MCM603-eL5

IDOL Institute of Distance and Online Learning ENHANCE YOUR QUALIFICATION, ADVANCE YOUR CAREER.

MCOM 2 All right are reserved with CU-IDOL PROFESSIONAL BUSINESS PROFESSIONAL BUSINESS COMMUNICATION-I COMMUNICATION-I Course Code: M Com Semester: First SLM Unit : 9 Unit: 9 www.cuidol.in Unit-9 (MCM-603)

PROFESSIONAL BUSINESS COMMUNICATION-I OBJECTIVES INTRODUCTION 33 After studying this unit, explain the various types of The student will learn the purpose and interview. meaning of an Interview Process Understand the tips for an Interview. The student will be able to differentiate Be prepared for dealing with the Interview Questions. various types of Interviews. Understand the body language required for The student will be able able to learn the three appearing in a interview. processes of Interview. www.cuidol.in Unit-9 (MCM-603) INSTITUTE OF DISTANCE ANADllOrNigLhINt EarLeEAreRsNeIrNvGed with CU-IDOL

Topics 4 > Interview : Meaning, Types. > Tips for Interviews > Stages for Interview. PROFESSIONAL BUSINESS > Frequently asked Questions during Interview. COMMUNICATION-I > Body Language at the time on Interview. www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

INTERVIEW 5 Means “to see between”. It is a meeting between two people where questions are asked and answered to elicit information. According to Scott and others, “an interview is a purposeful exchange of ideas, the answering of questions and communication between two or more persons”. Bingham and others define an interview as a ‘conversation with a purpose”. www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

What is a job interview? 6 Definitions -A job interview is a process in which a potential employee is evaluated by an employer for prospective employment in their company organization or firm During this process the employer hopes to determine whether or not the applicant is suitable for the role. www.cuidol.in Unit-9 (MCM-603) 6All www.BRPTech.com right are reserved with CU-IDOL

Importance of interview 7 ➢ Important for both job seekers and employers as it connects both of them at the professional level. ➢ Assists employers in selecting a right person for a right job. ➢ It helps job seekers to present their job skills and acquire a desired position on merit. www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

TYPES OF INTERVIEW 8 Some interviews may be very formal, others may be very informal and seem like just a chat about your interests. Remember always you are being assessed. www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

Nondirective / Informal Interview 9 ➢ An unstructured conversational-style interview. ➢ The interviewer pursues points of interest as they come up in response to questions. www.cuidol.in Unit-9 (MCM-603) 9Awllwwri.gInhttearvrieewreesxeprevretidsew.ciothmCU-IDOL

Directive / Formal Interview 10 ➢ The directive interview is one in which the job interviewer maintains complete control and walks you through the discussion to uncover what the interviewer wants to know. ➢ An interview following a set sequence of questions. www.cuidol.in Unit-9 (MCM-603) 1A0wllwwri.gphstycahreolroegsyetorvdeady.cwoimth CU-IDOL

Screening Interviews 11 ➢ Screening interviews are generally conducted when an employer has a large applicant pool which they want to narrow down to a more manageable number. They tend to be very short, and the questions will focus on basic qualifications. ➢ Screening is usually done by phone. www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

The Telephone Interview 12 ➢ Companies request an initial telephone interview before inviting for a face to face meeting in order to get a better understanding of the type of candidate. ➢ Benefit is that you can have your notes out in front of you. ➢ You should do just as much preparation as you would for a face to face interview, and remember that your first impression is vital. ➢ Phone interviews may become longer and more detailed if its overseas on video conference. www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

The Panel Interview 13 ➢ Panel interview refers to a type of interview which includes one applicant and several interviewers, often representatives of different departments within a company like the hiring manager and a member of the human resource recruitment team. ➢ These interviews involve a number of people sitting as a panel with one as chairperson. This type of interview is popular within the public sector. www.GuangxiEdu.net www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

The Group Interview 14 ➢ When candidates are required to perform a task in a group the selection is done in a group interview and the candidate along with a group is asked to solve a particular problem. ➢ The performance and behavior is, however, assessed and rated individually. ➢ You may be asked to interact with each other by usually a group discussion. www.cuidol.in Unit-9 (MCM-603) www1.AM4lCl Mricgohmt paeretitriveescelravsesdesw.citohmCU-IDOL

Stress interview 15 ➢ In this form of interview, the interviewer deliberately seeks to make the applicant uncomfortable during the process. ➢ This technique helps identify hypersensitive applicants and those with low or high stress tolerance. ➢ For example, the interviewer may probe into the weaknesses of the individual and put him in an uncomfortable situation hoping to get the candidate to lose his composure www.cuidol.in Unit-9 (MCM-603) 1A5ll wriwgwht.calirpearrtefessetr.vcoemd with CU-IDOL

