July_2021_Digital

JULY - SEPTEMBER 2021 LEW ARE TRIPLE WINNERS LEW wins three awards at the EW Awards 2021 FAREWELL EVENTS A FRESH TO BRUNO ARE BACK NEW LOOK Our long Warrington kick Our improved serving off summer in Business Hub Director style departs winner MTAOFGKRAEEZEEINPE

Welcome to OUR NEW STARTERS Allan Wheat Carl Harding Brian Wilson Warehouse/Trade Counter Operative Warehouse/Trade Counter Operative Sales Account Manager Doncaster Peterborough Doncaster Stuart Kay Christopher Dewick Andrew Carter Sales Account Manager Warehouse/Trade Counter Operative Sales Account Manager Warrington Leeds Peterborough Lewis Weeks Peter Woodward Branch Apprentice Warehouse/Trade Counter Operative Leeds York PLEASE NOTE: Stock Take BRANCHES ARE CLOSED OVER THE AUGUST BANK Closing 5pm - Friday 27th August HOLIDAY WEEKEND Stock Take Closed - Saturday 28th August Summer bank holiday Closed - Monday 30th August FIND YOUR LOCAL BRANCH ONLINE www.lewelectrical.co.uk SHOW US Send us your feedback [email protected] THE LOVE FAO Marketing Copyright LEW Electrical We’d appreciate your time to review our services. LEW Electrical Distributors Distributors 2021. We’ve partnered with the online review community Unit 16 Primrose Street All supplied content Trustpilot to collect reviews and better understand Gainsborough Copyright original creators. our customer service experience. Lincolnshire All Rights Reserved. DN21 1HU uk.trustpilot.com/review/www lewelectrical.co.uk All information/prices and content correct at time of print. LEW Electrical Distributors can not be held responsible for any change of information/prices/ content since date of print. The newsletter contains information about various electrical product/regulations. All information is not advice/instruction and should not be treated as such. ORDERING IN-BRANCH OVER THE PHONE ONLINE & THE APP OPEN AN LEW WITH LEW TRADE ACCOUNT IS EASY 24/7 ONLINE 2 ORDER ONLINE 24/7 FOR FREE WITH THE LEW APP GET THE LATEST NEWS & EVENTS ONLINE www.lewelectrical.co.uk

LONG SERVICE AWARDS Our team members are celebrating some milestones for their long service. We thank them for all their hard work serving our customers and developing the business! 5 YEARS 5 YEARS 5 YEARS Ashley Paulson James Carr Jack Lobaczewski Lincoln Grimsby Regional Office 5 YEARS 5 YEARS Stuart Dukes David Gill Gainsborough Warrington michigan led wall lights Coral Up/Down 9 IP54 RATED 3X CCT COLOUR Wall Lights CHANGING! 9 2 YEAR GUARANTEE pacific led 9 AVAILABLE IN decorative STANDARD OR PIR fittings 9 GU10 LAMP COMPATIBLE 9 ACCESSORY PACK INCLUDED 9 IP44 RATED NEW! 9 IP65 RATED ALSO AVAILABLE 9 2 YEAR GUARANTEE WITH POLISHED CORAL SHORE 9 3 YEAR CHROME BEZEL GUARANTEE RANGE IDEAL 9 AVAILABLE IN STANDARD, FOR COASTAL AREAS! PIR OR PHOTOCELL VISIT HISPEC.CO.UK TO SEE OUR FULL RANGE OF LIGHTING AND FIRE & CO DETECTION PRODUCTS! 01257 262 197 | [email protected]’S NEWS JULY - SEPTEMBER 2021 lew-electrical-distributors 3 fb.com/leweletrical @lewelectrical @lewelectrical

