Customer Service_Customer Interaction

Customer Service Pre – Customer Interaction July 13, 2022

Objectives • Understand customer interaction cycle • Know importance & components of pre – customer interaction

Customer Interaction Cycle Customer interaction cycle is various stages of customer interaction. It is broadly divided into three categories; Customer Interaction Cycle Pre Customer Customer Post Customer Interaction Interaction Interaction 3

Pre – Customer Interaction Workplace• At Desk • Grooming Self• At Store• Professionalism • Service Attitude

Activity

Pre – Customer Interaction: Workplace Arranging Desk Log on to all systems Organise all stationery, forms, stamps, vouchers, brochures Organise the workspace

Pre – Customer Interaction: Workplace Store Keep it litter free Use queue management system properly Cleaning and functional setting of workplace Ambient temperature, well lit environment

Pre – Customer Interaction: Self Grooming and Dental care Hygiene General freshness Hair care Make – up & jewellery Attire

Pre – Customer Interaction: Self Professionalism Punctuality Proactiveness Team Spirit – Supporting Colleague Fulfilling commitments Accuracy in Information

Pre – Customer Interaction: Self Service Attitude Trust – Delivering on commitments on time and as expected Sincerity – Being genuine and honest Empathy – Understanding and recognizing the feelings of customer

Group Activity

Summary: • Customer interaction cycle is various stages of customer interaction. It is broadly divided into three categories; • Pre Customer Interaction • Customer Interaction • Post Customer Interaction • Pre – customer interaction includes preparing workplace and self before interacting with the customer

Thank you