams of Happy customers around the world international specialists to annually produce approximately 60,000 Tons of extruded aluminum annually that includes 24,000 Tons of Powder Coating Finishing, 6,000 Tons of Anodizing Finishing and 30,000 20 Design Profiles. The company prides itself by its distinctive capability to produce high quality profiles that are internationally acknowledged through its distinguished Design Team as well as its own state of Countries to which the company the art laboratories for chemical, microstructure, composition and optical analysis. exports its products Keeping up with economical times, Gulf Extrusions looks ahead to inevitable challenges and product 60,000 advancements and continually use evolving technology to bring out many eco-friendly properties of Aluminium in designing new products for future. Tons of aluminum extruded per annum The core of Gulf Extrusions success has always rested in a corporate culture that promotes growth and 24,000 fosters innovation through implementing latest product developments, new solutions and best practices Tons of Powder Coating Finishing of the aluminium applications in all sectors towards a future of possibilities. 6,000 Tons of Anodizing Finishing 30,000 Design Profiles 4

1. Industry Challenges What do you think are the industry challenges? And how has your company met those challenges? Aluminum has opened up new dimensions in the modern world. That’s what we need to start looking out and preparing for - the next Countless objects that simplify as well as increase the quality of our big event in the UAE. Gulf Extrusions is getting involved into industrial daily life are partly made of aluminum, e.g. cars, aircrafts, laptops, applications in the local market to supply extruded aluminium. refrigerators, kitchenware, electric power lines and furniture. Gulf Extrusions is one of the largest extrusion plants in the region built We at Gulf Extrusions - constantly look to discover and pioneer new on a reputation of superior quality, international experience, dependability and meticulous attention to details has resulted in Gulf ways to address current challenges and future opportunities. We Extrusions’ rich portfolio of remarkable projects and structures, already have measures in place to grow in other markets regionally enabling the company to firmly become top of mind for various stake and globally. Currently, exports make up 25 per cent of its output. It holders in the Aluminium Extrusion industry. The main challenge in has also been raising its supply of value-added extrusions to the global Gulf Extrusions is to sustain a quality reputation from the local automotive industry. competition by providing value added services. The extrusion industry always has its own challenges, we guess the The company currently has an annual installed capacity of 60,000 current obvious one is the soft market scenario where Gulfex has tonnes, of which it currently utilizes about 50,000 tonnes. The bulk of pushed more for some of its export markets and that helped pushing its production is used as “architectural solutions” by the local the volumes up again. The main challenge was to understand the construction sector. Most of the high-rise buildings and construction export quality requirements and meet customer specific industries in the UAE has the materials supplied by Gulf Extrusions requirements by upgrading our processes, technology and by training including Burj Khalifa. our employees. There is definitely new activity being pushed by the Expo requirements Today, Gulf Extrusions prides itself in its numerous successes both and we are still seeing that in our recent orders. But building material locally and regionally and is set to be a major player in the regional suppliers and contractors need to start thinking about the next big event Aluminium industry through its landmark mega projects in the region. once all the Expo-related supplies and works are done. 5

2. First Mover Advantage Does your company have “first mover advantage”? What has been the competitive reaction? Please elaborate Gulfex being the market leader helped us to move out to other During the progressive stages of Gulf Extrusions, from its inception, the markets, and our competitive technical capabilities helps us taking all company not only has acquired a majority share in the local market but the sophisticated market projects from competition. a also strongly made its presence globally throughout the GCC countries, the Middle East, Indian Sub-Continent, South East Asia, Australia, Africa, As one of the largest industrial companies in the UAE outside oil and Europe and North America (USA and Canada) by providing Quality gas, Gulf Extrusions LLC is the flagship company of dynamic multi- products. industry conglomerate - Member of Al Ghurair Group is built on over 40 years of experience in Aluminium Extrusion. With a status gained for excellence, impeccable project management and delivering on time, high quality solutions and services to its The company was founded to meet the increasing demand for customers, Gulf Extrusions have become one of the leading names in Aluminium Extrusions in domestic, regional and international markets. . Aluminium Extrusion. The company is constantly expanding and staying by installing SMS extrusions presses from Germany with latest ahead of competitors with the implementation and investment in technology leading technologies. Being a name that is synonymous with high quality specialized services, With a philosophy to remain leaders through a combination of Gulf Extrusions has earned the reputation both regionally and innovation, business know-how and cost effectiveness, Gulf Extrusions internationally as one of the most innovative, productive and reliable works closely with their clients to develop new applications and create Aluminium Extrusion companies in the Middle East by delivering the value added services like powder coating, anodizing, crimping, and materials in short span of time with the help of capacity and technology. fabrication in other words ONE STOP SOLUTION FOR DIFFERENT APPLICATIONS. It reduces cost and increases client satisfaction as well Located near to its raw material supplier, Dubal, part of the Emirates as product efficiency, which in turn results in the proficiency and Global Aluminium, Gulf Extrusions has an advantage to get the raw profitable growth that enable Gulf Extrusions to secure a prominent material from EGA for different alloys within short span of time. To competitive advantage in the market. supply the materials to international market, Gulf Extrusions has a warehouse in Amsterdam to deliver the material to all European 6 customers as per the customer needs for JUST IN TIME.

