Emmanuel CV revised 2021

Gidudu Emmanuel Robert Date of Birth: 02-January-1989 | Religion: Anglican | Address: Mbale, Uganda | Languages Known: English, Lumasaba, Luganda, Lusoga, and Kiswahili (basics) | Contacts: [email protected] +256-772364905 PROFILE Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. I am a self-driven, motivated and result oriented person whose ambition is to meet the set targets with minimal supervision. Dependable and goal oriented IT specialist with 4+ years of experience supporting clients and staff with various hardware and software related issues, providing IT technical customer service support to diverse clientele in a variety of work departments and environments. I have experience in Graphics designing specializing in Photoshop and After Effects, Full stack Web/System development and customization specializing in html5, Css, Bootstrap, JavaScript, Php, MySQL and online web creation tools. PROFESSIONAL EXPERIENCE Uganda Christian University College Mbale – 2018 – Up to Date Information Technology Support Staff Computer Lab Administrator/ Computer lab Duty Officer  Supporting departmental administrative assistants with registering students into the UCU- Alpha Management System.  Compiling and Uploading students Results to UCU Alpha Management System  Providing in-depth Technical Support and consultation to clients and staff  Enterprise Resource Planning with Dolibarr (implementation, customization, installation and maintenance)-freelance  E-learning with Moodle-freelance  Customer Relationship Management, Project Management and Collaboration with Bitrix24.  Web and System Designing, Graphics Designing -freelance  Installing, configuring and troubleshooting software and computer systems.  Supporting the implementation of new solutions or applications.  Researching, analyzing, and testing applications and system software for user compatibility.  Running training sessions and workshops.  Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. Ministry of Health Mbale Region Covid-19 Coordination -2020 Administrative Assistant  Provided day-to-day administrative support to the response pillars.  Ensured office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times.  Coordinated schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current of necessary company news and information  Operated photocopy equipment, and printer jobs

Post bank Uganda-Mbale-2017- Trainee/Internee  Created bank accounts  Debited and Credited Bank accounts with Finacle  Provided customer care  Conducted Loan Processing  Audited processed daily transaction activities. Parliament of Uganda-Kampala-2014 Trainee/Internee  Conducted and a number of System installations and maintenance and upgrades.  Conducted Hardware installation and servicing.  Conducted Network installation and maintenance. SUMMARY OF TECHNICAL SKILLS:  System /Software Installation, maintenance, Troubleshooting Administration Skills with Windows, Linux (basics), Mac (basics) Environments Skills.  MS Office suite skills with Word, Excel, PowerPoint, Outlook, Access, OneNote.  Writing skills with WordPress, SEO, Yoast, journalism, technical writing, ghostwriting.  Social Media marketing skills with Facebook, Twitter, LinkedIn, Instagram, posts, giveaways, customer interaction.  Productivity skills with Trello, Slack, Asana, Todoist, Zapier, Basecamp.  Graphical skills with Photoshop, After effects, Illustrator, InDesign, Acrobat, Free Hand, Corel Draw.  Full stack Web/System development and customization skills with HTML, CSS, Javascript,bootstrap,MySQL,PHP, WordPress, Content Management Systems (CMS). Enterprise Systems. Payment Processing, Automated Billing Systems, Customer Relationship Management (CRMs like Oracle Netsuite or Salesforce), Business Continuity Planning, Enterprise Resource Planning (ERPs like Dolibarr,SAP, Oracle). EDUCATION Uganda Christian University College Mbale 2019 –2022 Masters in Information Technology. (Finalizing Research soon to graduate possibly March 2022) Uganda Christian University College Mbale 2015-2018 Bachelors of Science in Information Technology. HOBBIES AND INTERESTS  Exercise such as Football and Cricket player.  Volunteering, community service or charity work.  Learning and building on ICT skills.  Writing or Creating Music/Sound with Fruit loops.  Playing video games such as FIFA. References Available Upon Request