Filinvest - Property Buying Guide UK

PROPERTY BUYINGHANDBOOKFOR UK BUYERS





© Matell Liamson, 2015 | Filinvest Cares UK, Ltd.The information on this guide is based on existing policies and pro-cedures, which may be subject to change. For advice and queriesregarding your account, please call the Filinvest UK toll free line at:0808 234 0185 or email: servicedesk@filinvestland.com.Photos courtesy of Filinvest Land Inc. and Filinvest Alabang, Inc.Filinvest Cares UK119-A Earls Court RoadLondon, SW5 9RLwww.filinvestinternational.com iii

TOPICS I. Welcome to Filinvest i. Reasons to Invest ii. Filinvest: Your Investment Partner iii.Filinvest International iv.Getting Started II. Payments i. Paying via Bills Payment Facility ii. Paying via Ordinary Remittances iii. Reporting your Payment III. Financing Guide i. In-House Financing ii. Bank Financing iii. Special Payment Terms IV. After Sales Support & Turn Over i. Overview ii. Site Visits and Tripping Requests iii.Turn Over Guide iv.Customer Care and Assistance v. Getting in Touch V. Property Management i. Fees and Dues ii. Design and Furnishing iii. Leasing iv

3WELCOME HOMECongratulations and welcome to Filinvest.You have just made a life-changing deci-sion by investing in property as a poten-tial business or a future home.Enjoy the rewards of investing with a com-pany with over 60 years of experienceand expertise in building the Filipinodream.

REASONS TO THE IMPORTANCE OF INVESTMENTINVEST We all have different reasons for investing: it can be for our per- sonal need - to provide a home for our families, or to start a busi- ness by generating income through rentals. Whatever your purpose, always keep it in mind and let it serve as a reminder for you to keep going! “Real estate cannot be lost or stolen, nor can it be carried away. Purchased with common sense, paid for in full, and managed with reasonable care, it is about the safest investment in the world.” - Franklin D. Roosevelt 6

GOOD REASONS TO INVESTWe all have different reasons for investing: it canbe for personal reasons – to provide a home forour families; or it can be for business/entrepreneurial reasons – to generate income byrenting out your property.Whatever your purpose, always keep it in mindand let it serve as a reminder for you to keep go-ing!• FORCED SAVINGSHaving an investment forces you to save andmanage your finances well! Keep in mind thathaving an investment entails commitment, goodfinancial management, and often, a lifestylechange. If this is your first investment, be pre-pared to cut back on some expenditures andluxuries. Think long term - preparation is key.• HIGH APPRECIATION VALUE FILINVEST: YOUR INVESTMENT PARTNERAppreciation refers to increase in value of a prop- 60 YEARS OF BUILDING CITIES AND LAND-erty. Properties in the Philippines are at an all- MARKStime high when it comes to appreciation value!Watch the value of your home increase its value The name Filinvest has become synonymousyears from now when you start investing today. with property development. From humble begin- nings over half a century ago, it has diversified• RENTAL POTENTIAL into a full-range property developer with strate- gic interests in high-growth industries.Because of the rise of mega-cities all over thePhilippines such as Manila, more and more peo- Driven by its commitment to building the Filipinople are looking to rent to be closer to their work- dream, Filinvest has built homes for over 135,000place, schools, and family. families. With each new endeavor, the company continues to fulfill the Filipino dream, making it possible for Filipinos to acquire their first home, a lasting legacy or their most desired lifestyle. Visit: www.filinvest.com.ph 7

FILINVEST INTERNATIONALIn 2007, the Filinvest International sales team Join our growing network ofstarted operations in Milan, Italy, and eventually entrepreneurs and investorsexpanded operations throughout the whole ofEurope, Asia, Middle East, USA, and Canada. around the world!From our humble beginnings, we started our mis-sion to help thousands of overseas Filipinos have If you have the dedication, focus, and thea happy home and promote a sustainable future commitment to be financially free, plus passionthrough sound real estate investments. for helping others - we are looking for YOU.We also partner with strong and vibrant Filipino Fulfill a MISSION – With Filinvest, help make acommunities in different countries around the difference in the lives of fellow Filipinos throughworld to promote a positive well-being and love sound investment and quality homes.for family and country. Achieve MILESTONES – Make a careerFilinvest International’s flagship campaign is the breakthrough and build your own business withFilipino Investors Movement. More than just a Filinvest!sales group, our social conscience and love forcountry inspired us to help our fellow kababay- Make MILLIONS – Filinvest has produced 200ans rise out of poverty through financial literacy millionaires in just five years.and entrepreneurship programs. Call us today!With the support of President Aquino and the Get in touch:thousands of Filinvestors around the world, theFilipino Investors Movement aims to make a long Filinvest UKlasting contribution to our country’s nation build- 0207 244 0134ing. www.filinvestinternational.comVisit: www.filinvestinternational.com 8

