20190721-Change management-Eng. Muneer ALsabbagh

Change Management

Course Questions – What is a change? – Why to Change – When to change – How to change – Summary

Allah does not change a “ ‫ان ا َ َﻻ ُﻳ َﻐﻴ ُﺮ َﻣﺎ ِﺑ َﻘ ْﻮ ٍم َﺣﺘ ٰﻰ‬ people's lot unless they ‫” ُﻳ َﻐﻴ ُﺮوا َﻣﺎ ِﺑ ْﻧ ُﻔ ِﺴ ِﻬ ْﻢ‬ change what is in their hearts. [11:‫]اﻟﺮﻋﺪ‬

Logistic • Kindly, Turn it off • Breaks Break 1. From ____ To _____

Change Management Introductory Change Management

Where They Are Now? Why?

Read and Think About \"Change your thoughts and you change your world\" Norman Vincent Peale

Let us see this short film…. • You tube

Change Definition ❶ What Does Change mean to You?

Change Management (CM) ✔ Change management is a structured approach for ensuring that changes are thoroughly and smoothly implemented and for achieving lasting benefits of● Future “TO-BE” change. Focus On Routine Management Change Management ● Now “AS-IS”

Make Change vs Be Changed ✔ Be changed : where you have no control over you destination ✔ Make changes : you have e a control over your destination Make changes Be changed

Change Definition From “AS-IS” situation to “TO-BE” Situation

Your Biggest Life Change 2 • What is the major change in your life? • As it is going on , How was your feelings towards? • After passing, How did you feel? • If you face it again What shall you change in your actions and reactions?

Types of Reponses • Active , you are on time • Proactive, you are ahead • Reactive (Passive) , you are late • No Action, you are dead

Types of Changes you need to consider two converging and predominant fields of thought: • an engineer's approach to improving business performance • a psychologist's approach to managing the human-side of change.

Change Management • At Personal Level • At Organizational Level

Why do We have to make changes? 2

Personal Change

Change Game? New Position ? Take it or leave it?

Change Question Do We Fear Change? Pain vs. Pleasure ✔ what I have to pay? ✔ what I have to get?

Read and Think About “Our only security is our ability to change. ” John Lilly

Personal Change

Personal Change

Personal Change 2

Personal Change

Change – Organizational Level

Change – Organizational Level What Does Change mean to You? Transformation Transition Restructuring Downsizing BPR CPI Layoffs Cost-Cutting More Effort More Benefits More competition Less Power…

Change – Organizational Level People Processes Technology

Types of Changes • Business strategy • Processes-Oriented Changes • Systems-Oriented Changes • Organizational structures-Oriented Changes • Job roles. -Oriented Changes • People-Oriented Changes

Changes Models • ADKAR Model • Lewin’s Model • Kotter’s Model • 7-S Model • General Model

ADKAR Model

Lewin’s Model Lewin’s change management model based on three simple stages: • Unfreeze • Change • Freeze

Kotter’s 8-step change model • 1. Create sense of urgency • 2. Build a guiding coalition • 3. Form strategic visions and initiatives • 4. Enlist volunteer army • 5. Enable action by removing barriers • 6. Generate short term wins • 7. Sustain acceleration • 8. Institute change

7-S Model

Organization Failure To Change 1. Structure: The line of reporting, task allocation, coordination and supervision levels 2. Strategy: The top level plan top create competitive advantage 3. Systems: The supporting systems and process of the firm, like Information systems, financial reporting, payment systems, resource allocation etc 4. Shared Values: These are the core values of the company and form the underpinning culture and how the business behaves and is perceived to behave in the wider context of the community 5. Style: the overarching style of leadership adopted within the organization 6. Staff: the number and types of employees within the organization 7. Skills: the skills and competencies of the employees

Change Management – General Model

Change Resistance

Personal Resistance • Why Do People Resist Change? 2 • Why Do People Encourage Change? • NO Group • YES Group

Change Resistance Causes

Change Management Summary • Change is a constant of life • It is every time • Make it before made by it • Comfort zone is the death zone • Make it consciously • Smartness means adaptability • Greatness means changeability • Nothing is Perfect in life • Just Do It!

‫اﻟﺴﻼم ﻋﻠﻴﻜﻢ ورﺣﻤﺔ ا وﺑﺮﻛﺎﺗﻪ‬ ‫‪Thank You All‬‬