CU-BSC.TTM-SEM-IV-Travel Documentation and Formalities-Second Draft

(d) Customs control for mishandled baggage, (e) Customs control for valuables, (f) Customs control for re-shipment goods, (g) Customs control for confiscated goods, (h) Issuance of export certificates, and (i) Services of relevant officials in connection with the CBIC’s functions. 9.8 INFRASTRUCTURE, EQUIPMENT, AND PERSONNEL REQUIREMENTS The total strength of the personnel and specifications for infrastructure and equipment at the airport depend on the volume of passengers, both incoming and outgoing, at the airport. The estimate for space requirement is made on the basis of passenger projection (both incoming and outgoing) at a Greenfield airport. The space requirements for the department in general at the arrival side of the airport include: a. Space for customs control at the walkthrough channel b. Space for customs control at baggage examination counters in the Green/Red Channel including rest rooms for officers c. Space for the Commissioner of Customs including PA’s room d. Space for the Joint Commissioner/Additional Commissioner including PA’s room e. Space for the Assistant/Deputy Commissioner shift in charge f. Space for the Assistant/Deputy Commissioner in charge of Prevention Air Intelligence Unit (AIU) g. Space for the Assistant/Deputy Commissioners (establishment) who looks after deployment of staff and legal and prosecution aspects h. Space for the dog squad i. Space for officers deployed for preventive (AIU) j. Space for frisking of lady passengers k. Space for interrogation l. Space for detained/seized/confiscated goods and mishandled baggage m. Space for a strong room n. Space for the special duty officer and field security officers o. Space for District Development Officer (DDO) and Accounts Officer 201 CU IDOL SELF LEARNING MATERIAL (SLM)

p. Space for canteen q. Space for the Commissioner (Appeal’s) office r. Space for the Chief Commissioner’s office s. Record room t. Recreation room Similarly, at the departure side, adequate space for the following purposes is required: a. Space for the Assistant/Deputy Commissioner shift in charge b. Space for the Assistant/Deputy Commission in charge of Preventive (AIU) c. Space for facilitation of passengers at the departure side d. Space for baggage examination room e. Space for officers deployed for Preventive (AIU) f. Space for interrogation room g. Space for the dog squad h. Space for warehouse and strong room i. Space for frisking of passengers (separate for male/female) j. Space for changing room for officers (separate for male/female) This information is related to passenger side only and does not include air cargo operations. For the space and infrastructure requirements at the air cargo operations area, the operator would be required to obtain information from the department. The airport developer/operator shall follow the CPWD norms, in case of provisioning of space (operational or non- operational) for CBEC. 9.8SUMMARY  The Bureau of Civil Aviation Security (BCAS) is an attached office of the Ministry of Civil Aviation (India). It is the regulatory authority for civil aviation security in India. It is headed by an officer of the rank of Director general of Police and is designated as Director General of Bureau of Civil Aviation Security.  The National Civil Aviation Security Program's main goal is to protect civil aviation operations from unlawful intervention by enacting regulations, standards, and procedures that consider flight safety, regularity, and efficiency.  Aerodromes are listed in Item 29 of the Union List in the Indian Constitution, implying that the Central Government has sole legislative and executive authority 202 CU IDOL SELF LEARNING MATERIAL (SLM)

over airports. The central government bears major responsibility for the development of airports. In 1994, the Central Government passed the Airports Authority Act (the \"AAI Act\"), which specified that the Airport Authority of India (\"AAI\") would develop, finance, operate, and maintain all Government airports. The AAI Act, on the other hand, allows AAI to offer a concession to a private corporation for the financing, development, operation, and maintenance of an airport. As a result, if private participation is expected, Greenfield airports planned by the Central Government could use the concession route.  Any other airport's financing and development would be the responsibility of the airport firm seeking the licence. For this reason, land is required. The Central Government may issue guidelines to the DGCA for the grant of a Greenfield airport licence from time to time. The DGCA would bear these parameters in mind while granting a licence.  State governments may develop rules that provide any or all of the aforementioned incentives to airport companies. If the state government or any of its entities must choose a private entity or JVC partner, it must do so through an open competitive bidding process. When awarding land or other benefits, the state government has the option of stipulating the airport company's rights and obligations as a condition of such grants. 9.9 KEYWORD 203  AAI- Airports Authority of India  AERA -Airports Economic Regulatory Authority  AFRRO- Assistant Foreign Regional Registration Offices  AFS- Aeronautical Fixed Services AIS Aeronautical Information Service  AGA -Aerodrome and Ground Aids  AIU - Air Intelligence Unit  AMO - Aeronautical meteorological offices  AMS-Aeronautical Meteorological Stations  AMSL - Above Mean Sea Level  APHO -Airport Health Organization  APIS-Advanced Passenger Information System  ASC-Airport Security Committee CU IDOL SELF LEARNING MATERIAL (SLM)

