E-LESSON-8 ,

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BSC.TTM 2 All right are reserved with CU-IDOL MANAGING TRANSPORT OPERATIONS Course Code: BTT 102 Semester: First SLM Units : E-LESSON : 8 5 www.cuidol.in Unit-8 (BTT 102)

Introduction of Travel and transport 33 OBJECTIVES INTRODUCTION Student will be able to : In this unit we are going to learn about The Rail Transport in India. To Understand the aspects of rail transport in India. Under this unit you will analyze and understand the various roles of IRCTC and its To Analyse the role of IRCTC. services which are being offered . To Elaborate the services offered by IRCTC. www.cuidol.in Unit-8 (BTT 102) INASlTl ITriUgThEt OarFeDrIeSsTeArNvCeEd AwNitDh OCNUL-IIDNOE LLEARNING

TOPICS TO BE COVERED 4 > Introduction of Railway Transport > History of Railways > Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) > Services Offered by IRCTC www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

Introduction of Railways 5  Railways can be defined as a network of steel tracks with the trains, organization and personnel energizing the functioning of the system which transfers the passengers or cargo from one place to other.  Railways are the most preferred in-land mode of mass transport in India. Indian railways are well connected with almost all accessible parts of India. It has an incredible role in the growth and development of our country. It serves as a lifeline for commuter in the metro cities. Railways has shown tremendous growth over the period of time in terms of modification, modernism, technology and sophistication www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

History of Railways 6  Railways has revolutionized the industry, human expansion and the way one can travel from one place to another.  The origin of railways started over 2000 years ago in primeval civilizations of Egypt, Babylon and Greece. Transportation of people and goods during those days was done through carts that were pulled by horses or bulls.  The engineers discovered that animals will employ much less energy if the cart will travel on a fixed path in comparison to uneven terrain  Enabling this new way of transport on roads with pre-built constraints for wheels were constructed, they were known as stone etched wagon ways  Transformation was seen after incredible discovery of steam engine in 1774 by JamesWatt which converted power of steam into mechanical energy. www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

History of Railways 7 All right are reserved with CU-IDOL  In 1804 first locomotive steam engines started running on the primitive rail tracks followed by Penydarren locomotive that pulled 25 tons and 70 people.  Stephenson’s ‘The Rocket: was the first commercial train that achieved to reach speed of 96 km/h.  Train technology got extensive updates by formulation of intercity railway tracks and underground tunnels in London  During Second World War the much faster, low maintenance and trustworthy diesel fuel engines were discovered which closed the age of steam engines.  Eventually diesel engines became combined with electric engines enabling the most efficient era of transportation  The height of amalgamation of engineering and technology was achieved by introduction of first high-speed rail system, the Tokaido Shinkansen, began operations in Japan in1964 and was widely known as the bullet train. www.cuidol.in Unit-8 (BTT 102)

Indian Railway System  Indian Railways is abbreviated as IR and is the 8 national railway system of our country which is operated by the Ministry of Railways Government of India.  Railways have played a most important role in infrastructure development of our country from 1850 to 1947  Railways have played a major role in integrating the markets and growing the trade hence supporting our economy.  For decades it has been the most preferred and cost effective modes of commuting and goods carriage for long distance as well as short distances www.cuidol.in Unit-8 (BTT 102)  Railways have consistently being the safe, reasonably priced and dependable source of transportation for passengers and freight. All right are reserved with CU-IDOL

Evolution of Indian Railways 9  The first railway was proposed for India in Madras in 1832 and Arthur Cotton built train ran from Red hills to Chintadripet in 1837 with an intention to transport granite for road building.  In 1845 the Indian Railway Association was formed by Hon. Jaganath Shunkerseth and Sir Jamsetjee Jejeebhoy  On December 22, 1851, the train service started from Roorkee to Piran Kaliyar in Uttarakhand with a motive to resolve the irrigation problems of the farmers.  India’s first passenger train started on 16th April 1853 which ran between Boribander and Thane at a stretch of 34 km on a broad gauge track carrying 400 passengers in 14 carriages which was pulled by three steam locomotives (Sindh, Sultan and Sahib). www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

Evolution of Indian Railways 10  A horse pulled tram was started on 24th Feb. 1873 in Calcutta from Sealdah to ArmenianGhat.  The first electric passenger train was introduced on 3rd Feb.1925 between Victoria terminus and Kurla.  The regional zones of Indian railways organization were created in the year 1951 viz.Southern, Western and Central.  The first container freight service began between Bombay and Ahmedabad in 1966 to boost trade and business.  In 1984 metro train was started in Calcutta between Dam dam and Tollygunge.  In 1988, Shatabdi express was introduced which ran between New Delhi and Jhansi. www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

