The Isla Chronicles

Table of Content Content Message 1-2 Message from the CEO (IPG) Message from the CEO (ILC) Message from the CFO (IPG) HR related news and stories 3 Isla congratulates the Long Service Awardees for 2021 that are worth sharing 4 New Hire Corner – Welcome to Isla family! 5 HR’s strategy on maximizing human potential at IPG Making it easier for us -- (based on gallup studies on the future of work) Finance related updates and milestones 6-12 Isla employees share about hobbies that improve their mental health New triumphs 13 Road to WD4 (Closing of Monthly Financial Book) from Metal Simplified and Updated MoA Marketing for 14 Capex Automation System the Win Auto-PO Project went LIVE HSSE and Plant Ops Rock! Some 15 Solane introduces Solane Sakto 1.4kg LPG safety and plant operations milestones 16 Solane now uses a bioseal Solid Sales Team – updates 17 Solenn for Solane – the collab of the year finally happened and achievements of Isla’s 19 Solane boosts digital transformation with new web ordering platform sales workforce and mobile app Be legally informed – Legal shares 20 Solane LPG remains to be the lpg brand with the highest engagement info on the new LPG law on Facebook Technical keeps rollin – exciting 21-23 OUR CSR JOURNEY -- Solane continues to give back updates from Tech and Engineering 24 Isla achieves 21 Million man-hours safety milestone 25 Palawan Plant operations 26 Isla plant sites achieve million man-hours without LTI 27 Automation of Exit Clearance process for Customer or Distributor 28 Automation of Price Change notification (PCN) process CAPEX Process Revisited Project InsynC The Solane Academy Journey 29-31 ACE Winners Q1-Q3 2021 32 LPG Industry Regulation Act 33-37 Technical keeps rollin – exciting updates from Tech and Engineering THE ISLA CHRONICLES The Official Internal E-Newsletter of Isla LPG

The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

Message from the 3Cs Message from the CEO (IPG) Atsushi Onishi It is no secret to anyone that the year payment, digital marketing, and a stronger 2021 has again been a difficult year. As collaboration and innovation alongside our CEO IPG this year draws to a close, I like to take the customers, from the small cylinder to the opportunity to look back on the year that large project. I would also like to remind turned out much different than we could you of the special responsibility that a have imagined before the start of the year. company like ours has at this time. LPG Indeed, the global COVID-19 pandemic is essential to people’s lives. In moments had left a trail of devastation in 2020 but like these, our purpose and value matter we expected 2021 would have been the a lot to the people and communities we recovering year and that things could be serve. I was convinced that we could back to normal by its end. Unfortunately, overcome the challenge, show resilience, the COVID-19 situation had evolved further and maintain business continuity. and the government was forced to take I would like to sincerely thank all of stricter and more impactful measures you for your hard work, commitment, to ensure the safety of its citizens. In and dedication to keep it operating and addition to the immediate and grave functioning successfully during these health concerns, we have seen a much difficult times, whether you are working wider impact on all of our lives as well as at a plant or delivering products to our the economy. customers or creating new business or ISLA LPG had not been spared. The keeping our business running smoothly domestic segment suffered most with by working from home. We could attain the volume decreasing further from the budget plan by helping each other to 2020 under the prolonged economic weather the pandemic. I am honored to difficulties as well as a higher oil price. be part of this winning team and really The commercial segment recovered back grateful for your teamwork. to some extent as lockdown level has As we move forward into 2022, I believe recently been eased but tourism is still that the upcoming year will drive us to non-existing and the situation is far from face renewed optimism and hope. Once recovery. The industrial segment was the the economic situation comes back to only bright segment achieving a double- normal, our industry is promising that digit growth, thanks to continuous new there are many great things ahead. May wins and development of fuel conversion. we continue to stand together and step in While it was certainly challenging in many the new year with many new aspirations. ways, it also showed how strong we are I wish you and your loved ones a peaceful, as a company. We’ve seen heightened happy, and safe holiday season and I look safety and security measures, fostering forward to working with you next year as HSSE culture (we achieved 21-million-man we strive to help bring the chaos of the hour without LTI in September!!), cashless pandemic to a close. 1 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

Message from the 3Cs Message from the CEO (ILC) Ruben Domingo Looking back at what we all went through, October, with the objective of improving other companies would be happy to simply customer ordering experience. CEO ILC stay afloat or, perhaps, meet financial targets. But the IPG spirit is more than just Two (2) new product offerings were Saying that the 2021 is full of surprises is a euphemism for a about achieving targets; it’s the winning launched this year: the 1.4kg cylinder difficult year. Just when we thought that the Covid-19 crisis was spirit which is contented only when targets and Instagas. These are very promising already easing up in January, the second wave of infections hit are exceeded. The latest estimate for and exciting products which are primarily the country hard. And the next eight months brought various the year shows that we will most likely designed to penetrate the C-,D , and E miseries to our country and to the LPG industry; our company surpass the 2021 financial targets. Further, markets. They are projected to have was not spared. The combined effects of the prolonged the company is now debt-free. These significant contributions in the coming lockdowns, high unemployment & underemployment rates, are major feat and are attributable to years. and expensive LPG had a toll on the business. Despite all these, the quality of the men and women in the however, IPG organization showed its toughness, resilience, and company. Kudos to all! Supply Chain, together with Technical, adaptability. Finance, Legal and HSSE, did their share Exceeding targets is something that we in increasing competitiveness of the Nancie Rivera should all be proud of. But what makes me company. The Palawan filling plant was prouder is the fact that during a difficult commissioned, the major repair of the CFO IPG year, we were able to put in place business breasting dolphin in Sasa was completed, infrastructure and plans in order to sustain and the expansion of Anibong Terminal is The Official Internal E-Newsletter of Isla LPG the growth and high performance of the on track for a May 2022 commissioning. company. Let me mention some of them. Soon, we will also see the re-fleeting of the bulk hauling trucks thus, ensuring safety The Sales organization was split into 2 and reliability of deliveries. And the biggest business segments, B2B and B2C, to have of all is the Luzon Terminal Project, which what we call the “power of focus”. The is now on the final stages of approval. B2B segment continued its winning ways, Finance, HR and Legal also had their own securing a total of 25 Industrial and 222 initiatives which will definitely contribute to Commercial accounts, and counting. We the betterment of how we do things in the have reasons to believe that IPG has gained organization. the status of being the preferred LPG supplier by B2B accounts and the Delivery Exceeding targets and implementing Promise program will help maintain that. various initiatives in a difficult year are commendable achievements. An even The B2C and Marketing worked on more commendable achievement, increasing both the Availability of and however, is the solidarity of the staff; Visibility of Solane. ___ new distributors the close working relationship despite were added to the network and the number being far away from each other. It is of showrooms and retail outlets was so heartwarming to see the whole IPG increased by 400. As the points of sale organization moving as one, pursuing one increase, so is the visibility of Solane as goal. This gives credence to the saying: each outlet is properly branded. The use “Kayang kaya kung sama sama.” of social media was maximized, making Solane the most visible LPG brand in the There is no doubt that IPG is poised to sail digital world. In addition, a web-based on and catch the wind of growth. Thank you ordering system came on stream in to everyone! Message from the CFO (IPG) 2021 is about to unfold and few days from year as we embark in bigger projects for now, it will become a history. If we look sustainability and winnability of IPG in the back, it is another unusually challenging LPG industry. Let’s brace ourselves again year to most businesses. Zooming in for new challenges and we can’t discount to Isla, yes we were not spared with the that covid variants may still come and go, roller coaster months of the year, but let’s but I believe that Isla family is bigger than focus NOT on what was missed, but let’s any virus so long as we are One: One Team, count our blessings and be grateful to One Dream, Levelling Up Together as we our Almighty God for everything. For the build an island of success and happiness. first time in the history of Isla we achieved a debt free status in Q3. Since then, we In this advent season, please allow me maintained a robust financial position with to remind you of what symbolizes the 4 a sustained cash balance of P1B+ month candles in the Christmas wreath. HOPE, on month. And wait, there’s more! We are let’s continue to hope for a better tomorrow expecting to cap the year exceeding our and be a whisperer of hope. PEACE, bottomline target in NIAT by at least 10%. choose PEACE in every situation and be a These major company accomplishments channel of peace. JOY, be a joy maker and for the year were made possible by the not a joy killer. And lastly, let LOVE occupy strong teamwork and collaboration of each your heart always. Life is short, spread member of Isla family who consistently love while you still can. I wish you and your demonstrated grit and tenacity as we families a blessed Christmas and a safe, traversed the roads of 2021. The coming healthy, and bountiful New Year! year 2022 will be another challenging 2 THE ISLA CHRONICLES

