MANAGING AMULTI-GENERATIONALWORKFORCEAbout this classThis class is designed to assist individuals in a management capacity to gain a better understandingof how to relate to supervise, manage and lead a multi-generational workforce. Providing a briefoverview of the different generations and their characteristics, specifically as they relate to work ethicand their professional strengths, helps participants to manage people more effectively as well ascreate diverse teams that drive results and success for the organization.PrerequisitesN/AWho should attendSupervisors, Managers, Section Manager, ExecutivesWhat you will learnUnderstanding Generational Traits • Avoiding Conflict • Leading a Multi-Generational Team •Techniques for Engagement • Attributes and Challenges of Each Generation • Multi-GenerationalMotivationLength3.5 hours 48
ONESOLUTION NAVIGATION END USER TRAINING About this class OneSolution Navigation End User Training that is available monthly for new and existing OneSolution end users. Prerequisites N/A Who should attend Employees who create and approve requisitions in OneSolution What you will learn This training covers how to navigate OneSolution screens, creating a requisition, workflow approvals and printing a purchase order and receiving signoff sheets. Note: Please bring a copy of the ONESolution Procurement End User Guide and the Navigation End User Guide, which is located on the INet, Procurement page under Forms & Information, with you to class. Length 2.5 hours49
PLANNING,ORGANIZING,& TIMEMANAGEMENTAbout this classTime management refers to numerous techniques and skills that can help a person to make use ofthe available time in the most efficient way and to accomplish goals, tasks and projects within thepredetermined period of time. Time management skills may vary, but are not limited to, prioritizingtasks, planning, scheduling, organizing and the delegation of functions. Personal time managementskills are essential for professional success in any workplace. Those able to successfully implementtime management strategies can control their workload rather than spend each day in a frenzy ofactivity reacting to crisis after crisis - stress declines and personal productivity soars! These highlyeffective individuals can focus on the tasks with the greatest impact to them and their organization.This course will teach you the primary skills needed to make the most of your valuable time.PrerequisitesN/AWho should attendGeneral Audiences, Team leaders, Supervisors, Managers, Aspiring leadersWhat you will learnClarify your goals and achieve them • Handle people and projects that waste your time • Learn betterdelegation skills • Work more efficiently with your boss • Learn specific skills and tools to save youtime • Overcome stress and procrastinationLength3.5 hours 50
PRIORITIZING POSITIVES About this class This course will open with a discussion around the difference(s) between organizing and prioritizing – two very different concepts. We will explore some techniques to promote effective prioritization. Class format will include instructor facilitated discussions - Class format will include 2-3 breakouts with follow up discuss with the group - Instructor will share real life personal and corporate experience(s). Prerequisites Suggested Reading: Mind Shifting – Focus for Performance; Joshua Ehrlich, Ph.D.; Be the Hero; Noah Blumenthal Leading Principles, Inc.; Stephen Covey Who should attend Supervisors, Managers, Section Manager, Executives What you will learn Meaning of Positives • Setting Realistic Goals • Prioritizing Positives • Concept of Passion Length 3.5 hours51
PROCUREMENT101About this classProcurement involves the process of selecting vendors, establishing payment terms, strategicvetting, selection, the negotiation of contracts and actual purchasing of goods. Procurement isconcerned with acquiring (procuring) all the goods, services, and work that is vital to an organization.Procurement is, essentially, the overarching or umbrella term within which purchasing can be found.PrerequisitesN/AWho should attendEmployees who are Proxy Reconcilers in the Bank of America Works applicationWhat you will learnThis is a general training for all employees who interact with Procurement (fiscal, directors, managers,supervisors). The goal of the course is to inform employees of procurement processes andprocedures.Length2.0 hours 52
PROXY RECONCILER AND APPROVER TRAINING About this class This is a mandatory class for Proxy Reconcilers in the Bank of America Works application, covering the policies and procedures of the Purchasing Card Program. Prerequisites N/A Who should attend Employees who are Proxy Reconcilers in the Bank of America Works application What you will learn This course covers; how to sign off transactions; search for transactions; how to run reports; how to set preferences; and how to check real-time authorization logs. Note: Please bring a copy of the New Works Application Quick Reference Guide, which is located on the INet, Procurement page under Purchasing Card Information, with you to class. Length 2.0 hours53
