Market People Magazine Issue 3 Winter 2019

issue 3 - winter 2019 market ISSN 2397-3781 THE AUTOMATION OF 03 THE WORKPLACE 9 772397 378000 do you know your RPA from your ML or Ai? £3.00 cybersecurity the FCA: time to focus on corporate culture focus on keeping in shape in the 5G - EVERYTHING YOU attracting city NEED TO KNOW talent the magazine for insurance professionals 1

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Roger editorial team Oldham market BA(Hons), FCII, MCIArb, FInstLM FROM THE Chartered Insurance EDITOR Practitioner Editor In-Chief Welcome to the third edition of the Market People Magazine, the publication created specifically for Roger is a long- the thousands of professionals working in the London standing insurance Insurance Market and those who support it from around professional, having spent the globe. Market People Magazine is also the official over 30 years publication of LMForums, the fast growing networking working in the London and international insurance and thought-leadership group for the London Insurance markets. During his time on the front line of the Market, with over 50 Market gatherings every year. London Market he held senior positions at Aon, HSBC and Marsh and in latter years spent a lot of Market People Magazine has become an extremely time working in the centre of the Market on the popular publication amongst insurance professionals various Market modernisation projects, such as ECF, and our last edition was in very high demand. In fact, A&S and Contract Certainty. many thousands of printed copies printed were picked up in lightning speed from key locations across EC2 & 3. Roger is a Fellow of the Chartered Insurance We are enormously proud to see it adorning the coffee Institute and of the Institute of Leadership and tables of many reception areas across the Lloyd’s & Management, as well as a Freeman of the London Insurance Market. Our digital version is equally Worshipful Company of Insurers. During his time enjoyed by a significant number of readers. working in the Market, he also studied at the Chartered Institute of Arbitrators in Bloomsbury The Market People Magazine is all about you, the people Square, London, where he qualified as mediator, of the Market who make it such a special place to work. specialising in insurance dispute resolution. Roger is Whether you’re a front line underwriter or broker or best known for founding the highly popular London indeed a valued supplier to the sector, the publication Market Forums, the networking and thought provides a place to share knowledge and raise leadership group, as well as acting as an advisor education levels. You will also find our popular lifestyle and subject matter expert to insurance carriers, section, giving you some options on where to go on your brokers and suppliers to the insurance sector. next holiday or how to keep fit. Jessica Fuller Jamie Carter In this edition we look at automation in the workplace Marketing & Advertising Travel & Technology Editor and how 5G telecommunications will have a profound affect on our ability to communicate and trade. We also Manager feature some amazing articles of health and well-being and of course no edition would be complete without our go-to guide for your next holiday in the sun. We welcome Market professionals to contribute articles, so do get in touch if you would like to write for future editions. This is a publication written by Market people for Market people; we invite you to get involved! Roger Oldham - Editor Pawel Konopski © LMForums Limited. All rights reserved. No part of this magazine may Digital Marketing be reproduced without the written permission of the publisher. All information contained in this magazine is, as far as we are aware, Manager correct at the time of going to press. LMForums Limited cannot accept responsibility for errors or inaccuracies in such information. If you submit unsolicited material to us, you automatically grant LMForums a licence to publish your submission in whole or in part in all editions of the magazine. All material is sent at your own risk and although every care is taken, neither LMForums or its employees, agents or subcontractors shall be held liable resulting for loss or damage. LMForums endeavours to respect the intellectual property of the owners of copyrighted material reproduced herein. If you identify yourself as the copyright holder of material we have wrongly attributed, please contact us. To receive your complimentary subscription of Market People Magazine straight to your desk, email us at [email protected] 3

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Contents PEOPLE PUBLISHED BY MARKET NEWS 30. Are we under selling London Market Forums Ltd ourselves? Level 30, 08. Is your firm doing enough to manage its 32. The 8 C’s of Coaching The Leadenhall Building, Cybersecurity Risks through Change 122 Leadenhall Street, London EC3V 4AB 12. Global revolution 35. LOOKING BEYOND THE OBVIOUS IN T: +44 (0)20 3551 9188 costing governments PEOPLE e: [email protected] and insurers WWW.LMFORUMS.COM 38. Plant pots, boiling an egg, PPL 14. Cyber Risk Readiness & and Michael Bolton SUBSCRIPTIONS Response A free subscription service is 40. Market People Awards 2018 TECHNOLOGY available for LIFESTYLE The Market People Magazine. 17. Automation - the Next Gamechanger for the 44. In search of winter sun Email us at Insurance Industry [email protected] 48. Are you ready? Packing for 20. Everything you need the sun this winter? to be added to the list to know about 5G 52. Mexican Rituals of Love and ISSUe 3 22. Is your legacy holding Respect:Day of the Dead Winter 2019 you back? ISsN: 2397-3781 54. Well-being in the work place 25. The Same But Different Printed by 56. THE REALITY OF BEING IN SHAPE warners WHILE WORKING IN THE CITY midlands plc Printed by Warners 01778 395111 Contributors Dee McManus Rob Treacey Joanna Wayne Butterfield Stuart Pembery Laurence King Spicer-Brown ISG Director, Regulatory Managing Director Director Practice Director Compliance Xcina Consulting ISG Morning Data Charles Taylor InsureTech Xcina Consulting Dr Paul Furey Dr. Victoria Tracy Douthwaite Caroline Sheridan Vlad Galbavy Soell-Meisel Psychologist Mental Health Managing Director Body Transformation Fashion Correspondent Consultant Expert Sheridan Resolutions 5

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Is your firm doing enough to manage its Cybersecurity Risks? On 10 December 2018, the Financial The FCA observed the need for firms to foster Conduct Authority (FCA) issued its key a proactive “security-centric culture”, which findings related to how wholesale banks transforms cyber away from being an IT related and asset managers oversee and manage issue to an organisation wide priority. their cybersecurity, concluding that the 20 companies sampled recognised the need Additionally, it observed that incident and importance of strong cybersecurity management plans did not always appear to processes and governance. reflect the likely impacts of a successful cyber- attack on clients; on other market participants and on markets more generally. The Current Landscape Under Data Protection legislation, such as the EU GDPR and the UK Data Protection Act 2018, the Information Commissioner’s Office (ICO) has powers to enforce greater fines for data breaches up to a maximum of €20 million or 4% of annual global turnover, whichever is the greater. The FCA can proceed with enforcement actions, which can potentially lead to criminal proceedings or a lifetime ban from performing operations within the financial services sector. The new Senior Manager and Certification Regime (SM&CR) enforces personal accountability and liability against managers who fail to take reasonable steps to prevent breaches occurring. Operational Resilience Cybersecurity is part of a broader approach to ensure a firm’s operational resilience, with additional focus required around data protection; regulatory compliance; business continuity; third party management; risk 8

