MAE605-eL2

IDOL Institute of Distance and Online Learning ENHANCE YOUR QUALIFICATION, ADVANCE YOUR CAREER.

2 M.A. English Language Course Code: MAE 605 Semester: Second e-Lesson: 2 SLM Unit: 2 www.cuidol.in Unit-2(MAE605) https://www.google.com/search?q=Greek+theatre All right are reserved with CU-IDOL

ENGLISH LANGUAGE OBJECTIVES INTRODUCTION 33 Student will be introduced to the definition of In this unit we shall be able to understand the Communication meaning of Communication Student will be introduced to the meaning of Hearing We shall be able to understand the difference between Listening & Hearing Student will be introduced to the meaning of Listening We shall be able to understand the process of Student will be introduced to the process of Listening Listening We shall be able to understand the barriers to The student will be introduced to Barriers to Listening Listening www.cuidol.in Unit-2(MAE605) INSTITUTE OF DAIlSlTAriNgChEt aArNeDreOsNeLrvINeEd LwEiAthRNCIUN-GIDOL

TOPICS TO BE COVERED 4 Communication: Definition & Meaning Hearing Listening Process of Listening Barriers www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

WHAT IS COMMUNICATION? 5 Communication is the proper understanding of something either present in the nature or sent by the sender to a receiver www.skillsyouneed.com › ips www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

WHAT IS COMMUNICATION? 6 Communication is the proper understanding of something either present in the nature or sent by the sender to a receiver . www.skillsyouneed.com › ips www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

COMMUNICATION : DEFINITION 7 It is a two way process of reaching mutual understanding, in which participant not only exchange information, news, ideas and feelings but also create and share meanings. In general, communication is a means of connecting people or places. In business, an organization cannot operate without communication between levels, departments and employees. Or Communication is the sum total of all the things a person does consciously or unconsciously in order to create an understanding in the mind of another person to get his or her purpose solved www.cuidol.in Unit-2(MAE605) www.skillsyouneed.com › ips All right are reserved with CU-IDOL

COMMUNICATION : MEANING 8 The definition of communication shows that www.skillsyouneed.com › ips communication involves thoughts between two parties. It is the exchange and sharing of information and All right are reserved with CU-IDOL meaning amongst two or more individuals. A successful communication event consist of several messages exchanged between the sender and the receiver. The crucial element of communication is its meaning. Communication is successful only when the receiver understands an idea as the sender intends it. Both sender and the receiver must agree not only on the information transmitted but also on the meaning of the information. www.cuidol.in Unit-2(MAE605)

NATURE OF COMMUNICATION 9 Nature of Communication 1. Two-way process: Communication is a two-way process of understanding between two or more persons – sender and receiver. A person cannot communicate with himself. Continuous process: Exchange of ideas and opinion amongst people is an ongoing process in business and non-business organizations www.cuidol.in Unit-2(MAE605) www.skillsyouneed.com › ips All right are reserved with CU-IDOL

HEARING Hearing is an accidental and automatic brain 10 response to sound that requires no effort. We are All right are reserved with CU-IDOL surrounded by sounds most of the time. For example, we are accustomed to the sounds of airplanes, lawn mowers, furnace blowers, the rattling of pots and pans, and so on. We hear those incidental sounds and, unless we have a reason to do otherwise, we train ourselves to ignore them. We learn to filter out sounds that mean little to us, just as we choose to hear our ringing cell phones and other sounds that are more important to us. www.cuidol.in Unit-2(MAE605)

HEARING 11 All right are reserved with CU-IDOL Hearing is the act of perceiving sound and receiving sound waves or vibrations through your ear. Listening is the act of hearing a sound and understanding what you hear. Hearing is one of the five senses and it just happens all the time – whether you like it or not – unless you have a hearing problem. But if you listen, you are consciously choosing what you want to hear. You concentrate on what you hear in order to understand the message. For example, If I hear a baby crying out loud, I am using my sense of hearing, but when I hear a baby cry because he is hungry, it is a form of listening because I have attached a meaning to what I have heard. . www.cuidol.in Unit-2(MAE605)