INTRODUCING We are pleased to launch our values. Created OUR VALUES by our teams with input from across the entire business. These will guide LEW as we strive to be the UKs leading electrical wholesaler. On June 25th, we officially launched “We wanted to create something our values along with other materials so our new company core values to our that fitted alongside our you may see a few exciting changes in staff. This is something that the whole mission statement and vision. branches over the coming months. company will use as terms of reference This will run right through We’re hoping this change will show how when delivering for our customers. our organisation in terms of serious we are about developing an Back in November 2020, we asked staff recruitment and training so we industry leading customer experience. for their opinions on what the values have something to refer back We are being proactive in the ways should be. The aim of this was to find to. This is an exciting change we encourage teamwork and various out what they felt day-to-day, was an that will make LEW stand out sustainability initiatives. This helps us accurate reflection of LEW and our as both an employer that talent develop a great long term strategy to culture. All staff members unanimously wants to join and a business deliver for our customers, and is proof agreed what the values should be and that customers can admire and of our commitment to looking after staff, we’re excited to announce them to our respect.” who in turn will look after our customers. customers. Nick Fisher, HR Manager For more information on our values, We are in the process of creating a new LEW Electrical Distributors. please visit our news page on the LEW Values Playbook which will explain website or ask in your local branch Teamwork Customer Experience Success We work as a team towards common We strive to provide an industry leading We strive for excellence in everything we objectives displaying respect, honesty and customer experience by building trust, adding do, with determination, commitment and clear communication, whilst creating an value and listening to all stakeholders. ambition to succeed. open and fun working environment. Ownership Employee Experience Sustainability We have confidence in each other to do Our people are at the heart of everything we We are responsible for the impact our jobs effectively. To be accountable for do. Recruiting, cultivating and growing great our business has on our environment. the ownership of our decision making and teams is the foundation of LEWs success. Through conscious actions we will enhancing the reputation of LEW. contribute to the global effort to protect the world for future generations 4 ORDER ONLINE 24/7 FOR FREE WITH THE LEW APP GET THE LATEST NEWS & EVENTS ONLINE www.lewelectrical.co.uk

A MOUTH WATERING RETURN LEW EVENTS ARE BACK! Alongside the easing of restrictions, our first event was hosted at Warrington with a BBQ and Open Day. Friday 28th May saw the long awaited support on the day. Events like this are Warrington Open Day. We had originally great to host as it gives our customers planned this for March 2020, but the a chance to engage with our suppliers beginning of the Covid Pandemic meant and get some great insight along with we had to put this on hold until a time specialist knowledge about the products that was safe to do so. they buy from us.” We treated our customers to a free BBQ David Gill, Branch Manager that went down very well, along with LEW Warrington. the attendance of key suppliers such as We hope this is the start of events Hager, KSR and ESP. returning to the LEW calendar, keep an “It was great to see such a great turnout eye on our news pages for the latest for our Open Day. I want to thank all those events that are coming up! that attended and suppliers for their SIGN UP TO THE LEW MAILING LIST Don’t wait until the next LEW’S NEWS to hear about the latest news. Sign up to our mailing list for the latest news, offers and events from LEW right into your inbox. We only send about 1 email a week as we can’t stand spam mail just as much as you do. Sign up online for free at www.lewelectrical.co.uk LEW’S NEWS JULY - SEPTEMBER 2021 fb.com/leweletrical @lewelectrical @lewelectrical lew-electrical-distributors 5

FROM LOCAL BUSINESS WEEK 2021 USING PERFORMANCE DATA TO IMPROVE YOUR BUSINESS Chris Barnard, Managing Director of FeedbackFans discusses how using data is easier than you might think for all sizes of businesses. Danny Cowley was known for transforming Thursday night with their data analysts to an hour using simple to use software such Lincoln City F.Cs performance by using data. understand how the team could improve. as Mailchimp. Deloitte report that for Photo: Chris Vaughn. Improve they did, as the team stormed every £1 spent on e-mail marketing, through the cup competitions and up companies receive £40 in additional I wasn’t ever through the divisions under their data- revenue. described as a spark driven tutelage. in the box in my not so Danny Cowley used to speak about the Every £1 spent on e-mail glittering Sunday League football small margins of victory and squeezing marketing, companies receive career for the George and Dragon ‘B’ every last drop of performance from his £40 in additional revenue team. Promotion to the ‘A’ team for the team. He’d talk about how as a manager, left Winger who put more crosses into he needed to see football as a science, so 2. Setup Google Alerts to monitor the Golf Course next door than onto the that he could control the outcome and both your and competitor businesses. heads of his team-mates was always outperform the competition. An iconic Every time either of you are mentioned unlikely. The disappointment didn’t end goal by Nathan Arnold against Ipswich online, you’ll be notified and made there, in later years I would come to learn in the Cup was scored as the team data aware of it. This is a great way to start that ‘B’ didn’t stand for better team at analysts had assessed the data and let competitor analysis and get the edge on all… but instead stood for bench! the manager know that Ipswich were your competition. One of our clients During matches played out on Lincoln’s susceptible to such a counter attack. generated an extra £42,000 in revenue West Common, I would often look Sport has been transformed in from business they discovered through up before taking a corner to find that recent years through the inclusion of Google Alerts. the penalty box was inhabited by an performance data and businesses are 3. Sign up for one of the many free enthusiastic assortment of local wildlife increasingly turning to data to increase Customer Relationship Management that had made their way onto the pitch. their sales, profits and outperform their (CRM) software to increase sales and One time, we even had a stray horse join competitors. It is fast becoming the maximise performance. Insightly is a CRM the game. differentiator between the business many businesses we work with like, as I can’t help but wonder what a team category winners and losers. it’s visual and user-friendly. Review42 we could have been with such an reports that businesses using CRM data exceptionally quick forward. Especially You will already have data within increase their sales by 29% on average. one with four legs and a genetic your business that you can use to Don’t forget, you are obliged to pay the superiority for headed goals with his improve performance data protection fee to the Information extra-long face! He could have provided a Commissioners Office as a business much-needed boost to the team’s weekly You don’t need a team of data analysts operating in the UK if you process performance. to get results either. You will already personal data. Performance data back then wasn’t have data within your business that you much more than a tally of goal scorers, can use to improve performance, that Chris Barnard is Managing Director perhaps the simplest form of improving may include operational, competitor or of FeedbackFans. FeedbackFans are performance through data. We’re going marketing data. a next generation business services to play our top goal scorer more often, as platform and network, providing a when we do, we score more goals. This THREE FREE WAYS TO INCREASE range of IT, data and marketing services example might sound basic, but it can be BUSINESS PERFORMANCE UTILISING to a diverse set of industries including: used as a backbone for how you can use DATA TODAY retail, leisure, finance, professional data to improve business performance. services and gaming. Lincoln City FC heroes, Danny & Nicky 1. Sign up for one of the many free E-mail Cowley, would huddle up each and every marketing service providers and use your customer data for an e-mail campaign. You can be setup and ready to go within 6 ORDER ONLINE 24/7 FOR FREE WITH THE LEW APP GET THE LATEST NEWS & EVENTS ONLINE www.lewelectrical.co.uk

