E-LESSON-10, 11

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M.B.A 2 All right are reserved with CU-IDOL MANAGEMENT PRACTICES AND ORGANISATIONAL BEHAVIOUR Course Code: MBA603 Semester: First SLM Units: 10 & 11 E-LESSON : 9 www.cuidol.in Unit-9 (MBA603)

Group Behaviour & Change 33 Management OBJECTIVES INTRODUCTION Student will be able to  Understand the concept of Group Behaviour &  In this unit we are going to learn about Change Management . theintroduction and importance of Group Behaviour and its techniques.  Equip the knowledge of Different types of group and its technique.  This Unit will also make students to enhance the knowledge of concept and process of  Acquaint the Change process & Resistance to Change management and the resistance of change. change.  Critically analyze the various Managing changes of Management. www.cuidol.in Unit-9 (MBA603) INASlTl ITriUgThEt aOrFeDreISsTeArNveCdE AwNitDh OCNUL-IIDNOE LLEARNING

TOPICS TO BE COVERED 4 > Introduction to Group Behaviors and change management > Types of Groups > Group decision making techniques > Process of change > Resistance to change > Managing changes www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

Group Behavior : Introduction 5  Introduction :  Individuals shape businesses. They stay in organizations. They circulate in corporations. They paintings in organizations. Organizations are critical. They have an effect on paintings and work behavior. They can not be neglected.  They exert extensive have an effect on the organization. They're inseparable from enterprise. They're useful for the organization. They shape foundation of human sources. The have a look at of organization behavior is critical. Man or woman and organization behavior differs from every other. Organization behavior impacts productivity.  Definition : M.E. Shaw defined a group “as two or more people who interact and influence one another.” Viewers in a theatre, passengers in a train are not a group unless they interact for long and exert some influence on each other. Such people’s gatherings are referred to as collection. www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

What is GROUP? 6  Two or more individuals  Interacting and interdependent  Who has come together to achieve organizational goals  A set is basically an assemblage of people. It could be understood as a group of people (two or more), who come collectively and engage with every different, in order to achieve the goals of the enterprise. These are the foundation of an business enterprise. www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

Features of Group 7  The features of group includes :  Combination of two or more people  Individuals are motivated to come closer physically or virtually  They come closer to achieve their common goals  They achieve their goal with group efforts  Perceive the group as a unified unit  Reach agreements and disagreements through various forms of interaction www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

Importance of Group  People come together to achieve a specific purpose in organization 8  Group can enhance organizational productivity through synergy All right are reserved with CU-IDOL  Highly cohesive groups with positive orientation produce results with greater efficiency  Group results collaborative efforts  People with complimentary skills in a group would produce similar results like those od team  Group would make highly balanced decision that involve less risk  Groups formulate more shared and realistic objectives, strategies and goal. www.cuidol.in Unit-9 (MBA603)

Types of Group 9  The various types of groups are mentioned below :  Formal Group  Informal Group  Command Group  Task Group  Interest Group  Friendship Group  Primary Group  Coalition www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

 Formal group are: 1. FORMAL GROUP  Defined by organisation structure  Designated with work assignments 10 2. INFORMAL GROUP  Informal are:  Created by mutual alliances  Not formally structured  Not organizationally determined  Appear in response to the need for social contact  Command group is : 3. COMMAND GROUP  Functional reporting relationship such as having both a group manager and All right are reserved with CU-IDOL those who report to the manager.  Included in organization chart.Ex: A manager and his or her immediate subordinate. www.cuidol.in Unit-9 (MBA603)

4. TASK GROUP  Relatively temporary 11  Created to do a specific task  Ex: Search committee for a new school superintendent, Task force on new product quality 5. INTREST GROUP  Those working together to attain a specific objective with which each is concerned  Relatively temporary  Organized around a common activity or interest of its members  Friendship group are: 6. FRIENDSHIP GROUP  Those brought together because they share one or more common characteristics  Relatively permanent  Draws benefits from social relations among its members www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