Aluminium is already used to make everything from smartphones to bullet trains and the world’s inventors keep finding new ways to use it! Products Services 7

2. First Mover Advantage (continued) • Gulf Extrusions large press is capable to offer wide profiles for the trailers and transport industry 8 • Gulf Extrusions maintains stock in Amsterdam warehouse to cater such profiles to European market • Offers highly durable, maintenance free solution compared to steel • Provides high corrosion resistance • The light weight sections increase the fuel efficiency, high payload capacity, durability and long life of the trailers • Used in car trailers, horse trailers, watercraft, motorcycle, stock, recreational, and utility trailers

3. Addressing Unmet Needs • Can you give examples of innovative products, technologies, solutions or services that your company is currently offering as a unique value proposition for your customers? • What are some of the critical unmet customer needs that have been addressed by your Innovative products? • How well has your innovation resonated with your customers? Please describe any documented customer feedback in that regards. Gulf Extrusions is committed towards utilizing the innovation potential and capability of all the organizational stakeholders i.e. customers, suppliers, employees, shareholders, government and society at large for the maximum benefit of the organization and its stakeholders. The company’s focus on research and development is also a significant contributing factor to the consistently high customer satisfaction and continuing growth trend. 9

XECO Following years of intensive research and gradual development, alloys made from recycled aluminium have now become a fact: X-ECO. The name translates at once as an important quality of the product: equivalence. That is because the properties of our recycled aluminium alloys are equivalent to those of primary aluminium. Our planet is straining under the burden caused by CO2 emissions, the mass consumption of energy and raw materials, their wastage and the pollution they create. Gulf Extrusions wants to make its contribution towards calling a halt to this downward spiral. By remelting aluminium and turning it into new alloys, we are preventing further expansion of the waste mountain. Moreover, we are vastly reducing CO2 emissions. Several advantages for using the applications of Gulf Extrusion’s X-ECO: • Its properties comply with European standards • The quality of recycled X-ECO is equal to that of primary aluminium • The pre-consumer recycled content and post-consumer recycled content is in the range of 90-95% • Reduction of 60 to 80% CO2 emission in comparison to exploiting primary aluminium • Re-melting requires only 5% of the energy in comparison to exploiting primary aluminium • Applicable for a large number of alloys 10

Aluminium Fire Rated Door Fire-X87 is a unique fire rated hinged aluminium system featuring a frame width of 87 mm. It is designed to resist fire for more than 90 minutes. The special design of Fire-X87 incudes fire rated accessories, fittings and custom design patented insulations. Certified fire rated glass panels are used to ensure the ultimate performance of this unique system. The Fire-X87 is tested according to European standards. The profiles of Fire-X87 are supplied exclusively in anodized finishes available with Gulf Extrusions anodized color charts. Frame Tubular multi-chamber with a width of 87 mm Sash Tubular multi-chamber with a width of 87 mm along with several hinged door applications (single leaf, double leaf, etc.) Assembly Both frame and sash are cut 450. Configuration Certified fire rated glass of 90 minutes. The glass panel is maintained by two special EPDM gaskets and held by custom designed brackets. Test The Fire-X 87 was tested on July 1, 2014 at Thomas Bell Wright – an authorized fire test facility . The door set has been evaluated in accordance with EN 1363-1:2012, EN 1363-2:1999 and EN 1634-1:2012. The requirements of the standard were satisfied for sustained flaming of 87 minutes. 11

