Post Maternity

B787-9 WORKING ROUTIN ( 789: C30 / Y DUTY ASSIGNMENT / SEATING POSITION AP : AP MAIN STN AS : 1R ( (UNDERLINED POSITION REFERS TO AS) AH : 1L ( X2L AFTER ARMING THE DOOR, MONITOR PAX SCREEN DURING EM MOVIE AND GUARD EM STATION THEN TAKE ASSIGNED SEAT IMMEDIATELY EMERGENCY EXIT BRIEFING SAFETY DEVICES DEMONSTRATION (CCM 1.8 SHALL APPLY WHEN OPERATE WITH MINIMUM CREW) PRE-FLIGHT PREPARATION AP : CHECK / SIGN ALL DOCUMENT/ CABIN LOG / CABIN APPEARANCE/ FROM FW CABIN SPRAY/ WATER INDICATOR / MOVIE RH 1 LH X2 - PA ANNOUNCEMENT - WELCOME DRINK, FACE TOWEL - READING MATERIAL - TOILET (NAME) ARRANGEMENT - AMENITY, GIVEAWAY AP : - BABY BASSINET AND ASSISTANCE IN DISTRIBUTING INFANT LIFE VEST 1L : ST WELCOME POSITION X2 FAREWELL POSITION DRINK AND MEAL SERVICE M = MEAL CART C/CL : FROM 11A TO 11K Y/CL : FROM TO BOTH GALLEYS COFFEE AND TEA SERVICE ( Y/CL BREAKFAST, LIGHT MEAL AND INDIVIDUAL SERVICE : START FROM BOTH GALLEYS ) SEAT POCKET ARRANGEMENT DURING GROUND STOP A/H KIT / SERVICE FOLDER (STOCK) CHECKED BY NOTE - ALL CAs ARE RESPONSIBLE FOR TOILETS CLEANLINESS AND CARE OF BABIES / CHILDREN. - THE SERVICE PROCEDURE MAY BE CHANGED ONLY IN CASE OF IRREGULARITY AND AP MUST WRITE DOWN IN CABIN - AFTER PA \"CABIN CREW SAFETY CHECK & AT YOUR STATION\", SAFETY CHK CAs PERFORM FINAL CHK, CLEAR & LOCK

NE FOR 10 CAs (DOMESTIC) Y268 ) TWA B C/CL Y/CL AS : 4R (FWD FACING) (AFT FACING) AS : 2R (AFT FACING) AH : 3L, 4L (AFT FACING) (FWD FACING), AH : 2L, 3R (AFT FACING) (FWD FACING) ZONE A = 30 ZONE B = 144 ZONE C = 124 LH RH LH RH LH RH 1L : STN 1L, 1R 2R : STN 2R, 2L 3L : STN 3L, 3R 4R : STN 4R, 4L 3L : 48 ABC 3R : 48 HJK 4R : ROW 48 1R : ROW 11 2L : ROW 31 2R : ROW 31 4L : ROW 48 3L : ROW 41 3R : ROW 41 PASSENGER SAFETY CHECK FOR TAKE OFF / LANDING WD TO AFT FROM FWD TO AFT & FROM AFT TO FWD 1R 3R 4R 2L 2L 4L 1L -- ALL CAs ---- 1L 2L 4L X2L 2L 3R 4L (L1F-1L, L1A-1R) (L3F-1L, L3F-LC) (L3F-1R, L3F-1RC) (L3A-1C, L4F-1L, L4F-1R) ALL AHs 1L 2L 4L : STN 1L 1R : FWD 2L : STN 2L/FWD 2R : FWD 4L : MID 4R : MID TN 1L / FWD 3L : MID 3R : MID 2L : MID AT CAs SEATING POSITION ROW 43-44 1R, 1L, X2L RH 2R 3R M 3L M 4R LH 4L M 2L M ALL CAs ALL CAs X2L/1R 2L, 2R 4L /4R N REPORT FOR THE REASON. - AP ASSISTS WHRE NEEDED. K TOILETS BEFORE TAKING SEATS. - IM/AP SHALL ASSIGN EXTRA CABIN CREW TO PERFORM SAFETY DEVICE DEMONSTRATION. BKKQQ-1TG SEP 23, 2017 ISSUE NO.1

B787-9 WORKING ROUTINE FO ( 789: C30 / Y DUTY ASSIGNMENT / SEATING POSITION IM : AP MAIN STN AS : 1R (AFT FACING (UNDERLINED POSITION REFERS TO AS) AP : 4L AH : 1L (FWD FACING AFTER ARMING THE DOOR, MONITOR PAX SCREEN DURING EM MOVIE AND GUARD EM STATION THEN X2L (FWD FACIN TAKE ASSIGNED SEAT IMMEDIATELY (1R = G ZON EMERGENCY EXIT BRIEFING SAFETY DEVICES DEMONSTRATION (CCM 1.8 SHALL APPLY WHEN OPERATE WITH MINIMUM CREW) LH 1L : 1R PRE-FLIGHT PREPARATION IM : CHECK / SIGN ALL DOCUMENT / CABIN LOG / CABIN APPEARANCE / FROM FWD TO AFT WATER INDICATOR / MOVIE / INFLIGHT ENTERTAINMENT SYSTEM RH 1R AP : SIGN IDF REPORT / SERVICE FOLDER(STOCK) / CABIN SPRAY / RESPONSIBLE IN Y/CL LH X2L - PA ANNOUNCEMENT - WELCOME DRINK, FACE TOWEL A - READING MATERIAL, MENU FORM - HEADSET, ORCHID, TOILET (NAME) ARRANGEMENT X2L (L1 - AMENITY, GIVEAWAY, SLIPPERS 1L, - BABY BASSINET AND ASSISTANCE IN DISTRIBUTING INFANT LIFE VEST WELCOME POSITION IM : STN 1L 1L : STN 1L/FWD FAREWELL POSITION X2L : AFT DRINK SERVICE D = HALF DRINK CART M = MEAL CART MEAL SERVICE X2R (11FK-16FK) C/CL : FROM FWD TO AFT 1R Y/CL : DRINK - FROM EACH GALLEYS MEAL - FROM ROW 43-44 TO BOTH GALLEYS 1L (11AE-16AE) COFFEE AND TEA SERVICE ( Y/CL BREAKFAST, LIGHT MEAL AND INDIVIDUAL SERVICE : START FROM BOTH GALLEYS ) SEAT POCKET ARRANGEMENT DURING GROUND STOP A/H KIT / SERVICE FOLDER (STOCK) CHECKED BY X2 NOTE - ALL CAs ARE RESPONSIBLE FOR TOILETS CLEANLINESS AND CARE OF BABIES / CHILDREN. - THE SERVICE PROCEDURE MAY BE CHANGED ONLY IN CASE OF IRREGULARITY AND IM / AP MUST WRITE DOWN IN CABIN REPORT FO - AFTER PA \"CABIN CREW SAFETY CHECK & AT YOUR STATION\", SAFETY CHK CAs PERFORM FINAL CHK, CLEAR & LOCK TOILETS BEFOR - FOR FLIGHT WITHOUT IM, AP ASSUMES IM DUTIES, AND 4L ASSUMES AP DUTIES REGARDING Y/CL DRINK AND MEAL SERVICE.

