Organizational Chart ARAW Corporate Wellness Manager NAWA Wellness Manager NAWA Wellness Supervisor NAWA Wellness Spa NAWA Wellness Trainor Therapist/Attendant
Contractual Probation Wellness/Spa Manager 11 Spa Supervisor/ Head Therapist Therapist 11 Male Wellness Trainer Total 41 3 Current 11 2 16 Ideal 7 Only 1 therapist on duty from 9am-6pm to assist in the replenishment & set-up of the treatment rooms. The other 2 therapist will report to work at 11am till 8pm, and the remaining to cover the late night booking. Requests for in-villa treatments (last call for massages at 10pm).
WELLNESS MANAGER • To promote the resorts holistic lifestyle wellness programs such as mindful movement, meditative practices, nutrition, and natural healing body treatments. • Be able to create and suggest customized wellness experiences according to guest needs and goals. • Engage with guests and share experiences that may improve and enhance well-being. • Maximize guest satisfaction, consistent with the ARAW Hospitality Group Inc. standards, through thorough planning, organizing, directing and controlling of the administration of the Spa. • Promote and maintain the welfare of all employees under your care, creating the relevant operational procedures and structures to enable all employees to deliver a service according to the company’s standards. • Monitor and maintain mechanical effectiveness of all spa equipment and facilities. • Review all feedback, suggestions and comments from staff, guests, owners and make the necessary adjustments where relevant.
WELLNESS SUPERVISOR • Assist the Wellness Manager in the management and growth of spa therapists and trainer, acting as a point of communication between staff and management. • To perform therapies as required according to the highest standards, while following the company’s guidelines and policies, setting an example for other staff at all times. • Assist the management in the implementation of the Spa’s SOP’s, policies, core values and vision. • Maximize guest and members satisfaction, consistent with the standards by providing an effortless treatment experience from beginning to end. • Take 100% responsibility to fulfil all tasks, duties and treatments expected of a professional therapist, maintaining all operational and treatment standards as per the relevant SOP’s and guidelines. • Monitor operating supplies and support the Wellness Manager in generating purchase requisitions. • Be respectful, responsible and sensible in the use of spa products and supplies. • Responsible for monitoring all facility, equipment and service standards and keeping the Wellness Manager update of any issues that may effect the smooth operation of the spa.
WELLNESS THERAPIST / ATTENDANT • To provide customized Spa treatment journeys that is caring and nurturing. • Responsible for creating wellness experiences from welcoming the guests in the Spa, during the treatment, and after the treatment. • Be mindful of guest needs when using the Spa facility. • Understand that a professional, high quality, intuitive treatments constitute the core experience of the spa and act accordingly, with respect and a high degree of personal responsibility and professionalism in the role as therapist and when giving treatments, at all times. • Ensure guests are provided with the highest level of comfort and service and create a genuine, warm and welcoming environment when guiding the guest through their journey. • Take responsibility of the guest from the start of the journey to the end, ensuing a smooth handover once services and care of the guest are complete, to the guest’s satisfaction and expectations. • Be able to communicate clearly with the guest during all stages of their journey, so that they can truly place themselves under your care.
WELLNESS TRAINER • To guide and support guests to set health goals whether to loose weight, enhance energy, manage stress better, and improve eating habits. • Engage with guests by providing mindful movement, recreational activities and promote the importance of being close to nature and its effects in reducing stress, fear and unpleasant feeling. • Perform body composition analysis, fitness and postural assessments to assist in designing an effective wellness program. • Be able to communicate clearly with the guest during all stages of their journey, so that they can truly place themselves under your guidance and care. This also includes guiding the guest to the next part of their wellness journey, whether that is to the changing or relaxation room, boutique, main restaurant or their next treatment. • Promote and upsell all wellness services including the food and beverage healthy options menu. • Assist and support the Spa operations at all times.
