Newsletter-JUN2021-v5-test2

N EW SLETTER JU N E 2021 W HAT’S INSIDE -NewOffice -Employeesaskids -Behindthescenes -Recommendations -Team Spotlight -Events

NEW OFFICE/NEW BEGINNINGS ATTHEWORKPLACE Karpaisanincubatorforknowledgeworkers andourpolicyistoalwaysgivechancestonew talentandtoopendoorstonewopportunities. Thistimeweliterallydidthat:Weopenedthe doortoournewofficeandwalkedwithastride ofprideintoaspacewhichfrom nowonwillbe thesecondhomeformanyofournewandold colleagues.Wearehappytoannouncethatour team isexpandingrapidly,andweworkhardto makesurethatthiswillbethecaseinthe future. Ourprimepriorityistoprovidethebest workingconditionsforouremployeesso everyonecanfeelcomfortableandsafewhile completingtheirdailytasks,sowesawthe needandseizedtheopportunitytocreate thesenewworkingspaces. OnApril1stwehadasymboliceventto celebratetheKarpaMkofficeanniversary.

BEHINDTHESCENES IhavethehonortointroducethispartofourNewsletterwhichIhopewillbe establishedasstandardcontent. Behindthescenesshouldexplainwithtextandpictures,whattheactualtaskofa person/team thatworksinKarpais. CustomerServiceteam memberswillnolongerbereferredtoasCLTs(Customer LoyaltyTeam Members)andwillnowbereferredtoasCustomerSuccessAdvisors (CSAs).Thisnamechangebetteralignswithourmissionstatement\"Tobringour customerssuccess\"andreflectsourcompany'svisionandfocus. Asacompany,webelievethatbyprovidingourcustomerswithexpertsupportand frictionlessinteractions,OakleySignsbecomessynonymouswithcustomer success,creatingapositivebondwithourclientsandultimatelyleadingtothe growthofourcompanythroughrepeatbusinessandreferrals. InthisparticularpartofBehindthescenes,IwilltrytodescribewhatCustomer SuccessAdvisors(CSAs)-suchasmyself-aredoingonadailybasis. Iwillprovideabrief,andhopefullycleardescriptionofwhatIdobehindthe scenes,orbetter,behindtheboard. ORDER-ID 1.EnteringWebOrders ORDER-ID Thisiswhataweborderlookslike: name lastname Name email@email.com Lastname Adress0 Name CityName Lastname StateName Adress0 CountryName CityName StateName CountryName

2.Replyingtocustomerquestions andconcernsviaemail 3.Answeringphonecalls Pleasetakealookatthelistofvalues whichguideusthroughourwork AndthisisFACTS,whereweenter allinformationfrom theorder. WeuseFACTSforallorders, actually,notonlyWeb. Weentertheemailandthephone ordersinFacts. Factsisourclosestfriend.Weare workingwithiteighthoursaday.

Lorem Ipsum SHIRETEAM’STORY Team Members? Ivona,Irena,Andrea,Kristina What’sthestorybehindtheteam’sname? Wewerechoosingnamesfrom moviesandrandomlywepickedthisoneout of3ithink:) Wheredoyouusuallyfindinspirationforthetopicsfordiscussionforthe weeklymeetings? Wediscusswithintheteam,focusingonwhathashappenedtheweekbefore, whereweneedsomemotivationorwhichtopicwillbeinteresting. Accordingtoyou,whatdoyouthinkittakestobeasuccessfulteam leader? IhavethisquoteonmyTrelloboard-Leadershipisunlockingpeople’s potentialtobecomebetter.Iam notsureoftheauthor:) Ifyoucangiveallofyourteam memberssuperheronicknamesfrom a movie,whatwouldtheybe? Iam Storm, IrenaCaptainMarvel Kristinacatwoman AndreaScarlet Whichbookstheteam isreadingrightnow? Irena-MrsDalloway-VirginiaWoolf Ivona-LeadersEatLast Andrea-IntroductoryArticles Kristina-IntroductoryArticles

GUESSWHO’SWHO!

