New Management - Owners Welcome Letter-3

OWNERS & RESIDENTS OF: SEASIDE AT FISHER ISLAND CONDOMINIUM ASSOCIATION, INC. PREPARED BY: PRIME QI MANAGEMENT & CONSULTING

Hello! WE HAVE BEEN SELECTED TO PROVIDE PROPERTY MANAGEMENT SERVICES FOR YOUR COMMUNITY ASSOCIATION, THUS WE WANTED TO INTRODUCE OURSELVES! On behalf of Prime Qi Management & Consulting allow us to thank you for the opportunity to serve your community and your home. Cognizant of the importance business value 'trust' truly is—we don't take this decision lightly. Our unique business concept was and continues to be inspired by the timeless haut traditions of opulent living 17th century European concierge, combined with our high focus to sophistication we are able to deliver the uncompromised novel boutique experiences to our clients. How we show our commitment to maintaining a white-label business model that also demands from its own organization. Prime Qi Team

INTRODUCTION APOLOGIES FOR ITS LATE ARRIVAL THOUGH OFTEN IN LIFE—ANYTHING WORTH HAVING IS WORTH WAITING FOR THUS WE HOPE NOT TO DISSAPOINT. As the Association maneuvers the nuances of the typical property management transition, there certainly isn't a need for its owners and residents to have to 'experience' any of it— we are committed to making this process as semaless and thus we wish to provide all interested parties all necessary contact information (as it becomes available) to you. Starting today and moving forward we will aim to email continuous communications notifying (all interested parties) of any new community updates, implementations and/or items we've been working onjust for you. Starting with this very first, herein you will find information about our company, currentlynew services, additions and implementation we will soon be launching. New Services and Community Engagement 'Experiences' will be made avaukabel to all owners, residents, and Seaside's 'hospitality guests'. PRIME QI MANAGEMENT & CONSULTING PAGE 1

Professional Management MAPPING THE FUTURE AND, SHAPE THE PAST The level of an employee’s Prime-Qi Management & your Board leadership guidance, training and of Directors are working tirelessly to field knowledge will dictate service make the management transitions as level results. When employees see smooth as possible. And, with the themselves as the most important guidance of their accounting and legal component of an association's experts, the . success it provides them the path to their true talents and skills. Once careful analyzation and reconciliation of all association Hospitality is a major factor in every records edgers, trained and 'guest satisfaction' thus we enable it implemented positive in our every day lives and our every day 'moments'. We hope to do the same for your Association. Delivering white-glove, hospitality infused service is what we do! PRIME QI MANAGEMENT & CONSULTING PAGE 2

CONTACT INFORMATION SSEASIDE AT FISHER ISLAND Office | (305) 908-1503 General Questions | [email protected] PPRIME QI MANAGEMENT Address | 66 West Flagler Street, STE 900, Miami General Questions | [email protected] Office | (305) 908-11175 Manager Direct | (305) 985-1513 EEMERGENCY LINE Manager Direct | (800) 284-8206

MEET YOUR ONSITE MANAGER Thalita Arias | LCAM CMCA ABOUT: Fluent in Portuguese, Spanish and English Certified Manager of Community Association LCAM Licensed since since 2009 Previous Condominiums (Managed) locations included Williams Island, Aventura and Sunny Isles. VIRTUAL MEET & GREET? PREFER A 'LA TELEPHONE? If you happen to be out of town or away for Let us know a time that best suits your the season but wishes to meet the face schedule and we will call YOU! behind the operations (as of March 1st), have a question or a concern—simply request a 'Manager Meet & Greet'! PRIME QI MANAGEMENT & CONSULTING PAGE 7

A NOTE FROM THE TEAM During these unprecedented times of uncertainty and volatility, Prime Qi Management is committed to your continued safety, wellbeing, and those of your loved ones. We remain at your service. Sage Prime Qi Team Damaris Thalita