Departmental Interaction FOH
Coordination with guest dietary requirement Wellness Immersion Programs Spa treatment ingredient storage Kitchen Welcome drink F&B Wellness Butlers Reservation of wellness services preparation Promote complimentary classes Wellness smoothies Spa facility guest request Housekeeping Cleanliness In-room Spa complimentary amenity Spa amenity supplies (bath and body) Linen storage Laundry
Opening/Closing Procedures For Opening: *Spa Therapists must clock in at least 30 minutes before their shift. This gives time to check the volume of treatments for the day, to prepare the products and the treatment rooms according to the order of treatments. • The Kawa and the Wellness area should be cleaned and amenities should be prepared for the guests. *Fitness instructors must clock in at least 30 minutes before their shift. This gives the time to check the studio, the equipment and the amenities needed for the day. *Spa Receptionist must clock in 30minutes before their shift. This gives time to check the volume of treatments of the day, to prepare the reception area: lighting, scent and music. Welcome drink and cold towels should be ready in the refrigerator. For repeater guests, consultation card should be given to the therapists to check the preference and the medical history of the guest or information that can help the therapist make the treatment more personalize. * Spa facilities, changing and relaxation areas should be check and sanitized to make sure that is ready for the guests. For Closing: *Spa Receptionists must make sure that all vouchers and bookings are have been posted, make sure that Pantry is cleared of dirty dishes, cleaned and well sanitized. All laundry has been audited and endorsed if the next day is laundry pick-up day. Spa reception, spa facilities, changing and relaxation areas are cleaned and sanitized. * Lights, AC, Music and anything that is needed to close or turn off in Kawa area, Treatment rooms, Wellness area and Fitness studio.
“Talk about experiences not the service.” Spa Arrival Be empowered to showcase “The SPA and the TEAM” The KEY is to “ANTICIPATE GUEST’S NEEDS”. After treatment & WOW Spa Facility Tour Spa Departure Experience Services
Receiving Guests in the spa with treatment: *Therapist: Room and products to be use in the treatment are prepared before the guests arrive. *Receptionist or Therapist should welcome the guests upon arrival and offer welcome drinks and cold towels, Let them fill up the consultation form and waiver. *Therapist will do the foot washing in the reception area. Guest will be escorted to the locker area to change and keep her personal belongings. Therapist explains the facility inside the lockers. * Therapist take the guest from the changing going to the treatment room to stat the treat
A. Telephone Standards All Spa and Wellness employees must follow the standard telephone manner at all times. To offer guests/ clients a consistent high level of customer service when communicating via telephone. A.1 Answering the Phone: All Spa and Wellness team must ensure that all incoming calls will be answered with enthusiastic and sincere vocal tone. Always smile before you answer the phone as this imparts an open and pleasant tone to your voice. A.2 Telephone Etiquette: A pen or a pencil and a small note pad to write down the message or notes must always be available. a) Phone should be answered within 3 rings. b) Appropriate greeting is offered. Answer the call starting with a greeting, then the spa name, your name and lastly ask how you can assist him/her. Example: “Good Morning/afternoon/evening, Thank you for calling Nawa Wellness Community, This is –April--- (your name).How can I assist you for today?” c) Assist the caller and ensure that you understand what they are saying by paraphrasing their request. d) Messages are cordially received and repeated to the guests e) Upon closing the conversation, ask the guest if they need any other assistance Yes – Assist No - Thank the guest and let the caller be the one to end the call first.
B. Spa Arrival Experience “Magandang ARAW! Welcome to Nawa Spa.”(Always greet with a smile.) ”My name is ___ (your name)__, How can I help you for today?” Ensure that spa reception gives a peaceful and calming ambiance, ( soft spa music and scent) Assist the guests/s to the spa lounge. “Please have a seat and I will be with you shortly.” Offer guests welcome beverage (don’t know yet our welcome drink) and a cold towel. “Please have a cold towel first, and this is our welcome drink it is a ginger and lemongrass tea with honey and lime, Please enjoy!”
