Lessons Learned Study

COOPERATION PROGRAMME INTERREG V-A GREECE – BULGARIA 2014-2020 PROJECT “PATHWAYS FOR ACCESSIBLE HERITAGE TOURISM” ABR. “ACCESS2HERITAGE” Ref No 2055 MIS code 501 88 90 Contract В2.6С.06 / 15.12.2017 PROJECT BENEFICIARY 8 ASSOCIATION “ECOWORLD RHODOPES” - SMOLIAN WP 6 Initiatives beyond the CB area and Abroad Activity: Study Visits Abroad Lessons Learned Study The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 1

The main goal of the project “Pathways of accessible heritage tourism” (“Access2Heritage”) is to support the sustainable development of heritage tourism in the CB area and establish the region as an international destination for senior and accessible tourism, including persons with disabilities and with chronic diseases, elderly and their families. And in particular, the Project aims to establish grounds for exchange and import know-how and good practices, related to the improvement of the accessibility of cultural and natural heritage structures in the CB region. The activity “Study visits abroad”, part from work programme Initiatives beyond the CB area and Abroad, has the objective to improve the capacity of the project partners through information, know-how and knowledge for the accessible tourism and the tourism dedicated to the elder people in leading European countries. Task - acquaintance with good practices and introduction of know-how in the field of development of accessible nature tourism in Malta, Spain, Great Britain, and France. In the Study Visits Abroad, representatives of the Partner Organizations: - Management Body of Rodopi Mountain-Range National Park (Lead) from Greece - Regional Development Fund of Central Macedonia from Greece - Municipality of Volvi from Greece - National Confederation of Disabled People of Greece - Technological Educational Institute of Central Macedonia - Research Committee (Department of Business Management) from Greece - Union of the Disabled in Bulgaria - Agency for Local Economic Development Agency – Razlog from Bulgaria - Regional Youth Parliament Association - Kardzhali from Bulgaria - Ecoworld Rhodopes Association – Smolian from Bulgaria They took part in a study visit to Malta, Spain, the United Kingdom, and France. Subsequently, through the implementation of the activities for awareness (public events) and for capacity-building (trainings), the partners will be able to contribute locally to the capacity- building of the authorities responsible for managing cultural and natural assets, as well as and tourism industry professionals to meet the needs of elder and accessible tourism at a higher quality level. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 2

During the study visits, the participants establish: А. Policy for the Disabled People 1. The Malta Policy for the Disabled People Since 2000 in Malta, a law “Equal Opportunities (Persons with Disability) Act” exists, the legal framework governing disabled people’s rights in the country. The purpose of the document is to recognize and to safeguard the rights of persons with disability with a view to ending, in reasonable manner, discrimination on basis of disability. The Act deals with the rights of the persons with disability, disability discrimination and its prohibition in the spheres of employment, education, accessibility, the provision of goods and services, housing, insurance, and healthcare, etc. Further, it defines the main governmental structure responsible for the implementation of the Act – Commission for the Rights of Persons with Disability. http://justiceservices.gov.mt/DownloadDocument.aspx?app=lom&itemid=8879&l=1 In 2016, a new programming document was developed - the Malta National Disability Strategy, which draws the national policy on the rights of persons with disability. Its scope is to provide direction, national plan that results in the quality of life of persons with disability and their family to improve. The Strategy bases on the fact that every person with disability should lead a confident, enriched life and participate actively in society, politics, culture and economics. The paper is for every person with disability to become an active citizen with the freedom to make choices. The goal of the Strategy is to have better opportunities for people with disabilities in the labor market, improving the educational experience, provide social services in the right formats and focus on emancipating the individual. https://activeageing.gov.mt/en/Pages/Malta-National-Disability-Strategy.aspx The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 3

2. The Malta Accessibility Policy Commission for the Rights of Persons with Disability (CRPD)  The Commission for the Rights of Persons with Disability (CRPD) in Malta is the Public Regulator in matters regarding rights of persons with disability in Malta. The CRPD is organization dedicated to improving the quality of life of disabled persons. The structure is committed to rendering Maltese society an inclusive one, in a way that persons with disability reach their full potential in all aspects of life, enjoying a high quality of life thanks to equal opportunities. The Commission for the Rights of Persons with Disability, previously known as the National Commission Persons with Disability, was founded on the 03.11.1987, when the then Minister of Social Policy, the Hon. Dr Louis Galea, had made a parliamentary statement announcing that he had appointed the first KNPD members. On the 10.02.2000, CRPD was officially founded, this time in accordance with Act No. 1 of the year 2000, the Equal Opportunities (Persons with Disability) Act. CRPD has a wide variety of roles which are described in detail in the Act. The law empowers CRPD to investigate complaints it receives about breach of rights arising from discrimination, the enforcement of such rights as well as to promote, protect and monitor the implementation of the United Nations Convention on the Rights of Persons with Disability and to monitor Guardianship Orders. The organization is mandate type, combining tribunal-type and promotion-type. Its litigation power are representing in front of courts and bringing proceedings in own name. The main activities of CRPD are:  Activities aimed at supporting vulnerable groups (e.g. through trainings)  Activities aimed at supporting duty bearers such as employers and service providers (e.g. through trainings, guidance material, practical support, etc.)  Communication activities (e.g. awareness raising campaigns)  Recommendations on discrimination issues  Publications and reports  Research projects (incl. surveys) The institution has a mandate to deal with: the UN Convention on the Rights of Persons with Disabilities (CRPD) and the Equal Opportunities (Persons with Disability) Act. In fulfilling this mission, CRPD works in order to eliminate any form of direct or indirect social discrimination against persons with disability and their families while providing them with the necessary assistance and support. CRPD has a useful website with numerous contact details and links. https://crpd.org.mt/ The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 4

Disabling barriers are often the single most important cause of social isolation and discrimination which many people, especially people with impairments, have to confront in their daily lives. Very often, disabling barriers are also the root cause preventing individuals with disability from enjoying an acceptable quality of life. The CRPD has adopted the principle “Access for All”. It has published a series of Design Guidelines, some of which are: - The Foundation for Information Technology Accessibility (FITA) strives to promote ICT and Web Accessibility in order to provide support, empowerment and social inclusion for disabled persons, so they may overcome any barriers imposed by their condition and take active and productive roles within our society. FITA is the principal advocate and coordinator for ICT accessibility in Malta. FITA advises and acts on behalf of the Commission for the Rights of Persons with Disability (CRPD) on matters of ICT accessibility. https://mita.gov.mt/en/eGov/DevelopmentToolkit/Pages/Accessibility-and-Standards.aspx The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 5

3. The Accessible Tourism in Malta The Ministry for tourism of Malta entirely applies the principle that tourism is a leisure experience that should be offered and enabled to all, developing a culture which will facilitate social tourism and accessibility for people with disabilities. It works to improve the accessibility dimension of the tourism product and the service offered for the benefit of social tourists. There is a National Tourism Policy Paper for the period 2015 – 2020. https://tourism.gov.mt/en/tourism/Pages/Tourism-Entities/Accessible-Tourism.aspx The Ministry for tourism of Malta has adopted the Policy “Tourism for All”, has prepared and published a special book. It provides significant information and guidance how to make various touristic places accessible, such as: parking and drop-off-points, entrances and exits, reception areas; bars, restaurants, other catering facilities; accommodation facilities – lifts, steps and corridors, guest bedrooms; information and communications, as well as fire safety. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 6

There are two official sites, providing guidance for organizing a trip to Malta: GuideMeMalta.com and VisitMalta.com, possessing special sections, dedicated to the people with different disabilities. The people of Malta and its governmental structures have made a concerted effort over the recent years to ensure that everything from the airport to hotels, museums and even sandy beaches are accessible to all. Nowadays, the accessibility for people with disabilities, whether it is impaired mobility, impaired vision or other, has improved dramatically, starting from the airport and the public transport, the place for accommodation, nutrition and entertainments, the historical and the cultural sites, even the beaches. https://www.guidememalta.com/en/accessible-malta-holidays-for-people-with-disability https://www.visitmalta.com/en/accessibility 4. Accessible Touristic Site in Malta Upper and Lower Barrakka Gardens  The Upper Barraka Gardens are the point to experience spectacular views of the islands from the these colonnaded gardens in Valletta and are the place to enjoy the amazing views of the islands. Accessibility is provided by a special elevator. The Lower Barraka Gardens are a top the Christopher’s Bastion, and from there you can see amazing views. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 7

