TEST BOOK

We Stand By Our Name E: M: P: I: R: E:Empathy Made up with Prosperity Is A Resourceful Ending We are a small home office agency located in Mary St Jimboomba, family owned and know how frustrating it can be finding a real estate agent to manage your property. We are our own boss and give our customers the service they deserve and are not impacted by of the number of listings we need to acquire to make our monthly target. Our Property Management & Sales skills are the same as the big brand names with the same access to advertising giving your property the best exposure, and following up on all prospective renters & Sales with feedback. We specialise in all surrounding areas within Brisbane, Logan, Beaudesert & Ipswich regions. We hope that after meeting with you have made that decision to find out that our professional services are none other than compelling and you have decided to make that decision to list your property with our agency. Look forward hearing from you. Susan Armstrong Director www.empirepropertymanagementandsales.com.au

OUR PROPERTY MANAGEMENT SERVICES  Property Inspections – Property inspections are conducted every 4 months and a copy of a detailed routine inspection report with any maintenance recommendations issued to owners, (photographs included  Advertising of Property – Letting of properties is a high priority to us and will do everything possible to ensure your property minimal vacancy, we endeavour to give all properties maximum coverage in advertising (e.g.) business website, realestate.com, Domain, homehound.com, rent.com.au, the home page & home sales.com, and a rental signage is erected at the front of your property.  Rental Monies/Accounts – Payments in rental monies are disbursed to owners on monthly or fortnightly basics by electronic funds transfer (EFT) into a nominated bank account, followed by a monthly statement showing all payments can be forwarded either by post or email. Our office provides and end of financial year statement with all income & expenses included. We are able to make payments on all outgoings including payments of rates, maintenance, body corporate fees or any other accounts required.  Rent Arrears Policy – Our arrears are printed on a daily basic with the appropriate notices issued in accordance with the legislation. Our first step to arrears procedure is a SMS text at 2 Days, a reminder SMS text at 3 - 7 Days and a notice to remedy breach on the 8 day. If breach is not remedied a notice to leave will be issued, if necessary our office will make an urgent application to QCAT (Small Claims Tribunal) to seek orders upon owners instructions.  Preparation of Documents/Reports – We draft all lease documents at the start and renewal of tenancies upon owner’s instructions, pre-tenancy entry condition reports together with photos, collection of all bond monies and lodgements as per the Residential Tenancies Act.

 Maintenance/Re-Furbishing – Any maintenance required our office will arrange upon owners instructions. Should your property be in need of minor renovations eg: Painting, carpet, bathrooms, kitchens or other, we have fully insured qualified tradesman and builders with guaranteed workmanship.  Insurance – Lodgements of insurance claims can be done to your preferred insurer were necessary with tenant or property damage. We do highly recommend Income protection Insurance for all properties, as we are unable to recommend insurance companies we do include in our package some brochures of insurers that are used within the real estate industry. We at Empire Property Management endeavour to give you qualified & friendly service. Should you have any queries in relation to our property management services please don’t hesitate to email or call Susan Armstrong or Kylie Carey at your convenience. Susan Armstrong Director/Sales Email – [email protected] Kylie Carey Property Manager Email – [email protected] Sonia Allen Assistant Property Manager Email – [email protected]

FEES & CHARGES LET FEE - One Weeks Rent + GST MANAGEMENT FEES - 5% + GST (Rent Collection) - 2.50 % Inc. GST (Management Fee) Total Commission Inc. GST – 8% SUNDRY FEES - $5.50 Each Month (This fee is to help recover costs such as phone calls, photocopying, maintenance inspections, lease renewals, insurance claims and any other correspondence with you or the tenant). FINANCIAL YEAR STATEMENTS - Nil QCAT (Small Claims Tribunal) - At cost of Lodgement PERIODIC INSPECTIONS - $22.00 Every 4 Months ADVERTISING - $99.00 (When vacant) LEASE RENEWAL - Nil

AUTHORITY TO ACT AS AN AGENT To whom it may concern: I/We herby give Empire Property M & Sales the authority to X whichever is applicable o Process Insurance Claims o Pay Council Rates/Water Rates o Pay Body Corporate Levies On our behalf for the following rental properties: I/We confirm that we are legal owners of the above properties and we have authority to sign this document. Print Name: Date: Signature : ____________________________________________ Print Name: Date: Signature: ____________________________________________ Print Name: Date: Signature: ____________________________________________