MBA SEM-1_Managerial Competency_Unit-V

IDOL Institute of Distance and Online Learning ENHANCE YOUR QUALIFICATION, ADVANCE YOUR CAREER.

Managerial 2 Competency Development www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

3 Topics for the day ● Emotional Intelligence (EI) ● Components of EI www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

Emotional intelligence 4 • Emotional intelligence is generally said to include a few skills: namely • emotional awareness, or the ability to identify and name one’s own emotions; • the ability to harness those emotions and apply them to tasks like thinking and problem solving; • and the ability to manage emotions, which includes both regulating one’s own emotions when necessary and helping others to do the same. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

Components of EI 5 Researchers suggest that there are four different levels of emotional intelligence including emotional perception, the ability to reason using emotions, the ability to understand emotions, and the ability to manage emotions www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

Self-awareness, 6 • Self-awareness, or the ability to recognize and understand your own emotions, is a critical emotional intelligence skill. • Beyond just recognizing your emotions, however, is being aware of the effect of your actions, moods, and emotions on other people. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

7 • To become self-aware, you must be capable of monitoring your own emotions, recognizing different emotional reactions, and then correctly identifying each particular emotion. • Self-aware individuals also recognize the relationships between the things they feel and how they behave. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

8 • These individuals are also capable of recognizing their own strengths and limitations, are open to new information and experiences, and learn from their interactions with others. • Goleman suggests that people who possess self-awareness have a good sense of humor, are confident in themselves and their abilities, and are aware of how other people perceive them. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

Self-Regulation 9 • is all about expressing your emotions appropriately. • Those who are skilled in self-regulation tend to be flexible and adapt well to change. They are also good at managing conflict and diffusing tense or difficult situations. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

10 • Goleman also suggests that those with strong self-regulation skills are high in conscientiousness. • They are thoughtful about how they influence others, and they take responsibility for their own actions. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

Social Skills 11 • Being able to interact well with others is another important aspect of emotional intelligence. • Having strong social skills allows people to build meaningful relationships with other people and develop a stronger understanding of themselves and others. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

12 • True emotional understanding involves more than just understanding your own emotions and those of others. • You also need to be able to put this information to work in your daily interactions and communications. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

13 • True emotional understanding involves more than just understanding your own emotions and those of others. • You also need to be able to put this information to work in your daily interactions and communications. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

14 • In professional settings, managers benefit by being able to build relationships and connections with employees. • Workers benefit from being able to develop a strong rapport with leaders and co-workers. Important social skills include active listening, verbal communication skills, nonverbal communication skills, leadership, and persuasiveness. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

Empathy 15 • Empathy, or the ability to understand how others are feeling, is absolutely critical to emotional intelligence. • But it involves more than just being able to recognize the emotional states of others. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

16 • It also involves your responses to people based on this information. • When you sense that someone is feeling sad or hopeless, how do you respond? • You might treat them with extra care and concern, or you might make an effort to buoy their spirits. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

17 • Being empathetic also allows you to understand the power dynamics that often influence social relationships, especially in workplace settings. • This is important for guiding your interactions with different people you encounter each day. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

18 • Those competent in this area are able to sense who possesses power in different relationships. • They also understand how these forces influence feelings and behaviors. • Because of this, they can accurately interpret different situations that hinge on such power dynamics. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

19 • Intrinsic motivation is another important emotional intelligence skill. • People who are emotionally intelligent are motivated by things beyond external rewards like fame, money, recognition, and acclaim. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

20 • Instead, they have a passion to fulfill their own inner needs and goals. • They seek internal rewards, experience flow from being totally in tune with an activity, and pursue peak experiences. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

21 • Those who are competent in this area tend to be action-oriented. • They set goals, have a high need for achievement, and are always looking for ways to do better. • They also tend to be very committed and are good at taking initiative. www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

22 Why EQ Matters in the Workplace www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL

23 THANK YOU www.cuidol.in Unit-1(MAP-607) All right are reserved with CU-IDOL