Newsletter-JUN2021-v5-comp_compressed

KARPANEWSLETTER JUNE2021 WHAT’SINSIDE -NewOffice -Employessaskids -Behindthescenes -Recommendations -Team Spotlight -Events

New office/New beginnings attheworkplace Karpaisanincubatorforknowledgeworkers anditspolicyisalwaystogivechancestonew talentandalwaysopennewdoorstonew opportunities.Thistimeweliterallydidthat:We openedthedoortoournewofficeandwalked withastrideofprideintoaspacewhichfrom nowonwillbethesecondhomeformanyof ournewandoldcolleagues.Wearehappyto announcethatourteam isexpandingrapidly, andweworkhardtomakesurethatthiswillbe thecaseinthefuture. Ourprimepriorityistoprovidethebest workingconditionsforouremployeesso everyonecanfeelcomfortableandsafewhile completingtheirdailytasks,sowesawthe needandseizedtheopportunitytocreate thesenewworkingspaces. OnApril1stwehadasymboliceventto celebratetheKarpaMkofficeanniversary.

Behindthescenes IhavethehonortointroducethispartofourNewsletter,thatIhopewillbe establishedasstandardcontent. Behindthescenesshouldexplainwithtextandpictures,whattheactualtaskofa person/team thatworksinKarpais. CustomerServiceteam memberswillnolongerbereferred\\toasCLTs(Customer LoyaltyTeam Members)andwillnowbereferredtoasCustomerSuccessAdvisors (CSAs).Thisnamechangebetteralignswithourmissionstatement\"Tobringour customerssuccess\"andreflectsourcompany'svisionandfocus. Asacompanywebelievethatbyprovidingourcustomerswithexpertsupportand frictionlessinteractionsOakleySignsbecomessynonymouswithcustomersuccess, creatingapositivebondwithourclientsandultimatelyleadingtothegrowthofour companythroughrepeatbusinessandreferrals. InthisparticularpartofBehindthescenes,IwilltrytodescribewhatCustomer successAdvisors(CSAs)-suchasme-isdoingonadailybasis. Iwillprovideabrief,andhopefullycleardescriptionofwhatIdobehindthe scenes,orbetter,behindtheboard. 1.EnteringWebOrders Thisiswhataweborderlookslike:

2.Replyingcustomer’squestions andconcernsviaemail 3.Answeringphonecalls Insteadofconclusion,pleasetakealook attheValuesthatareourguidance throughourwork: AndthisisFACTS,whereweenter allinformationfrom theorder. WeuseFACTSforallorders, actually,notonlyWeb. Weentertheemailandthephone ordersinFacts. Factsisourclosestfriend.Weare workingwithiteighthoursaday.

SHIRE Team Members? Ivona,Irena,Andrea,Kristina What’sthestorybehindtheteam’sname? Wewerechoosingnamesfrom moviesandrandomlywepickedthisoneoutof3ithink:) Wheredoyouusuallyfindinspirationforthetopicsfordiscussionfortheweekly meetings? Withdiscussionwiththeteam,wearefocusingonwhatisgoingontheweekbefore, whereweneedsomemotivationorwhattopicwillbeinteresting. Accordingtoyou,whatdoyouthinkittakestobeasuccessfulteam leader? IhavethisquoteonmyTrelloboard-Leadershipisunlockingpeople’spotentialto becomebetter.Iam notsurefortheauthor:) Ifyoucangiveallofyourteam memberssuperheronicknamesfrom amovie,what wouldtheybe? Iam Storm, IrenaCaptainMarvel Kristinacatwoman AndreaScarlet Whichbookstheteam isreadingrightnow? Irena-MrsDalloway-VirginiaWoolf Ivona-LeadersEatLast Andrea-IntroductoryArticles Kristina-IntroductoryArticles

GuessWho’sWho!