PURCHASINGCARDTRAININGAbout this classThis is a mandatory class for all Cardholders prior to the issuance of a Purchasing Card, covering thepolicies and procedures of the Purchasing Card Program.PrerequisitesN/AWho should attendEmployees issued a purchasing cardWhat you will learnThis course covers; what is an infraction; what can and cannot be purchased; a checklist of requiredbackup documentation; and students must sign an Acknowledgment Form prior to receiving theirPurchasing Cards at the end of class.Note: Please bring a copy of the Purchasing Card procedures, which is located on the INet,Procurement page under Purchasing Card Information, with you to class.Length2.0 hours 54
SHATTERING YOUR TYPICAL CUSTOMER SERVICE About this class Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this course takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should. Prerequisites N/A Who should attend General Audiences, Team leaders, Supervisors, Managers, Aspiring leaders What you will learn Customer Service Doesn’t Come Naturally • Mutually Assured Dissatisfaction and Getting Beyond Broken • Conformity Is Contagious: Creating a Company Culture • Emotional Roadblocks: Helping Employees Overcome Length 3.5 hours55
UNDERSTANDINGCOMPENSATION &PERFORMANCEPAYAbout this classThis course explains the Manatee County compensation structure, in addition to teachingsupervisors/managers how to communicate our performance pay program.PrerequisitesN/AWho should attendSupervisors, Managers, Section Manager, ExecutivesWhat you will learnManatee County Compensation Structure • Communicating Pay for PerformanceLength3.5 hours 56
VALUINGDIVERSITY About this class Valuing diversity recognizes differences between people and acknowledges that these differences are a valued asset. Multicultural education is an important component of valuing diversity. It respects diversity while teaching all employees to become effective and inclusive. With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. Prerequisites N/A Who should attend General audiences, Team leaders, Supervisors, Managers, Aspiring leaders What you will learn Identify the key differences among culture • Learn different techniques for working in a culturally diverse organization • Recognize that different cultures view things differently and these divergent views can be mutually beneficial • Move cultural diversity forward through knowledge and understanding • Value cultural diversity as an effective leadership tool Length 3.5 hours57
WEBEOCAbout this classWebEOC is the Web-Enabled incident management system used by Manatee EOC for handling crisisinformation and emergency response.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnThis class will assist users on how to navigate through WebEOC’s tools, default set of boards, andhow they are implemented by Manatee County’s EOCLength50 minutes 58
WEBINAR59
BEHAVIORALBASEDINTERVIEWINGAbout this classMany interviewers believe this to be a more accurate way to measure a candidate than situationinterview questions, such as, “What would you do if…?” Research shows that behavioral interviewing is55% predictive of future on-the-job behavior, while traditional interviewing is only 10% accurate.PrerequisitesStudents should have a basic understanding of conducting an interview.Who should attendTeam leaders, Supervisors, Managers, aspiring leadersWhat you will learnTake the right steps to prepare for every interview • Create behaviorally anchored interview questions •Identify job related behavioral competencies • Avoid legally problematic questionsLength3.5 hours 60
ONLINE LEARNING61
EOC:Shelter OperationsTrainingAbout these coursesHurricane season will soon be upon us. During a county emergency, you may be asked to work at a shelter.Are you prepared? This online training course covers what to expect when working in a shelter.PrerequisitesN/AWho should attendEmployees who may be assigned shelter detail during an emergencyWhat you will learnUnderstand how shelters are managed • key areas in a shelter • organizing a shelter and how a shelter operatesLengthSelf-paced online learning 62
EOC: Temporary Sheltering Companion Animals About these courses Hurricane season will soon be upon us. During a county emergency, you may be asked to work at a pet friendly shelter. Are you prepared? This online training course covers what to expect when working with the temporary sheltering of companion animals in a pet friendly shelter. Prerequisites N/A Who should attend Employees who may be assigned pet friendly shelter detail during an emergency What you will learn Understand issues you may need to address when planning for an implementing temporary sheltering for companion animal species. Length Self-paced online learning63
EOC:Animal BehaviorCompanion AnimalsAbout these coursesHurricane season will soon be upon us. During a county emergency, you may be asked to work at a pet friendlyshelter. Are you prepared? This online training course covers animal behavior and restraint when working withthe temporary sheltering of animals in a pet friendly shelter.PrerequisitesN/AWho should attendEmployees who may be assigned pet friendly shelter detail during an emergencyWhat you will learnUnderstand basic animal behavior and the proper way to handle and restrain animals to reduce the risk of inuryto responders.LengthSelf-paced online learning 64