OR 13 CAs* NEW C/CL SERVICE Y268 ) TWA B C/CL Y/CL AS : 4R (FWD FACING), X4L (AFT FACING) G), X2R (FWD FACING) AS : 2R, 3L (AFT FACING) AH : X4R (AFT FACING) G), AH: 2L, 3R (AFT FACING) NG) GO, X2L = OZA) NE A = 30 ZONE B = 144 ZONE C = 124 RH LH RH LH RH STN 1L, 1R 2R : STN 2R, 2L 3L : STN 3L, 3R 4R : STN 4R, 4L 3L : 48 ABC 3R : 48 HJK 4R : ROW 48 : ROW 11 2L : ROW 31 2R : ROW 31 4L : ROW 48 3L : ROW 41 3R : ROW 41 PASSENGER SAFETY CHECK FOR TAKE OFF / LANDING FROM FWD TO AFT & FROM AFT TO FWD 3R X4R X4L 2L - 1L - - X4R X4R (L3A-1C, ALL CAs - -- L4F-1L, L4F-1R) 1L 2L, 3R X2R 2L 3R X4L 1F-1L, L1A-1R) (L3F-1L, L3F-LC) (L3F-1R, L3F-1RC) , X2L, X2R ALL AHs X2L 3R X4R 2L : STN 2L/FWD 2R : FWD X4L : FWD X4R : FWD 4R : AFT D 1R : FWD 3L : FWD 3R : MID X2R : AFT AT CAs SEATING POSITION 17K X2L RH 2R M 3R D ROW 43-44 D 4R M 17A LH 3L M 2L D D AP M X4R X4L ALL CAs ALL CAs 2L / 1R 2L / 2R X4R / 4R OR THE REASON. * DELETE X4 RE TAKING SEATS. - IM ASSISTS WHERE NEEDED ESPECIALLY IN C/CL. - AP ASSISTS AFT Y/CL MEAL SERVICE. - IM/AP SHALL ASSIGN EXTRA CABIN CREW TO PERFORM SAFETY DEVICE DEMONSTRATION. BKKQQ-1TG SEP 23, 2017 ISSUE NO.1

B787-9 WORKING ROUTINE FO ( 789: C30 / Y DUTY ASSIGNMENT / SEATING POSITION IM : AP MAIN STN AS : 1R (AFT FACING (UNDERLINED POSITION REFERS TO AS) AP : 4L AH : 1L (FWD FACING AFTER ARMING THE DOOR, MONITOR PAX SCREEN DURING EM MOVIE AND GUARD EM STATION THEN X2L (FWD FACIN TAKE ASSIGNED SEAT IMMEDIATELY (1R = G ZON EMERGENCY EXIT BRIEFING SAFETY DEVICES DEMONSTRATION (CCM 1.8 SHALL APPLY WHEN OPERATE WITH MINIMUM CREW) LH 1L : 1R PRE-FLIGHT PREPARATION IM : CHECK / SIGN ALL DOCUMENT / CABIN LOG / CABIN APPEARANCE / FROM FWD TO AFT WATER INDICATOR / MOVIE / INFLIGHT ENTERTAINMENT SYSTEM RH 1R AP : SIGN IDF REPORT / SERVICE FOLDER(STOCK) / CABIN SPRAY / RESPONSIBLE IN Y/CL LH X2L - PA ANNOUNCEMENT - WELCOME DRINK, FACE TOWEL A - READING MATERIAL, MENU FORM - HEADSET, ORCHID, TOILET (NAME) ARRANGEMENT X2L (L1 - AMENITY, GIVEAWAY, SLIPPERS 1L, - BABY BASSINET AND ASSISTANCE IN DISTRIBUTING INFANT LIFE VEST WELCOME POSITION IM : STN 1L 1L : STN 1L/FWD FAREWELL POSITION X2L : AFT DRINK SERVICE D = HALF DRINK CART M = MEAL CART MEAL SERVICE X2R (11FK-16FK) C/CL : FROM FWD TO AFT 1R Y/CL : DRINK - FROM EACH GALLEYS MEAL - FROM ROW 43-44 TO BOTH GALLEYS 1L (11AE-16AE) COFFEE AND TEA SERVICE ( Y/CL BREAKFAST, LIGHT MEAL AND INDIVIDUAL SERVICE : START FROM BOTH GALLEYS ) SEAT POCKET ARRANGEMENT DURING GROUND STOP A/H KIT / SERVICE FOLDER (STOCK) CHECKED BY X2 NOTE - ALL CAs ARE RESPONSIBLE FOR TOILETS CLEANLINESS AND CARE OF BABIES / CHILDREN. - THE SERVICE PROCEDURE MAY BE CHANGED ONLY IN CASE OF IRREGULARITY AND IM / AP MUST WRITE DOWN IN CABIN REPORT FO - AFTER PA \"CABIN CREW SAFETY CHECK & AT YOUR STATION\", SAFETY CHK CAs PERFORM FINAL CHK, CLEAR & LOCK TOILETS BEFOR - FOR FLIGHT WITHOUT IM, AP ASSUMES IM DUTIES, AND 4L ASSUMES AP DUTIES REGARDING Y/CL DRINK AND MEAL SERVICE.

OR 14 CAs NEW C/CL SERVICE Y268 ) TWA B C/CL Y/CL AS : 4R (FWD FACING), X4L (AFT FACING) G), X2R (FWD FACING) AS : 2R, 3L (AFT FACING) AH : X4R, X4 (AFT FACING) G), AH: 2L, 3R (AFT FACING) NG) GO, X2L = OZA) NE A = 30 ZONE B = 144 ZONE C = 124 RH LH RH LH RH STN 1L, 1R 2R : STN 2R, 2L 3L : STN 3L, 3R 4R : STN 4R, 4L 3L : 48 ABC 3R : 48 HJK 4R : ROW 48 : ROW 11 2L : ROW 31 2R : ROW 31 4L : ROW 48 3L : ROW 41 3R : ROW 41 PASSENGER SAFETY CHECK FOR TAKE OFF / LANDING FROM FWD TO AFT & FROM AFT TO FWD 3R X4R X4L 2L - 1L - - X4 X4R (L3A-1C, ALL CAs - -- L4F-1L, L4F-1R) 1L 2L, 3R X2R 2L 3R X4 1F-1L, L1A-1R) (L3F-1L, L3F-LC) (L3F-1R, L3F-1RC) , X2L, X2R ALL AHs X2L 3R X4R 2L : STN 2L/FWD 2R : FWD X4L : FWD X4R : FWD 4R : AFT D 1R : FWD 3L : FWD 3R : MID X4 : AFT X2R : AFT AT CAs SEATING POSITION 17K X2L RH 2R M 3R D ROW 43-44 D 4R M 17A LH 3L M 2L D D X4L M X4R X4 ALL CAs ALL CAs 2L / 1R 2L / 2R X4R / 4R OR THE REASON. - IM ASSISTS WHERE NEEDED ESPECIALLY IN C/CL. RE TAKING SEATS. - AP ASSISTS AFT Y/CL MEAL SERVICE. - IM/AP SHALL ASSIGN EXTRA CABIN CREW TO PERFORM SAFETY DEVICE DEMONSTRATION. BKKQQ-1TG SEP 23, 2017 ISSUE NO.1

