Customer Connect at SEW

JUNE EDITION THE CUSTOMER CONNECT MONTHLY NEWSLETTER Delivering 5 Star Customer Experiences to 360+ Global Electric, Water and Gas Utilities



Table of Contents Digital Energy Water Awards by SEW Winning the Top Spot Going the Extra Mile Making It Happen Elevating the Industry Discussions Upcoming Events & Webinar 03

Recognizing and Celebrating Future Thinking Energy and Water Providers Over the last couple of years, Smart Energy Water has been celebrating future-thinking lead- ers, technology innovators, and some “wow” transformation projects driving the digitized util- ity ecosystem and setting a benchmark in the Electricity, Gas, Water, and E-Mobility industry. The utility winners who embarked on revolutionizing their digital transformation journey were revealed at CS Week’22, where 10 awards were handed out, celebrating the industry’s most outstanding achievements in digitization, excellence in customer-workforce experience, innovation, and operations. Award Winners were divided into the following categories- Award Categories Winners Digital AI NiSource Digital Customer Engagement Liberty Utilities & Moulton Niguel Water District Citizen-Centric Digital Transformation SouthWest Gas & Nebraska Public Power District Innovator of the year – Customer Experience Duke Energy & SDGE Innovator of the year- Mobile Workforce Alabama Power & Arizona Public Service Customer Service & Excellence UGI & Alliant Energy 04

Orange County Business Journal Features Deepak Garg, CEO and Founder, SEW Deepak Garg gets featured in Orange County Business Journal for his stellar leadership in driving SEW to hypergrowth. The article mentions that 'Deepak Garg, the CEO and Founder of Irvine-based Smart Energy Water, is an evangelist for the environment and a veteran businessman. Smart Energy Water is helping utilities and their consumers conserve water and energy, a mission that he says goes well beyond the profits and losses of a typical business. Deepak says the company’s goal is to “save every drop of water and every electron” so that no resource goes to waste. “We as a technology platform are really making sure that people around the globe are em- powered, educated and engaged, which is essentially billions of people on our planet.” - Deepak Garg, CEO and Founder, SEW Read More 05

CS Week Recognizes San Diego Gas & Electric in 2022 Expanding Excellence Awards Congratulations! San Diego Gas & Electric, for Innovating in Digital Customer Experience and Making Digital Self Service Easy! The recognition highlights how SDG&E’s new My Account platform enables 3.6 Million+ resi- dential and commercial customers to digitally self-serve and manage their utility accounts. The energy provider is helping customers by delivering personalized interactions and tools to meet their individual needs, giving them more choices, convenience, and control in managing their energy use. The result- 5-star customer experiences! Read More 06

Smart Energy Consumer Collaborative (SECC) announced SDG&E 2022 Best Practices Awards at the 2022 Consumer Symposium SDG&E wins the 2022 Best Practices Award by Smart Energy Consumer Collaborative for building a digital core to transform the legacy, premise-based system to a 360-degree, cus- tomer-centric platform. SDG&E’s new My Account platform enables residential and commercial customers to digitally self-serve and manages their utility accounts. SDG&E actively engage customers by deliver- ing personalized interactions and tools to meet their individual needs. It supports multichannel communications with notifications, helping them meet their goals of o ering a personalized experience to customers and giving them more choices, convenience, and control in manag- ing their energy use. Read More 07

SEW Featured as a Member Spotlight by Smart Energy Consumer Collaborative SEW has brought together like-minded, passionately driven teams to develop the world’s leading Digital Smart AI/ML Analytics Platforms that address key business challenges for the energy and utility industry. Each SEW Platform is a category leader with a robust technological foundation, delivering tangible and intangible benefits for the clients. SEW gets featured and recognized as a Member Spotlight by Smart Energy Consumer Collaborative (SECC). Read More 08