 ASDA-Accelerate-Stop Distance Available  ASG Assistant Secretary General 9.10LEARNING ACTIVITY 1. Explain the Aims of The Bureau of Civil Aviation and security. ___________________________________________________________________________ ___________________________________________________________________________ 2. What is Green Field Airport? ___________________________________________________________________________ ___________________________________________________________________________ 9.11UNIT END QUESTIONS A. Descriptive Questions Short Questions 1. What are the aims of Bureau of civil aviation? 2. What is a green field airport? 3. What is the legal framework for setting up of a Airport? 4. Briefly explain the Airport Authority Act. 5. Explain the development and financing of Greenfield Airports. Long Questions 1. Explain the main objectives of Bureau of Civil Aviation? 2. Discuss the central government guidelines for grant of licence to operate a Greenfield aAirport? 3. What are the state government guidelines for development of Airports? 4. Explain the customs services provided at the Airport? 5. Discuss the infrastructure, equipments and personnel requirements for developing a new Airport? B. Multiple Choice Questions 204 1. The National Civil Aviation Security Programme of India aims maintaining _____ a. Security b. Development c. Renovations CU IDOL SELF LEARNING MATERIAL (SLM)

d. Cleaning 205 2. The Aircraft Act was established in the year a. 1934 b. 1988 c. 1944 d. 1935 3. Company Act was established in the year_ a. 1966 b. 1956 c. 1955 d. 1957 4. AAI refers to... a. Airport Authority of India b. Aircraft Authority of India c. Airport Activity of India d. Airfare Authority of India 5. ATS refers to.... a. Area Traffic Services b. Air Traffic Services c. Aircraft Traffic Services d. Aeroplane Traffic Services Answers 1-a, 2-a, 3-b, 4-a, 5-b 9.12 REFERENCES Reference books • Bezbarua M.P, Indian Tourism Beyond The Millenium • Burkart&Medlik, Tourism; Past, Present and Future. CU IDOL SELF LEARNING MATERIAL (SLM)

• Gee, Chuck Y, James C. Makens , Dexter J. L. & Choy, The Travel Industry • Murphy, Peter H, Tourism: A Community Approach Textbooks • Bhatia A.K., Basics of Tourism Management, Sterling Publishers Pvt Delhi, 2010 • Bhatia A.K., The Business of Tourism: Concepts and Strategies, Sterling Publishers Pvt Delhi, 2010 • Inskeep Edward, Tourism Planning: An Integrated and Sustainable Development, John Wiley & Sons Inc Publications, New York. • Kumar MisraSuddhendu Narayan and SadualSapan, Basics of Tourism Management, Excel Books. • Nath Dhar Prem, Development of Tourism and Travel Industry: An Indian Perspective, Kanishka Publications, New Delhi. • Prasad VV Vara, Travel & Tourism Management, Sundari VBT Publications. • Sinha R.K., Tourism Strategies, Planning and Development, Common Wealth Publishers • Peter Tarlow, Tourism Security: Strategies for Effective Managing Travel Risk and Safety. Websites • https://www.iatatravelcentre.com/international-travel-document- news/1580226297.htm • https://www.iatatravelcentre.com/ • https://www.united.com/ual/en/us/fly/travel/documentation- requirements/international.html • https://travel.state.gov/content/travel/en/international-travel/before-you- go/travelers-checklist.html 206 CU IDOL SELF LEARNING MATERIAL (SLM)