BOOKRecommendation Ifyou’reatypeofpersonwhoenjoysbrainteasersandsolvingmysteriesand you’reafanofdetectivestories,Iwouldrecommendreading‘’TheUnexpected Guest’’byAgathaChristie. Itdoesgetdullintheinitialstages,butasyoudivedeeperinthebook,withnew charactersbeingintroduced,youareleftperplexed,youwillnotgetaslightclue whocouldbethepotentialmurderer.Ichangedmysuspectsfivetimes,outofnine charactersintroduced.ThisishowunexpectedtheUnexpectedGuest. MOVIERecommendation RegardingtheMovies,I’m apersonwhomostlyenjoysmysteriesobviously‘’seethe bookrecommendation’’ButIwouldstronglyrecommendthemovie‘’Kite’’whichisa multiculturalmovie,atruemasterpiece,Theysaylovehasnolanguage.Thismovie depictsthesameemotionswhentwopeopleofdifferentlanguagesfallinlove,The moviealsodepictsaboutdifferentpeople,differentcultures,emotionsoftwo differentpeoplefrom twodifferentplaces.Itisthemostawesomerealisticmovie evermade,amindblowingmovie. PLACESRecommendations Icouldwriteawholeessayaboutplacestovisitinourcountry,buttofocuson whereI'm atthemomentandgiveoutmypersonalpreferences,Iwillbriefly elaborateonwhichplacestovisitwheninBitola. Bitolahasacharming,smallcityvibewithshadyparksandacafe-linedMain Street,ifyou’reacrowdpersonyouwillloveit,Ifyouprefermorequietandaloof placesfordrinkingcoffee,Iwouldstronglyrecommendtovisit‘’Vezilka’’whichisa cafelocatedbythecity’sriverand‘’PortaJazz’’ifyouprefermorelowkeyvibes. Solet’smoveontothefood.Ifyou’reapersonwholikestotryoutnewstuff,the mostrecentfoodsensationinthecityaretheBUMPburgers,whichItriedthem allalready,youshoulddothattoo!Ifyouprefertakeawayoptions,Ifyouare moreinterestedinrestaurants,Iwouldrecommendvisiting‘’ShumskiFeneri’’that it’slocatedfurtherawayfrom thecityandifyoulikenatureandpeacecombinedit wouldbeanexcellentchoice.

Coffeegathering Workingonadifferentprojectandindifferentcountriesdoesn’tleaveusmuchtimeto gettoknowthepeoplethatweworkwith.Asthecompanygrowsandweareexpanding itisgettingmoredifficulttostayintouch.AndthatiswhywehaveourFunFridays. (WellthatandbecauseSMaCsaysso) Onceamonthwehavevirtualactivities whereeveryonefrom thecompany participates,buttheotherFridaysare reservedforourfavoritecoffeeandfun questions.Thereisalistofquestionsfrom whichwepickanumberandallparticipants answerthequestions.Thequestionsarefun, personal,interesting,buttherearesomethat makeyouthinkdeeperandprofound.

New newsletter,new babiesedition Allofuswillremembertheperiodthathaspassedinonewayoranother. Butforafewmembersitwillbethemostmemorableonedespiteall. WehaveafewweddingsinourKarpafamily.Martinahasopenedtheweddingseason.After thatwasZarko’sweddingandNikolaandHristo’sweddingswerejustafewdaysapart.And lastbutnotleastAnaenteredthemarriedclub.Sheisclosingtheweddingseasonforthis KarpaNewsletter. Congratulationstoallforsteppingintoanewchapterinlife. Wishingyounever-endingloveandhappiness! Butthatisnotallthegoodnewswehavetoshare.OurKarpakidsteam hasanew addition.FirstbabyofthiseditionisKonstantin’sbabygirlwhowasborninNovember. WewelcomedZarko’sbabyboyinDecemberandHristo’sbabygirlinApril. Nikola’sbabyboywasbornatthebeginningofMay.Wegottwoboysandtwogirls. Whowillbenext?

“Asuccessfulteamisagroupof manyhandsandonemind” -BillBethel Special Thanks to: Ian Dodds Ivona Ristevska Maja Petkovska Marija Rutevska Olgica Bosevska Irena Jovanovska Petar Nikolovski Dragan Begovski Ljubinka Cavdarovska Kristijan Temelkov