CS Week - Packed with Great Conversations and Insights! You heard us spoke on billing and payments, connected customer journeys, dropped by our payment kiosks and many more emerging topics. Discovered how SEW continues to help energy and water providers embrace innovations and opportunities. We also learned how 2022-2025 will be defined by the intelligent utility-customer connection and progressive action on building a sustainable ecosystem. We had a power-packed synergy group sessions & SEW digital energy-water awards at CS week. We observed how SEW is revolutionizing the Customer and Workforce Experiences for Utilities. We had an exciting and powerful sessions with Alliant Energy, NiSource, Liberty, SDGE, and SWG. Industry executives did connect with SEW throughout the event and discussed how they can leverage the latest technologies, implement innovative digital platforms, unlock 5-star CX excellence and drive increased value for customers, businesses, stakeholders and had a fruitful discussion. A huge thank you to clients, partners, and everyone at 2022 CS Week for a great success! Read More 09

Power-packed sessions at the 2022 Energy Thought Summit! Deepak Garg – Founder & CEO of Smart Energy Water, leads meaningful conversations that the energy community can't a ord to miss. The discussion was focused on building holistic communication strategies around critical transformative practices like decarbonization, electrification, and customer engagement for long term goals. Read More Agents of Change at UK Week Customer Summit SEW led some of the industry's essential conversations, shedding light on what it takes to build the best citizen experiences on the road to net-zero. It was around the latest innovations in cus- tomer experience, highlighting CX excellence case studies from top-tier energy & water provid- ers and exploring how our industry-leading CX platform is helping achieve net-zero targets. Read More 10

India's Energy and Water Nexus: Untying the Knot We love to share & listen to an abundance of stories of the latest technologies and innova- tions– all rekindling growth and powering the Indian energy and water sector. The Indian energy and water ecosystem are taking centre stage & reinventing for a better today & tomorrow. Impactful conversations addressed the priorities, sharing insights on key themes, including digitalization of utilities, EV roadmap, smart meter mgmt., city gas distribution. Read More Driving Smart CX at AEEA Summit 2022 At AEEA Summit 2022, Bob Champagne, Vice President – Customer Experience Innovation at Smart Energy Water, shared insights on how SEW drives innovative customer experience for the energy sector. Today’s constantly evolving technology landscape creates new opportunities for energy and water providers to engage and empower the citizens. Bob Champagne discussed how we deliver new energy experiences to consumers. We explore the more innovative approach to managing insights & inspiration with compelling stories from world-renowned utilities and some successful strategies to move the market towards energy e ciency. Read More 11

UK’s Leading Water Management Service Provider, Waterscan Partners with Smart Energy Water (SEW) Waterscan, the UK’s leading provider of water management services, is partnering with Smart Energy Water (SEW) to help achieve workforce experience excellence. The innovative water services company sought digital intervention and partnered with SEW to solve its operational challenges through an integrated workforce management platform. With SMW®, Waterscan is eliminating the manual processes by empowering field workers through the power of digital and mobile technologies to conduct field operations. It enables field workers to stay connected with the back o ce and collaborate e ciently across di erent departments. Read More 12

Enabling Digital Self-Service for 500K+ People for a Malaysian Electricity Company Know how Smart Energy Water & Tech Mahindra enabled digital self-service for a Malaysian Electricity Company! Along with increment in operational e ciency & customer experience enhancement, we successfully reduced operating cost & energy consumption! Read the case study 13

Provide 100% Automated Workforce Operations Powerful forces are challenging energy and water providers globally. New technologies and changing economics of energy and water are altering the energy mix, energy-water nexus, increasing environmental and regulatory interventions, and extending commercialization across the industry in personalized services and products. Read More The Quest for Digital Experience Excellence Read the recent article on how Smart Energy Water is rethinking the Water ecosystem the smarter way. Here are areas for water providers to consider: Improving Customer Experiences by Driving Digitally Enabled Self-Service, Delivering Always-On Service Availability, and Ensuring A ordability. Predictive and Preventive Asset Management Strategies to Address Aging Infrastructure and Curb Non-Revenue Losses. Rethinking Urban Water Through the Circular Economy and Resilience Lenses. Read More 14

SEW is spearheading key conversations at industry events. We would love to connect with you and explore how we can take the industry forward, together! OUUG 2022 Conference 28-30 June In Person Nashville, TN TMG Webinar with Liberty Utilities 30 June Virtual 15

About Smart Energy Water Smart Energy Water, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT Analytics to the global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water. We partner with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future-ready. www.SEW.ai Follow us on: