Employee Handbook Hyatt Place Gurgaon

Hyatt Place Gurgaon / Udyog Vihar 1|Page

ContentsGeneral Manager’s message .................................................................................................................03 Chapter 1 – About HyattHyatt Logo and Introduction to Hyatt Hotels Corporation ....................................................................04Hyatt Purpose, Values and Goals ...........................................................................................................06Our Guiding Principles and Personality ..................................................................................................06Hyatt Journey ...........................................................................................................................................07Hyatt Brands..............................................................................................................................................10World Of Hyatt ..........................................................................................................................................14Hyatt Thrive ...............................................................................................................................................16 Chapter 2 – About Hyatt Place Gurgaon/ Udyog/ViharLocation and Features of the Hotel.........................................................................................................17Rooms, Event Spaces and Dining Experiences .....................................................................................18Owning Company & Hyatt Corporate ....................................................................................................19Fire and Safety..........................................................................................................................................23Hotel’s Code of Conduct………………………………………………………………………………………………………………………….26Must Knowns of Hyatt PlaceGurgaon……………………………………………………………………………………………………………....32 Chapter 3 – GurgaonCity Overview ..........................................................................................................................................38 Chapter 4 – Whistle Blower PolicyPolicy & Procedure .................................................................................................................................40 2|Page

A note from the General Manager’s desk…Please accept my heartiest congratulations on your selection & on behalf of the Hyatt PlaceGurgaon team, I welcome you to our Hyatt family!Hyatt is renowned internationally for its determination in the pursuit and maintenance of highstandards of excellence by providing superior products and service in the hospitality industry. Byjoining us, you have clearly demonstrated the potential of being a part of this higher purpose andcommit to working as per the Hyatt values.The company is poised to grow strategically in thecoming years and your contribution to this growthis crucial. Building on the purpose to care forpeople so they can be their best, Hyatt strives tocreate a world of understanding and care for ourguests and associates. Take a moment tounderstand the House of Hyatt which tells us allhow important our four pillars are to achieve ourmission.We believe that people are the No.1 factor in contributing to our success. With a seriouscommitment to employee training, your future is definitely an important and integral part of ourbusiness. Therefore, I hope you will make use of every opportunity to learn and work towards yourown advancement and render us support in promoting and ensuring the success of our hotel.The opportunities are unlimited and whilst contributing to our growth, you will be reaping thebenefits that come from being part of this dynamic and successful company. Success lies on thefoundation of Respect, Empathy & Integrity. The hotel leadership team is always by your side toguide you through your journey as we strive to achieve our common goals.Welcome on board. I wish you every success with Hyatt Place Gurgaon. Maulina Gupta General Manager 3|Page

Chapter 1 – About Hyatt Hyatt LogoThe logo is a stylized version of the word Hyatt with the crescent running through it symbolizing the sunrise-to-sunset experience of the Hyatt guest and representing our commitment to providing round-the-clock service. Introduction to Hyatt Hotels CorporationHyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company witha portfolio of 13 premier brands and 650+ properties in 56 countries, as of March 31, 2017. TheCompany's purpose to care for people so they can be their best informs its business decisions andgrowth strategy and is intended to create value for shareholders, build relationships with guests andattract the best colleagues in the industry. The Company's subsidiaries develop, own, operate,manage, franchise, license or provide services to hotels, resorts, branded residences and vacationownership properties, including under the Park Hyatt®, Miraval, Grand Hyatt®, Hyatt Regency®,Hyatt®, Andaz®, Hyatt Centric™, The Unbound Collection by Hyatt™, Hyatt Place®, Hyatt House®,Hyatt Ziva™, Hyatt Zilara™ and Hyatt Residence Club® brand names and have locations on sixcontinents. For more information, please visit www.hyatt.com. 4|Page

Hyatt PurposeWe care for people so they can be their best. Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals, so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members and shareholders. Being your best is about being your authentic self in each moment- engaged, fulfilled, and ready to take on the world. 5|Page

Values Integrity Respect Tell and accept the truth Honour your commitments Be inclusive Take ownership and act with pride Value diverse points of viewCare for people and your environment Humility EmpathyLet actions speak for themselves Truly listen Share the credit Respond with compassion Put others first Walk in the shoes of others Creativity Fun See things anew Don’t take yourself too seriously Fail often to succeed sooner Laugh out loud Be curious: Learn and Relearn Build joy into your work Our GoalHyatt becomes the most preferred hospitality brand- loved and respected by colleagues, guests, owners, operators, community members and shareholders. Our Brand Promise Creating a stylish, comfortable, seamless experience GUIDING PRINCIPLES Create uncomplicated experiences Focus on purposeful service Business casualSTRAIGHTFORWARD * STYLISH * APPROACHABLEIntroducing the future of select service, Hyatt Place hotels are designed with a hand-selected rangeof essential amenities that provide uncomplicated, casual hospitality for today’s multi-taskingbusiness traveller. Hyatt Place hotels combine style, innovation and 24/7 convenience to create aperfectly seamless stay with every modern comfort, including spacious guestrooms that provideseparate sleeping and living spaces; food freshly prepared around the clock; a full bar with premiumbeers, wines and spirits; flexible spaces for business or social events; and complimentary high-speedWi-Fi. At Hyatt Place, guests will find the comfort they want and the service they deserve. 6|Page