HIPPAHealth InsurancePortability andAccountability ActAbout these coursesWith more and more patient health information being stored digitally, health care organizations are benefitingfrom faster, easier and more accurate information sharing, which leads to improved health outcomes andhealthier people. Along with these gains in information-sharing efficiency, however, comes the risk that thisinformation can be misused. This growing concern over health data privacy and security makes compliancewith The Health Insurance Portability and Accountability Act, commonly known as HIPAA, more important thanever.PrerequisitesN/AWho should attendAny employee who handles patient health informationWhat you will learnThis training provides you with an over view of the HIPAA standards and an understanding of how they apply toyour job responsibilities and workplaceLengthSelf-paced online learning 65
IT:SecurityEssentialsAbout these coursesThis course introduces users to security issues that are commonly encountered in day-to-day business andpersonal activities. It is an excellent option for new-hire education and as a yearly refresher course.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnIdentify and avoid potential security ricks in the workplace • Staying safe in public places • Securing theworkplace • Securing corporate data and systems • working safely outside the officeLengthSelf-paced online learning 66
IT:Services PolicyAbout these coursesThis course introduces users to how Manatee County regulates the use of information technology resources.Due to the County’s reliance on information technology in supporting its business, it is required that this policybe understood and closely followed by all persons who access, use, operate, maintain, or otherwise supportthese County resources.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnGenerally Applicable Policies • License Agreements • Copyright • Privacy • Security Problems • Acceptable Use• Accounts and Authentication • Internet • Public Representations • Messaging (Email & Instant Messaging) •Signatures • Text MessagingLengthSelf-paced online learning 67
IT:Understanding PaymentCard Industry DataSecurity StandardAbout these coursesThe Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensurethat cardholder data is processed, stored, and transmitted in a safe and secure manner. Any organization thataccepts, processes, or transmits cardholder data must comply with PCI DSS requirements. This course helpsstaff better manage credit card data; understand PCI DSS requirements; securely handle records and accounts;and act upon security breaches.PrerequisitesN/AWho should attendAny employee who handles credit card informationWhat you will learnThis training will teach you about the Payment Card Industry (PCI) Data Security Standard (DSS) and bestpractices for protecting your customers’ credit card data.LengthSelf-paced online learning 68
LEADERSHIPACADEMY IIBLENDED LEARNINGAbout these coursesBlended learning is an approach to education that combines online educational materials and opportunities forinteraction online with traditional instructor classroom methods These online courses are used to reinforce thecontent taught in the Instructor Led Course Leadership Academy II.PrerequisitesLeadership Academy IWho should attendAll employees enrolled in Leadership Academy II are required to complete these courses as a part ofthe Leadership Academy II program.What you will learnEstablishing Your Identity as a Manager • Building Initial Rapport • Signaling Fairness and Integrity • AssertingYour Authority • Diversity and InclusionLengthSelf-paced online learning 69
MICROSOFT:Word Level 1About these coursesIn this course you will learn the essential skills needed to effectively use Microsoft® Word 2013. These skillsinclude formatting documents, including page setup, document themes, inserting headers and footers, pagenumbers and watermarks. This course also reviews how to customize document views, including the ribbonand quick access toolbar, adding meta-data, using the show/hide button, and recording and using macros.PrerequisitesN/AWho should attendAll EmployeesCoursesOpening Word • Understanding the Word interface • Changing the quick access toolbar • Navigating adocument • Getting Help • Using the mini toolbar • Using backstage view • Unpinning the ribbon • Workingwith the ribbon • Using compatibility mode • Using save as • Understanding File Formats • Pinning recentdocuments • Inserting text • Deleting text • Saving a file • Clarifying Mouse Pointers • Adding a blank page •Moving Text • Creating New Documents • Inserting Page Breaks • Adding a page border • Using the spelling andgrammar checker • Inserting section breaks • Changing Margins • Finding Data • Replacing Data • Using theRuler • Setting Ruler Tabs • Using Format Painter • Using Paragraph Borders • Show Formatting • Adding Bullets• Creating Numbered Lists • Aligning Text • Using Line Spacing • Changing Paragraph Spacing • Inserting PageNumbers • Creating Section Headers • Inserting a first page footerFormatThis self-paced bundle contains multiple modules and an assessment which requires a score of 80%or better for certification. 70