C. Spa Facility Tour “Since it’s your first time here with us, would you like me to give you a little tour in the spa?” If the treatment rooms and wet area are occupied just explain the guests about it while they are drinking their tea, then instruct the guest going to the deck area for the fitness, wellness pavilion and Kawa Station. “Here in Nawa we are open from 9am till 8pm, we have 1 single room and 1 couple’s room were we do all the body treatments, facials and body massages. \"However, if you want to have a more private settings, we can arrange it in the villa spa service for your convenience.” “For our wet area, we have a sauna and steam room that can fit 2 people inside, we recommend the guest to use the facilities before their treatment to achieve the full benefit. We accept __ years old and above and should be accompanied by adults. Please call the spa reception to reserve on your preferred time.”
After showing the spa assist the guest to the deck area to explain and show the Fitness, Wellness Studio and the Kawa Station outside. “On our right side is our Fitness studio, it opens at ____ till ___ and __ years old and above may use the facilities. We encourage you to wear proper clothing and footwear for safety. Should you need any assistance, your wellness trainer is available for your convenience.” “On our left side is the wellness pavilion, we offer complimentary classes every day and private lessons, If you wish to join the classes or book a private lesson just call the spa reception to reserve a slot for you.” “For our Kawa experience, we have 3 station 2 for single use and 1for couples.” “Is there anything else I can help you with?”
D. Spa Reservation Spa menu are available both in the spa and in the guests rooms and may book through phone, through their butlers and in the spa. Wellness Receptionist should be able to explain all the treatments. “ This is our Spa Menu, we offer simple yet effective spa treatments. Starting with our body massages, body treatments and facials. We have IV Therapy and the famous Kawa Hot Bath.” “May I ask what would you like to achieve on your treatments? Would like to be relaxed, energized or detoxified? When the guest already choose assist with the appropriate treatments. Check if they have any medical conditions to avoid complications. And if they have any preference with their therapist, male or female. Conduct a smell test to choose what oil the therapist will use.
Spa Treatments Spa room should be prepared before the guest arrived, foot ritual, bed and the products needed for the whole treatment. Upon arrival to the treatment room assist the guest to sit in the foot ritual area to the ritual and to know more about the guest and to explain the whole treatment the guest will have. While the guest’s feet are soak in the bowl you can do the explanation and consultation. “Magandang Araw, my name is __April__ and I will be your therapist for today. Your going to be having the Nawa Signature Bamboo Massage for today for 90minutes, I will be using a warm bamboo sticks and manual application on your massage, this treatment can let you feel relaxed and revitalized.” During the consultation the therapist may ask the following questions with a discreet and soft voice. “For your massage, do you have any specific areas that you want me to concentrate on or to avoid?” “ How about the room temperature and the music volume, are they fine with you?” “During treatment, how would you like the pressure of your massage?” Please don’t hesitate to inform anytime if you the pressure to be increase or lessen.” “And if there is any discomfort during the treatment don’t hesitate to inform me anytime.”
Covid 19 related: “Are comfortable wearing a facemask for the whole duration of your treatment?” After the foot ritual assist the guest to the treatment bed and show to put their robe before laying face down on the bed. Do proper draping.
Spa Departure After the treatment as the guest how they feel and give some home advices. Accompany the guest to the changing area and inform that you will meet them in the relaxation area for their tea. In the reception area, Reception will ask the guest for some feedback regarding their treatment and ask if they would like to book for another session.