HEARING 12 Hearing is a skill where you use your ears only. It one of the five senses. Listening uses different senses, like the sense of hearing, seeing, or sense of touch. Listening is a skill that lets the sound you hear go through your brain to process the meaning of it. Listening means also observing what you hear, like the speaker’s behavior and body language, in order to better understand what the speaker is talking about. Hearing is an involuntary act where you simply receive vibrations through your ears. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

LISTENING 13 Listening is a form of a communication technique that lets you understand, interpret and put meaning to what you hear. Listening can build a better relationship with others, while hearing is just merely receiving sounds through your ears. . www.cuidol.in Unit-2(MAE605) Overcome the Barriers of Communication yourarticlelibrary.com All right are reserved with CU-IDOL

LISTENING 1.Hearing and Listening uses both your ears. 14 2.Hearing is receiving sound waves through your ears, while All right are reserved with CU-IDOL listening means hearing and understanding what you’ve heard. 3.Hearing is part of the five senses, while listening is a choice to hear and analyze what you hear. 4.Hearing is using your ears only, while listening is using your body’s other senses. 5.Listening is observing other’s behavior that can add meaning to the message, while hearing is simply receiving sound vibrations. 6.Listening can build better relationships with others, while hearing cannot. 7.Take good care of your ears; you cannot listen when you cannot hear. www.cuidol.in Unit-2(MAE605)

HEARING/LISTENING 15 . www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

PROCESS OF LISTENING 16 . www.cuidol.in Stages of Listening All right are reserved with CU-IDOL saylordotorg.github.io Unit-2(MAE605)

PROCESS OF LISTENING 17 . The receiving stage of listening is the basic stage where an individual hears a message being sent by a speaker. www.cuidol.in Unit-2(MAE605) the listening process - slubne-suknie.info slubne-suknie.info All right are reserved with CU-IDOL

PROCESS OF LISTENING 18 . The understanding stage of listening occurs when a receiver of a message attempts to figure out the meaning of the message www.cuidol.in Unit-2(MAE605) the listening process - slubne-suknie.info slubne-suknie.info All right are reserved with CU-IDOL

PROCESS OF LISTENING 19 . The remembering stage of listening is when a listener either places information into long- term memory or forgets the information presented. the listening process - slubne-suknie.info slubne-suknie.info www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

PROCESS OF LISTENING 20 . The evaluating stage of listening occurs when a listener judges the content of the message or the character of the speaker. the listening process - slubne-suknie.info slubne-suknie.info www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

PROCESS OF LISTENING 21 . The responding stage of listening occurs when a listener provides verbal or nonverbal feedback about the speaker or message. the listening process - slubne-suknie.info slubne-suknie.info www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

PROCESS OF LISTENING 22 . During the responding stage of listening, listeners can provide speakers with two types of feedback designed to help a speaker know whether a listener is understanding and what the listener thinks of a message. Formative feedback is given while the speaker is engaged in the act of speech making. Summative feedback is given at the conclusion of a speech. the listening process - slubne-suknie.info slubne-suknie.info www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

BARRIERS Barriers to Listening: 23 There are many things that get in the way of listening and you should be aware of these barriers, many of which are bad habits, in order to become a more effective listener. Barriers and bad habits to effective listening can include: 1. Trying to listen to more than one conversation at a time, this Listening Skills and Barriers ... includes having the television or radio on while attempting to chinnkristina.blogspot.com listen to somebody talk; being on the phone to one person and talking to another person in the same room and also being All right are reserved with CU-IDOL distracted by some dominant noise in the immediate environment. www.cuidol.in Unit-2(MAE605)