MICROSOFT:Word Level 2About these coursesIn this course you will learn how to perform advanced editing and formatting, create tables and charts, and usethe outline view and master documents and sub-documents. Create and manage indices and references, andadd and manage Quick Parts, including custom fields.PrerequisitesWord Level 1Who should attendStudents who wish to begin taking advantage of the higher-level functionality of Microsoft® Word 2013CoursesEmbedding a PDF in Word • Using Watermarks • Choosing a page color • Locking Track Changes • UsingSimple Markup View • Inserting and Deleting Comments • Inserting Footnotes and Endnotes • EditingFootnotes • Restricting Format • Using File Sharing Passwords • Inspecting Documents • Making DocumentsRead Only • Encrypting Documents • Restricting Edits • Removing Links • Creating Bookmarks • Removing aBookmark • Creating Cross References • Updating a Cross Reference • Generating References • RemovingCross References • Creating a New Style Set • Using the Style Inspector • Creating Styles from the Dialogue •Revealing Formats • Clearing Formatting • Choosing a Theme • Creating a Theme • Choosing a Style • AddingText Styles • Updating Styles • Removing Styles • Inserting a Chart • Formatting Charts • Inserting a Table •Resizing Columns and Rows • Converting Tables and Text • Changing Text Direction • Sorting Table Data •Creating Quick TablesFormatThis self-paced bundle contains multiple modules and an assessment which requires a score of 80%or better for certification. 71
MICROSOFT:PowerPointLevel 1About these coursesThis Microsoft PowerPoint training course aims to provide new PowerPoint users with the essentialsskills needed to create, edit and present professional looking presentations using text, tables,diagrams, charts and pictures as well as providing presentations tips.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnDefining PowerPoint Presentations • Exploring Backstage View • Using the Ribbon In PowerPoint • Using theQuick Access Toolbar • Using Contextual Tabs • Using Galleries • Using the Mini Toolbar • Opening Documents• Creating Presentations • Saving and Saving as • Setting Up Presenter View • Using Presenter View • Use SlideZooming • Adding Text • Sizing Text Boxes • Rotating Text Boxes • Moving Text Boxes • Add Clip Art • AdjustingClip Art • Adjusting Fill Color Lines • Working with 3D Objects • Merging Shapes • Applying SmartArt Styles• Choosing SmartArt Graphics • Working with SmartArt • Customizing the Ribbon • Add Effects to Images •Choosing a Picture Shape • Removing the Background from a Picture • Choosing a Picture Border • EmphasizeTables • Selecting Table Size • Choosing Table Styles • Changing Shading • Changing Borders • Set PresentationType • Choose your Slide Show Options • Hiding Slides for a Show • Using Rehearsed Timing • RecordingNarration • Edit Videos • Selecting Sounds • Using Sound OptionFormatThis self-paced bundle contains multiple modules and an assessment which requires a score of 80%or better for certification. 72
MICROSOFT:Excel Level 1About these coursesIf you’re new to Excel or are going to be using Excel in the future, you’ll need to understand thefundamentals. This course introduces you to the power of Microsoft Excel starting from thebeginning. You’ll learn how to open and close files, how to enter formula into a cell, build basic chartsand format a spreadsheet. You’ll learn how to use the most important features of Excel.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnUnderstanding the Excel Interface • Getting Help • Working with the Ribbon • Using the Quick Access Toolbar• Using the Mini Toolbar • Selecting Cells • Editing Cell Content • Using Copy and Paste • Using Cut andPaste • Using Find • Inserting and Deleting Rows • Inserting and Deleting Sheets • Inserting and DeletingColumns • Renaming Worksheets • Moving Worksheets • Creating a Workbook • Navigating a Worksheet •Saving a Workbook • Changing Margins • Specifying Orientation • Applying Font Attributes • Specifying CellFormats • Adding Borders • Applying Fill Color • Merging Cells • Unmerging Cells • Wrapping Text • ChangingCell Orientation • Modifying Cell Alignment • Freezing a Window • Splitting a Window • Using Basic FormulaOperators • Revising a Formula • Understanding Relative and Absolute • Using AutoSum • Using Flash Fill •Editing Links • Creating Links • Previewing Documents • Printing a Selection • Printing the Current Sheet • UsingPage Break PreviewFormatThis self-paced bundle contains multiple modules and an assessment which requires a score of 80%or better for certification. 73
