Group Annual Report 2014

SECTION 8 OTHER REQUIRED DISCLOSURES | FINANCIAL STATEMENTS 147NOTE 8.10 SUBSIDIARIES, ASSOCIATES AND JOINT VENTURES (CONTINUED)Spain (continued) Norway (continued)ISS Serv. de Información y Control de Accesos, S.A. 100% ISS Holding AS 100% 100%ISS Soluciones de Catering, S.L. 100% ISS Management AS 100% 100%ISS Soluciones de Seguridad, S.L. 100% ISS Serveringspartner AS 45% 2)Lloyd Outsourcing, S.L. 100% ISS Service Management AS 51% NSB Trafikkservice AS 100% 100%Switzerland Raufoss Beredskap AS 100%ISS Aviation AG 100% 100%ISS Bernasconi SA 100% Sweden 100% 100%ISS Facility Services (Liechtenstein) AG 100% ISS Facility Services AB 100% 100%ISS Facility Services AG 100% ISS Facility Services Holding AB 100% 100%ISS Kanal Services AG 100% ISS Palvelut Holding AB 100% 100%ISS Schweiz AG 100% 100% 100%Turkey 100% 100% Asia 100% 100%CMC Iletişim Bilg Reklam ve D. Hiz. San. Tic. A.Ş. 90% 4) 100% 100%ISS Haşere Kontrol Hizmetleri A.Ş. 90% 4) Brunei 100% 100% ISS Proser Koruma ve Güvenlik Hizmetleri A.Ş. 90% 4) ISS Facility Services Sdn. Bhd. 100% 100% ISS Tesis Yönetim Hizmetleri A.Ş. 90% 4) 100% 100% ISS Hazir Yemek Üretim ve Hizmet A.Ş. 90% 4) China and Hong Kong 100% 100% ISS Sigorta Acentelik Hizmetleri A.Ş. 90% 4) Cornerstone Associates Ltd. 100% 100% Hung Fat Cleaning Transportation Co., Ltd. 100% 100% United Kingdom ISS Adams Secuforce Ltd. 100% 100% ISS Damage Control Ltd. 100% ISS Allsecure Ltd. 100% 100% ISS Facility Services Ltd. 100% ISS Building Consultancy Ltd. 100% 100% ISS Mediclean Ltd. 100% ISS Business Solutions Ltd. 49% 3)ISS UK Holding Ltd. 100% ISS China Holdings I Ltd. 100% ISS UK Ltd. 100% ISS China Holdings Ltd. 49% 3) 100% Spectrum Franchising Ltd. 100% ISS EastPoint Properties Ltd. 49% 3) ISS EastPoint Property Consultants Ltd. ISS EastPoint Property Management Ltd. ISS Environmental Services (HK) Ltd. Nordic ISS Facility Services (Beijing) Ltd. Denmark (country of domicile) ISS Facility Services (Shanghai) Ltd. ISS Capital A/S (Group company) 100% ISS Facility Services (Tianjin) Ltd. ISS Facility Services A/S 100% ISS Facility Services China Ltd. ISS Finans A/S (Group company) 100% ISS Facility Services Ltd. ISS Global Management A/S (Group company) 100% ISS Facility Services (Shenzhen) Ltd. ISS Holding France A/S (Group company) 100% ISS Greater China Ltd. ISS Hotel & Event Services A/S 100% ISS Hangyang (Beijing) Cleaning Services Co., Ltd. ISS Kloak- & Industriservice A/S 100% ISS Hong Kong Services Ltd. ISS Lending A/S (Group company) 100% ISS Hongrun (Shanghai) Cleaning Services Ltd. ISS Security A/S 100% ISS Hygiene Services (HK) Ltd. ISS Venture A/S (Group company) 100% ISS Mediclean (HK) Ltd. ISS Pan Asia Security Services Ltd. Finland ISS Roboclean (HK) Co., Ltd. ISS Palvelut Holding Oy 100% ISS Servisystem (China) Ltd. ISS Palvelut Oy 100% ISS Thomas Cowan Co., Ltd. ISS Proko Oy 100% JSL Ltd. Suomen Laatutakuu Palvelut Oy 100% LAWN Environmental Protection Ltd. Shanghai B&A Property Management Co., Ltd. Greenland Shanghai B&A Security Service Co., Ltd. ISS Grønland A/S 100% Shanghai ISS Catering Management Co., Ltd. Silvertech E&M Engineering Co., Ltd. Iceland ISS Ísland ehf. 100% India Innovative and Payroll Advisory Services Pvt. Ltd. Norway ISS Facility Services (India) Pvt. Ltd. ForvaltningsCompagniet AS 100% ISS SDB Security Services Pvt. Ltd. ISS Facility Services AS 100% ISS Support Services Pvt. Ltd. Modern Protection & Investigations Ltd.

