SPECIAL EDITION DISCOVER THE SERVICE WHICH MAKES US ELECTRICAL WHOLESALER OF THE YEAR Our branches are open, our teams are back and we’re here to help. Discover LEW’s exciting plans to bounce back and beyond in this special edition of LEW’s NEWS winner
WELCOME TO LEW’S NEWS FOCUS, OPPORTUNITY I am pleased to say this critical opportunity to improve our AND OPTIMISM goal has been achieved with over support to existing customers Welcome to our summer edition 96% of colleagues returned to and also to welcome new of LEW’S NEWS. What a dramatic work at the point of writing this, customers whose existing change we have witnessed and still increasing. relationships have become over the last few months. Very LEW customers should not challenged. We are here to help. challenging times when there have to settle for a reduced LEW are optimistic about the is no rule book, no one with service. All our branches have long term future. In Q1 of 2021 experience and more questions increased stock levels of fast we will deploy a new operating than answers. moving lines to mitigate any system that will improve uncertainty with supply chain customer experience, along Offering a limited service to deliveries. All sales counters are with plans to open a further two customers is not what LEW are open, all daily delivery vehicles branches and expand into new about. Thanks to the dedication are operating, a contactless areas. For sure there will be more of the team at LEW we were soon collection service is available and unknown challenges ahead, adapting to the situation. the LEW APP for a full contactless but we have always embraced click and collect service is also change and with the support of As all responsible businesses available. Our overnight link our talented team at LEW and our have, LEW have followed vans are fully operational and loyal customers we will continue government guidelines and new internal measures to track to develop and grow. adapted our procedures inter branch transfers have been accordingly. These changes implemented. Account Managers Andy Johnson are challenging in a busy sales have the flexibility for face to Managing environment, all we ask is face meetings adhering to official Director that you follow our current guidelines, or digital meetings on procedures and we will serve the various platforms available if you as quickly as possible. To you prefer, and we are still happy the best of our ability we want to to pick up the telephone if you keep you safe when you visit our just want to make a call. branches. We firmly believe that value and service continues to Our immediate focus was to get be the foundation for long people back into the business lasting relationships. LEW and maintain customer service views the significant changes even at the expense of short term in the marketplace as a huge profitability. ALL OF OUR BRANCHES ARE OPEN FOR YOU Trade counters are open Call & Collect your order Our delivery service is Monday - Saturday, find for a quick and easy here to deliver your order full opening hours online www.lewelectrical.co.uk contact free collection. to site locally for free. 2 OPEN A LEW ACCOUNT ONLINE www.lewelectrical.co.uk
LEW Electrical Distributors are one of the leading independent electrical wholesalers in the UK serving the trade since 1993. Our teams help every customer as an individual and work hard to deliver our award winning service every time. HOW WE ARE BOUNCING BACK OUR TEAMS ARE BACK WE ARE INCREASING A 24HR LINK VAN AND READY TO HELP OUR STOCK LEVLES SERVICE ON THE ROAD COVID SECURE ELECTRICAL WHOLESALER DISCOVER MORE OPERATIONS OF THE YEAR 2020 AND OPEN AN ACCOUNT ONLINE Go to lewelectrical.co.uk or pop into branch to have a chat today.