E. Spa Email and Spa Itinerary February 09, 2022 Dear Ms Levy Romanes, Mabuhay! Welcome to Nawa Wellness Community! Please find below your Spa Itinerary: Monday, January 24,2022 8:00am Private Yoga session (60minutes) 9:30am Breakfast at (restaurants name) 1:00pm Nawa Signature Warm Bamboo Massage (90minutes) 1:30pm Cashew,Yoghurt and Lemon Facial (60minutes) Tuesday, January 25,2022 9:00pm Lublob (Kawa Hot Bath) Please be informed that your treatment is booked with a female therapist in our single room. To enjoy the full benefits and experience of your spa treatment, we encourage you to arrive fifteen (15) minutes prior to your scheduled appointment. Should you need to cancel or reschedule your spa treatment, kindly advice 4 days prior to your spa appointments to avoid the cancellation charges. For any concerns, please call the spa reception at _____ and our wellness concierge will be more than happy to assist you. Kind regards, April Urmasa Wellness Supervisor Nawa Wellness Community
Spa Etiquette Hours of Operation: Nawa Spa is open from ____ until ___ daily. However, this may change in case of unforeseen circumstances. Making Appointments: It is best to contact us ahead of time to book your appointment by calling the Spa Reception and through your butlers. Email can also be sent to: _____________.com. Age Limit: __ years old and below will need an adult to sign their waivers at the Spa Reception. Spa Consultation Form/Waiver: This is required to be filled out before the appointment time. The spa therapist will check the form for any contraindications or any information that may affect the service to be given. Should there be any contraindications, the Spa Therapist will weigh the circumstances putting the safety and comfort of the guest into consideration. Arrival Time: Guests will be informed to arrive Fifteen (15) minutes before their appointment to give time for changing their clothing to a proper spa attire. Cancellation Policy: Appointments must be cancelled at least four (4) hours prior to the reservation to enable us to call other guests to offer the slot. Cancelling the appointment less than (4) hours will incur 50% charge of the published rate. Late Arrivals: As per Spa Etiquette, guests are required to arrive 15 minutes before the appointment time. Therefore they are allowed a grace period of 15 minutes. If the guest is still missing, Spa Reception should call or look for the guests. If the guest shows up and there is no booking after, the guest’s appointment can be moved. If there is a booking after, the Spa Reception will offer a different time. If no alternative time can be offered, the guest will have to make do with the remaining time. Whether the guest is a NO SHOW or a last minute cancellation due to late arrival, the full price of the appointment booked will be posted on the guest’s bill. Alcohol Intake: The spa prohibits anyone under the influence of drugs and alcohol. Spa Attire: Spa attire is relaxed casual wear with minimal to no jewelry. A face mask and face shield is required to be worn at all times.
For in-room services: Kindly secure all valuables before the in-room treatment appointment time. The Management holds no liability in case of loss of any valuables either at the spa or in- room. Place of Serenity: Low volume of voices is encouraged and keeping mobile phones switched to silent mode at all times is highly appreciated. Feedback: Guests will be asked to provide feedback after their treatments. Spa Menu: The Spa Menu contains all the treatments being offered, together with their descriptions, durations and NET rates (inclusive of 8% performance incentives and 12% government tax. Spa members must be familiar with the Spa menu to be able to book the treatment duration correctly and to be able to offer upgrades on services. Time to time dissemination of information to other service departments in the hostel (i.e F&B and Housekeeping Departments) through Town Hall meetings is also encouraged to be able to do cross promotions. (see current Menu of Services of Spa.)
Wellness Menu
Spa Massages Na-Wa Signature Bamboo Massage Our very own version of deep tissue massage. Heated bamboo sticks or “Kawayan” are used in the treatment. During the session, the heated bamboo takes the place of the therapist’s hands and fingers, this technique allows for deeper, stronger, and firmer pressure. As phenomenal as any massage is, this treatment is a unique and one-of-a- kind experience. The word relaxing does not do justice as a descriptor for this treatment. Instead, it achieves a deeper level of meditation, which makes it a remarkable revitalizing experience. Haplos Aims to promote relaxation and tension relief, allowing the muscles to relax and removing the imprint of physical stress. Using long and continuous massage technique with medium pressure towards the heart to increase blood flow. Ideal for individuals having disturbed sleeping patterns and anxiety. Lalom Also known as deep tissue massage, flushes out toxins from the body and improves lymphatic and blood circulation. Ideal for professional athletes and active individuals to help them recover from injuries or after intense training. The treatment aids in reducing pain and prevent further damage to the muscles by increasing blood, oxygen and nutrient circulation.
Alimusom This treatment is known for enhancing deep relaxation, detoxification and mood balance. The essential oils scent works both ways thru inhalation and skin absorption. Using light to medium massage pressure, high grade plant essential oils are carefully mixed which will be used in the aromatic diffuser and your massage oil. Experience an enhance feeling of wellbeing after your treatment.