148 GROUP ANNUAL REPORT 2014NOTE 8.10 SUBSIDIARIES, ASSOCIATES AND JOINT VENTURES (CONTINUED)Indonesia 0% 3) New Zealand 100%PT ISS Catering Services 0% 3) ISS Facilities Services Ltd. 100%PT ISS Facility Services 100% ISS Holdings NZ Ltd. PT ISS Indonesia 0% 3) 100%PT ISS Parking Management Latin America 100% 100% 100%Japan Argentina 100%Nihon ISS KK 30% 3) ISS Argentina S.A. 100% 30% 3) ISS Facility Services S.R.L. 100%Malaysia 30% 3) ISS Food S.A. 100%ISS Facility Services Sdn. Bhd. ISS Litorial S.R.L Kontrekleen Sdn. Bhd. 100% ISS Office Services S.A. 100%Reliance Suci Environmental Sdn. Bhd. ISS Personal Temporario S.R.L. 100% 100% ISS Retail S.A. 100%Philippines 100% 100%ISS Facility Services Phils., Inc. 100% Brazil 100% 100% ISS Biosystem Saneamento Ambiental Ltda. 100%Singapore 100% ISS Catering Sistemas de Alimentação Ltda. ISS Asia Pacific Pte. Ltd. 100% ISS Manutenção e Serviços Integrados Ltda. 100%ISS Catering Pte. Ltd. 100% ISS Serviços de Logistica Integrada Ltda. 100%ISS Catering Services Pte. Ltd. 100% ISS Servisystem do Brasil Ltda. 100%ISS Facility Services Private Limited 100% ISS Sulamericana Brasil Ltda. 100%ISS Hydroculture Pte. Ltd. 100% 100%ISS Landscaping Pte. Ltd. 100% Chile 100%ISS M&E Pte. Ltd. ISS Chile S.A. 100%ISS Pest Management Pte. Ltd. 100% ISS Facility Services S.A. 100%ISS Sanitation Services Pte Ltd 100% ISS Instituto de Formacion Ltda. ISS-CDCS Catering Pte. Ltd. ISS Servicios de Limpieza Industrial Ltda. 100%Serve1st Services Pte Ltd 100% ISS Servicios de Limpieza Mecanizada S.A. 100% 100% ISS Servicios de Soporte Est Ltda. 100%Taiwan 100% ISS Servicios Generales Ltda. 100%ISS Facility Services Ltd. 100% ISS Servicios Integrales Ltda. 100%ISS Security Ltd. 100% 100% Mexico 100%Thailand 100% ISS Catering, SA de CV ISS Facility Services Co., Ltd. 100% ISS Centro América, S de RL de CV 100%ISS Security Services Co., Ltd. 100% ISS Facility Services, SA de CV 100%ISS Support Services Co., Ltd. 100% ISS Servicios Adm., SA de CV Sociedad Fin. de Obj. 100%Notre-Bel Co., Ltd. 100% ISS Servicios Integrales, S de RL de CV 100% 100% Mantenimiento Técnico Tapnew, SA de CV Pacific 100% Martex, SA de CV 100% 100% 100% Uruguay 100%Australia 100% ISS Seguridad Ltda. 100%Blurlato Pty Ltd. 100% ISS Catering S.A. 100%Fondi Investments Ltd. 100% ISS Uruguay S.A. ISS Catering Services Pty Ltd. Samilar S.A. ISS Facility Services Australia Ltd. ISS Franchise Services Pty Ltd. North America ISS Health Services Pty Ltd. ISS Holdings Pty Ltd. ISS Integrated Services Pty Ltd. Canada ISS Property Services Pty Ltd. ISS Facility Services Inc. ISS Security Pty Ltd. Pacific Invest December 2004 Pty Ltd. USA Pacific Service Solutions Pty Ltd. ISS C&S Building Maintenance Corporation Prestige Protection Services Pty Ltd. ISS Facility Services Holding, Inc. ISS Facility Services California, Inc.

SECTION 8 OTHER REQUIRED DISCLOSURES | FINANCIAL STATEMENTS 149NOTE 8.10 SUBSIDIARIES, ASSOCIATES AND JOINT VENTURES (CONTINUED)USA (continued) 100% Slovakia 100%ISS Facility Services of Texas, L.P. 100% ISS Facility Services spol. s.r.o. 100%ISS Facility Services, Inc. 100% 100%ISS GP, Inc. 100% Slovenia 100%ISS Grounds Control of Texas, L.P. 100% ISS Global Storitve d.o.o. ISS Grounds Control, Inc. 100% ISS Facility Services d.o.o. 100%ISS Holding Inc. 100% Magnetik d.o.o. 100%ISS Management and Finance Co., Inc. 100% 100%ISS Specialty Services, LLC 100% Other countries 100%ISS TMC Services, Inc. 100% 100%ISS Uniguard Security, Inc. 100% 100%TMC Ridge, LLC 100% Colombia 100%Tri-Enterprise Construction, LLC ISS Facility Services SA S 100% 100% 100%Eastern Europe Costa Rica 100% ISS Facility Services Costa Rica Limitada 50% 1) 100% 100% Bulgaria Ecuador ISS Facility Services EOOD 100% EISSEcuador S.A 100% ISS Facility Servicios Ecuador S.A Czech Republic ISS Facility Services s.r.o 100% Panama ISS Správa budov s.r.o. 100% ISS Panama S.A. Estonia 100% Peru ISS Eesti AS ISS Facility Services Peru S.A.C ISS Haldus OÜ 100% ISS World Peru S.A.C. Hungary 100% Puerto Rico ISS Facility Services Kft. 100% ISS Facility Services Puerto Rico, Inc. Profi-Komfort Kft. 100% 100% South Africa Latvia ISS Facility Services (Pty) Limited ISS Namu Serviss SIA 100% 100% Sri Lanka Lithuania 100% ISS Abans Environmental Services (PT) Ltd. ISS Pastatu Valda UAB 100% Venezuela Poland 100% ISS Facility Services Venezuela C.A. ISS Facility Services Sp. Z.o.o. ISS IS Sp. Z.o.o. ISS MS Sp. Z.o.o. ISS RS Sp. Z.o.o. Romania 3D Romania S.A. ISS Facility Services S.R.L. ISS Romania Group S.R.L. ISS Security Services S.R.L. Russia Facility Services RUS LLC 1) Joint venture 2) Associate 3) By virtue of the governance structure, the Group has the power to govern the financial and operating policies of the company. Consequently, the company is consolidated as a subsidiary.4) The non-controlling shareholder holds a put option which is accounted for as if the put option has already been exercised. Accordingly, the subsidiary is consolidated with no non-controlling interest.