Hand Rail Gulf Extrusions provides seamless fully fabricated handrail for various projects e.g. the prestigious Ramlet Al-Baida beach in Beirut, Lebanon. The handrail was specially extruded and anodized with 25 micron to prevent from corrosion. The design of the handrail is unique and demands a special curve from top to bottom. Gulf Extrusions successfully achieved the curved design by water jet cutting and then completed full fabrication for the customer. It is noteworthy to mention that the handrail extends from Rouche to Ramlet al Baida for more than 1 KM overlooking the famous Rouche Sea Rock. The handrails provided by Gulf Extrusions stay as a true landmark in the coastlines of Beirut. 12

Twisted Profile A. About the Project Below we provide a brief synopsis of the project: • King Abdul Aziz International Airport, Jeddah, Kingdom of Saudi Arabia • Extrusions supplied by: Gulf Extrusions Co LLC Key Statistics: • Total area of Project – 100 sq km. • 100,000 sq m of glass & aluminium Unique Design Feature: • 40,000 sq m of Rain Screen Louver System • Aluminium extrusions system has blades transiting from closed to open over a distance of 6m • Supports the façade by providing wind load connection Location of the system: In the boarding bridge area & in front of the glass façade B. Technical Challenge: • Design, Extrusion and Fabrication of Twisted profile • Required twisting of 430mm wide and 6m long Aluminum profile from 00 to 600 • After several failed trials outside, the project team reached out to the pioneers in Aluminum extrusion with the challenge • Gulf extrusion designed the profile and extruded it. Gulf Extrusions also developed and built the machines to twist the profile • The Twisted profile from Gulf extrusion has been selected as the most innovative Aluminum Product by the most prestigious Aluminum event, Aluminum 2014, Dusseldorf 13

C. Solution & Planning - Making of the twisted profile: Planning: Internally, Gulf Extrusions studied the project specifications and came with a special extrusion design for the project. Then the right alloy required for twisting was chosen. The twisting process: The three stages: Stage 1: We studied the stress distribution in the profile and designed a special machine with pneumatic cylinders. The machine had three clamps which held the profile. Design challenge was to create supports on the panel to distribute the stress created by the twisting load; Had to secure the panel and the connecting grooves from any strain– Solved by incorporating ribs designed to crack when strained and thus protect the profile. Stage 2: We found that the twist was not consistent and because of the spring effect of the profile, the aluminium fought its way back to its initial position. The solution was to redesign the machine with hydraulic cylinders, reduce the number of clamps to two and we had to trick the metal by twisting it in stages. We had to twist in stages of 300, then 250 twice and we took it back to a full 00. By this we were able to achieve the 600 twist. Stage 3: After successfully twisting the profile, we had the last challenge which was to release the profile from the clamps. So, we redesigned the clamps to be ‘Y’ shaped and we were able to release the twisted profile smoothly. The clients and the stakeholders were extremely delighted to see the final outcome and this project is yet another testimonial which reaffirms the leadership and know-how of Gulf Extrusions in the field of Aluminium Extrusions. 14

Architectural Services Perfectly Set for Project’s Requirements Architectural System Proposal Warranty Certificate Gulf Extrusions offers a wide range of architectural Our services will make a genuine difference in and structural services including project study, achieving the best outcome for both the project innovative product solutions and assembly drawings & customer. Gulf Extrusions issues warranty as per the project requirements. Decades of certificates for the extrusion and surface finish after innovation and professional architectural support onsite inspection of each project and matching the team with new designs have made our products actual requirements of the project. unique in their aesthetics, versatility and efficiency. U-Value Calculations Compliance Statement Gulf extrusions has energy efficient products which Upon completion of project study, Gulf Extrusions has high thermal resistance and reduces the heat loss issues compliance statement outlining the project and or gain through the façade. Our architectural support product details, showing conformance of its team can provide preliminary U-Value calculations as architectural systems, product’s quality and per the government regulation and project performance matching the project’s requirements & requirements. criterions mentioned in the specifications. Structural Calculations Free Onsite Inspection Gulf Extrusions provides support at early stages of new To ensure perfect installation and system performance, projects as well as analysis of existing constructions. Gulfex Quality Assurance team conducts regular Gulf extrusions has structural engineers and industry project onsite inspections to check the profile and standard software to calculate the structural stability of system performance of its architectural products the façade and provide a full report outlining the including door, window & curtain wall systems. performance of the proposed architectural system. 15

