DLA Participant Guide

Online Training Participant Guide For assistance, please contact us at 321-435-6000 Viviana Padilla, ext. 162 [email protected] Priscilla Young, ext. 160 [email protected]. 1/18

Table of ContentsInternet Browser Settings and Audio…...……………………….Page 3How to Access Training Website…………………………….…Page 4How to Access Training Videos…………………………….…...Page 5Receiving Proper Video Credit………….………………………Page 6How to Take a Chapter Test………………………………….….Page 7Resume Chapter Test…..…………………………………..….…Page 8How to View Chapter Test Results…………………………...…Page 9-10DLA Certification Program (Online and Training Center)..….…Page 11 – 13Fixed Operations Courses………………………………….……Page 14How to Change Login and/or Password…………………….......Page 15David Lewis & Associates, Inc. 2

Internet Browser and Audio SettingsOur website works on all internet browsers; however, each browser may need a one-timeadjustment to view videos.Chrome Users:  In Chrome, select the 3 vertical dots in the upper right corner.  Select “Settings”  Scroll to the bottom of your page and select “Advanced”  In the “Privacy & Security” section, select “Content Settings”  Select “Flash” o Ask first: (Set to grey) o Block sites from running Flash: (Set on Grey) o Select “Allow”, Select “Add”; then add 1. www.davidlewis.com 2. davidlewis.comThe user will need to close chrome and re-launch www.davidlewis.comAt this time the user should be able to view our videos via Chrome.Internet Explorer Users:For any users utilizing Internet Explorer, please ensure they download the following link.https://get.adobe.com/flashplayer/At this time the user should be able to view our videos via Internet Explorer.No Audio:Ensure your speakers are on; volume up and mute is off. If issue continues, complete thefollowing:Select “Start” menu * Select “Sound” * Double click on “Speakers” * Select “Levels” tab* Select “Balance”. Then place the Left speaker on 25 and right speaker on 75. Select“ok” or “apply” until you exit the window. Then login fresh to www.davidlewis.comDavid Lewis & Associates, Inc. 3

How to Access Training Website1. Log onto: www.DavidLewis.com On the top of the main screen is our menu.2. Select “Login” at the top right corner3. Enter Login (Username), Password and then select “Login”.4. You are properly logged into our training website when your name appears.David Lewis & Associates, Inc. 4

How to Access Training VideosEach module has multiple chapters. All chapters should be viewed in sequence along with the sub-topicvideos. Upon completion of the chapter, each participant should take the chapter test.1. Based on your position, you may have access to any of the following modules. Sales  Winners Vs. Losers Common Mistakes Salespeople Make  Service BDC F&I  Service Advisor Secondary  Service Management BDC  Stress Management Sales Management  Phone Operator/Receptionist Leadership  Sales Meeting Train the Trainer Based on your job title, you will view up to 15 categories of modules. *any categories in red means you have not been granted access*2. To display the video sessions within a module, hover over the “>” symbol and left click to expand the chapter.3. Select the “play” icon to view the video.David Lewis & Associates, Inc. 5

Receiving Proper Video CreditIn order to receive proper credit for watching videos you must follow two steps: 1. Ending Splash Screen This screen (“Splash Screen”) will appear at the ending of every video.The moment you see this screen, the video has ended and time to go back to the main menu. By doing so, youMUST click the “Sessions List” button, located at the bottom right corner of the video.2. Logging Out View as many videos as time permits, then Logout to receive proper credit. *If you get interrupted, we suggest you Logout to ensure proper credit. Did You Receive Proper Credit? The next time you “login”, expand the chapter to view the percentage of completion. Regardless of the percentage displayed, you will receive video session credit on management reports. Example below shows 96% completed. If you are not getting proper credit for videos viewed, please contact us for assistance. ** It is not necessary to run the video to 100% and/or past the splash screen ** Note: Selecting “Sessions List” after watching videos and selecting “Logout” whenyou are done training for the day are required to get credit for watching video sessions. Do not forget to logout or the system will recognize no activity and log you out behind the scenes. If this happens, you will not receive credit for the videos viewed.David Lewis & Associates, Inc. 6

