I. Company Profile with Logo II. Company Mission and Vision III. Company Organizational Structure IV. Recruitment and Selection Policy V. Orientation Policy and Program VI. Job Description and Specification VII. Job Contract VIII. Training and Development Plan/Program IX. Company Rules and Policies X. Disciplinary Actions and Procedures XI. Legal Aspects in Human Resource Philippine Setting
I. Company Profile with Logo A couple named ―Leonardo and Pasencia Hidalgo‖ has always had a vision for hospitality. The Perlas de Filipinas Hotel was founded in 1965 in Taguig City by people with extensive knowledge and experience in the hospitality industry. When Mr. Leonardo passed away in 1990, he permitted his unica hija (only daughter), Bonifacia Hidalgo, to be the President of the Perlas de Filipinas Hotel—striving to provide exceptional guest experiences—in contrast, providing an excellent work environment for our staff. Currently, our hotel has ten (10) branches all over the Philippines, located in popular destinations, including Davao, Cebu, Bohol, and Pampanga. The Hidalgo Family envisioned establishing more branches worldwide and touching every guest’s experience with a heart and warming welcome of a Filipino.
IA. Company Background Our hotel is conveniently located near major attractions in the Global City, such as shopping, nightlife, and food hubs. Whether you are traveling for leisure or business trips, compass hospitality offers all the choices you need for the spacious, warm, and friendly service that we offer. For many years, Perlas de Filipinas has given opportunities to those willing to be trained and part of our growing company. The hotel is set to open in Kuala Lumpur, Malaysia, in 2023. Location: GF/2F MDI, Corporate Center, 10th Avenue, Bonifacio Global City Contact Number: 418-6104/ 09214789561 Facebook: Perlas de Filipinas Instagram: @perlasdefilipinas Email Address: perlasdefilipinas@gmail.com IB. Core Values P - ERSEVERANCE E - XCELLENCE R- ESPONSIBLE L - IVING INTEGRITY A - CCOUNTABILITY S - ERVICE PROVIDER
IC. Perlas de Filipinas Filipino Modern-Style Hotel Facilities and Amenities Perlas de Filipinas Hotel Guests’ Lobby Perlas de Filipinas Hotel Receiving Area
Perlas de Filipinas Hotel King-Size Bedroom Perlas de Filipinas Hotel Brick Wall
Perlas de Filipinas Hotel Comfort Room Perlas de Filipinas Hotel Bathtub
Perlas de Filipinas Hotel Nipa Hut Massage Area Perlas de Filipinas Hotel Pool Area
II. Company Mission and Vision Mission It is to provide distinguished hospitality with exemplary services over the years, and we are committed to providing 100 percent of our hospitality management services that create an exceptional value while providing a reasonable investment for our employees. Vision To be the best hospitality industry globally by 2030, being the best means providing exceptional quality service and valuing the clients—the premier provider of leisure and vacation facilities in the world.
III. Company Organizational Structure The organizational structure of Perlas de Filipinas integrates and connects its various employee positions for it to work at its best. Every part under the organizational structure plays a vital role in the hotel organization's ability to achieve its strategy and objectives. To aid in this strategic alignment, every leader and employee under different positions should be aware of the characteristics, benefits, and limitations of organizational structures.
IV. Recruitment and Selection Policy Our Philosophy Perlas de Filipinas Hotel is an equal opportunity employer that takes a standard and consistent approach to employee recruitment and selection in order to give every suitably qualified person an equal opportunity to work for the Hotel. The Purpose of our Policy The Recruitment and Selection Policy (from now referred to as \"the policy\") specifies how recruitment and the selection process should be conducted. Perlas de Filipinas Hotel's purpose policy objective is to set a standard for the recruitment and selection process. Perlas de Filipinas Hotel aims to hire suitable candidates for approved positions based on its best judgment while engaging in recruitment and selection processes according to all applicable employment laws. Perlas de Filipinas Hotel has a policy of providing equal employment opportunities to all applicants and employees and promoting and maintaining fair and effective recruitment and selection to ensure the consistency of the application of every employee mainly.
