QTECH PLUS

THE QUEUE TECHNOLOGY INTEGRATORS“WE CAN ONLY IMPROVE - WHAT WE CAN MEASURE”. Why Wait... Eliminate Queue www.QTech-Plus.com Powered by: Devaj.Co

OverviewCustomer Service oriented companies and institutions frequently face the problem of lengthyqueues and unpredictable waiting time causing tension among both customers and employeeswhich result in efficiency decline.Making customers wait in line means you lose business. Happy customers stay and buy. Unhappycustomers don’t.QTECH is an advance innovative integrated, cost effective and flexible Queue Management Solutionwhich can easily be tailored to manage queues. Counter -1 Counter -2 Counter -3 1 205 205 312 574 Manager1 - User Interaction 2 - Waiting Hall Counter -1 4 - Management 3 - Service AreaQTECH - Application AreaBanks Hospitals Telecom Service Education Business Centers & Clinics Centers Institutions & OfficesGovt. Agencies Exhibition Cinemas Shopping Travel Agencies & Embassies Centers & Theaters Malls

OverviewQTECH - ImprovesProductivity Sales Organization’s Customer Care Structure Quality Quality of Distribution of Management Brand ImageEmployees Work Workload Fairly ControlQTECH - ReducesCustomer Flow Long Physical The Sense of Cost of Providing Queues Waiting ServicesQTECH - Impact Helps to Keep Customers Satisfied & Happy..!!

SolutionQTECH - Consumer KIOSKDesigned to be used from a touch-screen kiosk, QTECH Consumer Kiosk lets yourcustomers join your lines by following simple instructions on an easy-to-use graphicaldisplay. Interactive Touch Screen LCD (HD Display) Configurable ticket text language (Urdu/English) Customizable Kiosk logo for branding Thermal printer ticket slip No wiring/plug & play Easy to operate & manage Available in multiple colors Slim & elegant design Easily integrated Low power consuming LAN/Wi-Fi technologyQTECH - Central DisplaysThe QTECH Central Displays keep updated your lines in real time with customized counter displaysmultiple queue numbers and counter numbers with voice calling. Showing preloaded videos for brandpromotion. Three digits multiple counters/LED displays Configurable voice calling language (Urdu/English) Brand promotions and advertisements facility Centralized monitoring control Centralized messages/feeds Supports multiple media formats LAN/Wi-Fi technologyQTECH - Ticket Calling UnitsThe QTECH Ticket Calling units display the counter calling numbers with providing the facilitations, youcan call the ticket number via windows, laptop, tablet and mobile phones. Windows & android based application Attractive GUI & easy to use Controls and shows the status of tickets Served Missed, Repeat, Pending and Transfer Ticket options Shows the remaining queue length Configurable from main server Company branding facility LAN/Wi-Fi technology

SolutionQTECH - Counter Ticket DisplayState of the art wall or ceiling mounted QTECH Counter Ticket display. Wall or ceiling mounted counter displays High intensity numeric display Display functional/department name option Company branding facility Configurable from main server Wide viewing angle LAN/Wi-Fi technologyQTECH - Server Central server Dash board available Counter creation User creation Password protection Multi level authorization Connectivity testing and trouble shooting Complete printer settings Complete tablet settings Wireless communication (Wi-Fi technology) Upload data on web portal Comprehensive reportsQTECH - Reporting SystemMore advanced and comprehensive state of the art QTECH Reporting System enables you to generateyour own professional Key Performance Indicator (KPI) reports. Queue statistics, service reports, and staffperformance information will be always within your reach for faster and more precise decision making. Web & Cloud based reporting system Comprehensive reports presented in tabular and graphical formats Shows organization performance (employee, group, branch, and zone wise) Reports viewed in Shift, daily, weekly, monthly and yearly basis

SolutionQTECH - Reporting SystemReports Branch comparison reports Operator summary reports Detail reports exception detailReport Filtration City Region Branch Counter type Ticket status Counter agents Report type Order by (date/time/agent) Sort order (ascending/descending)Web Portal Branch creation branch user creation Counter type creation central control Panel Tablet layout design Crystal reportsReal Time Monitoring Today in branch Branch summary Severed/Missed summary Counter status summary Operator status summary Category status summary Waiting ticket summary Wait time/service level graph Complete date/time selection

Flow DiagramQTECH - System Network Diagram Counter Display - 1 Counter Display - 2Central Display Ticket Calling LAN / Wifi NetworkKIOSK with Printer Server Customer Feedback Reports

TM Customer Feedback (CFU)QTECH - CFU Measure customer response inreal time from a central point for quick actionsby the decision makers.QTECH - CFU Benefits SMART CLOUD BASED PHONE/TABLETS GET IN TOUCH Live dashboard on mobile / WITH CUSTOMER Smart phones & tablet tablet / web based solution Graphical reports Owner & decision Branding facility Text PDF reports maker gets directly in User friendly interface Customized reports touch with customer instantaneously COST EFFECTIVE NO HARDWARE EASY TO SETUP Small monthly service charge The businesses don't Create your own questions No installation cost need to install servers with smiles via web Satisfied customer etc or hire IT resource Updated automatically Kiosk are optional Download the app from cloudQTECH - CFU Reports

TMDigital Display SolutionsThe Best Choice For Reaching Your AudiencesQTECH Digital Display Solutions allows businesses to show vital information to theircustomers besides entertaining them through high definition videos etc.QTECH - Digital Display Benefits Centralized monitoring /control Centralized messages/feeds High definition videos & images Cost effective solution for advertisement Branding facility Easy to setupQTECH - Digital Display Features Design – Company branding Business – ROI, revenue, corporate image Hardware – Displays, wall mounts, players Operations – Installation, network, mainte- Software - Scheduling, control nance, service & support Connectivity – wired/wireless Content – Media, advertising, marketing

Some Valued Clients Jeddah - KSAQatar QTECH GLOBAL Powered By: UAE - KSA - QATAR - CANADA - USA www.Devaj.co QTECH NATIONAL KARACHI - LAHORE - ISLAMABAD - PESHAWAR QTECH HEAD OFFICE - KARACHI 34 - A/2, 1ST FLOOR, OPP. BEACH LUXURY HOTEL. LALAZAR, Off M.T KHAN ROAD KARACHI - PAKISTAN TEL: +92 21 35641952, 35610277, 35610763 FAX: +92 21 35610774 QTECH OFFICE - ISLAMABAD PLAZA 4, ALI HEIGHTS JINNAH BOULEVARD SECTOR ‘E’ PHASE II DHA ISLAMABAD - PAKISTAN TEL: +92 51 5419230 - 31 FAX: +92 51 5419232WEB: WWW.QTECH-PLUS.COM SUPPORT: + 92 213 5610429EMAIL US: [email protected] E-MAIL: [email protected]