UNIT-10: DOCUMENTS REQUIRED FOR SPECIAL CATEGORY OF PASSENGERS STRUCTURE 10.0 Learning Objectives 10.1 Introduction 10.2 Types of special passengers 10.3 Minors Travelling with Passengers other than their Natural Parents 10.4 Summary 10.5 Keywords 10.6 Learning Activity 10.7 Unit End Questions 10.8 References 10.0LEARNING OBJECTIVES After studying this unit, you will be able to:  Explain how to handle special category of passengers in Aircraft.  Understand various types of Special Passengers  Describe various procedures for special category of passengers.  Explain the regulations for unaccompanied kids. 10.1INTRODUCTION VIPs, unaccompanied children, the elderly, pregnant women, infants, sight- or hearing- impaired passengers, intoxicated passengers, criminals or suspects, confidential secretaries, diplomatic couriers, passengers requiring extra seats for themselves or their luggage, secret passengers, stretchered persons, disabled and sick passengers, and any other passenger who requires special attention) Spring Airlines expects Special Passengers to produce adequate documents explaining their circumstantial circumstances in order to ensure the safety of Special Passengers and other passengers onboard the aircraft.Spring Airlines reserves the right to refuse carriage should you or any designated agent purchasing tickets on your behalf fail to abide by these regulations, and the passenger shall remain liable for the consequences of any such decision. 207 CU IDOL SELF LEARNING MATERIAL (SLM)

10.2 TYPES OF SPECIAL PASSENGER Persons with Disabilities or Persons with Reduced Mobility When incapacitated passengers travel, every effort is taken to make their journey as comfortable as possible, and all required arrangements are made ahead of time to make their journey easier. Incapacitated passengers are people who have a physical impairment, a neurological problem, or a medical condition that necessitates special attention or support during boarding/deboarding, flight, or ground handling that is not generally provided to other passengers. Special demands made by the traveller or their family, or by a medical authority, will reveal this necessity at the time of booking. Categories Irrespective of their physical or medical condition, Incapacitated Passengers are categorized into various groups. These groups are identified in airline messages by AIRIMP Codes, such as:  WCHR Wheelchair-R for ramp (passenger can ascend/descend steps and walk to the seat)  WCHS Wheelchair-S for steps (passenger unable to ascend/descend steps but able to walk to the seat)  WCHC Wheelchair-C for cabin seat (passenger completely immobile)  STCR Stretcher passenger  BLND Blind passenger (specify if accompanied by seeing-eye dog)  DEAF Deaf passenger  MEDA Medical Case (Medical clearance required)  OXYG Needing oxygen during flight  LEGL Left Leg-in cast  LEGR Right leg-in cast  LEGB Both Legs in cast  Wheel chair service is provided upto the step ladder only on ATR for Alliance Air Flights. Limitations To avoid last-minute delays or wheelchair shortages, passengers are encouraged to pre-book wheelchairs at the time of flight booking / ticket issuing. The transport of wheelchair passengers on our flights is restricted due to aviation safety regulations. The primary goal of 208 CU IDOL SELF LEARNING MATERIAL (SLM)

this restriction is to ensure that all passengers are safe in the unlikely event of an emergencyevacuation. Figure- 10.1 Special Category Passenger (Child without parents/ Guardians) Air-India may refuse to carry passengers under the following conditions: When the physical or medical condition of a passenger poses a threat to the safety of other passengers and their property, the aircraft or the crew. Passenger who refuses or does not comply with Air-special India's carriage conditions. Unless accompanied by an escort, persons travelling in a stretcher or incubator, persons with severe immobility impairment, and persons with severe hearing or vision impairment will be responsible for them and their needs on embarking, deplaning, during the flight, and during emergency evacuation unless accompanied by an escort. Persons who could be a source of illness or, in the event of certain diseases, cause discomfort to other passengers. 209 CU IDOL SELF LEARNING MATERIAL (SLM)

Figure- 10.2 Special Category Passenger (Pregnant Women) Charges for Wheelchairs Figure- 10.3 Special Category Passenger (With wheelchair) Requests generally received for wheelchair assistance are from the following categories of passengers: Non-ambulatory i.e., passengers totally dependent on wheelchairs Ambulatory i.e., passengers who can walk with assistance Aged passengers 210 CU IDOL SELF LEARNING MATERIAL (SLM)