HR related news and stories that are worth sharing HR Related NEWS and STORIES that are worth sharing Isla Congratulates The Long Service Awardees for 2021 The long service award is a token of appreciation given to an employee for working for the company over a certain length of time. It serves as a recognition for his/her loyalty to the Company. The long service awardees for the year 2021 are as follows: Congratulations to our long service awardees! May all of you have more fruitful years of partnership with Isla Petroleum & Gas Group of Companies! Ruben Mario A. Domingo Ramona Liza T. Jao Chief Executive Officer -ILC Plant Operations Manager December 1, 2021 May 16, 2021 35 Years in Service 15 Years in Service Matthew Joshua A. Gonzales Marvin Q. Dela Fuente Bianca Carla G. Aniceto Metal Manager Sales Operations Manager Channel & Trade Manager June 16, 2021 August 22, 2021 May 9, 2021 10 Years in Service 10 Years in Service 10 Years in Service 3 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

HR related news and stories that are worth sharing New Hire Corner Welcome to Isla family! TSUTOMU MORIKI ELDRIN PUNTO VIVIAN ROXAS LEE ANTHONY CHING NANCIE RIVERA Business Development Supply Chain Finance & Corporate Services Sales & Marketing Finance & Corporate Services January 20, 2020 February 1, 2020 February 11, 2020 July 1, 2020 August 1, 2020 NINA BELTRAN RENE HALLARSIS JAMES PATRICK VERDAN JOHN REYMOND BUEN BENEDICT LIBUNAO Sales & Marketing Supply Chain Supply Chain Sales & Marketing Sales & Marketing September 1, 2020 October 1, 2020 October 1, 2020 October 19, 2020 October 19, 2020 WENDY DANAN ANTONIETO LUCERO III REMON TAN EUGENIO MARVIN ESTRERA MARY JOY REGINA PUNZALAN Sales & Marketing Supply Chain Finance & Corporate Services Sales & Marketing Sales & Marketing December 16, 2020 January 11, 2021 April 1, 2021 April 5, 2021 April 5, 2021 RAY ANTHONY MARC GUILLERMO REYMART MONTIERRO FELICIA MARIE BUSTAMANTE JAMES ALLEN SALUNDAY CHIKASHI KAWAKAMI Technical & Engineering Technical & Engineering Sales & Marketing Sales & Marketing Business Development April 26, 2021 June 28, 2021 September 13, 2021 October 1, 2021 November 11, 2021 JOHN KENNETH CORALDE MA. MANNA FARREL PINTO Sales & Marketing Sales & Marketing December 1, 2021 December 13, 2021 The Official Internal E-Newsletter of Isla LPG 4 THE ISLA CHRONICLES

HR related news and stories that are worth sharing HR’s Strategy on Maximizing Human Potential at IPG (Based on Gallup studies on the future of work) By: Andy Pardo HR’s primary aim is to improve the employees’ Thankfully Isla employee engagement did increase based working experience in a way that maximizes their on the results of the Gallup Q12 Employee Engagement human potential. Survey. From 35% of employees being engaged in November 2020, an increase to 44% was shown in We recognize that employees expect clarity about July 2021. Hopefully this in turn translates to some their role, opportunities to use their strengths, develop improvement in the said crucial performance outcomes. a career, have strong coworker relationships, have However, as will be explained, the adverse effects of a voice in decisions that affect their work, and to the pandemic have shown that increasing employee see their work contributing to an important mission engagement and improving performance are no longer and purpose. They don’t want old-style top-down enough, if we truly care about the welfare of employees. command-and-control bosses; instead, they want coaches We must also support mental health and wellbeing and who inspire them, communicate with them, and develop cultivate resilience in employees. their strengths. In other words, the mindset of leaders/ managers is critical. To this end, managers (including The health and social crises, as well as the economic myself) are undergoing a program to equip ourselves to uncertainty brought about by the pandemic, have caused be the coaches that employees need to bring out the best an increase in the incidence of mental health-related in them. issues. More and more employees globally are found to be struggling or suffering in their lives. Moreover, following a As coaches, managers are aiming to effectively address the steady rise in engaged employees globally from 2009 to said employee expectations or critical needs. In so doing, 2019, employee engagement decreased by 2 points, from employee engagement, i.e., involvement in, enthusiasm 22% in 2019 to 20% in 2020. about, and commitment to one’s team and the organization, is expected to increase. In turn, crucial performance Gallup recently discovered that comparing employees outcomes such as turnover, safety incidents, work quality, who are engaged but not thriving in life (poor wellbeing) customer engagement, productivity, sales, and profitability with those who are engaged and thriving (good wellbeing), are anticipated to improve. those in the former group report a much higher likelihood of burnout often or always, and daily stress, worry, sadness, 15 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

HR related news and stories that are worth sharing and anger. They are also more likely to suffer from health And since the manager alone accounts for 70% of the issues arising from depression and anxiety. This translates variance in team engagement, our managers must lead the into big differences in productivity. effort to cultivate employee wellbeing and resilience. Again, to ensure success, this will be done with Gallup’s guidance. Therefore, acknowledging and improving employee wellbeing at Isla is more critical than ever. Increasingly, It is worth noting that the 2020 Gallup meta-analysis found leaders and managers must support mental health and that during the past two major recessions, engagement has cultivate resilience in employees – not just increase proven to be even more important than during good times. engagement and performance as detailed above. Such will Business units are at an increased advantage and more be the thrust of HR’s strategy beginning in 2022. To this resilient – compared with their peers – if engagement is end, we will all strive to look after one another’s wellbeing high. And they are at an increased disadvantage and less and mental health by addressing the five key elements of resilient if employee engagement is low. wellbeing: career, social, financial, physical and community. These five elements are intercorrelated – they are Just as we can measure employee engagement (thru the independent dimensions of life but also interdependent. It Gallup Q12 Employee Engagement Survey), so can we is nearly impossible to continually improve on any wellbeing measure employee wellbeing. For this purpose, we can goal if the other elements are not considered. The more of use the tool that Gallup offers – Best Possible Life Scale. the five elements one is thriving in, the better is his health It answers the question, “How many employees in our and work outcomes. company are suffering, struggling, or thriving?” Or “How are our employees making it through COVID-19 and its resulting Gallup finds that the most important element – and the health, social, and economic crises?” The tool assesses the foundation for the other four – is career wellbeing because current and future resiliency of our workforce. With such it touches all aspects of employees’ lives, including their tool, we will know whether we are making progress in our relationship, finances, health, and standing in the community. effort to cultivate employee wellbeing and resilience. Since employee engagement is the single biggest driver of career wellbeing, employee engagement is essential for a thriving and resilient culture. An engaging workplace is the foundation for thriving wellbeing and overall mental health. Isla employees share about hobbies that improve their mental health By: Mau Ortiz–Dela Cruz The pandemic has, without a doubt, increased the risk we figure out a way to navigate through all the changes. factors associated to a poor mental health. With the need Indeed, our mental health amid the global health crisis has to stay at home due to lockdowns, our usual routine had been challenged but there is always a silver lining behind it been compromised and our access to the things that we all. There is always a way to cope and get by, one day at a normally enjoyed before all the chaos, became limited. time. Some people had to deal with unemployment and financial insecurity, while those who are working from home had to Let’s take a look at how some of our colleagues from Isla spend longer work hours and had to deal with increased have been finding ways to somehow draw the line between workload, as suggested by some sets of research that were work and personal life, in order to cope with the impact done. There has been a huge adjustment for most of us of the global pandemic and keep their mental health and but the good news is, we constantly learn to adapt until overall wellness intact. The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES 26