Hyatt Journey1957: A progressive and innovative hotel company begins when a small hotel near the busy LosAngeles International Airport is bought from a man named Hyatt Von Dehn by Jay Pritzker.1963: Advertised as “The World’s First Fly-in Hotels”, Hyatt had three divisions: Hyatt House Hotels,Hyatt Chalet Motels and Hyatt Lodges.1967: Hyatt Regency Atlanta features a breath taking 20 story atrium lobby, with lush trees, hanginggreenery, spectacular sculpture, glittering glass elevators and a revolving roof-top restaurant. Thisdramatic hotel, designed by John Portman, launches a new era in hotel architecture and operatingphilosophy.1969: Hyatt Regency Hong Kong opened its doors in 1969 as the first international Hyatt hotel.1972: Hyatt International launches what is then its largest hotel with 700 rooms, Hyatt Singapore(which has since been re-branded Grand Hyatt Singapore). Since then, Hyatt International hasgrown and developed into a major international hotel company with Grand Hyatt Taipei, Taiwan,taking the lead as the company’s largest hotel with 850 rooms.1979: Hyatt International and Hyatt Corporation both grow at an impressive rate. In the UnitedStates, Hyatt Corporation carves an image of luxury and service that captures the imagination ofAmerican travellers.1986: Australia becomes the focus of growth, with the introduction of Grand Hyatt Melbourne,followed shortly afterwards by Park Hyatt Sydney, Hyatt Hotel Canberra, Hyatt Regency Adelaide, 7|Page

Hyatt Regency Perth and two resorts in Queensland: -Hyatt Regency Coolum and Hyatt RegencySanctuary Cove.1989: Hyatt International celebrates its 20th anniversary and was selected as the best hotel chainof the year. The same year Hyatt International opens its first Grand Hyatt Hotel – Grand Hyatt HongKong.1991: Hyatt continues its expansion of Grand Hyatt with the launch of three Grand Hyatt hotels inJakarta, Bali and Bangkok.1995: Hyatt International enters the CIS market (Community of Independent States, former Russianrepublics) with a new hotel in Baku, Azerbaijan and opens the Hyatt Regency Johannesburg.1999: Grand Hyatt Shanghai, the highest hotel in the world opens to great accolades and rapidlybecomes renowned as the best hotel in China.2002: The opening of Hyatt Regency Kolkata, Hyatt Regency Mumbai and Park Hyatt Goa Resortand Spa in India, Grand Hyatt Beijing in China, Park Hyatt Paris - Vendome in France, HyattRegency Warsaw in Poland, and our very first Grand Hyatt in South America, Grand Hyatt SaoPaulo in Brazil.2003: Hyatt takes over Grand Hyatt Cairo, which becomes the biggest Hyatt Hotel in Europe,Africa and Middle East with 715 rooms.2004: Creation of Global Hyatt.2005: Launch of Hyatt Place2006: Hyatt acquired Hyatt Summerfield Suites.2007: Travellers in the United States were able to experience Hyatt Place and in April 2007 Hyattlaunched its newest global brand, Andaz with the opening of Andaz Liverpool Street (London,United Kingdom). 8|Page

2009: Hyatt expands in the C.I.S. with the opening of Hyatt Regency Dushanbe, Tajikistan and Hyatt Regency Yekaterinburg (Russia) in March. 2011: Hyatt thrive launches as Hyatt’s global corporate responsibility platform. 2012: Hyatt Summerfield Suites is rebranded as Hyatt House.2015: The Hyatt Centric brand launches with its first location in Chicago offering accessible, chiclodgings in prime city locations for the cosmopolitan traveller.2016: The Unbound Collection becomes the 12th brand in Hyatt’s portfolio, introducing guests to awhole new range of experiences.2017: World Of Hyatt launches March 1st, replacing Hyatt Gold Passport as Hyatt’s loyalty programand becoming Hyatt’s new customer facing master brand. 9|Page

HYATT BRANDSHyatt has 3 types of service models and 8 sub-brands of hotelsThe 3 types of service models are:Full Service 2. Select Service 3. Ownership OpportunitySub brands are: Exceeding every expectation… Park Hyatt hotels are a symbol of service and luxury, offering impeccable guestrooms, revitalizing spas and exceptional food and wine, all perfectly tailored to those who expect nothing but the best- the world’s most discerning business and leisure travellers seeking an elegant meeting space or sophisticated escape. Make a Grand statement… An array of dinning venues, spectacular entertainment and meeting spaces and a sophisticated yet personal approach to service make every Grand hotel Hyatt hotel the perfect destination within a destination. Fostering connections… When it comes to meetings and events, experienced professionals come to Hyatt Regency hotels. World class amenities and inviting accommodations, along with on- site restaurants, bars, markets, meeting spaces and more, make each Hyatt Regency hotel a self- contained community that fosters connections and helps work get done. 10 | P a g e

Service meets style… Hyatt hotels are designed to make the most of every stay. Business and leisure travellers alike benefit from pristine rooms, invigorating restaurants and bars, an expert staff and a prime location in a high-demand destination. Complete immersion in the destination… Every Andaz property stands out as adistinctive expression of the culture thatsurrounds it – capturing the best of the local design, cuisine and social scenewhile delivering a friendly attitude andwarm, personal service common to all Andaz hotels worldwide. At the centre of it all… Upscale and highly customizable, Hyatt Centric hotels are designed for savvy, adventurous travellers who want easy access to local hot spots and hidden gems. These properties deliver premium amenities and uncomplicated quality in a simple, inspiring environment that encourages discovery and interaction. 11 | P a g e

Your doorway into the extraordinary… Every property in the unbound Collection by Hyatt is truly one of a kind. From historic landmarks to tropical resorts and new builds, each property is designed to captivate guests with the unique stay opportunities that seasoned, high- value travellers crave alongside the trusted Hyatt rewards and conveniences they love. Select service for the most selective… Our guest-focused approach, strengthened by flexible spaces and a range of amenities, makes Hyatt Place hotels the perfect choice for high-value business travellers seeking comfort, quality and around –the-clock convenience. Your routine is our priority… Built on focussed customer insights, Hyatt House hotels are designed and continually refined to keep questscomfortable, cared for and feeling like themselves, with essential conveniences like residential-stylerooms, complimentary breakfasts, on- site laundry and more. 12 | P a g e

