Wayne-brochure

logistics QSR & Fast Casual

Make the customer’s problem your problem. By solving their problems and needs, you create a partnership. Shep Hyken

ABOUT US Wayne Communications, a national QSR logistics company, specializes in equipment, installations, service, and repair to clients across the United States. Wayne helps businesses to manage QSR equipment procurement, projects of new construction and remodels, maintenance, service, repairs and troubleshooting issues. The company streamlines solutions to complex problems within the QSR industry by utilizing a strong team of internal experts and a professional network of field technicians. In servicing all brands, Wayne’s platform is much larger than most and helps provide solutions to our clients no matter what the need. 1

WHY YOU CHOOSE US We know there is plenty of competition for your business. We strive to be the best at what we do and be different from our competitors. We know that for us to work with a company like yours we need to be very good at what we do and give you more than one reason to work with us. Understanding the benefits of a stress-free experience, we strive to build trust and ensure convenience for our clients. Does anyone like paperwork? Wayne keeps things simple with no hassles and minimal paperwork. Let Wayne handle your IT equipment onboarding for all your store locations. We will not pester you. If you need us, we are here. We’ll make sure you have our number, but we’ll let you reach out to us. And, of course, we don’t charge monthly fees. We aren’t fussy about the origins of your equipment. The Wayne team professionally works on your existing equipment. We are not equipment manufacturers, so we are motivated to provide you with the right equipment for your business. 2

PROBLEM SOLVER From the beginning, every employee at Wayne had the title “Problem Solver”. At first, people didn’t quite get the title, but as their relationships with Wayne grew it became clear to them. Even now, we still want our clients to think about us as their problem solver. Being a problem solver means that we invite our clients to use us to troubleshoot their issues. We may refer them to someone who can help or it is possible we will develop a program to resolve things. When Wayne is involved, our clients know they are going to get 100% effort from us and a solution that is designed to work specifically for the client’s company. Wayne is focused on providing your company what it needs, when it needs it, and in a manner that works with you, not against you. Unlike many of our competitors, we are not confined by manfac- turers and their products. As project managers, Wayne is free to offer the products and service for all industry makes and models, as well as providing the same warranties and repair and service quality as the manufacturer. 3

LOGISTICS AT WORK LISTEN LOGISTICS SUCCESS Communication is essential. Minimizing complexity by As a client and capabilities-driven company, Listening is key to effective coordinating clients, suppliers, Wayne offers a truly distinctive way of and facilities to deliver results providing measurable value, powerful working relationships capabilities, and effective solutions that between our Wayne team on equipment, projects, assist companies to grow and expand, maintenance, service, while also supporting everyday and our clients. operations. and repairs. EVALUATE PLAN MANAGE Solutions and performance are continually evaluated ensuring Wayne works with clients in New construction, remodel, detail and scope for efficient maintenance, service, or Wayne easily adapts to repairs are managed by an changes in the technology delivery on inventory and experienced Wayne schedules for each and team. and the QSR industry. every project. 4 logistics (noun) lo·gis·tics | \\ lō-ji-stiks In simple terms, the goal of logistics is to have the right amount of a resource or input at the right time, getting it to the appropriate location in proper condition, and delivering it to the correct internal or external customer.

What makes us different than the other companies offering QSR products? We aren’t tied to any one manufacturer. Wayne has the luxury of providing products that best fit our client‘s specifications. We support our clients’ growth and expansion at their desired pace, as well as supporting all their store locations with their everyday operational requirements. That is what makes Wayne unique. Wayne Communications is one of our most trusted vendors. They are always quick to respond to any issues we have. They work well to prioritize our needs and our employee’s needs. They understand the demand for a quick response in the restaurant industry and they are always on top of getting our high priority issues resolved in a very timely manner. We have also started partnering with them on our new construction and remodel projects which has allowed a more streamlined and effective process to lessen the issues we deal with getting a store from construction to open. Drew Ponder | Brumit Restaurant Group, LLC 5