HR related news and stories that are worth sharing I just started stanning/liking a Kpop group called EXO. I used to hate everything related to Kpop and even judged people who like them but because of pandemic, I decided to try new things and got interested in this group. I bought my very first EXO album last July 2020 and I have been collecting almost all of their group albums for more than a year now. I have also collected their other merchandise like the official lightstick, posters, photo cards, socks, pins, EXO-inspired scented candles, necklaces, cupsleeves, and others. When I started liking this group, it felt good listening to their music and getting to meet new people and friends online because we are all part of a big fandom (EXO-L). I also get to have an outlet where I can share my emotions about liking this group because that other person in the fandom feels the same. During the early start of the pandemic, it was super hard for me to cope with the changes, like not going out and meeting and talking with people face-to-face. I have cried almost every day after work and suffered numerous anxiety attacks in the middle of the night for months. Although, I would not say that EXO totally helped me with everything, but they are a huge part of the solution of how I was able to cope with the stress and anxiety. They simply made me happy, ‘kilig’, and giddy. AUBREY LABAO Because of the pandemic, I officially became a BTS fan. And I have no regrets because it makes me feel fresh and young again. CHAR! Advantage po is I was able to reconnect with old friends, na BTS fan din. Stress reliever po ang panonood ng BTS videos like performances, variety shows and online concert. Everytime mafifeel ko pong maiistress na ako, punta lang po ako sa spotify, makikinig ng BTS song (kahit di ko po naiintindihan yung iba AHAHA), or punta po sa Youtube, manonood ng mga BTS performances. As such, nakahanap po ako outlet para mapaglabasan ng stress especially ngayong pandemic at nangyayari sa Ph, punong puno ng negativity. Basta may papasok na negative, keep calm and sabi nga sa song nila, “Just keep the right vibe yeah!” 7 REZON RIBAYA THE ISLA CHRONICLES The Official Internal E-Newsletter of Isla LPG

HR related news and stories that are worth sharing Bago pa ng pandemya, hilig ko na ang game night. Mapa-video games o kaya board games. Lalong lalo yung may puzzles at maraming iisipin, kuno. Well, I believe pampatalas ito ng isip para sa akin. Gusto ko yung nag-eexercise din yung isipan ko. Maganda din siya na activity kasama ang pamilya o kaibigan; online man o harapharapan. Pampalibang din siya ng isipan; lalo’t nakakulong tayo sa bahay ngayong pandemya. Masyado tayong maraming oras ngayon para sa mga stress at pangangamba ng buhay. Mabuti pa ang makaunat at makalakwatsa nang kaunti ang isipan para mas mahimbing ang pahinga. MIKE PANOPIO I love watching kdramas/kpop as it makes me divert my attention If I am feeling down/low/stress. It keeps me sane specially during this time of pandemic where lockdowns are everywhere. I believe that it somehow helped keep my mental health stable by giving me the good vibes/energy that allows me to forget the negativity surrounding me. REINA DAYOT Ngayong pandemic, naubos ko na lahat ng show 8 na available sa Netflix mula survival at reality shows hanggang Korean dramas. Syempre THE ISLA CHRONICLES Netflix and chill. After work, dahil hindi na makalabas masyado, ito na ang go-to stress reliever ko. Madalas ung walang masyadong pagiisip shows na pinapanood ko para sabaw lang and chill. Best buy ko na ang subscription sa Netflix + special drinks ko. I feel na ung mababaw shows give me joy and excitement. Ung mga kdrama na na-binge watch mo na lahat in 1 or 2 nights kasi kailangan mo na malaman ano ang ending. In many ways it helps me site back, relax and calm down after a bakbakan day para the next day recharged na! KAIZA YU The Official Internal E-Newsletter of Isla LPG

HR related news and stories that are worth sharing I’ve already lost count of how many movies and tv series I’ve watched or rewatched on Netflix especially during the pandemic. And yes, I believe it has really helped keep me sane amid all the challenges and uncertainties brought by the Covid-19 global crisis, not to mention that I became a mom in the middle of all the chaos, so it was good that I always have something to look forward to during my rest time, whether it’s rest from work, or rest from taking care of my baby. Watching a film to is me the same with reading. It takes us to a different world. It stimulates our imagination. We learn new things. We even learn about cultures, or about history. Movies also boost our language and vocabulary, the same way that reading does. Some of the tv series I really love (and most of these are available on Netflix) are Breaking Bad, Prison Break, House of Cards (very good scriptwriting for this, by the way), Suits, Money Heist, The Crown, Gilmore Girls, and Narcos – I’m crazy about Narcos and all other related shows that document stories about drug cartels in Mexico and Columbia. Thanks to these shows, my imagination and my spirit are always alive. I also get inspired and motivated by some of the characters in the shows I watch, whether they’re realistic or fictional. Not that I want to be a drug trafficker like Pablo Escobar, haha, but you see, there is always something fascinating about certain characters in a movie or tv show, like how they view life or the world. I always believe that if you just really pay attention to the stories, there are so many insights and lessons behind it all, but of course, how you’re gonna make sense of them is going to be up to you. MAU ORTIZ-DELA CRUZ I’ve been more active in triathlon training because of the pandemic. It makes me feel energized and focused at the same time. Ang advantage naman is that it breaks the monotony of a day-to-day pandemic life and urges me to push beyond my limits. Considering it’s somehow new (again) to me, it also forces me to veer away from social media, C-19 news, presidential elections propagandas, etc. and at the same time stimulates both mind and body. MATT GONZALES 9 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

HR related news and stories that are worth sharing Among many things, Biking is on top of the list of my hobbies during the pandemic. I saw biking as one of the most practical, environment friendly and enjoyable recreational activities out there. It’s a great low intensity workout while you get to go to amazing places and bond with other people. Of course, food adventure is awesome! Now did it help me with taking care of my mental health? Yes, definitely! As someone who was diagnosed with mental health issue, biking definitely checks all the boxes. You get to disconnect from everything toxic so you can have more focus on yourself and the road. Breaking a sweat also releases happy hormones like endorphins which helps with your balance. Going to scenic places also provides you an environment for meditation. MARVIN CASTOR Before the pandemic, cooking was a horrifying activity for me to do -- 10 from the selection of the ingredients, choosing the proper cooking pan, the actual process to actual serving. I could not even cook a simple THE ISLA CHRONICLES scrambled egg. I used to burn both garlic and onion when sauteing and I couldn’t even serve a proper canned corned beef. A year and half passed and now I serve dishes based on orders. Yep, you name it, I cook it. My new addiction? Cookware, chopping boards, knives, spices, anything that’s related to the kitchen plus cooking shows and youtube channels! It makes me happy and satisfied as if it’s some sort of achievement each time I cook a nice meal. Nakakahappy vibes! BIANCA ANICETO Cycling has also become one of my stress relievers lately and also boosts my physical health and fitness. Cycling gave me time to think things over, have some quiet time, and deal with my mental health effectively. It’s certainly a form of self care and I would highly recommend this activity to those who are planning to try on new things. MARVIN DELA FUENTE The Official Internal E-Newsletter of Isla LPG

