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Home Explore Carers Handbook 2020

Carers Handbook 2020

Published by katie.mercer, 2020-07-23 04:37:34

Description: A guide for mental health carers - 2020.

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CarersHandbook.qxp_Layout 1 15/07/2020 12:41 Page 7 East Renfrewshire Carers’ Centre Tel: 0141 638 4888 E-mail: [email protected] Website: www.eastrenfrewshirecarers.co.uk What do they do? The carers’ centre provide a full programme of support to carers and young carers. They can offer a range of services to unpaid carers including: Emotional support (Peer & 1:1) Income maximisation Information sessions & signposting Access short break services Help to have your voice heard Legal advice Health & Wellbeing Social events Adult carers support plan Who can access the service? Anyone who provides unpaid support to a family member, friend or neighbour due to illness, disability, mental health or addiction. How do people access the service? Contact the carers’ centre using details above and register. 7

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CarersHandbook.qxp_Layout 1 15/07/2020 12:41 Page 42 Websites and Other Resources Self Help www.livinglifetothefull.com Offers free life skills training based on a CBT model for people with anxiety and depression. https://www.beatingtheblues.co.uk/ An online programme of CBT for individuals with mild to moderate depression. https://www.getselfhelp.co.uk/ Provides CBT, self help and therapy resources. http://wellbeing-glasgow.org.uk/ A variety of self-help materials, groups and courses www.counselling-directory.org.uk A database UK counsellors and psychotherapists, with information on their training and experience, areas or counselling covered, fees and contact details. https://www.beateatingdisorders.org.uk/ Support for people struggling with eating disorders. www.lifelink.org.uk Crisis intervention service working in the North Glasgow area with people who self harm and at risk of suicide. Apps: Calm Harm Clear Fear What’s Up? Headspace 42

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