PRIORITIZINGPOSITIVESAbout this classThis course will open with a discussion around the difference(s) between organizing and prioritizing –two very different concepts. We will explore some techniques to promote effective prioritization. Classformat will include instructor facilitated discussions - Class format will include 2-3 breakouts withfollow up discuss with the group - Instructor will share real life personal and corporate experience(s).PrerequisitesSuggested Reading: Mind Shifting – Focus for Performance; Joshua Ehrlich, Ph.D.; Be the Hero; Noah Blumenthal Leading Principles, Inc.; Stephen CoveyWho should attendSupervisors, Managers, Section Manager, ExecutivesWhat you will learnMeaning of Positives • Setting Realistic Goals • Prioritizing Positives • Concept of PassionLength3.5 hours 48
SHATTERING YOUR TYPICAL CUSTOMER SERVICE About this class Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this course takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should. Prerequisites N/A Who should attend General Audiences, Team leaders, Supervisors, Managers, Aspiring leaders What you will learn Customer Service Doesn’t Come Naturally • Mutually Assured Dissatisfaction and Getting Beyond Broken • Conformity Is Contagious: Creating a Company Culture • Emotional Roadblocks: Helping Employees Overcome Length 3.5 hours49
UNDERSTANDINGCOMPENSATION &PERFORMANCEPAYAbout this classThis course explains the Manatee County compensation structure, in addition to teachingsupervisors/managers how to communicate our performance pay program.PrerequisitesN/AWho should attendSupervisors, Managers, Section Manager, ExecutivesWhat you will learnManatee County Compensation Structure • Communicating Pay for PerformanceLength3.5 hours 50
VALUINGDIVERSITY About this class Valuing diversity recognizes differences between people and acknowledges that these differences are a valued asset. Multicultural education is an important component of valuing diversity. It respects diversity while teaching all employees to become effective and inclusive. With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. Prerequisites N/A Who should attend General audiences, Team leaders, Supervisors, Managers, Aspiring leaders What you will learn Identify the key differences among culture • Learn different techniques for working in a culturally diverse organization • Recognize that different cultures view things differently and these divergent views can be mutually beneficial • Move cultural diversity forward through knowledge and understanding • Value cultural diversity as an effective leadership tool Length 3.5 hours51
WEBEOCAbout this classWebEOC is the Web-Enabled incident management system used by Manatee EOC for handling crisisinformation and emergency response.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnThis class will assist users on how to navigate through WebEOC’s tools, default set of boards, andhow they are implemented by Manatee County’s EOCLength50 minutes 52
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BEHAVIORALBASEDINTERVIEWINGAbout this classMany interviewers believe this to be a more accurate way to measure a candidate than situationinterview questions, such as, “What would you do if…?” Research shows that behavioral interviewing is55% predictive of future on-the-job behavior, while traditional interviewing is only 10% accurate.PrerequisitesStudents should have a basic understanding of conducting an interview.Who should attendTeam leaders, Supervisors, Managers, aspiring leadersWhat you will learnTake the right steps to prepare for every interview • Create behaviorally anchored interview questions •Identify job related behavioral competencies • Avoid legally problematic questionsLength3.5 hours 54
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EOC:Shelter OperationsTrainingAbout these coursesHurricane season will soon be upon us. During a county emergency, you may be asked to work at a shelter.Are you prepared? This online training course covers what to expect when working in a shelter.PrerequisitesN/AWho should attendEmployees who may be assigned shelter detail during an emergencyWhat you will learnUnderstand how shelters are managed • key areas in a shelter • organizing a shelter and how a shelter operatesLengthSelf-paced online learning 56
IT: Security Essentials About these courses This course introduces users to security issues that are commonly encountered in day-to-day business and personal activities. It is an excellent option for new-hire education and as a yearly refresher course. Prerequisites N/A Who should attend All Employees What you will learn Identify and avoid potential security ricks in the workplace • Staying safe in public places • Securing the workplace • Securing corporate data and systems • working safely outside the office Length Self-paced online learning57