GETTING When you buy a Filinvest property, your international sales agent will as-STARTED sist you from choosing a property to advising you with a financing scheme that fits your needs and requirements. Your international sales agent will also assist you in setting up your payments and completing your documentary requirements. When you reserve a property, you should receive: - Copy of the project site, building floor plan, and lay out - Sample computation sheet - Copy of your Purchase Application Form 9

- Links to our website and other information Welcome letter. This letter officially welcomes about your chosen property you to Filinvest, with your complete property de- tails and account information.Upon payment of your reservation fee, your inter-national sales agent will assist you with the follow- Purchase Information Sheet. This importanting: document serves as your payment schedule and reference for payment. It also indicates your con-1. COMPLETING YOUR DOCUMENTARY tract number, which will serve as your reference REQUIREMENTS for all Filinvest transactions.It is important to complete your documentary re- Buyer’s log in. This document contains yourquirements to prevent delays in turn overs or title log-in details when checking your online accountprocessing. Aside from filling out the necessary at the Filinvest International website. Go to:forms, we will ask you for the following: www.filinvestinternational.com and click client’s log in at the top right portion of the page.• If you are single: copy of your passport, certifi- When you log in, you will be able to view your ac- cate of employment count details, payment information sheet, and payment history. If you need assistance in ac-• If you are married: copy of your and your cessing this feature, you can seek help from your spouse’s passport with signature, marriage cer- Filinvest agent. tificate, certificate of employment• If you are divorced/annulled/legally sepa- rated: copy of your passport, divorce/ annulment papers, certificate of employment• If you are widow/widower: copy of your pass- port, death certificate of spouse, certificate of employment2. RECEIVING YOUR WELCOME PACKAfter your account has been booked and yourchosen unit has been booked under yourname, you will receive your welcome pack fromFilinvest head office in Manila by email.Your welcome pack includes: 10

3. CONTRACT DOCUMENTS IMPORTANT CONTRACT DOCUMENTS AND NOTES ON WHAT YOU’RE SIGNINGAfter receiving your welcome pack or shortly af-ter your first downpayment, your Filinvest agent Contract to Sellwill ask you to sign your contract documents. Deed executed between the Seller (Developer) and the buyer of any particular subdivision orContract documents are legal documents that condominium. It states that a sale exists and bothshow your agreement with your property devel- parties agree to sell and buy the property, subject tooper about the sale. These are necessary to pre- the terms and conditions set forth.pare the title and process the turn over of yourproperty. A notarized copy of the contract is Deed of Absolute Sale with Real Estate Mortgagemade available to buyers once the contract has A buyer/mortgagor has applied to borrow funds frombeen processed at Filinvest head office in Ma- the seller/mortgagee while the seller/mortgagee isnila. willing to lend funds to the buyer/mortgagor to finance the purchase of the property as subject toTo request a copy of your notarized Contract the terms and conditions.to Sell (CTS), please email:servicedesk@filinvestland.com. Deed of Real Estate Mortgage A buyer/mortgagor has applied to borrow funds from the mortgagee while the mortgagee is willing to lend funds to the buyer/mortgagor to finance the purchase of the property as subject to the terms and conditions Deed of Absolute Sale A type of deed where the seller (FLI) guarantees that it holds a clear title to a piece of real estate and has a right to sell it to the buyer Deed of Assignment of Rights to Limited Common Areas Deed executed between the Assignor (Developer) and the Assignee (Buyer) where the Assignor has agreed to assign the Assignee the exclusive right to use, enjoy, and possess the certain limited common areas in the project. Promissory Note It is a note of promise to pay to the order of FLI the amount due Proxy Letter A letter authorizing the FLI representative in case of non-attendance at all regular and special meetings as organized by the Subdivision or Condominium home owners / corp. association 11



4PAYMENTSFind out the different payment methods andprocedures when paying for yourFilinvest property.

