Britehouse Digital Services and Solutions for Microsoft

BritehouseDigitalServices and Solutionsfor Microsoft

Digital has influenced how we live, work and Applicationplay. At Britehouse Digital, we constantly Developmentleverage new technologies that enhancepeople’s lives and radically improve business Fixed price and agileprocess to create an intelligent, connectedecosystem. Britehouse Digital is focused on giving you the best value available, including a variety of deliveryMicrosoft Dynamics methods. We have the confidence in our softwareCRM development cycle, project management ability, solution and industry specific knowledge, andCustomer Relationship Management (CRM) is development skills to deliver solutions on a fixedfirst and foremost a business strategy that is price basis. Where companies need rapidlyfocussed on making customers the centre of our deployed solutions that are intended to beclients business. Providing a full view of a changed and enhanced often, use our highlycustomer base, this tech—savvy product skilled .Net developers to SCRUM down and buildenables our clients to track the profitability, them.marketing and crafts an intimate, personalisedrelationship with clients. A highly sought after Technology integrationproduct, Microsoft Dynamics CRM is in theGartner Leaders’ Quadrant for Sales Force We use best practice, services orientatedAutomation (CRM) and can be implemented on architectures to help you seamlessly integratepremise, in the Cloud or hosted, capable from disparate applications or extend applications totwo to 100 000 users and is easy to integrate new platforms or technologies, on a real time orwith Microsoft BI and Dynamics ERP solutions. batch basis. Workflow Because workflow must underpin every complex application, we develop workflow solutions that consider diverse scenarios: • KPI approval • Purchase order to procurement • Retail savings and credit applications • Corporate Travel Reporting Without reports on your applications, you are blind as to their effectiveness and any issues that might arise over time. We use Microsoft SQL Server to develop reports for the applications we develop and also to build more flexible, user friendly reports for existing applications.

Microsoft SharePointSince its inception by Microsoft in 2001, we’ve We believe that organisations get true valuebeen crafting solutions in SharePoint that have from SharePoint only if they use it as anincluded intranet and extranet portals, employee empowerment tool, rather thandocument management, knowledge simply as a document management system.management, as well as custom developed When you deploy it as a vehicle for enterprisesolutions deployed on the SharePoint platform. content management, you enable your colleagues to be more productive and creative.Information Management Intranet PortalsDeveloping a cohesive work environment Because Intranet Portals provide a place forwhere content is shared amongst all teams, knowledge workers to collaborate and a centralthroughout numerous divisions and across persistent store of tacit knowledge assets, theycontinents to collaborate, share knowledge and need to be dynamic. So, we exploit nativeincrease productivity. Microsoft SharePoint is SharePoint features as far as possible, to savean essential empowerment tool. Use data from you time and money , then custom develop anyyour line of business systems to allow for a additional components, to ensure yourgreat end user experience with familiar data SharePoint is relevant to your business.and familiar interface. Content managementIn this area, Britehouse Digital is a specialist inintranet and website portals as well as custom As technology futurologists, looking at thedeveloped solutions deployed to the Microsoft road ahead on behalf of our customers, weSharePoint platform. know how important it is to see enterprise content management ECM not as a ingle“Leaders adopt system, solution, discipline, or data source but as a holistic platform relevant to everytechnology in area of your business. Content lives in email, customer relationship management (CRM)smarter ways, to systems, and line of business applications – to name just a few.get more bang fortheir buck.”

Microsoft SharePoint is a collaborative intranet workspace that enables business enhanced functionality. Accessed via a web browser on any device, this platform enables efficient document sharing, shared workspaces within a company, across continents. Organise Share DiscoverWhether you’re working as Connect with employees Find answers, discover a team or an individual, across your organisation. insights and connect with SharePoint helps you Use SharePoint to engage organise information, with people, share ideas and experts. All documents people and projects. reinvent the way you work. conveniently in one place.Taxonomy design Governance consultingThe traditional arrangement of content according A critical success factor in any SharePointto company structure and organisation design is rollout is the provision of a strong governancean impediment to external stakeholders and cross framework for solutions deployed to thefunctional groups wishing to collaborate. So, we platform. Without such a framework, it isundertake an information audit, define personas difficult to control the way solutions are grownfor users and design a taxonomy that our diverse and maintained. It also inhibits your ability toexperience tells us will best enable collaboration. govern the content created and managedWe implement the taxonomy in SharePoint via within the solutions. For the governancefeatures such as site structure, managed framework to be fully effective, however, youmetadata, security and audience targeting. need commitment from IT, business users, and information management stakeholders. We can assist you with all aspects of governance.

Personalise your SharePoint with a selectionof web parts custom developed by BritehouseDigital.

Managed Database ServicesBritehouse Digital’s Managed Database Services provide highly specialised, proactive databaseadministration services to ensure the highest level of information availability, data protection andcost-effective systems management.Database Development Service provides our clients with an effective mechanism to build a well-structured database environment that will fully support its business application. Working withrepresentatives within the client organisation, our database developers gather relevant data about thebusiness environment and supporting processes, before the modelling or development of a databasebegins. By auditing your environment, we identify those aspects of your database environment thataren’t configured optimally.In addition to auditing and identifying problem areas, the option to address common configurationand maintenance tasks exist. Our consultants have the expertise and understanding needed toremedy those problems within your own, unique environment and business needsto ensure your business critical tasks, namely backups, index and statistics maintenance, security,vendor best practices, as well as fundamental alerts and monitoring, are in place. This service istypically customised according to client requirements and technologies, sold as a standalone service,or as an augmentation to other database services. Any transition of new managed service databaseclients will include this service as a once-off project at inception. Data and application migrationservices are also provided.Database Development Service offers:• Environment analysis and data gathering • Data modelling• Database design • Database development• Normalization testing • Database implementation