4. Implementation Best Practices What are some of the Industry Best-in-Class Practices/processes/activities that your company has implemented, and consequently generated consistent and repeatable success from such implementations? What are the potential benefits of implementing such pioneering Best Practices for Visionary Innovation strategy? Gulf Extrusions is one of the largest extrusion plants in the region built on a reputation of superior quality, international experience, dependability and meticulous attention to detail has resulting in Gulf Extrusions’ rich portfolio of remarkable projects and structures, enabling the company to firmly become top of mind for various stake holders in the Aluminium Extrusion industry. During the progressive stages of Gulf Extrusions, from its inception, the With a status gained for excellence, impeccable project management and company not only has acquired a majority share in the local market but also delivering on time, high quality solutions and services to its customers, Gulf strongly made its presence globally throughout the GCC countries, the Middle Extrusions have become one of the leading names in Aluminium Extrusion. East, Indian Sub-Continent, South East Asia, Australia, Africa, Europe and The company is constantly expanding and staying ahead of competitors with Canada. the implementation and investment in leading technologies. Gulf Extrusion is the first extrusion company in the GCC region to receive the We believe in systematically implementing the international standards for Emirates Quality Mark Certification from the Emirates Authority for Standardization and Metrology. The company is ISO Certified: ISO 9001:2015 achieving excellence in all areas of our business and operations. From the in Quality Management, ISO 14001:2015 in Environmental Management, and IATF 16949 in Automotive Quality Management, ISO 45001:2018 in OH&S. development and incorporation of cutting-edge technology to the creation of Gulf Extrusions has won the prestigious MRM Award for the Manufacturing category for the year 2017 & 2018. The company also won several awards in forward-thinking strategies, we thrive on innovating new solutions, seizing the last years for its Green Sustainability support being able to reduce 50% of CO2 emission in comparison to exploiting primary aluminum. The company opportunities and raising the standards across everything we do at all has initiated a range of environment-friendly programs in line with its broader Corporate Social Responsibility agenda and commitment to sustainable business departments. 16 development practices.

5. Price/Performance Value What is your strategy in regard to offering best value to customer for the price, compared to similar offerings from competitors? What is your key value proposition that provides your firm a major competitive advantage over other players in the industry? What feedback do you have from customers, if any, regarding the price/performance value offered by your product(s). Please elaborate. With a philosophy to remain leaders through a combination of innovation, Over the past four decades, business know-how and cost effectiveness, Gulf Extrusions works closely customers have witnessed first- with their clients to develop new applications and create added value for all hand how they consistently get a services. It reduces cost and increases client satisfaction as well as product premium quality when they book efficiency, which in turn results in the proficiency and profitable growth that with us over our competitors. enable Gulf Extrusions to secure a prominent competitive advantage in the market. It’s not just the company’s guaranteed quality that is winning customers over. In addition to offering premium aluminium profiles, The main way in which Gulf Extrusions aims to set itself apart from its the company prides itself on its service. When a customer has any competitors is in terms of quality it offers to customers. The company’s specific or special requirements, these are efficiently taken care of by client base is mainly found in the GCC and MENA region, with up to 75 Gulfex customer care team. The company places the customer at the percent of its business concentrated in the UAE and neighboring countries. very heart of its business, ensuring that customer interactions are We support the architectural fabricators from the beginning of the project always positive and constructive. Due to this level of customer care, it to do the structural calculations and support them with design and may come as no surprise that around 80 percent of the company’s appropriate solutions to meet the project specifications in defined time- clients are repeated customers. frame which in turn helps in reducing the overall cost of the project. While few customers in the region have historically favoured importing cheaper Innovation is the cornerstone of Gulf Extrusions success in providing a goods from other extruders, Gulfex prides itself on offering a top-quality wide range of state-of-the-art products and services, which meet the products at competitive price. needs of today’s customers worldwide. 17