150 GROUP ANNUAL REPORT 2014Management statementCopenhagen, 12 March 2015 It is our opinion that the consolidated development in the Group’s and the financial statements and the parent parent company’s operations andThe Board of Directors and the Exec- company financial statements give a financial conditions, the results for theutive Group Management Board have true and fair view of the Group’s and year, cash flows and financial positiontoday discussed and approved the an- the parent company’s financial position as well as a description of the mostnual report of ISS A/S for the financial at 31 December 2014 and of the significant risks and uncertainty factorsyear 2014. results of the Group’s and the parent that the Group and the parent compa- company’s operations and cash flows ny face.The annual report has been prepared for the financial year 1 January – 31in accordance with International Finan- December 2014. We recommend that the annual reportcial Reporting Standards as adopted by be approved at the annual generalthe EU and Danish disclosure require- In our opinion, the Management meeting.ments for listed companies. review includes a fair review of theExecutive Group Management BoardJeff Gravenhorst Heine Dalsgaard Henrik Andersen John PeriGroup Chief Executive Officer Group Chief Financial Officer Group Chief Operating Officer Group Chief Operating Officer EMEA Americas & APACBoard of directorsLord Allen of Kensington Kt CBE Thomas Berglund Jennie Chua Morten HummelmoseChairman Deputy ChairmanHenrik Poulsen Jo Taylor Andrew E. Wolff Pernille Benborg 1)Joseph Nazareth 1) Palle Fransen Queck 1) 1) Employee representiveGROUP ANNUAL REPORT statements of the parent company are an integral request from the Danish Business Authority. The full part of the full Annual Report, which is available Annual Report has the Management statement by theThis Group Annual Report is an extract of the ISS from ISS on request, and the full Annual Report is Executive Group Management Board and Board ofAnnual Report pursuant to section 149 of the Danish also available at and can be downloaded from www. Directors as well as the Independent auditor’s report.Financial Statements Act. For the sake of clarity and issworld.com. After approval at the Annual Generaluser friendliness, ISS has chosen to issue a Group Meeting, the full Annual Report is also available onAnnual Report that excludes the financial statementsof the parent company, ISS A/S. The financial