MICROSOFT:Word Level 1About these coursesIn this course you will learn the essential skills needed to effectively use Microsoft® Word 2013. These skillsinclude formatting documents, including page setup, document themes, inserting headers and footers, pagenumbers and watermarks. This course also reviews how to customize document views, including the ribbonand quick access toolbar, adding meta-data, using the show/hide button, and recording and using macros.PrerequisitesN/AWho should attendAll EmployeesCoursesOpening Word • Understanding the Word interface • Changing the quick access toolbar • Navigating adocument • Getting Help • Using the mini toolbar • Using backstage view • Unpinning the ribbon • Workingwith the ribbon • Using compatibility mode • Using save as • Understanding File Formats • Pinning recentdocuments • Inserting text • Deleting text • Saving a file • Clarifying Mouse Pointers • Adding a blank page •Moving Text • Creating New Documents • Inserting Page Breaks • Adding a page border • Using the spelling andgrammar checker • Inserting section breaks • Changing Margins • Finding Data • Replacing Data • Using theRuler • Setting Ruler Tabs • Using Format Painter • Using Paragraph Borders • Show Formatting • Adding Bullets• Creating Numbered Lists • Aligning Text • Using Line Spacing • Changing Paragraph Spacing • Inserting PageNumbers • Creating Section Headers • Inserting a first page footerFormatThis self-paced bundle contains multiple modules and an assessment which requires a score of 80%or better for certification. 58
MICROSOFT: Word Level 2 About these courses In this course you will learn how to perform advanced editing and formatting, create tables and charts, and use the outline view and master documents and sub-documents. Create and manage indices and references, and add and manage Quick Parts, including custom fields. Prerequisites Word Level 1 Who should attend Students who wish to begin taking advantage of the higher-level functionality of Microsoft® Word 2013 Courses Embedding a PDF in Word • Using Watermarks • Choosing a page color • Locking Track Changes • Using Simple Markup View • Inserting and Deleting Comments • Inserting Footnotes and Endnotes • Editing Footnotes • Restricting Format • Using File Sharing Passwords • Inspecting Documents • Making Documents Read Only • Encrypting Documents • Restricting Edits • Removing Links • Creating Bookmarks • Removing a Bookmark • Creating Cross References • Updating a Cross Reference • Generating References • Removing Cross References • Creating a New Style Set • Using the Style Inspector • Creating Styles from the Dialogue • Revealing Formats • Clearing Formatting • Choosing a Theme • Creating a Theme • Choosing a Style • Adding Text Styles • Updating Styles • Removing Styles • Inserting a Chart • Formatting Charts • Inserting a Table • Resizing Columns and Rows • Converting Tables and Text • Changing Text Direction • Sorting Table Data • Creating Quick Tables Format This self-paced bundle contains multiple modules and an assessment which requires a score of 80% or better for certification.59
MICROSOFT:PowerPointLevel 1About these coursesThis Microsoft PowerPoint training course aims to provide new PowerPoint users with the essentialsskills needed to create, edit and present professional looking presentations using text, tables,diagrams, charts and pictures as well as providing presentations tips.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnDefining PowerPoint Presentations • Exploring Backstage View • Using the Ribbon In PowerPoint • Using theQuick Access Toolbar • Using Contextual Tabs • Using Galleries • Using the Mini Toolbar • Opening Documents• Creating Presentations • Saving and Saving as • Setting Up Presenter View • Using Presenter View • Use SlideZooming • Adding Text • Sizing Text Boxes • Rotating Text Boxes • Moving Text Boxes • Add Clip Art • AdjustingClip Art • Adjusting Fill Color Lines • Working with 3D Objects • Merging Shapes • Applying SmartArt Styles• Choosing SmartArt Graphics • Working with SmartArt • Customizing the Ribbon • Add Effects to Images •Choosing a Picture Shape • Removing the Background from a Picture • Choosing a Picture Border • EmphasizeTables • Selecting Table Size • Choosing Table Styles • Changing Shading • Changing Borders • Set PresentationType • Choose your Slide Show Options • Hiding Slides for a Show • Using Rehearsed Timing • RecordingNarration • Edit Videos • Selecting Sounds • Using Sound OptionFormatThis self-paced bundle contains multiple modules and an assessment which requires a score of 80%or better for certification. 60
