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December 7, 2015WITHIN THIS ISSUEProject Milestones | Symphony | CMMi | Know your team members | The Canon-Capgemini journey | “I Am Impressedby the Way You Embrace the Canon Brand!” Dear Team, Welcome to the first Capgemini Newsletter for Canon! We at Capgemini have continuously strived to align ourselves to developments at Canon. This time, we set the appropriate governance based on your upcoming programs while ensuring that there is no impact on our delivery standards. We now have a re-organized account and delivery structure in place so that we're mobilized globally as One Team with Canon, simplifying how we engage with you, and what we believe is fundamental to a lasting partnership. In August, we had the pleasure of hosting some of your key people in Mumbai for a floor walk with the project team and participate in some interesting workshops. It was a great opportunity for us to understand your ambitions and plans. We feel encouraged by the results of the last satisfaction survey (OTACE), and truly appreciate the trust you have shown in us. We also acknowledge the room for improvement in certain areas and are confident to address it with our revitalized set-up. Understanding your priorities better, we will continue to work hard to improve business value, quality of services delivered, as well as bring relevant thought leadership and innovation to you. The purpose of this quarterly newsletter is to give you a delivery update around some key highlights from the last quarter and the next steps planned. We also aim to share thought leadership nuggets and articles that might be of interest to you. Hope you find this useful and we look forward to your feedback. Let us together take this relationship to greater heights. Amitab Srivastav Account Executive

UPGRADESSerena PVCS upgrade and migration –1. OS upgrade from Windows server 2003 SP2 to Windows server 2012 R22. Serena PVCS Version from 8.0.0.1 to 8.5.0.0OBIEE application upgraded from version 11.1.1.6.9 to 11.1.1.7.xRMAN DB merge, upgrade and migration project1. We now have a single consolidated Database for all non-production and production database backups compared to two databases earlier2. The Database has been migrated from Aix 5.3 and RHEL 3 to Aix 7.1 platform3. The Database has been upgraded from 10g (10.2.0.3) to 11g (11.2.0.4)4. Hardware changes from - a. Unsupported b. Power 5 system to latest Power 7 system c. Decommissioned two servers - a. Linux server – unsupported hardware and OS b. Aix Server - P5 Hardware and Aix 5.3MAJOR RELEASES  Generations: With this program, Canon’s Online Store is live for business in UK and Ireland. The upcoming release R2.2, will open Canon’s Online Store for business in the Netherlands, Germany, Italy and France.  Direct/ Indirect: Unity programs Direct and Indirect House focus on Canon’s business transformation into new model/ technology. With the June release, CBS Credit Checks and AR Migration were moved to R12 Foundation and in the October release new NSO will go-live for CBS and CCI Credit Check & AR Migration will move to R12 Foundation as well. <update status>  Mobile optimization: This release was implemented to make the Canon Internet sites mobile ready, so that irrespective of the device, the website’s design and layout is easy to use and fully functional.  DPS change from Windows service to a Web Service: This was a technical change made to enable Experience manager functionality on staging websites. This change has brought major performance improvement on the websites allowing faster page load.  UGC Gallery: It was done to implement the Image Gallery functionality on Canon’s websites so that any end user can sign in and upload their images. It uses SDL Media Manager for image moderation and hosting purposes.  Webform: Store and forward mechanism was designed in Webform to handle end user requests seamlessly if middleware was down. Earlier, during planned middleware outages, a banner was displayed on Webform. Also, the webform requests raised by