MICROSOFT:Excel Level 2About these coursesIn this course you’ll learn create advanced workbooks and worksheets that can help deepen yourunderstanding of organizational intelligence. The ability to analyze massive amounts of data, extractactionable information from it, and present that information to decision makers is at the foundation ofa successful organization that is able to compete at a high level.PrerequisitesExcel Level 2Who should attendStudents who wish to begin taking advantage of the higher-level functionality of Microsoft® Excel 2013What you will learnAdding Text Boxes • Using SmartArt • Drawing Graphics • Inserting WordArt • Inserting Symbols • InsertingOnline Pictures • Using Sparklines • Protecting a Workbook • Using Timelines • Defining a PivotTable • Filteringa PivotTable • Exploring Charts • Printing Charts • Modifying a Data Range • Moving and Sizing Charts •Specifying the Data Series and Legend • Adding a Background Image • Saving a Template • Performing aVLOOKUP • Working with COUNTIF • Using SUM IF • Using the IF function • Evaluating Payments • Workingwith ROUND • Using TRANSPOSE Function • Using the Name Manager • Defining Names • Defining Ranges •Working with General Settings • Using the Function WizardFormatThis self-paced bundle contains multiple modules and an assessment which requires a score of 80%or better for certification. 74
MICROSOFT:Outlook 1About these coursesIn this course you will learn to manage your emails, calendar events, contacts and tasks. LearnOutlook’s most valuable communication tools and acquire handy tips and tricks that can be applied ina professional environment.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnMarking for Follow-Up • Setting Message Options • Adding Attachments • Editing Attachments • IgnoringConversations • Using Quick Steps • Managing Your Flood of Email • Requesting a Confirmation for a Message• Opening and Saving Attachments • Replying and Forwarding • Using Instant Search • Organizing Messages• Moving a Message • Saving a Message to a Windows Folder • Opening an Outlook Folder • Creating andDeleting Folders • Introduction to the Calendar • Setting Calendar Options • Creating and Editing PersonalAppointments • Setting Reminders for Appointments • Adding Holidays to your Calendar • Scheduling aMeeting • Creating a Recurring Meeting • Vacation and Out of Office for your Calendar • Creating a ModernMeeting • Setting the Status of an Appointment • Using the System Address Book • Searching for Names• Setting Address Book Options • Requesting Calendar Access • Printing a Calendar • Printing a Message •Introduction to Contacts and Using Views • Adding a ContactFormatThis self-paced bundle contains multiple modules and an assessment which requires a score of 80%or better for certification. 75
MICROSOFT:Windows 10About these coursesWindows 10 is the starting point for everything you will do from your PC. In this course you will beginyour journey on how to use Windows 10 more effectively.PrerequisitesN/AWho should attendEmployees using Windows 10What you will learnDisplay high contrast mode • Personalize your close-captioning settings • Display magnifier • Cortana’snotebook • Taskbar search basics • Cortana overview • Add favorite places • Set up Hey Cortana • Use askCortana online • Web search taskbar • Set a reminder • Customize the search box • Use Libraries • use FileExplorer • Move files • Create a zipped folder • Use Quick Access • Customize your start menu • Group Apps onthe start menu • App search by letter • Pin to the start menu • Tour the start menu • Troubleshoot OneDrive •Web Search Taskbar • Sneak a peek at the desktop • Clean up your desktop • Dock Windows side by side • SignoutFormatSelf-paced online learning 76
MANATEE COUNTYPOLICY ANDPROCEDURESAbout these coursesExcellence in government public service is attained, in part, through personnel systems that reflectmerit principles and sound administrative management. It is the intent of Manatee County’s Board ofCounty Commissioners that its Personnel Policies, Rules and Procedures Manual provide firm and cleardirection to its employees. To this end, every reasonable effort is made to protect the personal rights andprivileges of individual employees. In this course bundle, you will review 24 training modules that coverManatee County’s policies and procedures. At the completion of the 24 modules, you are required to pass a 50question exam, with a score of 80%, to successfully complete the course.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnClassification and Pay • PlanCode of Ethics • Discipline and Discharge • Drug-Free Workplace •Employee Complaint • Employment • Employee Performance Evaluation Policy • Holiday Policy • Leaves ofAbsence • Employee Recognition Program • Illegal Discrimination or Harassment • Personnel Files LaborManagement Relations • Non-Disciplinary Separations from County Employment • Outside Employment,Enterprise and Business • Pay, Hours of Work and Workweek • Probationary Period • Travel Time Policy •Uniform Policy • Vehicle Use Policy • Professional Development Policy • Workplace Violence and ThreatsLengthSelf-paced online learning 77