1. Paying via Bills Payment Facility Bills Payment in the UKWhether you are abroad or in the Philippines, it Metro Remittance UKis important to pay via the bills payment facility 12 Kensington Church Streetto automatically identify your payment in the Fil-invest system. London, W8 4EP (44) 207 368 4490Through your contract policy number (also [email protected] ‘subscriber’s number), we will be able totrack your payments easily and automatically. If you are residing in the UK, you can pay via bills payment through Metro Remittance UK.Your contract number can be found in your Pur-chase Information Sheet (which is included in To register:your welcome pack), usually comprised of 19digits. If paying via Metro Bank (Metro Remit- If you are paying for the first time, fill up Metro’s registration form.tance UK, the last 11-digits of your contractnumber is acceptable. Under the beneficiary section, write ‘Filinvest Land Inc.’ and your corresponding contract policy number. Submit the form along with aYour Filinvest agent will help you identify your photocopy of your passport and proof of address and email it to:contract number. [email protected]. You can also seek assistance from your Filinvest agent in sending your registration details to Metro Rem.See the example below: To pay in person:Once you have identified your contract numberin your Purchase Information Sheet, you can Once you have registered, you can pay over the counter at the Metronow send your monthly payments via our bills Remittance UK office. Check your receipt to validate the amount paidpayment partners abroad, or, if you are in the and accuracy of the contract number. Keep all your receipt copiesPhilippines, through most Philippine banks with for your future reference.the bills payment facility. Nearest buses: 328, 74Note: Please check your Purchase Information Nearest tube station: High Street KensingtonSheet for your payment schedule. We highly en-courage clients to pay on time to avoid penal- To pay via online banking or direct bank deposit:ties. Call the Metro Rem office for the daily exchange rate. Pay the amount equivalent to your monthly downpayment or amortization and add the remittance charge of GBP 6. Once you are ready to transfer from your online bank account or pay by direct bank deposit, you may refer to any of Metro Rem’s bank details below: Account Name: Metro Remittance UK Reference: FLI (your last name) (for example, FLI Dela Cruz, Juan) Barclays Account Number: 4052-8056 Sort Code: 20-06-05 NatWest Account Number: 1000-1468 Sort Code: 60-00-04 RBS Account Number: 0665-0640 Sort Code: 12-24-81 Once you have transferred the payment to any of their bank accounts above, call or email the Metro Rem office to report your deposit, with instructions to pay Filinvest Land Inc. A copy of your receipt will be emailed to you. If you wish to pay via standing order or direct debit, call the Metro Rem office or ask assistance from your Filinvest agent. 14

2. If you are in the Philippines, or wish to pay Alternatively, if you wish to submit post-datedwith the help of your relatives based in the cheques (PDCs) to pay for your unit, you or yourPhilippines representative can submit it directly (in person) to Filinvest head office. Note that only chequesYou can pay via the bills payment facility in any issued by Philippine banks are accepted.of the following Philippine banks: If you are paying via any of these methods, youEast West Bank will directly be given an official receipt and ac- knowledgment.BDO Should the payment fail to register in your onlineMetro Bank account, email your receipt or send an inquiry to: servicedesk@filinvestland.com. You can alsoPNB send your payment through your buyer’s kiosk (please refer to page 13).Simply pop in at any branch of these banks anddo the following:1. Request for the BILLS PAYMENT SLIP BILLS PAYMENT SLIP2. Under ‘Company Name’, write: FILINVEST LAND INC.3. Under ‘Subscriber Account Number’, write your contract number in Filinvest.4. Under ‘Subscriber’s Name’, write the name of the principal buyer5. Submit the bills payment slip with your pay- ment over the counter and keep a copy of your receipt for your records.You can monitor your buyer’s log in within thenext 7 days to check if your payment has beenrecorded.Over the counter payments and PDCsYou or your representative can directly pay overthe counter at the Filinvest head office cashier. 15

3. Paying via ordinary remittances FILINVEST BANK ACCOUNTSWe highly encourage paying via bills payment Account name: Filinvest Land Inc.to ensure that your payments are identified. Bank Branch Account numberHowever, in cases where your country of resi- BDO Blumentritt 255-001579-3dence does not have an available bills pay- Metro Bank Addition Hills 284-7-284804631ment facility, you may pay through any of your East West Bank Ayala Avenue,trusted remittance centers. Makati City 090-2004971 RCBC Shaw Blvd,You may remit your payment to any of Filin- PNB Mandaluyong 005-27-500114-9vest’s bank accounts in the list provided in this Mandaluyong 245-831025-7section. Please check carefully when provid-ing the said details to your remittance center to We are unable to identify and record your remit-avoid possible issues (wrong account info, re- tance payment unless we receive a copy of theturned remittance, etc).Once you have remitted your payments to receipt.Filinvest, it is important to notify us that youhave paid. To inform us about your payment and to send your receipt, please refer to the next section for a detailed guide. 16