All-inclusive goes all out… Selectively placed in some of the most stunning locales on earth, and featuring luxurious accommodations, personal service and a variety of culinary options, Hyatt Ziva family resorts and Hyatt Zilara adults-only resorts offer the highest levels of quality, care and convenience that seasoned travellers will find in an all-inclusive vacation experience. Your journey towards life in balance…Miraval is for those who seek inspiration, self- improvement, and a life in balance. Hyatt shares Miraval’s belief that wellness ismore than a class or simply eating well- it’s a lifestyle. Paradise in Paradise… Unlike traditional vacation ownership resorts, Hyatt Residence Club’s luxury accommodations are available for weekly stays. Each residential style vacation condominium offers elegant appointments with all the comforts of home. 13 | P a g e

World of Hyatt World of Hyatt, Hyatt’s global loyalty program, puts Hyatt’s purpose into action. It allows us to show our members how much we care for them to be their best. World of Hyatt offers our members more benefits, more opportunities to earn rewards and more ways to engage with Hyatt. We don’t just want to welcome our guests to our world, we want to understand theirs. It’s about celebrating our members by understanding the people, places and stories that make up each of our guests’ lives — creating a thriving community In designing the program, we started with our members. We heard what makes their experiences better andmore meaningful — and we tailored World of Hyatt to meet those needs, so they can expect theexceptional. Membership Basics 14 | P a g e

Membership levelsThe majority of World of Hyatt memberships are structured into four distinct membership levels. Hyatt Courtesy CardCourtesy Card is an exclusive and unpublished membership that can only be obtained throughinvitation. 15 | P a g e

Hyatt ThriveAt Hyatt, we are in the business of caring for people so they can be their best. Our purpose definesour practices: We work to create an environment for people to thrive by building strongcommunities and fostering sustainable environmental practices.As our business grows to meet the needs of a more connected world in which more people thanever are traveling, we believe that we have great opportunities and an even greater responsibilityto ensure that we grow thoughtfully. Hyatt Thrive, our corporate responsibility platform, translates ourcommitment into a shared vision and common focus through four pillars: Environmental Sustainability Environmental SustainabilityTaking focused, aggressive steps to Taking focused, aggressive steps to reduce to our impact by reduce to our impact by implementing more sustainable implementing more sustainable building practices across our building practices across our operations. operations. Health & Wellness Economic Development & InvestmentInvesting in programs that help ourcolleagues, guests and neighbours Stimulating local growth and creatingadopt and support healthy lifestyle. career and commerce opportunities in the communities we serve.Hyatt Thrive is built on the understanding that through actions large and small we can have a bigimpact on the lives of the people and the communities we touch. By setting goals, measuringprogress and working across these areas, we aim to make a tangible impact within and beyondthe walls of our hotels. This impact is amplified by the engagement of our colleagues, who arepassionate about contributing to the communities they call home. And when our people,communities and planet thrive, so does our business. 16 | P a g e

Chapter 2 – About Hyatt Place Gurgaon LocationThe hotel is 3.2 km from the DLF Cyber Hub and 5.7 km from the Kingdom of Dreams. The MaharanaPratap ISBT Kashmiri Gate Bus Station is 30 km. The Delhi International Airport is 11 km away while theNew Delhi Railway Station is 26 km away. Hyatt Place Gurgaon, best upscale business hotel inGurgaon (Gurugram), is strategically located in the heart of Gurgaon offering the ideal location formulti-tasking international travelers. A place where 24/7 conveniences, thoughtful service andflexible spaces help guests move seamlessly from work to play, from frenzied to relaxed. Features of the hotel Along with a restaurant, this smoke-free hotel has an outdoor pool and a 24-hour health club. Free WiFi in public areas and free self-parking are also provided. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. The hotel offers 176 spacious guestrooms (30 Sq Mtr) with a mix of contemporary and stylish furnishings including a plush Hyatt Grand Bed, state-of-the-art media and work centres, cozy- corner sofa sleeper, free Wi-Fi everywhere and remote printing facility throughout the hotel. 1. Gallery Hosts available 24/7 2. Complimentary Wi-Fi and remote printing everywhere 3. Complimentary hot breakfast 4. Complimentary public computers with high-speed internet access in the Gallery 5. 24-hour StayFit™ Gym featuring cardio equipment with LCD touchscreens 6. 2730 sq. ft of meeting place for small to medium meetings 7. Outdoor swimming pool 8. 24-hour Gallery offers a menu with must-have items for guests to purchase 17 | P a g e

RoomsThe Room Categories are as follows:  176 Rooms  121 King Rooms  55 Twin Rooms Dinning ExperiencesGallery Kitchen serves complimentary breakfast everyday for its guests from a menu ofintercontinental dishes to satisfy their taste buds. Coffee to Cocktails Bar is the perfect place torelax in, given its wide variety of beverages and music in the outdoor setting.The restaurants andbars at Hyatt Place Gurgaon share a flair for the dramatic, the special, and the memorable. Inbetween relaxing at the hotel, attending business meetings, or exploring the city of Gurgaon,enjoy an exceptional experience at any of the dining spots at the hotel. Live KitchenHyatt Place features a 24/7 Gallery menu tendering freshly prepared meals with a variety oflocal and regional specialties. Visitors craving for lighter bite can relish various selections of freshlyprepared salads as well. Meetings and Event SpacesThe hotel offers 2720 sq. ft. of available meeting space, dedicated Hyatt Place meeting hostand state of the art audio visual equipment and technology.Meeting Place 1,2 & 3 – 2200 sq. ft.Meeting Place 4 – 520 sq. ft. 18 | P a g e

Owning Company Samhi Group of Hotels Key Executives Mr. Ashish Jakhanwala Managing Director & CEO Mr. Madhav Thadani Founder & Chairman Hotelivate Mr. Vinay GuptaVice President-Asset Management 19 | P a g e