MARKET NEWS management; strategy; Cybersecurity covers people, • Implementation of an governance and training. process, systems and external effective cybersecurity The aim is to ensure firms can events. One of the areas of framework; withstand and/or recover quickly highest risk relates to people, from a cyber-attack. Threats not only from the perspective of • An effective incident are ongoing and persistent with human error, social engineering management response breaches having potential legal, or fraud but due to a lack of process; regulatory, operational and awareness of security-related reputational impact, leading to policies and procedures; ongoing • Greater oversight of Third client and financial loss. insights or an ineffective training Parties; programme. Cyber-attacks are sector • Adequate and ongoing agnostic and firms are constantly Cyber-awareness training is a training; under threat. There is a greater must and should be performed expectation by regulators, clients as part of staff onboarding as • Improved governance and stakeholders for firms to well as on an ongoing basis, at and clearly defined roles implement effective policies, least annually, utilising e-learning and responsibilities; processes and controls to courses and/or scenario-based manage against such attacks. training as appropriate. • Regular monitoring and reporting; Operational Resilience is Role of Senior Managers Critical for Survival • Interoperability and The SM&CR places greater onus communication across Can your firm withstand, absorb and accountability on senior key business functions; and recover quickly from a cyber- managers to effectively manage and attack, whilst ensuring continuous and plan for cyber-attacks. operations and data security? Managers need to demonstrate • The adoption of a convincing responses to questions proactive security-centric Should your firm suffer a breach such as: culture. from a cyber-attack then prompt action must be taken with senior • Is the firm resilient to Dee McManus management’s primary focus on: cyber-attacks? Director, Regulatory 1. Identification: detail the • Is there a robust cyber Compliance nature of the breach; / information security at Xcina Consulting framework in place? 2. Containment and Rob Treacey Recovery: shut down • Can the firm mitigate Managing Director; systems or restrict access against disruption and Head of Technology and take steps to recover personal data loss as well data, if required; as ensure timely recovery Risk Management and restoration of at Xcina Consulting 3. Investigation and services? Assessment: perform a risk How Xcina Can Help assessment to determine C-Suite, Approved Persons and Xcina, the UK’s leading AIM listed adverse impacts; Heads of Function digital resilience company, can help firm’s navigate their cyber 4. Notification: determine SM&CR places responsibility resilience journey, through its range whether individuals, the on senior management to of comprehensive services and ICO and/or the FCA should demonstrate that reasonable solutions, notably: be notified; and measures have been taken to prevent or minimise the impacts • Information Security / Cyber 5. Evaluation and Response: of cyber-attacks. Security; assess root cause and Such measures may include, but implement measures to are not limited to: • Regulatory Compliance (SM&CR prevent reoccurrence. Compliance Programme – Staff Training undertaking a gap analysis of SM&CR readiness, plus full support for implementation and ongoing compliance); • Data Protection; • Business Continuity Management; • Third Party Management; and • E-Learning. For more information, please visit www.xcina.co.uk/consulting or call 020 3102 7620. 9

London Market Forums Bringing Insurance Professionals Together London Market Forums Bringing Insurance Professionals Together time to join LMForums LMforums is the fast growing FREE TO ACCESS networking and thought leadership community group founded by roger oldham, bringing insurance professionals together from across the London Market. Throughout the year, our Practitioner and Corporate Members have the opportunity to attend OVER 50 EVENTS covering a wide variety of subjects. at LMForums, we provide a platform for everyone working in or supporting this unique Marketplace. LMforums is the Market’s one of the insurance trade thought leadership and associations. networking hub, run by insurance professionals for Come along, learn, make insurance professionals. some new business contacts We provide a platform and be part of the popular for everyone working in Market hub. The key our supporting this unique word in business today is Marketplace. collaboration. This is what LMForums does best. Access is free to those who are bona fide employees Register at: of insurers, brokers, Lloyd’s, www.LMFORUMS.com an MGA, coverholder or 10

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A Global revolution IS costing governments and insurers From Hong Kong and Iraq to Chile and Ecuador, and seemingly everywhere in between; anti- government protestors marching against corruption, inequality and the environment have made numerous headlines throughout 2019. Protests have flared around the With over 80% of Gen Z spending As political risks soar in first, second, world in the last few months. an average of three-hours per day third and fourth world countries; Each had its own trigger, but online, it’s no surprise that protests insurers and reinsurers are left footing many of the underlying frustrations and rallies around the world have the bill. While most protests start out are similar. A global revolution is been coordinated through social peacefully, as we have witnessed; happening, and it is impossible media, with Facebook, Instagram, they almost always end in violence to ignore the breadth of mass Snapchat and WhatsApp playing causing mass damage to property mobilisation, plunging cities into a key role in spreading the word, to and critical infrastructure; and absolute chaos with insurmountable recruit, unite and organise. resulting in injuries and deaths. financial implications for governments and insurers. In Hong Kong, it was the extradition On top of that, airports and public bill. In Chile, it was a small metro transportation hubs have been A staggering 41% of the world’s fare hike. In Iraq, it was government closed causing thousands of population of 7.7 billion people corruption. In the UK, it was climate travellers to miss their flights or get are under the age of 24, and they change. We are witnessing a stranded in cities and countries are angry. In Africa, 41% are under historical moment. A global with rapidly deteriorating security 15! While each country’s protests unification of voting-age, young situations. In some cases, triggering differ in cause and detail, one key adults who have a list of demands insurance policies of tourists, expats, factor remains the same: youth. In that they believe are not being met employees and international most cases, Generation Z are at the in what is shaping up to be a ticking students; and activating emergency forefront of calls for change. political time-bomb. assistance providers. 12

GET ME OUT OF HERE Since August, Traveller Assist, a studies, how identifying emerging protect themselves from the heavy medical and security assistance risks and approaching assistance losses that will follow a global, mass company, has deployed its rapid from a coordinated and proactive revolution? response, crisis response teams at standpoint, is far more cost- the request of insurance clients’, effective for insurers, than a reactive Damage to property and as a direct result of protests, to response.” infrastructure. Destroyed harvests. Hong Kong, safely evacuating 173 Kidnapping. Cyber-attacks. international students and expats. To say that the global revolution Cancelled flights. Security To Iraq, safely evacuating 31 NGO has only just begun, is an evacuations. Airline bankruptcies. staff. To Ecuador, providing on-the- understatement. It is an emerging risk Medical assistance in complex ground, duty of care consulting for that has the potential to become a environments. Repatriations of mortal media agencies. And Chile, to carry truly global revolt, powered by social remains. out three medical repatriations of media, and fuelled by hate, against tourists who were injured in a violent injustice, inequality, corruption, These are not claims that could protest that engulfed the train they environmental ruin and oppressive happen, they are claims that are were travelling on. powers-that-be. already happening as a direct result of what some experts predict is only As part of an Advisory Board to While we have seen the headlines a small fraction of what is to come. insurers in the London Market Group, for protests that have already a think-tank has been established happened, a perfect storm is Danny Kaine to proactively identify ‘Risks and brewing in countries with dictatorship Head of Assistance Trends for 2020’, in-part from the regimes and corrupt governments, Traveller Assist perspective of assistance and claims including Korea, China’s Xinjiang providers who have the potential and Tibet regions, Nepal, and dark to spot emerging risks based on: hidden places inside Iran, Syria, geographical knowledge, patterns Eritrea and Azerbaijan. Not to in past claims, forward-thinking (and mention ongoing protests, such as common-sense). Hong Kong, which is now entering its fifth month of sustained, violent and Danny Kaine, Head of Assistance at destructive gatherings. Traveller Assist said, “As a member of the advisory board my objective The question is, if we know that this is to show, through real case risk exists, what are insurers doing to 13

Join our Cyber Risk Cyber Community Readiness & Response SERVICES NetDiligence® has been in the business of cyber risk management for more than 18 years. • Cyber Risk Assessment • Cyber Risk Portal for We support the majority of cyber insurance carriers. We consider them partners. Our Policyholders Cyber Risk Summit conferences and our cyber • Incident Response Planning advisory groups serve as platforms for insurers, • Underwriting Loss Control legal counsel, and technology specialists to • Vendor Risk Management exchange knowledge. • Cyber Conferences • Cyber Claims Study This community of experts serves as the • Insurance Industry vanguard in the fight against cyber losses. We listen to, and learn from, them. That’s why our Cybercrime Task Force services support our insurance partners and • Cyber Risk News Alerts their policyholders both proactively for cyber readiness and reactively for incident response. NetDiligence.com We encourage you to join us. Visit our website 1240 market to explore our cyber conferences, download our claims study, sign up for our newsletter, and learn about our services.

