SGS CBE Tidyco Case Study

ISO 9001 is by far the most recognized management system standard in the world TIDYCO HIGHLIGHTS ITS COMMITMENT TO QUALITY WITH ISO 9001:2015 CASE STUDY BE THE BENCHMARK

CASE STUDY: TIDYCO HIGHLIGHTS ITS COMMITMENT TO QUALITY WITH ISO 9001:2015 2 FOR OVER 40 YEARS TIDYCO HAS A genuine British engineering MAINTAINED ITS POSITION AS THE success story, Derby based LEADING SUPPLIER OF HYDRAULIC AND Tidyco has built its reputation PNEUMATIC PRODUCTS AND SERVICES on an ability to supply state-of- TO THE RAIL SECTOR. PART OF THE the-art hydraulic and pneumatic REASON FOR THE COMPANY’S SUCCESS solutions to the rail sector, as IS ITS UNWAVERING COMMITMENT well as working with defence, TO QUALITY MANAGEMENT, WHICH IS utilities and manufacturing WHY IT WORKED WITH SGS UNITED organisations. During the course KINGDOM LTD TO ACHIEVE ISO 9001:2015 of the company’s existence its CERTIFICATION. reputation has extended beyond its homeland and it now has customers in over 50 countries across the globe. ASK THE EXPERTS From its Nottingham Road headquarters Tidyco is able to offer advice and cost-effective products and services for almost any hydraulic and/or pneumatic project. As well as boasting an in-house team of engineers with unrivalled expertise, the company has also embraced the business benefits of the internet by investing heavily in IT systems. Its online shop and ordering system provides the highest levels of service and every single customer is kept informed at all stages of the supply process. Account customers can also view their orders and track them through the manufacturing process, from start to finish. In addition to the supply of hydraulic and pneumatic solutions to a wide variety of global customers, the business also operates a Hose Doctor Division, supplying emergency hydraulic hose replacement to a UK demographic 24/7/365. Furthermore, Tidyco also supplies air conditioning, gas boiler and commercial heating system design, supply and on-going planned maintenance services. Recent expansion has witnessed the organisation launching auto electrical and commercial electrical service provisions to both new as well as existing clients. As part of its process for continual operational improvement, Tidyco has a clearly defined quality management system (QMS) and has been certified to ISO 9001 for over 15 years. Philip Mason, Tidyco’s production director, states, ‘This was originally under the auspices of James Tidy, who was Tidyco’s quality assurance manager prior to becoming managing director three years ago. As we are committed to having a best in class QMS and wish to set the standard in an increasingly competitive market, we decided to work towards ISO 9001:2015 certification.’

CASE STUDY: TIDYCO HIGHLIGHTS ITS COMMITMENT TO QUALITY WITH ISO 9001:2015 3 JOINED-UP THINKING Tidyco asked SGS to carry out a pre-assessment on its QMS, explain the changes that are contained within ISO 9001:2015 and establish what would need to be done to comply with the new standard. ISO 9001:2015 introduced a number of new features to make companies assess risks, identify opportunities for improvement, and effectively manage and measure performance across all operational levels. As such, senior management must now demonstrate a greater commitment to, and have direct involvement in, its QMS. SGS undertook this project as part of its BE The Benchmark strategy, which is based on three pillars of insight – certification, intelligence and activation – and helps clients to be the best in their sector. Deborah Matthews, Regional Manager, the Midlands and Northern Region at SGS, explains, ‘BE stands for business enhancement and by working in partnership we can increase the value of people, processes, products and services by providing effective solutions to current and future business issues. As such, we conducted a rigorous audit on Tidyco’s QMS to assess the company’s dedication to the ongoing improvement of its processes. As a result, the scope of its ISO 9001:2015 certification now covers the design, manufacture, supply and repair of hydraulic hose assemblies, hydraulic jacks, rams, and other equipment and accessories.’ ISO 9001:2015 rubber stamps Tidyco’s operational credentials and has further improved integration and cooperation amongst its internal stakeholders – from the shop floor to senior management – by defining a standard of operation that is designed to exceed customer expectations. To ascertain the effectiveness of this approach, the SGS auditor spent time with representatives from across the business including shop floor manager, Liga Aldermane, stores manager, Joe Rowe, and Jason Bembridge, a recently qualified apprentice. They provided valuable input and helped configure the QMS. SPECULATE TO ACCUMULATE Its dedication to producing components of the highest quality led to Tidyco investing in new tube-bending technology – part of an on-going investment programme that allows it to control the production process in line with the standards required by ISO 9001:2015. Philip Mason explains, ‘We have invested in a state-of-the-art computer numerical control (CNC) based automated tube-bending machine. It was part funded by the University of Derby’s Invest to Grow programme, which provides grants and loans to support businesses across the East Midlands to innovate and create jobs. This investment has proven so successful that we made a full return on its investment in just 12 months, while allowing shop floor personnel to enhance their skills and provide customers with a more agile and responsive service.’

CASE STUDY: TIDYCO HIGHLIGHTS ITS COMMITMENT TO QUALITY WITH ISO 9001:2015 4 SPREADING THE WORD ABOUT SGS ISO 9001:2015 certification allows Tidyco to focus on the quality of SGS is the world’s leading its operational activities and helps to ensure that customers consider inspection, verification, testing it the hydraulic and pneumatic solutions supplier of choice. Tidyco’s and certification company. SGS Philip Mason concludes. ‘Our culture of continual improvement is vital is recognised as the global in maintaining a market leading position and our determination to grow benchmark for quality and integrity. the company also means that we are able to contribute to the economic With more than 97,000 employees, success of the region. I would therefore like to congratulate the team SGS operates a network of over for all the hard work that has gone into achieving ISO 9001:2015 and 2,600 offices and laboratories thank SGS for its support, advice and guidance throughout the process. around the world. For further information please email [email protected] or visit http://www.sgs.co.uk We provide competitive advantage, drive sustainability and deliver FOR MORE INFORMATION, PLEASE trust. At SGS, we are continually CONTACT: pushing ourselves to deliver innovative services and solutions FREDDIE WRIGHT-JONES that help our customers move their businesses forward. MARKETING CO-ORDINATOR T: +44 (0) 1276 697881 E: [email protected] © SGS United Kingdom Ltd – 2019 – All rights reserved - SGS is a registered trademark of SGS Group Management SA CONTACT SGS For more information, call the Certification team www.sgs.co.uk [email protected] +44 (0) 1276 697715 www.sgs.com/facebook www.sgs.com/twitter www.sgs.com/linkedin