HR related news and stories that are worth sharing During the pandemic, I spent lesser time in traffic and more time for my family and myself. I was able to find extra time to read books. However, the lockdown became a disadvantage because I cannot purchase actual books. I was forced to shift to e-books but in time, I was able to read more. My interests are mostly on self improvement and non-fictional ones. It has helped me find a wider perspective seeing through different writers and varying stories. Experience is the best teacher as they say, but having the experience of others gives me the same lessons without going through the same difficulties. This has helped me in my mental health because I normally read in a serene place by myself. I can focus and meditate during this period. I also use these lessons in sharing with my team, my family and people I meet. JM OCAMPO 11 I spent a lot of time having DIY projects for my car. Cars have always been my passion and THE ISLA CHRONICLES finding ways to make them “better” is a goal that never ends. During the pandemic, I learned how to do interior modifications, exterior cosmetic work, electrical work and proper car detailing. It’s fun for me. I learned a lot and found out that some shops really don’t spend time making their work perfect since for them, it just has to work. Doing it myself gave me control over the quality of materials and work done. Now I know what upgrades are worth it and which ones are not. My hobby also helped develop my skills and also build courage that I wouldn’t have if I didn’t try doing things myself. More importantly, it helps create a release for all the stress and boredom. My DIY hobby gives me something to look forward to over the weekend and sharing the results with my friends who are also into cars gives us a reason to talk and socialize. It keeps my brain working since I keep trying to find ways to make what is already a good car, even better. Also, it’s not a bad workout as well since I have to do everything on my own. PATRICK FRANCISCO The Official Internal E-Newsletter of Isla LPG

HR related news and stories that are worth sharing Before the pandemic happened, I joined an indoor cycling studio for 2 years. It’s something I really enjoy among all fitness activities. And because we’re just staying home during the pandemic, I decided to purchase my own indoor bike. I must say, it’s my best pandemic related purchase so far because it pumps me up and I feel like all the stress of a busy work day are gone instantly after I work out using my indoor bike. Aside from improving my overall physical wellness, I believe that indoor cycling truly helps in releasing happy hormones called endorphins and in turn, helps keep my mental health stable. I can easily forget everything toxic and negative when I am riding my indoor bike. Truly worthwhile! CHAREN NATAL Isa sa mga nakahiligan ko ngayon pandemic was vlogging. Sa vlogging kasi parang it ignites my creativity, keeping my mind occupied during these hard times. As a person who thinks a lot, parang nakakabaliw noong hard lockdown. Vlogging became a way for me to express myself and keep my mind occupied. Cycling also became my stress outlet. We can’t deny na mahirap talaga ang panahon ngayon but I am glad that I get to experience yung mga ganitong bagay na dati ko pang gusto simulan. Vlogging was one way of expressing the other side of me that others can’t see, especially during the pandemic, and I believe it helped a lot in maintaining a good mental health for me. JOHN BRYAN CALONG The Official Internal E-Newsletter of Isla LPG 12 THE ISLA CHRONICLES

Making it easier for us -- Finance related updates and milestones EMAKAINSG IITER FOR US Finance related updates and milestones Road to WD4 (Closing of Monthly Financial Book) What is the shortest distance between two points? The answer is 3 C’s – Clarity of Goal, Collaboration and Consistency. The road to close the books at Work Day (WD) 4 from before WD 8 is not always a straight line. We experienced broken lines and challenges in between but through the strong support and grit of each member, we delivered more than what is expected. This is a manifestation that WE keep on moving forward towards excellence and as ONE SOLANE. #dapatlang Remon Tan, Financial & Treasury Manager Simplified and Updated MOA Another great news is the simplification of the MOA or Manual of Authority – a document that specifies the organization’s officers and their relative authority to approve transactions based on their level of position within the organization and the criteria to which the authority will be exercised. The document serves as a guide in the approval process. MOA is one of Isla’s controls documents. The principle followed in updating the MOA is to ensure BALANCE between ADEQUATE CONTROLS & OPERATIONAL EFFICIENCY. Vivian Roxas, GRAC Manager 113 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

Making it easier for us -- Finance related updates and milestones Capex Automation System As a capital extensive company, we incur material capital expenditures or also termed as CAPEX (e.g., manifolds, pipelines, cylinders and tanks) for our various customers, as SYSTEM AUTOMATION part of our mission to ensure that we deliver safe LPG solutions to our customers. And as part of our delivery promise to our customers, we need to ensure that the timing of project mobilization for our capex allocation should meet or exceed the expectation of our customers. But before we can mobilize, a capex request shall pass through a series of project evaluations $ and approvals (known as CAPEX REQUEST PROCESS) as part of our company’s internal policies and standards. However, the said process, just like any other processes, may take some time to complete. Incurring any delay in the execution of the process might affect our company’s reputation or worst, we may lose the customer. With this, the project team which consists of Rezon Ribaya and Cheryl Senia from Finance; JM Ocampo and Elizabeth Uy from Sales and Vivian Roxas our GRA manager, worked collaboratively with CPL IT Team, led by Ronnie Anteza and Jorrel Detaunan to develop a platform in which we can properly monitor and automate the current manual process. Prior to the development of this web-based platform, CAPEX request initiated by Sales Account Manager, as well as the approvals and support by various stakeholders are done manually via email. The manual process poses the risk that a request may be overlooked by the approvers. Tracking the status of his/her project in his inbox may also be a challenge for the requisitioner. And since there is a risk that we can incur delay during the execution of the process, we need to ensure that each stakeholder department is within the agreed SLA. With all of the said risks, the project team developed this new Capex Request Management System via Sharepoint which caters important features to achieve this project. The said project is now doing a parallel soft go live and will be fully implemented by January 2022. Cheryl Senia, Financial Planning and Appraisal Rezon Ribaya, Capex Analyst Auto-PO Project Went LIVE In a world where time is essential, there is no other option than to have our business running as smoothly as possible with PO (Purchase Order) Automation. Gone are the days of long waiting for your Purchase Order to be issued. Contracting and Procurement led by Jhoanna Delin launched its Auto-PO initiative last November 1, 2021. This process improvement is a call-off from an Outline Agreement which is being maintained and is being used to trigger automated PO transactions in NAV system. It requires an approved CSAP and a fully signed contract to be executed. This is already functioning for the vendors with a contract on Supply of Cylinder and Valves, Cylinder Reconditioning Services, Integrated Facilities Management, Security Services and Supply of LPG Appurtenances. The other areas in the pipeline are for the Supply of Biodegradable Seals, Preventive Maintenance Services, Logistics Services, Hauling Services, Supply of PPE Materials, Car Lease Services, Installations Services, Tank Fabrications Services, Supply of Office Forms and Supply of Marketing Collaterals. CP is targeting at least 40% of IPGG’s spends to be covered by Auto-PO by 2022 and will be fostered in the succeeding years. Simply link the PR to OA, Release the PR, Issue the PO and CHILL!!! Jhoanna Delin, Sr. CP Executive 14 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

New triumphs from Metal NEW TRIUMPHS Solane introduces Solane Sakto 1.4kg LPG Leading LPG solutions provider Solane has started standards the brand has been known for over the years. launching safe, affordable, and portable mini-LPG Each mini-cylinder is equipped with a high-quality valve cylinders in select showrooms in Visayas and Mindanao but aims to roll out the new SKU nationwide by and an auto shut-off feature. Additionally, the 2022. Available in 1.4-kg cylinders, the new mini-tank has a collar handle for better mini-LPG tank is a safer alternative to grip and portability, making it handy for illegally refilled butane canisters and a outdoor use. more sustainable fuel substitute than By introducing its small cylinder charcoal or fuelwood. product, Solane also further provides a more sustainable alternative to The small but reliable mini-LPG caters to fuelwood or charcoal. budget-conscious households, renters, small businesses, and others who need “Charcoal or firewood poses potential safe and clean cooking fuel during unforeseen risks to the health of consumers and situations or emergencies. A versatile cylinder the environment in the long run. With our that can be used for both LPG and canister-fed cooking small LPG cylinder, we give our consumers stoves, the mini-LPG also serves as a safer alternative to access to better, affordable, and more sustainable LPG-refilled butane canisters which the Department of kitchen fuel,” Isla LPG Chief Executive Officer, Ruben Energy (DoE) described as a “serious fire hazard”. Domingo said. “We added the mini-LPG cylinder to Solane assures that just like it’s Verified Solane LPG our portfolio to provide safer and cleaner cooking fuel products, the mini-cylinder upholds the highest safety to more 15 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