Evolution of Indian Railways  The Garib Rath (Poor people's chariot) a no-frills air-conditioned train was started by the Indian Railways in 1 1 2005 for providing subsidized price air-conditioned long-distance travel  In 2009, high speed Duronto express started connecting major capital cities in India.  India is on the verge of experiencing apex of railways technology that is bullet train that will run at the speed of 200 miles per hours. www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

Advantages of Railways Disadvantages of Railways 12  Dependability  Gigantic Capital expenditure  Eco-friendly  Flexibility  Well organized  Lacks door to door service  Long distance speed efficiency  Domination  Heavyweight and bulk freight  Logistic formalities  Economical  Service in Rural areas  Safety  Reservations  Largest carrying capacity  Losses  Public welfare  Administration  Employment opportunity  Unsafe for fragile goods  Nation building  Variety Unit-8 (BTT 102) All right are reserved with CU-IDOL www.cuidol.in

. Indian Railway Catering and Tourism Corporation Ltd. 13 (IRCTC)  IRCTC was incorporated in the year 1999 on 27th September as an extended arm to Indian railways with an authorized capital of 250 crore and paid up capital is 160 crore fully subscribed by Ministry of Railways, Government of India.  The registered corporate office is situated in New Delhi. It is categorized as Mini Ratna (category 1) as central Public sector enterprise.  The core undertakings of the company are Catering & Hospitality, Internet Ticketing, Travel & Tourism and Packaged Drinking Water (Rail Neer) which are accomplished  Nine Rail Neer bottling plants  Four Base Kitchens at New Delhi, Howrah, Ahmedabad and Patna.  Five zonal Offices and ten Regional Offices.  One Internet Ticketing Office at New Delhi  One Tourism office at New Delhi. www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

Role of IRCTC 14 All right are reserved with CU-IDOL  To deliver high quality catering services directly and through a network of professionally competitive licensees and franchises.  To be a significant player in the hospitality business and promote tourism across the country especially for all segments of Rail Passengers.  To manufacture, supply and market high quality package drinking water (Rail Neer) to passengers in trains, at Railway stations and in the competitive market outside railway properties.  To promote inbound travel mainly correlated to religious tourism thereby enhancing diplomatic initiatives through “people to people contact”.  To provide single window solution to its customers including train travel, road travel, air travel, hospitality, hotel accommodation and catering etc.  To develop and implement professional approach towards post arrival and pre-departure services at multi-functional complexes, Executive lounge, budget hotels etc. www.cuidol.in Unit-8 (BTT 102)

Role of IRCTC 15  To maintain leading position in internet ticketing, e-commerce and technology for customers interface for railway passengers.  To imbibe strong customer friendly, professional and ethical work culture.  To promote private sector participation and expertise to improve quality of products and services.  To adopt strong Corporate Governance practices and best and transparent industry practices.  To work towards creation of additional infrastructure on Railway or non- railway premises in their mandated line of business with a view to improve the Gross Block.  To be a technology-driven customer-oriented Company through constant innovation and human resource development. www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

Services Offered by IRCTC 16 • Catering Business: IRCTC provides comprehensive catering services at: • Railway Catering & Hospitality : Railway catering includes, Departmental Catering, Mobile Catering, Static Catering like Food Plaza, QSFK & Jan Ahar, Executive Lounges, Budget Hotels and Rail Yatri Niwases, Central Kitchen, Base Kitchen, etc. • Non-Railway Catering (NRC) & Hospitality : Non- Railway Catering includes, Institutional Catering, Office Catering, Event Catering and Management, Facility Management, Guest House Management, Housekeeping services, Consultancy Services Food Courts, Kiosks, etc. • E- catering : IRCTC through its freely downloaded E- catering app provide food delivery in the train, passengers can order food on train by entering their travel details such as PNR number, Train name, seat/berth number and are quickly delivered with delicious food on the train. www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

Services Offered by IRCTC 17  Rail Neer - Packaged Drinking Water : IRCTC trough it nine rail neer water bottling plant provides an exclusive brand of packaged drinking water which are mandatorily sold at all the railway stations in India.  Water Vending Machine (WVM) : A novel services provided by IRCTC under which Water Vending Machines are installed at various platforms on railway station that gives the consumers purified, chilled and potable drinking water to the passengers at a mere price of Rs. 5 per litre  IRCTC hotels and Executive Lounges : It manages four budget hotels on licensee model which are as follows: Rail Yatri Niwas―New Delhi Railway Station, Rail Yatri Niwas ―Howrah, BNR Hotel―Puri and BNR Hotel―Ranchi. www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