In order not to violate the civil rights of passengers with disabilities, for a barrier free environment, no charges will be levied for the use of wheelchairs at all airports for passengers travelling in any class. Mobility Assistance at the Airport and In-flight If you need mobility assistance to help you through the airport, please request it once you have made your booking, so that the service can be provided. If you already have a booking with Air India, you can request mobility assistance through the Booking Office from where you have done your booking/ticketing. Facilitation In order to facilitate passengers requiring wheelchair assistance at the airport, Air India ensures that: For each phase of the Air-India and interline travel, wheelchair requests are suitably documented and confirmed in the SSR element. At check-in, the relevant inputs are made in the system to guarantee that the information and actions of the cabin staff are reflected. To avoid interfering with the movement of other passengers, disabled individuals board first and deplane last. Passengers with disabilities are seated near the restroom and on the aisle. All such cases are fully informed to the Commander and Cabin Crew, including their medical history, if any, so that the Cabin Crew can provide all necessary support on-board. After departure, messages are sent to all en-route stations and destination to assist passengers in transit and on arrival. On arrival, passengers are assisted in deplaning and an escort provided upto the baggage hall or the connecting carrier in the event of an onward connection. Medical Clearance Not Required Medical clearance or special forms are not required for Incapacitated Passengers, who only require special assistance at the airport or at the time of embarking or disembarking. For those passengers, who are permanently or chronically incapacitated and do not need medical clearance but may only require assistance, in order to facilitate their travel, the Medical Department of any carrier may issue a Frequent Travelers’ Medical Card (FREMEC). When such cards issued by the medical authority of any Carrier are presented within the validity, they may be accepted for travel as a medical clearance. Medical Clearance Required The following passengers will be subject to clearance from the Air India Medical Services Department and the Medical Department/Advisors of all other interline carriers involved in the transportation of the passenger. Airlines can deny transportation to passengers needing medical clearance unless they meet the requirements of the carrier/s involved in the transportation. Any sickness that is thought to be contagious and spreadable. Certain 211 CU IDOL SELF LEARNING MATERIAL (SLM)

disorders or incapacities that could manifest as aberrant behaviour or a physical condition that could jeopardize the safety and comfort of other passengers. There's a chance that might jeopardize the flight's safety (including the possibility of a diversion and unscheduled landing) Medical attention and specific equipment may be required to keep them healthy during the flight. There's a chance you have a medical condition that will worsen throughout the travel. An information sheet comprising all information on the medical aid request must be filled out for such incapacitated passengers requesting medical assistance. If a medical clearance is necessary, the traveller must complete a MEDIF Form, which must be signed by their attending doctor. For appropriate clearance, the filled form must be given to the Air India Medical Services Department. The booking can be made and the PNR completed once the Medical Department and the other participating carriers have given their approval to travel. Due to the restricted delivery of oxygen throughout the duration of the flight, passengers who require a constant supply of oxygen are not booked on long-haul non-stop flights. Availability of wheelchairs and other Assistive Devices: A sufficient number of wheelchairs are available for passengers boarding and disembarking. Passengers travelling with their own wheelchairs or assistance devices may request to transport them in the passenger cabin, subject to space availability. Alternatively, the wheelchair or assistance devices should be loaded in the baggage hold, where they will be conveniently accessible and returned to the passenger in a timely manner. Passengers who want to check in their own wheelchair can use the airline/airport wheelchair. If a traveller prefers to use his or her own wheelchair at the airport, he or she may be allowed to do so up to the plane's door. After the wheelchair has been properly labelled, it must be sent to the hold for loading. Stretcher Cases A stretcher request must be made ahead of time and is strictly subject to space availability. When travelling on other airlines, it is necessary to make advance arrangements with the carrier to confirm specific meals, medicines, oxygen, ambulance, and other necessities. In Economy class, just one stretcher is allowed per flight. In First and Executive class, no stretcher is carried. ATR/CR7 Alliance Air flights do not include a stretcher. Stretcher cases are only approved after receiving clearance from the Medical Services Department and confirmation from the Chief Medical Officer of the amount of oxygen to be carried. The MEDIF Forms are required to be filled-in for clearance, and may be obtained from any Air India Offices. The MEDIF Form is an IATA-approved document that outlines the minimum information that must be submitted to the airline in order for invalid passengers to be transported. If necessary for the carriage of such passengers, we are free to request more information or clarifications. In the event that the passenger is unable to do so, the MEDIF Form must be 212 CU IDOL SELF LEARNING MATERIAL (SLM)