Yapak Massaging the foot improves circulation stimulates muscles, reduces pressure and lessens stiffness allowing full range of motion. This treatment includes dry scrubbing and wrapping the foot with natural herbal remedies to aid in mineral absorption, followed by a relaxing foot massage. Hakbang A deep revitalizing treat specially for your feet. The treatment includes basic cleaning, callus removal, sea salt exfoliation and ends with an energizing foot wrap to enhance circulation and hydrate the skin.
Spa Facials Cashew, Yoghurt, and Lemon Facial Known for its high protein and selenium content, cashew nut is also high in Copper and Vitamin C. It aids to maintain the levels of collagen and elastin in the skin, thus helping it stay youthful for a long time. A great natural alternative for anti-ageing as it promotes healing and cell growth. Leaves your skin smooth, radiant and moisturized. Banana, Lemon, and Muscovado Facial Rich in anti-oxidants which help to fight free radicals in the body. It is a great exfoliator that helps slough off excess sebum on the skin’s surface. It also contains moisture, potassium, and Vitamins C and E which promotes healthy glowing skin. Ideal for those with oily skin. Expect a balanced healthy glowing skin after your treatment.
Body Scrub Algotherm Marine Algae Founded in 1962, Algotherm, imported from France, is the innovating, pioneering laboratory in marine cosmetics. A scrub rich in minerals from Laminaria, Spirulina and Lithothamnium seaweeds that removes impurities, and leaves the skin clean, re-mineralized, soft and regenerated. Algotherm Sweet & Salty Inspired from the natural waves in the body, it brings light and purity to the skin. The combination between thin salts and sugar powder eliminates dead cells, smoothens and scrubs all imperfections on the surface of the skin. Natural Coconut & Rice Scrub Rejuvenate your skin with grated coconut and fine grains of rice. The natural oil traps in moisture and has anti-inflammatory effects. Keeps your skin hydrated and glowing. Natural Coffee Scrub Rich in antioxidants and aids in lessening the appearance of cellulites, caffeine stimulates and tightens the skin making it look brighter and younger.
Lublob ( immerse )… This huge cauldron was traditionally used in sugar making specifically to process molasses. But as technology advanced, cauldrons were replaced with sugar mill factories. Locals found a way to use it, in a form of a hot tub. The Kawa is heated underneath using dry wood and bamboos, as the water slowly heats up to desired temperature, herbs, fragrant leaves, therapeutic bath salts, and essential oils are added. Steam from the hot water creates an aromatic scent that is invigorating to the mind and senses. Kawa hot bath has been proven to give multiple benefits such as skin hydration, reduce inflammation, increased circulation, and enhanced feeling of relaxation. Depending on your goals and intention, you may choose from different herbal remedies guaranteed to calm, uplift, and energize your mood. Relaxing Salt Bath with Lavander and Bergamot Aids in alleviating muscle pains, stiffness, aching joints, arthritis, and certain skin conditions. Rejuvenating Milk and Honey Contains lactic acid or Alpha Hydroxy Acid (AHA) this has been used by skincare industry for several years. Allows the skin to rejuvenate quickly and looking radiant. Detoxifying Pito-Pito with Ginger and Tea Tree A potent blend of seven (7) herbs which aids in respiratory ailments, inflammation, immune booster, antibacterial and anti-viral.
Lakbay ( journey )… Ginhawa ( release )… Kawa Bath - Scrub- Massage- Facial A remedy for mental and physical fatigue. This treatment starts with a warm soak using herbal remedies and authentic essential oils, Lavender and Bergamot to enhance relaxation with anti-inflammatory properties, Epsom salts to stimulate the lymphatic system and absorption of magnesium which aids in improved sleep. Choose from CASHEW? (coffee) or coconut body scrub to take out dry and hydrate the skin . A full body relaxing massage followed by an Aloe Vera Facial to decongest your sinuses and open the body’s cleansing channels.
