AirBus Quality Control Report

25TH APRIL 2023 Quality Control Report CIA III Presented To: Prof. BIPLLAB ROY Presented By: 20111311 VARIAN CARSTO 6 BBA A | Operation Management | School of Business and Management

Table of Contents I. COMPANY PROFILE 3 We focused on navigating a II. QUALITY CONTROL PROCESSES 4 complex operating environment while at the same time moving III. QUALITY STANDARDS 5 forward with our priorities. This included the development of IV. QUALITY CERTIFICATIONS 6 new products, improving our industrial set-up and securing contracts that help nations protect their values, citizens and sovereignty. V. QUALITY MANAGEMENT SYSTEM 7 VI. QUALITY PROCESSES 8 VII.SWOT ANALYSIS 9 VIII. QUALITY MANAGEMENT PRINCIPLES 10 IX. QUALITY CERTIFICATION CATEGORIZATION 11 X. CONCLUSION 12

Company Page 3 Profile EXECUTIVE SUMMARY WHO WE ARE HISTORY Airbus is a global pioneer in the With a 50-year track record of innovation, technological aerospace industry, operating in firsts and industry milestones, Airbus is a leader in the commercial aircraft, designing, manufacturing and delivering aerospace helicopters, defence and space products, services and solutions to a customer base that sectors. spans the globe – with operations for commercial aircraft, helicopters, defence, space and security. PURPOSE Airbus pioneers sustainable aerospace for a safe and united world. OUR VALUES CUSTOMER FOCUS Customer focus is deeply embedded into our mindset, driving us to deliver on time, on cost and on quality. INTEGRITY We work with integrity, choosing to speak up when our principles for ethical conduct are not respected. RESPECT Respect guides us in our daily interactions. We respect each other, our CREATIVITY customers and our products. We value and encourage creativity. We recognise that creativity exists in many forms, with ideas brimming at every level, from “shoot for the moon” ambitions, right down to our daily work. RELIABILITY We strive to maintain and build on our standards, proving and cementing our reputation for reliability. WE ARE ONE / We understand that there is power in individuals, but believe there is a much TEAM WORK! greater power in collaboration and teamwork.

Quality Control Page 4 Processes EXPANDING HUMAN KNOWLEDGE OF EARTH AND THE UNIVERSE FUSELAGE HANDLING OF AIRBUS PRODUCTION DEFECTS PROCESSES Part and sub-assembly Level 1 - (L1) - Self Internal responsibility production inspection QM system approval Structural assembly Level 2 - (L2) - Quality Qualification Equipment installation delegation Performance review FAL Level 3 (L3) - Quality Cabin equipment inspection

Quality Page 5 Standards FOLLOWED BY AIRBUS \"Airbus is a leading aircraft QUALITY CONTROL MEASURES manufacturer committed to producing safe, reliable and high-quality aircraft.\" ISO 9001: This is an international standard that outlines the requirements for a quality management system. Airbus has ISO 9001 certification, which demonstrates their commitment to quality management and continuous improvement. AS/EN 9100: This is a standard designed specifically for the aerospace industry. It covers quality management systems for design, development, production, installation and servicing. Airbus has achieved AS/EN 9100 certification, which ensures that their products meet the highest standards of quality and safety. Lean manufacturing: Airbus has implemented a lean manufacturing system, which focuses on reducing waste and increasing efficiency. This system ensures that the manufacturing process is optimized for quality, cost and delivery. Six Sigma: Airbus also uses the Six Sigma methodology, a data-driven approach to quality improvement. This method ensures that processes are optimized and defects are minimized. Continuous Improvement: Airbus is committed to continuous improvement and uses various tools and techniques to identify areas for improvement. They regularly review their processes and procedures to ensure they are meeting the highest standards of quality.

Quality Page 6 Certifications ACHIEVED BY AIRBUS \"Valuing people and their contribution to QUALITY CERTIFICATIONS Airbus’ success.\" ISO 9001: This is an international fashionable that outlines the necessities for a quality control system. Airbus holds an ISO 9001 certification for its design, development, manufacturing, and preservation activities. AS/EN 9100: This is a general particularly designed for the aerospace industry. It covers quality management structures for layout, development, manufacturing, set up, and servicing. Airbus has finished AS/EN 9100 certification, which guarantees that their products meet the best requirements of great and safety. ISO 14001: This is an worldwide fashionable for environmental control structures. Airbus holds an ISO 14001 certification, which demonstrates its commitment to reducing its environmental effect. OHSAS 18001: This is a British trendy for occupational health and protection management systems. Airbus holds an OHSAS 18001 certification, which demonstrates its commitment to ensuring a secure and wholesome work environment. ISO 27001: This is an global general for information security management structures. Airbus holds an ISO 27001 certification, which demonstrates its dedication to defensive its data assets. Nadcap: This is a international cooperative accreditation program for aerospace engineering, protection, and related industries. Airbus holds Nadcap accreditation for its manufacturing procedures. EN/AS 9110: This is a standard that covers the requirements for pleasant management structures in renovation, restore, and overhaul sports in the aerospace enterprise. Airbus holds EN/AS 9110 certification for its maintenance sports.