Competency Based Interviews 16 ➢ These are structured to reflect the competencies the employer is seeking for the particular job. ➢ Usually detailed in the job description so make sure you read it through, and have your answers ready for questions such as “Give me an example of a time you worked as a team and look a leadership role to achieve a common goal.” www.cuidol.in Unit-9 (MCM-603) 1A6ll right are reserved with CU-IDOL

Situational / Behavioral interview 17 ➢ Situational interview: A series of job-related questions which focuses on how the candidate would behave in a given situation. ➢ Behavioral interview: A series of job-related questions that focus on how they reacted to actual situations in the past. ➢ Job-related interview: A series of job-related questions which focuses on relevant past job-related behaviors. www.cuidol.in Unit-9 (MCM-603) 1A7ll right are reserved with CU-IDOL

The Sequential Interview 18 These are several interview with different interviewer each time. Each asks questions to test different sets of competencies. • Unstructured sequential: An interview in which each interviewer forms an interview independent opinion after asking different questions. • Structured sequential: An interview in which the applicant is interviewed sequentially by several interview supervisors and each rates the applicant on a standard form. www.cuidol.in Unit-9 (MCM-603) 1A8ll right are reserved with CU-IDOL

Depth Interview 19 ➢ In such a interview, questions are based upon a specific area of the interviewee’s interest. ➢ The person has to answer in detail. ➢ The academic competence and knowledge is tested thoroughly in such type of interviews. www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

Candidate-order error 20 ➢ An error of judgment on the part of the interviewer due to interviewing one or more very good or very bad candidates just before the interview in question. www.cuidol.in Unit-9 (MCM-603) 2A0ll wriwgwht.habrre.orregserved with CU-IDOL

The Interview Process 21 ➢ Interview acts as a filtering device through which the interviewer screens the desired candidates. It is a method to shorten the candidate list to those who are the required fit in the job profile. ➢ Interview Preparation ➢ First Impression ➢ Information Exchange ➢ Closing the interview ➢ Interview Follow-up www.cuidol.in Unit-9 (MCM-603) www2.A1rellsoriugrhcet sa.rweorreksaebrlev.ecdomwith CU-IDOL

STAGES OF INTERVIEW 22 • PRE INTERVIEW - Preparation • INTERVIEW - First Impression, Information Exchange, Closing the interview • POST INTERVIEW – Follow-up www.cuidol.in Unit-9 (MCM-603) 2A2ll right are reserved with CU-IDOL

Pre-Interview Process 23 ➢ Preparation ➢ Employer Research ➢ Practice Questions practice ➢ What to wear / what to bring www.cuidol.in Unit-9 (MCM-603) www2.As3kllillsrsigtuhdtioa.ruekr.einserved with CU-IDOL

Preparation 24 ➢ Do a SWOT Analysis – Find your strength and Weaknesses ➢ Check Resume for any updation. ➢ Rehearse your answers loudly in front of the mirror to identify any gaps in your delivery and answering techniques ➢ Rehearse a mock interview with a friend/person and seek an honest critical feedback ➢ Do not fumble or get confused during the actual interview. ➢ Find the location so that you know how long it will take you to get there. ➢ Get proper rest the night before. ➢ Arrive early and use this time to freshen up. www.cuidol.in Unit-9 (MCM-603) 2A4ll right are reserved with CU-IDOL

Employer Research 25 ➢ The biggest mistake you can make in a job interview is knowing little to nothing about the company with which you are interviewing! ➢ Read about the company products/ services, operations, history, CEO, international/national partnerships etc. www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

FAQs/Prepare Answers (1/2) 26 ➢ Some frequently-asked interview questions ➢ “Tell me about yourself.” (The interviewer is looking for communication skills and clear thinking about your recent history, not your childhood). ➢ “What is your biggest strength?” (Know your top 2 or 3 strengths and be prepared to discuss each with an example). ➢ “How will you handle stress on the job?” (Provide a good example of how you have dealt with stress in the past. It’s possible that stress can actually help some people perform better!) www.cuidol.in Unit-9 (MCM-603) 2A6ll right are reserved with CU-IDOL

FAQs/Prepare Answers (2/2) 27 ➢ Describe your most significant accomplishment. (Relate the situation, the obstacle and the outcome. Tell what qualities were needed to achieve this. Mention a life experience that illustrates your best attributes ). ➢ What do you see yourself doing in five years? (You should assure the employer that you’re worth the investment in time and training, and that you plan to be around for awhile – learning and contributing more along the way). www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

Body Language for Interview 28 ➢ Body language during interview plays a very important role in making or breaking your career. The expression “actions speak louder than words” holds very true, especially during job interviews. The way you present yourself leaves a significant impact on your interviewer. www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

What to wear/bring 29 ➢ Formals – Well ironed, formal suit, polished shoes, neat hair, minimal jewellery and make-up (girls), look smart and elegant. ➢ Confident Smile ➢ Professional-looking portfolio/briefcase ➢ Two copies of your resume and photographs ➢ Copies of result card ➢ Nice pen and paper for note-taking ➢ Brush/comb, Breath freshener www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