Underlying Principles Perlas de Filipinas policy is base of the following underlying principles: • The applicant will be chosen based on his or her suitability for the position. • The applicant will be informed of the application procedure as well as the specifics of the open position on the management. • Perlas de Filipinas will require the applicants to provide needed information that will assess their capability in relation to the vacancy position. This information will be treated confidentiality in accordance to their privacy. • Every written complaint by applicant will be address and will undergo investigation in order to provide accurate response for the matter • Perlas de Filipinas will encourage the use of best practices in recruitment and selection. It will constantly improve its recruitment and selection practices to allow for the incorporation of new ideas and approaches. Above principles uphold the hotel commitment to equality respect and opportunity. Our aim is to treat our people with equal dignity and respect to ensure that no one will be treated less favorably in relation to his/her professional background.
V. Orientation Policy and Program According to Judith Brown, orienting employees to their workplaces and their jobs is one of the most neglected functions in many organizations. An employee handbook and piles of paperwork is not sufficient anymore when it comes to welcoming a new employee to your organization. The most frequent complaints about new employee orientation are that it is overwhelming, boring, or that the new employee is left to sink or swim. The result is often a confused new employee who is not productive and is more likely to leave the organization within a year. With an ongoing labor crunch, developing an effective employee orientation experience continues to be crucial. It is critical that new hire programs are carefully planned to educate the employee to the values, history and who is who in the organization. A well thought out orientation program– whether it lasts one day or six months– will help not only in retention of employees, but also in productivity. Organizations that have good orientation programs get their people up to speed faster, have better alignment between what the employees do and what the organization needs them to do, and have lower turnover rates.
Employee Orientation Program Program Overview In the city of Taguig, we place a very high value on providing exceptional customer service. We also recognize the importance of providing our employees with the skills and resources necessary for meeting that standard of excellence, beginning with their very first day of employment. An orientation for new employees has been developed to facilitate their transition into the organization, and ensure that they have a clear understanding of our Mission, Vision and Core Values. The Employee Orientation Program provides a foundation upon which new employees can build their skills and contribute to our efforts of providing responsive and effective hospitality services. The program is comprised of three parts, consisting of a two-day (2-day) Introduction to the Company, followed by Departmental Orientation and Training facilitated by the Human Resource Department, and finally, a Semiannual Assembly for new employees to reinforce an organization-wide perspective. Through our Employee Orientation Program, our employees benefit from the value that we place on developing their skills and assisting their transition from their very first day of employment.
In addition, the program helps to foster a supportive, team-oriented work environment within the organization in Perlas de Filipinas Hotel. Most importantly, the program rapidly develops a new employee’s ability to respond effectively to the needs and inquiries of the community we serve. The Employee Orientation Program is an important first step in developing a workforce that is committed to providing seamless service, maximizing resources and setting the standard for excellence. Part I: Introduction to the Company (Perlas de Filipinas Hotel) The employee’s first two days of employment are spent within a formal orientation process, designed to cover key elements of every department, and other issues of importance that will assist the employee in their transition into the organization. The orientations are normally held on Mondays to facilitate scheduling of departmental tours. A welcome letter and itinerary are also provided to each new employee prior to their start dates. Elements of the orientation are as follows: Day 1 • Meet with the Perlas de Filipinas Head • Overview of the City of Concord’s customer service philosophy, culture, Mission, Vision and Core Values Values; review of organizational structure and introduction to Performance Based budgeting and organizational training opportunities (GOAL Program’s City Basics pathway) • Telephone and computer systems overview/training • Benefits review and completion of new hire paperwork • Initial Safety Awareness training • Lunch with Perlas de Filipinas Heads and Board of Directors at Perlas de Filipinas Hotel’s Cocina Deliciosa Restaurant