 St. John’s Co-Cathedral There is a wheelchair friendly accessible aisle for a better entry. The Knights of St. John used to live in this Cathedral during the 17th century. Adorned in Baroque art and architecture, the Church’s interior is covered in gold. The impressive church is considered a sacred place of worship by the locals, and it also features an original Caravaggio art piece called “The Beheading of St. John the Baptist”.  Grand Master’s Palace The Grand Master’s Palace was originally constructed in 1571, where it was initially used to house the Grand Master of the Knights of St. John. In the modern day, it serves as the administrative center of Malta by housing The President’s Office and the House of Representatives in Malta. Apart from the outstanding armor collection, this Palace also features impressive marble floors, and decorated ballroom and stateroom walls. There is a flat entrance as well as an elevator to allow easy access between the floors for persons with disabilities.  Old Town Valletta and Mdina Mdina, also known as the silent city, is an ancient- walled city adorned with a unique blend of baroque and medieval architecture. No vehicles are allowed into this city, and the calming atmosphere is simply amazing. Access for people with disabilities is provided.  The Tarxien Temples The Tarxien Temples are actually older than the Egyptian pyramids and the Stonehenge in England. The extraordinary site is made up of 4 megalithic structures, which were constructed during the period between 3600 and 2500 BC. The Temples are a UNESCO World Heritage Site. This site offers wheelchairs free of charge if need be. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 8

 Beaches Ramla Bay, Gozo The Malta Tourism Authority has made a very huge effort to ensure that the beaches are wheelchair friendly. All the MTA-managed beaches such as the Golden Bay as well as Ghadira Bay have wooden walkways, convenient floating beach wheelchairs, and specially dedicated parking spots and restrooms. Ramla Bay, located in Gozo, also offers a wooden walkway as well as a floating beach wheelchair. Other accessible Maltese beaches are: Ramla il Hamra in Xaghra, Gnejna in Mgarr, Armier in Mellieha and Exilesin Sliema. 5. Visited sites in Malta During the stay in Valletta and Malta, the project team members visited the following sites:  St George’s Square, and surrounding neighborhood of the city old centre, accessible for people with physical disabilities;  Grand Master’s Palace - completely accessible for people with physical disabilities, signs for visually impaired and sound devices with lectures for the expositions in nine languages;  Saint John’s Co-Cathedral, which is arranged for people with all kind of disabilities;  Valletta Waterfront – nice design promenade and accessible for wheelchairs;  Upper and Lower Barrakka gardens, an out-door facility fully complying with the stands for accessible place  Hop-on-hop-off Bus trip, accessible for disabled people with physical, visual and hearing disabilities;  St Julian Resort – modern see resort with ways and paths to the sea for people in wheelchairs;  Commission for the Rights of Persons with Disability (www.crpd.org.mt);  National War Museum, hosted at the Fort St Elmo fortress, which is wheelchair accessible (stair-lifts & and elevator,) possesses directions in Braille and audio-visual presentations;  MUZA – national museum of art, the best practice in retro-fitting a historic building, completely accessible for people with all types of disabilities. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 9

6. The Policy for the Disabled People of Spain Since the 1960s, the first representative associations of persons with disability were created in Spain. These entities have been characterized by their increasing active participation in the design and management of resources and services derived from the successive advances on social policies related to disability. On 14 October 2011, the Spanish Council of Ministers approved the Spanish Disability Strategy 2012-2020 with the aim of providing a framework and guidance for all disability policies developed in Spain. The strategy is based on principles such as non-discrimination, equal treatment before the law and equal opportunities, independent living, standardization, universal accessibility, design for all, civil dialogue, mainstreaming disability policies, participation or public accountability, and others. Its main objective of the document is, as stated by the Government, to ensure that all people with disabilities have all rights as the other in their society and that they benefit from their contribution to the economy and social life. The document defines strategies that are divided into measures and actions focused primarily on the labor market, education, poverty and social exclusion: https://sid.usal.es/idocs/F8/FDO26112/Estrategia2012_2020.pdf There are several laws in place in Spain, designed to provide support and protection to those with disabilities. These include the 1982 Social Integration for Disabled People Act, the 2003 Non Discrimination Act and the 2007 Equal Opportunities Act. Employers who hire those with disabilities have access to a range of grants and other funding. These grants are for adapting the work place and there are reductions available in social security contributions for those who meet the criteria, although the amounts differ depending upon the level of disability of the worker. There are also minimum length contracts as part of the activities for reaching the qualifying criteria. There are a series of Special Employment Centres in Spain. There are almost 700,000 people working in these centres and get the opportunity to work for mainstream companies as subcontractors. This system allows disabled people to spend more time in non-sheltered employment and encourage them to make the move on a more permanent basis. The centres get bonuses on their social security contributions and many of those that work there find positions in the public sector. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 10

7. The Accessible Tourism in Spain Spain is becoming increasingly prepared for accessible tourism – tourism for all. Enormous efforts are being made to eliminate barriers and providing access to cultural and natural resources, creating standards for transport as well as building and urban planning. There are numerous monuments, museums, nature areas, accommodations and restaurants in Spain offering services and activities that are partially or completely accessible for travelers with wheelchairs or some other disability. Information can be found here: https://www.spain.info/en_GB/informacion-practica/turismo-accesible/ There are many things that will make a city and its particular holidaymaker destinations available to people with physical disabilities. The first factor is really a barrier free airport and transport system that is certainly suitable for people who have movement disabilities. In pursuit of advertising accessible tourism, several major cities already went through a plenty of renovation and changes. Spain is unquestionably one of the best examples, because government takes positive steps to make certain its cities are accessible by all, no matter their physical disabilities. Spain is amongst the only few countries to ensure easy accessibility to all or any its cultural sites. This not only a vague claim since the country has taken tremendous initiative to make sure the routes leading up to its tourist interest points are wheelchair friendly which is not blocked by barriers. The country has also introduced new transport standards and urban planning rules to do this target. Although all Spanish cities are part of this national change, Avila has won the first-ever European award for improving access for people with disabilities - EU Access City Award in 2010 and two the cities Pamplona and Bilbao received a special mention in the Access City Awards 2013 for their innovative approach towards accessible tourism. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 11

8. Avila, the city with EU Access City Award Avila has won the first-ever European award for improving access for people with disabilities - EU Access City Award in 2010 (https://ec.europa.eu/). The annual honor aims to award efforts to improve accessibility in the urban environment and to foster equal participation of people with disabilities. The Commission praised Avila’s plan, developed since 2002, to improve accessibility to public buildings and to give incentives for private initiatives. The City authority has also developed accessible tourism facilities and improved job opportunities for people with disabilities – working directly with disabled and elderly people's organizations. The European jury selected Avila because of its comprehensive plan, the high level of political commitment, the progress achieved so far, and the effective involvement of people with disabilities in the process. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 12

9. Policy for Accessibility in Avila Avila has been implementing since 2002 a long-term plan to make the city more disabled- friendly. It involves improving accessibility to public buildings and creating incentives for private initiatives, while also developing accessible tourist facilities and job opportunities for the disabled. Persons with disabilities are included in the planning process. Avila's access management includes accessibility improvements in the city span different categories, taking into consideration various forms of disability, including immobility, blindness and mental illness. The city attempts to “abolish physical and architectural barriers“ in public buildings, despite and because of its cultural heritage and its wealth of historic sites. With its medieval architecture and many narrow and cobblestone streets, accessibility-related adjustments are relatively difficult in Avila. A need for creative thinking in finding solutions to this challenge, as historic sites should not be damaged in the alteration process. One of the improvements include special lifts and ramps, which have been installed at the famous medieval city walls, so that wheelchair-bound visitors can get to the top. Being able to access the wall for the first time is a \"very emotional moment\" for these people, many of whom have never been on top of the wall before, although they have lived here their whole life. In its improvement decisions, the city works together with local organizations representing the interests of disabled people, such as ONCE, Spain's national organization for the blind. Without this cooperation, they would not have achieved so much. May be Avila is by no means a \"perfect\" city yet, but that it determines to continue its accessibility development project. The Avila City government have coined a Practice Guide for the planning, design and marketing of accessible routes in historical urban environments . The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 13

The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 14

Ávila is a member of the League of Historical and Accessible Cities (LHAC) (http://www.lhac.eu/ /), a project established by the European Foundation Centre. The main aim of the League of Historical and Accessible Cities is to improve the accessibility of historical towns promoting, at the same time, sustainable tourism development and the protection of cultural heritage. 10. Accessible Avila Avila is one of the leading accessible tourist destinations in Spain. As a tourist attraction, it is especially known for its well-preserved medieval city walls and many heritage sites, which have been carefully adapted to make them accessible for visitors with disabilities. One of the many changes, Avila's city wall is unquestionably worth mentioning as access points were constructed to assist quick access for people with movement disabilities. This change is not just on an accessibility of famous monuments and attractions because the several restaurants, nature parks, museums and hotels are also getting ready to make this happen. In addition to working to create spaces and routes that can be easily travelled by individuals with disabilities, Spain in addition has introduced several guided tours and specialized services. The Ávila City Access Guide (in Spanish) is well designed to help the people with disabilities who have chosen to visit Avila and is available here: https://www.accessibletourism.org/resources/avila_access_guide.pdf The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 15