Company Profile SAMHI is a privately owned hotel asset copany that specialises in development, acquisition and ownership of branded hotels. SAMHI’s assests are located inprime markets across India which have high barriers to entry and large unaccommodated demand. Distingushed in the India hospitality maket due to its Pan India spread, quality of hotels, brands and operators and a rapidly growing portfolic, SAMHI is perhaps the only institutional multi- branded hotel ownership company of this scale in india, It has therfore ttracted global hotel chains such as Mariott as financial joint venture parteners besides being operating partners alongside Hyatt International.Operating under well recognised brands such as Courtyard by Marriott, Sheraton, Hyatt Regency, Hyatt Place, Farieldfield by marriott, Four Points by Sheraton and Renasissance hotls owned by SAMHI benefit from global distribution of these brands, strong loyality programs and corporate relationships allowing these hotels to have a superior rate penetration. SAMHI was founded by Ashish Jakhanwala and Manav Thadani, both with immense experience and knowledge of the Indian hospitality industry and counts Sam Zell led Equity International and GTI Capital Group, along with IFC and The Goldman Sachs as its principal shareholders. Theunique bandwidth of world class shareholders & management team, operator partenership and a strong portfolio of assets make SAMHI one of the most admired hotel asset companies in India. Brands Under Samhi 20 | P a g e

Hyatt India Corporate TeamHyatt corporate team is located in Gurgaon. Sunjae Sharma Vice President- Operations Arif Khan Director of Human Resource Harleen Mehta (VP Sales Operations) 21 | P a g e

Nikhil KulshreshthaDirector of Corp & Hotel Finance Moushumi Chopra Regional Vice President-Legal Samir SenguptaDirector of Security & Specialist 22 | P a g e

Fire and Safety Everyone’s Responsibility 1. The responsibility for maintaining the Health and Safety of guests and employees is shared by management and employees. It is important that you take this responsibility seriously. If you cause an accident or ignore a hazard, someone will get hurt and it might be you. We want to eliminate unsafe conditions in our hotel, but we need your help. 2. If you have any questions about Health and Safety, ask your Supervisor or a member of the Security team. Together we can make Hyatt Place Gurgaon a safe place to work and visit. 3. It is the policy of our hotel to ensure, as far as is reasonably possible, that all employees are safe from injury and risks to health, while at work. 4. All employees are expected to take all practical measures to ensure a safe and healthy working environment in keeping with the following defined responsibilities. 5. Take reasonable care to protect your own health and safety at work. Ensure that you do not endanger any other person through any act or omission at work. 6. Obey all instructions issued to protect your own health and safety, and the health and safety of others 7. Ensure that you are not influenced by the consumption of alcohol or drugs; in such a state to endanger your own safety at work or the safety of any other person at work. 8. Report or make such recommendations to your department head as you deem necessary to avoid, eliminate or minimize any hazards of which you are aware regarding working conditions or methods. 9. Keep your work area tidy. Emergency ProceduresDuring your first week you should familiarize yourself with the emergency procedures as well as thelocation of emergency exits. How to report a fire 1. Raise an Alarm – Activate the nearest Manual Call Point (MCP) 2. Inform to Hotel Emergency No from your nearest telephone – 1111 3. Inform to Security from your nearest telephone – 1342, 1340 4. Give Security your: 5. Name and department 6. Exact location and size of fire 7. Stay in that area (if it is safe to do so) until assistance arrives in order to direct them to the source of fire. 8. DO NOT PANIC! Provide help to the Guests and Associates. 9. Do not open the doors leading to Rooms, Corridors etc. which may allow the spread of smoke and fire to other areas. 23 | P a g e

In the event of evacuation 1. Whenever you hear the evacuation message, stay calm – DO NOT PANIC! 2. Provide assistance to all Guests and Associates as required. 3. Remove any equipment from the passage that might hamper the firefighting efforts (if you are able to). 4. Never use or allow anyone to use the Lifts/Elevators. 5. Evacuate the Hotel, using nearest Fire Exit and report at the designated assembly point. 6. Close all possible doors (if possible to do so before evacuating). 7. Do not waste time while evacuating the building. 8. Do not re-enter the building until instruction given by Chief Fire Warden. 9. Do not speak to any media person or external agency commenting on the incident.These rules will help you make a safe decision if discover a fireC. Confine the fire or smoke by coming out and closing all the doors, so you don’t feed fire withadditional oxygen.A. Activate the fire alarm by pulling the lever of the Manual Call Point (MCP) or dialing theemergency no – 1111R. Restrict all guests and associates from entering the affected area by cordoning off the affectedarea in all directions.E. Evacuate guests, associates and self from the affected area, if it not safe to be there, proceedto the Assembly Point.Location of Assembly Area: For Guests and Staff is Lawn area near Gate No 1 Reporting AccidentsAll accidents and injuries to guests and employees must be reported immediately to yourDepartment Head and the Manager on duty, who will take a full report of the occurrence. 24 | P a g e

Please see the illustration below on How to handle the hotel fire panel in guest lobby area The first 3 minutesFire alarm goes off in the hotel…. Gallery Desk Associate to check the Fire Panel and identify the location of the Fire Gallery Desk Associate to “Acknowledge” the alarm on the panel Gallery Desk Associate to inform Shift in-charge for Engineering & Security to go to the location and carry out a physical inspectionTrue Alarm False Alarm Physical inspection report Gallery Desk Associate to escalate to MOD/AGM1  Engineering to reset the device & GM  Security to go to the panel and reset it  Security to inform Gallery Desk Associate “ All Clear” MOD to be present at the Gallery Desk to handle guest queries Gallery Desk Associate to make a PA announcement using standard phraseology “Your Attention Please. There is no Gallery Desk Associate is NOT to give any incident in the hotel and the alarm was activated due to additional explanations at this time and direct all a technical snag/ There was a small incident in the hotel queries to MOD but the team has attended the same. We regret the inconvenience. As we reset the Fire Alarm System, you Standard Phraseology to be used at this stage is may hear it again during the recovery & resting phase. “An alarm has been activated on our premises Please be assured that all is clear. Thank you for your and our team is attending to the same. I have understanding” received information that it is not a serious matter and it is safe to stay on the premises. The  Device is reset/repaired by Engineering elevators will be back in operations shortly.  Inform Security & Gallery Desk Associate Please be comfortable. May I offer you some water?” of “All Clear” HOTEL TO ACTIVATE SSM PROTOCOL FOR FIRE Security personnel to “Acknowledge & Silent” the alarm on the panel. DO NOT RESET. 25 | P a g e Security personnel to repeat “Acknowledge & Silent” till they receive information from Engineering.Engineering team to Fire is put out douse the fire Fire is not put out