BARRIERS 24 All right are reserved with CU-IDOL You find the communicator attractive/unattractive and you pay more attention to how you feel about the communicator and their physical appearance than to what they are saying. Perhaps you simply don't like the speaker - you may mentally argue with the speaker and be fast to criticise, either verbally or in your head. You are not interested in the topic/issue being discussed and become bored. www.cuidol.in Unit-2(MAE605)

BARRIERS 25 All right are reserved with CU-IDOL You Feeling unwell or tired, hungry, thirsty or needing to use the toilet. Identifying rather than empathising - understanding what you are hearing but not putting yourself in the shoes of the speaker. As most of us have a lot of internal self-dialogue we spend a lot of time listening to our own thoughts and feelings - it can be difficult to switch the focus from 'I' or 'me' to 'them' or 'you'. Effective listening involves opening your mind to the views of others and attempting to feel empathetic. www.cuidol.in Unit-2(MAE605)

BARRIERS 26 Not focusing and being easily distracted, fiddling with your hair, fingers, a pen etc. or gazing out of the window or focusing on objects other than the speaker. Sympathising rather than empathising - sympathy is not the same as empathy, you sympathise when you feel sorry for the experiences of another, to empathise is to put yourself in the position of the other person. You are prejudiced or biased by race, gender, age, religion, accent, and/or past experiences. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

BARRIERS 27 You have preconceived ideas or bias - effective listening includes being open-minded to the ideas and opinions of others, this does not mean you have to agree but should listen and attempt to understand. You make judgements, thinking, for example that a person is not very bright or is under-qualified so there is no point listening to what they have to say. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

BARRIERS 28 Previous experiences – we are all influenced by previous experiences in life. We respond to people based on personal appearances, how initial introductions or welcomes were received and/or previous interpersonal encounters. If we stereotype a person we become less objective and therefore less likely to listen effectively. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

BARRIERS 29 Preoccupation - when we have a lot on our minds we can fail to listen to what is being said as we're too busy concentrating on what we're thinking about. This is particularly true when we feel stressed or worried about issues. . www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

BARRIERS 30 Having a Closed Mind - we all have ideals and values that we believe to be correct and it can be difficult to listen to the views of others that contradict our own opinions. The key to effective listening and interpersonal skills more generally is the ability to have a truly open mind - to understand why others think about things differently to you and use this information to gain a better understanding of the speaker. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

BARRIERS 31 Non-Verbal Signs of Ineffective Listening Although with all non-verbal signals a certain amount of error has to be expected, generally signs of inattention while listening include: Lack of eye contact with the speaker – listeners who are engaged with the speaker tend to give eye contact. Lack of eye contact can, however, also be a sign of shyness. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

BARRIERS 32 An inappropriate posture - slouched, leaning back or ‘swinging’ on a chair, leaning forward onto a desk or table and/or a constantly shifting posture. People who are paying attention tend to lean slightly towards the speaker. Being distracted - fidgeting, doodling, looking at a watch, yawning. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

BARRIERS 33 Inappropriate expressions and lack of head nods - often when a listener is engaged with a speaker they nod their head, this is usually an almost subconscious way of encouraging the speaker and showing attention. Lack of head nods can mean the opposite – listening is not happening. The same can be true of facial expressions, attentive listeners use smiles as feedback mechanisms and to show attention. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

BARRIERS 34 Other signs of ineffective listening include: Sudden Changes in Topic: When the listener is distracted they may suddenly think about something else that is not related to the topic of the speaker and attempt to change the conversation to their new topic. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

BARRIERS 35 Selective Listening: This occurs when the listener thinks they have heard the main points or have got the gist of what the speaker wants to say. They filter out what they perceive as being of key importance and then stop listening or become distracted. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

BARRIERS 36 Daydreaming: Daydreaming can occur when the listener hears something that sets off a chain of unrelated thoughts in their head – they become distracted by their ‘own world’ and adopt a ‘far-away’ look. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

BARRIERS 37 Advising: Some people want to jump in early in a conversation and start to offer advice before they fully understand the problem or concerns of the speaker. . Unit-2(MAE605) All right are reserved with CU-IDOL www.cuidol.in