Premier MARKET NEWS Education & Networking Events Education We hope you Feb can join us Our programs are community- 20-21, 2020 driven, developed by the at one of these cyber insurers, attorneys, and upcoming events! Apr technology specialists who serve on our Conference Toronto 22-23, 2020 Advisory Council or as Conference Chairs. With their Ritz-Carlton Jun guidance, we pack our events with in-depth discussions Bermuda 3-5, 2020 on the hottest topics, latest trends, and emerging Hamilton Princess Oct concerns in the ever-changing cyber landscape. Philadelphia 5-7, 2020 Networking Loews Philadelphia Dec Hotel Enjoy the company of other 2-3, 2020 cyber professionals and build Santa Monica lasting relationships. Our Loews Santa attendees tell us that one of Monica Beach Hotel the things they value most about our conferences is our London commitment to providing time for networking in relaxed and Leonardo Royal Hotel enjoyable surroundings. London Tower Bridge market 121515

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TECHNOLOGY AUTOMATION the Next Gamechanger for the Insurance Industry Artificial Intelligence (AI) and Robotic Process Automation (RPA) are the hot topics of the moment. Exponential growth in their adoption, and sell out conferences around the globe showcasing the successes that many global brands have had, demonstrate the huge interest in these technologies right now. Klaus Schwab of the World Economic Forum calls the joining together of RPA, AI, machine learning (ML), natural language processing (NLP) and cognitive platforms the “Fourth Industrial Revolution.” In this article, we look at how AI and been organised into a form that RPA are changing the world of work, automation can understand). and we examine the opportunities RPA has been used by some large these technologies offer, especially in enterprises such as Barclays and the insurance and financial services O2 for almost a decade, and has industries. delivered significant business process efficiencies at scale. But using RPA Typically, businesses have automated alone has its limitations because it’s around 20 percent of their manual only possible to automate simple processes. But it’s possible that up to processes derived from a structured 80 percent of office-based processes digital input like online forms. are in scope for automation. A combination of AI and RPA However, cognitive technologies, technologies promise to deliver like Machine Learning (ML), Natural reduced operational costs, improved Language Processing (NLP), and quality and customer satisfaction Optical Character Recognition and enhanced workforce morale. (OCR) have the potential to be Early adopters will enjoy a clear game changers. Insurance claims competitive advantage and raise processing is a great example the bar for all organisations in their of where they can deliver huge industry. improvements because they enable the automation of complex paper Many industries, including the or text-based processes with multiple financial services sector, are actions depending on content. experiencing issues with recruitment For example, a combination of whereby hiring staff with the right cognitive technologies (achieved capabilities or experience is at through either a single tool like best costly and at worst impossible. Automation Anywhere’s IQ-bot, Millennials entering the workforce or an ecosystem of technologies are not looking for data entry or working together) can reduce the administrative jobs so, for the financial time required to process a claim, services market to advance, its increase accuracy and enhance the human workforce has to be assisted customer experience. Equally, they by a “digital” one. can reduce customer service costs, for example by providing proactive For many organisations embarking claim status updates to the client on the automation journey the first based on interactive data feeds from step is robotic process automation loss adjusters or other experts, and (RPA) which can automate the status of funds collected from the routine tasks based on a set of subscription market. structured data (data that has 17

Research into ISG and Automation conversations and makes complex the will to make things happen. Anywhere’s clients reveals that decisions based on their contents Research from Deloitte suggests on average 20 percent of an then it is highly likely that you have that 72 percent of businesses will organisation’s processes use a wealth of unstructured, dark data adopt AI in the next two years, so it’s structured digital data, which can that cannot be handled by RPA imperative that enterprises seize the be handled by RPA, whilst around alone to deliver sufficiently impactful opportunity now to lead the change 80 percent of processes use semi- performance improvements. For such otherwise they will find themselves structured or unstructured data businesses a broader automation playing catchup to more proactive which must be handled by AI and strategy incorporating cognitive organisations. cognitive technologies to provide technologies is needed to unlock a structured output. It is the semi the potential of the dark data and It’s clear that automation is going to and unstructured data that remains deliver operational improvements have a huge impact on the future of untapped in most organisations through automation. work, but it shouldn’t be something and is often referred to as “dark to fear because it is unlikely to data”. If your business handles a Often the only limitation to what result in net job losses. According to large volume of emails, letters, forms, can be automated is the skill and Wayne Butterfield, Head of Cognitive 20% Visible 80% hidden 18

Automation at ISG, this wave of employees as well. By making established players a real run automation may displace some the most of the capabilities of for their money. Allianz’s 50 jobs, but it has been estimated both their human and virtual percent stake in the insurance that as many as 58 million new workforces, their businesses start-up, Lemonade, shows just jobs will be created (according see significant financial how seriously some players in to a 2018 report from the World improvement (by 31 percent). the traditional insurance market Economic Forum). Rumours are viewing the threat. So, if of technology leading to the The reality is that by the time you can’t buy them, join them obliteration of work have been today’s school children enter and start your own automation heard before and have been the job market many will be journey today. part of the narrative since doing jobs that haven’t yet the industrial revolution of the been invented. The pace of Joanna Victorian era. However, history change is such that, according Spicer-Brown tells us that although some to Mihir Shukla, CEO of ISG work roles may disappear, as a Automation Anywhere, “In society and as individuals we three to five years 30 percent of Wayne need to plan how we adapt to what we will automate doesn’t Butterfield the new opportunities around currently exist”. We need to ISG us to ensure we reap the put in place ways of identifying benefits. these activities now and plan how we will respond. In fact research by Dr Chris Brauer of Goldsmith’s College, Entire businesses risk becoming University of London, suggests archaic and irrelevant in the that companies that embrace next five to 10 years if they fail automation will be the best to adapt to the new world employers to work for. He of work. Start-ups have a found that organisations which major advantage in that they invested in automation also can adopt new technology tended to invest in their human from the outset and give the Head in the clouds? In today’s world of digital business, that’s exactly where it should be. With cloud computing, automation, data analytics, networking, blockchain and more, ISG helps the world’s most forward-looking companies digitally transform themselves for greater efficiency and faster growth. Are you ready for your digital future? RESEARCH | CONSULTING | MANAGED SERVICES | EVENTS | ISG-ONE.COM 19

TECHNOLOGY Everything you need to know 5Gabout 5G is here, and it’s right on cue. Remember when 4G made it possible to stream video and watch TV on a smartphone? That caught-on in a big way, and Cisco now predict that video will constitute 80% of all mobile data traffic by 2021. The world needs massively more bandwidth. Yes, 5G means upgrading your phone, and, yes, 5G is going to be in geographically very limited areas for some years, but this latest generation of the mobile network is about far more than just phones. 5G is going to unlock the future of technology. What is 5G? Low Latency Communications (URLLC), which will unlock a new world of real-time communications. Cue web It’s the fifth generation of the mobile phone network. pages that load-up instantly, stock prices that update Although most are interested only in the incredible by the millisecond, and fully automated, driverless cars speed of 5G, there are actually two other features just that can let each other know exactly where they are. as important. The second is massive Machine Type Today, 5G is all about streaming and downloading to Communications (mMTC), which will allow up to a million phones, but tomorrow, 5G is going to create a real-time 5G phones and other devices to be connected per economy. square kilometre. The third is called Ultra-Reliable and 20