completed in its entirety by the passenger or his authorised representative. While the information section deals with travel data and services requested for in-flight or interim sessions, an important component of the MEDIF is that it must be filled out by the physician in charge of the invalid passenger and contains information regarding the passenger's clinical state.The MEDIF must be completed in its whole, including the certification of the treating physician and the undertaking/passenger statement at the end. Importantly, the traveller or representative must sign the MEDIF before flying. When an invalid passenger travels by commercial aircraft, MEDIF Forms must be completed, and clearance must be valid for a certain flight and date. The completely completed MEDIF Form must be faxed to The Medical Officer, Medical Services Department, Old Airport, Kalina, Santa Cruz (East), Mumbai – 400 029. (at least minimum 3 days in advance for stretcher cases and minimum 24 hours for wheelchair cases requiring medical clearance). Categories of Passengers requiring MEDIF Broadly, any passenger who needs special assistance/facilitation by the airline due to health grounds should request the airline reservations to provide information and the necessary form that i.e., MEDIF to travel as a medical case. A passenger with the following medical/health condition will need to fill-in a MEDIF Form. Passenger who needs a stretcher or incubator on-board the aircraft Passenger whose medical condition requires additional oxygen supply on-board the aircraft as recommended by their treating physician. Passenger who requires an extra space to accommodate leg elevation. Passenger who requires use of medical equipment on-board the aircraft. MEDIF shall be forwarded by the invalid passenger/his representative no later than 14 days before to the date of departure of travel, based on the passenger's most recent medical state and on the suggestion of the treating physician. Invalid travellers who have a permanent handicap that is well-established and unlikely to worsen in the future do not need to fill out the MEDIF each time they fly on Air-India. They can apply for a FREMEC Card (Frequent Travelers' Medical Card) from the Medical Services Department in Mumbai, which is free of charge. The FREMEC Card has a specified period of validity, depending on the disability. Mentally Challenged Passengers Acceptance of Mentally Challenged Passengers. Mentally Challenged passengers are not accepted without a suitable attendant. 213 CU IDOL SELF LEARNING MATERIAL (SLM)

The trained attendant must carry the treating physician's certificate along with a prescription for an injectable sedative medicine which may be required to be administered by the attendant, prior to commencement of travel or as may be required en-route. The attendant must be briefed that no Cabin Crew will be specially assigned to look after the mentally challenged passenger. Figure- 10.4 Special Category Passenger (With Eye-Dog) Acceptance of Passengers with Impaired Vision/Seeing- Eye Dog  A dog trained to lead the blind, which accompanies the passenger with impaired vision will not be carried unless proper permits are obtained for entry into the country or territory of destination and countries of transit, where such permits are required.  All permits are required to be presented at the time of reservation.  The dog must be properly harnessed and muzzled.  The dog may be carried in the passenger cabin or in the hold depending upon the individual country’s regulations as well as size of the dog.  The dog shall not be permitted to occupy a seat. 214 CU IDOL SELF LEARNING MATERIAL (SLM)

 The dog will be carried free of charge in addition to the normal free baggage allowance.  If any country or territory on the route prohibits the entry of dogs, carriage will be refused.  All formalities required by the government authorities at the destination/transit stations are complied with. 10.3 MINORS TRAVELLING WITH PASSENGERS OTHER THAN THEIR NATURAL PARENTS Figure- 10.5 Special Category Passenger (Kids with other than natural Parents) The following should be borne in mind when a child / infant is accompanied by other adults and not traveling with their parents. Minors under the age of 18 may require additional documentation if leaving the country of residence. Kindly contact the nearest Consulate for any further details on the points given below: 215 CU IDOL SELF LEARNING MATERIAL (SLM)

Figure- 10.6 Special Category Passenger (Kids with other than natural Parents)  Consent (noobjection) letter / affidavit signed by both parents. draft of consent ( no objection ) letter is attached  Photocopies of relevant pages of both parents’ passports  The original passport should be shown to the check-in Supervisor, to verify the signature authenticity  In cases where one of the parents is deceased, photocopy of the death certificate should be given  Signatures of the parents on consent letter should match the signature on the passport  In the rare case where the family name of the child does not match the parents', birth certificate of the child should be made available  Minors under the age of 18 may require additional documentation if leaving the country of residence CASE STUDY PATA and Responsible Tourism Practices PATA is a non-profit travel trade association serving government tourist offices, airlines, hotels and other travel-related companies throughout the Asia Pacific region. This regional association provides leadership to the countries committed for the promotion of tourism by coordinating and promoting environmental and economic sustainability, cultural preservation, and social responsibility. PATA engages in the following activities related to sustainability and social responsibility: PATA Charter of Sustainability and Corporate Social Responsibility 216 CU IDOL SELF LEARNING MATERIAL (SLM)