Cabin Articles Checklist (CAC) B787-9 Thai Airways International Public Co., Ltd. Configuration: Seat and Seat Pocket Arrangements Blanke Each seat shall be arranged with: Station: Headrest cover 1 Station: Pillow with pillow case 1 Position Bin above Each seat pocket shall be arranged with: Place on e Safety pamphlet B787-9 1 For return Station: Sawasdee magazine 1 In compar Duty free price list 1 For return Air sickness bag 1 Station: In cargo c Note : Except seat row at emergency exits (exit door of left and right side (only) Blanket Y/ will be loaded in Magazine pocket by load one set of sawasdee magazine, Blanket C Pillowcase duty free price list and included other magazine Etc., Station: Toilet Arrangements Bin above Bin above Each toilet shall be arranged with: 3 Bin above Air sickness bag 1 plus 2 boxes for ( Spare ) Bin above Paper tissue box 50 Bin above Paper water cup 75 Paper hand towel 2 Sanitary napkin 2 plus 1 roll for ( Spare ) Paper toilet roll 150 Paper toilet seat cover Mattress C/cl (new type) Loading & Exchanges Station: BKK TG910 916 920 922 930 934 940 944 954 970 481 483 471 TG475 473 477 465 461 491 936 Station: LHR FRA CDG PER SYD BNE MEL AKL VIE Position Quantity Mattress C/cl Place on each C/cl seats 30 C/CLASS For return Flight. Note: Station: BKK TG910 916 920 922 934 940 944 954 970 481 483 471 475 TG473 477 465 461 491 936 In compartment 30 C/CLASS Total : 30 Station: BKK TG930 Bin above seat 14AB/JK 15/15 C/CLASS Total : 30 Effective : 15 NOV, 2017 Issue No.2

(B787) Prepared by: QF 00F/30C/268Y et Loading & Exchanges BKK TG910 916 920 922 924 930 932 934 940 944 948 950 952 954 960 TG962 970 974 461 465 471 473 475 477 491 692 ARN AKL BNE BRU CDG CPH FRA FCO LAX LHR MAD MEL MUC MXP OSL SYD ZRH DME Quantity Blanket type e seat 11 AB/JK 15/15 C/CLASS each Y/cl seats 268 Y/CLASS Total : 30C 268Y n Flight. BKK TG461 465 471 473 475 477 491 910 916 920 922 924 934 948 TG948 954 970 991 rtment 268 Y/CLASS n Flight. BKK TG940 TG974 compartment /cl 268 Y/CLASS 30 C/CLASS C/cl 30 C/CLASS eC BKK TG930 932 944 946 950 952 960 962 e seat 31 AB/JK 30/30 Y/CLASS e seat 45 AB/JK 20/20 Y/CLASS e seat 46 AB/JK 25/25 Y/CLASS e seat 48 AB/JK 30/30 Y/CLASS e seat 57 HJK 30/30 Y/CLASS Total : 270Y 1.@ Except seat row at emergency exits will be loaded at bin above seat by refer to clear loose objects at exit procedure. Page 1 of 6

Cabin Articles Checklist (CAC) B787-9 Thai Airways International Public Co., Ltd. Configuration: Blanket Loading & Exchanges Blanke Station: BKK TG481 483 517 527 614 622 640 642 644 646 648 Station: TG650 656 658 660 662 664 672 674 676 682 686 936 Position Bin above A Station: DXB FUK HND ICN KIX NRT NGO PEK PUS IKA PVG PER VIE Bin above Bin above Position Quantity Blanket type Bin above Bin above Bin above seat 11 AB/JK 15/15 C/CLASS Bin above Place on each Y/cl seats 268 Y/CLASS Station: Position A Behind Bin above seat 14 EF (Pillowcase C) 30 C/CLASS Bin above Bin above Total : 30C 268Y Bin above Bin above For return Flight. Bin above Bin above Station: BKK TG640 642 644 646 648 650 656 658 660 662 676 682 481 483 Station: TG936 Position Bin above Position Quantity Bin above Bin above In compartment 268 Y/CLASS Bin above 30* C/CLASS * Load Blanket C/cl For TG662/TG481/TG483/TG936 Only Station: BKK TG517 527 614 622 664 672 686 674 Bin above seat 31 AB/JK 30/30 Y/CLASS Bin above seat 45 AB/JK 20/20 Y/CLASS Bin above seat 46 AB/JK 25/25 Y/CLASS Bin above seat 48 AB/JK 30/30 Y/CLASS Bin above seat 57 HJK 30/30 Y/CLASS 30# C/CLASS Total : 270Y # Load Blanket C/cl For TG614/664/674/686 Only Station: BKK TG507 628 Station: ICN Position Quantity Blanket type 15/15 C/CLASS Bin above seat 11 AB/JK 30/30 Y/CLASS 20/20 Y/CLASS Bin above seat 31 AB/JK 25/25 Y/CLASS 30/30 Y/CLASS Bin above seat 45 AB/JK 30/30 Y/CLASS ToTtoalta:l4:63C0,C2,0217Y0Y Bin above seat 46 AB/JK 30* C/CLASS Bin above seat 48 AB/JK 270 Y/CLASS Bin above seat 57 HJK For return Flight. Station: BKK TG507 628 In compartment * Load Blanket C/cl For TG507 Only Effective : 15 NOV, 2017 Issue No.2

(B787) Prepared by: QF 00F/30C/268Y et Loading & Exchanges BKK TG307 313 319 325 327 329 333 335 337 341 345 349 610 TG618 632 636 662 664 668 678 Quantity Blanket type e seat 11 AB 20 C/CLASS e seat 14 AB 20 C/CLASS e seat 31 AB/JK 30/30 Y/CLASS e seat 45 AB/JK 30/30 Y/CLASS e seat 46 AB/JK 30/30 Y/CLASS e seat 57 HJK 30/30 Y/CLASS Total : 40C, 240Y BKK TG401 419 421 425 600 602 606 638 Quantity Blanket type e seat 11 AB 15 C/CLASS e seat 14 AB 15 C/CLASS e seat 31 AB/JK 30/30 Y/CLASS e seat 45 AB/JK 15/15 Y/CLASS e seat 46 AB/JK 30/30 Y/CLASS e seat 57 HJK 40 Y/CLASS Total : 40C, 180Y BKK TG 323 339 431 433 Quantity Blanket type e seat 11 AB 20 C/CLASS e seat 14 AB 20 C/CLASS e seat 31 AB/JK 30/45 Y/CLASS e seat 46 AB/JK 30/45 Y/CLASS Total : 40C, 150Y Page 2 of 6

Cabin Articles Checklist (CAC) B787-9 Thai Airways International Public Co., Ltd. Configuration: Blanket Loading & Exchanges Blanke Station: BKK TG321 403 407 409 413 415 417 620 624 Station: Station: Position Quantity Blanket type Position Bin above Bin above seat 11 AB 15 C/CLASS Place on e Bin above seat 14 AB 15 C/CLASS For return Station: Bin above seat 31 AB/JK 30/30 Y/CLASS In compar Bin above seat 45 AB/JK 15/15 Y/CLASS Pillowcase Bin above seat 46 AB/JK 15/15 Y/CLASS Station: Station: Bin above seat 57 HJK 15 Y/CLASS Position Bin above Total : 30C, 135Y Bin above Bin above Station: BKK TG550 556 560 564 570 574 580 584 612 Bin above Bin above Position Quantity Blanket type Bin above Bin above seat 11 AB 20 C/CLASS For return Station: Bin above seat 14 AB 20 C/CLASS In compar Bin above seat 31 AB/JK 30/30 Y/CLASS Bin above seat 45 AB 30 Y/CLASS Bin above seat 48 AB 30 Y/CLASS Total : 40C, 120Y Station: BKK TG301 303 305 Position Quantity Blanket type 10 C/CLASS Bin above seat 11 AB 10 C/CLASS Bin above seat 14 AB 30/30 Y/CLASS 15 Y/CLASS Bin above seat 31 AB/JK Total : 20C, 75Y Bin above seat 45 AB Station: BKK All Domestic Flights except TG207 ( Daily ) Position Quantity Blanket type Before Bin above seat DEF 47 30 Y/CLASS Bin above seat 31 AB 30 Y/CLASS Total :60Y Effective : 15 NOV, 2017 Issue No.2