Hotels Code of Conduct Policies In any organised company, it is necessary to have rules so that the organisation can work smoothly and efficiently. The rules have been kept to a minimum and are as simple, as possible and unnecessary restrictions have been avoided. Management reserves the right to alter or to add to the rules as the circumstances dictate or as “business practices” change, we will informthe employee of any changes to this rule as early as possible. You must observe the hotel’s rules as outlined, as failure to do so may result in progressive disciplinary action being instituted. Procedure When an employee’s performance, conduct or attitude is below the standard required, the concerned employee will be advised by his/her superior and encouraged to improve within a stated time period. Failure to achieve this may result in dismissal. It is considered important by the hotel that where disciplinary action is necessary, each case is treated in a consistent, fair and effective manner in both Job Performance and Misconduct cases and the following procedures will be instigated. Misconduct In order to maintain a fair, consistent and logical discipline for work, the following acts will constitute misconduct on the part of an employee. The instances listed below are only examples and are not exhaustive. Any act of omission or commission, which in any manner or guise is detrimental to the interests of business or discipline or reputation or prestige of the Company/Management and the establishment, whether or not expressly regarded as such, shall amount to misconduct whether committed within or outside the premises of the establishment. Without affecting the generality as stated above, the offences listed in the following paragraphs, constitute punishable misconduct 26 | P a g e

Minor Misconduct The following shall constitute acts of minor misconduct: 1. Entering or leaving or attempting to enter or leave the premises except in accordance with the service conditions or any rules framed or instructions given by the company. 2. Entering or driving the company’s vehicles without proper permission. 3. Absence without leave for a day. 4. Low productivity or less work on any one-day, due to negligence. 5. Late attendance or leaving work earlier without prior approval from your supervisor. 6. Creating or contributing to unsanitary and unhygienic conditions. 7. Closing the door of the guest room while rendering housekeeping or other services. 8. Bring food or utensils out of the staff restaurant. 9. Eating in unauthorized areas. 10. Lack of proper personal appearance, sanitation and cleanliness. 11. Incitement to commit any act of minor misconduct. Punishment for Minor Misconduct An employee found guilty of committing a minor misconduct can be: 1. Warned, censured or reprimanded. 2. Suspended without wages for a period not exceeding seven days. Major Misconduct The following shall constitute acts of major misconduct:1. Impertinence, insubordination, rude and arrogant behaviour, disobedience, wilful or otherwise, whether alone or with others of a superior, including the orders, which the company may issue under any conditions.2. On strike either singly or with others in contravention of service conditions or infringement of any statute, law, rule or enactment for the time being in force, participating or inciting any workman to strive work or bring about activities detrimental to the interests of the company or any interruptions in work whatsoever.3. Hunger strike, go-slow, dharna, gherao, conducting a strike for any reason what so ever, in contravention of the provisions of any law or rules having force of law.4. Blocking or obstructing the gates of the company or any of its departments or not allowing the loyal and willing employees to enter the hotel premises. Wearing badges and black bands not supplied by the company or distributing or affixing any handbill, poster etc., or canvassing any un- authorized activity or personal work without written permission of the Company.5. Theft, fraud, misappropriation or dishonesty in connection with the Companies business or property or theft/misappropriation of property of another person, guest or employee on the premises of the Company. 27 | P a g e

6. Holding of company/guest property in employee’s locker will tantamount to theft/ misappropriation.7. Habitual absence without leave or absence without leave for more than seven consecutive days or overstaying the sanctioned leave without sufficient cause or absence from duty on refusal of leave by the management.8. Sharing any Hotel Specific information to any property/ Divisional Office/ websites/ Hyatt connect etc. without prior approval from Divisional Head/ Director of Human Resources/ General Manager.9. Causing dislocation of work or inconvenience to other staff due to unauthorized absence from duty.10. Causing financial loss to the company by the employee himself or in connivance with any guest or employee or any other person.11. Soliciting tips or collecting contributions for any purpose whatsoever, habitual borrowing from co- employees/subordinates.12. Accepting, obtaining or agreeing to accept or attempt to obtain from any person, for himself or for any other person, any gratification, in kind or cash, other than authorized/legal remuneration or payment, as a motive or reward for showing or for bearing to show favour or disfavour to any person, in exercise of official duty/function.13. Dishonestly misappropriating or otherwise converting for his/her own use any property entrusted to him /her or under his/her control as an employee.14. Obtaining for himself or for any other person by corrupt means or pressure, or by using official position, anything valuable or pecuniary advantage from any other employee working under him/her or depending on him/her for any official functioning or from any guest or supplier.15. Riotous, disorderly or indecent behaviour or use of profane or obscene language with superiors or co-employees or wrongly interfering with the work of other employees or spreading rumours or any improper act within the company premises or in the vicinity of the hotel, preaching or inciting violence.16. Omission or commission of any act subversive to discipline or in contravention of any of the rules/regulations laid down by the management from time to time.17. Manhandling, misbehaving and using profane or obscene language with the guest in the restaurants/rooms.18. Wilful or deliberate neglect of work or gross or habitual negligence, and carelessness of duties.19. Breach of service conditions or any provisions of the law for the maintenance and running of any department or equipment.20. Damage or loss of, wilfully or due to irresponsible actions, any property of the company or the guest or tampering of any equipment, thing or any written record, including notices put on the notice board.21. Organizing, holding or attending any meeting within the company premises without prior written permission of the company or picketing or holding demonstrations at the place of residence of directors, general manager or officers of the company.22. Disclosing to any unauthorized person information in regard to process of the company, which may come into possession of the employee in the course of his/her employment.23. Gambling or drinking alcohol within the premises of the company or be under the influence of alcohol or drugs within the working hours.24. Smoking within the company premises except where smoking is permitted.25. Commission or complicity in a criminal offence involving moral turpitude and punishable under any law in force. 28 | P a g e