Kahilom ( silence )… Kawa Bath- Scrub- Massage- Vibrational Sound Therapy Calming the body and mind is essential to achieve harmony. The treatment starts with dry brushing to stimulate nerve endings followed by a full body scrub of your choice. A holistic stretching to improve flexibility and increase range of motion, and breathwork to enhance mindful breathing. Your treatment ends with vibrational sound therapy. Our body is compose of 75% water, and water is a great conductor for vibration. When vibration travels through the body they promote circulation. It also synchronizes brain waves to achieve profound states of relaxation.
Sound Bath Healing Inspired by the traditional Tibetan singing bowls. It is an ancient healing technique that uses tonal frequencies to bring the body in a state of balance and harmony. As you lie down, you will be bathe with sound waves produced by various healing instruments such as gongs, singing bowls, chimes, and tuning forks. The intention is to create a meditative state by using sound frequency and vibrations to clear blockages in the body. It is a unique experience that can’t be compared to any wellness program.
Wellness Immersion Program Lingap 3 Days, 2 Nights Package Accommodation De Luxe room A la carte breakfast Option to choose from our healthy options menu Body Composition Analysis Report The latest technology using Bio-electrical Impedance Analysis to calculate your body fat, muscle, water, visceral fat, basal metabolic rate, and metabolic age. Nutrition Consultation Discuss your food intake and find ways on how to improve your eating habits. Daily Complimentary Wellness Class Access to Yoga, Pilates, Circuit, Nature Walk and Meditation Two (2) 60mins Customized Spa Treatment Your treatment will depend on your goals (weight loss, detoxification, or relief from anxiety). One (1) Kawa Bath Experience Choose from relax, rejuvenate, and detox. One (1) Practitioner Private Session Options to choose Yoga or a Personal Trainer
Kalinaw 5 Days, 4 Nights Package Accommodation Suite Room A la carte breakfast Option to choose from our healthy options menu Body Composition Analysis Report The latest technology using Bio-electrical Impedance Analysis to calculate your body fat, muscle, water, visceral fat, basal metabolic rate, and metabolic age. Nutrition Consultation Discuss your food intake and find ways on how to improve your eating habits. Postural Assessment An in depth assessment of your posture and musculoskeletal imbalance which may lead to injury if not corrected. Daily Complimentary Wellness Class Access to Yoga, Pilates, Circuit, Nature Walk and Meditation Four (4) 60mins Customized Spa Treatment Your treatment will depend on your goals (weight loss, detoxification, or relief from anxiety). Two (2) Kawa Bath Experience Choose from relax, rejuvenate, and detox. Two (2) Practitioner Private Session Options to choose Yoga or a Personal Trainer
Lagom 7 Days, 6 Nights Package Accommodation Suite Room A la carte breakfast Option to choose from our healthy options menu Body Composition Analysis Report (before and after) The latest technology using Bio-electrical Impedance Analysis to calculate your body fat, muscle, water, visceral fat, basal metabolic rate, and metabolic age. Nutrition Consultation Discuss your food intake and find ways on how to improve your eating habits. Postural Assessment An in depth assessment of your posture and musculoskeletal imbalance which may lead to injury if not corrected. Daily Complimentary Wellness Class Access to Yoga, Pilates, Circuit, Nature Walk and Meditation Six (6) 60mins Customized Spa Treatment Your treatment will depend on your goals (weight loss, detoxification, or relief from anxiety). Three (3) Kawa Bath Experience Choose from relax, rejuvenate, and detox. Three (3) Practitioner Private Session Options to choose Yoga or a Personal Trainer
IV Therapy The infusion of fluids, vitamins, and minerals can help support a healthy Immune system, promote healthy skin and keep you hydrated. The right balance of vitamins and minerals in the body can also help improve your mood and energy levels . Anti-Aging Elixir (500 ML HYDRATION AND ELECTROLYTES, 1,200 MG GLUTATHIONE, 200 MG VIT B1, 200 MG VIT B6, 2 MG OF VITAMIN B12 5,000 MG VITAMIN C) Start your vacation feeling beautiful from inside and out. Rehydrate, replenish, and rejuvenate with this concoction of beauty infusion. A great remedy to prevent the deleterious effects of exposure to free radicals that leads to skin aging. Perfect addition to your after facial session in the Spa to give you that instant glowing and radiant skin. Hangover Remedy (500ML ELECTROLYTES, 5 ML MAGNESIUM CHLORIDE, LIVER ANTI-TOXINS WITH 300 MG VIT B1, 300MG VIT B6, 3MG VIT B12) Late night fun should not ruin your stay. There is no need to endure the side effects of a hangover. Our proprietary blend of vitamins, hydration and electrolytes will help remove that feeling in an instant. Immune Boost (5,000 MGS OF VITAMIN C, 200 MG VIT B1, 200 MG VIT B6, 2 MG VIT B12) Our body deals with life stressors on a daily basis, this causes our immune system to work overtime thereby decreases as we age. A high dose of Vitamin C has been proven to ward off possible infections inside our body. Our blend of vitamins will definitely give your immune system up and running.