• Tour facilities and Departments: Human Resources Department Financial Department Front Office Department Food and Beverage Department Sales Department Logistics Manager • Building and Neighborhood Services • Engineering and Transportation Department • Information Technology Department • Economic Development and Planning • Police Department • Sponsor provides information on continued orientation (Day 2 and beyond) Day 2 Continue departmental tours with sponsor: Maintenance Services Department Community & Recreation Services Department (Includes tour of City parks and the Concord Pavilion) Begin job-specific training at job site with supervisor
Part II: Sponsorship Component The sponsorship component is a key element of the Employee Orientation Program. Each department assigns at least one \"veteran\" employee to serve as the department’s sponsor. The sponsors are then provided with training designed to familiarize them with the functions of the entire organization, and available internal resources. Specific roles, responsibilities and qualifications for sponsors are as follows: Role Each new employee is assigned to a departmental sponsor with whom they will work closely over a four-month period to facilitate the employee’s transition into the organization. The sponsor is experienced in City policies and procedures, has the ability to identify appropriate contacts within the organization (i.e. provide referrals on a variety of issues), and is also familiar with the City’s customer service and Mission, Vision and Values goals. The team of sponsors from throughout the organization will also periodically evaluate and modify the program to ensure that it best meets the orientation needs of new employees. The role of the sponsor differs from that of the supervisor. The supervisor provides direct on-the-job training and direction for the employee’s specific work and tasks, while the sponsor’s role is to facilitate the new employee’s entry into the organization and department, as well as provide general information as needed.
Departmental Sponsor Specific Responsibilities • Schedule and coordinate the employee’s Introduction to the Organization (first - two days) • Introduce new employee to other department members • Review key organization and departmental policies and procedures • Highlight the \"big picture\" – how their department fits into the City organization • Conduct City Organization Tour - Introduce key sponsors from other departments. Those sponsors in turn provide departmental overviews and tours • Maintain ongoing contact with new employee, providing information and support as needed • Provide information regarding training opportunities, as well as participation opportunities on City committees • Review and discuss the importance of applying customer service and Mission, Vision, Values goals to the employee’s daily work and responsibilities
Sponsor Qualifications • Selected by department • 3 +/- years’ experience within City organization • Strong interpersonal and communication skills • Positive and enthusiastic attitude • Clear understanding of City’s Mission, Vision and Values • Willing to make required time commitment Sponsor Training • Key reference materials, to be updated periodically • Key organization-wide policies and procedures • Sponsor responsibilities/Effective Communication • Quarterly meetings to review and evaluate the effectiveness of the Employee Orientation Program and update sponsor informational materials • Annual planning luncheon to set goals for the next year
Part III: New Employee Meeting/Ongoing Training In order to reinforce the organizational perspective and the \"seamless\" approach to solving issues, a new employee meeting will be conducted within six months of the new employee’s hire date. The New Employee Meeting will emphasize the fact that each employee plays a crucial role in ensuring that we meet our service goals, and the importance of understanding what we do as an organization. The Employee Orientation Sponsor Team will provide information on topics such as: • Departmental Overviews Participants learn about departmental functions and programs using a fun and interactive game show format. • Philippines, the Community We Serve Presentations reinforce Philippines’s community oriented government approach and customer service philosophy. • Recent Policy Direction/Current Issues Important policy decisions and issues that the organization will be working on. The New Employee Meeting will also reflect the organization’s commitment to ongoing training within a supportive team environment, and provide an opportunity for new employees to meet.