26. Refusal to except a charge sheet, order or other communication served in accordance with these orders and refusal to give explanation when asked for.27. Unauthorized possession of any lethal weapon on the company premises.28. Engaging in any other employment and/or studies while still in the service of company without written permission of the company.29. Sleeping during working hours.30. Making or publishing false, derogatory or malicious statements, against the company or destruction of records of the Company.31. Wilful falsification, defacement or destruction of records of the company.32. Manhandling, assaulting, threatening or intimidating or coercing, abusing and misbehaving with superior or a co-employee or deliberately interfering with any employee within the company premises or outside for anything in connection with the work of the company.33. Habitual commission of any act of minor misconduct.34. Aiding, abetting or inciting any act of major misconduct.35. Impertinence, insubordination or disobedience whether alone or in combination with others, of any lawful or reasonable order/s of a superior.36. If any employee doubts the validity, legality or reasonableness of an order of superior, the employee can raise objection only after complying with the said order and will not refuse to obey it.37. Quarrelling or fighting with co-employees within the company premises.38. Disobeying any legal and/or reasonable order of the Management or of superior officers generally and in particular, refusing to carry out orders of transfer, refusing to work overtime, refusing directly or indirectly to receive any written communication/notice from the company, refusal to endorse the fact of having received the same on any peon book or on the duplicate copy of the document itself.39. Habitually arriving late on duty or leaving early by 15 minutes or more on three occasions or more within one month.40. Obtaining or attempting to obtain leave of absence on false pretences.41. Misbehaviour during an enquiry being held into the charges of misconduct.42. Any act or omission resulting in loss of confidence in the employee.43. Any act intended to or causing damage to company’s reputation or business.44. Eve teasing or compromising the modesty of female employee or guests of the company.45. Wilfully making a false statement knowing it to be such.46. Consuming/smoking, selling or abetting the use of drugs.47. Drawing and/or writing profane, obscene, filthy and/or abusive language/ diagrams on the walls/ doors or anywhere in the premises of the company.48. Idling and/or loitering during duty hours or visiting another department without good reason and missing from work place. 29 | P a g e

Punishment for Major Misconduct An employee found guilty of major misconduct can either be:1. Suspended for a period not exceeding one month.2. Demoted with consequential reduction in salary/status or reduced to a lower stage in grade or a stoppage of increment.3. Discharged without notice. Before the imposition of any of the above penalties, the employee will be issued a charge sheet/show cause notice, clearly setting forth the allegations leveled against the employee. The employee will be required to give his/her explanation within a specified period, which will not be less than 48 hours. If no explanation is received within the stipulated time or the explanation given is not found satisfactory, an enquiry will be held into the charges wherein the employee concerned will be given full opportunity to produce his/her evidence and to cross-examine the management witnesses. The Enquiry Officer will submit his/her report to the company, who in turn, will issue final orders in writing and a copy of the said orders will be given/sent to the employee concerned. Procedures for Dealing with Cases of Misconduct If any act of misconduct is alleged against an employee, a domestic enquiry will be held by HR officer/officers or any other person nominated by management. In the said enquiry, the employee or employees concerned will be afforded reasonable opportunity to explain and defend the charges. Any such enquiry may relate to alleged acts of misconduct of several employees, where in the opinion of the Company, it is convenient to hold such an enquiry for several employees together. In the domestic enquiry, the employee shall be allowed to defend the alleged charges, only with the help of another co-employee of the company and the employee shall intimate the name of the said co-employee to the Enquiry Officer. For this purpose, co-employee means an employee working in the company and not under suspension or facing any other disciplinary action. In case, the charges against the employee are serious and/or the employee’s continued working in the office is considered undesirable, he/she will be liable to suspension, pending enquiry. The order of suspension shall be in writing and shall take effect from such date as mentioned in the Suspension Order. The concerned employee can be issued a Suspension Order or charge sheet-cum-Suspension Order. In the case of the former, the charge sheet will be issued within ten days of the Suspension Order. 30 | P a g e

If during the enquiry, it is found that the employee is guilty of misconduct other than stated in thecharge sheet, the employee shall nevertheless be liable to be punished for that misconduct,provided under these conditions. Before any punishment is awarded to the employee, however, theemployee shall be afforded a reasonable opportunity to explain the alleged acts of misconduct.If after the enquiry, the suspended employee is adjudged guilty of misconduct and punishment isawarded, the employee shall be deemed to have been absent from duty for the period ofsuspension, and shall not be entitled to any salary or wages for such period beyond that which hasalready been paid or is payable in accordance with the paragraph above. This will also apply evenif the employee resigns during the suspension, pending the enquiry. If however, the employee isfound not guilty of the alleged misconduct (or of any other act of misconduct), the order ofsuspension shall be rescinded and the employee shall be deemed to have been on duty during theperiod of suspension and shall be entitled to the same salary or wages as he was getting withoutsuspension.There is a Sexual Harassment Complaint Committee which has been formed to address all theissues relating to Sexual Harassment as follows: Complaints CommitteeChairperson Ms. Maulina Gupta General ManagerConfidential Ms. Deepika Pandita Human ResourcesCounsellor ManagerMember 3 Mr. Anoop Nair F&B ManagerMember 4 Mr. Vijay Singh EngineeringMember 5 Mr. Prathamesh Kumta Manager Head ChefMember 6 Ms. Sangeeta Ranjit (External)Member 7 Ms. Chandni Sharma Director of Sales & MarketingAn employee can also write an anonymous email related to sexual harassment [email protected]. All the sexual harassment case will be dealt with utmost confidentiality. 31 | P a g e