How fast is 5G? ‘Up to 1Gbps’ is what you should Brighton, Bristol, 5G home broadband expect from a 5G phone on a 5G Cardiff, Coventry, Derby, network. That may seem vague, Edinburgh, Glasgow, Hull, Leeds, Although much of the talk is but even if you get half that figure Leicester, Liverpool, Manchester, about phones, 5G is expected – 500Mbps – it’s 50 times faster than Middlesbrough, Milton Keynes, to revolutionise home and office the 12-15Mbps average speed Nottingham, Reading, Rotherham, broadband first. Anywhere without of a 4G network. No-one is going Sheffield, Slough, Sunderland and fibre-optic cable (currently only to be disappointed, though it’s a Wolverhampton. available from Virgin Media) can technology that will live or die on be given fibre-like speeds only via how quickly it catches-on. A key O2 – live by the end of 2019 in: 5G. It will work like this; you put a problem os data; downloading a Belfast, Cardiff, Edinburgh and 5G modem in a window that has a 4.5 Gbps HD movie in 13 seconds, London more promised in 2020) line-of-sight to a 5G mast, which then compared to 43 minutes on 4G, is uses a 5G router to create a super- pointless unless unlimited data plans Why is 5G so geographically fast WiFi network in a building. In are default. Networks have long restricted? fact, Three’s initial 5G launch will be been promising that 1Gbps will be 5G home broadband in London. the target for 5G networks, though Physics dictates that relatively the technology allows for a jump to small 5G hotspots are all we can A 5G future? 10Gbps or even 20Gbps. expect for the first phase of the 5G rollout. Network operators Those building 5G networks like to Where can I get 5G in the UK? are using a technology called frame 5G as inevitable and integral millimetre wave (mmWave) radio to the future ‘real time economy’, EE , Vodafone’s and Three’s 5G frequencies to deliver such high but as with any new technology, it networks are now live. However, bandwidth, but it’s got a very limited will have to quickly make money don’t expect to get 5G everywhere range, and doesn’t go through to justify the investment. In its early even in the cities covered in the first walls and buildings. It’s all about stage 5G will be targeted at business phase of the 5G rollout: line-of-sight. This will improve as people in densely populated urban more 5G antennas (each weighing areas, though there is bound to be EE – now live in: London, Edinburgh, about 50kg) are installed, largely frustration at the small size of 5G Cardiff, Belfast, Birmingham and on rooftops. Despite worries about hotspots. However, if it’s 50 times Manchester (with 10 more cities to coverage, central London should faster than 4G, who’s complaining? follow by the end of 2019) be fine; EE’s trial sites in East London covered Provost Street, City Vodafone – now live in: Birmingham, Road, Central Street, Old Street, Bristol, Cardiff, Glasgow, Cheapside, St Paul’s, Finsbury Manchester, Liverpool and London Circus Garden, Clerkenwell Street, (with Birkenhead, Blackpool, Bartholomew Square and Canary Bournemouth, Guildford, Newbury, Wharf. Portsmouth, Plymouth, Reading, Southampton, Stoke-on-Trent, 5G phones Warrington and Wolverhampton by the end of 2019) Three – now live in: London, Birmingham, Bolton, Bradford, To make use of 5G, you’ll need a Jamie Carter new phone, and though they’re Travel & Technology Editor not expected to become widely available until 2020, although they do already exist. EE is selling the OnePlus 7 Pro 5G, Samsung Galaxy S10 5G, LG V50 ThinQ 5G and Oppo Reno 5G, while Vodafone is offering the Xiaomi Mi Mix 3 5G. The Huawei Mate 20 X 5G is also on sale. 21

Is your legacy holding you back? With the London Market undergoing significant modernisation in many ways, we asked Stuart Pembery, formerly Head of IT at Liberty Speciality Markets, prior to that, ECF Programme Manager at Xchanging and now Director at Morning Data, for his perspective on IT transformation and what he sees are the challenges facing many firms based in EC3. The average installation life of a core business system is model. approximately 17 years. Maximising the opportunities offered by a legacy system alongside its perpetual Although many of these systems were built with every modernisation and at the same time minimising its total good intention, it is now notoriously hard to add flexibility cost of ownership is a challenge that every organisation to systems that have already been developed to meet faces. specific requirements. Many suppliers have tried, and few have succeeded. Even if an initial implementation may Flexible by design seem to be a success, the total cost of ownership over many years is always much more than expected. From their very beginning, applications have needed to be designed to be flexible and configurable, and in our Discipline matters market, customised to provide firms with a platform that meets their specific needs and supports their own business At Morning Data, many clients have asked us to develop 22

a custom process or procedure to in the short term, but modern TECHNOLOGY meet a local need. It’s always much technologies have delivered new easier to say yes than to say no, and ways to deliver the best of both Stuart Pembery many software suppliers have done worlds. is a Director at Morning Data, a this over the years. The short-term leading supplier software and benefits are obvious. A client would New designs deliver new benefits service solutions to the global get exactly what they want, and – value is in the API insurance industry since 1983. the supplier increases its revenue. Morning Data has invested The longer-term impact is harder to We now live in a connected world. significantly in NOVUS , an assess but the entry on the other side Systems connect to other systems, integrated end-to-end insurance of the P&L is Technological Debt. At apps talk to other apps, and we take administration platform. The suite of some point in the future, the system it for granted, but it hasn’t always available modules can be tailored will need to be upgraded, and the been like that and we are now to meet the specific needs of any cost of the upgrade will include paying the price for our legacy. insurance operation, whether you rework for the customisation. For any Thankfully, customisation for are a Broker, MGA or Coverholder. single change, the debt might be customers has been taken to a Novus provides seamless integration immaterial, but with many changes whole new level. Whether its an with Customer Relationship it can be catastrophic. app for Claims Adjusters or for Management and Accounting vehicle validation with the DVLA, systems. There’s nothing new under the connection and collaboration has www.morningdata.co.uk sun never been easier. 23 A long time ago, when systems Conclusion were designed for multiple use, systems analysts would build in With the very essence of a business extra flexibility where it wasn’t encapsulated in a system of record, needed today, particularly around every customer should consider its the data model. This would allow IT roadmap and to consider the future changes to be implemented long-term future alongside today’s simply and effectively. Anything operational issues. How far forward that could be managed though a are you thinking? ‘system setting’ would be, so that as many alternative processes as possible could be supported. The final layer would be the provision of ‘call-outs’ to extra processes. This approach was adopted by forward- thinking software houses in the 1980s and a thriving group of mature solutions that support the market, all demonstrate this capability. Technical debt and learning from mistakes I recall from one of my earlier Market roles, we had a project to upgrade a major packaged system. For a number of years, patches and upgrades were nor prioritised and often deferred, and local customisations were added. There was never a good time to do the maintenance work, a challenge all IT professionals encounter. Before too long, the upgrade project became known as ‘back to base’ with an estimated cost of more than £2 million. How’s that for a real debt? It is far too easy to neglect to plan long-term maintenance and fail to manage the Total Cost of Ownership (TCO), but without a TCO plan, you have an ever-increasing, unquantifiable debt on your books. Best practice can seem restrictive

Look at insurance differently with Charles Taylor InsureTech It’s about customer-driven outcomes, not just technology-driven solutions. Contact us today to find out more ctinsuretech.com [email protected] @ct_insuretech @ctinsuretech Charles Taylor plc 24

The Same TECHNOLOGY But Different The London Market has a long and rich history. It’s big, in fact large enough to deal with many of the world’s biggest risks. It’s bold, with a willingness to underwrite the most complex risks. And, to a great extent unique, in the way it operates. But, whilst its capabilities are cutting edge, its operating model hasn’t adapted to the modern world. So, how can it stay the same, but also be different? Fortunately change is now on the not changed – because ‘it’s all very challenges including rock bottom way. The Lloyd’s Prospectus sets complicated’ or ‘we don’t know how rates, increasing loss ratios and over out a vision to make the market we could do it differently’. inflated costs driven by manual nimbler and faster, offering customers process, rekeying, rework and outstanding products, services and For most, manual processing is inefficiency. It knows that it must insight, supported by technology, consuming great swathes of your change but hasn’t been able to innovation and flexible, responsive rainmakers’ time and making them break away from the business as capital. highly paid administrators for much usual methodologies. This is no longer of their working day. It leads to less sustainable and if it is to survive in But you don’t need to wait for time sourcing new clients and time an increasingly competitive global the implementation of Market servicing existing ones. Yet, there market, the time has to be now, to modernisation programmes to make is a better way. A faster way - by ‘seize the moment’. real progress within your own firm. digitising many of these mundane There is a huge opportunity for you tasks. Yet, how can you improve your to benefit today by taking steps to efficiency, increase distribution, drive digitise. I’ve worked ‘in’ the market for many agility and have greater visibility of years. I understand its aches, pains, your business in all its glorious parts? Speaking to clients and market and processes, but I can see a clear I want to talk about technology participants about how they operate new path for the industry. A path that and how I believe that embracing in the commercial insurance market, lets it continue to be its very best but it will help you stay the same but be we have got the same answer time does things differently. different in four key areas of your after time – manually! Often, we’re business. given the same reasons why this has Today, the market is facing many 25

