WH_Capability_2019_Main FLIPBOOK FINAL

Our Capabilities

Working together, the Woodford Way “ Teamwork is at the heart of our business. This means when we get it right, we really get it right. We are all aiming at delivering an outstanding service to our clients. With togetherness, pride, innovation and trust, we all have a vested interest in achieving amazing results.” Roy Alderslade, Chairman APPRENTICE OF THE YEAR 1000 2018 CONTRACTOR OF THE YEAR COMPANIES TO INSPIRE BRITAIN



01 What we do We provide a range of mechanical and electrical building services for the London and south east construction market. Woodford is formed of two discreet teams, working separately and together to deliver outstanding service. Woodford continues to deliver a high quality service in the skids and packaged plant room services. Furthermore, residential sector as well as a growing amount of work in we provide heat networks and district heating, as well as the retail, commercial and leisure sectors. We are helping individual floor and unit fit out. our clients build not just homes, but entire communities. Project values vary from £1m – £20m depending on Woodford FM provides the after-sales facilities phases and the complexity of the project. We install management that you would expect. This continues every part of the mechanical and electrical requirement with many of our clients to a long term mechanical and contained in cat A and cat B work, including energy electrical facilities management agreement. We have centres and infrastructure, off site modularised builds, a dedicated team of mobile engineers who all live and breathe the Woodford Way, looking after our clients and “ W e selected Woodford because of their their tenants. reputation for quality, their attention to programme requirements and their With over 25 years of success, we reflect on the management skills. I would certainly investment we have made in our team. All taking huge like to work with them again.” pride in their work, our team has developed trust in one another, stemming from an attitude of mutual respect. In Barratt West London support of this, our recent CIBSE award for collaboration and partnership sets us apart from our peer group as a team to trust – a team that cares.

“ Woodford Heating have successfully completed the work which allows for full occupation. I would like to thank you for the help and co-operation by both your Operatives and Managers during your subcontract works. You helped to produce the successful completion of this scheme.” Barratt Homes London Trust Trust is commitment – we will always do what we say we are going to do, when we say we are going to do it.

02 Our Clients “ Woodford Heating and Energy have continued to show themselves as an essential part of the on-site construction team. They work well with the other trades and the consultants to help build the job to a high standard.” Telford Homes

03 Our Growth Our growth has been organic and we remain confident of our success. We invest in the business and maintain a pragmatic and realistic approach to our future growth. 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 £1.7 (m) £2.3 (m) £2 (m) £2.5 (m) £3.4 (m) £5.2 (m) £5.3 (m) £7 (m) £7.6 (m) £9.2 (m) £10 (m) £8.5 (m) £8.8 (m) £11 (m) £11.4 (m) £12.1 (m) £23 (m) £28 (m) £32 (m) £34.5(m) £36 (m) £40 (m) £45 (m) forecast £50 (m) forecast

04 Woodford Directors Pride Roy Alderslade Steve Abbott Chairman Managing Director I wear the Woodford badge with pride and I love working for a I am proud to chair such a I have seen our business go from business with a strong reputation. strong team of experts. They strength to strength. I am proud consistently deliver outstanding to steer such a hardworking and results for the company. With supportive team – what an asset courage and care, they lead the to offer our clients. business extremely well.

Maz Bashir Mark Kench Tracy Wood Team Operations Director Commercial Director Financial Director I constantly have It gives me great pleasure to witness It’s great to be part of a team that is Managing a dedicated team within my work mates’ such a supportive and close team, constantly evolving and innovating. the finance department is both a back and I know continually raising the bar. Growing Working as closely as we do, with our pleasure and a challenge. As the they have mine. and working together to meet our clients and supply chain, is incredibly workload increases, we have to We support clients’ expectations on quality and rewarding. be innovative in our approach to each other. project management. managing complex financial data. Mark Wood Salman Khalique John Hodgson Henry Mayes FM Director Technical Director Contracts Director Business Development Director Due to rapid but controlled growth, Managing the technical team and Our repeat business record is Seeking out the next opportunity Woodford FM now holds its own providing complex design services outstanding, with thanks to our gives me an excellent insight into our identity. With a 24 hour/365 days is hugely exciting work. We invest in highly efficient and attentive team. customer’s critical issues and helps per year call out service, we have training and supporting our design We pride ourselves on our agility us fine tune our services accordingly. ensured that there is always someone function which benefits us and our and close customer relationships. Our positive attitude and approach on hand to provide an extensive clients equally. gives me confidence that we are a range of services. capable team.

