2 มีค 65-SCB Academy Journey

4

SCB Academy mission is to enable people to deliver business performance and be ready for the future while creating the value added to our customers and all Thais 2018 2019 2020 2021 Opportunity Reskill/Upskill Design Digital Leaders Creation Driving Banking 101 Thinking Citizen Digital Portal Platform Business impact Programs for SCB Citizen through SCB Academy for Thais e.g., pmd+, Playground pmd91, Future Leaders Agile@Scales Digital Center Of Scoutoutxpmd, Capability Programs Excellence Maemanee, development e.g., Robinhood, e.g. Business Data Financial Literacy Mobility Program, Analytics, for University Lean Outloud, Lean/Agile Coach NWOW Learning How to Learn Academy Co-Create and Coaching Business Impact Future Readiness Academy as a Co-Working Space Capabilities and Enabler Accelerator platform • Open space for Network • Learning in the flow • Digital Citizen • Connecting skills building of work (Basic, knowledge, skills • Executives as coach Intermediate, and workforce with • Place to re- • Future Leader • Learning as an Advance) job/business connect integral part of the opportunities Foundation business success

Successful Change Starts at the Top





Engagement Activities 392 Attendees 134 Managers & AVP+ 258 Non-Managers

Successful Organizational Transformation

People + Process + Technology = Elements For A Successful Organizational Transformation

Implementation: Effective Change Catalyst Building Change Champions across the organization

Implementation: Upskilling at Scale With the speed of knowledge change and the new world of hybrid work, the need for rapid upskilling at scale is necessity

Corporate culture is mission-critical for long-term goals Establishing a culture of learning is essential to upskilling and giving them the tools and skills to boost productivity and innovation within their roles.

Digital Citizen @ SCB Self-directed & Digital Learning

Self-Directed Learning Q1-3 Results Q4 Target 2021 Target SCB Academy SharePoint 3,636 300 Leaders Portal unique views (Mgr.) 2021 Target 3,000 10,400 pax 1,814 415 Q1-3 Results 94% HI unique views 2,600 417 9,731 pax 2,172 2021 Results 106% HI microlearning completions 4,300 11,063 pax 2,109 200 500 0 500 1,0001,5002,0002,5003,0003,5004,0004,5005,000

Digital Learning : Anywhere Anytime 1 ล้านโอกาส 1 ล้านการเรยี นรู้ สคู่ วามเป็นเลศิ ทางธรุ กจิ และความยงั่ ยนื





Digital Resident Program 12K of SCB staff upskilled on Line@ @dcitizen Certification Program

Agile Organization

RD = Agile Organization To become Better Training Organization, Agile Workshop deliver : Implementation ➢ Customer Centric ➢ Speed to Market ➢ Adaptability to Change ➢ Minimize Waste

Agile Framework MINDSET Customer Growth ContinuousDeliverable TOOLS Centric mindset Improvement value Sprint Board Maturity Cross Assessment Function Tracking and Monitoring TEAM al Team Stand-Up AGILE CAPABILITY Sprint Sprint Sprint PLANNING GOAL Review Planning & SYNC-UP SETTING Retrospective ALIGNMENT & COMMITMENT Strategic Committed Alignment Milestones

Agile implementation plan for RD Training Workshop Implementation Agile E-Learning Workshops by Hands-on Agile Learning capability 2 Role Experience Capability Community Pre - Leader Coaching Maturity LINE or assessment (Product session for Assessment Facebook (by role & by Owner) Pilot projects (by role & by channel & key roles team) - Scrum Master team) 6 1 - Agile Coach 5 - Team Members 34

Workshop for Key Roles Workshops by role Online workshop to improve organization/project performance with concepts of Agile and how to implement it in day-to-day work for each role Leader Product Owner Agile Coach/Scrum Master Team Member (change agent)

Coaching sessions Coaching session for key roles on 3 pilot projects For Key Roles such as Product Owner, Scrum Master and Agile coaches to gain hands-on experience and rapidly apply knowledge into day-to-day operation, weekly or bi-weekly Coaching and mentoring sessions to be provided ( on the job training phase). We’re going to do… We going to have… • Weekly Sprint coaching and catchup • Leader as active sponsor and key with coach driver to adoption • Monthly meetup and review with • Opportunity for collaboration Product Owner and Scrum Master among teams • Practice with real business challenge / • Ability to identify and solve initiative over 3 months problems quickly and efficiently

RD Agile Organization : การส่ือสาร แลกเปล่ียนขอ้ มลู และการ ทางานร่วมกนั นาส่เู ป้าหมาย