["(d) All of the above 3. Coordination refers to the orderly arrangement of individual and group efforts to ensure unity of action in the realisation of common objectives. (a) Planning (b) Organising (c) Staffing (d) Coordination 4. The Control process starts with (a) Establishing standards (b) Measuring performance (c) Comparing performance (d) Taking corrective action 5. Diverse workforce is one of the contemporary issues in (a) Society (b) Selection (c) Training (d) Management 6. It\u2019s the process of making sure that things go as planned. (a) Planning (b) Directing (c) Planning 51","(d) Controlling 7. Personal observations is one of the _________ controlling technique (a) Modern (b) Traditional (c) highly used (d) rarely used b) True or False 1. Large size of the business and its complex operations makes coordination essential 2 Coordination between various positions at the same lcvcl in the organisation is called vertical coordination. 3. Business ethics refers to implementing appropriate business policies and practices with regard to arguably controversial subjects. c) Match the following a. the synthesis and integration of all Set 1 business operations to accomplish a certain 1. Internal Coordination objective. b. includes the coordination of tasks from 2. External coordination superiors to the subordinates and vice versa. 52","3. Horizontal Coordination c. builds strong relationships among same 4. Vertical Coordination rank holding employees d. appraisal technique in which managers and 5.Cordination staff jointly decide what goals should be prioritized for a certain appraisal period c) Match the following e. aimed at building a strong bond between the executives, the managers, the Set 2 departments, the divisions, all the branches 1. ROI a. an accounting system where the 2. Responsibility accounting involvement of different sections, departments, and divisions is set up as 3 Management Audit \u2018Responsibility Centers 4. Personal observation b. a useful technique that helps determine 5. Budgeting whether the business has been able to utilize the available capital efficiently. c. a traditional controlling technique d. a statement reflecting an organization\u2019s future expenditures, profits, and earnings. e. systematic appraisal of an organization\u2019s management team based on performance. 53","d) Essay Questions 1.Explain the concept of controlling along with its relevance 2.Write down the essentials of effective control system 3 Elaborate on the process of controlling 4. Explain the concept of budgetary and non-budgetary forms of control 5. Explain the various controlling techniques 6. What are the two types of coordination 7. Write a short note on contemporary issues of management e) Case Study\/ Caselets \u2018AS Ltd.\u2019 is a large company engaged in assembling of air-conditioners. Recently the company had conducted the \u2018Time\u2019 and \u2018Motion\u2019 study and concluded that on an average, a worker can assemble ten air-conditioners in a day. The target volume of the company in a day is assembling of 1,000 units of air-conditioners. The company is providing attractive allowances to reduce labour turnover and absenteeism. All the workers are happy. Even then the assembling of air-conditioners per day is 800 units only. To find out the reason, the company compared actual performance of each worker and observed through CCTV that some of the workers were busy in gossiping. Questions: 1. Identify the function of management discussed above. 2. State the steps in the process of the function identified which are discussed in the above paragraph. 5.10 ANSWERS FOR TERMINAL QUESTIONS a) Multiple Choice Question Answers 1-a, 2-b, 3-d. 4-a, 5-d, 6-d,7-b b) True or False 54","1. True 2. False: It is known as horizontal coordination 3. True c) Match the following Set 1 1-e, 2-d ,3-c,4-b,5-a Set 2 1-b, 2-a, 3-e, 4-c, 5-d a) Case Study\/ Caselets 1. The function of management discussed above is Controlling. 2. The steps involved in the process of controlling which are discussed in the above paragraph are: Setting standards of performance: \u201cconcluded that on an average, a worker can assemble ten air-conditioners in a day.\u201d \u201cThe target volume of the company in a day is assembling of 1,000 units of air-conditioners.\u201d Measurement of actual performance: \u201d Even then the assembling of air-conditioners per day is 800 units only.\u201d Comparison of actual performance with the standards: The company compared actual performance of the workers with the planned performance and noted deviation of 200 units. Analysing deviations: \u201cTo find out the reason, the company compared the actual performance of each worker and observed through CCTV that some of the workers were busy in gossiping. 5.11 POST READING REFERENCE MATERIAL \u2022 Reference Books \u2022 C.B Gupta, Management Theory & Practice, Sultan Chand & Sons, 19th Edition,2017. \u2022 L.M Prasad, Principles and Practices in Management, Sultan Chand & Sons, 2015. 55","\u2022 P.C. Tripathi & P.N. Reddy, Principles of Management, McGraw Publication, 6th Edition, 2017. \u2022 Harold Koontz, Cyril O\u2019 Donnell & Heinz Weihrich, Essentials of Management, \u2022 McGraw Hill,Inc, 5th Edition, 2017. \u2022 P. Subba Rao, Personnel and Human resource Management, Himalaya Publishing House, second edition Weblinks: https:\/\/www.entrepreneur.com\/en-in\/entrepreneurs\/8-steps-to-manage-your-customers- through-change\/316161 5.12 TOPICS FOR DISCUSSION FORUM 1. How can a diverse workforce create communication problems for organisation? 2What is the need for coordination in today's business environment? 56"]
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