PRIMARY GROUP 12  If the individual with a feeling of commandership loyalty and a common sense values form into a group ,such group is called Primary group  Group of family members viz; Father, mother, brother and sister COALITION GROUP  Those working together to attain a specific objective with which each is concerned  Relatively temporary  Organized around a common activity or interest of its members www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

Group Decision making Techniques 13 1. Brainstorming Technique 3. Delphi Technique 2. Nominal group Technique www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

1. Brain storming Technique  When you think of a thunderstorm, they tend to be scattered, sporadic, and unpredictable. While the same can b1e4 said of a team brainstorming session, they are done with an end result in mind.  Even if that end result is just to get potential ideas, this group decision making technique offers a great way for free-flowing thoughts to be shared with the rest of the team.  The main point of these brainstorming meetings is to generate as many suggestions as possible. Oftentimes, these gatherings are more geared toward developing new ideas than they are in making a final decision.  But in some cases, one idea will stand out from the others and be chosen as the resolution. www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

2. Nominal Group Technique  This unique group decision making method takes brainstorming one step further through including a voting 15 process.  . However the nominal group technique isn't always as simple as counting what number of fingers are raised for every to be had option.  Instead, every member of the organization is given the possibility to region their vote and additionally provide an explanation as to why they experience it's miles the great choice. www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

3. Delphi Technique  While a group clearly struggles to attain a consensus for a chief decision, you could need to step in and slender 16 down the alternatives for them.  The Delphi method takes all the ideas and compiles them for the supervisor of the institution to break down right into a smaller amount of opportunities.  She or he then takes the last alternatives lower back to the institution for his or her attention.  If the crew maintains to grapple over the decision, the manager will condense the selections even further until they are able to make a decision.  It receives simpler for businesses to reach an agreement while there are fewer results to be had. www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

4. Electronic Techniques 17  The electronic decision method works in addition to the nominal group method, except that it uses unique laptop applications for anonymity so institution participants can cope with their worries about a proposed answer without the results of organization assume.  The digital technique normally uses an online discussion board in which institution contributors register, write their proposed solutions and vote on them the usage of an nameless balloting gadget.  For instance, a collection member may want to rank solutions to a problem so as from best to worst, then the pc assigns factor values to every answer till all votes are tallied. www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

ORGANISATIONAL CHANGE MANAGEMENT 18 www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

CHANGE MANAGEMENT 19  “Change” refers to any event or program the enterprise undertakes that causes major disruption to daily operations — for example, a new ERP installation or digital transformation.  The clearest definition of this type of organizational change management (OCM) is provided by Sheila Cox of Performance Horizons who states:  \"Organizational change management ensures that the new processes resulting from a project are actually adopted by the people who are affected.” www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

Types of Change Management 20  “Change” refers to any event or program the enterprise undertakes that causes major disruption to daily operations — for example, a new ERP installation or digital transformation.  There are two types of Organisational change i.e. : (i) Work Change (ii) Organisational Change (i) Work Change (ii) Organisational Change  Work change includes changes in machinery,  Change relating to organisation include working hours, methods of work, job change in employees due to enlargement and enrichment, job-redesign or transfers,promotion,retrenchment, lay-off, re-engineering. restructuring the organisation, change in organizational goals and objectives etc. www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

Reasons for Resistance to Change 21  Change is an essential and an imperative part of the organizational lifestyles.  It's far all pervasive and consequently comes the question of being attentive to the importance of building the coping and adaptive mechanisms of an business enterprise for being modern and aggressive within the current situation.  The phrase “resistance to exchange” is mentioned hand at hand together with the idea of alternate control. Resistance to alternate can be organizational or man or woman in nature. www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

Technology and Change 22 www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

Technology and Change 23 www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

Impact of Technology on Human resources  Following are the various point defining the impact of technology 24 on human resources:  Technology and organizational structure  Job become intellectual  Total Quality management (TQM)  Need for bio-professional and multi-professionals  Business Process Reengineering (BPRE) www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

Resistance to Change 25  The basic problem in the management to change is the study of causes of resistance to change. The various reasons for resistance : 1. Economics Reasons 2. Personal Reasons 3. Social Reasons  Fear of reduction in  Need for training  Need for New Social employment  Boredom and Adjustment  Fear of demotion monotony  Taking change as  Fear of workload  No participation in Imposed from outside www.cuidol.in changes  Other Considerations Unit-9 (MBA603) All right are reserved with CU-IDOL