PROJECT WORK Every project has a beginning and an end. There is a team, a budget, a schedule and a set of expectations the team must meet. Wayne achieves defined goals through plans, critical thinking, cost management, schedules, and resources to execute project activities within a set timeframe and to have clear communication with everyone associated with the project. Project management focuses on time, scope, and cost. Wayne does project management. When we have an issue with headsets, timers, need a technician to be at store, or for a new store install, we contact Wayne Communications. They are great!!! They work with us for Scope of Work, get the details, and make sure the job gets done, and done right. David Ziemer | Border Foods 6

NEW CONSTRUCTION AND REMODEL At Wayne, we realize how vital remodel projects and new construction builds are to our clients’ growth and success. Our team has extensive experience in supporting existing sites, store update projects, and store new constructions projects. The Wayne team will take your vision and IT plan and put it into action, start to finish. We’ll manage data cable runs, imagining, procurement, equipment, and equipment installation. We have the experience and the resources to get it all completed on time and on budget. 7

DRIVE-THRU Order Confirmation Timers When your order confirmation unit (OCU) isn’t working properly, it isn’t the best impression to Timers are an essential part of your drive-thru leave with your customers. Wayne repairs OCUs at operation. Wayne sells, installs, and repairs a fraction of the cost manufacturers charge. drive-thru timers. Everything you need to keep your drive-thru wait times in check. Sawcuts Headset Systems When you need a saw cut, who do you contact? Wayne, of course. New construction or drive-thru Optimize your drive-thru with the best choice of upgrades and repairs, our team will properly communication system for your company. Wayne prepare your pad for your installations. sells, installs, and repairs communication systems with warranties on all our products and services. 8

I have had the pleasure of working with one of the most responsive organizations in the industry. To find a group of people who treat you like family and get things done… one of a kind in today’s world. They service all my communication needs from equipment, service and installation. I couldn’t be happier. You won’t be disappointed in their service and support. Stuart Vaughn | D.O. LVE Partners LLC Pre-formed Loops Repairs Wayne manufactures, sells and installs pre-formed Drive-thru and POS equipment repair. We’re loops for drive-thru. Inductive loops work like a talking headsets, receipt printers, cash drawers, metal detector, measuring the change in the field bump bars, oven controllers, OCUs and more. Our when vehicles drive over them. repairs include warranties on the work and OEM parts. Troubleshooting On-site Service Sometimes you just need to ask a question. At Wayne we look forward to providing answers and When troubleshooting is not enough to solve the solutions for drive-thru. Call a problem solver when issue, Wayne dispatches professional technicians you need support. across the country for on-site service visits. 9

MUSIC | CloudCover Managed Plan Affordable Music stations, family friendly lyrics, licensed for business use, remove songs, A fraction of the cost of licensing directly with dayparting, create mix stations, multi-location monitoring, franchise billing, PROs or other music service providers. franchise management reporting. Selection Cloud Cover Music installs in minutes and is simple to control and monitor using the Tune application from a laptop, phone, or tablet. All you need is an Millions of song combinations, with more internet connection, and you’re ready to stream family-friendly clean music, added every month. or build a playlist of your own. Monitor what’s playing in real-time, at one location, or hundreds at the same time. Easy to Use 10 Simple setup and configuration. Versastile Mix custom brand playlists, create dayparts, schedule and upload audio messages, and download management reports. Flexible Control Simple permission settings allow for local or centralized control of music and messaging. Scale Great performance and reliability for thousands of locations. Zones Create separate listening areas that cater to different business needs. Reliable 99.99% uptime. No Contracts Month-to-month usage without long-term contracts.

SECURITY CAMERAS I have worked with Wayne Communications for several years; the compa- ny has grown over the years but still maintains the same service as when Security cameras are an essential component of retail and they were a smaller company. The customer service you receive is very hospitality businesses. By installing and upgrading your personable. When asking for quotes, they are fast and efficient, always camera equipment you create a deterrent to negative following up to make sure the quote was understood. When we have had internal and external activities that put your assets (proper- installs in our stores Wayne has been very efficient and explains to my ty and staff) at risk. stores exactly what they are doing. An additional benefit of having camera systems is the Kathy Church | Nellis Management Company potential to improve your gross margin and net profitability by monitoring employee productivity, useful resource for workman’s comp cases, as well as a teaching tool to improve customer service. We are confident together we will choose the right equip- ment for all your needs and professionally install to meet your requirements. 75% Statistics report that 75% to 85% of all restaurant theft is committed by employees. 300% According to QSR, slip-and-fall lawsuits rose by more than 300% from 1980–2016. More than 25,000 slip-and-fall accidents occur every day in the U.S. $50B Amount stolen annually from U.S. businesses by employees: $50 billion (2015 Statistic Brain study) 11