REPORTING To inform us about your payment, log-in to your buyer’s kiosk at the Filinvest In-YOUR ternational website.PAYMENT Click ‘Remitted payments? Tell Filinvest’ and a payment advice form will ap- pear (see below). Fill in the required fields, referring to your remittance receipt for details. Please ensure accuracy of the payment details as indicated in your receipt to help us track and identify your payment. You can also scan and email a clear copy of your remittance receipt and send it to: servicedesk@filinvestland.com. Please include your details such as: name, project details, and contract number. You should receive an email within the next few days confirming that your re- ceipt has been received and acknowledged. Your payment history should be updated within the next 7-10 working days. 17



5FINANCING GUIDEThis section will guide you in choosing a financingoption for your investment.Whether you choose in-house, bank financing, orany of our special payment terms, we will give youhelpful advice so you can find a financing termthat is suited for you.

1. IN-HOUSE With in-house financing, investing becomes easier and hassle-FINANCING free as Filinvest can directly offer you a loan to finance your prop- erty. In-house financing makes loan application and processing easier and faster compared to taking a loan from third-party lenders. Ap- plying for in-house financing is straightforward and automatically assessed upon submission of completing booking requirements, at no cost. 20

Clients also benefit from fixed interest rates and friendly terms, plus a mortgage redemption insurance (MRI) for your protection. Maximum loan term under in-house financing is 10 years. All payments will continue to be paid to Filinvest directly and will reflect in your buyer’s online kiosk. Check with your Filinvest agent for the latest in-house financing interest rates and current promotions for international clients.2. BANK Banks in the Philippines can typically offer competitive and low interestFINANCING rates, with varying degrees of flexibility on the loan terms. Most Philippine banks also offer longer loan terms (up to 15-25 years term available depending on the bank), so you can pay lower monthly amortizations. 21

Applying for a bank loan to finance your property takes some preparation as banks usuallyask for more documents and may charge processing fees.International clients applying for bank loans to finance their property investments are alsorequired by banks to appoint a representative in the Philippines who can sign the loan docu-ments in their behalf.Some of the most common or initial requirements of banks for international clients are: Common Requirements Notes 6 mos recent payslips (if employed) or proof of For principal buyer/spouse/co-owner income For principal buyer/spouse/co-ownerCertificate of Employment with indicated salary (forself-employed buyers, ask your preferred bank/s for their specific requirements) Passport/s For principal buyer/spouse/co-owner. Submit a copyMarriage Certificate/Divorce/Annulment of the info page of the passport/s. For naturalized citizens - some banks may ask for a copy of your Certificate of Naturalization For buyers who are married/divorced/annulled.If you are divorced or annulled, contact your bank officer for more information. Please provide information on your representative’s name, address, contact number, and email address.Details of appointed representative in the Philippines Your representative should ideally be related to you. (called Attorney-in fact or AIF) Banks may also coordinate with your representative regarding your application.Consularized Special Power of Attorney When the bank has approved your loan application, you will be asked to execute an SPA for your representative in the Philippines and have it consularized by the Philippine Embassy or consulate in your area. Notes: (1) Banks may ask for more requirements, depending on their individual assessment of your application. (2) The requirements above are for Filipino citizens abroad, or for natural-born Filipinos whohave acquired foreign citizenship. (3) Banks may do a credit check/investigation on your profile, or imposespecific conditions depending on individual assessment of your application. Please inquire from the bank’s account officer for more information. 22