1Increase Efficiency 2Drive Distribution 4Improve Visualisation Gathering information should not Technology will also enable you to Finally, consider what you can do be a manual process. Changing to digitise your products and distribute with 100% of your client data being digital data collection will empower them to a global audience. No in a digital format. No longer will you a whole new way of working and longer would you need to rely on need to run your business based on allow the start of the digital journey word of mouth and forms attached reporting from the small percentage right at the beginning. Technology to emails, but instead, you will open of the information you currently enter can introduce the future to your your business up using a global shop into your core system…so embrace business while still being sympathetic window filled with dynamic forms. the digital journey and turn all of the to your current practices allowing Allowing your clients to populate data lights on! you to change at your own pace. and submit their risks and claims Imagine removing the re-keying, information will remove the need for Much of the London market reducing your levels of rekeying and improve your reach deserves its place at the top of the re-work, errors and omissions and responsiveness. Insurance Tree, but to stay there, and auto populating your fundamental changes must occur. documentation with client enriched 3Gain Agility Operational costs have been cut data. to the bone, and still the market Technology can gain you a first soldiers on with unsustainable Starting the digital journey will allow mover advantage, allowing you acquisition costs. It’s time to change. you to link to rating matrices for your to lead, not follow. You can test We need to open our minds and commodity business and automate and launch new products in weeks accept ‘technology empowered your quote, bind and document not months. Be different, be more transformation’ to future proof what process, outputting directly into your competitive. Innovate and grow. has always been the heart of the existing core system for zero manual Global Insurance Market. intervention trading. The Lloyd’s Prospectus is part of the answer. But if you recognise the need to change and want to start digitising your business right now to drive efficiency your friendly Market colleagues at Charles Taylor InsureTech are simply a call away. Laurence King Practice Director General Insurance 26

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Are we under selling ourselves? Roger Oldham, Founder of LMForums, talks about his journey in EC3 and asks some serious questions about our approach to talent in the Market Recently on a return flight from He was one of those characters who success is achievable in EC3. the USA, a place I have come to we rarely see today as everything love during my career, it occurred to seemed less corporate and less Time to rethink our talent me just how many opportunities the pressurised than nowadays. He sat strategy? London Market created for me over me down and began “now my the last 30 years. From my initial days boy... have you started on your However, I have wondered for with Bain Dawes in the mid 1980’s ACII yet? I remember looking at him some time whether we are doing (later acquired by Aon) to my time thinking that there was only one enough to attract a diverse and with HSBC Insurance Brokers and with answer, “no, not yet, but I’m going modern employee into the industry Marsh, it has been a career that has to do it, I promise” I replied to him. and once they are here, are we taken me to all the corners of the “Well done, it’ll pay off in the end doing also doing enough to keep planet. I could never have dreamed my lad” he replied as he rummaged and motivate our newcomers? as a school child that a job could through his drawer for a booklet This has been a topic of debate have presented such incredible outlining the courses. For some for some time, especially as two opportunities. From my extensive reason his packet of pungent thick quite significant factors are at play. travel and working in the USA, to cigars on his desk always drew my Firstly the fourth industrial revolution my stints in Hong Kong, Dubai and eye, even though I had no interest in is upon us with the need for beyond, it has been a time of colour smoking. But he really cared about “technology/data savvy” people in and great rewards. It’s also a career talent. They were different times, the workplace alongside those who path that offers a lot of personal when smoking was acceptable are more interested in the technical growth, if one wants it. in the workplace; hard to believe side of insurance or possibly a new when we look at the office today. hybrid person. Secondly, customer I remember a particularly energetic Also, everything was manual in those demands and expectations are careers officer at Bain Dawes; his days, even applying for the courses changing. A classic example of this to study was only achievable via is Cyber Insurance, which is already dress style was a form sent in the post. Ten years experiencing issues when it comes quite unique and later and I was a Fellow, having also to resourcing. With this class of he came from a undertaken a BA Honours Degree in business expected to grow over the family line of people insurance Management. One thing next few years and beyond, leading who’d worked in the is certain, if one works hard enough, underwriters and brokers are already insurance market. 30

PEOPLE asking where they’ll be able to get and down the UK, including the level, let’s get out there and spread quality staff from to cope with the insurance sector. the word. expected expansion. Why does Diversity & Inclusion Let’s all play our part in opening Out and about in the community matter? the eyes of the next generation to the real opportunities within the From time to time, I get the I have seen some incredibly gifted insurance sector. We don’t always opportunity to visits colleges and young people enter the Market over sell ourselves that well, compared universities and I can say with the last 10 years. The initiatives of the to sectors like banking, so in a world confidence that most students CII, Lloyd’s, the Trade Associations of choices for young people these and under grads have never even and individual Market companies days, we should reach out and tell contemplated a career in the have made a difference in opening our younger generation why the London Market. That’s evident from EC3 up to a diverse and ambitious insurance industry is far from just a the feedback I get. I’m not trying to group of young people, but there’s desk job. Apply for membership of blame anybody for this apparent a lot more to do if we are to reach LMForums today at www.lmforums. lack of awareness of the Market some of the individuals we really com amongst young people, instead need in a changing workplace. I’m keen to explore what we can To be accepted by these younger Roger A. Oldham FCII, BA(Hons), do together to lift the lid on our people as “a great place to work” MCIArb, FInstLM unique trading environment to a we need to, in my opinion, open Chartered Insurance Practitioner whole new group of up and coming their eyes to the “art of the possible” Qualified Mediator young people. When I tell them and have a workplace that’s more Founder of LMForums my own story of visiting oil refineries reflective of the environment in in the Gulf of Mexico or heading which they feel most comfortable. down partly completed shafts being That being said, I firmly believe that dug for what became the Jubilee much of the Market’s success and Line Extension, many students are attraction, has been its unique face amazed that insurance could to face trading platform and I’m not present such experiences. for one moment advocating that we throw the baby out with the bath LMForums, The Market & HM water. Young people often thrive in GOVERNMENT - WORKING TOGETHER our Market once they are here, but we do need to adapt and benefit At LMForums, some of the 200 from the digital opportunities that lay Market Leaders participating on before us. our Executive Practice Groups are coming together to explore what’s It’s down to all of us, not possible. Our Cyber Leaders’ Group just a select few, to is preparing to head off with us to ensure that we remain certain schools and universities to the incredible centre spread the word about the Market of excellence for and the Group is also collaborating which we’ve been closely with HM Government to known for the the understand how we can benefit last 300 years. In from some of the funded initiatives; our own ways, the Government is piling a lot of whether it’s money into these projects as they at business know UK Plc needs to produce a level or wealth of talent in this area, not Market only to keep the country safe, but for industry and commerce up 31