When you have any issues that need to be addressed and any problem solved, then Wayne Communications should always be your first choice for your service needs. Their service team understands the importance of your daily IT requirements and how critical minimizing down time is essential to your operational performance. Their ability to provide top-notch service from years of experi- ence truly sets them apart from the other guys. Sam Allen | North Texas Bells, LLC We pledge to provide you with knowledge on products or services, effective communication, dependability, responsiveness, and adaptability. Wayne offers nationwide installation, maintenance, and repairs for all types of QSR equipment. One supplier, multiple services. 12

CLIENT SUPPORT/SERVICE Wayne’s service and support teams customize solutions to the exact specification of each client, understanding that each client is unique and every project has different requirements. Our integrated support system is also tailored to fit each client's diverse needs and easily applies to operations of all sizes. When you engage Wayne you have access to a highly skilled tech team determined to solve your toughest business challenges eliminating obstacles that stand between you and your business growth plan. You are not in this alone. Let Wayne be one of your best assets. (855) 471 9730 [email protected] 13

OCUs Pin Pads Register Printers KVS Bump Bars Terminals Customer Displays TKDS Digital Menu Boards Kiosks Hand Scanners POINT-OF-SALE (POS) BACK-OF-HOUSE (BOH) DIGITAL MENU BOARDS KIOSKS The overall customer experience is the result of so many small parts coming together. Your back of house (BOH) equipment must operate properly to deliver the day to day operations. Wayne supports both the office and kitchen through office networking, point-of-sale, drive-thru, music, cameras, and more. Having a team to understand the BOH functions will significantly improve your restaurant flow and increase efficiency. 14

I’ve enjoyed doing business with Wayne over the years and can always count on them to follow through and do what they prom- ised. I truly appreciate the service levels we received from the Wayne team! Matt Saunders | RGT Foods, Inc. REPAIRS 50% OCU repairs around half the cost of what the manufacturers charge! QSR equipment is expensive and you want to get the full return on your investment. ACCESSORIES Fix broken equipment with Wayne’s hassle-free, cost effective Does your headset need one of those “whatcha-ma-call-its” or timely repairs. Our professional staff uses OEM parts and maybe a “do-higgy”? We have those! tests every unit prior to returning them to the store. Headset ear-foams, printer cables, batteries, speakers, pedestal keys, cash drawers, and headsets. We have what you need and Wayne even tracks the warranty coverage for you so you never we’ll get it to you quickly. pay unnecessary repair charges. 15 Headsets, POS, OCU, panels, and more! Repairs for all brands, including PAR, Panasonic, Epson, IBM, SICOM, NCR, Delphi, Texas Digital, and more!

NO COMPLEXITY Imagine having a partner you can trust to support you in reaching your vision. Envision that partner understanding your objectives and supporting you as you grow and expand at your desired pace. A team of skilled professionals working together to execute all the details and ensure each project gets completed to your specifications. Choose Wayne to manage your logistics giving you time to focus where needed, and to potentially come up with your next big idea. Wayne Communications is now our preferred QSR Tech provider for AG Bells in Chicago, IL. The response time and communication between Wayne and my team has been great. We are using them to install DT systems, music systems, security camera upgrades, and anything else we might need. Quality work at a competitive price. AG Bells | Chicago, IL 16

IT’S EASY TO ENGAGE US When you choose Wayne as your IT service logistics team, feel confident that you have made a business decision. Stress-free process. No hassle, minimal paperwork. Seamless onboarding with store locations. No contracts. Not anti-existing equipment. All brands of equipment. No sales quotas. 17

Wayne Communications, Inc. QSR logistics is about having the skills, resources and products to resolve Client equipment issues in an efficient and cost-effective way. Wouldn’t you like to work with a company that works with you? CONTACT US Phone +1 855 471 9730 6612 Chancellor Drive, Suite 200 Email [email protected] Cedar Falls, IA 50613 Website waynecomm.com