Call Distribution

Rooted in Decades of Experience and Flourishing in InnovationFounded in 1986, Advantone is an Industry LeadingCommunications as a Service (CaaS) provider with over25 years of hands-on experience working with topmulti-national organizations in North America. Wepartner with clients throughout different industriessuch as Retail, Consumer Goods, Direct Response,Pharmaceutical/Healthcare, and Finance to name afew. Advantone has years of experience in helpingthese organizations improve the customer experience of their Contact Centers byoffering IVR, Call Routing, Virtual ACD and Predictive Dialing solutions.Our mission to provide the best service requires a continuous cycle of assessment anddevelopment. Advantone’s infrastructure and operations are designed to support ourcustomer’s demands and today’s compliance requirements. Built on enterpriseinfrastructure, Advantone’s technical footprint expands across multiple data centers forscalability and business continuity in order to ensure 24/7 availability.

ACDAdvantone Contact Center solutions are second to none. We couple our technology witha tight consultative approach to truly embed ourselves as a business partner amongstour clients. Our intelligently designed ACD applications route calls to your most highlyskilled Agents first. Clients are enabled to successfully retrieve information they wantfrom an automated IVR or reach an Agent frustration-free.Cloud RoutingTake back control of managing multiple contact centers with Atmosphere Cloud RoutingPlatform. View in real time precisely what is happening within your multi contact centerenvironment. Atmosphere’s intuitive dashboard enables quick decision making so youcan send your most important calls to your best performing contact centers. Livemonitor, listen in and record calls across all contact centers either in-house oroutsourced.IVRAdvantone’s Inbound and Outbound IVR applications offer companies the ability to:provide streamlined access to sales and support, offer surveys, send out appointmentreminders, give consumers access to company and brand information, easily complywith government regulations (i.e. PCI, HIPAA, FDA), record calls and much more. Thesesolutions reduce cost while maintaining an unsurpassed level of customer care. Ourdedicated team strives to provide companies with the most advanced IVR solutions bycreating customized, feature-rich IVR applications, which increase customer satisfactionand ROI.Predictive DialerBy the time your customer hangs up the phone they have already formed an opinionabout your company. Are you sure that the most qualified agents are handling yourcalls? Atmosphere VACD (Virtual Automated Call Distributor) breaks down the walls oftraditional contact center management. Manage multiple contact centers from a singlelocation and/or create a broader pool of agents with the capability of employing athome agents.

PHARMACEUTICALAdvantone has worked alongside some of the largest Pharmaceutical companies for more than a decade. Our expertise and customer driven approach permit our Pharmaceutical partners to exceed their goals. Whether building brandawareness for the consumer or physician, launching a new drug or conducting a clinicaltrial, Advantone’s application suite provides the Pharmaceutical marketer the tools tomanage successful campaigns. Adherence to the FDA, FCC and HIPAA are also majorpieces to our Pharmaceutical backbone and visibility through our real-time dashboardand reporting suite help to ensure these standards are met. Patient ProductInformation (PPI), Prescribing Information (PI) and Adverse Reporting are just a fewapplications that we design well to provide the best customer experience possible.BENEFITS Increase brand awareness through proven applications for patients and physicians Gain immediate visibility to the success and adherence of your campaigns Enhance Toll Free Number management Adhere to FDA and HIPAA standards Activate Savings Cards quickly

FINANCIALAdvantone has helped some of the largest Financial Institutions achieve success formore than a decade. Our expertise and customer driven approach permit our financialpartners to exceed their goals. Improving customer engagement and building loyalty isfacilitated through applications that automate card activation, enable the retrieval ofaccount information through a well-designed IVR or speaking with a customer careagent who have tools to access the right information immediately as calls aretransferred to them. Example, nothing is worse for a consumer’s contact experiencethan having to repeat your account number more than once in a single call. Enhancecustomer care and lower cost through Advantone Financial Solutions.BENEFITS Enable easy retrieval of account information Provide Auto attendants to help cut cost to the contact center Gain visibility as to what works well through advanced reporting Activate Debit and Credit Cards quickly Adhere to PCI standardsContact General Information 1-866-776-7634 toll free [email protected] Florida - USA 855 SW 78th Avenue, Suite C200 Plantation, FL 33324 – USA www.advantone.com