MANAGEMENT STATEMENT / INDEPENDENT AUDITORS’ REPORT | FINANCIAL STATEMENTS 151Independent auditors’ reportTo the shareholders of ISS A/S statements and the parent company fi- Our audit has not resulted in any nancial statements based on our audit. qualification.Independent auditors’ report on the We conducted our audit in accordanceconsolidated financial statements with International Standards on Audit- Opinionand the parent company financial ing and additional requirements under In our opinion, the consolidatedstatements Danish audit regulation. This requires financial statements and the parentWe have audited the consolidated finan- that we comply with ethical require- company financial statements give acial statements and the parent company ments and plan and perform the audit true and fair view of the Group’s andfinancial statements of ISS A/S for the to obtain reasonable assurance as to the parent company’s financial positionfinancial year 1 January – 31 December whether the consolidated financial at 31 December 2014 and of the2014, pages 89-149 and pages 165- statements and the parent company results of the Group’s and the parent176. The consolidated financial state- financial statements are free from company’s operations and cash flowsments and the parent company financial material misstatement. for the financial year 1 January – 31statements comprise Income statement, December 2014 in accordance withStatement of comprehensive income, An audit involves performing proce- International Financial ReportingStatement of cash flows, Statement of dures to obtain audit evidence about Standards as adopted by the EU andfinancial position, Statement of changes the amounts and disclosures in the Danish disclosure requirements forin equity and Notes for the Group as consolidated financial statements listed companies.well as for the parent company. The and the parent company financialconsolidated financial statements and statements. The procedures selected Statement on thethe parent company financial state- depend on the auditors’ judgement, Management’s reviewments are prepared in accordance including the assessment of the risks of Pursuant to the Danish Financial State-with International Financial Reporting material misstatement of the consol- ments Act, we have read the Manage-Standards as adopted by the EU and idated financial statements and the ment’s review. We have not performedDanish disclosure requirements for listed parent company financial statements, any further procedures in addition tocompanies. whether due to fraud or error. In the audit of the consolidated financial making those risk assessments, the statements and the parent companyManagement’s responsibility for the auditors consider internal control rele- financial statements. On this basis, itconsolidated financial statements vant to the Company’s preparation of is our opinion that the informationand the parent company financial consolidated financial statements and provided in the Management’s reviewstatements parent company financial statements is consistent with the consolidatedManagement is responsible for the that give a true and fair view in order financial statements and the parentpreparation of consolidated financial to design audit procedures that are company financial statements.statements and parent company finan- appropriate in the circumstances, butcial statements that give a true and fair not for the purpose of expressing an Copenhagen, 12 March 2015view in accordance with International opinion on the effectiveness of the ERNST & YOUNGFinancial Reporting Standards as adopt- Company’s internal control. An audit Godkendt Revisionspartnerselskabed by the EU and Danish disclosure also includes evaluating the appropri-requirements for listed companies and ateness of accounting policies used Jesper Ridder Olsen Michael Groth Hansenfor such internal control that Manage- and the reasonableness of accounting State Authorised State Authorisedment determines is necessary to enable estimates made by Management, as Public Accountant Public Accountantthe preparation of consolidated financial well as evaluating the overall pres-statements and parent company entation of the consolidated financialfinancial statements that are free from statements and the parent companymaterial misstatement, whether due to financial statements.fraud or error. We believe that the audit evidenceAuditors’ responsibility we have obtained is sufficient andOur responsibility is to express an appropriate to provide a basis for ouropinion on the consolidated financial opinion.

152 GROUP ANNUAL REPORT 2014“ I provide the fuel to keep people going” FERNANDO LÓPEZ VIVANCO Chef, ISS Mexico It takes passion to be a really good chef and Fernando López Vivanco has a strong passion for cooking. He is adamant about providing quality and excellent food to the visitors to NISSAN MEXICANA’s canteen. Fernando gets the most satisfaction from meeting and exceeding diners’ expectations.

DEFINITIONS | FINANCIAL STATEMENTS 153DefinitionsDEFINITIONS FORWARD-LOOKING STATEMENTSAcquisitions, % EBITDA This Annual Report contains forward-looking = Revenue from acquired businesses 1) x 100 = Operating profit + Depreciation and statements, including, but not limited to, the amortisation guidance and expectations contained in the Revenue prior year “Outlook” section on page 9. Statements herein, Equity ratio, % other than statements of historical fact, regarding1) Revenue from acquired businesses is based on Total equity attributable to owners future events or prospects, are forward-looking management’s expectations at the acquisition = of ISS A/S x 100 statements. The words “may”, “will”, “should”, date. “expect”, “anticipate”, “believe”, “estimate”, Total assets “plan”, “predict”, “intend” or variationsAdjusted earnings per share of these words, as well as other statements Profit before goodwill impairment and Net debt regarding matters that are not historical fact or amortisation/impairment of brands and = Non-current and current loans and regarding future events or prospects, constitute = customer contracts borrowings - Receivables from forward-looking statements. ISS has based companies within the ISS Group – these forward-looking statements on its current Average number of shares, diluted Securities – Cash and cash equivalents views with respect to future events and financial – Positive fair value of derivatives performance. These views involve a number ofAdjusted EBITDA risks and uncertainties that could cause actual= Operating profit before other items + Operating margin, % results to differ materially from those predicted Depreciation and amortisation = Operating profit before other items x 100 in the forward-looking statements and from the past performance of ISS. Although ISS believesAverage number of shares (basic) Total revenue that the estimates and projections reflected in the= Number of issued shares excluding forward-looking statements are reasonable, they treasury shares as an average for the Organic growth, % may prove materially incorrect, and actual results year. (Revenue current year – comparable may materially differ, e.g. as the result of risks = revenue 1) prior year) x 100 related to the facility service industry in general orAverage number of shares (diluted) ISS in particular including those described in this= Average number of shares (basic) + Comparable revenue 1) prior year report and other information made available by ISS. number of outstanding Performance As a result, you should not rely on these Share Units (PSUs) as an average for the 1) Comparable revenue implies the exclusion of forward-looking statements. ISS undertakes year. changes in revenue attributable to businesses no obligation to update or revise any acquired or divested and the effect of changes forward-looking statements, whether as a resultBasic earnings per share (EPS) in foreign exchange rates. In order to present of new information, future events or otherwise, Net profit/(loss) for the year attributable comparable revenue and thereby organic except to the extent required by law.= to owners of ISS A/S growth excluding any effect from changes in foreign currency exchange rates, comparable Average number of shares revenue in the prior year is calculated at the subsequent year’s foreign currency exchangeCash conversion, % rates. Acquisitions of businesses are treated as (Operating profit before other items having been integrated into ISS upon acquisition, last twelve months (LTM) + Changes in and ISS’s calculation of organic growth includes = working capital LTM) x 100 changes in revenue of these acquired businesses compared with revenue expectations at the date Operating profit before other items LTM of acquisition. Organic growth is not a measure of financial performance under Danish GAAPDiluted earnings per share or IFRS and the organic growth figures have not Net profit/(loss) for the year attributable been audited. = to owners of ISS A/S Total revenue growth, % Average number of shares, diluted (Revenue current year – revenue prior = year) x 100 Divestments, %= Revenue from divested businesses 1) x 100 Revenue prior year Revenue prior year1) Revenue from divested businesses is based on estimated or actual revenue where available at the divestment date.