Once you have prepared the necessary docu- Frequently Asked Questionsments to apply for bank financing, you may re-quest your Filinvest International office to en- 1. I am currently under in-house financingdorse your application to our partner banks for but I want to switch to bank financing. Isfaster assessment and evaluation. Ask your Fil- this possible?invest agent for the bank financing assis-tance form or contact the UK International of- Yes. You can submit the requirements asfice directly for assistance usual (direct to bank or through Filinvest for(email:customercare.fi[email protected]) endorsement) but note that in-house payments should continue until your loan hasYou may also coordinate with your preferred been approved and the bank issues abank for assistance and evaluation of your ap- guaranty and releases the loan to Filinvest.plication. Check your Purchase Information Sheet (PIS) from your welcome documents as reference.When you apply directly at your preferredbank, you may be asked by your bank to sub- 2. The bank approved my loan, but it is lessmit requirements from the developer (CTS, floor than the outstanding balance for myplan, tax info, etc). To obtain these documents, property. What should I do?email Service Desk with the list required byyour preferred bank and details of your ac- You will be asked to pay the differencecounts officer and Filinvest will provide the nec- between the approved loan and youressary information and documents as soon as outstanding balance upfront. You will bepossible. informed about this by our account representatives.For house & lot clients: banks may appraiseyour purchased property prior to releasing the 3. Why do I need to have my SPAloan proceeds. Lot buyers, including those who consularized?intend to apply for a loan for house construc-tion, may be subject to differing bank rules and All legal documents executed abroad whichconditions. Please check with your bank loan will be used and enforced in the Philippinesofficer for more details. should be consularized by the Philippine Embassy. It requires personal appearanceWhen your loan has been approved, your bank and checking of passport or ID (even if youwill ask you to comply with post-approval re- are already a naturalized foreign citizen orquirements and pay bank processing fees (as former Filipino). Please check your Embassy’snecessary). Your appointed representative will website for details and assistance.also be contacted by the bank for the signingof loan documents. Once done, your bank will 4. What are the interest rates for bank loansissue a letter of guaranty (LOG) to Filinvest. in the Philippines and how much is the bank fee?You will then receive an email from Filinvest con-firming receipt of the bank guaranty and will in- Interest rates can vary among banks. Bankform you about further instructions. fees usually range from 2 to 3% of the loanable amount. You can directly inquire from the bank’s loan officer for details and terms. 23

5. Where can I get an updated list of Filinvest’s USEFUL TIPS AND LINKS partner banks so that I can contact my preferred bank directly? 1. Prepare and apply early. Do your research early on and familarize yourself on the process and prevailingYou can request this from Filinvest’s Service Desk rates. Whenever possible, get pre-qualified/pre-at: [email protected]. approval. Make sure that you have sufficient time for the application, processing, and consularization. Also6. My account is under bank financing but my anticipate the payment of bank processing fees and loan application has been declined. Can I plan long term for your finances. switch to in-house financing or other payment terms? 2. Compare terms, not just interest rates. Banks offer competitive rates and may even offer attractive andYou can still try to inquire from other banks if they low promotional rates, but consider the terms andcan approve your application. If not, seek advice conditions first, if offered only on a short-term (banksfrom our Service Desk about switching to in-house may re-price after the agreed promo term). Determineor explore other payment terms which may suit if your cash flow can handle adjustments in interestyou. rates later on or if you will be better off with a stable, long-term fixed rate.7. My downpayment is about to end but I have not received any approval from the bank. 3. Plan. Organize. Ask questions. When planning to What should I do? apply for bank financing, plan and organize your fi- nances and paperworks to avoid unexpected delays.If you are currently under in-house financing, you Plan some time off from work if you need to travel ashould continue to pay based on your payment long way to the Philippine Embassy for consulariza-schedule until your bank has issued approval and tion of your SPA. Inform your representative that theguaranty to Filinvest. bank may initiate contact for the loan application. If in doubt about terms and computations, ask your bankIf you are under bank financing but have not officer before finalizing the loan.received approval from bank/s at the end of yourdownpayment, your account may be converted to Here are some external links which can give you morein-house financing to help you manage and pay information on getting a home loan.your balance. Please contact Service Deskimmediately and call our International toll free line ANC - The ins and outs of https://anc.yahoo.com/video/for advice and assistance (refer to page 20 for your getting a home loan ins-outs-getting-home-country’s toll free number). loan-031437319.html iMoney - Housing Loan8. I am a resident of a foreign country, and would Comparison http://www.imoney.ph/ like to pay my balance by getting a loan from housing-loan a foreign bank. Is this possible? PAG IBIG http://www.rappler.com/Yes. You can arrange for your own loan in a foreign business/features/75763-pag-bank and pay off your property’s balance in cash. ibig-help-homeContact Service Desk to confirm your outstandingbalance and for your Statement of Account (SOA)to Fully Pay. 24

SPECIAL We can offer you zero % interest or discounts if you choose any of ourPAYMENT special payment terms (before booking*) such as:TERMS • Spot cash upon reservation • Spot cash within 30 days • Spot downpayment • Deferred cash (total price payable in 24 months at 0% interest) Please coordinate with your Filinvest agent to get a computation for any of our special payment terms and for more details. 25

6AFTERSALES SUPPORT& TURN OVER Find out how to claim your unit, visit your property, and get customer support and assistance.