11. The League of the Accessible Cities Official website www.lhac.eu Entering into force on 3 May 2008, the United Nations Convention on the Rights of Persons with Disabilities set a new perspective for those foundations active in the field of disability or human rights, providing them with a unique opportunity to put their expertise to good use in the merging field of disability. As a result, in 2009 a group of foundations led by the European Foundation Centre (EFC) decided to work together in the form of a Consortium to make a distinctive contribution towards mobilizing the foundation sector. In February 2010, the European Consortium of Foundations on Human Rights and Disability launched its first pilot project. The League of Historical and Accessible Cities’ main aim is to improve the accessibility of historical towns promoting at the same time sustainable tourism development and the protection of cultural heritage. The main purposes of the project are:  To put forward innovative accessibility solutions which allow people with disabilities to fully enjoy cultural and historical heritage  To foster tourism and the social development of the city  To develop pilot projects that can serve as an inspiration for other foundations, local authorities and stakeholders  To serve as a hub for exchange of best practices and know-how  To lead by example, raise awareness, stimulate ideas and invite others to act The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 16

The project is being simultaneously implemented by eight foundations in four different countries across Europe, each of them in partnership with the local authorities of the historical town of their choice:  Avila (Spain) – Foundation ONCE  Lucca (Italy) – Fondazione Banca Monte di Lucca  Mulhouse (France) – Foundation Réunica  Torino (Italy) – Fondazione CRT  Viborg (Denmark) – Realdania Foundation, Bevica Foundation, The Danish Disability Foundation and The Labour Market Holiday Fund A tourist route including interesting buildings, museums, parks, restaurants, shops and tourist information centres is being developed in the historical city centre of each member town. It is important to note that ‘disability’ is seen in its broadest sense, including both sensory and physical impairments and disabilities, and that (following the Universal Design criteria) improvements to accessibility are conceived for the long-term benefit of all visitors, residents and tourists. As a result, on these routes everyone will be able not only to walk around and explore the townscape independently, but also to orient themselves and to interact with their surroundings, thanks to information signs (such as tactile billboards, sign language guides and audio guides) and other interactive digital tools that will be accessible to all. The project involves a holistic conception of accessibility, which will entail improvements in four main areas:  The built environment and public spaces  Transport and related infrastructures  Information and communication, including information and communication technologies  Public facilities and services The diversity of historical townscapes means that solutions for improving access cannot be standardized. Consequently, although a common methodology provided by an external specialized consultancy has been agreed, the way in which each individual country is implementing the project varies enormously, bringing additional richness and depth to the initiative. The League of Historical and Accessible Cities will produce a best design and best practice guide showcasing each individual project. Aiming to improve social inclusion and active participation of people with disabilities through improved access to historical and cultural heritage, the League of Historical and Accessible Cities can be also seen as a good example of social innovation practice. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 17

12. Visited sites in Avila During the stay in Avila city, the project team members visited the following sites:  Avila Main Square (Plaza Mercado Chico) and the surrounding medieval streets, most of all are accessible for people with disabilities. The pedestrian walking zone and vehicles’ zone are at one level, division by special groundings.  Basilica de San Vicente, dating from 11 century - completely accessibility for people with different disabilities.  Conference Exhibition Centre Lienzo Norte – modern building and cultural centre for various events and exhibitions.  Visitors Reception Centre in Avila – a modern centre, providing information and services to people with all kind of discrepancies, including blind, deaf, mentally and physically disabled people.  Avila City Hall premises, renovated accessible historical building, hosting the mayor and city hall administration.  Palacio De Los Verdugo, newly renovated accessible historical building, hosting part of the municipal administration, incl. the team working in the field of accessible city environment.  Palacio De Los Superunada, newly renovated accessible historical building, hosting art collection of Guido Caprotti, Italian spent his life in Avila.  San Juan Church, possessing accessibility adjustments – example of the preservation of the historical building.  House of Santa Teresa, Museum of St. Teresa possessing accessibility adjustments – example of the preservation of the historical building.  Day Care Centre for people with a mental disability, providing the most modern technologies for cares and tuition of mentally disabled and experience sharing with NPO “PRONISA” Avila, managing the institution.  City Walls, unique completely preserved medieval defense construction, accessible for walks along 1700 m, through 4 entrance points, one - suitable for the disabled.  House of Las Carnicerías, one of the oldest buildings in the city – example for well renovated to accessible site.  Cathedral de San Salvador of Avila and its Cardinal Museum – accessible for people with disabilities, providing audio information in several languages.  Four Posts, the place where you can enjoy the magnificent beauty of the City Walls. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 18

13. The UK Policy for the Disabled People The legal framework governing disabled people’s rights in the UK consists of both in domestic law, of the Equality Act 2010, and in international law, as well as of the UN Convention on the Rights of People with Disabilities. http://www.legislation.gov.uk. In the Equality Act 2010, a person is defined as having a disability if they have a physical or mental impairment and the impairment has a substantial and long-term adverse effect on their ability to carry out normal and day-to-day activities. The Act states that a person discriminates against a disabled person if they treat that person unfavorably because of something arising in consequence of their disability, and they cannot show that the treatment is a proportionate means of achieving a legitimate aim. Section 20 of the Act makes provisions regarding the requirement to make reasonable adjustments for disabled people in relation to services and public functions, premises, work, education and associations, which is imposed in various parts of the Act. The explanatory notes provide an overview of the duty to make reasonable adjustments. The duty comprises three requirements that apply where a disabled person is placed at a substantial disadvantage in comparison with non-disabled people. The first requirement covers changing the way things are done (such as changing a practice), the second covers making changes to the built environment (such as providing access to a building), and the third covers providing auxiliary aids and services (such as providing special computer software or providing a different service). The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 19

14. The Accessible Tourism in UK Making Britain as accessible as possible, is a goal and task not only of the British authorities, the structures of the civil society (most of all the societies of the disabled people), but of each and every community in the whole country. The facilities on offer for visitors with special needs are steadily improving. Recently designed or newly renovated buildings and public spaces that provide lifts and ramps for wheelchair access are becoming more common. Buses are also becoming increasingly accessible, and, if given advance notice, train, ferry or bus staff will happily help any disabled passengers. If a travel agent is asked about the Disabled Persons Railcard, it will entitle a discount in rail fares. Nowadays many banks, theatres and museums provide aids for the visually or hearing-impaired. Specialist tour operators, such as Tourism for All, cater for physically disabled visitors. More general information on facilities for disabled travelers provides Disability Rights UK (https://www.disabilityrightsuk.org). The association also published two books that carry a wealth of information for disabled holidaymakers, which could be useful. To assist journey planning for a holiday of a disabled person, groups or families, there is detailed guide at “Tourism for All”. https://www.tourismforall.org.uk. The website https://www.tourismforall.org.uk provides information about the UK Regions, places of Accommodation and such providing Food & Drink, proposes Things to Do, includes interesting Offers, assures assistance to Plan your visit, as well News. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 20

“Tourism for All” are a small, vibrant, independent, national charity who are the voice of accessible tourism and travel in the UK. They are passionate about ensuring that people can participate in all areas of community life, whatever their mobility or ability. Furthermore, all of the UK’s regional tourist boards provide information about disabled access in their accommodation and sightseeing guides. In UK is evented and well operating a National Accessible Scheme (NAS) that rates the accessibility of accommodation in Britain and awards a certificate. The NAS covers three types of impairments: mobility, hearing and visual. Assessed properties will have facilities such as hand rails, ramps, hearing loops and color contrast to name a few. NAS scheme – content, NAS scheme members, incl. their ratings can be found at https://www.visitengland.com and https://www.tourismforall.org.uk . The National Accessible Scheme (NAS) is a national scheme that helps to find an accommodation that suits any possible needs, independently assessed by trained assessors against demanding criteria. Assessed properties will have facilities such as handrails, ramps, level-access showers, hearing loops and color contrast. Here is the list of our NAS logos and explanations are shown below. The ratings are split into three categories for:  Mobility impaired and older people  Visually impaired and blind people  Hearing impaired and deaf people The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 21