Must know at Hyatt Place Gurgaon/Udyog ViharHystar Recognition ProgramThe HYstar program has been developed to recognize our associates who continuouslydemonstrate our Hyatt's values.EligibilityAny associate or contractual employee/trainee who is working with the unit is eligible for theprogram since day one of the joining.The HYstar program has five recommended award Opportunities as follows for which the individualawarded points: Award Points that will be earnedHysat & TripAdvisor 4Email from Guest 2Manager on Duty 2Exceptional Performance 2New Associate 10Introductions 32 | P a g e

HYsat Reward PolicyThis policy is for recognising the efforts of associates in increasing of the HYsat scores of theirrespective departments . It will be calculated against the budget set & the scores achieved inrespect of the parameters of the respective department. The winning departments will be awardedin Happy Huddle or in General Team Meeting .S.No. Parameters Responsibility Award Frequency Target Amount1. NPS FO,HK,Engg, Service, 41 Culinary 2500 Quarterly FO,HK,Engg, Service, 602. Staff Sincerely Cared Culinary 2500 Quarterly FO,HK,Engg, Service, 583. Customer Satisfaction Culinary 2500 Quarterly FO,HK,Engg, Service, 504. Remember me & my Culinary 2500 Quarterly preference Front Office 70 Engineering, HK 1000 Monthly 555. Check-in Progress Engineering, HK 2000 Monthly 506. Guest Room Engineering, HK 2000 Monthly 557. Tranquility of Room F&B Service & Culinary 2000 Monthly 408. Condition of the hotel F&B Service & Culinary 2000 Monthly 409. Overall F&B 2000 Monthly10. Overall satisfaction with Breakfast Hygiene & Food SafetyFood safety and hygiene means taking the necessary precautions in order to ensure that food is fitfor human consumption and does not create any health hazard. There are significant legal,ethical and business reasons why food safety should be part of any restaurant or food serviceestablishment’s overall approach to management and meeting quality standards. Hyatt PlaceGurgaon takes pride in working as per the guidelines prescribed in ISO 22000:2005 standard- aninternational standard dedicated to food safety along with compliance to the statutory andregulatory norms (FSSAI).All food and beverages undergo stringent checks on quality and microbial parameters and oursystem is audited on the requirements of ISO 22K and FSSAI at defined intervals.All food handlers undergoes regular medical check-ups andfood handlers undergo food safety training as mandated bythe law. Hyatt Place Gurgaon had also shared a separatepocket friendly- food safety booklet to all our food handlers. 33 | P a g e

Our Benefits Associate AccomodationThe hotel does not provide any accomodation. However, we are more than happy to assist you in finding the same. Associate Lockers Lockers will be provided by HR/Security at the time of joining. Associate is supposed to bring hisown lock and key on the date of joining. A duplicate key should be sumbitted by the associate to security. Associate BunkersBunker facility is available to any one who is unwell, is doing split shift and staying overnight in thehotel due to business exigency. Ensure there is appropriate behaviour and silence in the bunker at all times. Uniform/Laundry This facility will be provided to each and every associtae in the hotel. For more details please read uniform policy.Working hours & weekly offAssociate is required to deliver 48 hours during a weekAssociate is entitled to 8 days weekly off in a month.The 7th& 8th weekly off is optional and is based on the business requirements Employee Complimentry Stay Complimentry 12 nights stay at other Hyatt Hotels after completion of 1 year of service Only 3 night stay at a strech in one hotel in one city during 1 year This benefit is non transferable 34 | P a g e

Adda Square and our TeamsPlease keep adda square clean at all times, clean your table after every mealHappy huddles starts sharp at 5pm hence don’t be lateAlways remember your team to which you belong toPlease collect your team t-shirt from Human Resources departmentHoliday & LeavesPrevilage Leaves: 18 days anually and 1.5 every month on prorata basis.Casual & Sick Leave: 7 days each in a year on prorata basisNational Holidays: Republic Day, Independence Day and Gandhi JayantiOptional Holidays: As per the list circulated by Human Resources, any five festival holidays maybe availed with prior approval of department head.FriskingAll the team members are requested to cooperate with the security team duringfrisking. No employee should leave or enter hotel premises without frisking 35 | P a g e

The Story of BANANA KIDS in #WorldofHyattThe story so far-The genesis of “Banana Kids” like all good things in life was unexpected and spontaneous.Ilona, a guest, staying at the Hyatt Place Gurgaon on business, one day passed the slum and wasmoved to tears by the way the children were living. Unable to control her emotions, she shared abanana she had picked up from the breakfast table earlier that day and gave them food hopingthat she was contributing to their livelihood. From this instance they got the name “Banana Kids”!Unable to shrug off the experience and plagued by the pain she saw in the eyes of children, shefound herself in tears when sitting in the hotel the next day. Noticing a distressed lady, the GeneralManager approached her to enquire about her wellbeing. She shared her experience andexpressed her desire to help the children and their mothers to improve their lives. This gave birth toa partnership between like-minded people. A dream to serve and a purpose of giving back to thecommunity in a #worldofhyatt came together to create the “Banana Kids” movement.The under privileged families comprise of mainly single mothers and children living by the road sidewho are left to fend for themselves in the urban jungles of Gurgaon.In year 2017 Hyatt Place Gurgaon joined hands with Sambhavna Welfare Society, a non-profitorganization committed to providing education to under privileged children in the neighbourhoodto embrace the children from the slums on the by lanes between the hotel and the school. Togetherwe have identified children who are keen to seek education but are unable to afford this luxury (forthem).To start with we have enrolled 4 kids – Sagar, Upasna, Raja & Komal in the school. Later in year 2018they started going to a government school which apart from providing education also providedthem mid day meal and cash emolument of Rs 500 per month.Sambhavna Welfare Society was awarded USD 3000 for proud winners of GMOS Photo Contest fromEAME SWAsia region. Later the NGO also received an award of USD 12000 for Hyatt CommunityGrant in year 2017. 36 | P a g e