OVERVIEW We aim to provide the best customer experience so that buying a prop- erty is easy, enjoyable, and hassle-free. We have set up a customer lounge at Filinvest headquarters for your convenience and comfort. We also have International toll free lines for clients all over the world and a dedicated email support team so we can provide information and advice efficiently. Read on to know more about common after sales requests and topics. • Site Visits (Tripping) • Turn overs • Getting advice and support • International toll free lines and customer care • FAQs 27

SITE VISIT/ If you or your representative would like to visit your reserved property,TRIPPING please provide the following details to your Filinvest agent or directly toREQUESTS Filinvest head office at least 2-3 weeks before your requested visit date: • Your complete name • Contract number and/or project details • Requested visit date (please provide alternative dates if possible) • Contact number in the Philippines: If your representative will attend the site visit in your behalf, please also provide: • Representative’s name • Relation to buyer (ex. sister, cousin, etc) • Contact number Our sales admin will be in touch with you or your representative to con- firm the date, time, and other arrangements. We are usually able to provide (1) assisted visit per buyer. Succeeding visits can be done by directly going to the site, but please bring a valid ID, your CTS copy or Purchase Information Sheet for security purposes. If your building or unit is currently ongoing construction, we will take the necessary precautions and restrict the areas that you can access. If you wish to bring friends or family on your scheduled site visit, please let us know early on as this is subject to vehicle capacity and availabil- ity. You may opt to bring your guests directly on site and our staff will be happy to tour your group. For further assistance or special tripping needs, please inform your Fil- invest agent, or email /call Filinvest head office (Global Sales and Mar- keting department) prior to your tripping date. 28

TURN OVER The turn over of the property is perhaps the most exciting part for cli-GUIDE ents and homeowners. To ensure that a smooth turn over experience for our buyers, we ensure that all permits, service utilities, and safety standards are met prior to delivery of your hard-earned investment. We assess individual accounts to determine turn over eligibility. Our criteria for turn over qualification are as follows: TURN OVER CHECKLIST 1. Unit / House is fully constructed and deemed ready for occupancy (RFO) by Filinvest 2. Payment of the minimum downpayment required 3. Complete and tagged documentary requirements 4. For in-house accounts: account should be current/updated in payments. 5. For bank fin accounts: with letter of guaranty and released bank loan (accomplished loan take out) 6. For spot cash accounts: payment of retention fee and complete signed documents 29

We encourage you to complete your documentary requirements assoon as your account has been booked, and keep your account up-dated so that we can immediately qualify you for turn over as soon asyour property is ready for occupancy. For bank financed accounts, wesuggest that you apply for bank financing ahead of time to ensure asmooth turn over process.When all the turn over requirements are met,we will send you your No-tice of Turn Over by email and post, which contains instructions andcontact details of your building manager.If you believe you have met all the criteria for turn over, but have not re-ceived official turn over notice from us, please call or email FLI ServiceDesk immediately so that we can check your account.When you receive your Notice of Unit Availability for Turn Over,please be guided by the following procedure:1. Pay the required turn over feeTurn-over fees are one-time payments for various items such as: elec-tric and water installation in your unit or house; for condominium units,includes: provision of turn over kit (fire extinguisher, etc), utility fees,and a one-time membership fee in the condominium corporation. Com-plete breakdown of your turn over fee is indicated in your Notice of TurnOver.If you are paying your turn over fee abroad: Kindly pay the full amountas usual via bills payment or remittance. Please email a scanned copyof your receipt to: servicedesk@filinvestland.com and clearly indicateyour instruction to have it paid as your turn over fee. Otherwise, itwill be posted to your account as a regular monthly payment.If you are in the Philippines or want to pay through your representativein the Philippines: You can pay directly at the Filinvest head office cash-ier. For Alabang-based projects, payments can be made directly at theFilinvest Alabang office cashier. Please bring your turn over notice forreference. 30