PAYSCALE TEAMPay forPerformanceTrainingAbout these coursesPay for performance occurs annually and this eLearning course will help ensure supervisors are prepared tomake informed pay decisions for their employees using the PayScale Team software.PrerequisitesN/AWho should attendAll SupervisorsWhat you will learnLogging into PayScale Team • PayScale Team Dashboard • Email Notification • Recommendation Percentage •Percentage Increase • budget Analysis • Leaving comments • Submitting Pay DecisionsLengthSelf-paced online learning 78
PREVENTING DISCRIMINATION AND HARRASMENT FOR EMPLOYEES About these courses This course covers important topics are discrimination and harassment as it applies to an employee at Manatee county. Prerequisites N/A Who should attend All Employees What you will learn Definitions of discrimination • Harassment and sexual harassment • Discrimination and harassment laws • Reasonable accommodation • Consequences of discrimination and harassment • Behaviors that lead to a hostile environment • Workplace bullying • Harassment and bullying via social media • Stopping and reporting harassment and discrimination Length Self-paced online learning79
PREVENTINGDISCRIMINATIONAND HARRASMENTFOR MANAGERSAbout these coursesCreating and maintaining a culture of mutual respect and dignity is central to your organization’s success.To achieve this you must commit to providing a workplace that is free from discrimination, harassment,bullying and retaliation. These types of workplace misconduct often lead to such negative consequencesas lowered employee productivity, diversion of organization resources, lost potential profits and reputationalharm. Experience shows that many claims of discrimination and harassment stem from well-meaning but ill-informed managers that don’t respond appropriately to events they either observe directly or that are broughtto them by a team member.PrerequisitesN/AWho should attendSupervisor, Managers, DirectorsWhat you will learnThe role of a manager/supervisor • Responding to complaints of discrimination or harassment • Theimportance of documentation • Internal investigations • Understanding and preventing retaliationLengthSelf-paced online learning 80
UNDERSTANDING PAYMENT CARD INDUSTRY DATA SECURITY STANDARD About these courses The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that cardholder data is processed, stored, and transmitted in a safe and secure manner. Any organization that accepts, processes, or transmits cardholder data must comply with PCI DSS requirements. Prerequisites N/A Who should attend Employees who handle credit card information What you will learn Better manage credit card data • understand PCI DSS requirements • securely handle records and accounts • and act upon security breaches Length Self-paced online learning81
SAFETYCOURSESAbout these coursesManatee County Government Safety courses are designed promote workplace safety and health and to makeworkers more knowledgeable about workplace hazards and their rights.PrerequisitesN/AWho should attendAll EmployeesWhat you will learnKnowledge and skills needed to do their work safely and avoid creating hazards that could place themselvesor others at risk • Awareness and understanding of workplace hazards and how to identify, report, and controlthem • Specialized training for when work involves unique hazardsLengthEach course runs between 15 minutes and 1 hourCoursesSee following pages 82
Back Safety For many employees, back injuries are something that “happens to the other person... not to me.” Yet four out of five people will experience some type of back problems during their lives. And many back injuries are caused by common activities experienced both on and off the job... such as lifting, climbing, reaching, etc. This course emphasizes the importance of overall back care, both at work and at home, including exercises and weight control. Approximately 30 Minutes Basic Electrical Safety Basic Electrical Safety in the Workplace course gives a basic understanding of electricity. There are different types of electricity or electrical energy; low voltage, high voltage, static electricity, alternating current, direct current, and so on. This course is designed to make you more aware of electrical safety. It’s important to understand how electricity works and preventing shocks. Approximately 15 Minutes Bloodborne Pathogens This course is designed to provide an understanding of bloodborne pathogens, modes of transmission and methods of prevention. Bloodborne pathogens training is required if you anticipate coming in contact with blood or other potentially infectious material as part of your job duties. Health care facilities require bloodborne pathogen training and exposure plan. In addition to health care facilities, industrial nurses, first aid providers, emergency responders can also be exposed to bloodborne pathogens and require training. Proper procedure in disposal of contaminated materials is discussed. Approximately 30 Minutes Bucket Truck Safety Bucket trucks are also known as aerial lift trucks. This equipment is used in every industry and comes with risks and hazards. Bucket trucks are used to elevate personnel to tasks above the ground. Serious injuries and deaths have occurred in construction, mining, tree trimming, public works and fire fighting. Common falls and electrocution are the hazards when operating this equipment. This course focuses on safe operation of the bucket truck. Approximately 15 Minutes83