MAKE SURE YOU ARE WORKING SAFELY Coronavirus means new regulations from government in how people and business need to operate to keep everyone safe Every aspect of daily life transmission. The spread of Government has advised face has been changed due to coronavirus can be reduced by coverings should be worn COVID-19, including how we keeping surfaces cleaned and in enclosed spaces where go about working. disinfected. Simple high alcohol social distancing is difficult, formula Disinfectant Surface particularly in indoor areas. The government has published Wipes will do the job as well as They are also legally needed and updated a collection of standard cleaning products. for public transport & shops. guidance. ‘Working safely Sector guidance from the However, social distancing during coronavirus (COVID-19)’. Government Working in people’s should always be maintained In these documents which cover homes as a tradesperson, where possible as wearing face a range of industries, all feature cleaner or nanny advises that masks should not replace this. the use of PPE as a method to you inform your customer Nitrile Gloves are also useful ensure safe working. We have which surfaces you have worked to help reduce the exposure highlighted some practical around and that you clean them to infected surfaces. And Face steps to help you to be safe and before leaving. A tip is to take Shields offer protection for you compliant when working. a notepad to your job and jot and others while giving you a down which surfaces you’ve comfortable field of view. WASH YOUR HANDS touched during your work, or All these products and more take photos on your phone. are available at LEW branches, From day one washing your That way you can work down in stock and available to order. hands thoroughly and regularly the list and be sure to clean You can see more advice and is one of the best ways to stop properly after yourself and links to official sources online the spread. Keep doing this for present a list to your customer. on our new business hub. at least 20 seconds with warm water and soap. WORK SAFE ON SITE PPE IN STOCK NOW AT ALL BRANCHES If you don’t have access to wash If you want to reassure facilities; carry around a high customers and reduce the alcohol content hand gel. Make risk of exposure it a part of your tool-kit. while working, use effective CLEAN AND DISINFECT PPE. FFP2 masks (or N95 Infected surfaces can cause masks) are transmission of the virus. Think recommended about all the surfaces you by the World touch during a day - shared Health tools, phones, tablets and even Organisation. surfaces in your vans cab can The UK become infected and cause 4 OPEN A LEW ACCOUNT ONLINE www.lewelectrical.co.uk
WINNING BIG AT NATIONAL INDUSTRY AWARDS LEW scoops up one of the biggest prizes at the EW Awards 2020; Electrical Wholesaler of the year LEW Electrical Distributors ‘Winning the EW Electrical congratulations has won one of the most Wholesaler of the Year 2020 to the whole coveted awards at the 2020 award was a welcome LEW team for EW Awards, being crowned as distraction from these another wonderful Electrical Wholesaler of the challenging times. This has been achievement’ year (6-25 branches). a timely boost for the whole Andy Johnson team as we start to refocus on re- Managing Driector The prestigious event was establishing relationships with due to be held in May but customers and suppliers. This award highlights the great was cancelled. However the customer service delivered judges did not want the work Alongside the AWEBB across the entire business of all those who entered to go wholesaler of the year award which is at the forefront of LEW. unrecognised and awarded we won in September 2019 This achievement was only winners virtually. it clearly demonstrates that possible due to the hard work we are providing the service of our teams and support from This is the 2nd time LEW has required by both our suppliers our customers and suppliers. won Electrical Wholesaler of and customers. A massive the year with the previous time being in 2018. DID YOU KNOW? YOU CAN USE YOUR LEW ACCOUNT AT 250+ LOCATIONS ACROSS THE UK LEW is a leading member of the ElectraCentre network Have you spotted those extra There are over 250+ member FIND YOUR logos on our uniforms, vans and branches, all part of the NEAREST signs? That is a sign that LEW is AWEBB group across the UK ElectraCentre a member of ElectraCentre. and Ireland, you can find your ONLINE ElectraCentre is a national nearest one online. network of electrical The benefit of using wholesalers who work together ElectraCentre means you have to extend service areas for nationwide access to your LEW customers. Giving you the account by using any other confidence of using your LEW ElectraCentre wholesaler and account in an area which we saves the hassle of opening a don’t yet cover. new account wherever your work might take you. fb.com/leweletrical @lewelectrical lew-electrical-distributors LEW’S NEWS SUMMER/AUTUMN 2020 5