(B787) Prepared by: QF 00F/30C/268Y et Loading & Exchanges BKK TG670 TG315 TG317 TG331 CTS DEL BOM Quantity Blanket type e seat 11 AB/JK 15/15 C/CLASS each Y/cl seats 240 Y/CLASS Total : 30C ,240Y n Flight. TG670 TG315 TG317 TG331 C/CLASS BKK 30 Y/CLASS C/CLASS rtment 240 30 Total : 30C ,240Y e C/cl BKK TG634 ICN e seat 11 AB/JK Quantity Blanket type e seat 31 AB/JK 20/20 C/CLASS e seat 45 AB/JK 30/30 Y/CLASS e seat 46 AB/JK 30/30 Y/CLASS e seat 48 AB/JK 30/30 Y/CLASS e seat 57 HJK 30/30 Y/CLASS 30/30 Y/CLASS ToTtoalta:l4:64C0,C2,0310Y0Y n Flight. TG634 BKK 300 C/CLASS rtment Page 3 of 6

Cabin Articles Checklist (CAC) B787-9 Thai Airways International Public Co., Ltd. Configuration: Miscellaneous Items By com Description Plastic bag for used blanket ( for KIX/NRT/HND/CPH/ARN ) only Green pouches for use blanket (for MXP) only BLANKET FOR F/CL / C/CL / U/CL / Y/CL / CABIN CREW & CAPTAIN (SPECIFICATION) - BLANKET F/CL - BLANKET C/CL / U/CL AND CABIN CREW & CAPTAIN - BLANKET Y/CL **** NOTE: PILLOW / PILLOW CASE - PILLOW AND PILLOWF/CL AND CABIN CREW & CAPTAIN - PILLOW AND PILLOW CASE C/CL - PILLOW AND PILLOW CASE Y/CL **** NOTE: ABBREVIATE - F/CL = ROYAL FIRST CLASS - C/CL = ROYAL SILK CLASS - U/CL = PREMIUM ECONOMY CLASS - Y/CL = ECONOMY CLASS **** NOTE: - HEADREST COVER LINEN FOR F/CL AND C/CL - HEADREST COVER DISPOSABLE FOR Y/CL **** NOTE: PILLOW CODE 983152 FOR VIP / VVIP / COCKPIT CREW / CABIN CREW & CAPTAIN **** NOTE: COMPARTMENT IN TOILET \"D\" AND \"E\" NOT EXIST IN AIRCRAFT REGISTRATION PLACED IN AFT COATROOM INSTEAD. ****Crew baggage only at bin above seat xx N ***Note: ALL OF ITEMS IS ON SEAT ROW AT EMERGENCY EXITS WILL BE LOADED AT BIN ABOVE SEAT BY REF TO CLEAR LOOSE OBJECTS AT EXIT PROCEDURE. Effective : 15 NOV, 2017 Issue No.2

(B787) Prepared by: QF 00F/30C/268Y Quantity Position or Location 30 Coatroom C1 mpared wz pax bkg (outbound flt) Coatroom C1 N N TAT TAW TAX TAY AND TAZ LOADING SHALL BE Page 4 of 6

Cabin Articles Checklist (CAC) B787-9 Thai Airways International Public Co., Ltd. Configuration: Spare Toilet Articles Miscel Station: BKK All flights except TG5xx 660 622 640 642 644 646 648 Descriptio Air sickne TG670 672 676 682, TG9xx TG46x 47x 48x 49x and Baby bass Box for ho Domestic. Broom an Coat hang Position Quantity Item type Crew chai Headrest Before Bin Above Seat 11E 4 Paper tissue box # Headrest Newspape 150 Paper hand towel Pillow with # Pillowcase 4 Paper toilet roll Safety pam Seat cove 2 Paper kitchen roll Seat cove Service tro Stowage S3C32 4/4/4/4 Paper tissue box Wheel cha Passenge Stowage S3C32 150/150/150/150 Paper hand towel # 1. Add 250 4/4/4/4 Paper toilet roll 2.To be lo 1/1/1/1 Paper kitchen roll Please no fixed lates Each galley 2 Paper kitchen roll Each toilet waste bin (International) 4 Toilet waste bag Each toilet waste bin (Domestic) 2 Toilet waste bag Station: BKK TG5xx 622 640 642 644 646 648 660 670 672 676 682 and TG9XX TG46x 47x 48x 49x Position Quantity Item type Before Bin Above Seat 11E 4 Paper tissue box 150 Paper hand towel 4 Paper toilet roll 2 Paper kitchen roll Stowage S3C32 4/4/4/4 Paper tissue box Stowage S3C32 150/150/150/150 Paper hand towel 4/4/4/4 Paper toilet roll 1/1/1/1 Paper kitchen roll Before Bin above seat 31 HJK 4 Paper tissue box 150 Paper hand towel 4 Paper toilet roll 1 Paper kitchen roll Each galley 2 Paper kitchen roll Each toilet waste bin 4 Toilet waste bag Effective : 15 NOV, 2017 Issue No.2

(B787) Prepared by: QF 00F/30C/268Y llaneous Items Quantity Position or Location 100 Doghouse D7 on 4 Drop ceiling compartment door 4 ess bag 2/1 Coatroom C1/C6 sinet 1 Coatroom C5 olding waste bag nd dustpan 5/5/5/5 Coatroom C1/C2/C5/C6 ger 3 Coatroom C6 ir 24 Behind Bin above seat 14 EF cover C 190 Before Bin above seat 31 AB cover Y er trolley 2 Coatroom C4L h pillow case C 2 Behind Bin above seat 14 EF eY 190 Before Bin above seat 47 DEF mphlet 787 5 Every last seat of each zone er C 1 Behind Bin above seat 14 EF er Y 1 Before Bin above seat 31 AB olley 4 Position 136 air 1 Coatroom C4R ers personal wheel chair 1 Coatroom C4L ( Carried by pax ) 0 each for flight more than one sector. oaded 250 ea for station FRA/SYD/BNE/MEL/AKL/NRT/HND/KIX. ote that the number of coatroom will be rechecked again due to the placard will be st. Page 5 of 6

Cabin Articles Checklist (CAC) B787-9 Thai Airways International Public Co., Ltd. Configuration: Spare Toilet Articles Station: BKK All flights of Domestic (Pure Domestic) except combine flight Position Quantity Item type Before Bin Above Seat 11E 4 Paper tissue box 150 Paper hand towel 4 Paper toilet roll 2 Paper kitchen roll Before Bin above seat 31 HJK 4 Paper tissue box 150 Paper hand towel 4 Paper toilet roll 1 Paper kitchen roll Stowage S3C32 4 Paper kitchen roll Each galley 2 Paper kitchen roll Each toilet waste bin (Domestic) 2 Toilet waste bag Effective : 15 NOV, 2017 Issue No.2