Quality Management Page 7 System FLOW CHART AIRBUS QUALITY FRAMEWORK SUPPLIER MANAGEMENT Design and Development Manufacturing and Production Continuous Improvement Safety Management

Quality Page 8 Protocols MUST FOLLOW FOR AIRBUS \"Helping nations protect their citizens, QUALITY PROTOCOLS values and infrastructure.\" Design and Development: Airbus has a rigorous design and improvement process that is primarily based at the ideas of protection, reliability, and high-quality. The design and development method is split into numerous levels, together with idea design, preliminary design, distinctive design, and validation. Supplier Management: Airbus has a comprehensive supplier management procedure that includes dealer choice, evaluation, and tracking. Airbus works carefully with its suppliers to ensure that they meet the specified first-rate requirements and that their products and services meet Airbus' specs. Manufacturing and Production: Airbus has applied numerous satisfactory manipulate measures at some stage in the manufacturing and production method. These measures encompass in-method inspections, very last inspections, and trying out to make certain that the goods meet the required best standards. Continuous Improvement: Airbus is devoted to non-stop improvement and has applied several gear and strategies to discover regions for development. Airbus regularly opinions its strategies and methods to make certain that they're assembly the best requirements of high-quality. Quality Audits: Airbus conducts everyday first-rate audits to make certain that its merchandise and methods meet the specified best requirements. The audits are carried out via educated auditors who verify the effectiveness of Airbus' best control gadget. Safety Management: Airbus has a comprehensive protection management machine this is based totally on the principles of chance management, safety tradition, and continuous improvement. The protection control device guarantees that Airbus' products and operations are secure and that dangers are diagnosed and mitigated.

Quality Control Page 9 SWOT Analysis LEVERAGE EUROPEAN ROOTS TO PURSUE GLOBAL REACH STRENGTH WEAKNESS OPPORTUNITY THREAT Quality Dependence Demand Competition Experience Costs Sustainability Volatility Certifications Complexity Innovation Regulation Sourcing Vulnerability Digitalization Instability Innovation GUIDED BY THE PURPOSE Airbus pioneers sustainable aerospace for a safe and united world. The following pages illustrate how this purpose is embedded into everything the Company does. \"THE YEAR 2022 WAS CHARACTERISED BY A COMPLEX OPERATING ENVIRONMENT.”

Page 10 Total Quality Description Impact on Operation Management Management Principles Customer Emphasis on understanding and Helps to ensure that products and services Focus meeting customer needs and are aligned with customer requirements expectations and that the organization is responsive to changing customer needs Leadership Top-down management structure Provides a framework for setting quality that emphasizes strong objectives, establishing priorities, and leadership and clear communication allocating resources Employee Recognition of the critical role Helps to foster a culture of quality and Involvement employees play in ensuring continuous improvement by engaging quality and customer satisfaction employees in problem-solving and decision-making Continuous Commitment to ongoing process Helps to identify and address quality issues Improvement improvement through the use of before they become significant problems data analysis and performance and supports ongoing optimization of processes and systems metrics Process Emphasis on rigorous quality Helps to ensure that quality is built into Management control processes throughout every aspect of operations and that risks are identified and mitigated in a timely operations manner Supplier Recognition of the importance of Supports the development of a reliable and Relationships strong supplier relationships high-quality supply chain and helps to minimize risks related to supplier quality and delivery Technology Leveraging technology to Provides opportunities to streamline Management improve quality and efficiency processes, reduce waste, and enhance product quality through the use of advanced technologies

Page 11 QUALITY CERTIFICATION CATEGORIZATION CERTIFICATION CERTIFICATIONS DIFFICULTY TO OBTAIN CATEGORY ISO 9001 MODERATE DIFFICULT QUALITY AS/EN 9100 MODERATE MANAGEMENT ISO 14001 MODERATE OHSAS 18001 DIFFICULT QUALITY ISO 27001 DIFFICULT MANAGEMENT MODERATE NADCAP ENVIRONMENTAL EN/AS 9110 MANAGEMENT OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT INFORMATION SECURITY MANAGEMENT AEROSPACE ENGINEERING ACCREDITATION MAINTENANCE MANAGEMENT

Conclusion Page 12 GIVE A BRIEF EXPLANATION FOR THE PAGE Airbus is a leading aerospace corporation that has a sturdy nice management device and a wealth of revel in inside the enterprise. It strives to deliver great and sustainable products to its clients, at the same time as complying with numerous standards and policies. However, it also faces a few demanding situations in terms of supply chain management, value efficiency, and market opposition. To conquer these demanding situations and seize the opportunities inside the international aerospace marketplace, Airbus wishes to leverage its strengths and include innovation and digitalization.

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