Approaches to Organisational changes 26  Management is said to be an agent of change. It means that management has to introduce change successfully in its organisation. Management has to take following steps to implement the change successfully : 1. Participation of employee 2. Planning of changes 3. Protecting employee’s interest 4. Group Dynamics 5. Cautions and slow introduction 6. Positive motivation 7. Sharing the benefits of change 8. Training and development 9. Career planning and development 10. Organisational development www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

Principles of Change 27  Management should follow the undermentioned principles of changes : www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

Managing Change 28  To Mange the change we have the following procedure to be followed : www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

SUMMARY  Meaning of Group : 29 A set is basically an assemblage of people. It could be understood as a group of people (two or more), who come collectively and engage with every different, in order to achieve the goals of the enterprise. These are the foundation of an business enterprise  Feature of Group :  Combination of two or more people  Individuals are motivated to come closer physically or virtually  They come closer to achieve their common goals  They achieve their goal with group efforts  Perceive the group as a unified unit  Types of Group  Formal Group  Interest Group  Informal Group  Friendship Group  Command Group  Primary Group  Task Group  Coalition  Group Decision making Techniques 1. Brainstorming Technique 2. Nominal group Technique 3. Delphi Technique 4. Electronic Technique www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

SUMMARY 30  Meaning of Change Management : “Change” refers to any event or program the enterprise undertakes that causes major disruption to daily operations — for example, a new ERP installation or digital transformation.  Types of Change Management (i) Work Change (ii) Organisational Change  Reason for resistance to change : The phrase “resistance to exchange” is mentioned hand at hand together with the idea of alternate control. Resistance to alternate can be organizational or man or woman in nature.  Impact of Technology on Human resources :  Job become intellectual  Need for bio-professional and multi-professionals  Technology and organizational structure  Total Quality management (TQM)  Business Process Reengineering (BPRE) www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

MULTIPLE CHOICE QUESTIONS 1. A manager and his or her immediate subordinate is the example of which type of 31 Group? (c) Formal Group (d) Coalition Group (a) Command Group (b) Primary Group 2. _________ is the type of change management which tells us about the changes in machinery, working hours, methods of work etc. (a) Working change (c) organisational Change (b) Option (a) & ( c) (d) Work Change 3. ________________ is the Impact of Technology on Human resources . (a) Perceive the group as a unified unit (c) Nominal group (b) ERP installation (d) Total Quality management (TQM) 4. There are _________number of various reasons for resistance to change. (a) Five (c) six (b) Three (d) Two Answers: 1. (a) , 2. (d) , 3. (d) ,4. (b) www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

FREQUENTLY ASKED QUESTIONS Q1.Enumerate the different types of changes and how technology have impact on human 32 resources ? Ans. “Change” refers to any event or program the enterprise undertakes that causes major disruption to daily operations — for example, a new ERP installation or digital transformation. It is of two types : Work change & organizational change. Impact of technology on human resources :  Job become intellectual  Need for bio-professional and multi-professionals etc… For further explanation please refer to SLM. Q2.Elucate the various Group Decision making Techniques in detail. Ans. There are four different techniques of group decision making 1. Brainstorming Technique 3. Delphi Technique 2. Nominal group Technique 4. Electronic Technique For further explanation please refer to SLM. www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

REFRENCES 33  Robbins P Stephen, Organizational Behaviour, 15thedition, Prentice Hall, New Delhi.  Koontz – Principles of Management (Tata McGrew Hill, 1st Edition2008)  Robbins & Caulter – Management (Prentice Hall of India, 8thEdition)  Aswathappa K, Organizational Behavior, Himalaya Publishing House, Mumbai  Luthans Fred, Organizational Behaviour, McGraw Hill Book Co, New Delhi.  Prasad L M, OrganisationalBehaviour, Sultan Chand Publications. www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL

34 THANK YOU For queries Email: [email protected] www.cuidol.in Unit-9 (MBA603) All right are reserved with CU-IDOL