7 Customer Service Skills-V2

Course On Campus to Corporate: Customer Service Communication Skills UNIT- 7: CUSTOMER SERVICE COMMUNICATION SKILLS Structure 7.1 Learning Objectives 7.2 Introduction 7.3 Knowing your customer 7.4 Factor that influence customer response 7.5 Customer rapport building 7.1 Learning Objectives After studying this unit, you will be able to: ● Demonstrate a customer service approach. ● Understand how your behaviour affects the behaviour of others. ● Demonstrate confidence and skill as a problem solver. ● Speak effectively, efficiently, and politely. 7.2 Introduction Customer service talents are precisely what the word shows: the skills required to offer a provider to your clients. Customer support is a crucial component—a few might say the most critical component—of handing over purchaser delight. There's an international distinction between correct and bad customer service. Excellent customer service—whether or not earlier than, at some stage in or after a sale—outcomes in satisfied clients, or maybe, if you have done especially well, extremely joyful ones. This translates into Page 1 of 3 All Rights Reserved. Vol. TLE001/03-2022

Course On Campus to Corporate: Customer Service Communication Skills suitable reviews, phrase-of-mouth hints to other humans, and repeat custom. Bad customer support, leads to upset clients, poor evaluations, no customer loyalty and a shortage of repeat customers. It isn't hard to peer because organizations try for good customer service. This web page affords a creation to customer service, and the competencies required to ensure that your enterprise provides exact or exceptional service to your customers. 7.3 Knowing your customer Knowing your customer is prime for any business undertaking. Successful businesses understand what their customers need and the only manner of creating a need for their service or product. The intensity of know-how is also crucial – it calls for a deep understanding of demographics. The sharing of information between people within an enterprise is performed for the commercial benefit of the organization. In addition, business communication can also refer to how a company shares information to promote its product or services to potential consumers. 7.4 Factors that influence customer response Irrespective of what service or product you provide to your customers, there's one query that must constantly be at the leading edge of what you do: \"How do I make doing enterprise with my organization a higher enjoy for my clients?\" Customers are the lifeblood of your commercial enterprise and if you cannot maintain them as satisfied and dependable, it won't matter how properly your marketing is, how many leads you acquire, or how nicely your salespeople convert new clients. Without that specializes in preserving your customer’s glad and always enhancing client pride, you'll war needlessly and your doors could be closed in no time. Page 2 of 3 All Rights Reserved. Vol. TLE001/03-2022

Course On Campus to Corporate: Customer Service Communication Skills 7.5 Customer Rapport Building Building customer rapport is about cultivating understanding and trust. To deliver the best customer experience possible, sales reps need to display empathy, sincerity and a genuine interest in the needs of customers. This makes the customers feel valued. Page 3 of 3 All Rights Reserved. Vol. TLE001/03-2022