(B787) Prepared by: QF 00F/30C/268Y Page 6 of 6

CREW PROCEDURE BANGKOK / BKK 1. GENERAL INFORMATION His Majesty the King Rama IX graciously conferred the name of “Suvarnabhumi Airport” which means “The golden land” and auspiciously performed the foundation stone laying ceremony on 19 January 2002. 2. OPERATION CENTER (OPC) The Operation Center of 9 storeys consists of operational offices that are of utmost importance to aviation business. There are 2 main buildings A1 and A2 and behind them is a parking lot building for TG staff and concerned official authorities. A1 is office unit and A2 is crew terminal. A2 - the Crew Terminal is the place where crew members gather to prepare themselves ready for their flight such as doing the necessary activities needed for flight safety and service, as well as being checked for official formalities before leaving the country. What we have here: 1st Floor: Checked Baggage loading Area, Immigration, Customs, Cabin crew Check-in Area, Cabin crew mailbox, Crew lounge, Limousine counter, Bank 2nd Floor: OD, QV-2, SV on duty counter, Briefing rooms, Canteen 3rd Floor: QQ, QQ-1, QQ-2, QQ-3, QV, QV-1, QV-2, QV-3, Crew uniform, Cabin crew rest area 4th Floor: OB, OC, OW, OX-M, pilot rest area, pilot lounge, pilot mailbox Issue2/ 26DEC2017 Page 1/19

CREW PROCEDURE BANGKOK / BKK 3. FUNCTIONS RELATED TO CREW MEMBERS In connection with over-all duties before and after each flight, there are relevant functions under Flight Operation Department which crew members may reach and/or have contact with: • OA : Crew General Administration Department • OS : Pilot Administration Department • QV : Cabin Crew Administration Department • OX-M : Safety Standards, Occupational Health and Aviation Medical Department A : OA - Crew General Administration Department There are 4 functions under OA that work related to the crew members: 1. OA-P - Flight Crew Schedule Planning Department Location : Head office / the 23rd Floor of Building 5 Responsibility : Arrangement of crew pairing, crew requirements calculation, blocked seat for crew rest and passive crew. Working hour : Monday – Friday (08.00 – 17.00) Contact number : Department manager Tel: 02-545 2748 Chief (pilot pairing) Tel: 02-545 2534 Chief (cabin pairing) Tel: 02-545 2747 / 2760 Email: [email protected] 2. OL - Crew Scheduling Department Location : Head office / the 23rd Floor of Building 5. Responsibility : Issuance of crew monthly schedules. Working hour : Monday - Friday (08.00-17.00) Contact number : Department manager Tel: 02-545 2588 Assignment office Tel: 02-545 2575 / 3237 Crew scheduling System Tel: 02-545 2581 / 2578 / 2586 Cabin Assigner Tel: 02-545 2587 / 2579 / 2582/ 2589/ 2594-7/ 2599 Pilot Assigner Tel: 02-545 3236 / 2569 / 2577/ 2580/ 2593 3. OJ - Crew Accommodation Management Department Location : Head office / the 23rd Floor of Building 5. Responsibility : arrangement of crew hotel accommodation at overnight-stay stations, Crew transportation at Bangkok station, Crew procedure at overnight -stay stations (Except Charter Flight). Working hour : Monday – Friday (08.00 – 17.00) Contact number : Department manager Tel: 02-545 2573 Chief Tel: 02-545 2574 Staff Tel: 02-545 2557 / 2591 Issue2/ 26DEC2017 Page 2/19

CREW PROCEDURE BANGKOK / BKK 4. OD - Crew Coordination Department Location : OPC / the 2nd Floor of Building A2. Responsibility • Act on behalf of DO to ensure the issuance of crew schedule, crew movement comply with rules and regulations. • Ensure a number of qualified crew to perform on time flight base on each aircraft type/ flight requirement and manage all irregularities that affect crew schedule and crew movement. • Check validity of crew travel document, emergency training, pilot license, medical check-up prior to each flight. • Record and update crew data, home address, contact phone number, passport, visa, training history and absence history. • Coordinate with other functions regarding all irregular/non-schedule/VVIP/VIP flight. • Coordinate with Immigration Authority of Thailand and other countries to comply with security regulations. Working hours : Every day (04.30 - 00.30) Email : [email protected] Contact number : Hotline Working Hour Contact number (Emergency case only) 04.30 - 00.30 Tel. 02-13 71699 Department manager 08.00 - 17.00 Tel: 02-13 71701 Administrative staff 08.00 - 17.00 Tel: 02-13 71695 / 71702 Fax: 02-13 71703 Planning 08.00 - 17.00 Tel: 02-13 71686 / 71687 02-13 71694 / 71696 IT control & development 08.00 - 17.00 Tel: 02-13 71706 / 71708 Crew personal data 08.00 - 17.00 Tel: 02-13 71704 / 71705 / 71709 & APP/APIS Day-to-day operation Duty manager 05.30 - 00.30 Tel: 02-13 71680 Staff 04.30 - 00.30 Tel: 02-13 71681 / 71685 One day in advance operation Duty manager 08.00 - 17.30 Tel: 02-13 71682 Staff 08.00 - 17.30 Tel: 02-13 71683 Sick report 04.30 - 00.30 Tel: 02-13 71684 / 71685 Check-in/out 04.30 - 00.30 Tel: 02-13 71688 / 71690 Crew sign 04.30 - 23.30 Tel: 02-13 71689 Crew exchange schedule 08.00 - 16.30 Tel: 02-13 71697 Fax: 02-13 71698 Issue2/ 26DEC2017 Page 3/19

CREW PROCEDURE BANGKOK / BKK B : OS – Pilot Administration Department Location : Head office / the 16th Floor of Building 5 Responsibility : Direct and supervise all functions under OS to ensure the efficiency and performance of all pilots are always kept up to Company’s standards. Working hour : Monday – Friday (08.00 – 17.00) Contact number : 02-545 2828 / 2838 There are 4 functions plus 1 service under OS. 1. OS-I – Intercontinental Pilot Administration Department Responsibility : Assist OS in all matters concerning Pilot Administration - Intercontinental Route. Contact Number : 02-545 2832 / 2837 OS – 744 Tel: 02-545 2842 OS – 380 Tel: 02-545 2819 2. OS-R – Regional Pilot Administration Department Responsibility : Assist OS in all matters concerning Pilot Administration – Regional Route. Contact Number : 02-545 2832 / 2837 OS – 787 Tel: 02-545 2842 / 4262 OS – 777 Tel: 02-545 2840 OS – 330 / 350 Tel: 02-545 2839 OS – 734 Tel: 02-545 2842 / 2841 3. OS-M – Pilot Mission Support Department Responsibility : Provide all support as requested by OS and OS-Fleets. Contact Number : Department Manager 02-545 2830 02-545 2963 Chief : Manpower Planning, Pilot Rotation, Pilot Status Report, Pilot Forecast Report, 02-545 3401 Pilot Fund, Crew Meal Committee, Annual Budget 02-545 2990 Chief : Line Check/Supervisory Pilots, License Allowance, CAAT reports, FDP, VVIP Flight, Steering Committee Meeting, Supervisory Pilots Meeting, Flight Operation 02-545 2991 Meeting, RTAF Follow flight, Loss License, Crew Accommodation Survey, Transition Telex Administrative Assistant : ATPL License update, Re-ATPL License update, License-renewal update, Medical Certificate-renewal update, English Proficiency update, SV Pilot update, Pilot-Instructor reimbursement Administrative Assistant : Pilot Seniority, Flight Deck Bulletin, Children Education reimbursement, Medical reimbursement 4. Pilot Medical Support Responsibility : Advice, Monitor and Follow-up the pilot’s physical and mental health. Contact Number : 02-545 2819 5. Pilot Mail-Box Services : OPC / the 4th Floor of Building A2 Location Responsibility : OS Staff will provide personnel support at Pilot Mail-Box every Wednesday. Working hour : Wednesday (09.00 – 16.00) Contact Number : 02-137 1711 Issue2/ 26DEC2017 Page 4/19