154 GROUP ANNUAL REPORT 2014

ADDITIONAL COMPANY INFORMATION 155 Additional company information Country revenue and employees 157 Group COOs and regional CEOs 158 Head of Group functions 159 Country managers 160

156 GROUP ANNUAL REPORT 2014 In Bratislava, Slovakia, Miroslav Svec plays a big part in making sure the premises at SLOVENSKÉ ELEKTRÁRNE look welcoming. He strongly identifies with the company’s values of being safe, reliable and efficient. Together with the rest of the ISS team, Miroslav maintains the surroundings at the largest power generating company in Slovakia.“ The best energy boost is seeing the well-kept premises” MIROSLAV SVEC Gardener, ISS Slovakia

COUNTRY REVENUE AND EMPLOYEES | ADDITIONAL COMPANY INFORMATION 157Country revenue and employees 2014 2013 Total % of Group Total % of Group Total % of Group Total % of GroupDKK million Revenue revenue Employees employees Revenue revenue Employees employeesUnited Kingdom 9,896 13% 42,369 8% 9,322 12% 45,660 9%France 5,101 7% 25,440 5% 7,122 9% 28,888 5%Norway 4,561 6% 2% 5,762 7% 11,249 2%Australia 4,113 6% 8,621 2% 4,572 6% 11,752 2%Spain 4,099 6% 11,586 6% 4,173 5% 28,224 5%Switzerland 4,079 6% 28,674 2% 4,005 5% 11,218 2%Finland 3,853 5% 11,465 2% 3,986 5% 11,497 2%Sweden 3,737 5% 2% 3,948 5% 2%USA 3,386 5% 9,638 3% 3,373 4% 9,742 3%Denmark 3,086 4% 8,865 1% 2,965 4% 14,281 1%Belgium and Luxembourg 2,548 3% 14,377 2% 2,856 4% 2%Turkey 2,535 3% 7,208 6% 2,411 3% 6,848 5%Netherlands 1,883 3% 9,311 2% 2,300 3% 9,788 2%Germany 1,847 2% 29,913 2% 1,984 3% 27,780 2%Israel 1,817 2% 7,856 2% 1,922 2% 9,713 2%Hong Kong 1,808 2% 9,045 3% 1,793 2% 9,924 3%Brazil 1,587 2% 9,938 3% 1,648 2% 12,081 3%Austria 1,579 2% 14,008 1% 1,530 2% 15,297 1%Singapore 1,379 2% 16,115 1% 1,278 2% 17,384 1%Indonesia 1,256 2% 7,098 11% 1,282 2% 7,144 10%India 1,155 2% 7,234 11% 1,129 1% 7,996 11%Thailand 1,074 1% 54,391 6% 1,067 1% 55,366 5%Chile 1% 53,878 3% 1% 60,160 2%China 803 1% 30,788 3% 715 1% 28,710 3%Mexico 803 1% 13,848 3% 719 1% 12,710 3%Ireland 666 1% 15,498 1% 652 1% 14,693 1%Portugal 578 1% 13,894 1% 561 1% 13,516 1%Greece 514 1% 3,226 1% 507 1% 3,351 1%Czech Republic 463 1% 7,132 1% 564 1% 7,318 1%Argentina 387 1% 3,113 1% 405 1% 4,148 1%Italy 382 1% 5,225 0% 430 1% 4,774 0%New Zealand 380 0% 3,293 0% 448 1% 3,416 0%Taiwan 331 0% 1% 533 0% 0% 309 559 298 501Poland 0% 2,351 0% 0% 2,492 0% 220 2,780 222 2,664Slovakia 0% 1% 0% 0% 219 2,265 230 2,186Philippines 0% 1% 0% 1% 184 2,903 183 2,540Slovenia 0% 0% 0% 0% 175 5,371 201 5,574Romania 0% 0% 0% 0% 147 1,044 149 1,327Hungary 0% 0% 0% 0% 147 1,724 154 1,902Estonia 0% 0% 0% 0% 146 1,822 138 2,087Russia 0% 0% 0% 0% 144 1,588 141 1,647Iceland 0% 0% 0% 0% 122 1,237 99 982Uruguay 0% 0% 0% 0% 105 726 204 702Japan 0% 0% 0% 0% 102 997 111 1,504Malaysia 0% 0% 0% 0% 101 55 112 47Canada 0% 0% 0% 0% 91 1,548 87 1,606Greenland 0% 0% 0% 0% 91 49 94 43Brunei 0% 0% 0% 0% 35 271 33 305Croatia (divested in 2014) 0% 0% 0% 0% 13 443 18 419Other countries, Latin America 0% 0% 0% 0% 53 - 59 217Other countries, Asia 0% 0% 0% 0% 16 13 14 6Other countries 0% 0% 0% 0% 87 15 38 12Regional costs / elimination 0% 0% 0% 0%Corporate functions / eliminations (3) 0% - 0% (4) 0% - 0% (85) (84)ISS Group 100% 0 100% 100% 0 100% 74,105 160 78,459 153 510,968 533,544Please refer to pages 160-162 for a list of countries where ISS operates.