MICROSOFT: Excel Level 1 About these courses If you’re new to Excel or are going to be using Excel in the future, you’ll need to understand the fundamentals. This course introduces you to the power of Microsoft Excel starting from the beginning. You’ll learn how to open and close files, how to enter formula into a cell, build basic charts and format a spreadsheet. You’ll learn how to use the most important features of Excel. Prerequisites N/A Who should attend All Employees What you will learn Understanding the Excel Interface • Getting Help • Working with the Ribbon • Using the Quick Access Toolbar • Using the Mini Toolbar • Selecting Cells • Editing Cell Content • Using Copy and Paste • Using Cut and Paste • Using Find • Inserting and Deleting Rows • Inserting and Deleting Sheets • Inserting and Deleting Columns • Renaming Worksheets • Moving Worksheets • Creating a Workbook • Navigating a Worksheet • Saving a Workbook • Changing Margins • Specifying Orientation • Applying Font Attributes • Specifying Cell Formats • Adding Borders • Applying Fill Color • Merging Cells • Unmerging Cells • Wrapping Text • Changing Cell Orientation • Modifying Cell Alignment • Freezing a Window • Splitting a Window • Using Basic Formula Operators • Revising a Formula • Understanding Relative and Absolute • Using AutoSum • Using Flash Fill • Editing Links • Creating Links • Previewing Documents • Printing a Selection • Printing the Current Sheet • Using Page Break Preview Format This self-paced bundle contains multiple modules and an assessment which requires a score of 80% or better for certification.61
MICROSOFT:Excel Level 2About these coursesIn this course you’ll learn create advanced workbooks and worksheets that can help deepen yourunderstanding of organizational intelligence. The ability to analyze massive amounts of data, extractactionable information from it, and present that information to decision makers is at the foundation ofa successful organization that is able to compete at a high level.PrerequisitesExcel Level 2Who should attendStudents who wish to begin taking advantage of the higher-level functionality of Microsoft® Excel 2013What you will learnAdding Text Boxes • Using SmartArt • Drawing Graphics • Inserting WordArt • Inserting Symbols • InsertingOnline Pictures • Using Sparklines • Protecting a Workbook • Using Timelines • Defining a PivotTable • Filteringa PivotTable • Exploring Charts • Printing Charts • Modifying a Data Range • Moving and Sizing Charts •Specifying the Data Series and Legend • Adding a Background Image • Saving a Template • Performing aVLOOKUP • Working with COUNTIF • Using SUM IF • Using the IF function • Evaluating Payments • Workingwith ROUND • Using TRANSPOSE Function • Using the Name Manager • Defining Names • Defining Ranges •Working with General Settings • Using the Function WizardFormatThis self-paced bundle contains multiple modules and an assessment which requires a score of 80%or better for certification. 62
MICROSOFT: Outlook 1 About these courses In this course you will learn to manage your emails, calendar events, contacts and tasks. Learn Outlook’s most valuable communication tools and acquire handy tips and tricks that can be applied in a professional environment. Prerequisites N/A Who should attend All Employees What you will learn Marking for Follow-Up • Setting Message Options • Adding Attachments • Editing Attachments • Ignoring Conversations • Using Quick Steps • Managing Your Flood of Email • Requesting a Confirmation for a Message • Opening and Saving Attachments • Replying and Forwarding • Using Instant Search • Organizing Messages • Moving a Message • Saving a Message to a Windows Folder • Opening an Outlook Folder • Creating and Deleting Folders • Introduction to the Calendar • Setting Calendar Options • Creating and Editing Personal Appointments • Setting Reminders for Appointments • Adding Holidays to your Calendar • Scheduling a Meeting • Creating a Recurring Meeting • Vacation and Out of Office for your Calendar • Creating a Modern Meeting • Setting the Status of an Appointment • Using the System Address Book • Searching for Names • Setting Address Book Options • Requesting Calendar Access • Printing a Calendar • Printing a Message • Introduction to Contacts and Using Views • Adding a Contact Format This self-paced bundle contains multiple modules and an assessment which requires a score of 80% or better for certification.63