CREW PROCEDURE BANGKOK / BKK C. QV - Cabin Crew Administration Department There are 3 departments under QV. 1. QV-1 – Cabin Crew Utilization Department Location : OPC / the 3rd Floor of Building A2 2. QV-2 – Personnel Regulations & Discipline Department There are 2 different parts of responsibilities and located at 2 places. 2.1 Location : OPC / the 2nd Floor of Building A2. Responsibility : - Pre-flight coordinator by SV on duty - Provide pre-flight information for cabin crew such as crew briefing, e-Route folder - Information via Pop-up, CA bulletin, Hand in hand, VDO NOTE : IM/AP must carry e-Route Folder (i-Pad) as work reference during flight and sign when returning after arrival. 2.2 Location : OPC / the 3rd Floor of Building A2. Responsibility : - Investigate and enforce disciplinary actions if found any crew members infringing company rules and regulations. - Evaluate the working performance of cabin crew. Contact number: Department manager Tel: 02-13 71822 Pre-flight information preparation – Chief Tel: 02-13 71854 Staff Tel: 02-13 71853 Pre-flight coordinator – Chief Tel: 02-13 71861 Staff (SV on duty) Tel: 02-13 71899 / 71855 Disciplinary control – Chief Tel: 02-13 71824 Performance evaluation – Chief Tel: 02-13 71820 3. QV-3 - In- flight Services Safety Standard & and Welfare Department Location : OPC / the 1st and 3rd Floor of Building A2. Responsibility : Cabin crew welfare, the leave of absence record, requisition form for medical reimbursement, cabin crew annual medical checkup, crew mailboxes. Working Hour : Monday – Friday (08:00 – 17:00) Contact number : [email protected] Aviation Medicine, BMI, Safety Training Record Tel: 02-13 71915 -6 / 71836-7 Sick on Duty Tel: 02-13 71920 / 71922 Pregnancy Leave, Z49 Tel: 02-13 71921 Leaves, PA card, Name changed Tel: 02-13 71922 - 4 1st floor office Tel: 02-13 71435 - 8 Issue2/ 26DEC2017 Page 5/19

CREW PROCEDURE BANGKOK / BKK D. OX-M - Safety Standards, Occupational Health & Aviation Medical Department There are two locations of OX-M office. 1ST Location : OPC / the 4th Floor of Building A2 Contact number : Office – 02-1371718 / Clinic- 02-1371724 (Clinic will work Everyday) 2nd Location : Laksi Training Center / 6th Floor at building 2, Contact number : Tel. 02-506 – 7179 Working hour : Monday – Friday (07.30 – 16.30) Responsibility : • provide medical services to crew members and staff at OPC by using doctors and nurses from The Institute of Aviation Medicine and Royal Thai Air Force. • monitor health problem of crew members especially the illness caused by flight duty which may relate to flight safety. • monitor epidemics and emerging diseases and recommend the instructions on prevention. • monitor epidemics and emerging diseases and recommending prevention instructions. • provide annual Influenza vaccination for flight crew and cabin crew. • provide Influenza and Meningococcal Vaccination following the requirements for all staff from functions concerned HAJJ Flight. • monitor cockpit crew reimbursement of Annual Physical Examination fee. 4. PROCEDURE AT BANGKOK FOR CREW MEMBER 4.1 BAGGAGE LOADING (baggage services : 02-13 71324) Checked Baggage Loading Area. Page 6/19 Issue2/ 26DEC2017

CREW PROCEDURE BANGKOK / BKK Checked Baggage Allowance Manual • Checked Baggage is allowed for ; - All intercontinental flights. - The pairing that has layover 36 hrs. or more. • For Winter TPI, please check the additional announcement. • All personal use items are allowed to load in checked baggage only. • Allow one checked baggage with weigh not exceed 20 kilograms. • 2D will not load the baggage that is failed to comply with the restriction and does not receive permission from P-i-C of the flight. *** NOTE : PLEASE SEE LAGS DETAILS AT CLAUSE 11 *** Instruction • Loading process is allowed 3 - 1.30 hrs. before departure time. • Baggage must be attached with crew tag indicated flight number, ranking name/ surname and personnel number. • Crew members sign the name / write down the tag number/ and baggage weight in Crew Baggage Information sheet in front of security personnel before loading the baggage through the X-ray machine. Sign name and flight number. Put checked baggage on the scale and tap ID card on the card reader, the total weight will be shown and must not over 20 kilograms. Issue2/ 26DEC2017 Page 7/19

CREW PROCEDURE BANGKOK / BKK 4.2 CHECK– IN (OD : 02-13 71688-90/71699) Check-in Place • OPC / 1st floor of Building A2 • OPC / 2nd floor of Building A2 • OPC / 4th floor at OW Office • OD office Check-in Time Effective from 1 January 2018 ***** Cockpit Crew: 1.30 hours prior to STD Cabin Crew: 2.00 hours prior to STD NOTE : Check-in 4 hours or more before STD, will not be accepted and considered as incomplete check-in. Check-in Instruction • Tap ID card on smart card reader. • The system will check all of “must carry” documents ; - if any found invalid, the message box will pop-up with red mark. Do contact OD for necessary action. - if everything is all right, then Click Acknowledge and finish the process by Log out • After completion of check-in process, flight per-diem will be automatically transferred to the registered bank account. • However, there are 2 cases may happen ; - If check-in 1-10 minutes behind check-in time, it is considered as late check-in and code L12 - LATE CHECK-IN will be recorded in crew schedule. Contact OD for further action. - If check-in later than 10 minutes behind check-in time, it is considered as missed flight and code L11 - MISSED FLIGHT will be recorded in crew schedule. Contact OD for further action. For this case, standby crew will be assigned for replacement. NOTE : Standby crew will be selected for flight duty though missed-flight crew show up afterwards. Issue2/ 26DEC2017 Page 8/19

CREW PROCEDURE BANGKOK / BKK 4.3 BRIEFING For Cockpit Crew : - Brief at OW office, OPC, room 35-39 and 41 on 4th Floor of Building A2 - Tel. 02 - 13 71745-48 For Cabin Crew : - Brief at Briefing Room, OPC, the 2nd Floor of Building A2 - Tel. 02 - 13 71855 / 71899 (Tel. 02 - 13 71385 – 87 (Working Room for IM / AP 02-13 71886 -87) 4.4 IMMIGRATION FORMALITIES (Crew Sign) • Crew can specially perform Immigration Formalities and customs at OPC, 1st Floor of Building A2 for both Departure and Arrival. • In accordance with Immigration requirements, crew must sign in/out on Crew Sign Document prepared by OD at Immigration Counter. • Any change needed must be arranged by OD officer only. (So please contact OD staff : 71680) • Failure to comply with this Immigration requirements, crew will be fine approx. 2,000 THB. Issue2/ 26DEC2017 Page 9/19