05 Sales & Marketing Estimating Team Tech The AAdss&iAmisctAnciadosAntuctmricnatntoissuoAtrncArtscasFstioionsuArtasnatsnisncsittaClalnetDrikrsectFiornance DeBvuDMesMiliraonerapecknmsteaostegirnnegtr AsMsiasntEaasngttiinmEgasttEiomsrtsaimtoartor nical Team Woodford Team Business Development Director TechDniecsaiQlgDMnuoaPcaElurninotmagyjgeieMnecnetrateADnCra3dseogDmsneigtiRrnrneoisvl–tliertBar,ItC&MoAr D Procurement & Commercial Chairman HR & Training HR Manager Customer Procurement Manager Apprentice Manager Buyers Financial Director CoAmssmisetarcnitalBMuyaenrasger QSs Assistant QSs Technical Director Managing Director Director FCMusCMtMuoasmantAnaoeasgmrsgeCieesrratrarCenatre Director CoOpmermaetircoinals CharPSrFigtooejereeHcMtamanenMdnasagneargers FM Dire ctor Contracts Directors CoPMnrotarjeanccattgsEenrsgineers Site Team Service Eng EngSienreveicres Project Manager Contracts Managers Site Managers ineers Foremen/Chargehands Preconstruction Health & Safety Contracts Managers Woodford FM Support Estimating Commercial & O -Site

Innovation I’m always encouraged to make suggestions of better ways of doing things for me, our team and our customers – faster and more efficient. Estimating Procurement Technical Expertise Our growing team of dedicated mechanical and We value our supply chain and keep them in Our in-house design technicians produce electrical estimators work together during the touch on a regular basis. We test our suppliers working drawings ready for site. They also tender process to submit a conclusion that provides and subcontractors – we also invest in their identify areas that could benefit from redesign, a valuable engineered solution – inclusive of fresh training. Our procurement team is always looking taking on alternative products and ideas to and innovative ideas on delivery and programme. for market-leading solutions for our clients. reduce our carbon footprint. On-site Teams Service and Maintenance Customer Care Our hand-picked site managers have strong, Here today – here tomorrow. Our customer Our independent Customer Satisfaction positive attitudes and huge courage. This services team takes care of after-sales or Questionnaire team gives us feedback to ensure ensures only the best decision-making, practice snagging, and ensures the continued best we are continually learning and improving. and in turn, results of the highest quality. and most efficient operation of your building.

06 Why Woodford? Stage 1 We have an exceptionally strong commitment to our key accounts, we believe we are better together and have a demonstrable track record of collaborative At our first meeting we will aim to partnerships with some amazing customers. get a real understanding of not just your project objectives but Recruitment attitude we all exhibit and the commitment we all the real drivers behind these. demonstrate on-site. This way, we can informally suggest Benefit from joining the friendliest, most personable and improvements and efficiencies. professional team you will find in the industry. Record of Success Stage 2 Experience We are proud of our unfaltering, growing and repeated success. Your team will convene mid-project Committed and proud, each team executes every aspect to ensure we are continuing to of each project to the highest of standards. A Culture of Zero Defects surpass your expectations. Loyal and Long-Serving Teams We care that our customers are entirely satisfied Stage 3 pre, during and post projects. At the close of your project, our We value building long-lasting and trusted relationships independent customer satisfaction with our clients and teams. We take pride in the strong consultant will interview your project managers for feedback regarding our performance.

07 Credentials and Policy Health and Safety have a client portal for O&M manuals for electronic Care distribution to replace huge, unnecessary print runs. We are committed to health and safety which is why I care about the quality we commission an independent advisor to carry out Equal Opportunities of my work – I want unannounced, random site visits, with view to producing my manager and improvements and enhancements. We believe in nurturing a diverse community. Please my customer to be contact info@woodfordheating.com if you would like impressed with what Environmental to request our policy statement in full. I’ve done. We are committed to reducing our industry’s impact on Accreditations the environment. One of the ways in which we exercise this is through our green paper policy. This means all We believe in nurturing a diverse community. paper used by us for printing, photocopying and external Please contact us if you would like to request this publications contains recycled fibre and/or virgin fibre or any policy statement in full. sourced certified by the FSC certification scheme. We also

“ Woodford Heating and Energy have continued to show themselves as an essential part of the on-site construction team. They work well with the other trades and the consultants to help build the job to a high standard.” Telford Homes

Invest Through my apprenticeship and development, all my training was taken care of. The EOT takes care of the wider financial investment back into the business for all our futures.

08 Fit for purpose We have grown substantially in recent years and are proud of our ability to respond to the ever-changing, evolving needs of our clients and industry. Our 98% system Health and Safety We perform monthly site safety spot checks to ensure we are on top of our game.

Attitude I try to set an example to my colleagues of what excellence looks like. CSQ Scores Barratt “ Whether we are London scored procuring for a We ask our customers us 93% on a complicated project to rate our CSQ in 2018 or a simple one, performance Woodford are our to ensure we are M&E contractor delivering an of choice.” exceptional level of service. Redrow Homes Procurement

09 Training and Development Our team’s performance is continually assessed against KPIs and on-site customer satisfaction interviews which are customer-led. We also work with our teams to identify their strengths and ambitions through a system of planned objectives and appraisals. Our aim is to ensure our teams fulfil their working aspirations and are able to reach their full potential with us. We produce some of the most caring and trusting teams from this approach.