38 www.cuidol.in MCQ For IPCE/Inter for Nov 2019 attempt All right are reserved with CU-IDOL Unit-2(MAE605)

MULTIPLE CHOICE QUESTIONS 1. What is a communication? 39 a) Mutual Understanding b) Group Understanding c)Intrapersonal Understanding d)Implied Understanding 2. What is the nature of communication? c) It is two way a) It is Dynamic d) All of the Above b) It is continuous 3. What are the components of communication? c) Sender and Message d) Sender, message, receiver & feedback a) Sender and Receiver B—Sender and Feedback 4.What is the meaning of Barrier to Communication? a) Disturbance c) Smooth flow of communication b) Obstacles d) Disturbance in the flow of communication Answers: 1.a) 2.d) 3. d) 4.d) www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

SUMMARY 40 Hearing is an accidental and automatic brain response to sound that requires no effort. We are surrounded by sounds most of the time. For example, we are accustomed to the sounds of airplanes, lawn mowers, furnace blowers, the rattling of pots and pans, and so on. We hear those incidental sounds and, unless we have a reason to do otherwise, we train ourselves to ignore them. We learn to filter out sounds that mean little to us, just as we choose to hear our ringing cell phones and other sounds that are more important to us. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

SUMMARY 41 . Listening is a form of a communication technique that lets you understand, interpret and put meaning to what you hear. Listening can build a better relationship with others, while hearing is just merely receiving sounds through your ears. 1.Hearing and Listening uses both your ears. 2.Hearing is receiving sound waves through your ears, while listening means hearing and understanding what you’ve heard. 3.Hearing is part of the five senses, while listening is a choice to hear and analyze what you hear. 4.Hearing is using your ears only, while listening is using your body’s other senses. 5.Listening is observing other’s behavior that can add meaning to the message, while hearing is simply receiving sound vibrations. 6.Listening can build better relationships with others, while hearing cannot. 7.Take good care of your ears; you cannot listen when you cannot hear. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

FREQUENTLY ASKED QUESTIONS 42 Q1. What is communication? Ans—It is a two way process of reaching mutual understanding, in which participant not only exchange information, news, ideas and feelings but also create and share meanings. In general, communication is a means of connecting people or places. In business, an organization cannot operate without communication between levels, departments and employees. Q2. What is Hearing? Ans— Hearing is an accidental and automatic brain response to sound that requires no effort. We are surrounded by sounds most of the time. For example, we are accustomed to the sounds of airplanes, lawn mowers, furnace blowers, the rattling of pots and pans, and so on. www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

FREQUENTLY ASKED QUESTIONS 43 Q3. What is Listening?. Ans—Listening is a form of a communication technique that lets you understand, interpret and put meaning to what you hear. Listening can build a better relationship with others, while hearing is just merely receiving sounds through your ears. Q4. Barriers to Communication? Ans—There are many things that get in the way of listening which somehow make the process of communication either ineffective or incomplete. www.cuidol.in Unit-2(MAE605) FAQs - Frequently Asked Questions ... All right are reserved with CU-IDOL

REFERENCES 44 1. en.wikipedia.org › wiki › Communication 2. www.toppr.com › business-studies › directing › communication 3.www.merriam-webster.com › dictionary › barrier 4.www.toppr.com › guides › business-correspondence-and-reporting › 5. Models of communication - Wikipedia en.wikipedia.org › wiki › 6.www.managementstudyguide.com › communication-models 7. www.iedunote.com › nature-of-communication 8.ebrary.net › management › 9. Guffey, Mary Ellen & Loewy, Dana. (23 Aug 2010). Business Communication. 7th edition 10. Guffey, Mary Ellen & Loewy, Dana. (23 Aug 2010). Essential of Business Communication9th edition www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL

45 THANK YOU www.cuidol.in Unit-2(MAE605) All right are reserved with CU-IDOL