Fat Burner (5,000 MG L-CARNITINE) L-Carnitine is an essential amino acid responsible in breaking down fats and processed to become energy. It can also aid in increasing muscle mass and reduce physical and mental fatigue. A great addition to support and achieve your weight goals. The Active Drip (400 ML ELECTROLYTES AND AMINO ACIDS) Ideal for individuals who are always on the go! A weekend warrior, pro-athlete, the executive traveler, or those with an active lifestyle. Combined electrolytes, and amino acids to prevent loosing your hard gained muscles and .keep you hydrated The Cure (500ML HYDRATION AND ESSENTIAL ELECTROLYTES, 5 ML MAGNESIUM CHLORIDE, 200 MG VIT B1, 200 MG VIT B6, 2MGS VIT B12 AND INTRAVENOUS MEDICINE) Hydration status is often overlooked as a cause for many symptoms. With a full day of fun in the outdoors, dehydration can occur. This therapy infusion can alleviate fatigue, stress, hunger, flush out toxins, moisturize the skin and support the immune system.
Movement Movement is one of the essential components to achieve wellness. We have a wide variety of training programs to keep your mind & body at its optimum condition. Complimentary classes are available daily. .Private one on one sessions can also be arranged upon request Yoga Scientifically proven to revive dormant energy, increase flexibility, and enhance movement and breathing awareness. The body is prompted to rest, rejuvenate and detoxify on its own. Personal Training May it be for weight loss, functional movement, sports specific, or to increase your level of fitness. Our certified instructor is available to assist you. Mat Pilates Known as \"Movement Contrology\" this enhances the strength and flexibility of the core musculature. Pilates prevents postural deviation like scoliosis and other spinal related issues. It enhances movement and muscle awareness which aids to Improve posture and range of motion.
Fitness & Postural Assessment An in depth analysis that includes Postural Alignment & Movement analysis. Bio-electrical Impedance Analysis (BIA) that includes: body fat percentage, body fat mass, visceral fat, muscle mass , total body water, body type, basal metabolic rate, daily caloric intake, metabolic age and other important parameters to develop your personalized program.
Food For Wellbeing The food we eat plays a vital role in how we look physically, feel, and how our vital organs work efficiently. As a rule of thumb, Science has proven that 75% depends on nutrition, and remaining 25% Is exercise mobility to achieve our goals. We have prepared special mouth watering delectable A La Carte menu for you to choose and enjoy without the guilty feeling. VEGAN PESCATARIAN A person who A diet which does not includes fish, seafood, plenty of consume any vegetables, fruits, food derived from animals. legumes, potatoes, rice, pasta, beans, nuts, eggs and dairy. VEGETARIAN PLANT BASED PROTEIN Does not eat meat, fish, Plant poultry and protein is seafood. simply a meaningful food source of protein which is from plants.