Ongoing Orientation and Support In addition to the continued contact with Departmental Sponsors, new employees receive additional support and information through the Perlas de Filipinas Hotel’s GOAL Program. GOAL (Gateway to Organizational Achievement and Learning) was designed to support and promote Perlas de Filipinas Hotel’s Mission, Vision, Values, and offers over 30 workshops, covering a wide variety of subjects such as Writing for Results and Managing Change. As part of our ongoing orientation efforts, all new employees must complete the GOAL program’s City Basics pathway within the first 18 months of employment. The City Basics pathway consists of these three workshops: Customer Service in the Public Sector Mission, Vision, Values: Live and In Action New Employee Meeting (outlined above) New management employees are also required to complete the following two workshops: Performance Based Budgeting: A Nuts and Bolts Presentation Outcome Management: Using PBB to Make Informed Decisions Participation in the City Basics pathway strengthens a new employee’s understanding of Perlas de Filipinas Hotel’s customer service philosophy, Mission statement, and Performance Based Budgeting system. The pathway also provides new employees with an introduction to the interactive and customized curriculum offered through the GOAL training program, encouraging them to pursue additional learning opportunities offered by the Perlas de Filipinas Hotel.
Evaluating the Program’s Effectiveness The objective of the Employee Orientation Program is to facilitate the new employee’s transition into the organization, and enable the employee to quickly become a productive, contributing member of our team. To ensure that the program is meeting our goals, we have established an evaluation process to provide data for measuring the effectiveness of the program. The evaluation process consists of the following: Part I: Survey instrument for employee evaluation of the Introduction to the Organization segment of the Employee Orientation Program. The survey is sent to the new employee within two weeks of their hire date. Part II: Survey instrument for employee evaluation of the sponsorship component, departmental training and New Employee Meeting. This evaluation is conducted after the employee has attained six months service. In addition, an annual review is undertaken by Senior Management to analyze the program’s overall effectiveness and impact. For additional information on the Employee Orientation Program, and other training programs developed by the Perlas de Filipinas Hotel, please contact our Human Resources Department at (925) 671-3308.
VI. Job Description and Specification General Manager - The General Manager is in charge of all aspects of the hotel's operations, from day-to-day staff management to guests. He or she should be a brand ambassador for the hotel. To support our service culture, maximized operations, and guest satisfaction, provide leadership and strategic planning to all departments. Collaborate closely with hotel owners and other stakeholders. General Manager Skills and Qualification: Bachelor’s degree in hospitality, business administration or relevant field. A minimum of 3 years’ experience in hotel management or similar role. Strong understanding of hotel management best practices and data entry software. Outstanding interpersonal communication and customer service skills. Exceptional leadership abilities with great attention to detail.
Assistant Manager - An assistant hotel manager's job is to assist the hotel manager in completing all activities related to hotel operations, ensuring the establishment runs as smoothly as possible. Assistant hotel managers are in charge of supervising the hotel's smaller departments or divisions. They can be assigned to various areas of the hotel, such as food and beverages, the casino, and the maintenance, among other. Assistant Manager Skills and Qualification: An Associate's degree in business administration or a field related to the hiring industry may be preferred A Bachelor's degree in a field related to the hiring industry may be preferred for some specialized careers 1-5 years of experience in the industry or in previous management positions Industry-specific licenses and certificates may be preferred Proven leadership skills with a history of effective management Self-motivated and detail-oriented, with notable experience handling multiple projects and tasks Strong interpersonal and communication skills, with a proven ability to positively interact with staff and clients Comfort using common computer operating systems and tools, including Microsoft Windows and Microsoft Office Suite programs Willingness to work extended hours and be on-call for other duties, as needed
Deputy Manager - A deputy manager reports directly to the organization's general manager and is responsible for assisting in management procedures and operations. As an assistant to the general manager, creates budgets for each department and work to allocate those funds. Deputy Manager Skills and Qualifications: A Bachelor's degree in a field related to the hiring industry may be preferred for some specialized careers Languages required – insert as applicable e.g. English, French Experience in this type of job role – insert as applicable e.g. minimum 5 years Thorough understanding of business process and management, requirements and dynamics – insert specific as applicable To be able to use software – insert specific software if required Ability in process management and customer/supplier relationship management Leadership with ability to assist in driving an organization and team Proven ability to coach and develop others High degree of integrity and honesty in all dealings Excellent analytical, interpersonal, organizational and communication skills Ability to work under pressure
The Director of Finance is in charge of his or her company's accounting and financial needs, as well as providing financial support, advice, and expertise to the General Manager and hotel team in order to maximize value. Director of Finance Skills and Qualifications: Bachelor's degree in accounting or finance. Proficiency in accounting software. Financial management experience. Strong aptitude for math. Good communication skills. Computer literacy. Strong analytical skills. Broad knowledge of accounting principles.