MANATEE COUNTYPOLICY ANDPROCEDURESAbout these coursesExcellence in government public service is attained, in part, through personnel systems that reflectmerit principles and sound administrative management. It is the intent of Manatee County’s Board ofCounty Commissioners that its Personnel Policies, Rules and Procedures Manual provide firm and cleardirection to its employees. To this end, every reasonable effort is made to protect the personal rights andprivileges of individual employees. In this course bundle, you will review 24 training modules that coverManatee County’s policies and procedures. At the completion of the 24 modules, you are required to pass a 50question exam, with a score of 80%, to successfully complete the course.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnClassification and Pay • PlanCode of Ethics • Discipline and Discharge • Drug-Free Workplace •Employee Complaint • Employment • Employee Performance Evaluation Policy • Holiday Policy • Leaves ofAbsence • Employee Recognition Program • Illegal Discrimination or Harassment • Personnel Files LaborManagement Relations • Non-Disciplinary Separations from County Employment • Outside Employment,Enterprise and Business • Pay, Hours of Work and Workweek • Probationary Period • Travel Time Policy •Uniform Policy • Vehicle Use Policy • Professional Development Policy • Workplace Violence and ThreatsLength6.0 hours 64
PREVENTING DISCRIMINATION AND HARRASMENT FOR EMPLOYEES About these courses This course covers important topics are discrimination and harassment as it applies to an employee at Manatee county. Prerequisites N/A Who should attend All Employees What you will learn Definitions of discrimination • Harassment and sexual harassment • Discrimination and harassment laws • Reasonable accommodation • Consequences of discrimination and harassment • Behaviors that lead to a hostile environment • Workplace bullying • Harassment and bullying via social media • Stopping and reporting harassment and discrimination Length Self-paced online learning65
PREVENTINGDISCRIMINATIONAND HARRASMENTFOR MANAGERSAbout these coursesCreating and maintaining a culture of mutual respect and dignity is central to your organization’s success.To achieve this you must commit to providing a workplace that is free from discrimination, harassment,bullying and retaliation. These types of workplace misconduct often lead to such negative consequencesas lowered employee productivity, diversion of organization resources, lost potential profits and reputationalharm. Experience shows that many claims of discrimination and harassment stem from well-meaning but ill-informed managers that don’t respond appropriately to events they either observe directly or that are broughtto them by a team member.PrerequisitesN/AWho should attendSupervisor, Managers, DirectorsWhat you will learnThe role of a manager/supervisor • Responding to complaints of discrimination or harassment • Theimportance of documentation • Internal investigations • Understanding and preventing retaliationLengthSelf-paced online learning 66
UNDERSTANDING PAYMENT CARD INDUSTRY DATA SECURITY STANDARD About these courses The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that cardholder data is processed, stored, and transmitted in a safe and secure manner. Any organization that accepts, processes, or transmits cardholder data must comply with PCI DSS requirements. Prerequisites N/A Who should attend Employees who handle credit card information What you will learn Better manage credit card data • understand PCI DSS requirements • securely handle records and accounts • and act upon security breaches Length Self-paced online learning67
SAFETYCOURSESAbout these coursesManatee County Government Safety courses are designed promote workplace safety and health and to makeworkers more knowledgeable about workplace hazards and their rights.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnKnowledge and skills needed to do their work safely and avoid creating hazards that could place themselvesor others at risk • Awareness and understanding of workplace hazards and how to identify, report, and controlthem • Specialized training for when work involves unique hazardsLengthEach course runs between 15 minutes and 1 hourCoursesSee following pages 68
Back Safety For many employees, back injuries are something that “happens to the other person... not to me.” Yet four out of five people will experience some type of back problems during their lives. And many back injuries are caused by common activities experienced both on and off the job... such as lifting, climbing, reaching, etc. This course emphasizes the importance of overall back care, both at work and at home, including exercises and weight control. Approximately 30 Minutes Basic Electrical Safety Basic Electrical Safety in the Workplace course gives a basic understanding of electricity. There are different types of electricity or electrical energy; low voltage, high voltage, static electricity, alternating current, direct current, and so on. This course is designed to make you more aware of electrical safety. It’s important to understand how electricity works and preventing shocks. Approximately 15 Minutes Bloodborne Pathogens This course is designed to provide an understanding of bloodborne pathogens, modes of transmission and methods of prevention. Bloodborne pathogens training is required if you anticipate coming in contact with blood or other potentially infectious material as part of your job duties. Health care facilities require bloodborne