New triumphs from Metal FROM METAL Solane now uses a Bioseal A shift that’s guaranteed safe and sustainable The pandemic has done more harm to the environment than what most people think. Contrary to the online clamor that the “Nature is healing”, months of lockdown called for so much single-use, disposable materials for the sake of safety, and pushed back the progress the world already has in terms of sustainability. And as lockdowns ease and vaccinated Filipinos resume going out, even more waste is expected to pile up.  With this greater challenge to reduce carbon footprint, the life. In fact, with an improved locking mechanism, the new country’s most trusted LPG brand, Solane, begand rolling seal can further protect its cylinders from potential leaks and out the first of its kind biodegradable LPG seal in the country being tampered with, and well-adjust the discharge of clean – the Bioseal. As part of the company’s commitment to fuel. sustainability, Solane is replacing its old plastic safety seals with the Bioseal that will be easier to recycle and takes a As it also complies with the European food stuff regulation shorter time to decompose when discarded. and US food contact notification, Bioseal is guaranteed to adhere to Food Safety Requirements, ensuring that it is safe “Sustainability has always been at the core of our efforts as to use around food in the kitchen. a company.” Valeri Villano, Marketing Manager of Isla LPG Corp said. “Through safe, sustainable, and innovative LPG solutions like the Bioseal, we further our steps to providing excellent products and services to our consumers.” Using cutting edge technology from plastic solutions Furthermore, the Bioseal will allow customers to differentiate company to significantly speed up the decomposition an authentic Solane LPG cylinder from substandard LPGs. process, the new Bioseal will now only take an estimate This makes it easier for consumers to verify their tanks and of five to ten years to biodegrade as opposed to 500- reduce the risk of dangerous substandard LPGs reaching 1000 years normal plastic wastes need to decompose. their homes. Counterfeit tanks increase the possibility of Consumers can segregate the bioseal with biodegradable gas leaks and expose households to potential explosions wastes in a compost pit for disposal, and let it decompose and fire incidents. With Bioseal, inspecting the authenticity over time. of an LPG tank is one less problem to worry about. The Bioseal can also be easily recycled together with ordinary plastics. And with this innovative move by Solane, all the “The pandemic definitely makes it harder to pursue components of its LPG tank will soon either be reusable, sustainability plans, but we can’t wait for nature to heal, we recyclable, or compostable – a definite win for sustainability. have to do something about it,” Villano said. “We are more Even more, during the manufacturing process, Solane’s committed to lessen our environment footprint through new seal consumes less energy and has reduced carbon this launch because we see sustainability as a long-term emissions. solution beyond the health crisis. And we integrate in this shift our efforts to provide clean kitchen fuel while protecting Beyond the reduced environmental impact, Solane’s consumer safety because we want to make this initiative development of Bioseal also reinforces the brand’s more encompassing to better the quality of life for our commitment to consumer safety. Bioseal is also more consumers.” lightweight than the original plastic seals, but this, as well as its biodegradability, does not impact its strength and shelf 16 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

Marketing for the win MarketWiningFOR THE Solenn for Solane The collab of the year finally happened finally!” Meanwhile, Isla LPG, the company behind Solane, is just as happy to have Heussaff onboard. “We’re so excited to have Solenn be a part of the Solane family. She brings in so much passion, talent, and wit, and we can all relate to her one way or another as a parent, a homeowner, or even as a home cook, ” Valeri Villano, Marketing Manager of Isla LPG, expressed. Solenn Heussaff has signed for a project that’s been a The Official Internal E-Newsletter of Isla LPG long time coming – becoming Solane LPG’s new brand ambassador. After signing a one-year contract set to start that started in June this year, Heussaff revealed that she had always wanted to represent the brand. “Ever since Solane changed their branding from Shellane back in 2012, people kept calling me Solane or saying si Solenn ang dating Shellane,” she recalled in between laughs. “When I found out about the offer, I thought, 17 THE ISLA CHRONICLES

Marketing for the win great way to bond with her daughter who, at one year old, already enjoys observing and helping in the kitchen. “Food brings people together. It helps you get to know people more, and if there is anything we learned this [past] year, it is to value the people that surround us,” she said. Meanwhile, Heussaff’s relationship with husband Bolzico is one that many adore. The celebrity couple constantly shares snippets of their life on Instagram – videos of them pranking each other and just recently, about how they both forgot their anniversary – showing that they are just like every other couple and proving that Heussaff is undeniably hilarious. No wonder so many people look up to the famous Wifezilla, including the Brand Manager of Solane, Charen Natal. “As a celebrity, Solenn’s natural charm is hard to ignore, so each time the idea of getting a new brand ambassador is discussed, we thought, It’s gotta be Solenn!” Mau Ortiz-Dela Cruz, the company’s Communications With a funny bone and the perfect name to boot, Manager, shared the same sentiment. “Solenn simply Heussaff’s videos that were produced for Solane nails the different roles she takes in life, especially that featuring her husband Nico had truly been capturing of being a wife and mom, so she’s just perfect for Solane people’s attention and netizens just couldn’t get enough LPG,” she remarked. of the witty and funny duo. Now, more than ever, people are more aware that Solenn is indeed for Solane! Truly An actress, painter, and make up artist by profession, meant to be! multi-talented Heussaff is also known to her fans as a hands-on mom to Thylane Bolzico and a loving wife to Argentine entrepreneur Nico Bolzico. And with Solane’s commitment to protect families with safe and secure kitchen fuel, Heussaff is proud to represent the country’s most trusted LPG. “My top priority in life is to take care of the people I love. Their safety means the world to me and I will always make choices that protect that,” she shared. “I know with Solane I will not have to deal with accidents, and I can enjoy sharing moments with my family without having to think of leaks.” Heussaff also attributes her love for cooking as a reason 18 why she couldn’t say no to Solane. In her own kitchen, she enjoys experimenting and discovering new ways THE ISLA CHRONICLES to use ingredients – even sharing her own recipes on Instagram. And as a new mom, she finds cooking as a The Official Internal E-Newsletter of Isla LPG

Marketing for the win Solane boosts digital transformation with new web ordering platform and mobile app Local LPG brand Solane is expanding its digital insights on customer demand brought by the ease of transformation with the launch of its new cloud-based web tracking automated and digitized processes. ordering platform and its new Solane mobile application. The new ordering platform can be found on Solane’s recently With increasing demand on customer centricity and revamped website. Upon registering for an account, the convenience, both platforms will be used to give customers system allows customers to save their personal information an easier and more accessible way to order Solane LPG. and multiple delivery addresses for faster placement of orders in the future. In addition, as opposed to placing “This pandemic has been challenging for everyone, and we orders via SMS, hotline, or Facebook, the website includes want to ensure that our customers can still have access to a product catalog with photos to ensure that customers are clean and safe kitchen fuel – our Verified Solane products purchasing the right items. – despite lockdown and health restrictions,” Princess Gonzales, Contact Center Manager of Isla LPG, said. “The Meanwhile, Solane’s mobile application lets consumers solution is to go digital even for an LPG company, to deliver browse through product assortment, pricing, and availability safe, premium and reliable LPG solutions.” found in the Solane showrooms near them. With just a few taps, app users can transact with the Solane showroom Prior to these innovations, Solane took orders from nearest to them, and checkout and pay through cash-on- customers through its SMS channels, Hatid Bahay hotline, delivery (COD). The app also lets users track their orders and Facebook page – with live agents tending to messages from order confirmation, all the way to delivery, and unlock, and calls and documenting order details. The orders are collect, and apply vouchers to avail of discounts. then transmitted to respective Solane showrooms based on the customers’ addresses, while the showrooms fulfill “Soon, we will add options for payment methods upon the orders and handle the logistics. checkout, and also launch app-exclusive offers and deals to further benefit customers who use the Solane app,” With the new automated process via the web ordering Gonzales added. platform, a large portion of Solane’s workforce can now be redirected towards core business processes. At the same Solane mobile application is available for both Android and time, Solane is also looking at gaining better business iOS users. Customers may easily download it from their 19 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