Accountant - Payroll administrator. Creating an accurate set of month-end accounts that include comparisons to forecasts and previous periods. Creating profit and loss statements as well as a balance sheet for senior management. Assisting with budget preparation and business planning, including projected room revenue. Accountant Skills and Qualifications: Experience with accounting software and data entry Excellent understanding of accounting rules and procedures including the Generally Accepted Accounting Principles (GAAP) Advanced knowledge and experience of spreadsheets Ability to work independently Analytical skills
A Hotel Cashier is responsible for collecting money from guests for their lodging accommodations as well as any other fees they may incur during their stay, such as parking, valet, room service, and telephone or computer use fees. Normally, her job entails responding to guest inquiries about fees and services. Hotel Cashier Skills and Qualifications: High school diploma or equivalent desired 0-1 years of retail experience desired Effective communication and customer service skills Readily adjusts schedule, tasks, and priorities when necessary to meet business needs Ability to stand and walk for the duration of the shift Basic math skills to process payments Excellent customer service skills Good communication and solid English language skills Professional telephone etiquette Talent for multitasking
Front Office Manager - Management and training of the concierge, night auditor, and receptionist team. Assuring that the front desk provides customers with professional and friendly service. Dealing with customers, including dealing with complaints when they arrive at the desk. Troubleshooting in an emergency. Front Office Manager Skills and Qualifications: Proven work experience as a Front desk manager or Reception manager Hands on experience with office machines (e.g. fax machines and printers) Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in English (oral and written) Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multitasking abilities Problem-solving skills High School diploma; additional certification is a plus
The Front Office Manager is assisted by the Assistant Front Office Manager. An AFOM monitors Front Office employees to ensure that all guests receive prompt and personalized attention. He or she is in charge of the front desk, which includes guest registration, room assignment, and check-out procedures. Assistant Front Office Manager Skills and Qualifications: Hospitality Management Bachelor Degree or equivalent in any related field such as Administration or Tourism Management. Good at oral and written English. 3 to 5 years’ experience in a front office senior management position, preferably in a five star international hotel Knowledge of cashier operations Knowledge of hotel business operations Knowledge of Up Selling techniques Knowledge of maximizing revenues Proficiency in Microsoft Office software: Word, Excel and PowerPoint Knowledge of Fidelio/ Opera
A front desk agent is in charge of checking guests in and out of their rooms. A front desk agent's main responsibilities include greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering phone calls. Front Desk Agent Skills and Qualifications: High school diploma or GED equivalent Excellent customer service skills Amazing interpersonal abilities Top-of-the-line organizational skills Ability to handle multiple tasks at once Amazing time management skills A degree in hotel management is preferred Incredibly detail oriented Able to work nights and weekends
Human Resource Manager is responsible for recruiting and training new hires, managing employee data, and taking steps to retain the employees. To be successful in this role, you should be well-versed in labor laws and have prior experience hiring employees for various roles and levels of seniority. Human Resource Manager Skills and Qualifications: Hiring Human resources management Benefits administration Performance management Communication processes Compensation and wage structure Supporting diversity Classifying employees Employment law Laws against sexual harassment Organization Education, Experience, and Licensing Requirements: Bachelor’s degree from a four-year college or university is required 5+ years of experience in progressively responsible human resource roles 3+ years of experience in Labor Relations and Employee Relations 3+ years of experience in a supervisory role
The HR Assistant's responsibilities include a wide range of support activities within our HR department, such as meeting coordination, maintaining our employee database, and posting job ads. Your role will include acting as a liaison between HR and employees, ensuring smooth communication and prompt resolution of requests and questions. You will also help to develop policies, processes, and procedures and documents. HR Assistant’s Skills and Qualifications: Bachelor’s degree in human resources or related (essential). 2 years of experience as an HR assistant (essential). Exposure to labor law and employment equity regulations. Effective HR administration and people management skills. Exposure to payroll practices. Full understanding of HR functions and best practices. Excellent written and verbal communication skills. Works well under pressure and meets tight deadlines. Highly computer literate with capability in email, MS Office and related business and communication tools. Fantastic organizational and time management skills. Strong decision-making and problem-solving skills. Meticulous attention to detail. Ability to accurately follow instructions.