Courage “ A collaborative working ethos which is instilled in Woodford’s management and operatives has I feel empowered to make enabled relationships to be forged and further the right decisions – my line contributes to the success of the projects they manager always encourages carry out for us.” me to step up. Galliford Try Apprenticeships We invest in our apprentices and give them the opportunity to develop a fantastic career at Woodford Heating and Energy. We currently have over 50 apprentices working with us, all fostering the strong company attitude. Some of our apprentices have gone on to manage full site projects and other to train in roles such as project engineering and site managing. This is because we recognise the importance of investing in our future, offering apprentices the chance to be prepared for the wealth of opportunities Woodford Heating and Energy has to offer. It is at this early stage of their time with us that we instil the foundations of trust, pride and innovation which will carry them on to a positive future.

10 Broadway Chambers Our Recent Projects Client Telford Homes Plc Value £7.4m Following is a brief selection of our recent Units 342 projects. A full portfolio is available within Service MEP Energy Centre, our sector specific capability documents. Infrastructure and Fit Out Description This project situated in the east of London in Stratford was a two tower development adjacent to Stratford International. Woodford installed the entire energy centre including the gas boilers, CHP and the LTHW network up to and including the HIUs. We also completed the wet riser system, conventional radiators and wet underfloor heating. We implemented the BMS control system, cold water boosting, heat meters, m-bus network with pre-payment system and all public health. The projects included the supply and install of sanitary ware, air conditioning to the penthouse, communal and gymnasium.

The Key to Success Early engagement & collaboration in a large complex project was the key to success. Shared data and the creation of a bespoke quality assurance app were key to us winning and delivering this project to such a high standard. The data sharing initiative was created at the very beginning of the project. Woodford were lucky enough to get involved much earlier than usual which enabled us to create a bespoke quality assurance app for the client, and to deal with all potential risks so much earlier in the project than usual. This saved both time on the programme and will help reduce the whole life cost of running and maintaining the plant. We were recognised by not only our client for our achievements on this project but also by CIBSE and were awarded CIBSE Collaborative Working Partnerships in March 2019 – we fought of some major national contractor to achieve this accolade of which we are hugely proud. Statistics The values include: 3,700KW (heat), 273KWTH (CHP thermal) and 144KWe (CHP electric)

250 City Road Client Berkeley Homes Value £2m Commercial Project 70,000 sq ft Service MEP Fit Out Description The Key to Success This prestigious commercial sector The key to success at 250 City development situated in the heart Road was to understand the client’s of Zone 1, City Road is within objectives and to really speak their walking distance of Tech City and language. Over the years, we have the Square Mile. While the recent developed a strong relationship with history of residential developments Berkeley’s and understand their key have solely focused on the units drivers – which we were able to reflect themselves, most of our current in the tender and delivery of this office clients are building communities space. During the project we installed rather than just homes. As such, we both mechanical and electrical to Cat are expanding our sector experience A including lighting, power, data, fire and this commercial project is a great & intruder systems as well as hot and example of a commercial project cold water supply, heating, ventilation, surrounded by not only residential, air conditioning and WC installation. but leisure and retail too.

Avant-Garde, Bethnal Green Road Client Telford Homes Plc Value £4.1m Service Facilities Management Description • Maintenance of Wet Riser Pumps • Inspection of Plate Heat Exchangers The original project was for 29 Months at a value of • Maintenance of the Pressurisation Units £4.1m and comprised of the installation of an Energy Centre including a Biomass Boiler, 9 No Gas Fired Boiler and Expansion Vessels Modules, a CHP (Combined Heat and Power) Unit, • Maintenance of the BMS / Controls Systems Primary Heating Buffer Vessels, Primary heating Pumps, • Water Treatment to Closed Systems Plate Heat Exchangers and Secondary Heating Pumps • Monthly Plant Inspections Visits feeding various blocks, all of which is BMS Controlled. • Customer Care Visits to the Flats for all Woodford FM continue to provide support to this building including: Plumbing, Heating and Ventilation • Maintenance of the Biomass Boiler The Key to Success • Maintenance of the 9 No Boiler Modules • Inspection of the Primary Buffer Vessels The key to success on the Facilities Management sector is • Maintenance of the Heating Pumps pre-emptive action. Planned and effective maintenance is • Maintenance of Cold Water Booster Pumps the key to the prolonging the life of your heating plant and avoiding operational disruption - it is the most effective, economical means of managing your building services.

Beyond Compliance 1st Floor, Oakwood House, Oakwood Hill Industrial Estate, Loughton, Essex IG10 3TZ | 020 8531 0004 | 020 3225 5067 | www.woodfordheating.com CapDocJuly2019