How to Take Chapter Tests After completing a chapter, the participant should take the required chapter test. 1. Select “Get Certified Test Center”. 2. Select “Take Chapter Test” for the desired chapter. Save & Exit Chapter TestsWhen “Take Chapter Test” is selected, you have an option to “Save & Exit” at any time. This will savethe test and will allow you to resume where you left off.David Lewis & Associates, Inc. 7

Resume Chapter Tests When the user returns to resume their test, first expand the chapter in which you where taking the test. Second, click “Resume Test”. This feature is designed to save each user time, versus starting over again. Note: If the user does not “expand” the chapter and only selects “Take Chapter Test” they will create multiple tests as shown below.The user can delete any test, if desired. Select the “trash bucket” icon and remove.The following screen will appear: Select Ok to delete test.David Lewis & Associates, Inc. 8

How to View Chapter Test ResultsThe chapter test results can be viewed by following the steps below. 1. After you enter your login and password this screen will appear.  Select “Get Certified Test Center” 2. Each chapter test has an “expand” option, which allows the user to view the chapter test results.  Select “ > ” to the left of the chapter test you want to review. 3. By “Expanding”, the user can view the start and end date & time, Score and view results.  Select “View Results”David Lewis & Associates, Inc. 9

How to View Chapter Test Results4. In the step, you can view results, export and/or print.Page(s) Export Options Print Joe Smith5. Select “Training” to exit test results. (located to the left, above test results.) Minimum test score of >80% required. 10 David Lewis & Associates, Inc.

DLA Certification Program DLA Certification can be achieved by attending classes at our training center or completing online assignments. Training Center CertificationUpon completion of the required courses each student will be certified as either a “DLA Certified Salesperson” or “DLA Certified Sales Manager”. Online CertificationUpon completion of any online series with accompanying certification test each student will be certified for that specific series.All videos within each series must be viewed with proper credit 11 and a minimum test score of >80% required. David Lewis & Associates, Inc.

SalespersonDLA Training Center Certification Program Philadelphia, Metro NY/NJ, PittsburghEntry Level Salesperson:  Entry Level Sales Course (5 Day)  Leasing for Salespeople  Understanding Your Customer  Prospecting & Follow-Up  Business Etiquette  Common Mistakes Salespeople Make  Advanced Sales Level 2  Objections Level 2  Phone-Ups Level 2Experienced Salesperson:  Advanced Sales Program (4 Day)  Advanced Sales – Level 1  Objections – Level 1  Phone-Ups – Level 1  Leasing for Salespeople  Prospecting & Follow-Up  Advanced Sales – Level 2  Objections – Level 2  Phone-Ups – Level 2  Understanding Your Customer  Business Etiquette  Common Mistakes Salespeople MakeDavid Lewis & Associates, Inc. 12

Sales Management DLA Training Center Certification Program Philadelphia, Metro NY/NJ, PittsburghSales Managers:  Advanced Sales – Level 1  Objections – Level 1  Phone-Ups – Level 1  Advanced Management Negotiations  Leasing for Managers  Advanced Used Car Management  Hiring / Motivation  Leadership / Coaching  Business Etiquette  Internet/BDC Lead Generation (optional)David Lewis & Associates, Inc. 13

Fixed Operations DLA Training Center Course Certification Philadelphia, Metro NY/NJ, PittsburghUpon completion of the Fixed Operations Program, each student willreceive a Certificate of Completion. Service Directors/Managers: Advanced Service Management Program (3 Day) Advanced Service Manager Concepts Management Service Advisor Training (Half Day) Advanced Service Revenue Creation (Half Day) Understanding the Service Customer (Half Day) Advanced Service BDC Concepts (Half Day) Service Advisors: Advanced Service Advisor Program (2.5 Day) Advanced Service Advisor Techniques Understanding the Service Customer (Half Day) Service Advisor Phone Techniques (Half Day) Effective Service Walk Arounds (Half Day) Entry Level Service Advisor: 14 Entry Level Service Advisor (4 Day) David Lewis & Associates, Inc.

How to change User Login and/or Password1. Select “Setup”2. Change login and/or password, then select submit.**If you would like to view the leadership section, select ‘Leadership’ and then submit **Leadership - This section provides an array of topics for anyone in a leadership position or aspiringto gain a Leadership role. For assistance, please contact us at 321-435-6000 Viviana Padilla, ext. 162 [email protected] Priscilla Young, ext. 160 [email protected] Lewis & Associates, Inc. 15