Microsoft Dynamics CRM Experience intelligent customer engagement Positive customer experience is an increasingly important ingredient for organisations to win and retain customers. Customer engagement by Microsoft Dynamics helps companies create long-term relationships with their customers by delivering exceptional experiences based on knowledge and trust. Microsoft Dynamics CRM/xRM delivers a 360 degree view of your stakeholders. It is more than just relationship management, it is about knowing your customer* in order to personalise their experiences with your organisation. Consultancy Whatever stage you are currently in with your Customer Relationship Management journey, we can offer advice and assistance. Implementation Britehouse Digital specialise in CRM implementation in a wide range of industry sectors, and multiple business challenges. Support We offer comprehensive support packages for all CRM implementations.“The process of engaging customers can’t be a one-size fits all.It must be adaptive across all touch points.”Microsoft

AnalyticsSelf-Service Business Intelligence and Business Intelligence on the moveData Visualisation Microsoft has delivered a first iteration of anOne of our niche areas of specialisation is Self- HTML5 based mobile BI application for WindowsService Business Intelligence (BI) within the 8 and 10. Our expertise in Mobile developmentMicrosoft BI ecosystem. This includes advanced provides an opportunity for custom built oranalytical modelling and data visualisation. These embedded BI for mobile platforms.facets are considered to be of prime importancewith regard to deriving insight from data. BI TrainingAnalytics and Cloud Through unique partnerships in the industry we have a proven approach to introducing the valueAs Microsoft partners, we are early adopters of of BI within organisations. The approach isnew technology. We have worked with Power shaped to achieve maximum impact and insightPivot since 2010, while the product was still in regardless of the audience-maturity andbeta. Additionally, we have built expertise with understanding of BI.the desktop and cloud based Power BI products. A critical success factor in the adoption of theOur focus on analytics and cloud demonstrates a Microsoft BI platform is to ensure that all users,level of readiness that is aligned to future including executive management, are able todirection. extract relevant business value from available data.Microsoft is ranked as a leader inthe Gartner software MagicQuadrant¹.

Digital MarketingWebsite DevelopmentYour website is most often the first touch-point a user has with your brand. It has to be exceptional,unique and make the customer want to know more. We eloquently combine your websitesobjectives of optimal hit rates, increased conversation rates with the all-important and positivebrand perception, to appeal to all users, with extremely effective build competencies that ensureoptimal analytics are possible.At the forefront of responsive design, where users enjoy a consistent experience using any device,from PC, to Tablet to Smart Phone, with one website interface, your user’s experience is enhancedand consistent.User Experience (UX) and User Interface Design (UI)User experience and memorable design is the doorway between users and your organisation. Ourtried and trusted expertise and skill set, take into account best practice across a number of factors,within individual industries. These include visual design, navigation and information architecture todeliver a website that will give you the edge and a memorable user experience in such a way that ithas the potential to be your unique point of difference.Britehouse Digitaldevelops exceptional productsand delivers world-class servEiccoemsmerceto provide a strong competitiveNo business is the same. We know this and are therefore able to developedge, for our clients to remaincommercial and open source platforms in a way that can be integrated in an optimalahead in the ever evolving digitalsolution, that considers your brand, products considerations and yourspace. customers expectations.

Technologyas adifferentiatorInformation Architecture EcommerceYour users must be able to find what they’re No business is the same. We know this and arelooking for and find it fast. It must be able to develop commercial and open sourceconsistent, intuitive and reflect your platforms in a way that can be integrated in anorganisations goals and brand essence. optimal solution, that considers your brand,Through information science, methodology and service offering, product considerations andextensive experience, we know how to your customers expectations.organise information into logical structures thatwork.

BritehouseDigitalBritehouse Digital is a division of Britehouse, owned by world renowned ICT company, Dimension Data.With a legacy that is strongly rooted in turn-key developed solutions, we’re specialists in scopingengagements, developing products and complex integration. We deliver leading products and servicesthat meet stringent, ever evolving industry standards to African and multinational organisations. Withmore than 300 employees, coupled with a solution-driven culture, our service offering includesstrategic digital advisory, project management, architecture, business intelligence and analytics, as wellas extensive years of experience in custom development and the Microsoft suite of products.Our approach is simple yet effective and includes a variety of models, ranging from an agile or fixedprice method, outsourced to managed service arrangements including resource augmentation,building solutions both on or off-site with exceptional cloud capabilities. We transform businessrequirements into effective digital solutions that are designed with a focus on stability, performanceand simplicity, in an agile environment.Contact Cape Town Durban Port ElizabethJohannesburg The Vineyards No.6 The Boulevard Libra ChambersThe Campus, 1st FloorWembley Building Office Estate Westway office park 7 Oakworth Ave57 Sloane StreetBryanston 99 Jip De Jager Road Spine Road Humerail2021Tel: +2711 575 0200 Belville Westville Port Elizabeth CapeTown Durban 6001 7530 3629 Tel: +2741 508 4500 Tel: +2721 913 8858 Tel: +2731 204 8400 www.Britehouse.co.za | [email protected] ¹Gartner defines BI platforms as those that enable users to build applications that help organizations learn and understand their business. It divides these capabilities into the functions of integration, information delivery, and analysis