OFFICE ORDER 51 It is an order issued by the employer or the authority or senior employees. Office orders contain instructions about work- related information indicated by the organization. The employees are bound to accept it. Office orders are precise and short to the point and they clearly specify information www.cuidol.in Unit-7 (BBA105/BCM105/BTT105/BCA115/BAQ101) All right are reserved with CU-IDOL
FEATURES OF OFFICE ORDER: 52 1. An order in which instructions or instructions are compiled by the person receiving the order. 2. It is a means of communication towards the bottom. 3. It imposes a stamp of authority and people working at the lower level are bound to accept it. 4. It is used to communicate matters related to- • Entry • Transfer • Suspension • Termination of services • Giving/withdrawing some privileges • Promotion • Disciplinary proceedings • Refuse to leave an employee www.cuidol.in Unit-7 (BBA105/BCM105/BTT105/BCA115/BAQ101) All right are reserved with CU-IDOL
CIRCULAR 53 A tool for Internal official communication in an organization between superiors and employees, between departments, amongst the departments. A circular is essentially a letter containing some important information that is distributed to a large number of people. Example:- Invite an entire department for a meeting, or update the dress policy for the whole office. www.cuidol.in Unit-7 (BBA105/BCM105/BTT105/BCA115/BAQ101) All right are reserved with CU-IDOL
SAMPLE OF A CIRCULAR Circular No. ____ 54 25th October 2018 Revised Working Hours All Employees of XYZ Company, This is to inform all employees there will be a change in the working hours of the organization effective immediately. As you know we now do not function on any Saturdays since last month. So we only have 5 working days in a week, a revision in the working hours was necessary to ensure the quality of work does not suffer. Hence one hour will be added to the previous 9 hour work days. The revised working hour will be as follows: Working Days: Monday to Friday (except holidays) Working Hours: 8:30 am to 6:30 pm (These hours will include the one-hour lunch break) All employees are requested to note these new and revised timings. The timings are effective immediately from 26 October 2018. Punctuality and adherence to the new timings are requested. Repeated defaulters will face action. Please contact the HR department or your managers for any queries you may have. ABC, CEO of XYZ Company. www.cuidol.in Unit-7 (BBA105/BCM105/BTT105/BCA115/BAQ101) All right are reserved with CU-IDOL
NOTICE 55 A notice is a written or printed announcement .It is written in order to inform a large number of people about something that has happened or is about to happen It is generally written in a formal tone. Notices are factual and to-the-point. The language used is simple and formal. Example :upcoming event, competition, Lost and found notice or just a piece of information to be delivered to the targeted audience. www.cuidol.in Unit-7 (BBA105/BCM105/BTT105/BCA115/BAQ101) All right are reserved with CU-IDOL
Name of the issuing agency/authority 56 NOTICE Date of issue/Release of the notice Title/Subject of the Event BODY (Date/time/duration/Place/Venue) Authorized signatory (Name, Designation and signature) www.cuidol.in Unit-7 (BBA105/BCM105/BTT105/BCA115/BAQ101) All right are reserved with CU-IDOL
CONTENT OF NOTICE 57 What: What is the notice about? The notice should be clear about what is going to happen (event), or what has already happened (occasion). This is the crux of the message and should be written clearly. There should not be any ambiguity. Where: If the notice is about an event, then the location of such an event must be written clearly. The venue or the location are important details, so make sure to include this in the notice. When: This is the time and the date of the event or meeting. If possible the duration of the event should also be mentioned to people can schedule their time accordingly. Who: This will be who the notice is addressed to. Who all are suppose to adhere to the notice should be clearly mentioned to avoid confusion. Whom: And final detail should be whom to contact or get in touch with. This mentions who the .appropriate authority is to contact www.cuidol.in Unit-7 (BBA105/BCM105/BTT105/BCA115/BAQ101) All right are reserved with CU-IDOL
SUMMARY 58 Business letter- It is a letter written in formal language, used when writing from one business organization to another, or for correspondence between such organizations and their customers, clients and other external parties. Enquiry letters- Letters of enquiry describe what the writer wants and why. Solicited enquiry: An enquiry made in response to the seller‟s advertisement and publicity. Unsolicited enquiry: An enquiry made the buyer‟s own initiative. Enquiry for some favor: An enquiry not about goods but about some other information, may be about some special price or some favorable terms. Routine enquiry: An enquiry made by an old buyer in the usual course of business. Sales Letter- A document designed to generate sales it tries to convinces the reader to place an order; to request additional information; or to lend support to the product or service or cause being offered www.cuidol.in Unit-7 (BBA105/BCM105/BTT105/BCA115/BAQ101) All right are reserved with CU-IDOL
Multiple Choice Questions 59 1) ____________ is preprinted stationery with the organizations name, logo, address, and phone number. a. Letterhead b. Letter c. Enclosure d.Memo 2). The second page to a business letter should have a page heading that includes the following EXCEPT a. Date b. Address c. Page Number d. Reader's Name 3.) When you know the reader's name (Shawn) but not the gender, which is an appropriate salutation? a.Dear Hiring Manager: b.Dear Mr. or Mrs. Shawn Cole: c.To Whom It May Concern: d.Dear Shawn Cole: Answers: 1) a 2) b 3) d www.cuidol.in Unit-7 (BBA105/BCM105/BTT105/BCA115/BAQ101) All right are reserved with CU-IDOL
FREQUENTLY ASKED QUESTION Q:1)What is Prefix? 60 Ans: A letter or group of words added to the beginning of a word to make a new word. Q:2) What is suffix ? Ans: Suffixes are word parts (affixes) that come at the end of the root word or base word Q:3) What is homophone ? Ans: A homophone is a word that has the same sound as another word but is spelled differently and has a different meaning: Q:4What is Homograph ? Ans: Homographs are words that are spelled the same but have different meanings. Q:5.) What do you understand by the term Collocation? Ans :Collocation refers to a group of two or more words that usually go together. Q5. What is meant by Circular? Ans: A tool for Internal official communication in an organization between superiors and employees, between departments, amongst the departments www.cuidol.in Unit-7 (BBA105/BCM105/BTT105/BCA115/BAQ101) All right are reserved with CU-IDOL
REFERENCES 61 1. www.primaryresources.co.uk/english/powerpoints/how_to_write_a_letter.ppt 2. www2.econ.iastate.edu/classes/econ292/deiter/Letterwriting.ppt 3. writing.pppst.com/letters.htmlclassroom.jc- 4. schools.net/samst/Unit1/friendlyletters.ppt 5. https://ylejoe.wikispaces.com/file/view/Formal+letters.ppt www.cuidol.in Unit-7 (BBA105/BCM105/BTT105/BCA115/BAQ101) All right are reserved with CU-IDOL
62 THANK YOU For queries Email: [email protected] www.cuidol.in Unit-7 (BBA105/BCM105/BTT105/BCA115/BAQ101) All right are reserved with CU-IDOL
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