You can also proceed to any East West Bank branch and request forthe Filinvest home payment slip. In the remarks portion, write ‘TURNOVER FEES’ and email the receipt to:servicedesk@filinvestland.comwith your complete name, contract number or project details.Once the receipt has been sent to Service Desk, please allow at least 7days to process your payment. Wait for confirmation from Service Deskthat your turn over fee receipt has been processed accordingly.2. Execute a Universal Special Power of Attorney (SPA)If you are unable to personally claim your unit, you can execute a Uni-versal Special Power of Attorney (USPA) to allow your representative toreceive the unit in your behalf.If you are personally claiming your unit, you do not need to execute aUSPA. However, if you are planning to have your unit managed by yourrepresentative later on, it may still be useful for you to execute a USPA.A copy of the USPA is available from FLI Service Desk or your FilinvestInternational office. Please ensure the accuracy of the names and otherinformation indicated in your USPA to avoid unnecessary delays. If youare married, your spouse also needs to sign the USPA.Once you have accomplished the USPA form, please proceed to thePhilippine Embassy in your area to have the document consularized.Consularization of documents for legal purposes in the Philippines ismandatory. We suggest that you keep spare copies of your consular-ized USPA for your records.Once you have the consularized document from the Philippine Em-bassy, send the following documents to your designated representa-tive:• Photocopy of your turn over notice• Photocopy of your passport (if married, plus spouse passport)• Original consularized USPA 31

3. Schedule your turn over appointmentWhen your turn over fee payment has been processed, and your USPAconsularized and received by your representative, it is now possible toschedule your turn over appointment with your Building Manager. If youwant to claim your unit on a specific date, please inform the BuildingManager or Admin officer at the soonest possible time.On your appointed schedule, bring 2 valid IDs as proof of identificationplus your turn over fee receipt whenever possible.If your representative will claim the unit in your behalf, s/he shouldbring his or her own 2 valid IDs, the original USPA, your passport photo-copy, and turn over notice and turn over receipt.You or your representative can punch-list and inspect the unit beforereceiving the keys and turn over kit from the Property Management Of-fice.If the buyer or the representative fails to inspect and accept the unitwithin thirty (30) days from the date of the turn over notice, it shall bedeemed that the buyer has automatically accepted the unit and home-owner obligations may start to apply. Please contact your Building Man-ager for more information. 32

CUSTOMER To know more about property management and obligations of a propertyCARE AND owner, please check the next chapter.ASSISTANCE If you need to seek aftersales advice, or if you have a query about your property, our Service Desk based in our headquarters in Manila can pro- vide you the support and real-time assistance that you need. Various aftersales requests can also be directed to Service Desk, such as issues on: • Payment concerns • Re-structuring / Changing your payment and loan terms • Property Upgrades • Turn over concerns • Title releasing • Other queries If your property has been turned over, and your inquiry is related directly to the management of your property and other unit-related issues (i.e, se- curity or homeowner concerns), please contact your Building Manager or Homeowners Association for further assistance. To contact Service Desk, refer to the next page for a list of contact num- bers and our dedicated email service for clients. 33

GETTING IN To get in touch with Service Desk, choose any of the following optionsTOUCH to speak to an adviser for aftersales support and assistance: Service Desk In person: Visit: 2nd floor, Filinvest Building, 79 EDSA, Highway Hills, Mandaluyong City, Philippines 1550 Local (02) 588-1688 (Lines are open from hotline: Mondays through Fridays, 8:30 AM to 5:30 PM) E-mail: servicedesk@filinvestland.com International Toll Free Lines Lines are open from Mondays to Fridays, 8:30 AM to 10:00 PM (Manila Time) Austria 0800-292-498 Australia 1-800-010-392 Belgium 0800-742-07 France 0800-914-293 800-799-374 Italy 00531-63-0037 Japan 1-800-817-420 Malaysia 00800-100-189 Qatar 800-6363-088 Singapore 900-99-6313 Spain 0200-330-477 Sweden 0800-894-176 Switzerland 800-0630-0029 UAE 0808-234-0185 1-855-251-5706 UK USA 34