pathogen training and exposure plan. In addition to health care facilities, industrial nurses, first aid providers, emergency responders can also be exposed to bloodborne pathogens and require training. Proper procedure in disposal of contaminated materials is discussed. Approximately 30 Minutes Bucket Truck Safety Bucket trucks are also known as aerial lift trucks. This equipment is used in every industry and comes with risks and hazards. Bucket trucks are used to elevate personnel to tasks above the ground. Serious injuries and deaths have occurred in construction, mining, tree trimming, public works and fire fighting. Common falls and electrocution are the hazards when operating this equipment. This course focuses on safe operation of the bucket truck. Approximately 15 Minutes69
Commercial Mower SafetyCommercial Mower Safety program focuses on the safety features of this equipment, maintenanceand accident prevention tips. The same, if not more caution should be exercised when operating amower as driving an automobile. The reason for the caution is quite obvious - mowers are dangerousif you don’t follow proper procedures and safety rules. When you do follow the rules, mowers aregreat labor saving devices and they are safe to use. Most safe operating rules and instructions applywhether you’re using a riding mower or a walk-behind mower.Approximately 15 MinutesForklift Operator SafetyThe Forklift Operator Training program reviews the engineering principles, safe operating proceduresand maintenance of forklifts. - A forklift operator’s job is to move material efficiently and quickly.Persons operating a forklift must be trained and authorized by the company before being assigned tooperate a forklift. It is important to understand the engineering principles of the forklift equipment.Speeding and violating safety procedures can result in damages and injuries.Approximately 30 MinutesHazardous Energy SourceThe purpose of lockout/tagout is to prevent machinery or equipment from unexpected startup orrelease of hazardous energy while machinery is being serviced. The lockout/tagout program does notinclude cord and plug connected equipment. This course can also be called Control of HazardousEnergy because when you lockout/tagout, the purpose is to control all hazardous energy of themachine or equipment. This course focuses on procedures for lockout/tagout with emphasis onsafety. Major requirement for anyone working with machinery and other processes.Approximately 30 MinutesHeat StressDuring summertime, the risk of heat illness or dying of over-exposure from the effects of heatbecomes greater. Workers whose jobs are outside are at risk as well as professional athletes. Thisprogram talks about heat cramps, heat exhaustion, heat stroke and prevention of these heat-relatedillnesses.Approximately 30 Minutes 70
Irrigation Safety This short training course is only part of your training. Your supervisor will provide additional training and will be able to answer any questions you may have about the job or about safety. This particular training course is designed to provide basic safety information relating to irrigation and irrigation pipes. This course is quite important because there have been injuries because workers did not know or they did not follow the safety rules when working around irrigation equipment. Approximately 15 Minutes Ladder Safety Landscape workers have a lot of responsibility maintaining parks, highways and other areas that provide enjoyment for a large number of people. They are also responsible for fire safety in these areas. The equipment, chemicals and techniques used can be hazardous. This course focuses on safety awareness in landscape maintenance. Approximately 15 Minutes Landscape Maintenance Safety Landscape workers have a lot of responsibility maintaining parks, highways and other areas that provide enjoyment for a large number of people. They are also responsible for fire safety in these areas. The equipment, chemicals and techniques used can be hazardous. This course focuses on safety awareness in landscape maintenance. Approximately 30 Minutes Personal Protective Equipment Personal Protective Equipment is protection from hazards in the workplace. There is always a need for personal protective equipment on many jobs performed in the workplace. Personal protective equipment is one of the best ways to protect your health and safety. There are eye, noise and chemical hazards in the workplace and it is in the best health interest to wear protection. This program will review the types of protective protection equipment that are available and their use with an emphasis on safety. Approximately 30 Minutes71