Food and Beverage Directors along with other members of a culinary management team, create and maintain menus that satisfy guests. They are in charge of managing food costs, maintaining menu standards, and controlling inventory. Event-specific menus are created by food and beverage directors for occasions such as banquets, conventions, and catered meetings. Food and Beverage Directors Skills and Qualifications: Proven food and beverage management experience Working knowledge of various computer software programs (MS Office, restaurant management software, POS) Ability to spot and resolve problems efficiently Mastery in delegating multiple tasks Communication and leadership skills Up to date with food and beverages trends and best practices Ability to manage personnel and meet financial targets Guest-oriented and service-minded Culinary school diploma or degree in food service management or related field
Kitchen Manager - Supervising food prep and cooking, maintaining a fully stocked kitchen inventory, and adhering to safety and cleanliness standards are all responsibilities of the Kitchen Manager. To be successful in this position, you must be able to manage our kitchen staff and guide them in delivering quality food on time. Kitchen Manager Skills and Qualifications: Customer service People management, fostering teamwork, and giving feedback Planning and multi-tasking Developing budgets Self-motivated with a high energy level Conflict resolution Verbal communication Education, Experience, and Licensing Requirements: Bachelor’s degree in restaurant management or certification from culinary school is required. 5+ years of hospitality-related experience 3+ years of kitchen manager or leadership experience Current food handler’s card and other certification as required by federal/state/local law and comfortable using a computer, navigating standard office and point-of-sale software
The Executive Chef is in charge of all food ordering, preparation, production, and control for the hotel's food outlets and banquet facilities. In addition, this position will be responsible for hiring, training, and supervising kitchen staff, as well as ensuring a high-quality, cost-effective product. Executive Chef Skills and Qualifications: Proven working experience as a Head Chef Excellent record of kitchen management Ability to spot and resolve problems efficiently Capable of delegating multiple tasks Communication and leadership skills Keep up with cooking trends and best practices Working knowledge of various computer software programs (MS Office, restaurant management software, POS) BS degree in Culinary science or related certificate
Lead Chef is responsible in controlling and directing the food preparation process. Approving and polishing dishes before they are delivered to the customer. Developing menu items, recipes, and dishes to ensure variety and quality. Lead Chef Skills and Qualifications: Proven experience as Head Chef Exceptional proven ability of kitchen management Ability in dividing responsibilities and monitoring progress Outstanding communication and leadership skills Up-to-date with culinary trends and optimized kitchen processes Good understanding of useful computer programs (MS Office, restaurant management software, POS) Credentials in health and safety training Degree in Culinary science or related certificate
Main Dish Chef - They may be required to cook, bake, and prepare predetermined menu items on a daily basis, or they may be asked to develop new menu ideas and delicious dishes. Main Dish Chef Skills and Qualifications: Culinary school degree/diploma. Past experience as a working chef. Advanced knowledge of the culinary arts. Perfectionism in sanitation and quality control. Portfolio of creative, unique dishes. Expert multitasking ability. Great leadership and interpersonal skills. Ability to run stocktaking and place orders for resupply. Exemplary work ethic in a high-pressure environment. Passion and pride for delighting people with food.