7 PROPERTY MANAGEMENT, FURNISHING & LEASING Manage your unit with ease and convenience with our tips and useful advice.

PROPERTY Buying a condo or a house is just the first step. Whether you are invest-MANAGEMENT ing for your own home or planning to use it for business, here are some tips and guidelines to help you manage your property. Read on for some tips and factors to consider when managing your property: 1. Homeowner fees and other obligations. As a condo unit or home owner, you are qualified to join your condo corporation (comprised of all unit owners) or homeowner association to participate in the devel- opment and maintenance of the community. Members are bound by the rules and regulations set by the property management office and the association. The Property Manager is responsible for the daily management and op- erations of the building (such as the maintenance of commons areas, security, garbage collection, collection of dues, material recovery facil- ity (MDF), fire drills, etc.) and attends to the complaints of unit owners. He/she is also responsible for the upkeep of various facilities and equip- ment, such as the sewer treatment plant, security devices, elevators, cistern tank, etc. Association dues are collected by the property management office and discounts may be available if you pay in advance on an annual basis. Rates are discussed and approved by the association. Real property tax (RPT or amilyar) is imposed on all properties in the Philippines, whether commercial or residential, industrial, etc, / house & lot or lot, or condo units. The rate is calculated based on the fair market value of your property and location, and paid annually (or quarterly) at the municipal office where your property is located. Note: If your unit has been turned over, and you are still currently pay- ing for mortgage for your property, and title has not been transferred in your name, please check with FLI or with your bank regarding RPT pay- ments due and mode of collection. 36

Fees Cost Payable to:Association Dues Determined by the Condominium Condominium Corporation or corporation or Homeowners Homeowners Association AssociationYearly Insurance on Common To be determined by the Condominium Corporation Areas Condominium Corporation at a later dateYearly Real Estate Tax 3.0% of the Assessed Value (AV) of Depends on the City or the property – with AV amounting to Municipality where the project is approx. 30% of the Total Selling located Price or Zonal Value of the property, whichever is higherConstruction Bond To be determined by the When you arrange for fit-outs for Condominium Corporation at a your unit, the construction bond will later date be collected by the Property Management Office. This amount will be returned to you after the fit outs for your unit has been done. Coordinate with your Building Manager for more information.2. Design and furnishing. If your property is unfurnished or comes semi-furnished, explore and research on condo/home themes and designs that you want for your unit. Do your due diligence and research before trusting a designer or contractor, and review the contract thoroughly before signing. Whenever possible, ask your representative in the Philippines to monitor the works be- ing done on your unit.Also inform your property management office about the fit outs being done so that the proper pro-cedure and construction bond can be explained to you or your SPA representative thoroughly.Note that your property management office may impose specific guidelines especially for exteriorhome improvements, to maintain the building facade/exteriors or subdivision theme and ensurethe safety and well being of other unit owners. Please check with the project management officeaccordingly before finalizing the design and works of your unit. 37

3. Leasing. Condo unit owners who want to earn a good extra income may lease out their properties. Rates usually differ according to: size, location, and unit condition (if furnished, non-furnished, etc). You can also lease out your unit on a short or long term basis, manage your unit’s leasing personally or via a professional leasing service.If you are based abroad, you can ask your designated representative (to whom you haveexecuted an SPA) to enroll you for leasing.Pro-Excel Leasing Service Group, a subsidiary of Filinvest, offers professional leasingmanagement for Filinvest’s mid-rise and high-rise properties.Visit: www.filinvestleasing.com andwww.filinvest.com.ph/corp-events-promo/leasing-experts to get more information on Filin-vest’s leasing services. 38

CONDO DIRECTORY Metro Manila Project Contact number: Email address:Sorrento Oasis (632) 945-9418 or 945 1443 sorrentooasiscondocorp@ yahoo.com or bm.sorrentooasis@ yahoo.comThe Linear Makati +632 918 8188 loc 2195 or [email protected] 0917 446 3381One Oasis Ortigas (02) 501 4940 or (02) 655 [email protected] 4597One Spatial Pasig 0915 215 8556 or 0917 623 [email protected] 6005Capri Oasis (632) 661 7283 bm,[email protected] Oasis 1 (632) 477 1374 [email protected] Oasis (632) 703 9627 [email protected] Zen 0929 651 9924 [email protected] Beaufort 856-7305 to 07; 856-7321 Project Alabang Email address: Studio City [email protected] Levels Alabang Contact number: [email protected] 0917-248-9060 0905 447 3870 / 09266595092 39

CebuFilinvest Cebu office: 2/F Grand Cenia Residences, Archbishop Avenue, Cebu CityProject Contact number: Email address:San Remo Oasis 0999-567-9705 [email protected]fi Oasis 0932-215-4866 a.amalfi[email protected] Oasis Cebu (032)266-3468 ooc.bldgadmin@filinvestland.ph DavaoFilinvest Davao office: Suite 204, Central Plaza Bldg, JP Laurel Avenue, Bajada, Davao CityProject Contact number: Email address:One Oasis Davao (082) 306-5512 bm.oneoasisdavao.filinvest@ gmail.com or aa.oneoasisdavao.filinvest@ gmail.com 40