ONLINE BUSINESS HUB Staff training back in Feb FOR YOUR BUSINESS OUR TRAINING Another helping hand from LEW CENTRES ARE WAITING During lockdown with as it becomes available many rapid changes to alongside other helpful In 2019 we announced the opening life and businesses, we business tools from LEW, of 4 dedicated LEW Training Centres stepped in to help our suppliers and partners. across our coverage network. customers and others in The idea behind the the industry by launching Business Hub was to keep These bespoke spaces are designed to the LEW Business Hub. supporting our customers host training and events, allowing us during lockdown and adapt to bring manufacturer expertise to our This online pool of resources to changes taking place. teams and customers. has been curated specifically With no obligations or for those in the electrical hidden costs. Our Barnsley and Bury training sector. Sources include Head on to our website centres have already been finished Government advice, to see the business hub with Gainsborough and Grimsby marketing tools and original www.lewelectrical.co.uk/ opening soon. LEW content. All for free. businesshub While we can’t host events yet we The Hub will get updated are already looking to bring a full with more useful content programme of training when we can from a range of topics and sectors. Keep updated online for the latest www.lewelectrical.co.uk/news DIGITAL TECHNOLOGY TO IMPROVE LEW SERVICE LEW Electrical Distributors our teams to be empowered with are leading the way in digital the right up to date data to help. investment within the inudstry. We will also be launching a revamped online ordering system, Our flagship investmet is in a new mobile app and online account Enterprise resource planning (ERP) management portal. All with single system across the business. login and built for all devices. Planned launch is Q2 2021 so watch This means a seamless experince for more news soon. across our deparements allowing 6 OPEN A LEW ACCOUNT ONLINE www.lewelectrical.co.uk
NEW BRANCH EXPANDS COVERAGE NETWORK LEW’s new branch in Leicester has been built Build progress from the ground up to meet customers needs. Our Leicester branch opened in job training within LEW and is being June on the new Blaby Business supported by newly promoted Group Park south of the city. This is Manager - Dean Wilsher. the first LEW branch for the Leicestershire area and our fifth ‘We are excited about the opening of Build progress serving the East Midlands. our Leicester branch, we’re pleased to be expanding further and bringing Build progress The branch features a large modern our service to an even wider area.’ LEICESTER sales counter for serving multiple Comments Andy Johnson, MD. WESTCOTES customers, product displays, public WC, free WiFi & hot drinks and an EV Leicester has opened during a BRAUNSTONE TOWN Charging point for public use. challenging time for the industry but the team has worked to ensure a Manager Alastair Stewart is leading COVID secure service and have made the branch after 12 months on the a great start since opening. CROWN HILLS KIRBY FIELDS A6030 M1 EVINGTON STONEYGATE KNIGHTON Unit 2 Monday - Friday 01162 963 514 A563 Blaby Business Park 6:30am - 5:00pm Lutterworth Road Saturday HUNCOTE AYLESTONE Leicester 8:30am - 12:00pm LE8 4BY FOSSE PARK A563 Closed Sundays M69 OADBY A6 GLEN PARVA WIGSTON M1 SOUTH WIGSTON NARBOROUGH LITTLETHORPE BLABY WHETSTONE fb.com/leweletrical @lewelectrical lew-electrical-distributors LEW’S NEWS SUMMER/AUTUMN 2020 7
BURY LEEDS DONCASTER HULL WARRINGTON WAKEFIELD GRIMSBY BARNSLEY SHEFFIELD GAINSBOROUGH LINCOLN MANSFIELD 13 LEW BRANCHES, HERE TO HELP YOU Barnsley Bury LEICESTER Unit 6, Cannon Way, Claycliffe Hardman Street, Bury OUR BRANCHES ARE Business Park, Barugh Green, Greater Manchester COVID SECURE AND Barnsley, S75 1JU BL9 5AA OPEN TO HELP Tel. 01226 380 962 Tel. 01617 977833 All of our branches are open Monday to Saturday and are offering COVID-19 Doncaster Gainsborough secure service. This means we are keeping our teams 13 Merchants Way, Unit 12-14, Willoughby Street and customers safe with some changes. Doncaster, Yorkshire Gainsborough This includes sanitation stations upon DN2 4BH DN21 1JJ entry, screens on the sales counter, social Tel. 01302 342 266 Tel. 01427 611 661 distancing and PPE. Remember you will need to wear a face covering in store. Grimsby Hull You can watch our video showing what changes we’ve made in branch on our Celtic Place, Athena Dr Unit 3, Stonetec Park website, Facebook page or Grimsby Stoneferry Road, Hull Youtube channel. DN31 2UE HU8 8DA Tel. 01472 353 352 Tel. 01482 228 226 Leeds Leicester NEW! Unit E3, Copley Hill Trading Estate Unit 2, Blaby Business Park Whitehall Road, Leeds Lutterworth Road, Leicester LS12 1HE LE8 4BY Tel. 01132 434 683 Tel. 01162 963 514 Lincoln Mansfield Units 9 & 10, Earlsfield Close Unit 14, Block 23, Old Mill Lane Sadler Rd, Lincoln Industrial Estate, Woodhouse LN6 3RT NG19 9BQ Tel. 01522 690 574 Tel. 01623 345 780 Sheffield Wakefield Unit 4, Savile Business Park Unit 2A, Roundwood Industrial Attercliffe Road, Sheffield Estate, Ossett, Wakefield S4 7WW WF5 9SQ Tel. 01142 759 379 Tel. 01924 600 120 Warrington NEW! CHECK ONLINE FOR OPENING HOURS AND Unit 42, Gateway 49 Trade Park Kerfoot Street, Warrington NEW BRANCHES WA2 8NT Tel. 01925 648 900 Copyright LEW Electrical Distributors 2020 All information and content correct at time of All supplied content Copyright original print. LEW Electrical Distributors can not be held creators. All Rights Reserved. responsible for any change of information/prices/ LEW Electrical Distributors, Unit 16, content since date of print. The newsletter contains Primrose Street, Gainsborough information about various electrical product/ Lincolnshire, DN21 1HU regulations. All information is not advice/instruction and should not be treated as such.
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