THE NINE ACCESSIBLE LOGOS: OLDER AND LESS MOBILE GUESTS If you can climb a flight of stairs, but banisters or grip handles would make this easier, look out for this logo. PART-TIME WHEELCHAIR USERS If you have problems walking or can walk a maximum of 3 steps, or need to use a wheelchair some of the time, this logo applies to you. INDEPENDENT WHEELCHAIR USERS Similar to the international logo for independent wheelchair users. If you are a wheelchair user and travel independently, look out for this logo. ASSISTED WHEELCHAIR USERS If you are a wheelchair user and travel with a friend or family member who helps you with everyday tasks, this logo applies to you. ACCESS EXCEPTIONAL LOGOS Access Exceptional is awarded to establishments that meet the requirements of independent wheelchair users or assisted wheelchair users and also fulfill more demanding requirements. VISUALLY IMPAIRED AND BLIND PEOPLE 1 If you have difficulty reading small print, are registered blind, have poor sight or a visual impairment, accommodation with this logo is suitable for you VISUALLY IMPAIRED AND BLIND PEOPLE 2 An exceptional level of facilities and services that would be suitable for anyone with a visual impairment from mild sight loss to having no sight at all. HEARING IMPAIRED AND DEAF PEOPLE 1 If you have a slight hearing difficulty, are deaf, wear a hearing aid or have a hearing impairment, look out for accommodation displaying this logo. HEARING IMPAIRED AND DEAF PEOPLE 2 An exceptional level of facilities and services that would be suitable for anyone with a hearing impairment from mild hearing loss to profound deafness. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 22

15. Policy for Accessibility in Manchester The City Council of Manchester (https://www.manchester.gov.uk) could be a leading example of well-organized activities in the field of management of a city, as well turning it into an accessible city. There four important planning document, worth knowing: Manchester Strategy – Our Manchester (MSOM) That is a planning document, setting a long- term vision for Manchester’s future and describes how it will be achieved. It provides a framework for actions by all partners working across Manchester – public sector organizations, businesses, the voluntary sector and the communities. It is not a strategy for Manchester City Council, but for Manchester, relying on each and every of its citizens to have a role to play in making the city the best it can be. It defines the future Manchester as “A liveable city, clean, safe and attractive”. The Strategy is developed to provide long-term plans that have to be implemented for creation of new jobs, a growth in Manchester, ensuring that everyone can benefit from, and contribute to, the city’s success. The MSOM starts with the world tendencies for the cities development - the age of the city, when more people are living in ever-bigger cities, (by the time of 2050, two-thirds of the world’s population will live in cities). Then is described the Manchester city status, which has undergone a huge physical transformation alongside a transformation in its economy, its population and the quality of its environment. The vision for Manchester by 2025 is defined - to be in the top flight of world-class cities, when the city will: Have a competitive, dynamic and sustainable economy; Possess highly skilled, enterprising and industrious people; Be connected, internationally and within the UK; Play its full part in limiting the impacts of climate change; Be a place where residents from all backgrounds feel safe, can aspire, succeed and live well (here is the aspect of accessibility); Be clean, attractive, culturally rich, outward-looking and welcoming city. The objectives are formulated as: A thriving and sustainable city; A highly skilled city; A liveable and low-carbon city; A connected city. Delivering the strategy and the monitoring progress are the closing accents. Every year the collective progress is shown through the State of the City Report. All-Age Disability Strategy (AADS) The document is developed for everyone living, working, studying in or visiting Manchester. This is because it is everyone’s responsibility to ensure that Manchester has disabled children, young people, adults and older people can play a full part in society. They do this by exercising their rights and equal opportunities to access services and facilities and get the support they are entitled to. The All-Age Disability Strategy (AADS) is Manchester’s plan to support and enable the disabled people to fully integrate into all the city’s opportunities, facilities, activities and The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 23

communities. The AADS is also written from the perspectives of the Social Model of Disability, the 12 Pillars of Independent Living, and the UN Convention on the Rights of the Person with Disabilities. The Social Model of Disability says that it is not people’s conditions or impairments that disable people, but environmental and societal conventions and the way society is organized that create barriers and do not accommodate difference, and therefore disable people. The intention for this strategy is that when these barriers are removed we will have a ‘disabled people-friendly city’. The 12 Pillars of Independent Living are: Appropriate and accessible information; An adequate income; Appropriate and accessible health and social care provision; A fully accessible transport system; Full access to the built environment; Adequate provision of technical aids and equipment; Availability of accessible and adapted housing; Adequate provision of personal assistance; Availability of inclusive education and training; Equal opportunities for employment; Availability of independent advocacy and self-advocacy; Availability of peer support. Manchester must be the city where: Disabled children’s and adults’ aspirations are recognized and can be realized; All areas of the city and all parts of city life are accessible; Disabled people can be independent and equal in society, and have choice and control over their lives; Mancunians are the city’s best assets; Everyone has the right to fulfil their own potential. The Strategy contains in the first part – Foreword & Introduction; This is Manchester; Welcome to Manchester: Access All Areas; and in the second part - Education, Health and Care Plans; Equality, Access and Inclusion; Everyone’s Responsibility; Being Heard; Priorities; What ‘good’ looks like; Draft – Access all areas. Manchester City Council is committed to working with disabled people and partners to embed the social model of disability in the city’s services, as well as implement the All-Age Disability Strategy. Manchester Accessibility Strategy (MAS) The purpose of the Manchester Accessibility Strategy is to ensure accessibility of the curriculum, physical environment and information for pupils with Special Educational Needs and Disabilities (SEND). It is central to the delivery of services in Manchester and supports schools and settings with the development of their accessibility plans. The vision for Manchester’s children and young people with SEND is that they achieve their potential in education, have happy and fulfilled lives, have choice and control and make a successful transition to adulthood. Strategic objectives are related to: To continue to further develop the work to maximize independence for children and young people with Special Educational Needs and Disability (SEND); Increase choice and control for children and young people with SEND and their families; Increase access to local and universal opportunities, facilities, activities, services within local communities; Ensure that education is inclusive and improves attainment and other outcomes for children and young people; Ensure there is better transition and integration within education, health and care; Secure more post 16 choices for young people such as The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 24

increased access to supported internships, training and opportunities to move onto employment; Increase opportunities and develop ways to improve how the voice of children and young people is included in service design and delivery. Further in MAS, special attention is drawn to the following themes: Increasing Participation in the School Curriculum, the Curriculums, the Early Years Foundation Stage (EYFS), Matching Provision to Need Tool (MPNT) – a graduated response; Outreach Support; Medical Needs; Resourced Provision; Pupil Referral Units; Hospital School; Sensory Impairment; Special Schools; Quality Assurance Process; Travel Co-ordination Units. Also there is presented the Improving the physical environment of schools and Early Years settings – Overview and Buildings. Measures are defined for the Improvement of the delivery of information to disabled pupils and their families - Assistive Technology, Manchester City Council’s Website and Manchester’s Local Offer for children and young people with SEND School websites. A Continuity is guaranteed, discussing the transition and the Preparing for Adulthood. “Our Approach to Equality” Program Manchester City Council has developed and implement a program “Our Approach to Equality”, contacting Equality Objectives 2016-2020, available at: (https://www.manchester.gov.uk/info/200041/equality_and_diversity/5885/our_policy_approach) The Equality Objectives show the commitment to equality and diversity and help to describe the things to be done to support Manchester's vision to be progressive and equitable. There are three equality objectives for 2016 – 2020 (each with a set of aims), that describe the areas and activities that should be at a focus for the year in order to ensure a progress achievement. Objective 1 – Knowing Manchester Better. Manchester’s citizens and partners in the public and voluntary sectors work together to increase the quality of the information, knowledge and understanding about Manchester’s diverse communities. Including: Aim 1: Improve the way that the communities and the people who are using the services get to know and engage with them. Aim 2: Involve a wide range of people and organizations in developing and reviewing the work on equalities, strengthening our relationships with the partners and benefitting from the strong links that the voluntary sector partners have with Manchester’s communities. Aim The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 25