FRESH NEW LOOK DISCOVER OUR REFRESHED BUSINESS HUB Launched last year, we've refeshed our Business Hub, making it easier and more insightful to use. In May 2020 we launched the LEW organisations and sources. From dealing And discover even more value from LEW Business Hub as an online resource for with the pandemic to top marketing tips. with Services from LEW. Did you know customers to access the latest industry Expand your Product Knowledge and that we offer a range of services to help news, resources, information and links learn about the latest products from your business, including complimentary from various sites and organisations to the people who know them best, the lighting design, lamp recycling and online help guide them during the pandemic. manufacturers. Brands featured include services. Now we’ve refreshed our Business Hub Hager, G Nest and C.K tools. Keep an eye out over the next few weeks with a brand new clean look and four Get CPD accredited Training online and as we update the Business Hub with unique sections to help get you to the see the upcoming in person training from even more great and exclusive content. content you need most. our selected partners or at our dedicated Visit the Business Hub from our website Business Advice provides handy Training Centres. www.lewelectrical.co.uk/businesshub advice for your business from leading Visit the Business Hub at lewelectrical.co.uk/businesshub NEW FIREBREAK QR5 CCT LED DOWNLIGHTS • 3 year Warranty | 5W CCT Triple Colour LED • 2700K - 450 Lumens | 3000K - 500 Lumens | 4000K - 500 Lumens • High efficiency, up to 96 lumens per circuit Watt • CRI:Ra>83 | 67º beam angle • White bezel supplied with fitting • Converter plates available • L70 - 60,000 hours | Mains dimmable | IP65 Rated • Please see our website for recommended dimmers FOR MORE INFORMATION, PLEASE VISIT: KSRLIGHTING.COM LEW’S NEWS JULY - SEPTEMBER 2021 fb.com/leweletrical @lewelectrical @lewelectrical lew-electrical-distributors 7