➢➢ APEC/PATA Code for Sustainable Tourism ➢➢ PATA Traveler’s Code ➢➢ PATA Sustainability and Social Responsibility (SSR) Committee Good Practices ➢➢ PATA Gold Awards (including environmental and social engagement) ➢➢ PATA Foundation. The Code for Sustainable Tourism has been adopted by both PATA and APEC as a reflection of strong commitment to tourism growth across the Asia and Pacific region for viable and sustainable tourism. ➢➢ Conserve the natural environment, ecosystems and biodiversity ➢➢ Respect and support local traditions, cultures and communities ➢➢ Maintain environmental management systems ➢➢ Conserve energy and reduce waste and pollutants ➢➢ Encourage a tourism commitment to environments and cultures ➢➢ Educate and inform others about local environments and cultures ➢➢ Cooperate with others to sustain environments and cultures 217 CU IDOL SELF LEARNING MATERIAL (SLM)

The PATA in collaboration with China International Heritage Towns Exposition organizes the China Responsible Tourism Forum (CRTF) every year. The forum aims to help, protect and preserve the heritage and culture of ancient villages in China, while responsibly developing these villages to boost tourism. Consumer travel trends indicate that tourists want to travel responsibly and connect with people and culture in an authentic way. The forum works on the threat that mass tourism poses to these communities and their residents. More importantly, the forum also highlights the value-based tourism activities in those villages. Esteemed international and local Chinese experts discussed the ways of implementing responsible tourism development and exchange of ideas in developing and managing tourist sites and attractions. They are also working towards the sustainable and scientific development strategies for deriving economic benefits from cultural assets. In keeping with PATA’s code for responsible tourism, Bali Discovery Tours embraces a program of environmental and cultural preservation.to adopt practices for conservation of the environment, including the use of renewable resources in a sustainable manner and conservation of non-renewable resources. ➢➢ To emphasize on Conservation of the flora and fauna habitat as well as all cultural sites. ➢➢ To consider the community attitudes and cultural values and concerns, including local custom and belief, in the design and execution of our tour products. ➢➢ to make compliance with all local, national and international environmental laws. ➢➢ to undertake environmentally responsible practices, including waste management, recycling and energy use. ➢➢ To foster an understanding and respect for environmental and cultural conservation values among our management, employees, contractors and customers. ➢➢ To encourage and accept criticism and input from clients and employees in the never ending effort to preserve the natural environment. ➢➢ To share our vision of responsible tourism by providing guidelines and suggestions to our clients at the commencement of all our tour programs. It is however reported that international tour operators are the signatories of the pledge for the responsible tourism practices at the destinations. Many of these practices or principles remain to be the philosophy rather than the policies for implementation due to the lack of harmony between tour operators and the government or destination management agencies. 218 CU IDOL SELF LEARNING MATERIAL (SLM)

Questions 1. What are the responsible tourism practices of PATA? 2. What are the objectives and activities of the China Responsible Tourism Forum? 3. How has the Bali Discovery Tours embraced the PATA’s code for responsible tourism practices? 4. Why many tour operators are failed to obey the responsible tourism practices? 5. Do the responsible tourism practices of PATA remain to be myth or reality? Discuss. 10.4 SUMMARY  Special Passengers (including VIPs, unaccompanied children, aged person, pregnant women, infants, sight- or hearing-impaired passengers, intoxicated passengers, criminal or suspects, confidential secretaries, diplomatic couriers, passengers requiring extra seats for his/her person or Baggage, secret passengers, stretchered persons, disabled and sick passengers, and any other passenger who requires special assistance)  Incapacitated Passengers shall be defined as those with a physical disability or a neurological disorder or with a medical condition, who require individual attention or assistance on emplaning/deplaning, during the flight and during ground handling, which is normally not extended to other passengers. This requirement will be apparent from special requests made by the passenger or by their family or by a medical authority at the time of making a booking.  When persons travelling in a stretcher or incubator, persons with severe immobility impairment, persons with severe hearing or vision impairment, unless accompanied by an escort, who will be responsible for them and their needs on emplaning, deplaning, during the flight and during emergency evacuation.  Disabled passengers are boarded first and deplaned last in order not to interfere with movement of other passengers. Disabled passengers are conveniently seated close to the toilet and on the aisle.  Medical clearance or special forms are not required for Incapacitated Passengers, who only require special assistance at the airport or at the time of embarking or disembarking. 219 CU IDOL SELF LEARNING MATERIAL (SLM)