Marketing for the win mobile app stores. While the web ordering platform and Solane application cater to digitally savvy consumers, Solane will be retaining its SMS channels, Hatid Bahay hotline, and Facebook page as options for customers who prefer the traditional process. “Part of our commitment is to keep finding ways to serve our customers better, and we hope to achieve this by opening these additional platforms to provide more options for our customers and widen our reach as well.” Gonzales concluded. Solane LPG remains to be the lpg brand with the highest engagement on Facebook Did you know that according to social media analytics actions taken by your audience on your page or on a specific that can be generated through Facabook and other online post, such as likes, reactions, and comments. So the higher tools, Solane LPG remains to be the top brand with the your engagement is, the more it shows that your brand has highest score in terms of page engagement? Facebook been effective in capturing the attention of the audience. engagement is one of the most important social media A good engagement rate is an indicator that the audience metrics because it suggests how much people actually finds your content interesting and worth interacting with. interact or engage with your page or with your social medial Kudos to Solane LPG for maintaining the reputation of posts. being a “high quality” brand even on social media through Generally speaking, Facebook engagement refers to the its “high quality” contents. The Official Internal E-Newsletter of Isla LPG 20 THE ISLA CHRONICLES

Marketing for the win OUR CSR JOURNEY Solane continues to give back According to the UNIDO or United Nations Industrial We also partner with different NGOs who share the same Development Organization, Corporate Social Responsibility advocacies we support, mostly those that advocate hunger also known as CSR is a management concept whereby and poverty reduction. We also provide calamity assistance companies integrate social and environmental concerns to chosen communities when needed. And especially in their business operations and interactions with during the onset of the Covid 19 pandemic, Isla LPG has their stakeholders. On the other hand, CSR is generally made sure that help is sent to those who needed them understood as being the way through which a company the most. Amidst the pandemic, Isla also provided various achieves a balance of economic, environmental, and social forms of covid assistance. We implemented the programs imperatives. “Lutong Solane Para sa Frontliners” & “Munting Handog ng Solane Para sa Frontliners” that brought smile and hope It is not necessarily mandated by the law to do CSR to our modern-day heroes. Even Isla LPG employees have programs but for Isla LPG Corporation, it is like an unwritten proven that indeed, the sense of charity and generosity is duty to give back to the community. It is our way of sharing deeply ingrained in our culture because last year, we were the company’s blessings able to raise over 300k by helping others even in that we used to purchase our own little ways. For ILC, PPEs which we donated to CSR also means being able selected hospitals. to genuinely contribute to inclusive and sustainable Moreover, when typhoons economic development. Rolly and Ulysses struck some parts of our country Over the years, ILC provides last year, Isla LPG was LPG supply to various also there to the rescue. orphanages across the Immediately, we looked country. As of today, we are for big and reputable supporting 13 orphanages NGOs so that we can and homes, but we will not course our help through stop right there as we aim to help more homes on their LPG them, so we partnered with GMA Kapuso Foundation, subsidy in the coming months and years. ILC also actively Rise Against Hunger, Action Against Hunger and with supports LGUs whether in cash or in kind, especially those World Vision Philippines so that we can extend the where our plants or our distributors are located. Aside from badly needed calamity assistance to the hardly hit areas that, Isla supports community projects that advocate of the typhoons in Albay, Catanduanes, Rizal, Isabela, livelihood development, poverty reduction, education, etc. and Cagayan. and many other purposeful causes. Over time, innovation becomes part of our existence. No 21 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

Marketing for the win ILC also partnered with Alaska Milk Corporation and the Department of Education for the “Adopt-a-School Milk Feeding Project” co-implemented by Alaska where our company will be donating free milk supply to chosen beneficiaries in Tabaco City, Albay. We also recently sealed a deal with the World Wildlife Fund where we will be donating around Php 1.2M in support of their “Build Back Better for Sustainable Fisheries” program where the money will be used to replace 27 tuna fishing boats that are part of the Marine Stewardship Council (MSC) certified fisheries, as the old boats were severely damaged during the recent typhoons (Quinta, Rolly, and Ulysses) that swept the Bicol region in 2020. At the end of the discussion, we may ask, what is the one can say when disasters will come and it’s better to be prepared before something unexpected happens. The Rapid Response System abbreviated as RRS is one of our innovations meant to help during calamities. The RRS is composed of a cooking station, portable generator, portable water pump, and a filtering system. We hope to officially launch this system in 2022. Just recently, we’ve also partnered with the Philippine Red purpose of everything? Why do we need CSR? Based on Cross (PRC), through one of our distributors in Cebu, for their research, businesses are increasingly turning to CSR to “Hot Meals on Wheels” program which provides free meals make a difference and build a positive brand reputation and to communities. Solane has provided the LPG requirements while this is quite accurate, Isla LPG is also serious about of the program and we are now in touch with PRC in the hope of supporting the said program on a nationwide scale. The Official Internal E-Newsletter of Isla LPG 22 THE ISLA CHRONICLES

Marketing for the win CSR because of our genuine concern for the community and its people. We believe that it is our moral obligation to help and look after the wellbeing of other and not just of ourselves, because begin with, we won’t even exist if not for the people and communities who support us and our brand. 23 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

HSSE and Plant Ops Rock! Some safety and plant operations milestones H S S E and PLANT OPS ROCK! Some Safety and Plant Operations Milestones Isla achieves 21 Million man-hours safety milestone Isla LPG Corporation, which produces the Solane brand of contractors, and haulers; but most of all, it could not have liquified petroleum gas, accomplished the 21 Million Man been achieved without us (ISLA staff) following the safety Hours Milestone, last September 20, 2021. culture. Each of us has worked hard as a single team for this recognition; and we deserve this milestone”. This achievement is the testament to the company’s commitment in ensuring a culture of safety and creating a “What really matters for us at the end of the day is that habit of excellence among its employees. everybody goes home safe”, he added. Such HSSE milestone can be achieved by working with a Arnel Laygo, ILC HSSE Manager said, “This remarkable true belief that ‘No Harm to People’ comes before any other safety milestone could not have been achieved without priority. the exceptional teamwork and attention to detail by our The Official Internal E-Newsletter of Isla LPG 24 THE ISLA CHRONICLES

HSSE and Plant Ops Rock! Some safety and plant operations milestones Palawan Plant Operations Isla LPG Corporation’s newest refilling plant located in Puerto Princesa, Palawan is now partially operational with a storage capacity of 120MT. Led by POE Eldrin Punto, the Palawan Plant is providing LPG solutions for Palawan Island’s domestic and commercial lpg requirements and is operating under the safest working conditions in accordance with the company’s HSSE principles. Isla plant sites achieve million man-hours without LTI Isla LPG’s Plant Operations team upholds the safety culture hour is an indicator that safety is how we deliver and serve of Isla as we continue to operate without LTI (lost time injury) our mission. This milestone is also achieved by collective contributing to 21-M manhour of IPGG. A site’s million man- effort of various disciplines of our company, partners, and 25 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

