Cloud/SAAS Contact Centre Testing AI-Driven App Ensures Quality CX Delivery

QuickTest Contact Centre Testing Premium App available on the Genesys AppFoundry

Are you looking for a way to impact trade in a big way in your industry while delivering top-quality customer experiences? Having an efficient, well- thought-out testing strategy is key to your success.

That's where QuickTest comes in - it provides you with comprehensive testing tools that monitor production and identify issues 10 times faster than traditional testing with the power of AI! Within the new app, you'll find several innovative features. The new app will increase your organisation's efficiency and productivity by providing you with testing automation that operates with speed and robustness.

The app also allows you to do automated testing. If you're a developer, you can create test scripts and run them whenever you desire, so you can test your flows while you're developing and quickly identify issues with changes.

QuickTest retains the complete history of tests, making it easy for you to locate past changes.

You can run the same test against lab, pre-prod and production environments, which increases your confidence as changes are migrated. You can choose to run tests regularly or on specific dates and at specific times.

QuickTest users can also enjoy scheduled testing to ensure high-quality customer experience.

The contact centre market has been expanding like never before in number of channels, customer behaviour, applications and integrations. With QuickTest, you can be assured your contact centre is delivering top- quality service. A satisfied client said: 'The testing is pretty good and easy to do, which is pretty remarkable considering that excellent testing is quite hard to do! QuickTest puts the lie to the notion that testing is unnecessary.'

Find out more at https://quicktest.ai