Commercial Mower SafetyCommercial Mower Safety program focuses on the safety features of this equipment, maintenanceand accident prevention tips. The same, if not more caution should be exercised when operating amower as driving an automobile. The reason for the caution is quite obvious - mowers are dangerousif you don’t follow proper procedures and safety rules. When you do follow the rules, mowers aregreat labor saving devices and they are safe to use. Most safe operating rules and instructions applywhether you’re using a riding mower or a walk-behind mower.Approximately 15 MinutesForklift Operator SafetyThe Forklift Operator Training program reviews the engineering principles, safe operating proceduresand maintenance of forklifts. - A forklift operator’s job is to move material efficiently and quickly.Persons operating a forklift must be trained and authorized by the company before being assigned tooperate a forklift. It is important to understand the engineering principles of the forklift equipment.Speeding and violating safety procedures can result in damages and injuries.Approximately 30 MinutesHazardous Energy SourceThe purpose of lockout/tagout is to prevent machinery or equipment from unexpected startup orrelease of hazardous energy while machinery is being serviced. The lockout/tagout program does notinclude cord and plug connected equipment. This course can also be called Control of HazardousEnergy because when you lockout/tagout, the purpose is to control all hazardous energy of themachine or equipment. This course focuses on procedures for lockout/tagout with emphasis onsafety. Major requirement for anyone working with machinery and other processes.Approximately 30 MinutesHeat StressDuring summertime, the risk of heat illness or dying of over-exposure from the effects of heatbecomes greater. Workers whose jobs are outside are at risk as well as professional athletes. Thisprogram talks about heat cramps, heat exhaustion, heat stroke and prevention of these heat-relatedillnesses.Approximately 30 Minutes 84
Irrigation Safety This short training course is only part of your training. Your supervisor will provide additional training and will be able to answer any questions you may have about the job or about safety. This particular training course is designed to provide basic safety information relating to irrigation and irrigation pipes. This course is quite important because there have been injuries because workers did not know or they did not follow the safety rules when working around irrigation equipment. Approximately 15 Minutes Ladder Safety Landscape workers have a lot of responsibility maintaining parks, highways and other areas that provide enjoyment for a large number of people. They are also responsible for fire safety in these areas. The equipment, chemicals and techniques used can be hazardous. This course focuses on safety awareness in landscape maintenance. Approximately 15 Minutes Landscape Maintenance Safety Landscape workers have a lot of responsibility maintaining parks, highways and other areas that provide enjoyment for a large number of people. They are also responsible for fire safety in these areas. The equipment, chemicals and techniques used can be hazardous. This course focuses on safety awareness in landscape maintenance. Approximately 30 Minutes Personal Protective Equipment Personal Protective Equipment is protection from hazards in the workplace. There is always a need for personal protective equipment on many jobs performed in the workplace. Personal protective equipment is one of the best ways to protect your health and safety. There are eye, noise and chemical hazards in the workplace and it is in the best health interest to wear protection. This program will review the types of protective protection equipment that are available and their use with an emphasis on safety. Approximately 30 Minutes85
Restroom CleaningBuilding managers across the country really are missing out on an important chance to make a goodimpression. Fifty-percent of the publics complaints about buildings concern the upkeep of restrooms.There is an increase in public awareness of what one can get from dirty restrooms. The industry isworking hard to come up with better cleaning systems.This course covers types of cleaning tools, products and proper safety procedures.Approximately 30 MinutesSkid Steer SafetySkid steer equipment has become the number one workhorses for public works and construction.With trenchers, plows, grapples, buckets and hoes and hydraulic breakers as attachments, theirversatility is limitless. Manufacturers of this equipment include Bobcat, John Deere, CAT, and NewHolland to name a few. This equipment can stop on a dime, spin in circles, climb, dig and a variety ofother tasks. As interesting as they are to operate, there are potential risks to the operator and thoseworking around them. The primary reason for injuries lies with untrained workers. Operators must betrained and qualified to operate the skid steer.Approximately 30 MinutesSurviving an Active Shooter EventThe threat of an active shooter attack is rare but very real. We aim to eradicate the “It can’t happento me” mentality and change the way people everywhere respond to armed intruders. At ManateeCounty, we believe that individuals should be prepared for active shooter events and empoweredto make their own life-saving decisions. Once empowered to make their own life-saving decisions,individuals must be trained in proactive active shooter response options, rather than a passive,mandated, one-size-fits-all responseApproximately 15 Minutes 86