3: Influence government policy and the decisions made nationally about equality monitoring, research and information that is gathered about people and how it’s used. Aim 4: Use the growing and shared knowledge of Manchester communities with the partners, to make sure that there is a joined up way of analyzing how all the big changes in the city affect different communities. Objective 2 – Improving Life Chances. Everyone living in Manchester should have a good quality of life and equal chances. There are four aims to support this: Aim 1: Improve the health and wellbeing of all residents and increase the life expectancy of Manchester people, by making sure they get better health and social care. Aim 2: Improve the life chances and increase the aspirations and achievements of all Manchester children and adults in education, making sure that the right support is in place to make access to a good education and pathways into employment attainable for everyone. Aim 3: Provide volunteering, apprenticeship and training opportunities in the city, working with public and voluntary sector partners to do this and influence other organizations to do the same. Aim 4: Take a joined up approach with public and voluntary sector partners to raise awareness of hate crime and help people feel more confident to report it. Objective 3 – Celebrating Our Diversity. Manchester’s great strength is its diversity; They have achieved a lot for their different communities. There are three aims to support this: Aim 1: Collaborate across sectors to organize and promote events and targeted communication campaigns that celebrate Manchester’s diverse communities and give a greater awareness and understanding of them. Aim 2: Grow Manchester’s national and international profile as a diverse, inclusive city that cares about equality. Aim 3: Make good use of the communication channels, that all partners have available to celebrate our diverse city and tell people across the world how we are achieving these objectives. Manchester City Council is committed to improving access for disabled people to all of their services, including those relating to the build environment. The second edition of the Design for Access manual (Design for Access 2) setting out aspirational standards that are embed across all relevant areas of their practice, is attached to the present Analytic Report. Manchester Disabled People’s Access Group (MDPAG) For achieving the objective Manchester to be an Accessible city, the City Council works in close collaboration with Manchester Disabled People’s Access Group http://www.mdpag.org.uk The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 26

Manchester Disabled People’s Access Group (MDPAG) is an organization of disabled people and a registered charity. It promotes best practice in inclusive design and access standards and work to improve access to buildings, transport, public spaces, events, information and services. They do this through membership and project activities, through access consultancy, contributions to consultations, training for disabled people and for organizations, publications and campaigns. MDPAG works with disabled people, businesses, architects and designers, the public sector and the voluntary and community sector in Greater Manchester and elsewhere. They promote best practice in accessible and inclusive design and access standards through: Our Manchester Disability Plan, chairing the Built Environment Workstream, Access audits & access surveys, Access Statements & Design and Access Statements; Consultancy and contributions to consultations, Advice on consulting with disabled people, Training and information for organizations & companies & training on access auditing for disabled people; Publications; Provision of information on the Equality Act, Building Regulation, planning guidance and best practice access standards, including developing materials on writing Design and Access Statements; Projects and joint activities with local authorities, regeneration projects & the voluntary & community sector; Providing information, advice and consultancy to other infrastructure organizations in the voluntary and community sector in Greater Manchester; Active involvement with other disabled people’s organizations and with the voluntary and community sector in Greater Manchester; Support for the development of Disability Equality Schemes, including impact assessment, information gathering, consulting with disabled people, access audits, disability equality training; Campaigns. The organization members meet regularly and hold additional consultation, training and social events. The team of experts of the project during their visit in Manchester conducted a special meeting at the Victoria Baths with MDPAG expert. 16. Accessible Manchester Manchester is one of the favorite UK cities to visit. Known for its industrial past, its canal system, and its sport, museum, and nightlife culture, Manchester has so much to see and explore. There are a few top attractions that worth to see. Manchester Town Hall is a gorgeous building - arguably the prettiest in town. It’s positively oozing history, having been built late in the 19th century, packed with busts, sculptures, and murals that depict some of the history of the city. With the exception of the clock tower, the rest of the building is easily explored by wheelchair by the available lifts. Whitworth Art Gallery and gardens, containing about 55,000 items in its collection. The gallery is located in Whitworth Park and is part of the University of Manchester. In 2015, the Whitworth reopened after it was transformed by redevelopment that doubled its exhibition spaces, restored period features and opened itself up to its surrounding park. The interior and the exterior are completely accessible with proper constructed paths. People’s History Museum is located in a building - a one-time hydraulic pumping station, refurbished as a somewhat striking modern museum. It is quite the display of history, and with wheelchair-accessible lifts and various facilities in place to serve specific needs (such as The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 27

audio tours for people with hearing impairments), it is an attraction that has thought a lot about accessibility. Old Trafford is one of the most renowned and historic football venues in the world. Accessibility can often be a challenge in an older stadium, but Old Trafford is known to be fairly accommodating, with accessible seating, wheelchair bays, an accessible lounge, audio headsets and a Changing Places facility. John Rylands Library, famous as a masterpiece of Victorian Gothic architecture, hosting world class collection includes the oldest known piece of the New Testament, the St John Fragment and other vast, varied collection include magnificent illuminated medieval manuscripts. Almost completely accessible with walk paths and lifts are available for the people with disabilities. Victoria Baths are very pretty attraction. First constructed early in the 20th century as functioning public baths, closed in the 1990s. Following a very expensive restoration, the facility now stands essentially as a tourist destination. In addition, the wheelchair accessible viewing points make it yet another suitable stop in Manchester. Piccadilly Gardens is a green open-space area situated in the heart and soul of the Manchester city center. They are the central hub of Manchester's public transport system. The Gardens is the perfect location for a range of music and cultural events that are held throughout the year. As an accessible gateway to the city, it provides both work and leisure opportunities for people with disabilities. Castlefield, designated an \"Urban Heritage Park,\" is an excellent place for exploring Manchester, among lovingly restored Victorian houses along the old canals or through the reconstructed Roman Fort. There is the Bridgewater Canal, constructed in 1761 and the many old warehouses that have been restored and turned into offices, shops, hotels, and restaurants. Completely accessible place to enjoy the old Manchester and its channels. 17. Accessible Education at Manchester University University of Manchester is a public research university, formed in 2004 by the merger of the University of Manchester, Institute of Science and Technology and the Victoria University of Manchester. The University of Manchester is a red brick university, a product of the civic university movement of the late 19th century. The university owns and operates major cultural assets such as the Manchester Museum, Whitworth Art Gallery, John Rylands Library and Jodrell Bank Observatory - a UNESCO World Heritage Site. The University of Manchester was divided into three faculties: Faculty of Biology Medicine and Health; Faculty of Science and Engineering, Faculty of Humanitie. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 28

Additionally, the faculty comprises a number of research institutes: the Centre for New Writing, the Institute for Social Change, the Brooks World Poverty Institute, Humanitarian and Conflict Response Institute, the Manchester Institute for Innovation Research, the Research Institute for Cosmopolitan Cultures, the Centre for Chinese Studies, the Institute for Development Policy and Management, the Centre for Equity in Education and the Sustainable Consumption Institute. Department of Disability Advisory and Support Service (DDASS) http://www.dso.manchester.ac.uk / Disabled students make up over 15% of University of Manchester students, and the University offers an accessible and inclusive service. The Disability Advisory and Support Service (DASS) supports a variety of different people, whether students, staff or supporters. The team aims to help everybody to succeed - in his studies, work, and the rest of his University experience. DDASS’s team consolidates named advisers to support current and prospective disabled students, and dedicated team for disabled staff. They offer general advice to parents and supporters to help both you and your son or daughter make the transition to independence at University. We also support staff at the University who are working with disabled students and staff. Supported target groups are: Current students, Prospective students, Parents and students, Disabled staff, Staff working with disabled students and Staff working with disabled staff. From alternative arrangements in exams to software to help you study, the DDASS is to help you access the support you need in the field of exams support, study support and others needed. The team of experts of the project during their visit in Manchester conducted a special meeting at the University of Manchester with a DDASS expert. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 29

18. Visited sites in Mancestar During the stay in Manchester city, the project team members visited the following sites:  Whitworth Art Gallery and gardens – nicely renovated historical building turned into a cultural center of modern art, which is completely accessible for people with disabilities.  University of Manchester – one of the biggest universities in UK, providing special care for the people with various discrepancies.  Victoria Baths – very nice old premises, presently undergoing reconstruction for reaching perfect accessibility.  Manchester Visitor Information Centre – modern accessible tourist information center, completely accessible.  Piccadilly Gardens and city walk tour in the Northern Quarter up to the Manchester Cathedral – city trade center accessible for visitors.  Manchester Cathedral – historical building, still requiring activities for complete accessibility.  Manchester Town Hall/City Council - the premises for provision of services to citizen, incl. disables.  Central Library - the ICT appliances for services provision.  John Rylands Library – amazing historical building, accessible for people with different discrepancies.  \"Urban Heritage Park,\" Castlefield – modern renovated accessible historical urban area.  People's History Museum, Manchester Art Gallery, Museum of Science and Industry, Old Trafford Stadium (as per personal agenda). The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 30