HSSE and Plant Ops Rock! Some safety and plant operations milestones customers.  Safely doing our work is an active participation in achieving our company’s goal and serving our customers. As of October 2021, five plants showed their cooperation to reach the goal. For the year 2021, Villanueva Plant in Cagayan de Oro reached 2,494,972; San Fernando Plant in Pampanga reached 1,859,190; Rabon Plant in La Union reached 1,757,796; Canlubang Plant in Laguna reached 1,369,531; and lastly, Lapuz Plant in Iloilo reached 1,103,487 The Official Internal E-Newsletter of Isla LPG 26 THE ISLA CHRONICLES

Solid Sales Team – updates and achievements of Isla’s sales workforce SOLID SALES TEAM updates and achievements of Isla’s sales workforce The Sales team had launched innovative ways to improve process, reduce costs and make it easier for customers to do business with Isla LPG Corporation. The Sales team worked with different business groups in Benefits of the Project to Isla LPG Corp.: ILC and Citadel Pacific Ltd. to drive projects and initiatives • Shorten processing time from 3 days to 1. that promote process efficiency, standardization It takes 2-3 hours to complete the and automation with the ultimate premise of delighting end-to-end automated process, resulting to prompt customers. delivery of PCN to customers Among the leadership skills demonstrated were continuous • Eliminate human errors due to manual encoding improvement mindset, ownership, accountability, of data professionalism, business partnership and commitment. • Promote consistency by standardizing the message, format and content of the PCN These projects were: • Promote efficiency by: o Reducing the request for Credit Memo or Debit 1. Automation of Price Change Notification Memo adjustments related to price discrepancies due to late receipt or non (PCN) process receipt of PCN This process leverages on technology to automate the o Having one location to access the data recurring and manual process of sending price advice to o Eliminating the need to dig up historical e-mails customers and distributors. Project Sponsors: Benefits of the Project to Customers and Distributors: Tonito Gonzalez – GM Sales & Marketing • Consistent and timely receipt of Price Change Kent Balbino – Applications Services Manager Notification Project Team and collaborators: • Anytime access to historical price data Beth Uy – Sales Support Executive (12-month data) Vivian Roxas – GRAC Manager • Security of data within secure site; Data James Manaloto – Application Services Specialist confidentiality is preserved • Access is limited to authorized recipients with the Anna Manuel – IT Manager, PH usage of log in credentials Nelda Hojas – Enterprise Applications & • Positive customer experience. Customers can Projects Director immediately place an order with the prompt 2. Automation of Exit Clearance process for Customer receipt of the PCN, thereby eliminating or Distributor  inefficiencies like customer follow up and waiting time. This process automates the preparation and approval of exit clearance for customers and distributors. 27 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

Solid Sales Team – updates and achievements of Isla’s sales workforce Benefits of the Project: Project Team and collaborators: JM Ocampo – Sales • Promote timely execution of exit clearance to avoid risks due to delay in the release of legal and Bianca Aniceto – Sales Ops financial obligations between ILC and customer Carol Manuel – CP or distributor Nelsie Cacho – PAM Che Senia – Finance • Controlled access - Approver’s access is based on Kath Domingo - TSE their profile as approver Rezon Ribaya – Capex Analyst Matt Cadelina – Finance • Promote efficient records management because of Analyn Desierto/Dianne Viray – CGS team single and centralized location of approved request James Verdan/Leandro Cruz – CP and supporting documents Beth Uy – Sales • Eliminate the manual process of: Solane Academy Journey o Preparing the exit clearance o Routing of request and supporting documents o Physical signing by 16 Department Heads o Physical archiving of documents Project Sponsors: The SOLANE Academy is a training program for Direct & Tonito Gonzalez – GM Sales & Marketing Indirect Sales plus Marketing Team. Sales Operations also Kent Balbino – Applications Services Manager invites other internal stakeholders who directly work with the Sales and Marketing Team, e.g. the Technical Team. Project Team and collaborators: The training program focuses on the Cliftonstrengths Beth Uy – Sales Support Executive assessment by Gallup, a performance-based tool developed Vivian Roxas – GRAC Manager by an educational psychologist, Donald Clifton, to help James Manaloto – Application Services Specialist individuals understand their innate skills. This is aligned Anna Manuel – IT Manager, PH with the HR Team’s journey towards having a strengths- Nelda Hojas – Enterprise Applications & based culture in Isla. Projects Director The Solane Academy is held bi-annually, with post-trainings inserted between each Solane Academy to ensure the 3. CAPEX Process Revisited Project InsynC  continuity of the training program across the year. Currently, since all F2F trainings are suspended since the Objectives of the Project: beginning of 2020, Solane Academy trainings were held • Standardized the CAPEX process to better manage virtually, hosted by Gallup which is based in Singapore. the Fixed Assets Installations in the areas of Costs With the Top 34 themes of each individual, these are and Quality of installations, Pricing, Payments, intergrated into a Team Grid, a tool which can be used to Monitoring and Maximizing returns (including determine the core strength of the whole Sales & Marketing verification of existence of assets on the Team, and to also determine the weak points that should distributor side). be managed in order to still align with the journey towards having a strength-based culture. • Automated the capex request and approval As of today, the Solane Academy has already completed Benefits of the Project: three phases: Phase 1 which focused on “Strengths” then Phase 2 which focused on “Engaging” and just recently • Faster vetting through benchmark pricing/ completed Phase 3 where the agenda was to arrive at a modular calculator. level of “Self-Mastery” and create the “Flow” that is unique to every individual. • Clear monitoring of actual capex installations. • Established controls in pricing specially for GMS. CONGRATULATIONS: Isla LPG Corporation • Periodic monitoring of Volume and IRR applauds the most outstanding Account of installations. Managers committed to Excellence in 2021 • Aligned records of fixed assets in books vs actual installations in customers. ILC praises its Sales staff who showed great competence, • Promote efficient records management because grit, and consistency in demonstrating Sales First behavior. of single and centralized location of approved capex request and supporting documents 2021 has been a record year in terms of performance as they still contributed highly to the success of the organization Steercom: despite the pressing adversities of the pandemic. Ruben Domingo – ILC CEO THE ISLA CHRONICLES Bing Pingul (now Nancie Rivera) - CFO Tonito Gonzalez – GM Sales & Marketing John Macoy – Technical and Engineering Manager Vivian Roxas – GRAC Manager The Official Internal E-Newsletter of Isla LPG 28

Solid Sales Team – updates and achievements of Isla’s sales workforce THE Quarterly ACE WINNERS in 2021 are: ACE WINNERSQ1 Direct NADS: PATRICK FRAANCISCO BULK: KAY FABIOSA BULK: JOEY UY Account Manager, Commercial Sales Account Manager, Industrial Bulk Account Manager, Commercial Sales ACE WINNERSQ1 INDIRECT PACKED: AUBREY PACKED: RAYMOND PACKED: CHRISTIAN PACKED: KAMILLE LABAO DELA TORRE CABRERA PALAD Account Manager, Indirect segment Account Manager, Indirect segment Account Manager, Indirect segment Account Manager, Indirect segment 29 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

Solid Sales Team – updates and achievements of Isla’s sales workforce ACE WINNERSQ2 Direct BULK: FRANCO ROMERO BULK: JOEY UY Account Manager, Industrial Bulk Account Manager, Industrial Bulk ACE WINNERSQ2 INDIRECT PACKED: RAYMOND DELA TORRE PACKED: REINA DAYOT Account Manager, Indirect segment Account Manager, Indirect segment The awarding was held during the General Sales & Marketing online meeting in compliance with the safety protocols due to the pandemic. The annual ACE winners will be available by January 2022 and the set awards consists of the following: ACE Account Manager of the Year, ACE Regional Sales Manager or Team Leader of the Year, and the ACE Awardees of the Year. The prize for the awards were composed of cash for travel and plaque of recognition. The Official Internal E-Newsletter of Isla LPG 30 THE ISLA CHRONICLES