Dessert Chef - Preparing a wide range of goods such as cakes, cookies, pies, bread, and so on, using both traditional and modern recipes. Decorating pastries with various icings, toppings, and so on to ensure a beautiful and exciting presentation. Dessert Chef Skills and Qualifications: Excellent knowledge of baking and pastry-making techniques Ability to produce both classical and contemporary style pastry and confectionery products Ability to use pastry-making and baking equipment and utensils Ability to fill and decorate cakes, chocolates and pastries Creativity and visual flair Organizational and communication skills Precision and attention to detail Physical strength and stamina
Side Dishes Chef - Prepare the entrees, sides, and other menu items. A sous chef's primary responsibility is to supervise the preparation of various dishes. Sous chefs develop and execute recipes for a variety of main courses, side dishes, and desserts. Side Chef Skills and Qualifications: Culinary expertise – sous chefs must be adept at applying various cooking techniques and styles, such as French, Italian, and Mediterranean. They should have the ability to cook appetizers, stocks, soups, desserts, and entrees as requested. In addition, sous chefs should be knowledgeable about preparing special dishes, such as low-sugar, low-sodium, or vegetarian meals for diners with dietary restrictions Knife skills – from cutting vegetables to meats, sous chefs should be able to handle a variety of knives, such as meat cleavers and carving knives, as they are called upon to apply appropriate cutting techniques as required Communication – sous chefs must demonstrate strong oral and written communication skills to effectively give orders to kitchen staff, interact with customers, and create written reports focusing on supply orders and inventory control Management/leadership – as the ―second-in-command‖ when head chefs are absent, sous chefs need to display strong leadership skills in the management of employees and kitchen operations
Planning and organizing – in order to run their kitchens efficiently—from preparing menus to staying on top of the calendar to organizing all aspects of the kitchen—it’s essential for sous chefs to be detail-oriented planners Customer service – all restaurants thrive on customer satisfaction. Sous chefs are sometimes the ―face of the kitchen‖ to patrons; thus, sous chefs should show patience, concern, and sincerity when dealing with customer complaints and making certain restaurant patrons are satisfied with their orders Attention to detail – sous chefs must follow precise recipes, ensure the quality presentation of dishes, and maintain adequate employee schedules, all of which require them to be particularly detail-oriented Collaboration – to make sure restaurant operations run smoothly, sous chefs must work closely and efficiently with head chefs, restaurant managers, waitstaff, junior cooks, and other employees Multitasking – sous chefs must prioritize tasks in their meal preparation while balancing the needs of waitstaff and customers. Being able to think on one’s feet and multitask is crucial to the success of any busy kitchen
Restaurant Manager - Coordinate the restaurant's operation, ensuring that the kitchen, bar, and waiting staff all work together as a team. Staff must be recruited, trained, managed, and motivated. Answer customer questions and complaints greet customers, make table reservations, and provide menu and wine recommendations. Restaurant Manager Skills and Qualifications: Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role Proven customer service experience as a manager Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff Familiarity with restaurant management software, like OpenTable and PeachWorks Strong leadership, motivational and people skills Acute financial management skills BSc degree in Business Administration; hospitality management or culinary schooling is a plus
Food Runner, also known as a server helper, is a restaurant employee who assists the wait staff and bartenders in improving the customer's dining experience. They play an important role in a restaurant, assisting visitors with orders, gathering feedback, and making table set-ups, among other things. Food Runner Skills and Qualifications: Experience as a Food Expeditor or similar entry-level role in a restaurant Understanding of hygiene and food safety rules Physical ability and stamina to carry heavy trays and stand for long hours Availability to work various shifts, including weekends Multi-tasking abilities Good oral communication skills Ability to remain calm and professional in a fast-paced work environment Degree in hospitality or restaurant management is a plus
