Basic Communication Skills_Communication Process

Communication, its Process, Importance & Goal July 13, 2022

Learning Objective • Understanding communication & its process • Importance & goal of communication in everyday life

Activity 3

What is Communication? • Exchange and flow of information and ideas from one person to another. • Communication can be done by speech, visuals, signals, writing or behavior. 4

Communication Process Communication is effective only when the sender gets the desired action or response from the receiver. 5

Example 6

Importance of Communication Acquire knowledge Build relationships Communication Share thoughts, emotions & feelings Express our emotions Resolve disputes / differences Get things done 7

Communication Goals To change behavior To get and give information To get action To persuade / convince To ensure understanding 8

Points to Remember Communication is an exchange and flow of information and ideas from one person to another. Communication is effective only when the sender gets the desired action or response from the receiver. Communication is important because it helps to acquire knowledge, build relationships, helps in sharing thoughts, emotions and feelings as well as expressing emotions, resolve disputes / differences and get things done. 9

Summary: • The goal of communication is to get and give information, persuade / convince, ensure understanding, get action, and lastly to change behaviour for better results.

Questions?

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