Value-Based Pricing Strategy Quality Products Pre-Order Services Dedicated professional (Support customers in Customers Services Structural Calculations, Department U Value Calculations, Pre-Qualification Docs) Post-order Services Dedicated Account Project based material (Material Warranty manager with back office hedge services to Certificated, Mill Test staff as a point of contact to update the customer on mitigate customer’s risk Certificates) the progress of project of loss due to metal price execution fluctuations

Key value proposition that provides Gulf Extrusions a major competitive advantage over other players in the industry No Compromise Competitive Dedicated Best business Segment State-of-the-art Highly Pre-Project on product price in the GCC Warehouse in practices as per oriented product technology, experienced and Technical quality aluminum Europe to fulfill the latest development latest equipment trained technical Supports extrusion immediate International and marketing and production staff Services by industry requirements of Standards approach lines experienced European (Architectural, technical team customers Industrial, automotive, locomotive, transportation & marine)

6. Customer Purchase Experience Please describe how your company excels at offering best purchase experience to customers. How do you ensure that such excellence is sustained over time? How is your company different and better than competitors in regards to providing an exceptional purchase experience to your customers? What has been the impact of these strategies on your company’s growth and bottom-line? Throughout the years, Gulf Extrusions puts a vital importance to its Factors (2018) Actual considered investments – the customers. Our satisfactory customer Percentage relation is part of Gulf Extrusions culture and commitment that we Stated Customer Satisfaction need to uphold in line with our objectives, programs and our mission Customer Expectations 81.54% to support our customers. Business Relationship 80.00% Purchase Intent/Customer Retention 81.54% In line with Gulf Extrusion’s passion for excellence, we regularly Purchase Volume Intent 85.77% conducts Customer Satisfaction Survey understand our customers in Positive Referral 81.54% terms of their profile and level of satisfaction with the Gulf Extrusions Sales Team Performance Satisfaction 83.08% as a business partner. Technical Know-How and Support Satisfaction 84.23% Commercial Processes Satisfaction 78.46% In previous years, we maintain a satisfactory overall CS Index across Financial Processes Satisfaction 76.86% the various attributes of our business processes and levels of Complaint Handling Satisfaction 73.46% satisfaction. Product Quality Satisfaction 75.77% Product Value Satisfaction 83.92% Thorough quality assurance is echoed within the attention on all the Product Packaging Satisfaction 78.82% phases of the manufacturing process, be it the in-depth assessment Product Delivery Satisfaction 80.00% of each stage or the comprehensive inspection of the final product. 75.69% Customer Satisfaction Index 80.05% 20

7. Customer Ownership Experience In regards to ownership experience, please describe the importance your company places on providing high degree of satisfaction amongst existing and potential customers. What are some of the steps your management has undertaken to enhance ownership experience? What are your company’s marketing and product positioning strategies to create a sense of ownership pride amongst customers? As first-class leading extruder in the Middle East, we importantly consider the degree of customer satisfaction as a gauge to better understand and address our customer’s needs at every stage of the buyer’s journey. This leads us to a successful business plan and enhanced processes that ultimately are focused to our key competencies in terms of on time delivery, quality, experience, diversification, innovation, sustainability and new products. These key competencies are boosted in every possible way we can to simultaneously achieve exceptional quality and the greatest customer service we can offer to our customers. The Management continuously take the lead in providing Gulfex workforce with programs and trainings to maintain and further improve our proven track record of tangible success. Through combining industry expertise with product versatility, we create powerfully, design beautifully and build sustainably. 21

Regionally networked with a solid foundation, Gulf Extrusions, the Dubai-based Aluminium extrusion company and one of the regional leading manufacturing facilities, prides itself on building businesses that offer customers the best products in their sectors and therefore contribute to the overall prosperity of the UAE and MENA region. 22