BOOKRecommendation Ifyou’rethetypeofpersonwhoenjoysbrainteasersandsolvingmysteriesand you’reafanofdetectivestories,Iwouldrecommendreading‘’TheUnexpected Guest’’byAgathaChristie. Itdoesgetdullintheinitialstages,butasyoudivedeeperinthebook,withnew charactersbeingintroduced,youareleftperplexed,youwillnotgetaslightclue whocouldbethepotentialmurderer.Ichangedmysuspectsfivetimes,outofnine charactersintroduced.ThisishowunexpectedtheUnexpectedGuest. MOVIERecommendation RegardingtheMovies,I’m apersonwhomostlyenjoysmysteriesobviously‘’seethe bookrecommendation’’ButIwouldstronglyrecommendthemovie‘’Kite’’whichisa multiculturalmovie,atruemasterpiece,Theysaylovehasnolanguage.Thismovie depictsthesameemotionswhentwopeopleofdifferentlanguagesfallinlove,The moviealsodepictsaboutdifferentpeople,differentcultures,emotionsoftwo differentpeoplefrom twodifferentplaces.Itisthemostawesomerealisticmovie evermade,amindblowingmovie. PLACESRecommendations IcouldwriteawholeessayaboutplacestovisitinourcountrybutI'dliketofocus onwhereIam atthemoment,andgivemypersonalrecommendationsaboutwhich placestovisitwheninBitola. Bitolahasacharming,smallcityvibe,withshadyparksandacafe-linedMain Street.Ifyou'reacrowdperson,youwillloveitbutifyoupreferaquieter,morealoof placefordrinkingcoffee,Iwouldstronglyrecommendvisiting\"Vezilka\",whichis locatedbythecity'sriver,or\"PortaJazz\"ifyouprefermorelowkeyvibes. Solet'smoveontothefood:Ifyou'reapersonwholikestotrynewstuff,themost recentfoodsensationinthecityaretheBUMPburgers.I'vetriedthem allalreadyand Ithinkyoushouldtoo!Ifyouaremoreinterestedinrestaurants,Iwouldrecommend visiting\"ShumskiFeneri\"whichislocatedfurtherawayfrom thecity.Ifyoulikenature andpeacecombineditwouldbeanexcellentchoice!

COFFEEGATHERING Workingonadifferentprojectandindifferentcountriesdoesn’tleaveusmuchtimeto gettoknowthepeoplethatweworkwith.Asthecompanygrowsandweareexpanding itisgettingmoredifficulttostayintouch.AndthatiswhywehaveourFunFridays. (WellthatandbecauseSMaCsaysso) Onceamonthwehavevirtualactivities whereeveryonefrom thecompany participates,buttheotherFridaysare reservedforourfavoritecoffeeandfun questions.Thereisalistofquestionsfrom whichwepickanumberandallparticipants answerthequestions.Thequestionsarefun, personal,interesting,buttherearesomethat makeyouthinkdeeperandprofound.

NNEEWW NBAEWBISELSEETDTIETRIO,N Allofuswillremembertheperiodthathaspassedinonewayoranother. Butforafewmembersitwillbethemostmemorableonedespiteall. WehaveafewweddingsinourKarpafamily.Martinahasopenedtheweddingseason.After thatwasZarko’sweddingandNikolaandHristo’sweddingswerejustafewdaysapart.And lastbutnotleastAnaenteredthemarriedclub.Sheisclosingtheweddingseasonforthis KarpaNewsletter. Congratulationstoallforsteppingintoanewchapterinlife. Wishingyounever-endingloveandhappiness! Butthatisnotallthegoodnewswehavetoshare.OurKarpakidsteam hasanew addition.FirstbabyofthiseditionisKonstantin’sbabygirlwhowasborninNovember. WewelcomedZarko’sbabyboyinDecemberandHristo’sbabygirlinApril. Nikola’sbabyboywasbornatthebeginningofMay.Wegottwoboysandtwogirls. Whowillbenext?

“Asuccessfulteamisagroupof manyhandsandonemind” -BillBethel Special Thanks to: Ian Dodds Ivona Ristevska Maja Petkovska Marija Rutevska Olgica Bosevska Irena Jovanovska Petar Nikolovski Dragan Begovski Ljubinka Cavdarovska Kristijan Temelkov