The 8 C’s of Coaching through Change Sheridan Resolutions recently held the latest event in their popular Breakfast Series, called “Coaching through Change”. A comprehensive digest is to be shared in detail in a forthcoming whitepaper and podcast, but here’s a snapshot for readers of market people magazine. Article by Caroline Sheridan, CEO of Sheridan Resolutions Ltd In our recent Sheridan Resolutions and case studies on the subject. leaders with employees during “Coaching through Change” change. This means that breakfast, we shared some of our Here are a few highlights: leaders need to be coached own work in this area with a number 8C’s” of “Coaching through to learn constantly themselves of our clients - and listened closely – like everyone else – and to excellent input from attendees Change”:- communicate this willingness in on their own experiences of using a way that makes it as easy for executive coaches during times of • Clarity. One of the most others to do the same. change. Our forthcoming paper on important elements of an the same subject will, as a result, be effective coaching programme • Catalytic. It’s really important packed full of great best practice during times of change is for executive coaching to act absolute clarity, as it is is essential as a catalyst for developing a to demonstrate exactly what an coaching culture for leaders organisation wants to achieve further down the organisation. through the process. It helps It is these leaders who will have in articulating the purpose of to take on responsibility for the change, in explaining why detail of strategic thinking and its change is happening in a successful implementation. particular way, in understanding why coaching is needed and in • Continuity. Change and identifying where the journey is continuity may seem like taking the business. opposites, yet even during the most tumultuous change • Culture. The “Tone from the employees need to feel the Top” is a pre-condition for emotional anchor of continuity success during times of change. in some form, be it around the Leaders need executive values, the physical location or coaching to face difficult the leadership of their business. and growing challenges: the need to create a culture that The nature of change itself is also gives leadership to those who important to understand, and may know far more about a change is one thing we can be particular business process or absolutely certain is going to specialism than they do. They happen in the insurance industry need help through coaching in the coming months and years. to transform their business to a Accordingly we have developed culture that enables learning a further 3 Cs around the different and creation of knowledge types of change - and all these of within their teams. these require very different sorts of coaching interventions:- • Communication. It is not enough simply to communicate. • Complex. This applies to much Communication must result of the change we are seeing in genuine engagement by these days particularly as more 32

and more consolidation takes place across market firms. Complex change has many perspectives, involving multiple stakeholders, often across many different cultures. • Complicated. Some change is not easy for the generalist leader to drive. It has no easy answers but requires precise and specialist knowledge, for example, a major technological change programme or market-driven changes. • Chaotic. Chaotic change demonstrates the need for coaching to handle urgent market changes – for example an existential challenge from unexpected market disruptions. In our experience working with clients in the insurance sector, such as Miller and Legal and General, we have found that the best coaching programmes use a global faculty of executive coaches with a wide range of experience in a variety of coaching circumstances, business sizes, sectors and geographies. We at Sheridan Resolutions have been delighted to partner with Lloyd’s in coaching global leaders and high potential managers through the their changes. We have also worked with Lloyd’s to develop a 2 day workshop aimed at developing an internal coaching capability. This workshop is being made available to the whole Lloyd’s market and further details of this, and other market-wide learning programmes from Lloyd’s can be found here: www.lloyds.com/market-resources/learning-at- lloyds. Best practice executive coaching during change brings improved levels of performance to existing and future roles; accelerates high potential; manages stress during change, conflict or crisis; and acts as a confidential sounding board for sensitive and strategic management issues. Coaching is there to unlock the potential in each individual, yet only around one-third of organisations make use of it in developing people for executive roles. Most continue instead to rely upon generic training and notionally developmental job assignments as the foundation of their leadership development approach. Yet during times of change, we are clearly seeing that executive coaching can be far more effective as part of an overall learning strategy as it can be focused directly on the coachee’s personal needs. In today’s changing world, we are not always able to make time to stand back, reflect and see the bigger picture - and yet everything leaders do well starts with thinking and making time to do exactly this. To use executive coaching through change enables the space for self-reflection and therefore ensures that decisions and outcomes are hugely positive for coaches and organisation alike. For further information please visit www. sheridanresolutions.com and for our forthcoming thought leadership paper and podcast on Coaching for Change. 33

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PEOPLE LOOKING BEYOND THE OBVIOUS IN PEOPLE The phrase “seeing the good” - as in “seeing the good in people” - strikes many as rather being sanctimonious and quite frankly a bit of a stretch, in the moment, in the face of someone who is being nasty towards them. In the workplace, as in our personal lives, we encounter these scenarios all the time, but how we deal with them can make a big difference NOT ONLY to the outcome of THE SITUATION BUT ALSO TO HOW THE RELATIONSHIP DEVELOPS IN THE LONGER TERM. In business, it might mean winning that necessary piece of business or in our personal lives iT could mean retaining or making a valued friend. By Dr Paul Furey. Isuppose that if I was by default a nicer, more generous person who had just walked down a remote mountain having lived on water and gravel, in a cave for ten years, being bitten daily by cobras - then I might just love everybody. But I haven’t and I don’t. I do however think there is a more realistic way, for us spiritually impoverished souls, to rub along with a far wider range of people. And even to learn to see the good in those who we wouldn’t normally choose to hang out with. So, for those of you, who like me, need a reason to try harder with people we don’t instantly take a liking to... here’s something to try. The approach is based around just 35

one question to ourselves when we Here are the two options open to us: or encounter a behaviour in someone that is unpleasant: What is going on Option 1 – Empathy I’m actually feeling cornered – here? you don’t seem to be giving me This is about paying attention to the any options... What’s behind this person feelings of the person who is being being so pushy? unpleasant. It might seem an oddly However you choose to do it, it really generous thing to do towards a helps move situations on when we What’s behind the shouting? person who is giving us a hard time give people (and ourselves) multiple but by steeling ourselves to carry chances to emerge from behind What’s behind the bad out this gesture we not only help their noisy disguises and coping language? them with some powerful ‘first aid’ strategies. I see both empathy and for feelings but we help ourselves, assertiveness as two constructive So instead of labelling the indirectly, by taking the heat out of ways to break a destructive loop unpalatable behaviour as the situation. Here’s how it sounds: that’s often uncomfortable for all ‘bad’, ‘inappropriate’, ‘rude’ or concerned. ‘unacceptable’ I have the option You sound really… (annoyed/ to not accept the behaviour but worried/hacked of with me/edgy/ We learn to cope with life’s problems then again not to be taken in by fed up – take your pick)  by cobbling together a strange, and it either. In other words I can help mostly less-than-perfect repertoire myself to re-frame what’s happening About... (the specific thing that has of coping strategies. Many of these in terms that are less abrasive – less gone wrong for them – it might be work ‘OK’, but little better. Being judgmental:  you) able to look beyond these messy, imperfect strategies can not only This person isn’t always like I guess that’s because... (your help us to help ourselves (and save this, doesn’t like being like this best guess about why the feeling those around us from the worst that and... isn’t like this when they are might have been provoked (event / we can be) but it can also equip HAPPY.  Furthermore... they are action). us to help others by not taking their being like this with my help. I am occasionally unpleasant ‘act’ at taking part in this situation! I am Or, if you find yourself to be just too face value. Looking beyond the helping it to go wrong. uncomfortable to countenance obvious not only saves stress, it helps paying attention to the other person, us to more often see the nicer side of In acknowledging one or more of then you can opt to help yourself people too. Ultimately, we can learn these possibilities, I can increase – to do the first aid on your own to get on with a broader spectrum of the potential of feeling something feelings… people. other than anger or fear... perhaps a little compassion for the person Option 2 – Assertiveness Dr Paul Furey who is kicking off? In this more helpful is a Psychologist mindset I can then set to work to try It has a couple of components: I say working with to uncover what indeed is going on. how I feel, and then very briefly what organisations to This isn’t just about generosity, it’s that’s about. It can sound like this… translate business really about personal effectiveness… I’m uncomfortable about you strategies into being able to succeed with people raising your voice to me. authentic, sustainable in difficult circumstances. ways of working. 36