CREW PROCEDURE BANGKOK / BKK 4.5 TRANSPORTATION TO AIRCRAFT (2D : 02-13 73590) Transportation from crew terminal to aircraft (vv.) • 2D is responsible for crew transportation from crew terminal to aircraft vv. • All crew of the same flight must join the same bus to the aircraft which is 1.15 hours before STD. (Effective from 1 January 2018) ***** • To keep On Time Performance, the bus should leave on time without waiting for the replacement crew (if any) who will follow soon after his/her arrival. .• Bus will pick-up all crew on arrival from the aircraft back to crew terminal *** NOTE : SHUTTLE BUS AND LIMOUSINE SERVICE BY PRABHIRARB, PLEASE SEE CLAUSE 12 *** 5. SICK LEAVE Contact number: OD: 02-13 71684 - 85, 02-0271684 - 85 Instruction • Who is unable to perform duty as assigned per schedule due to illness, contact OD for sick leave report. • Sick leave report must be made by him/herself with name, personal number, flight number and period of sick leave*. • If sick leave period does not cover the whole flight pairing, crew will be assigned as SB for the remaining day. NOTE : All rights to adjust crew schedule/assignment are reserved by OD. Issue2/ 26DEC2017 Page 10/19

CREW PROCEDURE BANGKOK / BKK 6. STAND-BY DUTY Contact number : OD : Day-to-day operation 02-13 71681 / 71685 One-day in advance operation 02-13 71683 Standby instruction • Standby crew must be ready during the standby period at the registered phone number, within the area of Bangkok, Nonthaburi, Pathumthani, Samutprakan, Chonburi and Chachoengsao. • All communication devices must be in service. • Standby crew who fails to contact OD with in 15 minutes after being called, is considered as stand by unavailable, code L13 - STANDBY UNAVAILABLE will be recorded in crew schedule. • All rights to assign any flights required by Flight Operation to standby crew are reserved by OD. List of Standby Cabin crew CHMSBA (cabin home standby A) 04.30 – 16.30 11.59 – 23.59 CHMSBB (cabin home standby B) 05.00 – 17.00 11.59 – 23.59 CHMSB1 (cabin home standby 1) 04.30 – 16.30 11.59 – 23.59 CHMSB2 (cabin home standby 2) 05.00 – 11.00 11.00 – 17.00 CHMSB3A (cabin home standby after flight canceled/aircraft changed) 06.00 – 18.00 CHMSB3B (cabin home standby after flight canceled/aircraft changed) CAPSB1 (cabin airport standby 1 = OD1) CAPSB2 (cabin airport standby 2= OD2) SBS (standby after sick leave report) List of Standby Cockpit Crew PHMSBA (pilot home standby A) 05.00 – 15.00 14.00 – 23.59 PHMSBB (pilot home standby B) 05.00 – 15.00 06.00 – 18.00 PHMSB3 (pilot home standby after flight canceled/aircraft changed) SBS (standby after sick leave report ) Pre-assignment for CA on Standby duty OD will assign fight duty to standby crew one day ahead of SB day under the following considerations ; crew composition, flight pairing, standby type, period of standby, and block hour (Junior CA will be assigned if there were 2 or more CA with the same block hour) Instruction: • All SB CA must update his/her schedule from 06.00 to 09.00 pm prior to standby day. • If there is no pre- assigned flight, after 09.00 pm. SB CA must be ready for SB call as normal procedure. • Any changes of the flight after pre-assignment are not allowed. • code L25 - SICK AFTER ASSIGNED FLIGHT is recorded for the SB crew who reports SICK after pre- assignment. • code L11 - MISSED FLIGHT is recorded for SB crew who fails to perform pre-assigned flight. NOTE : In accordance with AOC REQUIREMENT, cabin crew should be given a safety briefing prior to commencement of any flight or a series of consecutive flight after each full rest period. As a result, crew is not permitted to go direct to aircraft for unnecessary reasons. Issue2/ 26DEC2017 Page 11/19

CREW PROCEDURE BANGKOK / BKK 7. DELAY Contact number: OD: Day-to-day operation 02-1371681/85 Instruction • OD will inform crew at home, if flight delays 1 hour or more from STD, with the condition that OD receives information in advance and has enough time to call. • The delay of arriving flight, if it is 3 hours or more from STA, OD will inform crew family if home number has been registered. • In case of delay after crew checked in, P-i-C is has full authority to decide, whether the crew should go to the hotel or return home. • If the delay is less than 4 hours, crew rest area is available at OPC (cockpit crew on the 4th floor, and cabin crew on the 3rd floor). • Relative of crew are welcome to contact OD for information regarding flight-delay. They must state crew name/personal number before an enquiry. Crew personal information is strictly confidential. Taxi-fare allowance A fixed-taxi-fare of 300 THB will be paid for crew members accordingly ; • Rush call for a flight : if crew is requested to fly on day off and call time is less than 3 hrs. prior to STD. • Flight cancellation or change of the aircraft type : if the irregularity is announced later than 4 hours prior to STD and crew has not been informed in advance. • Flight cancellation : after check–in time. 8. CREW TRAVEL DOCUMENT 8.1 Passport • Crew members must hold passport with validity of at least 6 months before leaving the country. • Any changes in passport must notify OD in appropriate time ; 48 hours in advance for flights to AUSTRALIA, NEW ZEALAND, USA and 24 hours for other flights. • Notify to OD by ; - Submiting a copy of new passport with personal number and rank to OD staff during 0800-1700 daily. - Submitting a copy of new passport with personal number and rank via email to [email protected] and call to confirm the submission at 02-1371704-9, 02-1371697. Disciplinary actions shall be imposed on the crew member who fails to notify BKKOD in a timely manner because it concerns to the immigration problem and the airline trustworthiness at the destination. Issue2/ 26DEC2017 Page 12/19

CREW PROCEDURE BANGKOK / BKK 8.2 Personal data • The change of name and surname must respectively be reported to: 1. HR Service Center for both cockpit and cabin crew 2. OD for both cockpit and cabin crew Tel. 02-13 71704/09 (to register new data in AIRCREWS ** very important) Tel. 02-545 2568, or 2561 3. OZ-G for cockpit crew 4. QV-3 for cabin crew Tel. 02-13 71924 (to update crew data and crew certificate) ** If found incomplete document after flight departure, OD will assign the crew to passive same plane back to Bangkok. However, if the aircraft stays overnight and the crew is not allowed to pass immigration formality then it will be the crew’s responsibility to stay at transit hotel on his/her own expense. It is the Security Measure that travel documents must be updated and valid at all time, especially, the flights required APP (Advance Passenger Processing) or APIS (Advance Passenger Information System). The fine will be 5,000 USD/per head and 75,000 USD/per flight, or 11,000 AUD, and 500,000 JPY. The crew will be responsible for the fine if found any mismatched personal data of the passport. • The change of crew contact: address and telephone number. Fill in the “Crew Contact Address Form” and submit to OD. 9. CREW SCHEDULE EXCHANGE Automatic Schedule Exchange program is set up in the AIRCREWS System and the remote access is provided through the internet website at https://vpn.thaiairways.com. How to access the system a) “SIGN ON” the AIRCREW System. b) Fill in both parties’ personal data: personnel number/ password/ period of flight duty. c) Select the button according to the guidelines on the first page, the flights will be displayed on the screen. d) Wait until Approved appears on the screen. e) “SIGN OFF” after the exchange is completed. Issue2/ 26DEC2017 Page 13/19