Suspicious Behavior The threat of an active shooter attack is rare but very real. We aim to eradicate the “It can’t happen to me” mentality and change the way people everywhere respond to armed intruders. At Manatee County, we believe that individuals should be prepared for active shooter events and empowered to make their own life-saving decisions. Once empowered to make their own life-saving decisions, individuals must be trained in proactive active shooter response options, rather than a passive, mandated, one-size-fits-all response Approximately 15 Minutes Taking Care of Equipment Janitorial equipment and supplies are expensive. It’s important to properly store, use, handle and maintain cleaning supplies and equipment. This course is about taking care of your equipment and using the appropriate materials for the job to reduce waste and costs. Approximately 15 Minutes87
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DEFINITIONS& TERMSPracticeTraining techniques in which learners actively perform behaviors, practice interactions, communicatefor a desired outcome, and/or solve a dynamic problem. Practice sessions reinforce learning and helppeople apply new information, skills, and techniques.TechnicalTechnical: Of, relating to, or derived from a technique; having special skill or practical knowledgeespecially in a mechanical or scientific field and/or used in or peculiar to a specific field or profession;belonging or relating to a particular subject; of, relating to, or involving the practical, mechanical, orindustrial arts or the applied sciences.Web Based Training (WBT)Web-based training, also known as e learning, is anywhere, anytime instruction delivered via theinternet or a corporate intranet to browser-equipped learners. There are two primary models of web-based instruction: synchronous (instructor-facilitated) and asynchronous (self-directed, self-paced.)Instruction can be delivered by a combination of static methods (learning portals, hyper-linked pages,screen cam tutorials, streaming audio/video, and live web broadcasts) and interactive methods(threaded discussions, chats, and desktop video conferencing.)PerformanceWork completed in terms of employment; the execution or accomplishment of work, acts, or behavior,which is measurable.Instructor Led Training (ILT)ILT (instructor-led training) usually refers to traditional classroom training in which an instructorteaches course to a room of learners. The term is used synonymously with on-site training andclassroom training. 89
LearningLearning: A cognitive and/or physical process in which a person assimilates information andtemporarily or permanently acquires or improves skills, knowledge, behaviors, and/or attitudes.Blended LearningBlended learning is a learning approach that includes the use of appropriate combinations ofinformation technologies including videoconferencing, audio conferencing, Internet, CD-ROM, andother media, combined with appropriate learning technologies, on-site facilitated activities and stronglearner support systemsCertificationCertification is the awarding of a credential acknowledging that an individual has demonstrated proofof a minimum level of knowledge or competence, as defined by a professional standardsorganization. Professional certification can be used as a screening tool and as verification of anindividual’s skills or knowledge.E-LearningE-learning (electronic learning) covers a wide set of applications and processes, such as web-basedlearning, computer-based learning, virtual classrooms and digital collaboration. It includes the deliveryof content via the internet, intranet/extranet (LAN/WAN), audio- and videotape, satellite broadcast,interactive TV, CD-ROM, and more.Learning Management System (LMS)A learning management system (LMS) is a software application or web-based technology used toplan, implement, and assess a specific learning process. Typically, an LMS provides an instructor witha way to create and deliver content, monitor student participation and assess student performance.OrientationNew team member orientation is the process utilized for welcoming a new team member into anorganization. Generally, it contains information about safety, the work environment, the new jobdescription, benefits and eligibility, company culture, company history, the organization chart andother relevant information critical to working in the new company. 90
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