Solid Sales Team – updates and achievements of Isla’s sales workforce ACE WINNERSQ3 Direct NADS: DAN HINAL NADS: PATRICK FRANCISCO NADS: RENZ MALALUAN Account Manager, Commercial Sales Account Manager, Commercial Sales Account Manager, Commercial Sales NADS: LEE CHING GENEVE GUTIERREZ Account Manager, Commercial Sales Team Leader, Commercial Sale ACE WINNERSQ3 INDIRECT PACKED: RAYMOND DELA TORRE PACKED: GENALYN ESTOR Account Manager, Indirect segment Account Manager, Indirect segment 31 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

Be legally informed – Legal shares info on the new LPG law BE LEGALLY INFORMED LEGAL shares info on the new LPG law LPG Industry Regulation Act cylinders, the computation of the depreciated value of LPG cylinders, and the establishment of accredited LPG cylinder swapping centers.” DOE’s Role The Department of Energy (DOE) will be the primary government agency responsible for the implementation and enforcement of RA 11592. It shall regulate, supervise, and monitor the LPG industry and all industry participants to ensure compliance with the health, safety, security, and environmental standards, the applicable PNS (Philippine National Standards), and other accepted codes and standards. It shall also prepare the LPG Industry Development Plan, in consultation with public and private stakeholders, which shall be integrated into the Philippine Energy Plan. The LPG Industry Development Plan is meant to ensure existing and projected LPG supply levels will meet demand, including concrete steps to further develop the industry. Registrations, Licenses, Permits President Rodrigo Under RA 11592, every LPG industry participant shall secure a license to operate, which shall indicate the specific Duterte has signed into site, plant, and outlet, prior to the commencement of commercial operation, and shall publicly post such license law Republic Act 11592 to operate in its business establishment or premises. In the event that the participant intends to engage in a new or the LPG Industry activity outside of its current license to operate, it shall secure another license to operate for the new activity. All Regulation Act that will participants shall conduct business only with LPG industry players with valid licenses to operate for the specific regulate the domestic liquefied petroleum gas industry and activity they are engaged in. The DOE will have the exclusive authority to issue the license to operate, valid for three years ensure consumer protection against malpractices. The law or any such period as may be determined by the agency. The law also imposes penalties ranging from PHP5,000 was signed on October 14 and the copy of the document to P500,000 as well as imprisonment of not less than six months, but not exceeding six years, on violators. released on October 18. The new law establishes an LPG Cylinder Improvement Program to ensure the quality of all cylinders in circulation with the goal of protecting the end-consumers. The LPG Cylinder Exchange and Swapping Program also allows the “exchange, swapping, and buyback of LGP The Official Internal E-Newsletter of Isla LPG 32 THE ISLA CHRONICLES

Technical keeps rollin – exciting updates from Tech and Engineering TECHNICAL KEEPS ROLLIN – EXCITING UPDATES FROM Tech and Engineering At Solane LPG, we are highly committed to excellence in terms of the products and services that we deliver. With our technical expertise, we deliver hi-performance and versatile LPG solutions not just to households but also to businesses. With globalization and a rapidly changing market, we also believe that innovation is crucial to our business which is why we constantly innovate to meet the needs of our customers and make sure they get the best out of our service to them. Below are some of the highlights and achievements of our technical and engineering team. Nestle Philippines CDO 3x30,000AG and LPG pipeline Estimated volume of at least 900MT per month if all connected equipment are operating Commissioned on Dec 2020 Fully operational on March 2021 Nestle Philippines Inc. CDO has converted their BOSCH boiler, 3 Milks Air Heaters, and a Coffee Air Heater to dual- fired burners with LPG as their primary fuel to support their initiative to reduce their carbon footprint. Aside from that, they have their existing canteens and have plans to convert their Coffee Roasters in the future. URC Calamba site LGU Manufacturing Inc. 3x11,200 AG Tank Farm with vaporizer upgrade project 6x120 AG Tank Farm and Pipeline to supply LPG requirement for metal coating 300 MT volume 3 MT volume Commissioned on Jan 5, 2021 Commissioned on Jul 29, 2021 33 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

Technical keeps rollin – exciting updates from Tech and Engineering Nestle Philippines Inc. CDO has converted their BOSCH boiler, 3 Milks Air Heaters, and a Coffee Air Heater to dual- fired burners with LPG as their primary fuel to support their initiative to reduce their carbon footprint. Aside from that, they have their existing canteens and have plans to convert their Coffee Roasters in the future. Rebisco Bestbaker, Tanza Cavite Mcdonald’s P. Oliveros, San Roque, Antipolo City Installation of 2x5,000AG tanks to supply new cake line expansion Installation of 12x12x50kg Manifold with 60MT per month volume Automatic Switchover Regulator New installations for McDonald’s Philippines Store Opening: September 4, 2021 Mcdonald’s is one of the leading fast-food chains not only innovation which is imported from Japan, allows for an here in the Philippines but also in the world. automatic changeover from the supply side to the reserve Being one of the customers of Isla, the quality of its side of the manifold, which minimizes manual operation installation upholds not only its performance but also, and the pressure drop of the system. To highlight the its safety by adhering to the appropriate standards. In importance of safety, a Gas Leak Detection System which comparison to other installations (50kg installations), comes with leak detectors, alarm and auto shut-off device the addition of an Automatic Switchover Regulator, an is also featured in this installation. Mcdonald’s Apalit Junction, Rockwell The Vantage Kapitolyo Apalit, Pampanga Installation of 12x12 50kg and Centralized Pipeline Installation of 10x10x50kg Manifold with 3MT per month volume Automatic Switchover Regulator Store Opening: September 1, 2021 34 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

Technical keeps rollin – exciting updates from Tech and Engineering Surtec Philippines Installation of 2x300kg/hr Vaporizers to meet the increased demand due to boiler fuel conversion without installing additional tank due to lack of space 30 MT volume Commissioned on Aug 17, 2021 Big “E” Food Corporation, Meycauayan, Bulacan Fuel Conversion Project – Conversion from Diesel to LPG Weishaupt Burner conversion of the following boiler and thermal oil heaters: - BOSCH STEAM BOILER (2000 kg/hr) – commissioned last Aug 05, 2021 - Line 9: BABCOCK WANSON THERMAL OIL HEATER - commissioned last Sept 10, 2021 - Line 10: BABCOCK WANSON THERMAL OIL HEATER (1453kW) - commissioned last Oct 28, 2021 35 The Official Internal E-Newsletter of Isla LPG THE ISLA CHRONICLES

Technical keeps rollin – exciting updates from Tech and Engineering Last February 2018, our Breasting Dolphin #2 in Sasa Plant was hit by a tanker during receiving and collapsed underwater. Receiving refers to… (wait I will check first with technical on the meaning of this). Ever since the incident, we have been receiving our tankers with mitigated procedures at higher risk and cost. With the replacement BD#2, we are back to a safer, more reliable, and cost-efficient tanker receiving procedure.` ILC Sasa Plant (New Breasting Dolphin #2 and Catwalks) Replacement of the collapsed breasting dolphin #2 and catwalks installation Completed October 2021, being used starting November 2021 ILC Lapus Plant (Catwalk Rehab) 36 Replacement of Catwalk with steel gratings THE ISLA CHRONICLES The Official Internal E-Newsletter of Isla LPG

Technical keeps rollin – exciting updates from Tech and Engineering 37 ILC Anibong Plant project (Mounded Tank) THE ISLA CHRONICLES Installation of Mounded Tank On-going construction The Official Internal E-Newsletter of Isla LPG



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