The Interview 30 ➢ Recruiters will size you up in the first 30 seconds of your interview. Make sure that you create a good first impression by being aware of the following: ➢ Good eye contact ➢ The importance of a smile ➢ Firm handshake ➢ Clear, well spoken introduction ➢ Show confidence and poise ➢ Maintain good posture ➢ Be careful with vocal tone. www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

Information Exchange 31 ➢ Listen carefully ➢ Take time with your answers ➢ Respond positively ➢ Focus answers on the needs of the employer ➢ Ask insightful questions, showing your knowledge of the employer and subject. ➢ Give examples and provide details: tell stories that illustrate your achievements www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

Closing the Interview 32 ➢ Mention anything relevant that you feel is important. Repeat your “sales pitch” as you show enthusiasm for the job. ➢ Take the employer’s business card and thank him/her. ➢ Ask what the next step in the hiring process is, if you get confirmed. www.cuidol.in Unit-9 (MCM-603) 3A2ll right are reserved with CU-IDOL

Interview Follow-Up 33 ➢ Send a prompt thank you letter or email. ➢ Follow up if you have not heard from the employer in the time period earlier specified. www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

Interview Don’ts 34 ➢ No bad manners or rudeness (treat all office staff nicely) ➢ DON’T whine or complain about others or about your ‘bad luck.’ ➢ DON’T be a know-it-all. ➢ DON’T try to be funny (but a genuine sense of humor is a good thing). ➢ DON’T discuss salary or benefits until you have been offered a job. www.cuidol.in Unit-9 (MCM-603) 3A4ll right are reserved with CU-IDOL

Top 10 Interviewing Blunders! 35 ➢ Don’t prepare ➢ Dress inappropriately ➢ Poor communication skills ➢ Cell phone goes off ➢ Talk too much ➢ Don’t talk enough ➢ Fuzzy facts ➢ Give the wrong answer ➢ Badmouthing past employers ➢ Forget to follow up www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

General Interview Preparation 36 Here’s a list of questions that you should consider your answers for when preparing… • Why do you want this job? • Why are you the best person for the job? • What relevant experience do you have? • Why are you interested in working for this company? • What can you contribute to this company? • What do you know about this company? • What challenges are you looking for in a position? • Why do you want to work for this company? • Why should we hire you? www.cuidol.in Unit-9 (MCM-603) 3A6ll right are reserved with CU-IDOL

Summary 37 ❖ Interview Means “to see between”. It is a meeting between two people where questions are asked and answered to elicit information.“An interview is a purposeful exchange of ideas, the answering of questions and communication between two or more persons. ❖ Panel interview refers to a type of interview which includes one applicant and several interviewers, often representatives of different departments within a company like the hiring manager and a member of the human resource recruitment team. ❖ Stress Interview refers to an interview, the interviewer deliberately seeks to make the applicant uncomfortable during the process. www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

FAQ 38 1. Define Interview. Ans: Interview Means “to see between”. It is a meeting between two people where questions are asked and answered to elicit information.“An interview is a purposeful exchange of ideas, the answering of questions and communication between two or more persons 2. What are the Stages in a Interview? Ans- Pre Interview, Interview and post interview.(for more information see page no 240 and 241 ) 3.What are the various type of interview ? Ans: Structured (Formal),Unstructurected (Informal),Stress, Competencies based Interview,panel Interview, Telephonic interview. .(for more information see page no 230 ) www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

MCQ 1. Which of the following stages of an interview should take the longest time to complete? 39 (a) Pre Visit (b) Resume Review (c) Question and answer (d)Closing 2. The final activity in the interview process is (a) The handshake (b) Negoation (c) Thank you note (d) follow up 3 A kind of interview which creates anxiety among interviewees by putting pressure to see how applicant responds is known as (a) Stress Interview (b) Telephonic Interview (c) Informal (d) Panel Interview 4. Panel Interview (a) Are not used often (b) are more expensive (c) Are always used (d)are challenging www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

References 40 1. Guffey,M.E and Loewy,D (2016), Essential of Business Communication ,10e,United States, Cenage Learning. 2. Covey, Stephen R (2012), Style Guide for Business and Technical Communication , 5/e,USA:Franklin Covey Co . 3. www.businessnewsdaily.com/5836-top-interviewing-skills.html 4. www.interviewskills.com.au 5. www.ceswoodstock.org/job_search/intervuintro.shtml 6. https://www.udemy.com/find-a-job-interview-skills-training-course www.cuidol.in Unit-9 (MCM-603) All right are reserved with CU-IDOL

41 THANK YOU For queries Email: [email protected] www.cuidol.in Unit-9(MCM-603) All right are reserved with CU-IDOL