Services Offered by IRCTC 18  Internet Ticketing or Next Generation E-ticketing IRCTC with an aim to enhance passenger convenience, they are allowed to book tickets through e-ticketing all the day except from 11:45 pm to 12:20 am through internet or android smart phones. It also provide SMS facility to check the PNR status and live train status. IRCTC has launched loyalty programs like Shubh Yatra for frequent traveller and schemes like Rolling Deposit Scheme.  Travel and Tourism IRCTC’s tourism services include value added tour packages train and coach charters, car rentals and even domestic air packages. It provides a bunch of products and services which are beneficial for all types of tourists like Maharajas Express, Bharat Semi-luxury Tourist trains, Rail Tour Packages, Darshan Tourist trains, Land Tour packages, State Special Tourist trains www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

Services Offered by IRCTC 19  Call Centres IRCTC operates a call center that addresses all the customer calls from all over India and provides required information by them.  Customer Satisfaction: It conducts customer survey through a third party source with an aim of continuous improvement towards committed guest satisfaction.  Expansion and Diversification: It is dedicatedly committed towards available opportunities for expansion and diversification by introducing new ventures like institutional catering, events, multi cuisine outlets, wash and change accommodation etc. www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

SUMMARY 20  Indian railways have been the integral part of driving Indian economy by its contribution to infrastructural development, agriculture, industry, revenue and providing cheapest and most convenient source of passengers and freight transport in long distance and suburban traffic  Railways have strived in eliminating isolation between cities and countryside and have played a significant role in propagating innovations and new ideas  IRCTC a Government of India enterprise is a subsidiary of Indian railways which was established with a primary reason of creating a brand image, upgrade, professionalize and manage the catering and hospitality services at stations, on trains and other locations and to promote domestic and international tourism through development of budget hotels, special tour packages, information & commercial publicity and global reservation systems. www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

MULTIPLE CHOICE QUESTIONES Q1. Indian Railway Association was formed in the year . 21 (a) 1832 (b) 1845 (c) 1947 (d) 1865. Q2. IRCTC internet ticketing office is located at . (a) Mumbai (b) Bangalore (c) New Delhi (d) Chennai Q3. IRCTC was incorporated on 27th September . (a) 1999 (b) 2000 (c) 1950 (d) 1989. Q4. WVM gives PURIFIED water to the passengers at a mere price of Rs. per litre. (a) 10 (b) 15 (c) 20 (d) 12. Answer : Q1. (b),Q2. (c), Q3. (a), Q4. (b) www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

FREQUENTLY ASKED QUESTION 22 Q1. Write down the role of IRCTC. Ans : To deliver high quality catering services directly and through a network of professionally competitive licensees and franchises. To be a significant player in the hospitality business and promote tourism across the country especially for all segments of Rail Passengers. For further detail Please refer to SLM. Q2. Briefly discuss the services provided by IRCTC. Ans : Railway Catering & Hospitality : Railway catering includes, Departmental Catering, Mobile Catering, Static Catering like Food Plaza, QSFK & Jan Ahar, Executive Lounges, Budget Hotels and Rail Yatri Niwases, Central Kitchen, Base Kitchen, etc. For further detail Please refer to SLM. www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

REFRENCES 23 Tourism: Operations and Management, 2009- S. Roday, Archana Biwal, Vandana Joshi- Oxford Publication Tourism: Principles and Practices, Oxford publication, Sampada Swain, Jitendra Mishra. Air Transportation - A Management Perspective,1984 -John G. Wensveen - 8th edition. Road Transportation, SM Trivedi - 2010 Benson, D. and Whitehead G. 1985, Transport and distribution, Longman, Harlow Page S. J, 1994, Transport and Tourism, 3rd edition, Routledge, London. International Tourism Management, A. K. Bhatiya, 2001, sterling publishers Pvt. Ltd. Introduction to Tourism and Hospitality Industry, Andrew S., 2007, Tata McGraw Hill, New Delhi. Tourism and Travel Management, Ghosh B, 2007, Vikas Publication House Pvt. Ltd. The Traveling Public and Tourism Promoters, Mark Twain. www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL

24 THANK YOU For queries Email: [email protected] www.cuidol.in Unit-8 (BTT 102) All right are reserved with CU-IDOL