158 GROUP ANNUAL REPORT 2014 John Peri Group COO Americas & APACGroup COOs andregional CEOs ISS World Services A/S Buddingevej 197 Henrik Andersen 2860 Søborg Group COO EMEA Denmark Tel.: +45 38 17 00 00 ISS World Services A/S Buddingevej 197 Responsibility: 2860 Søborg Overall responsible for Americas, Asia Pacific Denmark and specifically for the USA Tel.: +45 38 17 00 00 Thomas Hinnerskov Responsibility: Regional CEO Asia Pacific Overall responsible for EMEA and specifically for Belgium, France and the Netherlands ISS Asia Pacific PTE LTD 1 Kim Seng Promenade – # 12 Troels Bjerg 04 Great World City East Tower Regional CEO Northern Europe Singapore 237994 Tel.: +65 66 03 80 83 ISS World Services A/S Buddingevej 197 Responsibility: 2860 Søborg Australia, Brunei, China, Hong Kong, India, Denmark Indonesia, Japan, Malaysia, New Zealand, Tel.: +45 38 17 00 00 Philippines, Singapore, Sri Lanka, Taiwan and Thailand Responsibility: Denmark, Finland, Greenland, Iceland, Ireland, Luis Andrade Norway, Sweden and the United Kingdom Regional CEO Latin America Jacob Götzsche ISS Facility Services Inc. Regional CEO Central Europe 5201 Blue Lagoon Drive, Suite 800, Miami – Florida 33126 ISS World Services A/S USA Buddingevej 197 Tel.: +1 (305) 629 3001 2860 Søborg Denmark Responsibility: Tel.: +45 38 17 00 00 Argentina, Brazil, Chile, Mexico and Uruguay Responsibility: Austria, Germany, Israel, Italy, Luxembourg, Portugal, Spain and Switzerland Flemming Bendt Regional CEO Eastern Europe ISS World Services A/S Buddingevej 197 2860 Søborg Denmark Tel.: +45 38 17 00 00 Responsibility: Bulgaria, the Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Russia, Slovakia, Slovenia and Turkey

GROUP COOs AND REGIONAL CEOs / HEAD OF GROUP FUNCTIONS | ADDITIONAL COMPANY INFORMATION 159Head of Andrew PriceGroup functions Head of Global Corporate Clients Peter Ankerstjerne Bjørn Raasteen Head of Group Marketing Group General Counsel Carsten Højlund Peter Schack Head of Group Internal Audit Head of Group Procurement Barbara Plucnar Jensen Peter Harder Thomsen Head of Group Treasury Head of Group Controlling Mads Kristensen Henrik Trepka Head of Group Tax Head of Group IT Kenth Kærhøg Nicholas Ward Head of Group Communication Head of Group Investor Relations Todd O’Neill Head of Group Strategy & Corporate Development