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PEOPLE Plant pots, boiling an egg, PPL and Michael Bolton Here at Market People MAGAZINE, it’s all about the people and we are keen to share the stories of the individuals in our industry at all stages in their career, whether just starting out, at the top of their game, or somewhere in the middle. Here we speak with Alison Dove about her time in the Market and the changes she has seen during that time 38

Alison (Ali) Dove known to many of you through her work on the PPL Project Team or rolling out the Lloyd’s Risk Locator Tool might just as easily be found spending time with her new grandchild, or sunning herself in Spain. Ali was not someone whose career She and one of the directors moved women than men in a comparable in Insurance was mapped out from to Impellam Group (also in the role and that sometimes a women her earliest days. Her first career recruitment industry ) to head up needs to act like a man in order aspiration was to be a dancer but, project management for the IT to get on. When we have really having walked past the Alfred Marks department. She set up their first cracked the issues the gender, office (who became Adecco) many Project Management Office (PMO), race, sexuality etc, will become an times, she found herself drawn to and working with colleagues to irrelevance and we are far from that a career in recruitment. Walking improve the organisation, reducing place” commented Ali. in and asking for a job when she the number of concurrent projects was pregnant was probably not and employed individuals to As a people person, who likes to something often done in the 80s but manageable levels. assist others, she has made time to they liked her enough to offer her support those around her. Ali fels a role and her career blossomed, But, the bright lights of the big City that women are particularly well changing jobs every eighteen called and, encouraged by a new positioned to assist other women months, as she moved her way up CIO, she moved from a job she and she can identify several who to Area Manager and Executive could almost walk to in Luton to a have mentored her (both formally Assistant to the CEO. role in the City where she took a and informally) over the years and role with Lloyd’s of London as the hopes that she has made a similar It was in this role that she discovered Corporation Change Programme difference to the lives of others. a flair for Project and Change Manager. A highlight of this Management rolling out Working time was being selected for the When it comes to the perpetual Time Regulations across 400 staff, ‘Leaders at Lloyd’s’ programme at question of ‘Can women have it and spending her time with 160 the London Business School which all?’ the answer is a definite yes Arthur Anderson Analysts who taught her a lot about herself and if the individual wants it enough encouraged her to work towards, organisational behavior and from and has the relevant personal what is now known as, PMI there she moved to head up Market and professional support. As we membership. Relations and Communications at sat upright in our bucket chairs PPL which she loved and is very drinking coffee, Ali leaned forward, Ali equates project proud of. Ali moved on from Lloyd’s her glasses stategically positioned management with earlier in year. on her head and said “It is also boiling an egg. important to acknowledge that “Coming to the London Market for the definition of ‘Having it all’ is • Get together the the first time in 2010 was a shock often different for different people, right elements after the predominantly female and at different points in their lives, (saucepan, water dominated world of Recruitment and those differences should be and egg) when insurance was the opposite” embraced”. There is a lot of support said Ali. “The other big shock was available, often free of charge”. • Do things at the the size of the numbers involved with Since stepping back from her role in right time (water millions of pounds being traded so PPL in the Summer, Ali continues to needs to be boiling quickly and with no drama”. help others to make the most of their before adding the opportunities. egg) Although she has been in the London Market for nearly a decade, Meanwhile she’ll be listening to • Wait for activities and the statistics show the number Michael Bolton, of whom she has to complete (the of women in the industry has been a fan for many years, whilst she egg needs to boil significantly increased, she feels that paints her pots spends time with her for a specified there have been less improvements grandchildren and plans her next period) on the cultural side of the sector. steps in her career outside of Lloyd’s and PPL. • Finish it off ensuring “Often more is expected from the right delivery By Joanna Spicer-Brown (plate, salt and pepper, cutlery) 39

Lee Elliston Claims Professional/Team of The Year Oliver James The annual Market people awards have become the highlight of the year for many and Broking Professional/Team our 2018 winners won’t forget their special of The Year night. Gareth Rees Qasim Akbar The Market People Awards Place, with its incredible are the official awards fresco ceilings. Guests from Underwriting Reinsurance Professional ceremony of LMForums, all contingents of the Market Professional/Team of the Year the thought leadership and attended and from all networking exchange for the disciplines too. of The Year Stefan Nadarajan London Market. Other winners included Lee Teresa Bentley Technology & Innovation Every year, around two Elliston from the LMA, Gareth Champion of the Year hundred London Market Rees, Head of EMEA, Liberty Market Inclusion & professionals along with Global Transaction Solutions Diversity Champion Jonathan Bloomfield those who provide valuable and Rob Anarfi, Global Head products and services to our of Compliance at Beazley Outstanding Contribution to sector gather to recognise and Head of their Diversity Industry Transformation those individuals, teams and Steering Group. companies who are making a real difference to the unique Our suppliers awards went to trading environment of the Charles Taylor InsureTech and Lloyd’s and London Insurance Sheridan Resolutions for their Market. work in the London Market. The 2018 Awards didn’t If your company would like disappoint with an a table at the Awards or outstanding line-up of support the event from a worthy winners from Dame sponsorship perspective, do Inga Beale, who won the get in touch with us at Market People Outstanding www.lmforums.com Contribution Award to Colin Bird, former Chairman & CEO of Besso, who won the Lifetime Achievement Award. The ceremony took place at the palatial One Moorgate Eric Linin Dame Inga Beale Outstanding Contribution Market People to Human Resources & L&D Outstanding Contribution Stuart Blyth Award Outstanding Contribution Colin Bird to Operations & Change Market People - Lifetime Achievement Award Rob Anarfi Outstanding Contribution to Legal & Compliance 40 Katie Pycock Charles Taylor InsureTech Sheridan Resolutions Young Person of the Year London Market Technology Supplier of Award the Year Award London Market HR & L&D Supplier of the Year Award

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In search of As soon as the summer holidays end we all start to look forward to a winter winter break. Is a few days off at Christmas really going to cut it? With many of us longing for sun warmth, and perhaps also a winter tan to turn a few heads at home, there are some exciting From beaches and bars to adventure and safari, our options that go way beyond the usual Canary TrAVEL EDITOR, Jamie Carter, finds a winter destination Islands and Caribbean. In this article we for every kind of traveller explore some perhaps unconsidered spots around the world for all kinds of travellers. Where will you be heading? I want winter sun and family fun Costa Rica Fancy exploring rainforests between bouts on the beach? From mid-December until April, Costa Rica in Central America boasts plenty of sunshine. Once famous for little more than bird-watching, Costa Rica’s reliable weather, nature, culture and education- focused itineraries make it ideal for a family adventure. This itinerary, staying in luxury hotels and villas, includes hot springs, pools and spas, kayaking, cycling, a visit to a local school, a cocoa farm, and the highlight – time at a sanctuary for injured, orphaned and abandoned sloths. Then it’s back to the beach. The 7-day ‘Sloth & Culture in Costa Rica’ itinerary from adventure travel specialist Off the Map Travel (offthemap.travel) costs £1,385 per person, based on two adults and two children travelling on a B&B basis. 44