Restroom CleaningBuilding managers across the country really are missing out on an important chance to make a goodimpression. Fifty-percent of the publics complaints about buildings concern the upkeep of restrooms.There is an increase in public awareness of what one can get from dirty restrooms. The industry isworking hard to come up with better cleaning systems.This course covers types of cleaning tools, products and proper safety procedures.Approximately 30 MinutesSkid Steer SafetySkid steer equipment has become the number one workhorses for public works and construction.With trenchers, plows, grapples, buckets and hoes and hydraulic breakers as attachments, theirversatility is limitless. Manufacturers of this equipment include Bobcat, John Deere, CAT, and NewHolland to name a few. This equipment can stop on a dime, spin in circles, climb, dig and a variety ofother tasks. As interesting as they are to operate, there are potential risks to the operator and thoseworking around them. The primary reason for injuries lies with untrained workers. Operators must betrained and qualified to operate the skid steer.Approximately 30 MinutesTaking Care of EquipmentJanitorial equipment and supplies are expensive. It’s important to properly store, use, handle andmaintain cleaning supplies and equipment. This course is about taking care of your equipment andusing the appropriate materials for the job to reduce waste and costs.Approximately 15 Minutes 72
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DEFINITIONS& TERMSPracticeTraining techniques in which learners actively perform behaviors, practice interactions, communicatefor a desired outcome, and/or solve a dynamic problem. Practice sessions reinforce learning and helppeople apply new information, skills, and techniques.TechnicalTechnical: Of, relating to, or derived from a technique; having special skill or practical knowledgeespecially in a mechanical or scientific field and/or used in or peculiar to a specific field or profession;belonging or relating to a particular subject; of, relating to, or involving the practical, mechanical, orindustrial arts or the applied sciences.Web Based Training (WBT)Web-based training, also known as e learning, is anywhere, anytime instruction delivered via theinternet or a corporate intranet to browser-equipped learners. There are two primary models of web-based instruction: synchronous (instructor-facilitated) and asynchronous (self-directed, self-paced.)Instruction can be delivered by a combination of static methods (learning portals, hyper-linked pages,screen cam tutorials, streaming audio/video, and live web broadcasts) and interactive methods(threaded discussions, chats, and desktop video conferencing.)PerformanceWork completed in terms of employment; the execution or accomplishment of work, acts, or behavior,which is measurable.Instructor Led Training (ILT)ILT (instructor-led training) usually refers to traditional classroom training in which an instructorteaches course to a room of learners. The term is used synonymously with on-site training andclassroom training. 74
Learning Learning: A cognitive and/or physical process in which a person assimilates information and temporarily or permanently acquires or improves skills, knowledge, behaviors, and/or attitudes. Blended Learning Blended learning is a learning approach that includes the use of appropriate combinations of information technologies including videoconferencing, audio conferencing, Internet, CD-ROM, and other media, combined with appropriate learning technologies, on-site facilitated activities and strong learner support systems Certification Certification is the awarding of a credential acknowledging that an individual has demonstrated proof of a minimum level of knowledge or competence, as defined by a professional standards organization. Professional certification can be used as a screening tool and as verification of an individual’s skills or knowledge. E-Learning E-learning (electronic learning) covers a wide set of applications and processes, such as web-based learning, computer-based learning, virtual classrooms and digital collaboration. It includes the delivery of content via the internet, intranet/extranet (LAN/WAN), audio- and videotape, satellite broadcast, interactive TV, CD-ROM, and more. Learning Management System (LMS) A learning management system (LMS) is a software application or web-based technology used to plan, implement, and assess a specific learning process. Typically, an LMS provides an instructor with a way to create and deliver content, monitor student participation and assess student performance. Orientation New team member orientation is the process utilized for welcoming a new team member into an organization. Generally, it contains information about safety, the work environment, the new job description, benefits and eligibility, company culture, company history, the organization chart and other relevant information critical to working in the new company.75
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