Happy HuddlesHappy Huddles – a concept driven around bringing in people together, creating seamless andeffective communication, and transmitting information’s effectively.It was realized that Hyatt Place will always function in a very small team and every team memberis valuable. The success to any kind of operation is effective communication and as the hotelrevolves around the concept of working together and through multi-tasking, it is very important thatevery team member stands on the same page. Happy huddles brings everyone together at thesame page.The concept was also developed the cultivate the Hyatt values in a way where;  The team will RESPECT each other’s time and be there every day at 5pm sharp so that we can also finish on time and get back to work.  The team will make it more FUN and laugh out loud, clap high, sing, dance and enjoy.  The team will be CREATIVE enough to spend those 5 min to add value to all. Share some knowledge in the form of small trainings each day.  The team will EMPATHIZE to see, hear and treat each other differently and not be their usual comfortable group of friends with whom they spend the whole day.  The team will welcome any new member joining our family and also bid farewell to those who are leaving with the same smile and energy.Happy Huddles also helps in diminishing the hierarchal boundary as we encourage team membersto call each other names irrespective of their designations. Calling each other by first name givesthem the comfort to approach each other comfortably and reinstates the fact that, being small orbig in our positions, all of us are working towards a common goal of being the preferred brandamongst our employees, guests and owners.Every day the entire hotel meets at our adda square for evening huddles (evening tea break) andthe evening is rolled out by the following departments:Department DayEngineering & Security MondayHousekeeping & Front TuesdayDeskF&B Service & Culinary WednesdayFinance & Sales ThursdayHuman Resources Friday 37 | P a g e

Chapter 3 – Brief about Gurgaon Gurgaon (officially known as Gurugram) is a city in the Indian state of Haryana and is part of the National Capital Region of India. It is 32 kilometres (20 mi) southwest of New Delhi and 268 km (167 mi) south of Chandigarh, the state capital. As of 2011, Gurgaon had a population of 876,824. Witnessing rapid urbanisation, Gurgaon has become a leading financial and industrial hub with the third-highest percapita income in India. Today, Gurgaon has local offices for more than 250 Fortune 500 companies. Transport Three-wheeled auto rickshaws offer the easiest way of getting around, fares are relatively expensive and rarely charged as according to the meter.The major bus terminals in the city is the bus stand located within the city itself Delhi Metro services started between Gurgaon and Delhi. Metro is comfortable and has value for money. It is the best mode if one wants to move around Huda City Center or Iffco chowk. A private Gurgaon Metro Rail Link is alsounder construction which will connect Delhi Metro's Sikanderpur Metro Station to NH-8 on a 6 km elevated link.DTC and Haryana Roadways operate daily buses which travel on National Highway 8 in Delhi.Regular Buses from Delhi to Gurgaon can be boarded at Dhaula Kuan. There is also a smalldedicated bus terminal at Karol Bagh which runs regular buses to Gurgaon.Haryana Roadways and Private operators also run regular buses from SaraiKale Khan to Gurgaon Bus Stand daily.Although, the most convenient, comfortable and affordable option is UBER @ Ola. Shopping Ambience MallLocation: Gurgaon MGF Metropolitan Mall Location: Gurgaon 38 | P a g e

Galleria Market DLF Mega MallLocation: Gurgaon Location: Gurgaon Gurgaon Culinary Journey… North Indian… South Indian…1. Seasonal Tastes 1. Karnata Bhavan2. Farzi Café 2. Sagar Ratna3. Gun Salute 3. Zambar4. Made in Punjab 4. Coastal Reef5. Dana Choga Resturant 5. Dosa Plaza6. Indian Grill Room 6. Vaangoo ResturantGurgaon Expedition… Spectacular Places to visit ! 1. Kingdom of Dreams 2. Sultanpur National Park 3. Leisure valley Park 4. Aravalli Bio Diversity Park 5. Sai Ka Angan 6. Appu Ghar 39 | P a g e

Chapter 4 – Whistle Blower PolicyIt is the policy of the company to treat complaints about accounting, internal accountingcontrols, fraud, auditing matters, securities law matters or questionable financial practices(“complaints”) seriously and expeditiously associates are given opportunity to submit for review bythe company confidential and anonymous complaints, including without limitation for thefollowing. 1. Auditing and Accounting – Intentional error in financial statement preparation. 2. Financial Issues – SEC violations, including fraud against investors and mail fraud. 3. Banking – Bank and wire fraud or concerns regarding unethical banking. 4. Anti-Bribery – the act of influencing the official or political action of another by corrupt inducements which may include giving items that could be reasonably interpreted as an effort to improperly influence a business relationship or decision. Procedures Receipt of Complaints 1. EthicsPoint reporting – Hyatt has engaged EthicsPoint (a 3rd party fraud reporting administrator, NavexGlobal) to receive and document fraud allegations received from Hyatt’s anonymous toll-free hotline and on-line reporting website (www.hyattethics.com). The EthicsPoint representative, who receives the call, documents the allegations received via the hotline. 2. Quarterly Subcertifications – Allegations reported via quarterly subcertifications should be documented in EthicsPoint by the individual that submitted the allegation or the appropriate corporate representative. 3. Email / Phone Calls – Individuals may email or call HHC management directly to report a fraud allegation. The individual that receives the phone call or email is responsible for documenting the allegation in EthicsPoint, or directing it to the appropriate corporate representative to do so. 40 | P a g e

AcknowledgementI acknowledge reading the employee handbook and I agree to comply with it. I understand thatthe employee handbook is one of the guiding principles and protocols that control the practicesand policies of Hyatt Place Gurgaon/ Udyog Vihar.In order to retain flexibility, I understand Hyatt Place Gurgaon, in its sole discretion, can changemodify or delete guidelines, rules, policies, practices and benefits in this handbook without priornotice at any time. It is my sole responsibility to educate myself on such matters from time to time.I solemnly declare to maintain confidentiality of the information shared in the handbook and Iunderstand that sharing of any mentioned information is against the data privacy policy of thecompany.Signature:Name:Employee Code:Department:Date: 41 | P a g e