LIFESTYLE It’s time to treat myself to a luxury long-haul winter break I’ll remember Australia’s ‘Red Centre’ How about some Outback-immersion? Longitude Luxury Lodges of Australia (luxurylodgesofaustralia.com. 131° is a five-star tented eco-camp with just 15 luxury au) offer various itineraries that include Longitude 131° canopied suites that float over rust-red dunes. A private (longitude131.com.au, £875 per person per night for glass wall offers incredible views of the iconic Uluru (Ayers a two-night minimum stay), such as ‘Iconic Australia Rock), though the nearby domed rock formations of – Sydney, Rock & Reef’ that visits Sydney, the Blue Kata Tjuta (The Olgas) are almost as dream-like. Expert Mountains, the Great Barrier Reef and the Red Centre. guides at Longitude 131° will tell you all about the flora and fauna within the Uluru-Kata Tjuta National Park before a classic Outback sundowner at an open bar, the Dune House, followed by dinner outside at Table 131° under the world’s darkest night skies. I’m stressed out. I need winter sun and wellness Anuradhapura mountains, Sri Lanka Are you ready for the ultimate wellness experience? The 10-day ‘Spiritual Sri Lanka’ itinerary from adventure It was in the news for all the wrong reasons earlier travel specialist Off the Map Travel (offthemap.travel) this year, but don’t overlook Sri Lanka, an exotic must- includes stays at some of the best properties and see destination that gets year-round sunshine and offers boutique hotel on the island. It costs from £2,695 per incredible opportunities for a winter warmer with a person, based on two adults travelling on a B&B basis. wellness angle. As well as a visit to a sacred cave with a Buddhist Monk for a personal spiritual meditation session, guests on the ‘Spiritual Sri Lanka’ tour have the chance to bathe elephants, visit a rural school, and take part in an alms-giving ceremony (feeding the poor) with local families and forest dwelling monks. 45

Winter sun is all about great food and wine. Get me a table! The Maldives Hungry for a gastronomic adventure? Only opened in Riha offers a traditional curry pit, a personal chef, and a July, the new JW Marriott Maldives Resort & Spa has canopy of stars. an impressive gourmet offerings. Featuring five stand- alone restaurants, three bars, an expansive wine room Located on the northern Maldivian island of Vagaru in with over 300 wines, and a chef’s garden, this resort of 61 the Shaviyani Atoll, JW Marriott Maldives Resort & Spa villas has lots of unique dining options. The rustic Kaashi (marriott.com) is a 55-minute seaplane flight from Velana and Rum Baan is a quirky tree house with panoramic International Airport, Male. Nightly rates start from £672 views of the Indian Ocean serving oysters, while Hashi is in an Overwater Sunrise Pool Villa based on double- a Japanese restaurant with teppanyaki grills alongside occupancy on B&B basis. Japan’s finest whiskies and sakes. Seafood platters are on offer above and below Shio, an over-water fine- dining restaurant, Fiamma is a polished Italian bistro, and Winter sun and wildlife please. Let’s go on safari! November to May is the off-peak season for East Africa, The True Luxury Travel (trueluxury.travel) calving season but a more accurate term than ‘wet season’ is ‘green mobile safari includes four nights at Serengeti Safari season’. It’s the best time for viewing the area’s beautiful Camp and three nights at Lamai Serengeti, including all nature as well as for photography, birdwatching and inclusive accommodation, domestic flight transfers and for witnessing the incredible Wildebeest calving season. international flights. It costs from £5,500 per person. Perhaps the greatest spectacle of the southern Serengeti and Western Ngorongoro Conservation area, calving season takes place through late January into February when around 8,000 wildebeest are born every day. Not surprisingly, the area also hosts the year’s highest concentration of predators in Africa, including lions, hyenas, cheetahs and leopards. And if it does rain, it’s mostly as a short afternoon shower. 46

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Are you ready? packing for the sun this winter? our FASHION EXPERT, Dr VICTORIA SOELL-MEISEL, gives us some helpful suggestions So where are you going this Now if you do go to the beach, Dress winter? Do you need some I recommend you to take a look summer wardrobe inspiration at the fabulous collection of Juan (ref: Chipre) when it’s -5 outside in the de Dios, Waimari and Johanna Silvia Tscherassi UK? Vacations are all about Ortiz. South American designers having fun and relaxing, so are having THE moment right £780 why make it complicated? now and for the best winter sun, There is no place for stress that might be just where you’re once you are there - so let´s heading anyway. Feminine looks pack the essentials! are what they do best. Raffia hats are totally in. So there is no reason Whether you are heading anymore to expose yourself straight to the beach or directly to the sun! right to the heart of the city, a straw bag is a must have. Check For menswear, one cannot my favorite from Loewe (a beat a dressed-down attitude version without the stones is also to classic tailoring - whether available- both are lovely!). A you are actually on vacations pair of flaired, cropped jeans, the or not. Bring in the cool white perfect white shirt, and a summer t-shirt, denim or linen sport blazer, dress are always handy. Sandals – classic fit pleated shorts, cool I love Barely-There because they airy sneakers, espadrilles and elongate the leg- and espadrilles sandals. The perfect sunglasses of course. Getting away to the are for men high priority! They sun in the heart of the winter can spread the message of elegance, be romantic, so fall in love with glamour and, why not, mystery! floral prints and femenine plaids. They are the must-have vacation Time for taking back the classics accessory. And you might want (Dior´s Saddle Bag, Fendi´s to choose them wisely: traditional Baguette, Hermès´Kelly, etc), and or fashion forward, they should wearing pearls. Nothing like nude reflect your personality and tones and yellow/acids to make mood. Always get professional an entrance. The tie dye is also an guidance when you buy them. option to go for! And don´t forget Just remember one thing: don´t the perfect shades: take a look at leave them on top of your head. Valentino and Fendi. Ever ;). My favorite are the acetate frame sunglasses von And for those of us who don´t feel Saint Laurent. They are traditional, like packing a lot of accesories elegant, and fit easily. Take a and prefer to keep it to the Look at Tom Ford as well. And yes, minimum essentials, there are wear a bag or backpack! Dior wonderful pieces that will work offers a very versatile collection. with almost every look. So get your hands on the perfect Dr. Victoria pair of earings and you’ll find yourself wearing them a lot. Try Soell-Meisel the amazing fashion jewellery Doctor in Psychology. handmade in Colombia - you Accesories Designer. will not want to take them off! Fashion Stylist/Image And prices are just as amazing. Consultant. I believe Fashion I promise ;). Check Bibi Marini, is a powerful tool to express Laura Dávila and Mallarino. our personality and mood, to stimulate our creativity, and - why not - to enhance well-being. Contact: [email protected] 48

Lipstick LIFESTYLE (ref: Dior Lip Glow-color reviver) Dior £28 Earings (ref:Erika) Mallarino £290 Transparent sun Straw bag protection stick (ref: Basket stones small bag natural tan) Loewe (ref: Clear Stick UV Protector £575 WetForce SPF 50+) Shiseido Sunglasses £20 (ref: Cat eye metal sun glasses) Valentino £225 Sandals (ref: slide sandals with logo details) Valentino £450 Barely there sandals (ref: Sandals Harley 60) Rejina Pyo £375 Cologne (ref: Willow and amber cologne) Jo Malone £50 Bracelet (ref :medor cuff bracelet) Hermès £550 Jeans Swimsuit (ref:Carlton silk satin trimmed (ref: old smokymoonshine distressed high rise straight leg jeans) deep-V swimsuit) Johanna Ortiz Herlesy £425 £370 Handbag Bracelet (ref: Peekaboo regular beige canvas (ref:watch candy bag with cover) bracelet- gold snake) Fendi £16,900 Gabriele Frantzen £100 49

Bracelet (ref: Behapi simple tour bracelet) Hermès £255 Shirt Sneakers (ref: Bandana jacquard shirt) (ref. Calf skin and suede sneakers) Saint laurent Brunello Cucinelli £595 £660 Swimming shorts Sunglasses (ref: Maistral Limited edition (ref: classic SL 51 small) swimming shorts) Saint laurent Vilebrequin £230 £430 Sandals (ref: Izmir Sandals) Hermès £520 Espadrilles (ref: Pablo suede espadrilles) Castanner £90 Jeans Shirt (ref: Distressed skinny jeans in (ref: Navy blue mirco dotted shirt) indigo blue denim) Brioni Saint laurent £400 £510 T shirt (ref: Off white honeycomb T-shirt) £135 Hoodie Backpack (ref: Wool and cashemere (ref:Motion backpack in bleu de blend hoodie) Paris grained calfskin) Massimo Alba Dior £445 £1850 50