19. Policy for the people with disabilities in France The French Republic takes care for the people with disabilities, so they are equal and full citizens of French society, regardless of their disability or the extent to which it reveals itself. This is regulated by the Disabled Persons Act of 11 February 2005 (Law for Equal Rights and Opportunities, Participation and Citizenship of Persons with Disabilities). Article 114 of the Law states: \"For the purposes of this Act, for a disability is considered any restriction on the activity or restriction of the participation in a society, endured in its environment by a person, due to a substantial, permanent or continuous change of one or more physical functions, sensually, mental, cognitive or mental or disabling health condition.\" Law’s web site: https://www.legifrance.gouv.fr/affichTexte.do?cidTexte=JORFTEXT000000809647&dateTe xte=&categorieLien=id At the time of the law's adoption in France, over 10% of the population (over 5 million people) are disabled. Therefore, the measures defined in the Act, as well as some later additions to them, include various activities in all areas of public life: education, employment, architectural environment and accessibility, transport (such as the issuance of disability cards; state compensation for the reduced salary of a disabled worker; a grant for a disabled student; payment of a disabled elderly person's allowance; accessible transport and public spaces, etc.). Departmental house for the disabled - MDPH (La maison départementale des personnes handicapées) throughout France have established, institutions that care for both the rights of persons with disabilities and the benefits they receive, as well as their awareness. 20. Accessible Tourism in France As part of the accessibility policy, the French state and society are also implementing an accessible tourism policy. The state label (sign, brand) “Tourism and Disability” (Label \"Tourisme et handicap\") was created. The French Ministry of Tourism issued it, but its appearance is due to the close cooperation of the public authority with the tourism industry, local authorities and associations representing people with disabilities. The purpose of the “Tourism and Disability” label is to provide objective and consistent information on the accessibility of sites and tourist facilities. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 31

http://www.tourisme-handicaps.org/les-labels/ The sign covers four groups of disabilities: hearing impairment, visual impairment, motor impairment and mental impairment. Every five years, a new categorization of “Tourism and Disability” (Tourisme et handicap) is carried out on the sites covered by the mark. It covers various tourist activities, which are grouped into five categories: accommodation; tourist information; free time; restaurant activities; and visits. The interest in “Tourism and Disability” (Tourisme et handicap) label is growing steadily. In June 2018, it covered nearly 5500 establishments and institutions. On December 31, 2016, 2260 tourist sites received the sign for all four groups of disabilities (hearing impairment, visual impairment, motor impairment and mental disability). These are 41% of “Tourism and Disability” (Tourisme et handicap) properties. In order to encourage more and more establishments and sites to get involved in the activities covered by the label, a month of “Tourism and Disability” (Tourisme et handicap) is organized, exhibitions are held, prizes are given, and enhanced advertising in social networking activities is maintained. As a well-known and attractive tourist and natural site, the Pyrenees National Park in Southern France is also included in the “Tourism and Disability” (Tourisme et handicap) label. 21. National Park Pyrenees National Park Pyrenees (Parc National des Pyrénées) is part of a chain of ten national parks in France, managed by the French Agency for Biological Diversity (Agence Française pour la Biodiversité AFB). National parks cover a variety of terrestrial and marine areas and represent almost 9.5% of the French territory (60 728 km²). They are classified as national parks because of their exceptional natural and cultural resources. The ten parks attract more than 8.5 million visitors each year. http://www.pyrenees-parcnational.fr/fr The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 32

Pyrenees National Park is the third national park in France. Established by a decree on March 23, 1967. The park is located in the zones of High Pyrenees and Atlantic Pyrenees (Hautes- Pyrénées & Pyrénées-Atlantiques) and covers an area of more than 100 kilometers, over six valleys, two departments (Pyrénées- Atlantiques et Hautes-Pyrénées) and two districts (Nouvelle Aquitaine / New Aquitaine / et Occitanie / Occitania). It is located along the border between France and Spain. The park manages two nature reserves: the Newville (Néouvielle) National Nature Reserve (2313 hectares) in the Ore (Aure) Valley and the Ossau Griffon Vultures National Conservation Area (83 hectares). The site of the Pyrenees Mont Perdu, cirques et canyons (\"Pyrénées Mont Perdu, cirques et canyons\") was included in the 1997 UNESCO World Heritage List for both natural and cultural heritage. The circuses of Gavarnie, Estouub (Estaubé), Troumouse and Barroude on the French side and the Aniscle Canyons, Ordesa, Escuain and Pineta on the Spanish side are natural phenomena and illustrative example of the major stages of Earth's development. Map of National Park Pyrenees Like all national parks, the Pyrenees National Park consists of a \"core\" and a \"membership zone\" (in dark green on the map is \"core\"). The \"core\" is a protected area with no permanent residents. It is subject to specific provisions for biodiversity preservation. Traditional activities such as pastoralism (traditional seasonal animal grazing practices) and forestry are practiced in this area of 45 707 hectares. The “core” covers the administrative territory of 15 municipalities. In the membership area, including 64 municipalities, the national park partners with local communities on the basis of a special Charter, which defines specific environmental protection activities combined with socio-economic development: maintaining the quality of the landscape, rural development, support for summer grassland management and evaluation of local agriculture products, forestry development, hospitality management by major tourist sites, public awareness, preservation of natural and cultural heritage, conservation of water resources. Pyrenees National Park is free of barriers or fences and the animals in it are completely free. The park is home to over 70 different mammal species. Many vertebrates (over 40 species in total) are protected nationally. One of them, the mountain goat, highly endangered in the 1950s, now grows freely in the park, with over 4,000 animals in the species. Among the large animals in the Pyrenean park are the brown bears, and the marmots are successfully restored in the park's natural environment. There are also plenty of large rapacious birds such as bearded vultures, griffon vultures, Egyptian vultures and golden eagle. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 33

The most alpine mountain range in southern Europe, the Pyrenees has a very rich and diverse flora - more than 2500 plant species, more than 40% of the plant diversity in France (the European continental territory of France). They grow at different levels at altitudes and reach up to 3,000 meters. Lilies, ramondas, adonises, wild onions, Iberian willow are spread in the Pyrenees National Park. The natural beauties, rich flora and fauna, as well as the sights attract many tourists to Pyrenees National Park. The desire for the park to be accessible to the people with disabilities prompted its management in 2006, that is a year after the adoption of the Disabled Persons Act, to meet the requirements and to receive the “Tourism and Disability” Label (Tourisme et handicap) for two of the houses (visitor centers) in the park – The National Park House at Etsaut in the valley of Aspe /Maison du Parc national des Pyrénées d'Etsaut en vallée d'Aspe/ and the National Park House at Lariun in the Oso Valley /Maison du Parc national de Laruns en vallée d'Ossau/. The label applies to all four types of impairment - hearing impairment, visual impairment, motor impairment and mental impairment and it is given for the first time to French national parks!Today, six out of the nine houses in the park are labeled for all four types of disability: National Park House at Tarbes /Maison du Parc national à Tarbes/, National Park House in the valley of Arrens-Marsous /Maison du Parc national et de la vallée à Arrens-Marsous/, National Park House at Etsaut /Maison du Parc national à Etsaut /, National Park House at Laruns /Maison du Parc national à Laruns /, National Park House at Saint-Lary /Maison du Parc national à Saint-Lary / house in Saint-Larry / and the Information point at Plan d'Aste /Point d'information du Plan d'Aste /. The other three houses (visitor centers) are also accessible for the disabled, but not for the four types. The Houses of the national Park Pyrenees: http://www.pyrenees-parcnational.fr/fr/des-decouvertes/sejourner-dans-le-parc-national/les- maisons-du-parc-national-des-pyrenees The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 34

22. The National Park Pyrenees policy for accessibility “Tourism and Disability” (Tourisme et handicap) for the Park: http://www.pyrenees-parcnational.fr/fr/des-decouvertes/un-parc-national-accessible/label- tourisme-et-handicap The policy for the accessibility of the people with disabilities has been implemented by the Pyrenees National Park and in the construction of routes-interpretive paths for the four types of disabilities - hearing impairment, visual impairment, motor impairment and mental impairment. All these facilities allow every visitor, regardless of their disability, to touch the heart of nature and discover the exceptional richness of the mountain. Track facilities are completely autonomous. At the beginning of each of them are panels that are equipped with audio terminals powered by solar energy. They broadcast commentary is in French, English and Spanish. The texts of each panel are written in French, English and Spanish, as well as in Braille. The models allow each visitor to understand the topics covered. Elements of interpretive paths for people with four types of disabilities The path in the Tesh /Tech/ Valley is one of the three paths in the Pyrenees National Park. Around the lake, it is 800 meters long and accessible to all. It has five interpretation boards for geology, mountain landscape, pastoralism and hydropower. In the Arcoesh /Arcoèche/ hut inhabited by a shepherd in the summer, two interpretive panels present the historical development of pastoralism as well as its current state. At the end of the route in the valley, there are seven more stations, that provide information on water resources, forests and rocks in the Tesh /Tech/ Valley. The Busharo - Gavarnie /Boucharo - Gavarnie/ path is created on an old road, closed to traffic and accessible to all, including people with disabilities. It is located in the heart of the Pyrenees National Park and the UNESCO site “Pyrenees - Mount Perdu” /”Pyrénées - Mont Perdu”/, from Col des Tentes to Col de Boucharo. Through it, disabled people can discover the Gavarni circus and its high peaks, including the Brèche de Roland. Three interpretative panels introduce visitors to natural heritage, geology and cross-border trade. About the National Park an interpretive path on the topic of trees has been created. It is known as the Etsaut Tree Path. Embossed drawings on triangular rotating terminals show the tree, its leaves and its fruits. The names of the plant species are written in French and Spanish, as well as in Braille and enlarged signs for the visually impaired. Thus, more than 25 trees are The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 35