CHALLENGES CONTINUE REST ASSURED, WE'RE HERE TO HELP. Our teams are working to tackle the effects of global disruption. On the 25th of May the Construction The Office for National Statistics our teams and Senior Management are Leadership Council, of which the EDA projection of a 7-8% rise in working to ensure minimal disruption. (Electrical Distributors Association) materials costs and demand Our meaningful and long lasting issued a vocal statement about the surges across post lockdown relationships with suppliers have allowed growing concern of availability of economic growth us to monitor supply chains closely and construction products. react swiftly. We have expanded our stock investment to a record £5m and recently John Newcomb, CEO of the Builders This is also reflected in the Office for recruited an experienced addition to Merchants Federation and Peter National Statistics projection of a 7-8% our Buying team to ensure smooth Caplehorn, CEO of the Construction rise in materials costs and demand surges operations. Products Association say across post lockdown economic growth ‘The unprecedented levels of demand, in the UK, EU and China. We have expanded our stock both in the UK and globally, is set to Suppliers are tackling a demand for raw investment to a record £5m. continue for the foreseeable future materials for manufacturing of products. placing the importance of forward As well as the challenge of the global Rest assured that we are working planning and communication front shipping market which is over saturated collaboratively with our suppliers and and centre. Only by working positively due to effects of the pandemic and Brexit. industry partners to ensure our award together can we endeavour to provide As a business, we’ve had many challenges winning service continues. As always your customers with the products and over the past 18 months and as before, account manager and branch teams will solutions they require to complete be here to help. projects in a timely manner.’ OUR LATEST BRANCH VANTASTIC IS BACK PROGRESS AT PETERBOROUGH WIN A BRAND NEW VAN Our latest branch opening will be in branch, with an impressive 130 m² sales Peterborough and progress is being made floor with our biggest Sales Counter to Vantastic is back at LEW and now with into transforming it into one of our largest date at 10m ensuring we can serve plenty even more of a chance for customers to branches yet. of customers at once and display 100s of win a brand new Citroen Berlingo van. Over the years, LEW have invested the latest products. continuously into our branches, ensuring The branch will also feature our first Vantastic is an annual competition they are capable to deliver the best customer Out of Hours Collection space. organised by AWEBB – LEW are pleased to service for our customers. This can Allowing a secure way for customers to be supporting this fantastic competition include making sure we have the space collect pre-ordered items at a time suited and giving our customers a chance to win for our 1000s of in stock items, or creating to them. big with a fresh new van to drive away. dedicated Training Centres to offer LEW Peterborough at Titan Drive on courses and training. Fengate opens summer 2021, keep an Find out more in branch or online. Peterborough is the next level of LEW eye out online for the latest updates. 8 ORDER ONLINE 24/7 FOR FREE WITH THE LEW APP GET THE LATEST NEWS & EVENTS ONLINE www.lewelectrical.co.uk

The Barnsley team with there award for Best Individual Branch 2ND YEAR AS WHOLESALER OF THE YEAR CONTINUING OUR AWARD WINNING REPUTATION 20th May was the Electrical Wholesale Awards Group Manager, John Potter (LEFT) with Matt Gilhooley (CENTRE) 2021 with LEW taking home a record 3 Awards! and David Gill (RIGHT) who's case study backed our winning of Best Customer Service Award. We were successful in the following well so choosing one was incredibly hard. once again this was tough. The story categories: LEW Barnsley over the past 12 months we submitted was at our Warrington • Best Wholesaler (branches 2-25) have gone from strength to strength, and branch, where our Van Driver Matt risked • Best Individual Branch Award (LEW winning this award highlights the fine his own Christmas Dinner to help out a work Branch Manager Ben Jones and customer by travelling via Ferry to Belfast Barnsley) his team have done. They have become on Christmas Eve to collect last minuite • Best Customer Service Award. our third Hub branch for Inter-branch supplies for a job over the festive period. Many thanks to everyone who voted deliveries as well as quadrupling their Once again we would like to thank for us in these three categories. It really size which included a state of the art you all for voting for us, we are truly means the world to us that you took the training centre! honoured and we will continue to time to vote! LEW also won Best Wholesaler: 2-25 deliver our industry leading and award Judges looked out for a diverse and branches for the second year running winning customer service to you! innovative stock range, quality customer and third time overall. Judges looked for service and unique initiatives taken place wholesalers who went above and beyond across the year to deal with challenges during a challenging year for the industry. presented to the industry. For the Best Customer Service Award, We nominated Barnsley as our branch we were asked to submit an example for Best Individual Branch, which was a of excellent customer service and tough choice. All our branches over the going the extra mile. We've had several past year have performed exceptionally cases of this across our branches, and LEW’S NEWS JULY - SEPTEMBER 2021 fb.com/leweletrical @lewelectrical @lewelectrical lew-electrical-distributors 9