 Any disease which is believed to be contagious and communicable. Certain diseases or incapacitation which could develop into an unusual behavior or physical condition which may have adverse effect on the welfare and comfort of other passengers. 10.5KEYWORD  PNR ―Passenger name record  BLND: passengers with impaired sight or blind, with or without guide-dog.  DEAF: passengers with impaired hearing, deaf or deaf-mute.  DPNA: passengers with some kind of intellectual or development disability.  WCHR: passengers who can go up and down stairs, and also move around within the plane, but who need a wheelchair or other means for moving between the aircraft and the terminal, around the terminal itself or between airport arrival and departure points.  WCHS: passengers who require help going up or down steps, who need a wheelchair or other means for moving between the aircraft and the terminal, around the terminal itself or between airport arrival and departure points, but who are self-sufficient for moving around inside the plane.  WCHC: completely immobile passengers, who can only move around in a wheelchair or other similar means and who need assistance at all times from the moment they come to the airport until they are seated on the plane, even in seats that are specifically for their situation.  MAAS: passengers who require assistance and are not included in any of the other categories. 10.6LEARNING ACTIVITY 1 Discuss Special Category Passengers ___________________________________________________________________________ ___________________________________________________________________________ 2. Discuss on persons with Disabilities ___________________________________________________________________________ ___________________________________________________________________________ 10.7UNIT END QUESTIONS A. Descriptive Questions 220 CU IDOL SELF LEARNING MATERIAL (SLM)

Short Questions 221 1. What is a special passenger? 2. What are the types of special passengers? 3. What is Wheelchair? 4. Who is a visually challenger passenger? 5. Who is a unaccompanied passenger? Long Questions 1. Discuss the various types of special category passengers? 2. What are the types of passenger an aircraft refuses to carry? 3. What is the category of passengers who require wheel chair? 4. What is the category of passengers who require stretcher and oxygen? 5. What do you mean by medical clearance not required? B. Multiple Choice Questions 1. Medical clearance passengers need only______ a. Assistance b. wheelchair c. stretcher d. oxygen 2. Sufficient wheelchairs are available for _______passengers a. boarding/disembarking b. baggage c. cabin d. crew 3. A request for a stretcher must be made in _______ a. Advance b. after the journey c. during the journey d. at the time of journey CU IDOL SELF LEARNING MATERIAL (SLM)

4. Mentally Challenged passengers are _______without a suitable attendant. a. accepted b. denied c. not accepted d. rejected 5. The _____shall not be permitted to occupy a seat with a visually impaired passenger a. Friend b. relative c. Doctor d. .Dog Answers 1-a, 2-a, 3-a, 4-c, 5-d 10.8REFERENCES Reference books • Bezbarua M.P, Indian Tourism Beyond The Millenium • Burkart&Medlik, Tourism; Past, Present and Future. • Gee, Chuck Y, James C. Makens , Dexter J. L. & Choy, The Travel Industry • Murphy, Peter H, Tourism: A Community Approach Textbooks • Bhatia A.K., Basics of Tourism Management, Sterling Publishers Pvt Delhi, 2010 • Bhatia A.K., The Business of Tourism: Concepts and Strategies, Sterling Publishers Pvt Delhi, 2010 • Inskeep Edward, Tourism Planning: An Integrated and Sustainable Development, John Wiley & Sons Inc Publications, New York. • Kumar MisraSuddhendu Narayan and SadualSapan, Basics of Tourism Management, Excel Books. • Nath Dhar Prem, Development of Tourism and Travel Industry: An Indian Perspective, Kanishka Publications, New Delhi. • Prasad VV Vara, Travel & Tourism Management, Sundari VBT Publications. 222 CU IDOL SELF LEARNING MATERIAL (SLM)

• Sinha R.K., Tourism Strategies, Planning and Development, Common Wealth Publishers • Peter Tarlow, Tourism Security: Strategies for Effective Managing Travel Risk and Safety. Websites • https://www.iatatravelcentre.com/international-travel-document- news/1580226297.htm • https://www.iatatravelcentre.com/ • https://www.united.com/ual/en/us/fly/travel/documentation- requirements/international.html • https://travel.state.gov/content/travel/en/international-travel/before-you- go/travelers-checklist.html 223 CU IDOL SELF LEARNING MATERIAL (SLM)

224 CU IDOL SELF LEARNING MATERIAL (SLM)