Waiter is responsible for serving food and beverages in a professional manner while maintaining high levels of customer service as a Hospitality Waiter / Waitress. Cleaning and setting up tables and service areas Dishes and glasses should be removed from tables and countertops and taken to the kitchen for cleaning. Waiter Skills and Qualifications: Must be of legal age to serve alcoholic beverages (May vary by state) Must have all certifications and licenses as required by local Health Department and Alcoholic Beverage Commission statutes Must have clear written and verbal communication skills Must have the physical abilities to carry out the functions of the job description Must be able to responsibly handle cash transactions Must be able to consolidate and coordinate needs for all tables within their station Must be able to carry food and beverages Must be able to work in a team environment High school diploma or equivalent; college degree preferred At least one-year experience as a food server within a restaurant, hotel, or conference center operation Any related customer service/oriented experience will be considered Ability to comprehend and communicate in fluent English
A Restaurant Cashier is responsible for operating the cash register, communicating with customers, and assisting other restaurant employees as needed. Processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions are all possible responsibilities in this profession. Restaurant Cashier Skills and Qualifications: High school diploma coupled with experience in related positions, as well as working knowledge in a similar role Excellent mathematical, multitasking, and computer skills Proficiency in using computers, calculator, and other machines required for transactions Outstanding customer relation skills and ability to ensure a customer priority culture Ability to work with flexibility in a continuous schedule of day, nights, holidays, and weekends
The Hotel Sales Manager is in charge of generating new business while also retaining and nurturing existing accounts and consumers. They make weekly or monthly goals for their activities based on the type of activity they will engage in. For instance, they might set a goal for themselves to make 30 cold calls that week. Hotel Sales Manager Skills and Qualifications: Education and Training: To become a hotel sales manager, you require a Bachelor’s degree in business studies, marketing, finance, in other similar field. You also require several years of experience as a sales or marketing representative, preferably in the hospitality industry Persuasive Skill: Hotel sales managers are able to convince potential clients to subscribe to hotel services Customer Service Skill: They courteously interact with customers and ensure their needs and requirements are met Leadership Skill: They are well versed in coordinating and managing hotel human resources to ensure smooth operations and maximum profit Pre-employment tests: To be hired as a manager in a hotel, some recruiters may require taking a test or two to confirm you are the right person for them. Find out the type of job assessment tests you may be required to take and how to make top scores.
The Assistant Sales Manager is responsible for all administrative tasks assigned by the Director of Sales, such as filing, typing, and answering phones. His/her goal is to increase sales and increase business volume as much as feasible. He or she is involved in the hotel's sales planning and coordination. Assistant Sales Manager Skills and Qualifications: Education and Training: To become an assistant sales manager, you typically require a Bachelor’s degree in business administration, marketing, or in close discipline. Some employers may require a Master’s degree. A prior experience in the field of sales also increases chances of securing the job Communication Skills: The assistant sales manager is a highly verbal job that requires excellent communication skills to interact and convince potential clients to make purchase Mathematical Skills: Assistant sales managers deal with a list of figures, therefore having a good number crunching skills is necessary for the job Leadership Skills: The assistant sales manager job is a leadership position that requires a prospective occupant to possess good leadership qualities.
A Hotel Reservation Agent's primary function is to assist customers in organizing and making hotel reservations. After processing payments, agents engage with customers to plan out the duration of their stay and then email booking confirmation to them. Hotel Reservation Agent Skills and Qualifications: High school diploma Certified travel associate (CTA) or certified travel counselor (CTC), preferred. Experience working in sales or public relations, preferably in the hospitality or travel industries Customer-service experience Excellent written and verbal communication skills Multi-tasking and time-management skills, with the ability to prioritize tasks. Proficient in Microsoft office suite Data entry experience Flexible working hours
Logistics Managers are in charge of warehousing, inventory, transportation, and supply chain procedures, as well as planning, coordinating, and monitoring them. Logistics managers are usually in charge of a team of warehouse workers or other logistics experts. Logistics Managers Skills and Qualifications: Proven working experience as a Logistics Manager Record of successful distribution and logistics management Demonstrable ability to lead and manage staff Proficient in standard logistics software Excellent analytical, problem solving and organizational skills Ability to work independently and handle multiple projects Bachelor of Science in Business Administration, Logistics or Supply Chain
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