160 GROUP ANNUAL REPORT 2014 Country managers Argentina Czech Republic Mariano Miguel Papa Jan Bohácek ISS Argentina S.A., Bazurco 2355, ISS Facility Services s.r.o., Eastbuilding, C1419FKC, Buenos Aires, Argentina Antala Staska 510/38, 140 00 Prague 4 – Krc, Tel.: +54 11 4830 4100 Czech Republic www.ar.issworld.com Tel.: +420 2 6139 2311 www.cz.issworld.com Australia Denmark Dane Hudson Martin Gaarn Thomsen ISS Facility Services Australia Ltd., Unit 1, IGSSynFgaecmilitoyseSISePSravriwckevsoejAn5/S0IF, S contract 2860 Søborwg,itDhenVmaattrkenfall inBASF appointed ISS 12 Mars Road, Lane Cove NSWISS20w66o,nAunsitnraeliaawards Tel.: +45 38G1e7rm17a1n7yas strategic partner Tel.: +61 2 8644 9700in five European at the 2014 Australian www.dk.issPwaogreld1.c8omcountries www.au.issworld.com Service Excellence EstoniaPage 41 Austria Priit Paiste Erich Steinreiber Awards ISS Haldus Oü, Vilde tee 129, ISS Facility Services GmbH, 12613 Tallinn, Estonia Page 57 Tel.: +372 613 9107 www.ee.issworld.com Brünner Strasse 85, 1210 Vienna, Austria Tel.: +43 (0) 5 7400 1000 www.at.issworld.com Belgium Finland Kris Cloots Kari Virta ISS N.V., Steenstraat 20/1, ISS Palvelut Oy, Rajatorpantie 8 A – Vantaa, 1800 Vilvoorde / Koningslo, Belgium 01055 ISS, Finland Tel.: +32 2 263 66 11 Tel.: +358 205 155 www.be.issworld.com www.fi.issworld.com Brazil New IFS partnership Eduardo Rojas (Interim) with Molson Coors ISS Servisystem do Brasil Ltda, Rua Dom Aguirre 438,Page 72 France ISS CzecVhilaRSeopfiaub04li6c71-903 São Paulo – SP Brazil Antoine Namand 12, rue FrucEIStUidSoRirs,bsuoenddsnfeowr PwhoilnipIFMSwToecwlro.:rwni+s.t5br5ra.isc1st1ww2o1riltd9h.5co8m7 80 ISS Holding Paris SAS, 04 EUR 1.2 billion 75017 Paris, France Page 56 Brunei Tel.: +33 01 44 04 44 Page 61 Houtman Simanjuntak www.fr.issworld.com ISS Facility Services Sdn. Bhd., 1A, Bangunan Germany Alexander Granderath Menglait 1, ISS Facility Services GmbH, Wanheimer Straße 92, 40468 Düsseldorf, Germany Mile 2, Jalan Gadong, Bandar Seri Begawan BE3919, Tel.: +49 211 30278-0 www.de.issworld.com Brunei Darussalam Tel.: +673-2420973 www.bn.issworld.com Chile Greece Eduardo Rojas Michalis Roussos ISS Facility Services S.A., Avenida Las Torres 1385, ISS Facility Services S.A., Kifissias Ave. 280, El Rosal – Huechuraba, Santiago de Chile 152 32 Chalandri, Athens, Greece9 July 16TeSl.e: p+5te6m27b2e6r 65 00 14 October 14 November Tel: +30 2139 0N1o1v3e3m00ber 24 November www.cl.issworld.com www.gr.issworld.com China Greenland Jack Zhou Lars Andersen ISS Facility Services (Shanghai) Ltd, 17th Floor, Kai Di ISS Grønland A/S, Postboks 519, 3900 Nuuk, Finance Building, 1088 Xiang Ying Road, Yang Pu Greenland District, Shanghai, China Tel.: +299 34 20 50 Tel: +8621 6031 8999 www.gl.issworld.com www.cn.issworld.com

COUNTRY MANAGERS | ADDITIONAL COMPANY INFORMATION 161Hong Kong JapanCalvin Chin Helio KutomiISS Facility Services Limited, 18/F Warwick House Nihon ISS KK, Sunflower Bldg. 2F,West, Taikoo Place, 979 King’s Road, Quarry Bay, 2-11-17, Kyobashi, Chuo-ku, Tokyo, JapanHong Kong Tel.: +81 03 5159 6760Tel.: +852 2826 9166 www.issworld.comwww.hk.issworld.com LuxembourgHungary Kris ClootsPéter Szabo ISS Facility Services S.A., Rue Christophe Plantin 5,ISS Facility Services Kft., Peterdy u. 15, L – 2339 Gasperich, Luxembourg1071 Budapest, Hungary Tel.: +352 42 46 20 1Tel.: +36 (1) 413-3140 www.lu.issworld.comwww.hu.issworld.com MalaysiaIceland C.C. WoonGudmundur Gudmundsson ISS Facility Services Sdn Bhd, No. 18, Jalan 19/1,ISS Iceland ehf, Austurhraun 7, 210 Gardabaer, 46300 Petaling Jaya, Selangor, MalaysiaIceland Tel.: +603 7968 8288/7968 8388Tel.: +354 5800 600 www.my.issworld.comwww.is.issworld.com MexicoIndia Juan Paulo MendozaPurvin Patel ISS Facility Services, SA de CV, Aquiles Serdán 157,ISS Integrated Facility Services Pvt. Ltd., Col. Ángel Zimbrón, 02090 Mexico DFRegistered & Corporate Office – The Qube Tel.: +52 (55) 9114 1300B 401/404 & A 402. CTS No 1498 A/2, www.mx.issworld.comVillage Marol, Sahar Road, Andheri EastMumbai- 400059, India NetherlandsTel.: +91 022 6104 1111 / 6104 1515 Kees Stroomerwww.in.issworld.com ISS Nederland BV, Rijnzathe 8, 3454 PV De Meern, NetherlandsIndonesia Tel.: +31 30 242 43 44Houtman Simanjuntak www.nl.issworld.comP.T. ISS Indonesia, Graha ISS, Jl. Jend. Sudirman,Blok J No. 3, Bintaro Jaya 15229, Indonesia New ZealandTel.: +6221 748 64490 Dane Hudsonwww.id.issworld.com ISS Facility Services Ltd., 2 Arthur Brown Place, Mt Wellington, Auckland, New ZealandIreland Tel.: +64 95 73 45 00Richard Sykes www.nz.issworld.comISS Facility Services, 4-6 RiverwalkCitywest Business Campus, Dublin 24, Ireland NorwayTel.: +353 1 4682900 Hans John Øiestadwww.id.issworld.com ISS Facility Services AS, Smeltedigelen 1, 0195 Oslo, NorwayIsrael Tel.: +47 815 55 155Michalis Roussos (interim) www.no.issworld.comISS Ashmoret Ltd., Hacharoshet 30 ST.,Or Yehuda 60256, Israel PhilippinesTel.: +972-3-538-2236 Peter Lundwww.il.issworld.com ISS Facility Services Phils., Inc., 1040 EDSA corner Magellanes Village,Italy Makati City, 1232 PhilippinesAntonio Winteler Tel.: +632 754 7600ISS Facility Services S.r.l., Via E Bugatti 12, www.ph.issworld.com20142 Milano, ItalyTel.: +39 02 82681210 Polandwww.it.issworld.com Dawid Dolata ISS Facility Services Sp. Z o.o., Ul. M Flisa 2, 02-247 Warsaw, Poland Tel.: +48 22 577 4200 www.pl.issworld.com