CREW PROCEDURE BANGKOK / BKK Rules and regulations for cockpit crew 1. Require 48 hours in advance. 2. The length of the exchange must not longer than 28 days. 3. Referring to Duty Regulations, it is not allowed to have 5 consecutive days off; the sixth day must be assigned standby. 4. Flight duty and ground duty cannot be assigned over 6 days in a role. 5. Block hour must not exceed 34 hours in any 7 consecutive days. 6. The minimum rest period for regional and domestic flights shall be at least 12 hours. 7. For regional flight arrived BKK after 19.00 lt., it is allowable to fly next day with flight activity that is not earlier than 12.00 lt. 8. The exchange must not affect the forthcoming schedule prepared by OL. 9. Trainees are not allowed to exchange flights. 10. Instructor pilot under training period can only exchange within the same category. Rules and regulations for cabin crew 1. Require 48 hours in advance. 2. The period of each exchange must not exceed 28 days. 3. Continuous days off must not exceed 5 days. On day sixth, crew will be assigned for flight duty or standby duty. 4. Continuous flight and ground duties must not exceed 6 days 5. Accountable block hrs. must not exceed 34 hours in any 7 consecutive days 6. For regional and domestic flights the minimum rest period shall be at least 12 hours. If flights from regional route arriving in BKK after 1900 lt., the next flight duty will not be earlier than 1200LT of the next day. 7. The exchange must not affect the forthcoming schedule prepared by OL. 8. The maximum block times per month must not exceed or less than 15 hours from original block times per month. 9. Trainees are not allowed to exchange flights. 10. The exchange allows only for crew of the same nationality and category It is not permitted to exchange scheduled flights with: 1. VVIP flight 2. Day free 3. All kind of leaves 4. Special duties and extra duties 5. Courses and ground duties 6. The pairing with other airline ticket Issue2/ 26DEC2017 Page 14/19

CREW PROCEDURE BANGKOK / BKK 10. CUSTOMS REGULATIONS (www.iatatravelcentre.com/TH-Thailand-customs-currency-airport-tax-regulations-detail) Free import • 200 cigarettes or 25g of tobacco • 1 litre of alcohol • Non-commercial amount of gifts and other items for personal use of up to 10,000 local currency (Baht) Prohibited • Narcotics and other controlled substances • Pornography • Counterfeit items • Goods with Thai flag on them • Fake Royal or other Official seals • Copyright infringing items • Local currency (more than 50,000 baht) Restricted • Live animals • Plants, foodstuff and seeds • Weaponry and ammunition • Medication • Foreign currency Customs Restrictions for Crew Members The crew members have to abide by the following customs restrictions for personal effects: • Valuable articles such as branded name bags or watches, where the price is more than 10,000 THB, the crew members must pay the necessary tax to the Customs. • Crew members must declare to the respective customs officer, for tax purpose, those taxable items mentioned above, before such items are found in his/her baggage during the x-ray process. Failure to declare will be against the respective customs laws and regulations. • All personal effects and gifts shall be of a personal nature and non-commercial quantities, if not, the necessary tax must be paid to the Customs. • Import of preserved foodstuff, fresh food – no tax exemption • Import of supplementary products and cosmetics – import permit required Issue2/ 26DEC2017 Page 15/19

CREW PROCEDURE BANGKOK / BKK 11. RESTRICTION OF LIQUID, AEROSOLS AND GELS (LAGs) • LAGs must be carried in containers with a capacity no greater than 100 ml. • Containers must be placed in a transparent re-sealable plastic bag with a maximum capacity not exceeding 1 litre. 12. SHUTTLE BUS AND LIMOUSINE SERVICE Service By : Prabhirarb Transport Co., Ltd. Mobile : 089-8921137 12.1 Shuttle Bus Service Service Time : 04.30 – 22.00 (please see the attachment for Timetable.) Destination : Crew Center (Laksi) and OPC (Suvarnabhumi Airport) v.v. Service points : Crew Center : In front of Building 2. OPC : In front of Building A2. Issue2/ 26DEC2017 Page 16/19

CREW PROCEDURE BANGKOK / BKK 12.2 Limousine Service to residence Details for Limousine service : This service is the benefit given by the company on safety basis to accommodate crew members whose flights arrive late at night only on the following conditions: • The actual of flights arrival (on block) between 21:00- 05:00 lt. • The scheduled flights according to TPI arrive in BKK at 05:00 lt. and delay arrival not later than 05:30 lt. • The red-eye flight that departs at night and arrives early in the morning. Instruction : • IM or AP prepares voucher for limousine service, one voucher for each limousine. • Maximum of 5 limousines for intercontinental flight, 4 limousines for regional flight, and 3 limousines for domestic flight. This is under P-i-C consideration. • It is expected that each limousine shall accommodate 2 persons whose residences are in the same direction. • The voucher must be acknowledged and signed by P-i-C of the flight. • Submit the voucher to the dispatch at limousine service counter on 1st floor of Building A2 for limousine arrangement. NOTE : 1. Usage of the limousine must be within only 1 hour after actual arrival time (On block). 2. The change of destination after voucher submission is not permitted. Issue2/ 26DEC2017 Page 17/19

CREW PROCEDURE BANGKOK / BKK 11. IMPORTANT CONTACT NUMBER OP 9th floor, Building A1 Tel. 02-13 71201, 02-13 71202 GOCC Tel. 02-13 71200, 02-13 71260 MCC Tel. 02-13 75741, 02-13 76000 - 4 Airport Services Manager (ASM/KO) Inter and Dom Tel. 02-13 45332-33 Inter / 02-13 45300-03 Dom Controller (CSS/FM) Tel. 02-13 45102-15 Lost & Found Tel. 02-13 45466-69 Airport Security Tel. 02-13 21911 Cleaner (2Q) Tel. 02-13 77120 Airport Doctor Tel. 02-13 27777 Catering Tel. 02-13 72777 Inter / 02-13 72771 Dom Crew Baggage (2D) Tel. 02-13 71324, 02-13 73590 Novotel Airport Hotel Tel. 02-13 11111 Approved Capt. Supoj Charoensuk / OA Crew General Admin. Department Remarks: This Crew Procedure was written in compliance with the latest information obtained from the current practice. Any suggestions and/or corrections are welcome for the betterment and /or improvement of the Crew Procedure. Please contact OJ (Tel. 02-545-2574) Issue2/ 26DEC2017 Page 18/19

CREW PROCEDURE BANGKOK / BKK (Attachment) Crew Shuttle Bus Schedule Crew Center - OPC OPC – Crew Center 04:30 07.30 06:00 08:00 10:30 11:00 13:30 14:00 16:00 16:00 18:00 18:00 20:30 20:00 22:00 21:00 Please Note : 1. This service is only for crew to and from operating the flights only. 2. Shuttle bus will leave according to schedule time. 3. The route will be via Don Muang toll way, Motorway and Expressway without any unplanned stops (no pick-up or drop off along the route). 4. Crew members must be responsible for check-in time. Issue2/ 26DEC2017 Page 19/19

HOW TO FIND SERV THAISQUARE  PRE FLIGHT BRIEFING OR  LOG IN  PRE FLIGHT STUDY  MANUAL  SERCVICE INF

VICE PROCEDURE? FO  SERVICE  SERVICE MANUAL  PROCEDURE  SERVICE INSTRUCTION