Healthy Boosters “Good health starts from the gut” Great source of fiber, vitamins, and minerals necessary on a day to day basis. Our freshly made smoothies are mixed depending on your body’s needs. Energizer, Immune Enhancement, Digestion, Anti-inflammatory, Calming
Complimentary Wellness Classes During your stay, we invite you to join our series of classes to help you energize your body and .mind Core Power Great Abs may be made in the kitchen but they need exercise too! Join us to strengthen your core muscles and improve your balance, power and athletic performance in ways you have never thought possible. Stretch & Relax to keep our musclesCaondmjopinltsimfreeenfrotamriynjuWry. eIt linlncreeassess oCurlaflesxsibeilitsy, Stretching helps us range of motion, enhances performance and helps our body to relax. Combined with correct breathing, adding stretching techniques to your fitness regime will greatly improve your overall wellbeing. Hatha Yoga Is the concept of using Yoga postures to fully stretch the body. By doing so, this helps the muscle and joints improve flexibility and stimulate the glands. Other benefits include muscle toning and is ideal from beginners to advance level. Circuit Training A series of body weight strength or cardio-vascular exercises repeated two or three times with limited time rest in between sets. It is excellent for weight loss, toning, muscle and cardiovascular endurance.
Seasonal Wellness Retreats Collaboration with local wellness practitioners to provide noninvasive alternative wellness therapies. Yoga and Meditation Alignment and Movement Culinary Wellness Workshops Visual Art Therapy Ayurvedic The retreat includes accommodation, breakfast and customized wellness services.
Eduardo Lara Commercial Model & Fitness Enthusiast/ Coach Obstacle Racing Coach Founder Impack Lia Bernardo The Happiness Doctor Educator and Behavioral Specialist Founder The Atma Prema Wellbeing Group Malou Araneta Shamanic Breathwork Facilitator Sound Healing Practitioner
Billing procedures: Nawa Wellness Spa will be using Manual Charging Vouchers (MCV) in three (3) copies. Finance team will issue these with corresponding control number for audit purposes. At the end of the treatment, receptionist must present the MCV to the guest with the following information; Guest name : Villa no : Type of treatment : Duration : Date : Time : Price : All treatments done for the day should be logged in the Spa Daily Revenue Report (DRR). This must be cross referenced with the total number of MCV on hand. At the end of the shift, team member will hand-over a copy to the Finance team and Front Office, while the remaining copy must be kept and filed for future reference and audits. MCV’s used for wrong billings and erasures should not be disposed and must be kept accordingly. An email report must be sent to the Be-Well Manager copying Finance Team for any instance related.
Safety, Security and Emergency • Guests under the influence of alcohol are prohibited to use the sauna and be given a treatment as this will increase blood circulation which may lead to serious conditions. Team member must politely explain to the guest. • If a guest is complaining of headaches, neck pain, and arm numbness, therapist must immediately inform the Safety and Security team in the absence of the resort nurse. The attending must take the guests blood pressure and monitor the guest, ask whether guest is taking any medication to control his/her condition. • In case of any emergency, team member must inform the Safety and Security team and be able to provide basic lifesaving procedures to the guest until help arrives. • Team members must discreetly check the wet area and fitness studio every fifteen (15) minutes whenever a guest is using the facility. This will allow us to attend to their needs and react fast to any emergency situation. • First-aid kits are located in the vicinity for team members easy access (Infirmary Room). • Any emergency situation must be reported in writing, an investigation will be arranged by Safety and Security team, a written report will be submitted to the Management.
COVID 19 Protocol For your safety, please observe social distancing of at least two (2) meters and wearing of masks in enclosed public areas is advised. Spa treatment beds, pillows and sheets are changed and sanitized using hospital grade UVC light for your safety. Frequent hand washing and sanitizing stations are available in all guest areas for your convenience. Should you wish to use the Fitness Studio or the Wet Area, please call extension number 8207
Wellness activities and mindful practices are encouraged for all NAWA team members, such as: Departmental daily breathing exercises before briefings. Weekly fitness activities (Yoga, Cardio Circuit, HIIT) Guided Meditations Sound Bath Healing Nutrition Counselling
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