end users would be lost. This change has covered both these aspects and improved end user satisfaction. Bazaar Voice: Ratings and reviews tab has been implemented on Canon product pages. This allows end users to see ratings for Canon products and at the same time provide their own reviews and ratings. Security enhancements were done on eCRM application and integrated with eCommerce platform.MIGRATIONS  Serena PVCS License Migration- The Serena version control software (i.e. PVCS) was using the license from the old server. We therefore migrated the license manager from old to new server. This has removed the dependency on the old server and it can now be decommissioned safely.  CAM Tool has been migrated to Windows 2012 server. Tammonet and few other applications are also in the pipeline.  Multiple LN applications have been decommissioned across multiple NSO’sNEW SCOPE TAKEN UPBI – R11 Data Quality project:The Unity BI Foundation (BIF) application extracts and loads incremental Supply Chain Planning and Financial data from theEBS R11 systems (CIG and BIG). However, due to issues at R11 side the last_update_date was not populated for many tablescausing data discrepancies. Thus this project includes creation of dynamic triggers and indexes as a solution to resolve thisissue which requires extensive testing to minimize any potential performance issues at R11 side.Darwin:Canon uses Darwin platform, a standard communication platform, for SCM planning in Canon global operations, betweenBusiness Unit HQs that coordinate with factories and all sales regions. The Darwin platform has already been implemented inmost of the CIG and BIG products such as Photo/ Video, IJ printer, LBP, Copier, LFP etc. Canon now wishes to implement thesame platform in NVS and Océ products (only xTOM item). As part of this project, there will be setup/ configuration changes forvarious new file types introduced for the existing interfaces.  Consolidation and centralization of LN application across various NSO’s to bring them under one data center  UGC gallery - A new application has been added for supporting the UGC Gallery application  Newsletter – This application is used for managing and sending newsletters to registered Canon users. We have taken over the support of this application from a third party  SDL Media Manager - This is the new tool which has been added to Canon Webapps landscape. In the future, Canon will be using it for all media (like images, videos) moderation and hosting purposes  Additional UI development support has been provided to Canon, whereby, the person is directly working with the Canon team responsible for this piecePLANS FOR NEXT QUARTER TEAM APPRECIATIONS Cemis Upgrade – CEMIS is a critical application for Canon INC, since all GL Received appreciations from Roger consolidation for Canon Companies happens in CEMIS. Canon is looking for a Erne & business for effective solution to upgrade CEMIS. We are currently working on a POC after which a and smooth handling of proposal will be shared with Canon on the way forward. LN upgrade activity Feb 2016 Release – With this release, most of BIG SCM business will move Received appreciations from Peter to R12 Foundation with a dependency on R11 application for replenishment. Jones and lion bridge for effectively Flipover June 2016 – Flipover program is started to move the replenishments and successfully supporting the from R11 application to R12 Foundation application. After Feb 2016, R12 will business during EXPO continue to do the replenishment from R11 which will be flipover to R12 in June 2016. Flipover construction has been started recently. and critical product launch activity. Plan to upgrade DD4T 2.0 and SDL Tridion to latest version. Awarded second runner up in Best Process-Oriented Project Major Changes have been planned in Support section of Internet websites to introduce Software, Apps and Error code pages. competition Sprint ++ 2015 More enhancements are in planning stage at this point.

 Upgrade of all remaining LN Domino Servers to new supported versions and further consolidation of LN landscape. Migration of application from Windows 2003 to Windows 2008/2012 platform. back to top As a step to further improve operational efficiency, we are merging the two contracts - Eagles and FAM, with their respective teams in Capgemini to create a single unified operations delivery team. The new IT operation delivery organization will be called Symphony. Here are a few key advantages that would result from this union: 1. Our operations will be aligned to business/ functions in Canon (manageable units) rather than application and technology. 2. We will have a single way of working. So predominantly operations will work the way current FAM team works. This will reduce operational overhead. 3. Canon will be able to save costs and improve efficiency as a one-stop-shop for functional maintenance and operations.As the first step, we have started merging the delivery organization aligned with F4F organization of Canon. Broadly, all actions arecategorized in two areas at Symphony:Delivery Integration: Integrated delivery will start in Dec-2015 a. Team merger and alignment with Canon Operations Team b. Transition and cutover to steady state new Symphony organization: Process and procedures are being aligned with FAM way of working c. Communication to all streamsContract Integration: We will be starting this from the third week of November. While contract integration is being implemented,some elements of the contract will remain segregated, though we will continue delivering as one delivery organization. back to top In April 2015, Capgemini AppsTwo Netherlands was successfully appraised at CMMI ML5. In this historic journey, Canon was one of the key projects. Capgemini Canon project has achieved this important milestone over a period of 12 months of meticulous preparations, and quarterly audit cycles by external auditors in the form of SCAMPI C, SCAMPI B, SCAMPI A appraisals. This achievement reflects Capgemini's continued focus on quality, resulting in improved customer experience.Key Participants:

Pascal Janssen Durga Dutta Juhi Gupta Machlon Comvalius Parveen Harjai Bhushan Vaidya Chiragkumar Patel Siddhant KeshwaniBalamurugan Krishnan Kirti Singh Aiswarya Dwivedy (QA SPOC) Amit Raorane Sanjay Rathore Yousuf Husaini Manisha Kundu Ton Van Boven Shaila Shirke Marco Rits back to top Name Name Name Name NameDesignation Designation Designation Designation Designation<provide select few> back to top

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“ ”I Am Impressed by the Way You Embrace the Canon Brand! Our clients from Canon visited the Capgemini Mumbai office in early July 2015 to discuss strategic initiatives that would further strengthen the longstanding Canon-Capgemini partnership. On this occasion, CIO of Canon EMEA, Caroline Serfass reflected on her experience of working with the Capgemini team and shared her thoughts about Canon’s extended delivery center at Capgemini India. In her words, \"I am impressed by the way the entire team at Capgemini India displays commitment to the engagement embraces the Canon brand, and looks at various ways and means to continuously improve their work.\" Read the complete interview on the AppsTwo OBU hub. back to topThis message contains information that may be privileged or confidential and is the property of the Capgemini Group.Copyright © 2015 Capgemini. All rights reserved.