8. Customer Service Experience What is unique about your company in regards to offering the best and differentiated service experience to customers? How has it benefited your firm? What kind of customer feedback mechanism do you have in place to ensure high standards and continued focus on customer service? Every day we make our customers’ lives simpler by providing best Our Architectural solutions as per the latest international standards that help them Team frequently fulfil their business aspirations. conducts visits and seminars to The aluminium industry is part of a dynamic and ever-changing Architects and market, where new challenges are constantly arising. In order to Consultants in the maintain our quality operations and competitive advantage, we use region to educate a systematic approach of lean manufacturing principles and capital and share relevant improvement projects to significantly improve our productivity information about through waste management, higher process efficiency, standard aluminium extrusions cycle time and reduced material costs. to B & C specifiers. In Gulf Extrusions, diversified operations became our consistent Through combining industry expertise with product versatility, we technique to be of best service to our customers - expanding our products from Architectural, to Automotive, Industrial with High create best solutions for the most challenging today’s customers Precision Extrusions, Pneumatic Actuators, to Oil & Gas sector, Transport, Trailers, Helidecks and Aerospace. requirements. On a never-ending search for better ways to serve our clients, we strive to deliver outstanding services, and treat our clients as co-creators. In return they see us not merely as vendors, but as partners. 23

9. Brand Equity Please describe the importance and focus of your company towards building and strengthening the brand equity of your products? How would you rate your brand position versus that of your nearest competitors? How has your branding strategy impacted your revenue growth and margins? The company’s business model, operational process, premium We have become a benchmark extrusion company through products, team efforts and talented management have largely consistently enhancing and optimizing our processes to ensure contributed in establishing brand excellence standards. we are producing quality aluminium in the most efficient and environmentally conscious way as per the highest international UAE’s unique geo-economic location allowed us to attract some of standards. the largest projects in the region and as a result, the last decade created a window of opportunity for Gulf Extrusions to cement a 24 position as a regional leader within the industry. Our ambition has always been to have a positive impact on those around us and to create a successful business climate which inspires confidence amongst existing and future customers. At Gulf Extrusions, we embody a culture of productivity effectiveness while always maintaining a quality-driven mindset.

Innovation enables us to sustain a company foothold as a top-ranking brand in the market. We honor our commitment to quality, our vigorous involvement in the community, our continuous investment in technology, and above all, we celebrate the lively spirit of innovation that has proven to be the binding thread that makes Gulf Extrusions what it is today. Today, our brand includes highly specialised and powerfully differentiated products and services. From architectural applications and modern transportation to structural sections and industrial sector, we've always stayed true to our \"why\" – to develop innovative designs that captures hearts and engages minds. The core of Gulf Extrusions success has always rested in a corporate culture that promotes growth and fosters innovation showing latest product developments, new solutions and best practices of the aluminium applications in all sectors towards a future of possibilities. 25

10. Financial Performance Please describe the success of your firm’s business performance in the last one year? Which of the following financial metrics has your company excelled at? Please provide supporting data/information. How does this data/success compare with that of the competitors? Our financial performance has been very promising in the last one year. able to maintain our existing market share and develop several new As per the latest audited financial statements (2018), we have customers across various industries. The aluminum commodity price generated an annual turnover of AED 573M and outperformed the prior was very volatile in the past year as a consequence of RUSAL sanctions, year (2017) by AED 16M. In addition, through various cost optimizing introduction of duties by the US and various other reasons. The initiatives, we were able to consistently decrease the COGS % over volatility has had a significant impact on the buying decision of revenue by 4-4.5% (2013-91.3%, 2018- 87.3%) and also successfully customers. We worked together with several customers to offer hedge reduced COGS per ton produced through embracing new solutions in a volatile market such that customers are assured of fixed process/technology without compromising on the quality. prices and our margins are fixed. Our drive and focus on continuous improvement even during Gulf Extrusions has historically generated significant EBITDA and tumultuous market conditions enabled us to achieve a high level of continues to do so. With respect to other competitors, what is evident productivity (1,912 kg per hour) and improved recovery (82.29% ), from the market is that although our products carry a premium price which exceed global standards in the extrusion industry. Also, our on- compared to our competitors, this is easily accepted by the market due time delivery improved from 90 % to 91%, whereas our on-time to the higher level of quality and service we provide. We do not delivery for the automotive industry was 99%. All this was achieved compete on prices, rather we display our superior competence with our concurrently with a reduction in our internal rejection rate by almost ability to extrude critical and complex shapes and we stand behind our 0.26% (2018: 0.69% / 2017: 0.95%). quality. This is appreciated by our customers and results in continuous and sustained growth. Competitive pricing & optimizing of costs have led us to achieve steady growth in our net margins. Despite an economic slowdown, we were 26

TOWARDS A FUTURE OTF OPOWSSIABILRITIDESS A FUTURE OF POSSIBILITIES 27