QTECH PLUS

THE QUEUE TECHNOLOGY INTEGRATORS “WE CAN ONLY IMPROVE - WHAT WE CAN MEASURE”. Why Wait... Eliminate Queue www.QTech-Plus.comww.QTech-Plus.com w P Powered by: Devaj.Coowered by: Devaj.Co

Overview Customer Service oriented companies and institutions frequently face the problem of lengthy queues and unpredictable waiting time causing tension among both customers and employees which result in efficiency decline. Making customers wait in line means you lose business. Happy customers stay and buy. Unhappy customers don’t. QTECH is an advance innovative integrated, cost effective and flexible Queue Management Solution which can easily be tailored to manage queues. Counter -1 Counter -2 Counter -3 205 312 574 1 205 Manager Counter -1 1 - User Interaction 2 - Waiting Hall 3 - Service Area 4 - Management QTECH - Application Area Banks Hospitals Telecom Service Education Business Centers & Clinics Centers Institutions & Offices Govt. Agencies Exhibition Cinemas Shopping Travel Agencies & Embassies Centers & Theaters Malls

Overview QTECH - Improves Customer Care stomer Care Organization’s Cu Productivity Sales Structure Quality Qu Quality of ality of Distribution of bution of Management gement Brand Imaged I Distri Mana B Employees Work Workload Fairly Control QTECH - Reduces Long Physical ng Physical Lo T C The Sense of he Sense of Cost of Providing ost of Providing Customer Flow Queues Waiting Services QTECH - Impact Helps to Keep Customers Satisfied & Happy..!!

Solution QTECH - Consumer KIOSK Designed to be used from a touch-screen kiosk, QTECH Consumer Kiosk lets your customers join your lines by following simple instructions on an easy-to-use graphical display. Interactive Touch Screen LCD (HD Display) Configurable ticket text language (Urdu/English) Customizable Kiosk logo for branding Thermal printer ticket slip No wiring/plug & play Easy to operate & manage Available in multiple colors Slim & elegant design Easily integrated Low power consuming LAN/Wi-Fi technology QTECH - Central Displays The QTECH Central Displays keep updated your lines in real time with customized counter displays multiple queue numbers and counter numbers with voice calling. Showing preloaded videos for brand promotion. Three digits multiple counters/LED displays Configurable voice calling language (Urdu/English) Brand promotions and advertisements facility Centralized monitoring control Centralized messages/feeds Supports multiple media formats LAN/Wi-Fi technology QTECH - Ticket Calling Units The QTECH Ticket Calling units display the counter calling numbers with providing the facilitations, you can call the ticket number via windows, laptop, tablet and mobile phones. Windows & android based application Attractive GUI & easy to use Controls and shows the status of tickets Served Missed, Repeat, Pending and Transfer Ticket options Shows the remaining queue length Configurable from main server Company branding facility LAN/Wi-Fi technology

Solution QTECH - Counter Ticket Display State of the art wall or ceiling mounted QTECH Counter Ticket display. Wall or ceiling mounted counter displays High intensity numeric display Display functional/department name option Company branding facility Configurable from main server Wide viewing angle LAN/Wi-Fi technology QTECH - Server Central server Dash board available Counter creation User creation Password protection Multi level authorization Connectivity testing and trouble shooting Complete printer settings Complete tablet settings Wireless communication (Wi-Fi technology) Upload data on web portal Comprehensive reports QTECH - Reporting System More advanced and comprehensive state of the art QTECH Reporting System enables you to generate your own professional Key Performance Indicator (KPI) reports. Queue statistics, service reports, and staff performance information will be always within your reach for faster and more precise decision making. Web & Cloud based reporting system Comprehensive reports presented in tabular and graphical formats Shows organization performance (employee, group, branch, and zone wise) Reports viewed in Shift, daily, weekly, monthly and yearly basis

Solution QTECH - Reporting SystemECH - Reporting System Reports orts Branch comparison reports Operator summary reports Detail reports exception detail Report Filtration port Filtration City Region Branch Counter type Ticket status Counter agents Report type Order by (date/time/agent) Sort order (ascending/descending) Web Portal b Portal Branch creation branch user creation Counter type creation central control Panel Tablet layout design Crystal reports Real Time Monitoring Today in branch day in branch Branch summary anch summary Severed/Missed summary vered/Missed summary ounter status summary Counter status summary perator status summary Operator status summary Category status summary tegory status summary aiting ticket summary Waiting ticket summary ait time/service level graph Wait time/service level graph omplete date/time selection Complete date/time selection

Flow Diagram QTECH - System Network Diagram Counter Display - 1 Counter Display - 2 Central Display Ticket Calling LAN / Wifi Network KIOSK with Printer Server Cu Customer Feedbacksts Reports Cu

TM Customer Feedback (CFU) QTECH - CFU Measure customer response in real time from a central point for quick actions by the decision makers. QTECH - CFU Benefits GET IN TOUCH SMART CLOUD BASED WITH CUSTOMER PHONE/TABLETS Owner & decision n Smart phones & tablet & tablet Live dashboard on mobile / on mobile / maker gets directly in ly in based solution tablet / web touch with customer Branding facility Graphical reports instantaneously User friendly interface Text PDF reports Customized reports NO HARDWARE EASY TO SETUP COST EFFECTIVE The businesses don't on't Create your own questions questions Small monthly service y service need to install servers with smiles via web charge etc or hire IT resource Updated automatically No installation cost Kiosk are optional Download the app from Satisfied customer cloud QTECH - CFU Reports

TM Digital Display Solutions The Best Choice For Reaching Your Audiences QTECH Digital Display Solutions allows businesses to show vital information to their Display Solutions allows businesses to show vital informatio customers besides entertaining them through high definition videos etc. QTECH - Digital Display Benefits High definition videos & images Centralized monitoring /control Branding facility Centralized messages/feeds Easy to setup Cost effective solution for advertisement QTECH - Digital Display Features Hardware – Displays, wall mounts, players Design – Company branding Software - Scheduling, control Business – ROI, revenue, corporate image Connectivity – wired/wireless Operations – Installation, network, mainte- Content – Media, advertising, marketing nance, service & support

Some Valued Clients Jeddah - KSA Qatar QTECH GLOBAL UAE - KSA - QATAR - CANADA - USA QTECH NATIONALTECH NATIONAL Q KARACHI - LAHORE - ISLAMABAD - PESHAWAR Powered By: QTECH HEAD OFFICE - KARACHI 34 - A/2, 1ST FLOOR, OPP. BEACH LUXURY HOTEL. LALAZAR, Off M.T KHAN ROAD KARACHI - PAKISTAN TEL: +92 21 35641952, 35610277, 35610763 FAX: +92 21 35610774 www.Devaj.co QTECH OFFICE - ISLAMABAD PLAZA 4, ALI HEIGHTS JINNAH BOULEVARD SECTOR ‘E’ PHASE II DHA ISLAMABAD - PAKISTAN TEL: +92 51 5419230 - 31 FAX: +92 51 5419232 WEB: WWW.QTECH-PLUS.COM SUPPORT: + 92 213 5610429 EMAIL US: [email protected] E-MAIL: [email protected]