COUNTRY MANAGERS | ADDITIONAL COMPANY INFORMATION 162Portugal TaiwanJosé Martins Peter TrampeISS Facility Services Lda, Rua Moinho da Barrunchada, ISS Facility Services LTD., 10F – 1, No. 20, Sec. 3,4– 1º Dtº, 2790-109 Carnaxide, Portugal BaDe Road, Taipei, Tawain 105Tel.: +351 21 424 67 60 Tel.: +886 2 2577 4888www.pt.issworld.com www.tw.issworld.comRomania ThailandLaurentiu Gheorghe Abhijit DattaISS Facility Services SRL, Str. Popa Tatu, nr. 36, ISS Facility Services Co., Ltd., 365 Phaholyothin Rd.,Sector 1, Bucuresti 010000, Romania Anusawaree, Bangkhen, Bangkok 10220, ThailandTel.: +40 21 2524785 Tel.: +66 2 552 5015www.ro.issworld.com www.th.issworld.comRussia TurkeyPriit Paiste Cavit HabibFacility Services RUS LLC, 21 Noviy Arbat str., ISS Tesis Yönetim Hizmetleri A.S.119019, Moscow, Russia Yahya Kemal Mah., Okul Cad. No:8 KağthaneTel.: +7 (495) 933 44 73 34410,www.ru.issworld.com Istanbul, Turkey Tel.: +90 212 354 74 00Singapore www.tr.issworld.comC.C. WoonISS Facility Services Private Limited, United KingdomNo.1 Jalan Kilang Timor, #10-00 Pacific Tech Centre, Richard SykesSingapore 159303 ISS UK Limited, ISS House, Genesis Business Park,Tel.: +65 6 227 9711 Albert Drive, Woking, Surrey GU21 5RW, Unitedwww.sg.issworld.com Kingdom Tel.: +44 845 057 6500Slovakia www.uk.issworld.comJan BohácekISS Facility Services spol. s r.o., UruguayMokráň Záhon 2, 821 04 Bratislava, Slovakia Mariano Miguel PapaTel.: +421 2 32 630 111 ISS Uruguay S.A - Samilar S.Awww.sk.issworld.com Falcri Ltda, Dr. Carlos María de Pena 4368,esquina Palomeque,Slovenia 12.900 Montevideo, UruguayIgor Rajkovic Tel.: +598 2 3046012ISS Facility Services d.o.o., Trzaska cesta 53, www.uy.issworld.com2000 Maribor, SloveniaTel.: +386 2 450 33 00 USAwww.si.issworld.com Jennifer C. Bonilla ISS Facility Services Inc., 1019 Central Parkway North,Spain Suite 100, San Antonio, Texas 78232, USAJoaquim Borrás Ferré Tel.: +1 210 495 6021ISS Facility Services S.A., C/ Jesús Serra Santamans, www.us.issworld.com7 – 08174 Sant Cugat del Vallès – Barcelona, SpainTel.: +34 93 590 3060 In addition to the 48 countries shown above, where ISS operates and has an office,www.es.issworld.com ISS operates in 29 countries where we have no office. These countries are: Bahrain, Bulgaria, Cayman Islands, Canada, Colombia, Costa Rica, Croatia, Cyprus, Ecuador,Sweden Egypt, Guam, Jordan, Latvia, Lithuania, Monaco, Morocco, Nigeria, Pakistan, Panama,Lars Nygaard Peru, Puerto Rico, Qatar, South Africa, South Korea, Sri Lanka, Ukraine, United ArabISS Facility Services AB, Årstaängsvägen 11, Emirates, Venezuela and Vietnam.Box 47635, 117 94 Stockholm, SwedenTel.: +46 8 681 60 00www.se.issworld.comSwitzerlandAndré NauerISS Facility Services, Buckhauserstrasse 22,Postfach, 8010 Zürich, SwitzerlandTel.: +41 58 787 80 00www.ch.issworld.com

Contact informationISS A/SBuddingevej 197DK-2860 SøborgDenmarkTel.: +45 38 17 00 00Fax: +45 38 17 00 11www.issworld.comCVR 28 50 47 99GROUP COMMUNICATIONSKenth KærhøgHead of Group CommunicationsTel.: +45 38 17 00 00INVESTOR RELATIONSNicholas WardHead of Group Investor RelationsTel. +45 38 17 00 00EDITED BYGroup ControllingISS A/SDESIGN, PRODUCTION & PRINTKIRK & HOLMRosendahls

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