Whatin’sthheappening NEED SOME HELP? FROM WARRINGTON THE EIC IS HERE TO WEMBLEY FOR YOU Customer Tom from our Warrington The Electrical Industries Charity branch ticked off any footballers bucket offers a wide range of support list dream by playing at Wembley services to those who serve and have Stadium. served within the electrical Playing for Warrington Rylands who took and energy sector. victory at the FA Vase trophy final against Binfield FC, winning 2 - 3. This includes mental health support, Tom has football running through his financial assistance, career support, family, his Dad helps organise events for legal advice and much more. Parklands F.C, a local grass roots team in Warrington which the branch has They also offer support specifically for sponsored since opening in 2019. apprentices and retired members of the Congrats to Tom and Warrington Rylands industry. on there victory at Wembley! To find out more and access services DONCASTER HELPS PROVIDE visit www.electricalcharity.org or call A LITTLE JOY IN 2021 0800 652 1618 or email [email protected] LEW Doncaster has provided support for Circus Starr to host an event for young people and families in the area. Circus Starr is an independent, charitable organisation that supports disadvantaged, disabled and vulnerable children across the UK with the funds raised by their world-class circus production. Circus Starr events provide a fun and accessible event for all. 10 ORDER ONLINE 24/7 FOR FREE WITH THE LEW APP GET THE LATEST NEWS & EVENTS ONLINE www.lewelectrical.co.uk

NO NEED TO COUNT SHEEP HOW ARE YOU SLEEPING? Research has shown getting a good nights kip can improve your physical and mental health. To help you keep rested the EIC are providing free access to Sleepstation. After long days of work and the chance to Their clinically validated service is delivered be off your feet, you might of thought it entirely online and overseen by a dedicated would be no problem getting the sleep at team of sleep coaches, medical doctors and night. But for thousands of people, each sleep experts. They’ll take the time to listen evening can be a struggle to get to sleep. to you and learn about your sleep. They’ll help you pinpoint the causes of your sleep Sleepstation combines problem and will advise you about the best psychology and sleep science approaches to overcome it. with dedicated support and And they’ll give you more than just the guidance to help people get theory, they’ll also be there, every step of great sleep. the way, to support and guide you on your journey to better sleep. A mixture of problems could be the reason for struggling to sleep and no one person To access Sleepstation and other is the same. Thats why the EIC (Electrical EIC Services visit Industries Charity) has provided the industry free access to Sleepstation. www.electricalcharity.org/ Sleepstation combines psychology and services#Support sleep science with dedicated support and guidance to help people get great sleep. Good news! Watch the Your LEW Account video to find allows you to use ElectraCentre. out more Get goods nationwide at 230 other independent trade counters using your LEW account and pricing. Find your nearest one www.myelectracentre.co.uk LEW’S NEWS JULY - SEPTEMBER 2021 fb.com/leweletrical @lewelectrical @lewelectrical lew-electrical-distributors 11

FROM BRANCH MANAGER TO OPERATIONS DIRECTOR A HUGE THANKS AND FAREWELL TO OUR OPERATIONS DIRECTOR After 20 years of being part of LEW, our Operations Director Bruno Hickson is moving onto his next venture. We are sad to announce that “Bruno has supported been promoted to Sales our Operations Director Bruno LEW's vision to be Manager. Former LEW Wakefield Hickson is leaving LEW Electrical the leading electrical Branch Manager John Potter Distributors at the end of August wholesaler in the UK. He has also made the step up to after a whopping 20 years of has been instrumental in Group Manager, with Adam service. He joined us back in building strong & ambitious Kelk replacing him as LEW 2001 as the first Grimsby Branch teams throughout our Wakefield Branch Manager. In addition to this, branch network. The Manager. Bruno was key in LEW’s strategy strength within the Enjoy to expand in new areas. Senior Management Team your next We want to take this opportunity has helped to make the venture to thank Bruno for all his hard transition as smooth as Bruno! work and dedication that has possible. We all wish Bruno seen LEW grow to 14 branches. the best for the future” As a result of this, Josh Johnson Andrew Johnson, has been promoted to Operations Managing Director. Manager and Scott Berry has NEW TEAM FOR 2021 HICKY HITS THE TRACK AS BSB RETURNS As testing concludes, the fun begins for Hicky's debut season with FHO Racing. LEW sponsored rider Peter Hickman Donington Park on the 8th of June. is having an exciting 2021 despite the Upon reflection of testing, Hickman says challenges across the motorsport. “Overall we had a great test at Knockhill. The Bennets British SuperBike The sun was out the whole time too, so Championships enter its 25th year and that was a huge positive. We managed to starts 25th June with a triple header at get loads of laps in over the past 2 days Oulton Park. and felt we had good pace leaving the Peter Hickman is debuting with a new test. We now have a good direction leaving here and looking forward to the final BSB team, FHO Racing BMW, the newest test at Donington Park next week ahead of team in the BSB, built on the initial round one at Oulton Park”. (https://www. facebook.com/FHOracing) foundations, of many successful We wish Hicky and the rest of FHO Racing years as Smiths Racing, the team the best of luck for the upcoming season. completed the transition to run Look out for progress updates in the next LEW’S NEWS. as FHO Racing, a new brand and look within the series. Official testing concluded at