illustrated. One of the islands is dedicated to the geology and impact of the soil. It presents the most famous rocks of the valley. An observation telescope accessible for wheelchair users and two interpretative signs for birds of prey and bears complete the path. Resin imprints of wild animals with identification in French, Spanish and Braille are also presented. Routes and houses in Pyrenees National Park, as well as in other nine parks, have been developed thanks to the sponsorship of GMF insurance company - since 2008. In the Pyrenees Park, the company's support provides the renovation of the Cauterets and Saint-Lary houses. 23. The National Park Houses in the valleys Arrens-Marsous and Saint-Lary The Houses, visited under the Project (for the implementation of the activity Study Visits Abroad) - the National Park House at Arrens-Marsous Valley and the National Park House at Saint-Lary are some of the iconic buildings that are fully accessible for the disabled, for the four types of disability - hearing impairment, visual impairment, motor impairment and mental impairment. The National Park House in the valley in Aren-Marsou is located in the \"heart\" of the village of Aren-Marsu, in the Azun valley. The location of House of NPP in the Azun valley Azun valley The specific point about it is that it is both a home of the National Park and a Tourist Office. This combination is of particular benefit for the people with disabilities. Regardless of their disability, they can freely be acquainted with the documentation of the National Park, the natural and cultural resources of the valleys, tourist routes, wild animals’ sanctuaries, wildlife, flora and regulations (legislative regulation). This comprehensive access is guaranteed to them through the Label “Tourism and Disability” (Tourisme et handicap) for the four types of impairments - hearing impairment, visual impairment, motor impairment and mental impairment. For the purpose, in addition to seeing and sensing, touching and hearing, they also can receive information at the reception and at the information point, they can also watch movies. The house Aren-Marsu is open all year round. That is how the shop works also, from which people with disabilities, like all other visitors and tourists, can buy top-guides, cards, The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 36

books, games and books for children, T-shirts. Parking near the house, is also a convenience for people with disabilities who choose to visit it. For the accessible tourist route, the National Park House and the Visitor Center at Arrens- Marsous Valley is prepared a detailed presentation from project team’s photos. The other visited within the Project activities place is the National Park House at Saint-Lary, which is an example for both accessibility for people with disabilities and adaptation of a traditional local architecture for the purpose. The house is located in a beautiful building - the Hachan Tower, in the heart of the village of Saint-Lary, in the Aure Valley. The entrance of NPP House at Saint-Lary The hall NPP House at Saint-Lary In the open area on the theme of environmentally responsible usage of wood, all forms of applications of the trees can be seen as tactile animations. Out-door exposition of NPP House at Saint-Lary Another specificity of this house is for people with disabilities benefits. There are two exhibitions for them - inside and outside the house. Here again, the Label “Tourism and Disability” (Tourisme et handicap) for the four types of impairments - hearing impairment, visual impairment, motor impairment and mental impairment, guarantees ample accessibility, regardless of the type of impairment or its degree. The outdoor and indoor exhibition presented by the house is on the topic of forest in the Aure Valley. Three stages of the forest are exposed: the Neste River Coastal Forest, the Beech Fir and the Pine Forest of Neuviel Nature Reserve, Europe's mount highly situated forest. For each of these habitats, flora and fauna and trees are represented. Sensory animations are offered for the disabled, and the sound and aromas also allow the sensory detection of these different animal and plant species.As in other houses, films are screened in the house in Saint-Larry, various guides, cards, books, games, children's books, T-shirts are offered in the store. People with disabilities The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 37

can use a tactile terminal to get acquainted with the hiking paths of the Aure Valley. The terminal is located at the front desk of the house. Here is also available for all visitors, documentation for the National Park and Neuville Nature Reserve, information about the natural and cultural resources of the valley, pedestrian paths, animal shelters, fauna, flora, as well as for the regulatory regulations. The National Park House in Saint-Larry can host 55 visitors at a time. Its design is to limit energy consumption. The project is implemented in accordance with the HQE (High Environmental Quality) approach, i.e. by adhering to the various existing objectives in order to obtain an eco-label. 24. National Park Pyrenees Innovative Projects To attract new visitors, including people with disabilities, National Park Pyrenees is implementing new and original initiatives and approaches. International Sky Star Reserve Peak du Midi: http://picdumidi.com/fr/pic-du-midi/rice The park takes part of the International Sky Star Reserve Peak du Midi /La Réserve Internationale de Ciel Etoilé du Pic du Midi/ (RICE) and RICE is an area dedicated to protecting and maintaining the quality of the night. More than half of the High Pyrenees /Hautes Pyrénées/ are included in the fight against the phenomenon of light pollution. RICE protects and preserves the night through public education and responsible lighting construction. Through this label, the night is protected and recognized as extremely clean. RICE is the first European starry sky reserve to be categorized by the International Dark Sky Association and is the only one in France! This unique territory includes 247 municipalities and covers 65% of High Pyrenees /Hautes-Pyrénées/, or 3,300 km². The reserve was initiated in 2009 by the Association of astronomers PIRENE and thanks to the support of various organizations in 2013 was declared the world's sixth star sky reserve. Pyrenees National Park is part of the management of the reserve! Three structures with diverse and complementary functions manage RICE: the Joint Sindicate for Tourism Valorization Peak du Midi /Le Syndicat Mixte pour la Valorisation Touristique du Pic du Midi/, the Pyrenees National Park, and the Sindicate Deprtment Energy 65 /Syndicat Départemental d ' Energie 65/. From 2017, the Science en Bigorre Association is the main contractor responsible for the development of the project. Accessibility for disabled people is a priority here too! The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 38

Whether a disabled tourist wants to visit an astronomical observatory located at 2,877 meters on Peak du Midi or the Gondola lift that is an easy to achieve possibility. Most of Peak du Midi's facilities are designed to offer an unforgettable experience, even for people with mental or physical disabilities. Therefore, fully accessible to these categories of people with disabilities are the cabin lift, the museum, the terraces, the information boards, the restaurant and the toilets. Meanwhile, Peak du Midi teams are available to people with disabilities as they travel by lift. The only wheelchair inaccessible places for now are the overnight rooms, which are accessible through winding stairs. But RICE is proposing a replacement of an overnight stay in the open air, the so-called \"Starry Night\" (Soirées Etoilées). There are also opportunities to visit some of the mountain paths for wheelchairs. People with disabilities also enjoy a financial incentive. They pay a lower fee than other tourists do - 40 euros instead of 45 do. 1. The Brand “National Park Spirit“ (marque Esprit parc national). The Pyrenees National Park, together with the other 9 national parks in France, creates the Brand “National Park Spirit“ /marque Esprit parc national/. It includes and summarizes the values of national parks: the main protection of biodiversity, and the preservation of cultural heritage and the development of activities nature friendly. For the purpose, a common Internet platform has been set up through which the parks - each individually - offer their services and products. Each park also publishes its own annual directory guide, defining in details what the park has to offer as part of the Brand “National Park Spirit“ / marque Esprit parc national/. Common Brand “National Park Spirit“ /Esprit parc national/: https://www.espritparcnational.com/parcs-nationaux/parc-national-des-pyrenees Common Brand Esprit Parc National Guide Esprit Parc National for Pyrenees National Park Esprit Parc National The Pyrenean Park provides information on lodging and feeding facilities, outings and discoveries; local products (honey, sweet and jams, cheese, meat, herbs, fruits and vegetables); handicrafts (mohair wool, wooden objects and toys, furniture, ceramics, etc.); organized stay (two-week stay with detailed information about all the natural sights and resources of the Pyrenees National Park) under the brand name National Park Spirit (Esprit Parc National). The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 39

The care for disabled people visiting the park, labeled \"Tourism and Disability\" (Label \"Tourisme et handicap\"), is combined with the brand National Park Spirit (Esprit Parc National) by the National Park Pyrenees. For all facilities, services or products offered, there are always indications for the needs of people with disabilities. As for example, the Camping Azun Nature in Azun Valley. At the site, in the annual directory guide and the information boards explicitly is stated that the outdoor areas and restrooms (bathrooms and toilets) are suitable for disabled people. 13. Visited sites in National Park Pyrenees - The National Park Houses at the Arrens-Marsous. They are emblematic tourist sites that are fully accessible to people with disabilities and to the four types of disabilities - hearing impairment, visual impairment, motor impairment and mental impairment. The first house of the National Park at the Arrens-Marsous Valley is an office of the National Park, a tourist center and has a small interactive exposition for the development of tourism in the region. There is also a projection room in the building. After the House, there is an accessible tourist route, carefully examined by the project experts, which has unique tourist information boards, suitable for people with visual and hearing impairments. At the end of the Arrens-Marsous valley (in the heart of the mountain), a new National Park House is built, which is a tourist center and has an interesting exposure about the local economic activities developed related to animal husbandry, cheese production, herb harvesting, beekeeping and others. - National Park House at Saint-Larry, a developed tourist center for skiing, hiking and cycling. The House is located in the beautiful building - the Hachan Tower, has a tourist information center and an attractive exhibition (indoor and outdoor) dedicated to the trees, forests and industries developed through them. The multi-sensory exhibition is made out only of natural materials, has the label \"Tourism and Disability\" and is suitable for people with four types of impairments - hearing impairment, visual impairment, motor impairment and mental impairment. Visitors are offered sensory animations, sound and aromas to allow the sensory exploration of these various animal and plant species. For environmentally responsible use of wood, all applications of wood can be observed in the form of tactile animations. There is also a tactile terminal for people with disabilities to familiarize themselves with accessible hiking trails in the Aure Valley. There is a projection room in the house in Saint-Larry and a souvenir shop. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 40

B.Lessons Learnt All study visits can be defined as unforgettable and valuable for each participant. In Malta: a small country where tourism is important, can be a useful example of building and maintaining seaside resorts in accordance with the modern requirements for high quality leisure and relaxation, and in accordance with the principle of accessibility for all. Valletta, the city with the most historical cultural monuments on its small territory, is a rich, easy and very useful \"catalog\" of various facilities and conveniences for improved accessibility of the urban environment for people with disabilities. Many cultural and historical sites have Braille information and audio information products for people with visual and hearing impairments. Accessibility specialists for people with disabilities are already actively working in the field of improving the urban environment to meet the accessibility requirements of people with mental disabilities. The Palace, where the MUZA Museum is housed, is a magnificent model of a green and accessible, historically renovated building. The experience shared by the expert from the Commission on the rights of people with disabilities, their individual approaches to building accessibility, tailored to each type of disability, can serve as guidance for building a similar methodology by participants in the “Access2Heritage” project. The acquired knowledge and know-how, the shared experience from the Study trip to Valletta and Malta provide invaluable and useful information for Bulgarian and Greek project experts. In Avila, Spain - there is no other historical city, so well organizes to be friendly to the people with disabilities, to ensure for them as much as possible so they could enjoy the medieval rich heritage. That is why it is the first winner of the EU Access City Award in 2010. Here you can see the successes and the results of a long lasting work ( for about 15 years) to make the city accessible for all. Even small, the Avila administration has developed and applies substantial policies for accessibility, as well as for the disabled people. They have created a Practice Guide for the planning, design and marketing of accessible routes in historical urban environments, a book which could be useful for any expert or interested party. Furthermore, here in Avila, can be observed thoughtfully made renovations to reach the modern accessibility requirements, preciously preserving the historical heritage. In the Day Care Centre, can be seen the most modern technologies for cares and tuition of mentally disabled people. The obtained knowledge and know-how, the shared experience with the colleagues from the Avila city government and NPO “PRONISIMA” has granted priceless and useful information for the Bulgarian and Greek project experts. In Manchester, UK - the care of the UK state and the local authorities for the people with disabilities, elder people and their families is developed as so high level, so it could e a leading model for each state, local & civil structure. It is based on a precision legislation, creative planning and design, and the most important it is realized in wide partnership collaboration of the three sectors – institutional, civil and private. The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 41

The programming documents of Manchester City Hall: Manchester Strategy – Our Manchester (MSOM), All-Age Disability Strategy (AADS), Manchester Accessibility Strategy (MAS), and the program “Our Approach to Equality” (contacting Equality Objectives 2016-2020) are perfectly developed papers. Furthermore they are proved working toolkit for making a city with the size of Manchester and even smaller ones into places friendly to the disabled and elderly people. The model and know-how of the established civil partnership structure - Manchester Disabled People’s Access Group (MDPAG), as an organization of disabled people, is an equal partner of public authorities of the city for the realization of the defined policy for accessibility and equality. Unforgettable is the knowledge acquainted about the tender methods of services provision to the disabled citizens by the City Hall, the Information Center, and especially by the Manchester University. The approaches and cares of the academic authorities of MU could be defined only as excellent and to be set a template to be followed. Good examples were seen about the accessibility urban buildings – historical, religious, cultural and sports. All of them could be good examples to apply and follow in Bulgaria and Greece. In France - he visit to the Pyrenees National Park has shown that cares for the people with disabilities, even in much more difficult places such as mountains, valleys, peaks, winding paths and rough roads, lakes and other water areas (as well as in visitor centers and in outdoor exhibitions) is Not only completely possible, but it is also challenging, including provision of means for the overwhelming of the huge percentage of obstacles for people with disabilities. At most of the places in the park, the Label “Tourism and Disability” /\"Tourisme et handicap\"/ is for the four types of impairments - hearing impairment, visual impairment, motor impairment and mental impairment. The Pyrenees National Park is the first national park in France received the “Tourism and Disability” /\"Tourisme et handicap\"/ label for the four types of disabilities for two of its houses: the National Park House at Etsaut in the valley of Aspe /Maison du Parc national des Pyrénées d'Etsaut en vallée d'Aspe/ and the National Park House at Laruns in the valley of Ossau / Maison du Parc national de Laruns en vallée d’Ossau/. From the seen on the sites, from the information and materials read, is vivid the desire of the park to reach 100% accessible for people with disabilities. For sure, that is in harmony with the policy of the French state and the full understanding in society that the people with disabilities are full-rights citizens who, with common support, can live life to the full extend The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 42

of their capacity and also be useful for civil society development and well-being and progress of the French Republic. What was seen and learned during the visit to the Pyrenees National Park can be applied at the national level in Greece and Bulgaria. Not only funding is needed. Full synchronization in the work of the state, civil society and the organizations of people with disabilities will lead to the practical realization of the French experience. Whether it is on the same lines or scales depends on many circumstances. But the direction is more than right. And this experience must be applied! Photos At St. George Square, Valetta, Malta The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 43

In front of the Saint John’s Co-Cathedral - Valetta, Malta Meeting with the Mayor of Avila Mr. Jose Lius Rivas Hernandoy at the Avila City Hall The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 44

In the Visitors Reception Centre in Avila, Spain Friendly discusiions and experince sharing with colleages from Manchester University and Manchester Disabled People’s Access Group, UK The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 45

At Manchester Visitor Information Centre, UK In front of the NPP House at Arrens-Marsous- Pyrenees National Park, France The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 46

On the accessible for people with disabilities path in the valley of Arrens-Marsous Pyrenees National Park, France The Lessons Learned Study is developed by “Europe in the under contract 2055-PP8-02/12.11.2018 with “Ecoworld Rhodopes” Association, Smolian, Bulgaria The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 47

The Lessons Learned Study is designed under project “Pathways for Accessible Heritage Tourism” abr. “ACCESS2HERITAGE” Ref No 2055 MIS code 501 88 90 Contract В2.6с.06 / 15.12.2017 Financed under “INTERREG V-A Cooperation Programme Greece- Bulgaria 2014-2020”, co-funded by European Regional Development Fund & by national funds of the countries The complete responsibility about the content of the presentation is of the “Ecoworld Rhodopes Association” – Smolyan and under no circumstances could not be considered that reveals the official position of the European Union, of the member state countries, of the Managing Authorities and of the Joint Secretariat http://www.greece-bulgaria.eu/ The present document is developed under project “Pathways for Accessible Heritage Tourism”, Abbreviation “Access2Heritage” ref. No 2055, Contract No В2.6с.06 / 15.12.2017, MIS code 501 88 90, financed under Cooperation Programme INTERREG V-A “Greece-Bulgaria 2014-2020”, co-financed under ERDF and the national budgets of the participating countries. The complete responsibility of the content of the present document is of the “Ecoworld Rhodopes” Association – Smolian, Bulgaria and under no circumstances should be considered to reveal the official position of the European Union, of the member states, of the Managing Authority and of the Joint Secretariat. http://www.greece-bulgaria.eu/ 48